Safe Home Security, Inc.

Have not had a working alarm in at least the last 8 months, had several technicians come out and not be able to fix the alarm. The last technician tells me he will order a part and get back to me (never does). Meanwhile, I am being charged automatically from my checking account $43 a month for a service I am not receiving, then being told it's my fault for not following up to see if that part was ordered. Again, the technician told me that he would call me when the part comes in. I don't believe the part was ever ordered, but again, I was told that I should have called to see if the part came in or not. Really? Even when I did call to follow up and complain that I want reimbursement for all those months without service, I am told that is impossible, yet they can give me a few months free if I sign another contract instead of canceling my service.

Why would I trust this company for protection when they were unable to fix my alarm after sending several technicians out? Oh, then when I finally do cancel, they tell me it will take 60 days (2 more payments for a service I am not receiving). I will never use Safe Home Security again, and encourage everyone I know or don't know, to never use Safe Home Security for your alarm system! Trust me, you will get screwed! P.S. I will continue to have an alarm system with a different monitoring company.

Someone knocked on my door one night and convinced us to have this company's service. It was our out of luck day. We actually tried to cancel the service four days later, but I guess when you buy some service from someone who comes to your house you only have three days to cancel it. So, we had it for three years and it never worked. We called so many times to try to cancel it and the employees were very rude. So, we paid for three years. We actually paid a large amount of money to terminate it early. But then guess what? They continue to charge our credit card! So, now I am trying to get my money back from the months they overcharged us! Overall, this company should get out of business. Stay away from them!

I would strongly urge anyone thinking about home security not to choose SHS. We had a problem with sound it made while setting itself and our dog's invisible fence collar. A service tech could not fix the problem, nor the customer service over the phone. We could not get out of our contract for 60 months. They auto-renew it and if you don't call before 60 days of policy date, you are out of luck. When talking with a customer service rep, she was contrite, rude and not helpful at all. It would be cheaper to have someone rob your house and replace items than to be extorted by SHS and their bad service.

Auto-renewed my contract without my consent: In January 2012, I was contacted by Stephen **, a representative from Safe Home Securities. Stephen was "just checking in" with me and making sure I was happy with my alarm service with Safe Home Securities. I told Stephen that I had had some problems with my system, a system that I paid close to $3,000 for 5 years prior. He said he would send me out a manual for my system, and then, he asked me to sign a renewal contract. I asked him if I could keep paying month-to-month rather than renewing my contract with Safe Home Securities, and he would not answer the question directly, though he kept saying that he wanted to make sure my house is protected. Whatever.

After doing some due diligence with other alarm companies, I found a service that would charge me $5.95 per month rather than the $30 per month that I was being charged by Safe Home Securities. I signed up for the alternative service and emailed Stephen that I wanted to discontinue my service with Safe Home and to please send me my final invoice. I then received a phone call from Tracy from Safe Home Securities collection department which stated that they had received my notice to terminate service. She informed me that my contract had auto-renewed back in December 2011 and that I had to fulfill the remainder of my contract. I asked her why Stephen had asked me to sign a new contact if my contract had auto-renewed, and she had no answer for this.

Now, Safe Home Securities continues to harass me with phone calls, looking for me to pay the remainder of my contract, which I never signed up for. If you are looking for a house alarm, my advice is to stay away from Safe Home Securities. There are plenty of services out there which will charge you far less to install a system and monitor it on a monthly basis. Many have no contract at all, which makes sense, especially if you are paying for the equipment costs out-of-pocket.

They put a negative credit mark on my credit: I canceled my agreement I have with the policy with written notice. And I got dinged on my credit for non-payment, though payment was received. It was paid as agreed for the original contract of 36 months, and it was extended for 36 months.

I am trying to sell my house, at this time, not yet under any kind of contract. I realized I never use my alarm system because it was tied to the phone which when we had any power trips (often due to building new homes), it would go off and beep and all sorts of things. So, after over 3 years of paying for the service and never using it, I call to cancel thinking it would be fast and easy. They had said no, they signed me on, extended my service for another year because I didn't give a 60 day notice. I ask people who remember that after 3 years. If you do, more power to you, but I have a job, I moved and have far more going on in my life.

I think it is absolutely despicable that they are allowed to continue your service without a verbal agreement. I'm all for even continue service until you call in to say to cancel. I thought I had signed on for 3 years and now I am stuck to paying a service that I don't use for another year or until I sell my house. Disgusting!

