Royal Prestige Cookware

My water filter broke so I sent it back a month ago. I haven't received the new one that you were supposed to send. I would like to know how long it will take to get it back.

I tried to cancel before the arrival, but was too late. I talked to Sonya a few times, she encouraged me to try them so I did. Of course, I hated them. The cookie sheets warped from the first time I used them. I cannot keep the pans from being dingy. That's the first problem. The second is I was behind on all my bills and I explained as soon as I get the money, they will. (Mary was this lady) They called my work and all my reference homes and work numbers 10 times a day. I then spoke to Mary again and said I will try to send a payment ASAP so they decided to take 2 payments out. That was 426 dollars about, almost bounced my account and couldn't get groceries until I disputed through my bank. Still, they lie and say I authorized, but I did not. So I'm out that money. I am so fed up with this company. I will go to every wedding show in Pittsburgh from here on and tell everyone I see going to them that they are a scam, ripoff thieves.

I was invited to a demonstration of Royal Prestige Products at a friend's house about 4 years ago. The salesman Ysidro ** did the demonstration and I purchased the cookware and water filter. At first, I wasn't sure if it was the best decision I made in investing so much money on these, but after receiving the products, the salesman came to my home and showed me how to clean them and use them. After that, I purchased more items from him and I feel this product has good quality and is worth each dollar I've spent on it. I am very happy and satisfied with the service I've received from the salesman, because every time I call him for something, he is very willing to answer my questions and give me the service I need for the filter or any new product I have questions on. It's the best investment I've made, because my cookware still looks new and I can save time in the kitchen and I can cook healthier and quick meals for my family. Also, any replacement parts that I need are sent to my home from the company immediately and free of charge. Thank you Ysidro ** and Royal Prestige for making my life more easier and healthier for my family and me.

We attended a wedding show, after which we got contacted by Table Charm, to attend a presentation, and we were told we won a whole bunch of different things, including a cruise and hotel stay of 2 days, or an all-inclusive vacation. All we had to do is attend a presentation, and there's no need to buy anything! Boy, were we taken for a ride. The presentation was supposed to only take 1.5 hours. We were brainwashed for 2 hours straight, then the rep cooked a small piece of chicken and some veggies, and voila! Then, they started to throw numbers around, and lo and behold, it is our lucky day! We can save so much money, if we buy the cookware now. I felt it was a scam, in my gut. They are very good at what they do, and they put so much pressure, and throw things at you, and make you feel guilty about your current eating habits, in one word, disgusting.

We got fooled into signing a contract with them. As soon as we stepped out, we went to my fiance's work, which was conveniently right across the street, and Googles reviews. Wow! What a scam! These people should be ashamed of themselves, for feeding on young couples, who already are in the hole for the wedding expenses, or older people who cannot really afford this. To make the long story short, we did not waste any time. We went back and cancelled our contact right away, but now, I am fighting to get the $377 that we paid as deposit. So far, I am angry and frustrated. If I could afford legal action, I would take these people to the cleaners.

What we all should do, is place complaints with the Better Business Bureau. They are so proudly waving this in our faces, that they only have 6 complaints, and all 6 are resolved. Well, we should stop wasting our time, and hit them where it hurts. I am also contemplating contacting the media about this. This has got to stop. Regarding all their gifts? We got nothing! The ones they gave are those where you have to send a money order for $100, and for $50, to even open the file with some unknown travel company, that is probably also gonna take your money and disappear.

A lady came to my house. Her name is margarita. She used someone else's name, because she sign my order as Braulio. She promised me a gift after my over $3,000.00 purchase. She also promised me a gift, which was never received. When I called her to let her know one of my PCs was broken, she was very rude and hung up on me. I decided to call the company direct, and got the same rude service. They said they were gonna let me send the broken PC under warranty, and to wait for a phone call to let me know when UPS was coming to pick it up. They never called me. Now, they want me to mail it at my own expense, which is not a lot to mail, but I should not have to pay anything. I have already paid the $130.00 shipping charge. The customer service is the worst, and food sticks on pans. My Rachael Ray set I had before, works better than this, and they refuse to take their things back.

My wife and I have had a Royal Prestige set of cookware and knives for 28 of the 30 years we have been married. For the money, there is no better cookware out there. It does exactly what they tell you it will do. The only time food sticks, or gets messed up, is when you have the heat too high, lower is better. We will give a set of pans and knives to each of our 5 children for wedding gifts, so they too can feed their family food that is cooked the way it should be, and tastes like it should with nothing additional from the pans in it. One of our sons asked when he was 12, if he could have the knife set when we died! If you are having problems cooking with these pans, it does require a whole different way of looking at the cooking process. We too had to learn how to cook with them, but is worth the time to learn. We love Royal Prestige.

I bought a prestige food processor mixer grinder in one store (Sekar Stores, Medavakkam). But within one month, it got repaired and if we go and ask them they are not responding properly. And for the demo also, they didn't come. I need an action to be taken immediately because due to this type of store, a good company name is getting spoiled. Waiting for a good response.

Mr. Pablo ** was supposed to meet me at my home for a return of payment. I know he will not return my calls. Please call me at ** and ask for Jose. I have a check from your company and it needs to be replaced due to insufficient ink. It's not a readable check. It is for $100.00.

I ordered a cookware set and I received them. I really think the ones I received are not the same ones from the presentation. I was aware of the price and I was paying them monthly as I was supposed to. I was out of work for a few months and missed a few payments. I was aware and I knew interest and late fees were going to be added which I had no problem with.

I noticed my bill wasn't going down it was actually going up so I talked to a representative and she told me what I owed all together I said fine. One week, I made a payment of $35.00 and I wrote my balance down, I checked it the next week the balance only went down $7.00. I called the representative (Darlene) and I asked her why my bill only went down $7.00 and she said interest when she clearly told me my total balance. I asked her what happen to the other $28.00 she had no words. Now this ** claiming she never told me that when I asked her 3 times is that my total balance. I heard her and my wife heard her also. So they not getting anymore of my hard earned money and can't explain to me where it's going. Darlene listen to the tapes liar.

Can I rate it less than 1 star? We received our 10 piece cookware set back in March, and overall, I was happy with it. In October, I was contacted by a salesman named Kevin who told me that I could have the rest of the knife set and the block to put them in for only around $5 more per month, and I would not have to make any payments until January. He said that I was a preferred customer and he could see that I had made a double payment in September. I told him that I had made a double payment because since we had moved to Colorado from Memphis, TN in August our August payment was late. He told me I should receive my knives in 2-3 weeks and to disregard any bills I got in the mail. I never received any knives, but I did receive a bill. The bill did not reflect the increase on it. I called Kevin on 11/18 and got no answer.

I called him again on 11/21 and spoke to him. He promised me that he would find out what the problem was and would call me back within 24 hours. He never called me back. I called him again on 11/22 and left a message. I called him again on 11/23 and left several messages. I finally called the billing number on my bill (which was due on 11/21) and was given another number to speak to, Tony. I called the number and spoke to his assistant. She assured me that she would take care of things and find out what was going on. Since I was on my way in to work, I made arrangements with her to call her back on my lunch hour. She assured me that she would have an answer for me by then. I called 3 times on my lunch hour and left 2 messages because I got no answer. I also called Kevin and got no answer.

After I got off work, I called again and spoke to Tony who told me that I was never eligible for the deal that Kevin offered me because I was late on a payment. I told him that Kevin knew that I had been late and should never have offered me the deal. Tony was very insulting and made it sound like I never paid my bills on time. I told him that this was only the second time I had been late and it was because I was under the impression that I did not have to pay the bill this month. I told him that I did not care about the knives, I just thought that I should not be held responsible for the late charges. Tony told me that it was not his fault that customer service didn't call me and explain the situation to me and that I would have to pay the late charges.

I told him to cancel the knife order and he actually started laughing at me and told me that the order was already canceled because it was only for preferred customers and I was not a preferred customer. I told Tony never to have any of his salesmen to call me again and that I would not recommend them to anyone ever again and hung up the phone. I then called Kevin (who still didn't answer) and left a message asking him to never call me again that I would no longer be doing business with them. I also told him that I blamed him for the late charges I was now responsible for. Almost exactly an hour later, Kevin's phone dialed me and Kevin was in the background very drunk with a few other guys cursing and being very vulgar and talking very sexual about women. After a few minutes I hung up.

Like most others, my fiance and I entered a ballot at dinner-4-two's table at the Cambridge Wedding Dreams Bridal Show, and a few weeks later received a call from them stating we'd won. No cost to us, we had our choice of either two different trips or gift card for rings. All we had to do to collect was attend one of their sales presentations. Total scam!

Table Charm would present safe healthy cookware. There were scare tactics of bad fumes, dead birds and promises of saving lots of money long term and cooking so much better. Table Charms has a 50-year warranty covering everything. The video showed them shoving a half-table of food into the garbage and someone cooking in old/other pots rushed in ambulance to the hospital!

Well, flip a pot and, lo and behold, Royal Prestige pots, Table Charm's. There were more offers of free trips on Carnival Cruises if you spend massive amounts of money buying their 10 piece sets. We were told there were different rates available, and if we financed, even we would get a 2% interest rate per month which equals 24%. Other complaints have pegged they do. When we didn't buy we were told. Okay fine, go get the free stuff and good night. A check of the free stuff showed the vacation takes a $100 refundable cheque to even try and book. Funny but free doesn't mean me paying $100.00.

The rings through JVR were supposed to be a free gift card. We got there and it's pay $25.00 per ring for shipping and handling. Not so free again. Better yet read the back of the gift card! It's $50.00 per shipping if you are not in the USA! $100.00 to ship. They can't even tell a good scam lie because they don't even know it's $50.00 right on the back of what they hand out!

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee.

This is a real scam. First of all, they trap you into buying their cookware. And they call you non stop when you're not able to make a payment on the due date. They even call your employer. They are the most horrible people to deal with. They have the worst customer service. They go knocking on your door when you don't make a payment on time. This is ridiculous. With this economy, these people will really make you want to kill your self. Don't buy their products.

I thought I was getting a good deal--pots and pans that didn't stick with a 50-year warranty along with a free knife set. The knife set wasn't complete (I got a few knives to put in the block but still had half of it missing). I figured it's no big deal and that I can buy the rest later since they were free. Well, the knives turned out to be dull. Also, they never sent a knife sharpener along with the set, but they had a spot for it in the block. So I ended up with dull knives.

Well, I tried cooking in the 10" skillet some chicken for dinner, and the chicken stuck all over the skillet. It was a big mess, and when I lifted the lid on the skillet with the whistle open, it never whistled like it did at the show. All it was doing was burning my chicken. Then I tried boiling water in the pot to make mash potatoes, and the water took like 30 to 45 minutes to boil. My chicken was almost done by the time the water was boiling.

So I called the place in Des Moines to ask about the return policy (since they never informed at the show), since I didn't like it. They said they don't take them back or give money back. They don't have a return policy and that I was probably cooking on it the wrong way. They said to put some water in the skillet to see if the whistle was working first and it did. I put in on medium heat, and it started whistling after 5 minutes. So that was fine.

Then he said I probably didn't cook it on high enough heat that's why the chicken stuck to the skillet. (But at first before I said anything about the whistle not working, he said I was cooking on too high a heat.) And about my water not boiling, he said when he cooks with it, it boils in 10 minutes for him and that it shouldn't take that long. So I said, "I will try it one more time, and if it doesn't work, I will be calling back." He said they would send someone out to show me how to use it. (**, I know how to cook; I don't need anyone showing me how.)

Well, I used it again tonight, and put it on medium heat as told. Then I got a house full of smoke, burnt meat, and a longer time to clean the mess. My house was full of smoke you would think there was a fire going on. So I will be calling again tomorrow. I want my money back, and they can have everything they have sent me back. I will gladly pay shipping to get my money back. It has only been 2 weeks, since I've had the pots and pans and knife set. I was assuming they would have a 30-day or 90-day trial but was very upset to hear there's no return policy.... Ugh...

I went online to find out about a family heirloom set of knives. They are the episure series, the reason being because I recently took them to a house of knives to get sharpened. They are over 20 years old. The manager/ professional tradesman capable to sharpen this set was amazed at how great these knives were - light, comfortable and although, it looked like a basic French/European knife, it had the blade of a fine Asian design. This knife set is great, the pots that came with the knife set are still used today by my mother. They cook the way they were promised.

After 20 plus years the whistles and handles worn away, my mother bought a new set of kitchen aid pots. She was going to toss the old royal p set away when I remembered the 50 year guarantee. I called, they took my order and two weeks later, new replacements. They look brand new but still cook like the way they did all these years. Amazing! I hope people see and read this. I know I will be passing these great sets to my kids. That's right, three generations of great service. Oh and I am in no way or have worked for any company connected to these pots/knives but I was a pro chef for many years,15+, and know my way around a kitchen.

I was invited out to a bridal registry show where I was told I had won a vacation and some toasting glasses. I went out to the show where a really funny presenter told some jokes and cooked a little sample of food. Overall we had a good time and left with what they promised us and bought some amazing cookware. Six months later we have saved money on eating out and lost weight from cooking healthier. It is an amazing product and gets unfair reviews on this site.

