I submitted my rebate sometime in Jan. 2010. The rebate form said it would take up to 8 weeks to receive my rebate. I emailed Samsung on 4/24/10 and the response said rebate card will mail out to me on 5/1/10. I emailed Samsung again on 5/25/10 because my rebate is still not arrived. This time, the response did not give me any date but said rebate will mail out as soon as it is ready. I experienced not receiving rebates as promised all the times in the past. Is there any law that fines these companies for not doing what they promised? Thank you.
Consumer Complaints & Reviews
This letter is to express great dissatisfaction with, and expose possible fraud of, a Samsung product rebate offer. On May 15, 2009 we purchased a large amount of Samsung LCD monitors with the promise of a $30.00 rebate per monitor. Within the fine print of the rebate it states, limit (30) thirty per Samsung product model. The total monitors on this purchase was (30) thirty, totaling a rebate of $900.00. The fine print also states "for those who qualify, rebate checks will be mailed 10-12 weeks after submission". It is now more than 22 weeks passed when the rebates were submitted and according to the rebate center the checks are not even through the processing period.
I have made several calls to the rebate center and have escalated my concerns as high as the center would allow me, however nothing has been done. On August 31, 2009 I checked the status of the rebate online at web-rebates.com/samsung. The online information showed an incorrect amount of the rebate. It simply showed one pending rebate in the amount of $30.00. On September 1, 2009 a call was made to the center to have the amount adjusted to reflect the correct amount of $900.00. I was told that the processing center was not allowed to process a single check over the amount of $500.00. Nowhere in the fine print was this made known. The rebate center personnel told me that three checks would have to be mailed, one in the amount of $30.00, one in the amount of $480.00 and the remaining amount of $390.00. They also said that because there was a correction made to the account it would now take another 4- 6 weeks from August 26th for the first check of $30.00 and the second check of $480.00 to be processed and mailed and it would be yet another 4- 6 weeks to process and mail the third check. (That's a total of 8-12 more weeks to receive complete payment!) The payment of $30.00 was received within the 4-6 week period; neither of the other two checks has been processed yet.
On October 5, 2009 another call was made to find out the status of the rebate. The call was escalated to what was supposed to be a supervisor. I spoke with Michael and explained in detail what was happening and shared with him my doubts in this being a legitimate rebate offer. Michael told me he was expediting the checks and they should be received in one week (not only processed and mailed, but actually received). He told me without a doubt that the total amount of the rebate would be in hand in one week. On October 12, 2009 there were no checks in hand.
On October 15, 2009 a final call was made to the rebate center. The call was again escalated to a supervisor or manager. This time I spoke with John, he said according to the notes in our case file, Michael did not expedited the checks and they are not through the processing center. He also said that he would escalated the matter to supervisors - he was supposed to be a supervisor! I spoke with John about fraud and informed him I would be making a formal complaint. I also have complained to Newegg.com, the vendor where the monitors were purchased and the rebate was offered. I have gotten no response from Newegg.com since the complaint was made on October 15, 2009.
As it stands now we are owed $870.00 from Samsung with no confidence we will receive payment. We have not heard anything from the rebate center, from Samsung or from Newegg.com.
I bought SamSung laser printer on 28SEP 2008 and supposed to get $200 rebate from them. They procced my rebate form on 17OCT 2008 and told me to wait 8-12weeks however, I still do not have a check from them. It's been more than 5 month from the date that they promised me. I even can't contact them by a phone. Enclosing the letter from the Samsung.
Dear Samsung Electronics Consumer: Thank you for your inquiry regarding the status of your rebate. Your rebate for submission number is currently being reviewed for accuracy. Our records indicate your rebate submission was entered into our system on 10/17/2008. Upon successful review your rebate will be issued and mailed to you. Please allow 6-12 weeks for processing from this date. The status of your rebate is also available through our website! Please feel free to contact us if you have any additional questions or concerns and we will be happy to assist you. When responding, please be sure to include the past email and your submission number with your reply to prevent any delays in assisting you with your request. Thank you for contacting Samsung Electronics USA. Customer Contact Center
