I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I've been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.
Consumer Complaints & Reviews
My Samsung stove that was delivered on June 30, 2010 has a fault. I have pictures over a 30-minute period showing the control knobs are off and the burner is red hot. The only way to keep the burner off is to shut off the breaker. A serviceman came yesterday and replaced the burner, but it continues to turn itself on. He can't explain why, but he had no more parts so he had to order the same. These will not be in until next week. I called Samsung again this morning. They have no solution, even though this stove is very dangerous and cannot be used. I don't know what would happen if I had not been here or kids were around.
On 1/8/2011, I purchased an upscale Samsung Range Model FTQ353iWUX/XAA at HHGREGG in Brandon, FL. After noticing that the oven does not cook properly, I purchased a range temp gauge. I found that when the range pre-heat alarm rings, the oven is actually 75 degrees below the set temperature. It takes the range an additional 20 to 30 minutes to reach the set temperature which negatively effects the cook times. I called Samsung at 800-726-7864 and spoke to a Cedrik who refused to give his last name but gave an ID #***. He advised that this was a common problem and to set the temp up an additional 75 degrees. This would be fine except after 20-30 minutes, the oven temperature would be 75 degrees too hot. Cedrik was less than helpful. I would strongly advise anyone considering a Samsung Range to reconsider and look at ranges from reputable manufacturers.