Someone from Safe Home Security went to my home in Greenville, MS, where my 72 year old mother lives and trapped her into getting an alarm in my name. I had no knowledge of the alarm and my mother did not know that it will affect me in any way. When my mother decided she no longer wants the alarm and asked them to turn it off, they refused. They have put this mess on my credit report when I am not the one who signed for the alarm. When I called them, they were very rude and said I need to press charges against my mother. I told them that something needs to be done about the person that trapped her into getting it in the first place. I tried to explain that my mother was an elderly lady and did not know what she was doing. He made a little remark about saying I was irresponsible by leaving her alone. I do not live in Greenville, MS; I live in Memphis, TN. I am going to dispute it again with the credit bureau, if they do not take it off this time; I will be contacting the Attorney General. Something needs to be done about this company.

Unpredictable services and false alarm going off all the time.

I am trying to cancel alarm service with Safe Home Security due to very unreliable technicians, rude telephone staff, unreturned phone calls and unresolved problems regarding the safety of my home. I have been billed for service calls that never took place and have automatically been enrolled in another contract for five years. I have subtly been threatened with a ruined credit rating if I do not "pay off" these thugs. However, I consider appalling service and rude behavior a breach of contract and I refuse to be bullied into compliance. Presently, I do not think my home is properly protected and I must now take steps to safeguard my bank account.

I was very happy with this company a year ago, don't know what happen. Started in December, they took a payment the 5th, then the 16th. When I called, it was my fault because I asked to change my payment date. And before I could get the second payment back they had held another payment. When I called about that they wouldn't abide to it.

Then January came, they took two payments at once, again it was my fault and they act like it's no big deal but it is to me. I feel my house is protected but my account is not. And in the meantime, my contract is over in March, I sent them an e-mail to cancel Dec. 8. They said they didn't get it, so I just e-mail that back. I got this system to feel safe! Not to have to worry about someone in my account getting more money than they should and now got to worry about them turning me in to the credit **. When I change my account, cause when I for feel my contract I am getting this crazy company out of my life!

On May 2011, I sent a letter to company, giving my 60 days notice of non-renewal and cancellation as stated in contract. The contract expired July 2011. In reviewing my bank account statements for August through October 2011, I realized that the company was still debiting my bank account for the monthly service fees. I immediately contacted the company and have to prove that I had cancelled service. The supervisor, Sandy ** finally admitted that the company had made a mistake. Sandy stated that a refund will be issued in seven to ten days, and this was going on two months ago.

I call on a weekly basis and my voice messages were never returned. When I do get Sandy and request a supervisor, she states that, "she is it." When requesting status of my refund, she continue to state that I will receive it in seven to ten days. My bank account was debited for approximately $104.00.

I was with a different company since 2007. They extended my contract to one year in 2010. I called too late, but was able to convince him to stop renewing me from September 2011. I called in August 2011 to cancel and they offered me half off for 6 months. I said I didn't want it and please cancel it. Teresa said okay. Now I see a bill from them for October and November, so I thought they must have messed up. So I called back and told them what had happened and I was sure that it was a mistake. Nope. It wasn't. Amanda told me that they didn't receive a letter of cancellation, so they can't do anything about it. And she was very rude because she knew that she has got me pretty good. Now I am stuck paying for another 6 months. I hate this kind of company who take advantage of consumers.

When we first got Safe Home Security, we thought they were a good company as our service was okay. When we tried to cancel 55 days prior to the contract expiration, we were told their requirement was 60-day cancellation notice. The contract automatically rolled over into a 3-year term (very fine print on the back of the contract). Lesson learned: read carefully for hidden clauses. After trying to reason with them, they did offer a discounted rate which we have been forced to pay. We haven't had the box or sensors for a year now.

We are being forced to pay the 13 months for a service we don't have. If we refuse to pay, they will definitely mess with our credit (as they did with many others). It's the worst nightmare ever. Do not use this company. I would never recommend them. They are rude people and I'm surprised there isn't a class action suit against them. It's amazing they are still allowed to be in business with their unethical ways.

Canceled my contract with them in June 2006. Trying to refinance my home. I discovered they have been reporting me to the credit agencies for non-payment. Spoke to Sarah who said my contract was canceled and I need to go to annualcreditreport.com to register a complaint and it would be sent to legal to be taken care of. Asked to speak to a supervisor, no one was available. Finally transferred to Jose who was very rude. He told me there is no way to speak to anyone, he was the floor manager and there was no one else who could help me.