Royal prestige kept sending a representative to keep asking and trying to convince us to buy their pots and pans. I had already seen the demonstration 2 times, and they had to do another in my house. I was not going to buy anything, but because they would not leave me alone, my husband and I decided to get them off our backs. That is the worst decision we ever made.

The food sticks and burns even if I put the lowest heat settings or use oil. I cooked beans, and supposedly, they took shorter amount of time. I cooked them for 3 hours, and they were still hard. They stain, even though I washed them with vinegar and water. It did not do anything. I hate these pans and I want my money back. I will not pay for the rest that I owe. I want them to pick up their pots and take me off the contract and never hear from them. This is a waste of money and I threw away my old pots because I trusted them. What a rip off.

My wife and I bought some of this "**ware" to cook with before we got married last year. It was so awesome that we would finally have some "great" cookware. Boy, were we wrong! This is the worst cookware known to mankind. I can't believe I let my wife and myself fall for this. Everything, no matter what you cook in it, sticks to the pan. They show you in the meeting how it is so easy to clean, but they are full of **. I wish that I could get a hold of the people who sold us this "**ware" and sue the holy ** out of them for false advertisement! Anyone who has any leads or who knows how to get back at those people, please let me know. **.

We have paid way more than the cookware is worth. All we want is to have it paid off and reimbursed for the money lost so that we can put this frustration and nightmarish hell in the trash.

In April 2009, my husband and I attended a seminar at a hotel because we were told we won a vacation and a $1000 grocery card. We were also told that all we had to do was sit through a demonstration of some cookware. A friend of mine's brother had just done this same thing, so I thought it was legitimate. During the presentation, the representative made the cookware sound amazing, but never actually used it to cook like I was told he will. That should have been enough to realize something was wrong, but I was dumb and pregnant; the thought of making my own safe baby food clouded my judgment.

We financed an 8 piece set, but in the order form, the representative marked 7 pieces. I said it was an order form error, but we would get 4 pots and lids. We also got the bake ware set that was said to never warp. When we got home, I researched in Google; I found all the negative reviews. We canceled the card we used as a deposit, hoping they wouldn't send us the cookware. The contract stated we had to cancel via courier, and we would be charged $75. It had to be done within three days.

They don't take into account Saturdays or Sundays, so it was too late to cancel. Our cookware arrived, and I had read a positive review for every ten that were negative, so we tried them out. The cookie sheets warped almost instantly. The pots didn't whistle, as we were told. We only received 4 pots and 3 lids, and they didn't cook our food in the short time the representative told us that they will. In fact, it took almost 2 hours to cook potatoes. I called to complain, and I was told they don't do refunds of any kind, and they would only replace the cook ware with more ** cook ware.

The company's lawyer called and harassed us for months, including calling my husband's military job. When I called the guy out on it for being a scam, he tried to tell me that it was another company. He said, "We'll see you in court." I replied, "I will bring my ** cook ware." He hung up and never called again. It's been almost two years, but it still sits on our credit report, unreported on.

I was supposed to receive a set of knives and is almost 4 month and I don't have nothing yet.

Table Charms or Royal Prestige whatever the name is, is a scam! On December 9, 2010, my fianc and I received a call from Table Charm **** to come in for a cookware show and receive free gifts consisting of gift card for 2 wedding tungsten bands, through ****, a 20-40% Distributor Direct Discount which can be used towards any of the Table Charm products, a 3-day/2-night dream vacation for two adults at one of the Adventure Getaways destinations or a 3-day/2-night accommodations package for two adults at an all-inclusive beachfront resort in the Bahamas, Dominican Republic or Playcar, Mexico brought from Viva Wyndham Resorts!

Enter into Table Charm and Win a Harley Draw and also, the opportunity to receive a 4-Day Carnival Cruise for 2 adults. The girl on the phone stated that there is absolutely no purchase necessary or any payments/fees to receive the free gifts. We were also told that there will be other couples and we have to make an appointment. We were provided several options to come to the show which were not suitable for us and we requested if there are other dates but we were told that this is the last day which was on Saturday, December 11, 2010 at 12:00 PM.

We arrived on time and found that there were 6 chairs for us and other 2 couples. The salesperson commented that they must be late we they will start anyway. The sales person started the presentation by letting us know what gifts we are getting and that there is a shipping cost of CAN$25 for each ring to arrive, also that there is tax cost on vacation packages which was not mentioned to us over the phone or on the website ****. My fianc got frustrated with the misleading information provided over the phone and on the website to which the sales person got angry and said that they never provide false information to their customers.

He went on for an hour about how bad other cookware products from other brands are and how great their Table Charm products are and showed us how the food didn't need water or oil to make healthy foods which could potentially save or prolong our lives as well as the great 50-year warranty. I point out to the salesperson that the pots didn't have the Table Charm brand on it and what was the reason. He then revealed that it's because they are not the ones making it. They are only distributors. However, when my fianc showed him that there is a different logo on the cookware which says Royal Prestige, he said, "Oh yeah, Royal Prestige is the manufacturer".

For some reason, he was reluctant to say that from the beginning that the cookware is not from Table Charm and it's actually from Royal Prestige. At that point, the presentation was over and we were glad that we didn't sign up for any of the expensive offers. We were glad that we didn't especially after we have learned about other consumers' experience with these shown on various websites including ****. A piece of advice when it sounds too good to be true, it must not be!

I met them at a bridal fair. We were asked to come give our opinions on some cookware and in exchange we would get a free hotel stay. We went and were told how bad the pots we were using for our health and they cooked food for us and let us taste it. They showed us how wonderful theses pots were and they would last us a lifetime and become heirlooms. We would never need another pot in our lifetime. We were told they do not stain. Upon receiving the thousand dollar pots I washed them in water and vinegar as I was told too.

We used one pot to boil water to make tea and the tea stained the pot. Then after washing them the first time, all of them became discolored and stained. These are not the pots that were demonstrated to us. They are poor quality and worse than junk at Walmart. I was shown pots and ordered what I saw and did not get the quality of pots that were shown to us. Now we are out of $1,300 plus they told us we could pay so much a month for them, but they never told us it was at 25% interest. The salesman told us it was 10% interest.

So I called the number to complain about the pots and demand a refund. They said I could only cancel 72 hours after I signed to buy the pots. The pots did not even come for another month. I told them the pots I am using are not the pots I ordered so then they told me I bought someone's brand pots.The saleslady told me to call Chestworth to return my pots. No such place exists. Like all the other brides-to-be, I got scammed and ripped off.

I attended the West Palm Beach Homeshow in October 2010. After listening to the dog and pony show, I thought this may be a good product. Another participant asked the presenter where the product was made and was told somewhere in Italy. I thought the price was high but thought I would try it. While applying for an in-house financing plan, I again asked 'Dewayne' where the products are made. He again stated 'somewhere in Italy' and they are 'shipped from Wisconsin'. I have a standard practice to not knowingly purchase things, especially high-priced things from China.

Well, I received the merchandise and each box is marked with 'made in China' or 'made in India'. I am furious. As a nurse and consumer, I know the dangers of unscrupulous manufacturers who use cheaper ingredients/alloys. Out of courtesy, I first emailed the man who sold me this stuff in the last week of October and have had no response. Yes, I checked my spam mail as well. Also, since I did an in-house finance agreement, they have all my other contact information.

Today is Sunday and there is no one there. Many of the customer service numbers I received with the product are not working numbers. I really had to seek and find a good number. Their website is also down today. I would appreciate any feedback and assistance. I will keep trying their customer service tomorrow. I want to return the product after two weeks.

Please accept my apologies if the person reading this is of Chinese-descent, however, the laws of the US are the laws of the US. Thank you.

This is a ripoff! The pots cook good for me but the free vacation was not true at all. They told us that we had to mail in the coupon within 90 days before we wanted to go. I mailed it in and it came back saying that it couldn't be sent! Now the finance company is sending me the bill on the first of the month and at the end of the month! I called them to ask about the bill and they made me feel like I didn't pay my bill on time. When I asked to talk to the manager, it sounded like he was on a cell phone.

Whilst cooking my family's Sunday roast, I heated the oil in the roasting tin as I do every week, when I turned the potatoes. The enamel had come off and on the potatoes, not one was untouched with the enamel. I felt they were unsafe to eat so I had to throw them away. Unfortunately, our Sunday roast was ruined. I have always used Prestige and have never had any problems with your products, which is probably why I was very shocked that this happened.

I was promised information about possible vacation opportunities just for showing up at this silly sales pitch (that took 2 and a half hours) and was refused the information when we had to leave and couldn't wait another hour to sit and talk to the guy. I was also promised two entries for a free Harley Davidson, again, just for showing up and listening. I was done in an insulting way and should be charged for false advertising. We sat and participated for over 2 hours and were fed approximately 6 bites of chicken (for the both of us to share) and a small service of some paper-thin carrots. We had to eat it with our fingers.

I have had a wonderful experience with this company. I had a valve break on a few pots that I had for 23 years last month. They said they couldn't replace them since the style had changed, but if I send the whole set back they would give me new ones and they did. They stand behind their products and they work as they say they do!

Same as these stories. We did not know of any "allowed cancel times". We have been paying for this product for 3+ years now. $3300 is a lot of money. We have $1000 left to pay, 24% interest. They call often for money. Granted they have lowered the payment to ease the stress. In the end we did not get what we thought we got. We did not take the vacation. Our stories are just like the ones in the link - http://www.consumeraffairs.com/news04/2005/royal_prestige.html. $3300? Half of that amount would get us three times the amount of product at sears. And it would have worked just as well.

I'll try to make this as brief as possible but I feel that it's necessary to share my story with other potential consumers of this company. My fianc and I received a phone call a month after attending a bridal show in Springfield, MO. We were told we received $600 worth of his/her wedding bands for free, a $1,000 grocery card, a 3-day, 2-night stay at an all inclusive Windham Resort in either the Bahamas, Mexico or the Dominican Republic and the chance to be entered into a drawing for a Harley Davidson motorcycle.

To claim our prizes, we had to attend a cooking demonstration and presentation of some cookware. Since we had previously attended a Celebrity China demonstration very similar to this a month prior, we thought it wouldn't hurt. Well, luckily it didn't but that's because we were smart. Of course, the sales representatives who, come to think of it, never even introduced themselves during the performance did a great job selling their pitch. Everything they tell you makes you desperately want to own their product.

The main salesman was very interactive, making the audience laughs through his whole performance, thereby captivating the audience and making everyone feel as though they could trust him. Believe me, these people are great at sales pitches! Somehow my fianc and I convinced ourselves that we could make the $42 monthly payments work especially because they offered a student rate. We came home and I decided to call my mom. I told her all the perks of the cookware that were demonstrated before revealing to her how much we had agreed to pay.

The original price was $2,099 for the 13-piece large cookware set. After we had agreed to the transaction and had started signing papers, the salesman added that there were over $350 in taxes and shipping fees. Of course, they also failed to mention the $375 deposit that was due immediately. Even though they offered to postdate the check one month, it was still something they failed to mention through the entire presentation. I hesitated but then agreed to charge it to my credit card which is my mistake! My mom told me that I should have done more research on the company before making such a huge investment.

So, while talking to her, I Googled Royal Prestige. The second topic list under that heading was royal prestige cookware scam'. I felt sick! After reading lists and lists of horror stories, I decided I needed to make a run for it. The paperwork does say that you have three days to cancel your transaction but I wasn't so sure this would be taken care of effectively over the phone. Since another presentation was taking place after ours, I talked to my fianc into going back to the hotel with me. We waited in the lobby to speak with the salesman. Before the next presentation was over, the assistant stepped out to open the door. He spotted us and asked what was going on.

I explained that I had changed my mind and wanted to back out of the contract. I explained my mom's warning and the fact that I had found such terrible warnings from previous customers online. Just take a look for yourself and you'll find exactly what I'm talking about. I made the special trip back so that I could get all of the paperwork we had signed, including documents that had my credit card information and my fianc's and my social security number which, by the way, they shouldn't have needed anyway.

The assistant asked if we brought back the folder we had been given. I said no, but I had my receipt. He said that he couldn't take care of anything unless I had the folder. So, my fianc drove back home to get it. Luckily, we just lived up the road but the salesman took complete advantage of the few minutes that my fianc was gone. He sat down at the table where I was sitting and said, "So, you realize now that I can call you a pink hippo and him a blue elephant and write it all over the internet and people will believe it?" I was taken aback at first so I laughed a little and he said, "Because obviously you believe everything you see on the internet so other people will probably do the same." I tried to explain that you just can't trust something like this when they don't have a store you can physically walk in to if you have problems.

He proceeded to make arguments about how I had faith in the product before so I shouldn't have any reason to change my mind just because of the internet. I felt very uncomfortable! Before my fianc had time to make it back, the salesman had one of the forms in his hand and he said "You know I can't do anything with this one until he gets back with the folder, anyway, so I'll just get rid of it." I immediately asked, "Can I throw it away then?" He said, "Oh, I've got it." I persisted asking if it contained my credit card information. As it turned out, it did! He was hiding it under the folded part of the form. He stumbled around with his words and then said "Oh, that's right I completely forgot." Fortunately, he agreed to give it to me!

