Crappy Samsung air conditioner. I purchased Samsung air-con this year, 2012, the thing broke down the day after I had it installed. My air-con technician came out and said the units PC boards needed replacing, so I called Samsung support who sent Sydney air to come out. Sydney air said, I had to wait 1 week for them to come out, they finally arrived 1 week later and told me the PC boards were faulty (I knew that already) and I had to wait another week to get the parts in and then book in another service call. Unbelievable. I rang Samsung support and spoke to Ben and he said waiting that long is normal. I told him my air-con tech came out the following day. How is that normal, I'm making a complaint, then Ben told me to do what I have to do. I can't believe Samsung support would say that, so I did. If the air-con can break down the following day, how crappy is Samsung building these air-con units and Samsung service really sucks! From unhappy Samsung air-con customer.
Consumer Complaints & Reviews
Same as everybody else with my Samsung RS253BAWW. It will not cool. It makes a lot of noise. Mental anguish, there is nothing I can do. I paid good money for this product and it broke down on me and I have no warranty. it went out. I can not afford to fix this thing or buy a new one. please help.
Between LG and Samsung, I always supported Samsung. The reason could be my being in IT and Samsung makes very good computer parts. Alas, my allegiance to Samsung broke and that also in a very painful way. I have a Windows AC which lost its cooling capability. I made a complaint to Samsung regarding this on 15th April 2010, Complaint number: **.
On 17th of April, I got a visit from Samsung and the person told me that the AC needs to be taken to service center to repair it. He told me that it will be picked up next day. Today, it's the 23rd of April 2010 (8 days since complaint) and nothing has been done yet. My only connection to Samsung is through customer care number 3030-8282 / 1-800-110-011. Not a single day has passed that I have not given them a call.
Except for few, most of the executives in their call center are buffoons who cannot even speak properly. I wonder for what kind of quality purposes the call is being recorded by Samsung. Some of them tried to console me by saying they are putting my case on urgent basis, one nice guy went to the extent of marking it ultra urgent. I tried to contact through the website, but all of the functionality require you to be a registered user and their registration form gives server error (when you select Delhi as Region). There are other major problems with the registration form. I have emailed them, but I'm still waiting to get the reply. In this record-breaking summer, Samsung has done nothing else but to make my life hard.