I explained this needed to be settled asap. Ask to speak to his supervisor, he said there was no one else available, I refused to hang up, I then was transferred to Christopher Veilleux, another supervisor, he was also rude, and not helpful at all. I was told there is no way to speak to anyone in there collections, accounting, or legal department. They referred me to the credit agencies to solve this issue. I had major problems when I used them and there customer service has not gotten better.

I lost my house due to foreclosure and called the 800 ##. They told me I had to send a letter to cancel and a copy of the foreclosure. I did all they asked for and now they say I have a contract and I still have to pay 6 more months when the contract ends? I Told them again that I lost my house and they said there is nothing they can do. I had two years of service with them and now paying I'm for nothing for 6 months.

Safe Home Security has been a complete nightmare starting from when we had a small stove fire, triggering the alarm and Safe Home sent the fire department to the wrong address. At a point after that, we tried to cancel our service to no avail. First we were told that we were bound until the end of the contract and had to submit cancellation in writing within a specific time-frame to cancel before auto-renewal of the contract. We have faxed and mailed several letters over the past two years plus phone conversations. They will not come to disconnect the equipment and they now have negatively affected our credit.

This has been escalated to the VP level there and we are demanding that they cancel our service and remove the negative credit rating. Do not do business with Safe Home Security!

I signed up for Safe Home Security. The people doing the installation asked for a beer, and then told me to purchase the batteries (he did not have any with him) then they left. I got the batteries, called the company and reported that the installer was drinking.

Another group came out and told me that they would be back the following day. They never returned! My system has not worked since June and they charged me $280. I put in several service calls and had the worse customer service.

Bill was the only decent person in the whole company. I have been talking to Renae but our phone call was "disconnected" and never returned. I tried canceling service with no joy (due to a contract). When I told them that they are not fulfilling their end, they told me that I signed up for two years!

Do not go with this company!

I would just like to set the record straight about Safe Home Security (SHS). They are a great company. They have over 100,000 happy customers, but there are always a few customers who will complain and make up some bull story to get out of their contract. They failed to mention that they received $800 in free equipment and got it all installed free. I have had SHS for the last three years and we love them. I would recommend them to anyone.

I found out that I was paying too much for my contract ($76 every 3 months) about 3 years into my contract. I called and they told me that when my next bill was due, they would discuss it. I called and the customer representative was supposed to get back to me. He didn't and I didn't pay the bill. They called me at work one day, and I was busy and asked if we could speak that evening.

On the same day, I was notified that they had reported me to a credit agency. I called and they said I had to pay in full to fulfill the contract. I paid with credit card on phone and one week later, they reported me to another agency. These guys are sharks! Now, after a power outage, my system was having problems and it came down to me needing a new battery for $49. I just received it and I found it on Amazon for $12 including shipping.

I sent a letter in April, certified, to cancel service at the end of the contract period which was July 24, 2011. The letter returned as undeliverable. I contacted the 800 number and was told that their address changed. I sent a new letter to the new address provided (I have the letter), also certified, and it was signed for (I have the signed document), stating very clearly that I want the contact cancelled. They required 60 day notice.

I just had another payment come out of my checking account and this is the second month I've called. I was put on hold for almost 15 minutes and then transferred to "Kevin's" voice mail box. I left a message and am still waiting for a return call.

Their product gave us problems, so we did not sign up for a new contract. We were told we still have a contract for additional three years whether returned or not. Sixty days notice in writing, within three days someone will contact us.

That was March 2011. We are now in August 2011 and still waiting for the call. On top of that, the whole month of February 2011 we had no service because they do not monitor the homes to make sure there are no issues. We stopped our automatic payments but they still bill us.

I had to pay a $100 fee to our new security company because Safe Home would not schedule someone to come remove theirs. They expect to be paid for services they were not providing, faulty equipment, and lousy customer service. Their collections department is a nightmare--rude and doesn't care if your problem is resolved with customer service, you need to pay the bill. They don't try to work with you and while most companies would go to a collection agency to try and get their money because the consumer is non-compliant, they report you directly to the credit bureaus first.

I finally blocked their phone number from reaching me, reported them to the BBB (Safe Home said they will not respond to BBB complaints) so I also reported them to the NH Attorney General's Office of Consumer Affairs.

Seeing all these complaints and the way they are doing business--they actually harass their customers--they need to be shut down.