When my fianc returned, we took our so-called gifts from the folder and handed the folder to the salesman. It turns out all he needed were the folder which did not contain any information of value whatsoever! I had been sitting there with the other forms in front of me the whole time. He was just stalling, hoping that it would take us too long to get home to get the folder or that he could talk me out of it with my fianc gone. Needless to say, we got out of there quickly. But now I think we should have done more to warn the other couples sitting through the session. That's why I've decided to post on here.

This company is a joke. If there weren't really any problems with these products, it would be nearly impossible to find complaints online. But when the word scam is so highly associated with the reputation of this company, you know it's a bad deal! My advice to other couples is to research the companies online before attending anything like this. If your first instinct is that it's too good to be true, it probably is! Even the free gifts you supposedly qualify for include outrageous fees and service charges. Save yourself the time and effort and go enjoy a movie instead.

Sometime at the end of April/early June 2010, I kept receiving phone messages left on my phone from someone. They wouldn't say what the message pertained to, only that I should call them back. After about 15 calls from these people, I finally called back. When I did, I spoke with a very nice lady who told me that I had won these trips. But I had to show up for this cooking presentation which would take about 30-45 minutes to listen to and sample some food that was cooked. I told my husband about it and he was like, "Okay we can go." We went and saw the presentation that was phenomenal! We really liked what we saw and were willing to purchase the pots and pans. But we wanted to talk about it and decide later. We were then told that we could have the stuff, but we had to sign up that day, that if we walked away, we couldn't come back and get them.

We decided to go ahead and get it. Once they finally came to the house, I made some dinner in the pots and pans, and guess what happened? Everything stuck to the stupid stuff, even though they were cooked on a med-low setting as instructed! I was livid! Not to mention, the customer service person that is dealing with my account is a **. He had a nasty attitude and spoke very harshly to me. He told me after asking for another representative to speak to, that I would have to talk to him, and if I didn't want to talk to him, to pay my bill on time. That angered me because he didn't know my situation and wasn't willing to hear it until I cussed him out and hung up on him. Later that day, a nicer lady called and spoke to me and apologized for his actions.

I don't like the cookware because it ruins food which in the long run is less cost effective to have, because I've only used the product maybe 3 times since I've had it. I offered to send it back, but they told me that I cannot because I signed a contract. Isn't there something someone can do about this company getting over on people? I just should've gone to Belk's or Macy's and got some pots and pans, and for a lot cheaper too!

On exactly 8/18/10, my mother had 2 sales representatives from Royal Prestige come to our home to do a product demonstration for a juice extractor. I was present more or less during the time of the presentation. The sales representatives told my mother that she would be healthier by using the extractor. She was told she would be encouraged to eat healthier and promote a healthier lifestyle among the home. Well, tell me who's not going to want to promote a healthier lifestyle after they buy a $1500 juice extractor.

When I learned of the price, I signaled no to my mother. But she went ahead and signed off anyway. I understand that she wants nice things inside her home. But just two weeks later, I convinced her to put that money to good use, to use those $1500 to buy something nice for herself. Not to squander it on something as useless as a juice extractor. She said okay, and today 8/30/10, she called the company and they told her she couldn't return it because she was told that she had 3 days from when she signed the contract. She got frustrated and asked to speak to a manager. I asked her to let me take over the phone call and spoke to the manager, further explaining to him that there has to be some sort of loophole, something that lets a customer return the product after the said 3 days. I told him, "There has to be a way! How can a customer know if he or she is going to be satisfied with a product when they haven't even received the product?" This is ridiculous. My mother can't afford to pay this off. Please help

Exact address is unknown. We purchased these (or agreed to purchase these) at a bridal show in Nashville, Tn. When we received the pans, they did not work as described. We even had a chef come over and try to use the pans and they didn't work and everything stuck to them and left a bad taste to the food. We called the company and they said it was user error and told us to wash them in vinegar. We did this with the same result. Then, when we asked about returning them, the representative asked if we bought a car, do you think they would let us return it?

If the car was a lemon, yes, we could return it. There was a gross misrepresentation of this product and we cannot get anyone to return our calls. If the pans worked we wouldn't mind keeping them and paying for them. The cost is not the concern; the fact that we are paying for an item we cannot use is. Thank you for looking into this matter and we hope to hear from you soon. Negative report to our credit if we don't pay. Possible illness from whatever causes the food to taste metallic.

I was told the juice extractor price was $1,200. I have been paying $400.00 per month. But now that I thought I had paid, the lady said I still owe $700.00 more, that is, for shipping and handling. In addition to the $1,200, I was told the product was easy to use--that is not true.

I bought a set of Royal Prestige pans and sat through a sales presentation with my wife and honestly, how do you go to these things not expecting to be asked to buy. We are quite happy with our cookware and china. We have had a few issues but they are generally resolved in a reasonably timely manner. What irks me is how stupid you people make yourselves sound. If you don't read the contract then you deserve what you get. If the contract is in Spanish, tell the salesman to get an English one or get another customer. If you can't afford it, don't buy it. And if you are too stupid to use it, don't buy it, as simple as that. Don't whine because you failed to protect yourself or someone told you Teflon were evil good god.

If you really cared, you would have researched it. I love my royal prestige and yes, I paid a lot of money for it. And I am not ashamed to say, I did. The product is great and the people have always been polite to me when I have had an issue. I didn't always get my way but I was always treated with respect. I know there are bad salesmen out there but unless they physically twisted your arm, anything you sign is your own fault.

As a single person and 36 years ago, I invested in a set of Royal Prestige Cookware, kitchen knife sets, and kitchen cooking utensils. After 35 years of marriage, each piece to these sets are still in my kitchen and being used on a daily basis. As it has turned out, these sets have proved to be the best household investments of my lifetime as I've not had to make such purchases again as my parents and friends have. I've cooked for my growing family of four children, for friends and family and the cookware looks as good as new!

After having owned the set for some seventeen years, of the fault of none other than my own, I completely ruined my two quart sauce pan. Because of the lifetime warranty, I called the company to see about replacement and never was there hesitation of such. I had terrific customer service in the procedure to replace the pan and lid. And just recently, many years later, I scorched the one quart pan, again I called the company and got the same excellent customer service. The company has remained true to their warranty after 35 years of my purchase, I've been more than pleased with the fine products, never having to shop again for cookware, knives, or utensils. I love my Royal Prestige cookware!

We bought $1600 worth of dishes and pots and pans. The glasses broke, the dishes broke, and there is horrible discoloration of the pots and pans. To make matters worse, the handles have begun to detach themselves despite our efforts to keep them tight. We've been harassed continuously by the payment center even though my husband paid half the bill in one shot. Overall, Royal Prestige cookware gets possibly 1 out of 10 stars.

I was told that the pots were top of the line. I was framed and scammed into buying theism pots for $1200.00. The pots are disgusting when you cook they hangs color not only that everything sticks to it. I was also advice by the sales representative Hat I could use them on the oven as well and when I used it the silicone on the handle exploded. I have tried to return the product but they refuse to take it back. Instead they told me that I don't know how to cook. Everything sticks to the pan, changes color; the silicone doesn't handle the heat.

I was told that the pots were top of the line. I was framed and scammed into buying theism pots for $1200.00. The pots are disgusting when you cook they hangs color not only that everything sticks to it. I was also advice by the sales representative Hat I could use them on the oven as well and when I used it the silicone on the handle exploded. I have tried to return the product but they refuse to take it back. Instead they told me that I don't know how to cook. Everything sticks to the pan, changes color; the silicone doesn't handle the heat.

I purchased a set of pans in March 2009. We had an in-home presentation where we were told that the non-stick and metal in other pans could lead to cancer and other health risks.They told us these pans would prevent this. My daughter and I both bought a set for $1600. The main reason for buying these was the health issues. We have young children in the family and wanted to make sure they were eating healthy. We were told these pans would not need oil to cook with and that food would not stick, this is not true.

I was given 24 months to pay without interest. If it were not for the free interest, I definitely would have had to pass on this purchase at this time, even though at the time I really wanted them. I have been trying to get the pay off from the company. Every time I speak to them, I get the same answer. They want me to pay the balance and the interest. I have explained to them at least eight different times, I do not owe any interest. It says nowhere on the contract that I must send interest before the contract agreement which is March 2011.

My advice to anyone looking to buy from this company: don't do it. The product is not what they say it is, also this product is way overpriced, not to mention the headaches of trying to deal with the finance issues.

My fiance and I got a call saying we won a 3-night stay at a hotel and all we had to do to claim our prize is come listen to a presentation. They would not tell me what the presentation was about, but for the sake of getting the prize, we went. First off, the guy that did the presentation had driven 18 hours to be there that night and I don't think a company should make its employees drive that long to do a presentation. He told us that the pots we use has a spray on nonstick coating that can poison us so of course me being overly paranoid about stuff like that is gonna not want to use them. Second, he said that the only way to get this product is to go to a party. We cannot call and order and if I didn't want the product, it was up to me, but I'm walking away from a great deal. So I felt pressured right there to buy it. Anyways, the pots are not supposed to stick.

So we set up a payment plan and he says we should get our product within 3 days and all our account information within 3 days. And our first payment would not be due till next month. Two and a half weeks go by and we still have not gotten anything. So finally, I call the company and they said I should get it within a week. So I finally get it and can't wait to use it and all the damn things stick and burn. So I tried having my roommates who are professional cooks use them and they still burn and stick to everything. And I have read the directions and did everything the guy told me to do. Second, when they come out of the dishwasher they have a white film that just won't come off. Third, the utensils I got with them, all the handles are cracked and melted in my dishwasher. And the mixing bowls all have brown rust on them which stainless steal shouldn't rust.

Fourth of all, 2 months go by and I haven't received my paper work for my account information so I can pay my bill so I kept calling them within the 2 months and the company never answered the phone within the business hours. So I sent them an email, got no reply to that either. Finally, I noticed a charge from them on my credit card that I put a down payment on. So I didn't worry about it and figured they are just going to take my monthly payments off my credit card.. Then two weeks later, my sister gets a call from them and they tell her I'm delinquent with my account and I had to pay all this money, which was so embarrassing. So I called them and the stupid lady who answered the phone kept asking how to spell my name like 15 times. Now I know that spelling can be hard, but Diane is not a hard name to spell. It took her 20 minutes to find me in the system, which was running up my minutes on my cell phone. Then after she finally found me in the system, she told me the person who called me is not in and can they call me back. And I'm like, "**?

Look, I should be at work right now but I'm staying home to talk to you now. I want to know why my account is in a delinquent status when you just charged my credit card." So the lady basically ended up hanging up on me saying she couldn't help me that she was just a customer service person and that I had to talk to the person who sold me the product. So after 2 days of trying to call him, I got a hold of him and he told me that I had to pay all this money in late fees, which I told him, "It is not my fault if you guys would just send me a bill or answer the phone during business hours or send me my paper work on my account, I would pay."

Basically, it still hasn't been fixed after talking to him and him telling me, "I'm sorry the charge that was made to your account was not applied to your account, yet I will apply it now." Well, then what was it applied to then? And where did that money that was charged to my credit card go if it wasn't used to pay for my account? Also, I told him about my products being melted and cracked and he told me he would set up a call for the company to exchange my product the next day, which I'm still waiting on 2 weeks later. And I'm still waiting for my payment that was charged to my credit card to be applied to my account as well.

So after all that time spent away from work and spent talking on my cell phone during the day, nothing has been resolved and I'm left with a crappy product that just burns my dinner. Bottom line, I walked into a situation not knowing anything about the company and had to buy right then and there or lose the product and I jumped at the chance to buy it, which should have been a huge clue to me to not buy it. I should have listened to my gut instincts about this. Now I'm out $2500. Lesson learned: Never buy anything from a company without researching them first and researching the product.. And if you have to buy it right then and there or lose the product, it's a scam. Bottom line, don't waste your money cause you will regret it later.

I bought a set of 10 pots on he 5/9/2008 in janurday 2010 one of the tops broke then an other as this is the preassure vaule or whistle on the lid and one of the lids does two pots i have three pots that are no use . I spent all this time ringing the company and also spoke to personaly to angela f my answer each time was yes no problem i get you them tomorrow .To day 11 june when my wife rang and spoke to angela fortuna it turned into a shouting match as angela f did not want to liston to my wife she will get me he parts but she has had problems in her house she also told my wife she is ingorant this is no way to speak to someone who payed 65000peso and has been waiting 5 mths with out 3 pots .WE get the parts today but to me his is really bad service and has put me off buying any other things from you and i will also tell my friends here what he service is like.

We bought the pots and pans, and we are not fully satisfied with the product, but we paid for them and kept them. I would just like to know how to get some handles, for the skillets, the big stew pots, and the steam relief valves. I would like to see if the 50 year warranty is any good or if the Royal Prestige group will back out on that deal also?

In November 2007, I was given a demonstration in my leasing office of the pots and pans from Royal Prestige by one of my residents. The entire demonstration was given in English, but he only had contracts written in Spanish. He made claims that the cookware could greatly reduce the fats my family would ingest per meal, which could also reduce the possibility of acquiring other serious health issues later in life. He continued to fill in all the blanks on the credit application and order form, based on the personal information I provided. He briefly told me what I would be signing, as well as inform me about the 3-day cancellation policy.

Since I was looking to embark on a much healthier cooking lifestyle, I had no intentions of returning the products once received. So I wrote Mr. Juber a check for $199 to cover the downpayment. We made arrangements to have the products delivered to the leasing office, especially since Mr. Juber was a resident of the community I was employed.

A week later, my employment with that community ended, and I was forced to move from Houston to Beaumont, TX (1 1/2 hours east of Houston). Once the products came in, Mr. Juber called me so we could make arrangements for me to drive back and retrieve the pots and pans. I left the ball in his court and encouraged him to let me know when would be best for him. After numerous unsuccessful calls to schedule a meeting, I decided that it was not meant for me to receive the products and assumed Mr. Juber would cancel the order.

In January 2008, I returned to Houston with a new job and new home for my family and a great amount of hope for a new beginning. In March, I received a call for a collector of Royal Prestige informing me that I was in collections and I needed to make a payment immediately. I explained to them that I never received the products and questioned why I would pay for something I never received. They informed me that I signed a contract and I was legally bound by such. They also confirmed that I did not receive my order, but they were willing to resend it to me if I paid 2 months in advance at that moment. Needless to say, I was in shock by their lack of ethics.

I told them I would not pay for it, and I no longer wanted it. It was not until 2 years later, when I came across a debt of $1600 on my credit report from Royal Prestige. I have called them numerous times to explain to them that I never received the products and should not have these erroneous charges. All anyone can tell me is that I signed a contract and I should have cancelled within the 3-day grace period. I was given contact information to supervisors and my distributor here in Houston.

I have made attempts to contact Mr. Jorge, but my calls have gone unreturned. The ladies who answered his office lines only speak Spanish, and my Spanish is very limited. I requested copies of the contract and credit application I signed. Thankfully, Jesus ** is the only person who genuinely seems to want to resolve this matter.

I am making efforts to clear up my credit report. This charge of $1600 is not something I am willing to pay, since I will literally be giving out money for no apparent reason. I am a single mother, making arrangements to continue my education this fall. With this, I hope to provide a better life for my 2 children.

We were offered free vacations in return to attending a seminar. In the end, there's no free vacation and we're pressured into buying expensive dishes that don't work the way they are supposed to. We are young couple just getting married and blew $1800 on dishes. We were unhappy with them and couldn't return them. We paid them off, but we get depressed when we think of them.

On Sunday February 20, 2010, my family and I went to Royal Prestige presentation invited by Sandra. The presentation was great. I fall in love with one of the set that they were showing there. The cost was $2,002.29 for 8 items, but because I was willing to pay the full amount, she gave me a good deal, everything for $1,750.00 and I ended to pay only $1,700.00. The next day on (2/24/10), I had a conversation with my husband regarding the products, in which he advised me not to buy the product because they were expense. I read the sale orders and I find out that I can cancel the order within three (3) days without any penalty.

On 2/24/10, I called the representative (Sandra) that sold me the product and she didn't answer and I left a message and she called me back later. I told her my decision to cancel the order and she said I should wait for the order and see if I like it or not. I continue calling her. However when she called me back, the three days that I had to return the product without any penalty was gone. I called the company directly and they said that I can't return the product because those products are not returnable and the limited time was over. I got another number from the internet I called; it was the Hy Cite Warranty Company. I told the Customer Services person my issue and she told me nothing that she can do. They are a warranty company only, if I want my money back, I have to call the representative within the three days. I told her I did without any luck.

I called Sandra again, I left several messages that I don't want to receive the product and I would like her to cancel the order. Suddenly, at beginning of March 2010, I received the product. Even though I don't want, I got it. I tried to use the electric pot and it didn't work for me. I continue calling Sandra and I still don't have any answer. Now, I don't know what to do with the product. I don't want it. I would like to get my money back. I called within the time that the company provided to customer. I need your help in this matter. I did everything that I could to resolve this problem, but nobody seems to help me. The time is running fast, now is almost May and I still have the product. I want to return it as soon as possible. I am dissatisfied with the customer service that I received from the company and representative.

We got a phone call from the presenter saying we had won 1000 gift certificates but we needed to attend a 90-minute seminar. We went to it just to see what it was all about. We come to find out they were selling pots and pans, trying to get us to buy their product with, that we would get a great deal on either china or a knife set. We didn't want to buy them. As we walked towards the door at the end of the seminar ,one of the sales ladies stepped in front of us with the order form and wouldn't stop pressuring us into buying it. Like young engaged people we fell for it and gave in.

The very next day, I tried to call and cancel the order which is says right on the contract you have 3 days to cancel. It had only been one day and they would not cancel my order! I also sent in a printed legal letter saying I did not wish to purchase these pots and pans. They ignored all my efforts to stop them from sending them and a week later they arrived in the mail.

I was so angry. Now 2500 dollars later, they are finally paid off and are reporting that I have not made a payment in 2 months! This company is a complete scam. Not to mention the pans are not great quality at all and the knife set is already dull after 2 yrs which is supposed to have a life time warranty but yet they are refusing to replace any of the pots and pans that are ruined or the knife set.

I had receive a call saying that I won a free cruise (from a raffle at a bridal registry). I would have to sit through a 90 minute presentation to get the free trip. The presenter made claims about Teflon could be hazardous to my health (since its fumes could kill a bird). Other products could cause health problems. The reason why the cookware was expensive, he explained, was because the metals they use were high end and no other company's cookware had those metals. All the metals are necessary to work properly.

My fiance and I could afford it, with his income alone, but with my credit. We decided to co-sign for the cookware. It end up that by the time I had received the cookware. My fiance and I had broken the engagement off! I called the company and they gave me the run around, then they had me call a lady who was head of the finance dept and I left a message, because she wasn't in the office. She talked about the contract like my issue was no reason to cancel the policy. She said, "Someone in the house always has to cook no matter who is there."

When I signed the contract, the presenter didn't even turn the sales order around (which is where that statement of "You may cancel this transaction within 3 business days from the above date." He gave me the line of credit papers to read through while he hurriedly dated the papers.

Since my fiance and I are not together, I have to pay for the cookware myself. Being a full-time college students and a single mother, this has really set me behind many months. The customer serive I recieved was awful and I wish I would have said no thanks to the call! The cookware cooks like my cookware I had before, which only cost about $100. I know how to cook, and there is no difference in the way my food cooks.

Since I received my pots, I have been using them. It seems that if you do not go by the book, you will not get the results. It is true that the rice is done in ten minutes. I have been cooking since I am 9 and I am 54 now. Old school people do things the way they should and follow instructions. I have no complaints with the pots or the filter. Now, these posts are worth a lot more than when I got them, if it sticks it is because you do not know how to cook and you are used to your old fashion pots. So ladies, it is not the pots that do not work, it is the individual who does not know or does not have the patience to use them the way they are supposed to be used. So take a little time with your pots and actually learn how it is done. Hope you all get it right.

I was very upset, due to pots that do not work, as they say they do. They promised prices, and when I ordered additional items, they never came through. I was advised by the supervisor that they are too expensive to give away. This is false advertisement. I believe the info is given to the customer, just to sell the product. These people are just robbing consumers. I am stuck paying Hy Cite almost $2,000 for something that I do not use.

I am a 68-year-old disabled woman and was visited by Zoribel ** regarding a pot from Royal Prestige. I was alone and confused about what she was selling, and eventually, she convinced me to purchase a pot. The very next day, I called her and told her that I did not want the pot and could not afford that and that I wanted to cancel. I put a stop payment on the check that I gave her, and she said I could not cancel and that it was too late and I had to pay for it or my credit would be ruined.

I read the documents, and it said that she had 4 days to cancel and yet she had cancelled within 24 hours. And they are harassing her and making her ill. (Last statement by daughter)

My husband and I bought a starter set about a year before we got married and then I purchased more after we got married. The cookware does exactly what they say. Even my guests who have come to dinner at my house have noticed that the food (especially vegetables) tastes better. It is a great product and I love it. If you can not afford it, don't buy it.

Plain and simple, if you can't afford the $2800 pots then do not buy them. We went to this Royal Prestige Bridal show. We sat for about 45 minutes and listened to a hilarious man from Tennessee talk and these pots. My fiance and I had a blast surprisingly. There was no pressure to buy their product at all. He was a great salesman and has us very convinced with his product; nonetheless, we knew we couldn't afford $2800 pots. They do finance where you only have to pay #30 a month at 1.5% interest but guess what people! Do the math, at that interest rate you wouldn't even be paying the interest a month! The amazing thing is, however, you do not have to purchase the product.

Well, I have been reading all the complaints about the Royal Prestige products and not one of them says anything about the poor cooking quality! I mean really, the only reason anything is sticking is because they have it on way too high of heat and don't understand how to use them! I have a 10-piece set of my own! I was called to see a presentation close to where I live. Me and my fiance went and the presentation was only an hour. The guy was very nice, hilarious and completely understanding! No pressure whatsoever!

I fell in love with the product because I 100% agree with what kind of cookware they are. They are a medium to low heat type of cookware! And oh my, the way it is true what they say about Teflon products and what it does to people. Just because the customer service might have a few bad eggs doesn't mean that the product is bad. I think most would agree that 90% of all customer services aren't all that great to deal with.

My fiance and I received a phone call stating that we had won a $1000.00 gift card for free groceries and a 3-day, 2-night stay at any hotel of our choice if we attended a food presentation put on by Royal Prestige. We drove over three hours to the hotel and sat through the 90-minute presentation. It did not seem like a bad presentation and it seemed legit. We were told that we did not have to buy anything but if we did, we would get a free 5-day, 4-night cruise to the Caribbean. We ended up buying 1 pot that was only supposed to be $600.00. It came in the mail a month later and it was the wrong one. I called and spoke to their customer service representative and they said that I had to keep it since I signed the contract for it. I called the sales representative. It's been 6 months and I still haven't gotten a phone call back from her.

My fiance didn't want to waste our money so we used the pot following the directions from the recipe book and not only did our lid break but the bottom is now warped. I called to get a new one since the warranty supposedly covered any damage and I was told that I would have to pay for shipping and handling on the lid to return it and to get a new one back. I was told that it was my fault that the pot was warped and that it could not be exchanged. They also threatened to report me to a collection agency because I was two days late when they received my payment. I have tried to get out of this because I do not need this hassle from this company but I am told that there is nothing I can do now.

I purchased "Royal Prestige" pots, which I thought were going to be wonderful but as it turns out, they were not. They called me and told I was going because I was in the final rounds to be in a raffle to win a truck. When I got there, they made a whole presentation about the pots, they made it look like they were the best pots ever. They convinced me and I purchased a set. But when I received them and tried them, it was something else. I also received a water filter as a bonus but to my surprise the tap water tasted better than the filter water. I called the company to cancel, I was told that I had to cancel during a three day period like my contract said but reviewing the contract, it does not say that. Not to mention they gave me a Spanish contract because they didn't have any English ones.

I received a call in November of 2008 that I had won all of these wonderful prizes. They had gotten my name from a bridal show that I had attended (ladies, be careful about the information that you give out at those events). All we had to do was come and listen to them speak about some products. So, of course, my husband and I went in thinking that we were just going to listen for the heck of it and just get out free stuff.

Well, after about two hours of listening to their pressuring scare tactics, we were suckered into buying $2,800 worth of their products. At the time, we thought that we could afford the monthly payments and figured that we could get it paid off quickly. Well, they forgot to mention that the interest rate is 24%! So we have officially been paying on these for a year now, paying $100 a month, and really only end up paying $50 towards the principle balance because $48 goes to interest!

I am so outraged by this company that I tried calling to speak to them about lowering the interest and they refused. When I had mentioned that my Discover and my Visa card are more willing to work with me in lowering my interest, they didn't even care. These people are so heartless in what they do--it is sickening. Especially with the way this economy is going, they are not willing to work with people at all!

My advise to those that are engaged, expect this type of phone call. Do not even bother with it because the "free" stuff is not so free. Nothing is free. It was a waste of my life and money and now, I can never get that back. I wish that someone would shut this place down for the ** that they put vulnerable people through.

I attended a presentation with Royal Prestige Bridal just this past Friday, and it went very well. I read all these complaints about the seller and what not, and it made me curious if I should attend or not. I decided to attend and to my surprise, the guy was very nice. He didn't force anyone to buy anything. We also told him we weren't going to buy anything, and he was like "That's fine," so it was well worth going. We still got our trip as well.

If anyone is wondering if or if not to go, you should just go. There is no one forcing you to buy anything, and the seller is pretty nice and his stories/jokes are pretty funny too.