I have had the system since 2007. In early 2008, our house was accidentally knocked down by contractor. And we had no more phone line by which to monitor the house. I tried on several occasions to cancel the contract as we have no house. I kept being told that we had to honor the 5-year contract. I had to concede to get reduced payments for 6 months for financial relief. I wanted the contract canceled, but they refused. It took us until Oct. 2010 to get back into our house. I have no idea what happened to the alarm system. I haven't seen that since the house went down.

Now with 2 layoffs in the past year, finances are really tight. I have tried several times to cancel this contract, and appealed to the company on a hardship level. I was told to write a letter explaining the hardship, and they would honor this request. Still a year later, they kept taking money out of my account. I called again and this time got Jose. He was belligerent, talked over me and called me an extortionist, because the only option I wanted was to cancel my account. He refused to cancel it. He told me I still have another year remaining on the contract. He was only willing to extend the contract or put it in another system. I asked him why they should be getting paid when the house was knocked down and uninhabitable for 3 years. His response was that they were monitoring it. There was no house! What were they monitoring? There was nothing hooked up! These people are crooks and thugs! Stay far away from them!

My contract with Safe Home Security, Inc. in Cromwell, CT should have ended on 2/7/11. Several months before the contract ended, I had called to cancel the contract because I'm moving out due to a divorce procedure. I was told that I will be charged an early cancellation fee if I cancel prior to the expiration date. I spoke to Shelley in Customer Service Dept.

I told them I'm not cancelling anymore, but to please make sure that by 2/7/11, my contract is canceled, which was confirmed by Shelley. However, she never told me then that I needed to send a letter to make the cancellation official. I was so happy and relieved when I made the last payment on 2/7/11, or so I thought..

Due to a divorce, every little savings could help me so much. Then on March 2011, I've noticed that they had taken money from my checking account for March payment. So then I called to tell them that I called few months before the expiration date to cancel my service, and I was told it will be canceled by 2/7/11. Since I need to send a letter to officially cancel it, now, I was automatically signed for another year because another person was saying that they just received my letter on March 2011. I was not told that when I called few months before Feb 2011. I was told that the contract says that, and I told them that I don't bring the copy of the contract everyday with me.

When I called few months before 2/7/11, Shelley had an opportunity to tell me that I need to send the letter. She, as a customer service, should have given me all the information right then. This is frustrating. I have been telling them to cancel my service. I don't know what part of it they don't understand. I told them that their company must have the ability to retrieve the recorded conversation I had with the person I talked to initially to prove that I was not told that I needed to send a letter of cancellation. But for some reason, they don't want to do that. I have been receiving bills from them for something I have been trying to cancel. Help me!

I have been trying to cancel my security system contract for over two years. Original contract signed 9/04 after fulfilling the five years. I called and was told sorry I had to submit in writing and now it had automatically renewed for another year. After employee named Hugh there basically told me I was stupid for not reading the entire contract terms, I spoke with his supervisor George *** who noted my request to cancel but stated it would not go into effect until the end of the year which was 8/10. I am still being charged for this system. I have called several times spoken to Mr. *** who is rude and condescending at best, left messages for Lisa ***, his supervisor with no return calls. I am filing complaints with both the Massachusetts and Connecticut Attorney General offices in order to get them to stop billing me for a service I have cancelled.

I have had Safe Home Security for 2-plus years. Several complaints but I couldn't get out of the 3-year contract I had with them. Well, the final straw was they took out $107.00 from my checking account for a fob. And the other keyless remote I had stopped working. They asked me to send it back so they could see why it stopped so to improve quality.

Well, out of nowhere I get charged for it. No notice, no call. I called and they said they didn't receive it. I have a delivery conformation from the post office. They said fax it to us. I said put my money back. They won't, so I stopped them from being able to draw off my account and going to file against them for this. My contract is up in March 1st and I'm not sending them one more penny. They run their business like some kids would run one from a basement or garage. If you are reading this and thinking of them for security, there are better companies out there. Don't go with them! $107 was removed from my checking account without notice.

I called in July 2010 to let them know I was out of work and going to sell my house so I would not lose it. I knew my contract was not over until 36 months or October 2010. I was told that if the house sold, then I would be allowed out of contract with no additional charges. I was asked to fax a letter stating that I was selling house and also to include to end my contract at end of the 36 month period. I followed up with them to make sure they received the fax and had it on file and they did. The house did not sell as fast as I would have liked and they continued to pull the monthly fee out of my checking account.