After attending a bridal show in Knoxville, TN, my fianc and I attended a sales pitch for Royal Prestige in a local hotel. After being pressured for over 2 hours, we were promised 4 free vacations, 1.75% interest, and a bunch of free items for purchasing a 10-piece cookware set. We were told the only thing we were paying for is the 10-piece cookware set; everything else was free (to the tune of $3346.76). The flatware is wrapped and the plating is breaking off causing rust; everything sticks to the "oil-less, water-less, non-stick" cookware, and half of the dinnerware was broken upon receiving. We were promised 1.75% interest, we are paying 21%. We were pressured into buying and bribed with 4 different vacations and cannot get any customer service to help, record calls, or even return calls. I have a minimum monthly payment of $127 for junk. I followed every instruction to the "T". I don't feel it is safe to eat off of silverware that is rusty or pay 3 grand for junk and not get any customer service other than "we'll send you a new one, but you must pay for the shipping".

I purchased two pots that came to a cost of almost a $1000.00 and a free trip. I received my pots used them as instructed and was very disappointed. They did not hold up as the rep told us they would. Food sticks to pots. Volts broke off and not easy to clean. I called was told that I could rec a new set but must pay shipping cost I agreed. Came to lot of back and forth. None of my notes of my calls being logged. So every time I called I had to go into a new order. Anyhow I never rec'd any replacements for my damage pots.

I stop paying for my product because it was damage and I should have been able to return or replace. Now they want to take me to court and make me pay all this money. I even called and told them I would pay off my account of $629.74. I was willing to take the lost just to be done with this company and out of this contract. I was told it's too late because my acct has been charge off for missing 3 payments. Cost is now up to over $900 dollars plus court cost and lawyer fees. Im very up set. How and why do they think you should pay for broken product and poor customer service. I also tried to use the free trip that was given to me for purchasing the pots. Well guess what that trip is not free. I think a class action law suite should be brought against this company.

they pressured me into buying a great product and it was junk. they lost my order and i tried cancelling it and they said its been over 3 days and i hadent even recived it in 3 weeks later i did and used it once and everything sticks and then it pits really bad

We purchased Royal Prestige 8 pice pot set and 3pice pans set and a 30qt pot in 12/06 for $2265. as "gifts" i reviced a 6 pice utencils set. the problem is that the vulps of 3 pots and the handle of 2 spoons have broken.. I have tried to contact the person that sold us the set for the past seven months and to this day i have not recive a call back from him...now I have tried to make sevral appoinments with diffrent sales rep. that I have seen in County fair and in stores or swap meets. and they all stud me up assoon as they find out that I needed to repleace some products..this past weekend i had an appoiment with a rep that i found in a indoor market place.

Ofcourse i did told her that I needed to replace pices..I just told her I was very intrested in having a in home presentation, which she said that she was available this wekend. We set the time and date..She called that afternoon to let me know that she was very happy that I had inreset in the product and she told me that if i had friens or relatives in my presentation she was going to give me "free gifts".. the next day she called to conferm the appoiment and address directions.yesterday was our appoiment date... I had gone to the store about an hour before the app. when she called againg this time she spoke to my husband cuase i was not home.. she told him that she was going to arrive in 20 minutes couse she wanted to talk to us before my "guess arrived"...

The proble is that my husband told her that he was happy someone finally was going to come over to take care of our broken pices...Guess what happen??? YES SHE NEVER ARRIVED and is not returning my calls...I was soo upset that this moring I called the company's cust. serv. and she told me that I had to go through an Indepented sales rep. in order to replace my vulps and spoons. I told her I have tried with about 4 or 5 diffrent ones and no luck. She respond "well keep on trying till u find one out there..we have thousands of them" HELP PLEASE WHAT SHOULD I DO?????

i used my pans everyday and i had to buy a 300 dollar set and have been trying to get my pans back but have been very stressed about it since then. i even want to take royal prestige to court

about the knives, I had to returned them as soon as I got them because they got corroded, a representative replaced them and inmediatelly after that they loose edge. About the pans. all the valves are broken, and when I try to change them.. a representative asked me to send them back and that I NEEDED TO PAY the shipping. I really hope to join the complaining people according to get some solution cause I spent about $5000

My husband is in the Army in a base from Kentucky. I am only with my 2 boys. Yesterday I called D L Recovery Corp. to try to make payments. I speaked to Ms. N. She treated me very badly and told me that I have to pay $ 2,176.00 in that moment if no, they come to impede all the things that i have in my house, She dis treat me very bad and I just wanted to fix this problem. I want to know if it is legal what she said and treat me like that. Please, I need someone help me. The cost of pots were $1,800.00. I think this is to much money for 6 pots. Thank you very much.

My father is 86 years old and lives alone even though he is early stage of dementia but still incredibly independent refusing to leave his home. He purchased a 7 piece set from a door-to-door salesman who spoke spanish like my dad. The total bill came to $1916.00. He doesn't even cook but eats lunch everyday at the senior center and dinner is usually out or with one of his children. They agreed to finance but when he realized the interest rate they charge was super inflated he borrowed to pay them off. Evidently they claim he still owes them $315. I am now involved because he has had a stroke and is hospitalized and can no longer speak for himself. I pretty much scolded them for preying on an old man who doesn't even cook and pressuring him into buying this and they retorted that 'no one put a gun to his head'. I will certainly not give them the $315 and am stuck with this outrageously priced 7 piece set that consists of 3 pots a frying pan and 3 lids. This is our experience but I am not seeking any legal action, just warning people.

We have also never taken the vacations because instead of being free they would cost us an arm and a leg. We used one gift ceritifcate, to buy a surround sound system, that was billed to our credit card for a christmas gift. The surround sound never arrived, and we never got refunded for the system.

For those of you who've purchased the Royal Prestige waterless cookware and have regrets about the high cost, I just want to tell you that I purchased a set 30+ years ago. I am still using these pot and pans daily and they have held up beautifully. Yes, they are expensive, but in the long run, it is cheaper than replacing an entire set every couple of years. I've never had to replace any handles or other parts. (The only other pans I have bought have been inexpensive non-stick fry pans...when they warp and scratch, I discard and buy a new one - as they only last a few months.)

I get calls from represantatives from royal prestige and i have told them hundreds of times not to call and they continue. I hope you can stop this calls because i will have to put a report on harrassing calls from this people.

The gentleman stated as Jesus came to us to pick up a water distiler to fix it. It has been two years I tried to contact him and I have tried to call the company personally and no one can give me an answer of where my product is. I want my product because it has been too long and I still have nothing it was still under warranty when he took it.

My fiance (now my wife) and I were invited to a special presentation in order to recieve a "free" vacation. We were a little iffy on that, but went anyway. When we did we saw a Royal Prestige presentation, and a very firm sales pitch. Everytime we told the sales person that we would need to think about it he would interrupt us and hound us with more information. We were going to be married in about a month and needed cookware, so because of the scare tactics given during the presentation and the "won't take no for an answer" attitude of the sales man, we purchased, through financing, about $2300 worth of pots and pans, and recieved "free" china. However, when we recieved the first month bill, we were also charged and additional $1000 for the china. Knowing that we probably wouldn't get anywhere with complaints, we decided to go ahead and pay for the product. So far, every meal we have had has been followed with a large amount of scraping food off the bottom of the pans that "won't have food stick".

I recently lost my job and fell behind in payments. I am currently about $200 behind the payments, and am recieving about 10-20 phone calls a day from Hy Cite financing. I am also recieving calls at work, even though I have continuously asked them not to contact me at work. Now, I am getting a salesman, Ted, showing up at my home, and leaving phone messages threatening to have a sheriff show up to serve me on my unpaid bills.

I own the cookware. I Love using it. If you use it right, like the directions and the DVD cooking lessons, then there are no problems. I bought my Royal Prestige cookware at the past California State Fair. I just went to this Year's California State Fair yesterday and added some Speciality pans I didn't see before. I take good care of my cookware and It makes the best tasting meals I have ever made. I'm sorry other people have not had good experiences with the cookware, but it does exactly what I was told it would do. Any browning in the bottom of the pan soaks off in seconds and wipes clean. Bartenders Helper keeps the pans shinny inside. Soap and water keeps the pans shinny outside. This has been a good investment for me, worth the price. Please post my positive appreciation to the Royal Prestige Cookware Company for making a fine Product.

My wife and I purchased a 10 pc. set of Royal Prestige Cookware because we were impressed with the cooking demonstration at the fair. Despite the high prices, they had some great extras added in (not a "free vacation" but more cookware pieces). Our only complaint was a little difficulty receiving our set due to a computer malfunction, but they were more than quick to respond and they also threw in extra pieces for our inconvenience. I had to laugh at some of the negative reviews I read on this post. One complained about using Barkeep ers Friend (found it at Walmart-not expensive and cleans the pots phenomenally). They used it ONCE then stuck it in their closet and are thinking of throwing them away? WOW. I think they have more issues than being mad about paying alot for these pans. Yes, they are expensive. I STILL can't believe I paid this much for cookware. On the flipside, I have been using them everyday, and all the claims about cooking with them have been met. The waterless method of cooking vegetables is so EASY that I have been eating more vegetables that I ever have. Cleaning is NOT difficult, and although I was dismayed to find there are less costly brands of waterless cookware, I don't blame the company for their prices. I paid them and knew what they were beforehand. Incidentally, the salesperson who sold us the pans is still in contact with us via email regarding questions we had. If all the sales people were as scrupulous as our guy, then there probably wouldn't be as many complaints.

FINAL ANALYSIS: They are expensive. If you don't use them, then they are worthless. If you can't afford, then don't put it on a credit card. But the pans themselves are high quality, look great, and perform as advertised. What more do you want from a pan?

Back in 2008, my fiance and I received a phone call stating that we had won a free honeymoon to any of the 3 locations named [Bahamas, Mexico, and the Dominican republic] We just had to sit through a seminar to claim our prizes, also we didn't have to buy any of the products they were selling. We decided to attend, took down the directions and a week later we went.

There were 2 guys there, Matt and another guy and a woman named Melissa in the back. The talked about how the Teflon in the pots and pans we used are unhealthy and are making us sick and what not, I didn't know what to think at first..scary it was but...hard to believe. So we continued to listen, as Matt was talking the other man there was cooking food on the pots and pans and then passed them out to us. The food tasted good..but it tasted as any other food cooked on any other pan tasted. After the seminar my fiance and I weren't sure if we wanted to buy anything, it was expensive but after awhile of looking at the stuff, we bought a pot and pan set for about $1,500.

We had the set up where they would take the down payment of $120 out of my checking the next week, after that they would take out $51.00 a month. We recieved the pots and pans and were excited to use them, we read the book it came with, watched the DVD, even wrote down important stuff, and we cooked..the food tasted normal as again..in any pot or pan, and the pot we used had to be cleaned with the powder like stuff it came with which would have been easier if it could just be washed like any normal pot or pan.

In the end, the pots and pans remain in they're box at the bottom of my closet...used only once. I regret buying them...After reading all the negative reviews [and the small amount of positive ones] I have determined that Royal Prestige is a scam, and after my payments are done, I want nothing to do with them, not even one phone call or letter. I don't even know what I'm going to do with the pots and pans, I can't sell them for cheap cause they have to be cleaned a certain way...I guess I'll just throw them out.

I WAS A FIRST TIME MOM and they told me all these awful things about other cookware. one example is how your giving your child toxic food from cooking in other cookware.. and we were promised vacations paid. never could get in contact or if i did it lead no where it was a complete run a round. never were able to use. cookware set is awful used once. it doesnt do anything they told me.

Attended presentation at the home of a friend. The agent was quite affable but made outrageous claims regarding the health perils of using Teflon coated products (alzheimers), aluminium and enamelware. It was like if us used any of these products...you would suffer some incredible ailment.

The problem with this sort of high pressured sales pitch is that because it is at a home of a friend...you field an obligation to purchase something. Royal Prestige products are incredibly expensive and on checking the Internet...found there were literally dozens of complaints.

My wife and I had a great experience with Royal prestige, the pots are of excellent quality, and competitively priced with products of similar quality.

I had problems with 2 of the whistles in the lids and they sent me replacements via UPS, free with no questions asked.

Once our account was paid off we received our $500 credit for the interest we paid and was still given our "Bridal Party Discount"

spent 3600 on pots & pans and I'm not satisfied, but I can't get my money back. It has only been two days since I've had them. I tried calling and all they say is that the contract says you had 3 days to cancel. Customer satisfaction is not a priority, we will not return your money. Now I'm stuck with them, What a Rippoffffff....

My fiancee and I recieved a call about a free trip 2 days ago. I just wanted to delete the message, however Ryan did not. He insisted on at least calling about the trip so I told him that he could if he wanted to. We sat through an hour and a half presentation and we didn't have to buy a single thing. The sales guy was very nice. His name was Matt, and he told us we could still get our 40% discount on the pots and pans if we decided we wanted it later. The only thing that wasn't included in our free trip is our flight. The only thing was if we bought the pans we would get a free cruise on top of it. We still didn't buy anything, even though Ryan wanted to and we still got our trip to the Bahamas. I think we lucked out on our sales person. He was funny and didn't really pressure us to buy anything and he says that he uses the pans himself.

I purchased a set of pots and pans from one of these salesmen. They didn't "scare" us into anything. They were great. No pressure. A few couples didn't buy anything. I love the cookware. It's wonderful, the best investment I've made yet. Chicken is always juicy, even steaks are wonderful when cooked in these pans. It was a lot of money, but I use them every night for dinner. Nothing has ever burned or stuck to the pan unless I had the heat too high. You just have to watch the video that comes with it to learn the correct way to use the cookware. I am very happy with my purchase. I've had the cookware for almost 3 years and I recommend it to everyone. And it has helped my credit so much! Very happy customer right here.

I too was engaged and duped into "just listening" to some salesmen with the prospect of a free vacation (minus air fare). I also paid and exorbitant amount for my pots and pans but, I love them. I watched the video and read everything that came in the box. I have never had any issues. These pans cook exactly the way those cunning salesmen said they would. I've cooked countless steaks, vegetables, burgers and nearly everything you can think of with the exception of eggs in these pans. I'd also like to add that all the literature said they were no good for eggs. I've had theses pans for nearly 10 years they have made several moves with me and even gone camping. You can still nearly see your refelction in them. If there ever was a $300 dollar pan this is it. They require a minimal amount of upkeep. I've had to polish them once and that was after a long run of cooking things covered in honey. I expect them to last another 10 years no issues. I'd like to thank those over pushy, greedy salesmen for duping me into the exorbitant price.

be a scam. please help. The check was returned with the label of closed account. the result my account was charged with the amount of the check. so I am out $655.00.

This couple came to my house representing Royal Prestige. I purchased some merchandise and paid for it immediately. They assured me that I would receive my order by Monday and when I reacted I went to my bank to stop payment on my check, it had already been cashed. I have never received the merchandise and the distributor did not give a phone number or distributor number and on the company name they put the name of the company they are representing.

I have called the complaint number and spoke with Laura first, and then to Rosario, but they did not find anything on this transaction. They asked me to fax the order form and they would check into it. I advised Ms R that if I don't receive my merchandise or my money back I will proceed legally. Please advise. I have no merchandise and have lost $1500.00

I have filed a complaint through this same website previously this year regarding Royal Prestige because they would not stop calling me after repeated attempts at asking them to take me off of their calling lists. Each time they call it is a new representative and none of them listen when I ask to be taken off the list, they simply apologize and then hang up and about 2-3 weeks later I get another call.

After I filed a complaint through this website I received a letter that the issue would be addressed and if I had more problems to let them know. Well, I am letting you know that they called me again this afternoon, hung up on me when I asked to be taken off the list, and I JUST WANT IT TO STOP!

Please let me know what else I can try on my end or if there is anything you can do on my behalf because I am sick of being contacted by this company.

My fiance and I went to the presentation because she received a phone call. She filled out a registration for David's Bridal who sold it to Royal Prestige. The phone call said you had won a free vacation. She thought great, we can use it for our honey moon. We went and applied for the family size deal like $2300 line of credit. We were told there was no interest if paid on time. We had to put down $128 to "secure the deal" we were told. Plus if we bought the pans and dishes today we would get a free bonus cruise.

We received the papers for the "free" vacation and cruise from Odenza Marketing. They want you to send them $50 to $75 dollars to hold your reservation for something that is supposed to be free. I just read that guys interview, Erik something or another. Let me tell you he is a liar. We called the call center to get a refund on our $128 deposit because we could not get approved for the $2300. They said they will never give a refund for anything and said she would send us some spoons that are equal in price. Who spends $128 on spoons? Not us but they would not give us the money back.

A couple of days later I received some cooking spoons. After I sent in the money for the vacations by Odenza Marketing, they told us we could not use out dates and the only dates they had available were during hurricane season. Yes, please lets all go on a cruise during hurricane season. The whole entire thing from the pans to the vacations is a scam.

The pans that I purchased from Royal Prestige are AWESOME!! We use them almost every day and look brand new. We've had them for almost a year and love them. The people that are claiming it's a scam and that they don't work are UNTRUE! If you would have read the instructions you wouldn't have a problem. These people who are saying that it doesn't work, they are dumb asses who don't deserve to use such a great product. I mean they are the best products on the market! Hello, they are on the Price is Right! DRRRRRR YOU ARE ALL STUPID!!

My story is identical to the others reporting Royal Prestige as a scam. I declined the pots and pans yet was treated very harshly and told "Ma'am, we don't have a catalog, but you could buy the cheapest thing in here." I tried to get up and leave and they threatened to process via my provided personal info. So I ordered a stupid potato masher. I made arrangements to pay $13.00 a month for the ridiculously over-priced utensil ($89.00) and paid my $13.00 a month until it was paid off. The interest was outrageous at 25%, but at least I felt comforted by the fact that they were still, only getting $13.00 a month from me.

I recommend that this company be shut down.

I was tricked by high pressure sales into purchasing over $1800 in pots and pans. They advertised them as the best pots on the market, you will never have to buy new pots again. They are advertised as oil-less pans and everything sticks to them forcing you to use oil. Worse pans I have ever owned. I spend hours and hours scrubbing pans that were advertised as low maintenance.

The company does not allow returns. We were forced to sign an agreement the day of the presentation, otherwise we would lose the opportunity to make any purchases. We were not notified of any interest rates and once we received the pots, we were unable to return them. It wasn't until a month later, we found out the interest rate of 21%. The company also allows payments online. I have been making the payments regularly and today received a call saying I missed a payment and the last payment I made was applied to the next bill.

They are now threatening late fees and to raise my interest even more. I have never made a late payment and they calling bullying me to pay within a few days. What options or protections do I have under the law? I do not wish to keep these, I am a third year college student and have much more bills to pay. This was part a bridal show, which I recently broke off my engagement. They go from bridal show to bridal show, telling engaged couples they will save money in the long run and make their lives easier. It has made my life the opposite. I look in my cupboards every day and see these useless pans sitting in their, that I cant even get rid of cause I am paying an arm and a leg for them.

They threaten to ruin your credit, financial hardship due to overpriced pots and pans, loss of time, loss of space in the home, stress, and harassment.

Just as I have read about many other couples, my fianc and I were also 'scammed' by the high pressure sales and scare tactics of this company. Just as the others, we thought these pots and pans would improve our health, home and the end result of cooking. That was not the case. Everything sticks to the pans, and they are SO difficult to clean. Most times we are washing the pots and pans multiple times to get them clean. I have used everything from various levels of heat when cooking to using oil to lubricate my pans thinking that would help. It didnt.

The worst part about it was we were in a car accident 3 days after the pots and pans presentation. We ended up paying out of pocket for the repairs on the car and when I called to cancel the order on the 4th day due to being in the accident, I was denied and told to make the payments as best as I could. I was given the whole 3-day-cancellation-rule. I was shown no compassion for having been in a car accident on the 3rd day after the purchase and for calling on the 4th. The pots and pans were still packed up and I offered to pay for shipping to return them on that 4th day and was shown no consideration.

Royal Prestige and HyCite have done the absolute opposite to what they claimed to do. I was intrigued with the 'stack cooking' they claim to be known for however at my house, the pans stay stacked in my cabinet. I would still like to return the prodcut and I am still happy to pay the shipping. In no way would I ask for or expect anything in return from HyCite, like a free set of dishes.

My fiancee got a call Thursday night 4/2/09 telling her that she had won 3 prizes and all we had to do to get them was sit down for an hour and a half demonstration on Friday 4/3/09 for a company called Royal Prestige. We went and the man selling the product used scare tactics and told us that teflon cookware causes cancer. We were also told that the way the cookware works, it's healthier than the pots and pans we would buy at Wal Mart. He also told us that everything had a no questions asked 50 year warranty, so that if anything ever happened to anything we ever purchased, we could send it back and they would replace it.

We decided not to buy the cookware, but purchased the plates instead because they told us that if we bought something that day, we would always have the 20 to 40% discount and we would have the all inclusive trip. As we sat at our table we heard him speaking to another couple that said they didn't have the money right now and he told them they could post date a check, which is illegal and if they turned down this offer they would never be asked to come to another Royal Prestige seminar again. The next day, I didn't feel right about what we did, so I went online and researched the company and found nothing but negative feedback from many other people and the so called service they received.

I called today [Saturday] 4/4/09 and they told me there was nothing they could do for me because the department didn't work on Saturdays and that I need to call back on Monday and send back our sales order and a reason why we wanted to cancel. None of this information was ever mentioned at our presentation, we didn't even know about the return policy until I did my research online. The so called free prizes are also a scam, they are not FREE. For one of them you needed to send a $50 non refundable deposit and the other needed $4.95 and who knows how much more is costs after that.

We are going to call back on Monday like they told us to do, we canceled our check for our deposit, and we contacted the BBB of Wisconsin. We might even contact our local news channel so that things like this stop happening to young engaged couples who might not know that this is what they are getting themselves into.

When my husband and I were planning our wedding we went to a bridal fair. Royal Prestiege was there and we signed up to win a free cruise. When they called we thought we won the cruise because they said so, and that we would just have to go claim our prize. It turned out that we had to sit through a demonstration in order to claim our prize. As we talked to the other couples there they said they were told the same thing. We wanted the cruise for our honeymoon so we stayed for the demonstration. We were tired of the old cookware my parents gave us so we were easily convinced to purchase their cookware.

Also since we were getting married we wanted new dishware as well. They told us that their products were a little high priced but affordable and worth the extra cost. They also told us that everyone who works for the company owns the cookware. We were also told that we could cancel the order if we felt necessary. After we received the cookware two weeks later, I tried cooking with them and the food burned and the pot was scorched, ruined after the first use. I called to report it and see if I could return the cookware, cancel my order and was told that was not possible. The cancelation time was three days after ordering and no longer than that. They also dont do returns and we would have to get other products that equalled the value of the products we purchased.

We found out that it wasnt affordable and now in two days my paychecks will be garnished because we could not afford the payments. This is a huge problem because I have a five week old baby now and am already having a hard time affording food for him with full paychecks. I will have to decide to feed my baby or pay for [bad] cookware.

I recieved a phone call from a woman named Faith telling me that my fiance and I had won 2 vacation trips, one all inclusive and the other paying for only our hotel fees, and that all we had to do in order to get our trips was go to a cooking show at a local holiday inn hotel. The show was only an hour long and at they would be showing newlyweds how to cook healthier etc. I was so excited to go, a bit skeptical, but overall anxious!

When I got there it was obvious that it was a complete scam. The guy telling us about the cookware was dressed in dirty clothes, cussed throughout the seminar and kept throwing out shady answers when someone would ask a question. Thankfully, my fiance got online on my phone and instantly hundreds of hits popped up about how much of a scam Royal Prestige is. We left as soon as we read the first review, one of the salesman tried coming after us but we ignored him and headed straight for the car.

There were quite a few other couples in the room, many of which looked like they could not afford 3000 dollars worth of cookware. But because of the sales tactics used by the salesman, many of them were talking to each other about how they could get it financed.

My fiance and I attended one of the free seminars, after being offered 2 vacations and a $1000 grocery card on the phone, as young broke engaged couple we were thrilled. We got there and very soon realized this has to be a scam, the two men giving the seminar were both very unprofessional looking, one of them(the one who was doing the cooking) was wearing a stained up t-shirt that looked like he just pulled it out of the dirty hamper after it had been there weeks.

While sitting in the demo, I pulled out my phone and began researching their company online and came across this site. The guy talking ask me what I was doing and I was looking at all the negative feedback about their products online. He asked me to please put my phone away and said that every great company recieves critisism, and this was all just purely propaganda. Me and my fiance then stood up to leave, and as we were just starting to head out the door 3 other couples also left with us. Thank you to everyone who has posted your comments, we know you saved us and those other 3 couples a lot of headache

the cook ware is heavy duty garbage I cannot get the pots clean and its suppose to come clean with a paper towel and soapy water. i have contacted royal prestige and they said that it was my cooking on too high of heat i have followed the directions on the dvd and helpful hints book and cannot get it clean. The clean up ease was one of the main reasons that i bought the cookware I asked for a refund and was told I had to cancel my order 3 days after placing my order.

I did not receive my cookware for 10 to 14 days. How was I to know that the cookware is garbage and cancel the order a week before I get it. This is very shady actions from a company that is suppose to care and give a 100% satisfaction. I will not mess up my credit because this company's actions.

I returned some ROYAL DIAMOND pans for warranty replacement. They returned the pans to me & said that the pans were not defective, but blamed it on my missuse. We have never used metal utensils, or cooked on high heat

First they got my husband by saying we will give you a FREE 3 day Cruise. So he had bought This Stainless steel pots and pans along with steak knifes...under the impression that they were lifetime warrantied. That was wrong my steak knife broke and they did not replace it.And that the food would taste better and they were non stick wrong! they got us with payments of 51.32 a month with a21% apr! well the story goes I was taken! I could not get out of my contract nor did they let me send it in if I was not happy!

so After paying All these years I asked if I could make them a deal since I had paid over 3000.00 for these items and had to pay them another 2100.00 to get out of debt to them. Trust me I am letting every one know how bad they treated me! Oh and when they would call all they spoke was spanish to me I am an American that talks English only.

Well now I have to get them paid so I can send my kid to college. and they are no different than a good set of pots and pans from Kmart! But they are sure harder to clean!