In October, I called to make sure this was the last payment and my account would be closed. I was told everything was in file and at end of month, my account would be closed. Well on November 5, the monthly charge was pulled by them from my checking account. I called to inquire and was told, "We are sorry. We did not close your account. We have closed it right now while you were on the phone and we will put in for refund. You should have it in a week or so." The refund never arrived and I called to check on it and was told that I paid the bill for November. Wether they pulled it or not makes no difference and they provided the service. I referred back to previous calls and was told, 'Sorry, no refunds.' They did say that they would extend my service but I told them no thanks as the house has now been sold and papers passed on 11/22/10.

I fell like I was taken advantage of as I did everything asked to cancel my account, it still was not cancelled and I am still not sure if it is or not going forward. I asked for confirmation and was told that they would send but I still have not received it.

I have been receiving bills from Safe Home Security, Inc. for service or purchases that were never made. I have never had anything to do with the company and had never heard of it until the first bill arrived two months ago. Although it was addressed to me with the name of my road (no house number), I get my mail at a post office box, which the company would have known if I actually had official business with it. Also, the bill clearly listed a Roger L. ** (Please note that I am Roger H. **) who lives somewhere in New Hampshire.

I highlighted his name and address on the bill, enclosed a note pointing out the company's mistake, and returned it to Safe Home Security. I thought I had solved the company's problem for it, but no! The next month there was another bill, and here comes a third bill with a late fee charged. I feel that this is harassment. Safe Home Security, Inc. must have highly incompetent people in charge of billing.

I signed up for the Security System and at the time that I signed up, I told the installer and the sales person that my job was being abolished and I might have to stop the monitoring until I got another job. I was assured that I could do this. I was also double billed for this month and they can't find the payment that I made to the installer. My account was overcharged resulting in fees.

I was with SHS for 6 years and I decided to cancel last November because I switched my phone line a year ago and it was not compatible with the existing alarm. I just continued to pay my monthly dues just to finish the contract. When I wrote them to cancel, a Ms. ** called me and promised to lower down my monthly fee and also promised to upgrade the system with the back up battery system, and also 3 months free, but will just pay for the battery for $64.20 which I agreed after conferring with my husband who was out of town.

The technician came on November 24th and did the work. He told me he will be back the following day to replace an old sensor that was not working. I gave him the check for the $64.20 and made me sign the contract. That same afternoon I realized that I signed for 5 years instead of the usual three years, so I called Ms. ** to change it to 3 years, or I will cancel it the following day. Since the technician was coming back the following day, I agreed not to cancel as long as he brings me the new contract for three years. The following day, Ms. ** called to cancel the appointment claiming some "personal" problem with the technician. I said I understood and set up another appointment.

I reminded her several times about the new contract that the technician needs to bring. I held up a meeting I was supposed to attend the morning of the appointment to meet the technician. Well, nobody showed up that morning and Ms. ** called 2 hours later to say that the person could not come because he does not have the right part to bring. I then told her how unprofessional they are and that I don't want to deal with the company anymore. I wrote the company about what happened, but will still continue with their service if they will honor the three-year contract that I initially told Ms. ** to change before. I never heard from the company again until after the end of December, when they sent me a copy of the original contract that I signed.

Before this contract came, I also realized that the alarm is not working because of an attempted burglary that came about in December 24th, 2009. I called the 800 number and they confirmed it and that there was more work to be done. I contacted Ms. ** and she insisted the alarm was working and that she could not do anything about the contract. I told her since I don't have a working alarm and I paid her the $64 for whatever parts was put in, they can just cancel everything and I refuse to work with these people anymore. I felt the agent was scheming, unprofessional and a liar. All that delaying tactics of not showing up and canceling the appointments was just to get the original contract put in. She could not answer me as to what happen to her initial commitment and just keep insisting that I make appointment for the technician. If she said the alarm was working why do I need an appointment? I just told her I'm not making any appointment and I will never deal with her again. As of now, I'm planning to write the corporate management and the Better Business Bureau for the kind of dealing this agent is doing.

When we signed up for SHS system I made sure to tell our sales person that we had Vonage phone system and to ask if it was going to work with the security system. I was assured it would. Now after 2 years of problems with the system a customer service rep from the company told me they do not support Vonage and that our system will not work properly with the alarm. We were lied to from day one and are in a contract for 5 years with a service that has never worked.

Because of our credit we paid for 2 years of service in advance...about $762.00. We are also locked into a 5 year contract which we signed after being told the alarm would work with our phone service.