My fiance and I attended a bridal show in Austin, Texas and did the sign up for free stuff. We got a call saying we had won a free trip and all we had to do was come back to Austin to listen to a seminar reguarding a healthier lifestyle. So, because we are college students, we attended so taht we could get the trip as our honeymoon. So, soemhow we went from a topic about our heath to pots and pans? So, it was a 2 hr seminar about pots and pans and how fabulous they were. A demonstration was performed and we were given samples of chicken and vegetables to try.

My fiance was sold on the idea, however I was skeptable, nothing in a sales pitch has ever been 100% authenitc, if it was, then why have to pitch your product. So, we were not going to get anything, then we were hounded and hounded and basically werenot allowed to leave more or less. They kept sending sales assoc to us to try to talk us into the product and when we would say, we just want the trip, then another assoc would come talk to us. We did break down after the 3rd assoc, and decided to purchase. $1300 later, we received 3 pots with 3 lids and an incomplete knife set. My fiance was excited to use the stuff as soon as we got it.

It did not work or cook as it did in the presentation. It burned the bottom, stuck, and then discolored after trying to clean it. The knifes are supposed to be rust proff however, the first time one was put into the dishwasher, also suppose to be dishwasher friendlt, they rusted! I called and emailed the company about our displeasure and just wanted to return the stuff. Of course, no returns allowed. R. Perkin called and said he needed to do a cooking session with us to show us how to use the pots adnthat there are no returns ever allowed. And that if there was damage to the pots due to my cooking then they couldnt be returned for new ones under the guidelines of the contract.

I am 32 yrs old and my fiance is 30 yrs old, I have been cooking with pots and pans for over 15 yrs and I have never had a pot burn as bad as these do, over and over and over again, on any heat temp. The cooking spray doesnt even help. Everything sticks and the pots are still discolored from all of the burns and stickings. So we are stuck with these horrible pots and cant do anything to rectify this situation.

We have stopped paying for them. I even tried to send them back to the company and they were refused and sent back to us. It si the nightamre of the never ending pot scam!

I attended the seminar in Ocotber of 2008. I was excited to receive the free gift and thought that i was I was smart enough to resist a high pressure sales pitch. Boy do i regret it all now! They sold me the 10 peice set plus free gift knife set. i received vouches for 'free gifts'. they all require a $50 or more payment of some kind before you get your free trips. I specifically asked the sales person how much the interest rate was? he said 2%. It is 2% A MONTH! for a total of 24%! i have excellent credit and definitely would normally qualify for a better rate than that.

I called them when the pots would not clean. they are heavy and too expensive and I wanted a refund. The US people said call the Canada sales office. I called Kari in Canada, she said to return the affected pots for review and they would tell me what is wrong with them. I don't want to know what is wrong with them. they burn my food and take 20 mins. per pot to clean and dont' get clean in a dishwasher. I want my money back!!

Kari told me not to send the pots back to the office as they would just send them right back to me. No i can't decide what to do. Do i pay out the balance to my low interest credit card?? do I fight the charges? Do i continue to return the damaged pots over and over? I wish i had all day and all the money in the world to take themn to court for selling crappy products and lying about them. Also, my payments per month are $130. of that $65 is admin fees and interst. I have not seen the remaining balance move yet.

Also, my payments per month are $130. of that $65 is admin fees and interst. I have not seen the remaining balance move yet. TOTAL REMAINING BALANCE ON MARCH 6, 2009 IS $3000

I too was contacted that I had won 3 wonderful prizes. My fiance and I went to the presentation expecting this cheesy and not good product. While there is got on my blackberry and confronted the sales rep with all the questions that people were complaining of. Most all complaints that I read were that people couldnt afford what they had bought in the first place. No one should make a commitment that they are unable to make. I have not yet recieved my cookware that we ordered but I look forward to it.

We spoke with the sales rep, who was very polite and honest. He was thrown off by some of our questions but was honest throughout. He reported that there was no return policy. If you buy them than you are stuck with them. He also told us that depending on our credit is what our interest rate would be. He said the intrest rate is usually between 12 and 27%. Hugely high but he was honest. We asked how things are handled if we have a complaint. He stated that there is an office here in our town that would handle the complaints. Not some foreign country. He said that as long as we watch the DVD and follow it, we should have no problem. If we do have a problem, they will try to fix it over the phone then they will send someone out to try to help us. If something changes after the time we get our cookware I would be glad to post something different but from what I can read from the complaints posted here is that people got in over their heads in the first place or didnt know how to use the product.

they put my account in collections, for non-payment. But I still have the company's representative(the one that sold the product) outside my house Harrassing me for payment. He's always parked outside waiting for me to come home.the other day he saw me and said that the company sent him. I'm already in collections, so I dont understand why they still come by? He tried to work out paymt arrangements, so I gave him a post dated check which I will be cancelling, just so that they will leave me alone.

I'm willing to return the mechandise if they are willing to remove me from collections. all I want is to stop coming to my house and harrassing me. thanks hope you can help.

2/16/2009 I was just contacted by a person that works for Prestige Bridal. They stated I had won a free trip, knife set and pots and pans. They left a message on my cell. I called them back because I remembered that I did attend a bridal show about 2 months ago. I called the 800 # that was given to me and my Reference # to claim my prize which was (D1). When I called the number back a women was told me the 3 gifts that I had won. I then was told I had to go to Holiday INN in Duluth to attend a seminar about the cookware but didn't have to buy anything. I actually had plans for that night and told her I would have to decline.

I then just looked the company up just now on the internet to see what I had missed out on and found all of these complaints online on the same company with the same story. Alot of these complaints were from years ago and I wanted to let everyone know this is still happening in 2009. I was very lucky per the comments and stories I have read. Just beware! Its a total SCAM!

We sat through a presentation after almost being told we couldn't attend because both of us weren't there at the exact time of the meeting (we were the only couple that showed up) and my fiance was going to be about 20-30 minutes later. After 10 minutes of the sales guy disappearing and telling me someone was getting fired for telling us we could come, he let me in to show me the product. i only came for the free trip and other gifts, none of them are valid or even close to what we were told. After all is said and done we might end up being able to get one free picture taken that was offered... maybe. I agree that the product was decent (not worth the $3200 it would have cost after $150 shipping, tax and an undisclosed interest rate of 24%!). These products go for about $300-500 on ebay.

During his presentation he told us directly and with laminated foldouts about the health benefits of the pans over others, and that if we bought them we would lower our risk of cancer, heart disease and save money. We even watched a company provided video about the health benefits of these products. There is a direct quote from the president of this Hy Cite Corporation on this site that states the salesmen our not to pitch the product as a health benefit, and that their interest rate is meant to be disclosed. This salesperson insisted he did not know what the interest rate was.

The main tactic is that most people my age (21) getting married have not heard of Royal Prestige or Hy Cite and therefore have no good or bad impressions. When you are in the room you obviously don't have internet access or a reliable source so they can say anything they want about how amazing the company is. That is how I got stuck putting a down payment on pans and after researching the next day immediately canceled my order and canceled the card I used to pay with so they could not take even the down payment.

When I called to cancel the person I talked to barely spoke English and told me he could not transfer me to the department that handled cancellations and I would have to call a different number. I assure you we are dead set on attending another seminar and recording the entire thing in detail and putting it up to the values described within quotes from the companies president. If i could assist in any way in regards to a legal matter opposing this company I would be a glad volunteer. Thank you.

Had to cancel my bank card with ties to all my billing in order to keep them from taking a down payment and getting me tied into $3200 worth of debt. Wasted a lot of time!

Went to one of the free seminar to get a free vacation in February 2008 because I had registered for my wedding. Well turned out that we got suckered into buying $1800 worth of pans due to they said that since I had a little one in the family that cooking with teflon could cause cancer and other illnesses. So we paid $150 that day to get the pans (that was a Friday) then on Saturday I called to cancel the order and get our money back, had to leave a message then called again Sunday and Monday, finally monday they called me back and said it was too late to cancel the order. Not only that but the free trip turned out to be a discounted trip and only for a hotel stay, nothing else.

When I think of trip I think of hotel, possibly air fare and maybe some tickets to a show or amusement park or something like that, but with this trip it was just a hotel stay for 3 nights but I still had to pay I think about $100 for it. Then it took an extra month just to get the pans that we ordered, so I had to wait 5 months to get our order. Because due to our credit we had to do $40 a month for 4 months (layaway payment) then we would get our pans but I still had to wait another month to get the pans. This whole scam is ridiculous and at the meeting we went to we told the guy that we really didn't need them and couldn't afford them but he just kept insisting and pushing...once you say NO they still pressure.

We now have to pay $80 a month for our set. I do use the pans but they don't work as well as teflon, food still sticks.

this person sold me 2 sets of ROYAL PRESTIGE on october 29, 2008. he promised me the presents for me so i can buy him the sets. HE brought me part of the set and since now ive been trying to get a hold of him and he does not answer me. i have left a message and he doe not respond back. i still need parts of the set he sold me. He doesn't respond. But if this wont resolve the problem im going to have to go court. this type of people is really bad to work with ROYAL PRESTIGE and lying to customers to sell the products. THAN YOU IF YOU HAVE ANY QUESTIONS PLEASE CALL ME

So i sent in the deferment and a payment in September so I know that I wouldn't have a payment till January and then all of a sudden I get a statment from them Stating that our November payment was late and that our payments went from 40.00 a month to 80.00 with out letting us know. So now we have these pots ans pans that we dont use because we couldn't return them and stuck with payments that if we don't pay will turn our credit score really bad we had good credit till we dealt with HY CITE and Royal Prestige. I will tell every female i know that is getting married soon to not fall into their little sceem, And to talk to anyone at Royal Prestige and HY CITE is like talking to a brick wall, they don't listen and they don't call you back

Every time this happen. Twice i have bought Royal Prestige products and when i call to make a arragement on my payment they don't respect the agreement and they charge any way.

The consequence is that I get charge by my bank and beside when i tried to call them they get mad and they say, i didn't call on time and they said that all conversation are record . There is nothing to do.

I gave a 500.00 deposit to a salesman from Royal prestige in October of 2008 and was informed by the company that this person was terminated for whatever reason and that since he is no longer with the company there is nothing they can do to help me.

I have been scammed out of 500.00

Recently just went to a bridal show in La Crosse. Great show, with lots of vendors that I could book all in one day instead of having to call around for months. Of course, I see a large sign that says grand prize vacation for two ... honeymoon sorta thing. Anyways... thinking that the local radio station who is putting this on is not going to allow some scam artist put up a booth at the center. I signed up. Thankfully, I found this site before I even made the mistake of attending the cookware show. I have no need to buy cookware, but I sure as hell don't feel like wasting my time to attend something to find out I don't get the grand prize vacation that I was told I would get with no obligation to buy anything. Amazing how this company is even in business. Thank you to all who have posted something on here with several warnings not to waste our time.

they approved me because of my credit was in the seven hundreds and i got the product. didn't know where to send the payment and i tried to contact them on several occations. they contacted me back and never gave a straight awnser. they were just giving me the run around. my credit dropped down into the three hundreds because i was reported to a credit collectors. i don't think this is right for them to mess around with my credit.

my credit dropped down because of the run around these people gave me.

They offer me to apply for a credit to buy pots and pans I gave my information and I am afraid that they are going to use it. I also gave $50.00 cash. I contact Royal Prestige to cancel the order and they told me that Olga B. (name in the papers that I fill out was not longer working with them since 2007

I need my money, my husband is not working right know and every little money counts .I have 3 children , but most of all I am worry about my personal information Please help me have a little peace of mind I am a hard working person that need help now. Thank youo much for your time and efforts to resolve this matter.

I was offered a free trip to the Bahamas for my homeymoon. My fiance and I came to the presentions for the cookwear. The man giving the prsention told us that the cookwear we were using was dangerous and would kill us so we purchased sme cookwear on a lay-a-way plan. We signed a contract saying that we would pay 10 dollars a month for a few years. As a gift they sent a free skillet and it doesn't work. I rufuse to send any more money to this orginaztion. I would like to cancel my order and if nessasary I will sent the skillet back.

I cooked chicken breast the other night and it burned my food. everything stuck to the skillet and I followed the same steps that was shown to me at the presentation. I do not want the Royal Prestige cookwear.

I called to cancel a order that I purchase on 11/23/2008 they said that the paper I sign got 3 day policy to cancel. I call on the 11/28/2008 is their something I can do I lost my job a day after Thanksgiving. I havent even receive my order yet I told him when UPS arrive I was going to send it back and told me I still was going to charged.

I forgot to mention one more thing. In September, I went on their website to make a payment. I went through all the steps and at the end it send that there was an error and the payment was not processed. I went through all of it again and then it said that it was completed. The next thing I know they took two payments.

I contacted them immediately because that second payment that they took was causing a ripple effect. The lady I talked with was nice and said that my second payment would be reversed in 3 business days. I asked her if there was any reason that it would not get reversed. She assured that the second payment would be returned. It was over a week later that I called back and they said that my claim to get my money back was denied and they were keeping it. I told that the damage was done in my account and they better not harass me because they had their next months payment. They still harassed me about a payment that entire month.

We went to one of their shows because of free stem ware. They convinced us that their product was so awesome and so inexpensive that we could afford it and so could anyone. The sales rep said that there was a money back guarantee that if we were unsatisifed we could return it. When we started to have some financial difficulties and realized how crappy the pans were so we talked with them about getting caught up and just sending the pans back.

They refused, saying they would just send us another set instead. We told them that we came into some difficulties and could not afford it and they refused. We have now been threatened that they will start garneshing our wages in order to get their money. I know that my credit is starting to suffer because of their crap but I have more important things, I need to pay for. I just want to get caught up send their crap back and never deal with them again.

We entered a drawing for a motorcycle at the Iowa State Fair in 2008. A month or so later we had forgotten about it and received a call that in order to get our registration for the drawing (which turned out to be scheduled for a year later) we had to attend a cooking show. The food was cooked in front of us and was absolutely wonderful (I later looked at the ingredients on the seasoning he used - Lowry's - and saw that the first ingredient was salt, so that was probably why), cooked fast, and the cleanup was so apparently easy, so my husband and I bought a set.

We got it and were really happy to finally have "cookware for life". I have a fabulous memory, I learn best by watching people and can replicate everything I see, so I tried to make what we were given at the cooking show, and it turned out nothing like what had been given to us there. My food ended up exactly the same way it would have if I'd used my old cheap pots. The cookware was also no easier to clean than a standard stainless steel pot, meaning I had to go after it with a scotch brite pad, even though I had only used the medium heat setting and nonstick spray as recommended.

I called our sales guy and the royal prestige customer service line to return the products, and were told that there was no way to return the product, the only thing that they could do was have the salesman come to our house and teach us how to use the product, as if I was going to let that scumbag in our house. When I was talking to him, he basically accused me of being an idiot and not knowing how to cook. Little did he know that he was actually insulting himself as he does not know my visual learning style or that I can replicate anything out of a cookbook (which we received with our set).

I'm now planning to try to sell our set on e-bay, and if that does not work I am considering looking into taking them to small claims court on the accusation of fraud. The fraud part? They claim that their indicator whistles at 180 degrees, but I have discovered otherwise. I boiled a shallow pot of water once, intending to cook some pasta in it, and when the indicator whistled and I took the lid off 5 seconds later, the pot was already boiling. The last time I checked, water boiled at 212, not 180. This fact completely knocks out half of their claimed benefits of using the cookware. Now I'm kicking myself for not having this fact click earlier, because what does a teakettle do when it boils? It whistles! This indicator works on the same process, and I feel so dumb for not realizing it at the time. I wanted to believe that there aren't many white collar people pulling scams out there, but unfortunately I found one. Unfortunately for him, neither my husband nor I have ever let ourselves be taken advantage of. I'm not sure how we're going to go about it, but one way or another we're going to get our money back and get rid of those overpriced paperweights.

i attended one of royal prestige presenatations. the sales person alleaged that royal prestige sales not only pots & pans it sales a healthier life style. By not cooking with oil or grease our health will in improve. I sign the contact for around $3000 dls. A week later the sales person came to my house and said that my credit didnot went thru. Again he convince me to get a smaller set of pans & he gave me a ticket for a $100,000 raffle & promise me a 8" bowl as a gift. I sign a $2100 contract. I didn't received the 8" bowl & when I asked about the raffle no one could tell me what happen. I was not toll about the 3day cancellation period. Until now I have missed 3 payments due to financial problems. I was told that until I pay, I will get the missong bowl.

I recently sat through a two hour Chef World cook show put on by royal prestige at the local Eastland Hotel. My Fiance and I were lured in by a call saying that we had won and that we were invited to a private cooking show and that we were going to get to taste test food and see a demonstration on there cookware. Low and behold we went, and my Fiance laughed through the whole thing. The sales person was bashing all other cookware, telling us it would kill us and that if we care about our families and each other we would invest in new pots and pans and that the total savings that we would get over our life time is $40,000. He was trying to brain wash all the engaged 'young' couples in the room, including us.

After the speal we went up to claim our free prises (which ended up to be not free), so that we could leave and the salesman annoyed that we weren't even interested in his products asked us why we weren't going to buy anything this was a one time offer and that the only other chance that we would get to buy these products was by a 'commission' salesman coming to my home. I told him simply that we were trying to pay for a wedding in six months and he said well you can finance it and it will only cost you each about $6 a week and you can pay it off with all the money you will recieve from your wedding gifts. I laughed and told him again that we only wanted our free stuff and were not interested. A bit angry he shoved the envelop towards us and muddered 'you can lead a horse to water, but you can't make him drink.'

We walked out and never looked back but we were the only ones that weren't roaring to buy the $1,400 set of dishes and get the free cruise, which happened to be the imperior majesty the same one that ramada resorts claims to give you for free. I will never stop at there booth again when I go to a bridal show!

YOU CAN REPORT ANY PERSON WHO SCAMMED YOU. If a Royal Prestige salesman lies to you or scams you, it can be reported at royalprestige. Scroll down until you find the -click here- righ under the consumer alert message on the left hand side of the page. I've never had a problem with Royal Prestige myself, but I should warn you... - Make sure that there's a Royal Prestige seal under the pots and pans. -And that the pots and pans will be delivered to you by the Prestige Warehouse, and not given to you in person.Be careful, the salesman can be someone that got fired from or quit prestige and is still playing the part as an official salesman just to get into your wallet. Just go to royalprestige and contact your local office to find out if it's an official salesman.

I gotta admit, they are kinda expensive. But they do give you a paying plan where you don't even feel it.

My advice to anyone in the same situation in which a home presentation, a seminar, a bridal's show or a supermarket where these pittyful presentations occur is: Please do not fall in their trap and do not buy any of their products, you will regret it later. For my reasearch I noticed these Royal Prestige con-artists trigger latino communities mainly out here in Los Angeles where people only speak Spanish mainly. They are so good at acting that they fool their prospect victims in a way that you feel bad, pressured and sorry for them losers. They trick them, they know who to trick. I will get in touch with legal agencies to find out what else can be done for this scam company to stop. It seems the fine that the State of California charged is not enough as this company and their predators are still out there stealing people's money.

I was informed after never reciveing my product that i could not cancel my contract and they would charge me no matter what even after it was confirmed that the product was not delivered they tried to blame me i am currently taking legal action all those who would like to join me are welcome

I am being unfairly charged and they took advantage of me they were very pushy please do not sign with them ...

Well I received a phone call from a rep at Royal Presitage advising we won a trip,I didn't want to respond cause I knew there was more to it.But my(now)husband said. We are not going to buy anything I just want to hear what they have to offer.So I said ok I called and I got the women on the phone and she said I filled out information on a website,and it could have been very well possible but I don't really remember.

Anyways she came over and first off she was really rude.She came in wanting to know ALL of our business,I looked at my husand like are you kidding me? So She is showing us the products and stuff and tells us that the other pots we have are making us really sick,I have an 11 yr old who has ADD and she said the lead on the pans are making him sick ! Now I am not the brightest light bulb in the factory I just looked at her like really.Well my husband for some reason didn't think we were going to get alot of stuff at my 3 showers that I had so he wanted to get some stuff.Well after the 3 showers I had he relized we had so much stuff.

I called to see if I can cancel it and send it back. They told me absoulety not I needed to tell them in writing 3 days AFTER I placed the order.And I said how can I cancel something that was on it's way to me.So now for like over a year I have been paying for a product that is sitting in it's ORIGINAL boxes cause of me not wanting it,and the horrible stories that I have heard about the product.I just want them to take the product back, Give me what I have already paid them and pay for the shipping cost back to them and not to write anything on my credit report bad

Stressed out every month on how I am going to make payments. Also, The Hy Cite finance rep calls me at my job. and I told him that he cant call me there and he tells me that if I paid my bills on time he wouldn't have to call me at all,He calls me home after 9pm(I am in NY)He basically threatens me for payment.I can't have this going on my credit report I worked to hard to get it back (somewhat in good standing)

I bought Royal Prestige cookware several years ago. I now need parts for it and I cannot find anyone who sells it localy. I need the steam vents for several covers. If I can get the names of dealers, I could perhaps order some.

I was told many falsehoods and lies. Also much of the very important information in regards to this sale was left out or never pointed out. I was told things like, how other cookware casues cancer and alzheimers. I also was not told of the return policy

I have to pay back alomst double what I paid for the product I wanted to return the product and they refused

Purchased a very expensive set of cookware which had a price of almost $3000.00 dollars. To find out at time of cooking that the grill and pots get burned and leaves a messy bottom. Even after a good time trying to clean it well. Very disatisfied with such an expensive product. I wish i could return it and get my money back in return of all.

There is no damage caused by it other than messy and ugly looking pots. The fact that this companies are so demanding at payment and defenetely cant be late otherwise you get reported to the credit bureau. Even if their products are worthless. and nothing for me to do in regards to at least getting a refund. I dont think is fair for this companies to do business without ethics to customers

Mr. Zepeda saw me atwork and offered me the pots, he even came to my house for demonstration. My mom and my sister were present and he said that the pots were better than others and that they can prevent illnesses like cancer, diabetes and that they cook fasterand they last longer. Royal Prestige is costing me more than $2000.00 dollars and i'm stil paying for it.

At this time i'm having a hard time paying the pots and being that the pots are so expensiveand they heat up so fast I don't let my kids use it.

My parennts who only speak Spanish were con by one of Royal Prestige's employee by the name of Kevin G. He charmed by parents by Speaking to them in Spanish and convincing them that they needed to buy this stuff if they really cared about their health. He gave my parents a very low price, almost to good to be true on a large number of cookware. This happened about over a month ago. He promised to have the stuff delivered to our house in 4 weeks and the stuff never got to our house.

It has been nearly 2 months and my parents have become so frustrated that they called Kevin and asked for a full refund. He gave my parents a bad personal check with no funds and has said that he will not return their money and doesnt care if my parents call the cops and file a police report.

First, I dont understand why he would give my parents a personal check rather than a company check. The check has all his info and his signature. My parents have contacted Kevin repeatedly and Kevin refuses to answer his calls and return any of their calls. My parents gave this guy 1100 dollars in cash and now are struggling to pay their bills thanks to this low life and his degrating company. Kevin's personal cell which he refuses to even take my calls is ----. I need some legal advice so i can get my parents money back. Please help!

My parents were ripped off out of 1100 dollars and are now struggling to pay their bills.

I can not stand the guy who sold me this crap. I am currently paying for the pots and pans, I am currently NOT using them. He threatened my husbands job and mine. These people are HORRIBLE people. This is NOT a good buy. My advice to anyone is DON'T DO IT!!!

I am curently paying for these pots and pans and at the end of it all I will have spent 2300 dollars.

The problem i had with this company was that i send a money orther of $100 dollers to Hycite Fanance.But they say that they did not recived the money orther.I called the money order to see if it had been cashed and it was.The moneyorder was sent to Hycite Finance i have proof of it. I did not get a cash back.The price of my product was to high and the intrest are even higher.

I did not get my money back and im still paying my product and did not get a discount on my acount.

I then decided to call them to return it and they stated that they did not accept returns but would replace the pan for me, I then had a conversation that lasted about 20 min in regards to their policies and unethical practices that I was not informed of when I purchased the pan. This gets worse, two weeks later I recieved the bill statement and realized that the pan was financed at the highest percentage ever (20 something) and after paying it off it would cost me double of what I purchased it at.

This scam is costing me my credit score because I refused to pay for it for the past two months and I feel like I was cheated out of the money that I did pay because I had no choice.

Royal Prestige first came to me by door to door sales, Mr. Santiago was persistent in selling a complete set of pans, they offered free pots and discounts if we where to buy and host a viewing party. We agreed $ 1917.99 dollars later we did not get any additional pots or offers offered to us. They told us that the set would save in time, and cloistral, and needs minimal cleaning also they told us it was a healthy must, they also told me that they dont scratch burn or break at any time, after a less than a year pots where scratched, burned, and hands gone (yeas they did replace the handle as agreed but that is it, no other promises where kept) over all my experience was not pleasant

it took some 25 monthly payments of about $80.00 to pay off the useless pans, most have bumps, burns and countless scratches over all it was not worth it in any way all it was, was false promises

We have a copy of the contract, so if needed we can send it to you

This is not a complaint; this is the best cookware ever made. We bought a set when we first married in 1982 and have expanded it over the years. We couldn't be happier with it. We plan to buy our 5 children each a set when they settle down and start their own families. People who say the food burns or sticks didn't listen to the distributor explain how it works; it is the complete opposite of typical cookware. I take the stuff camping and hunting with me to cook over coals with; when we get home, it cleans right up. I will never cook on any other kind of cookware, nor will our kids; they love how easy it is. All 5 cook , it was really easy to teach them to use it. The best thing is how little heat it takes.

About 7 years ago when I was pregnant during a demonstration at my mothers house I was convince that my child would be born healthier if I purchased the pots. My contract came out to be over $2000. I had to use my uncles account because I did not qualify unless I gave a large deposit.

Also, about a year ago my mother was invited to drawing. She was told that she had been chosen to receive money towards a brand new home. When we went to La Casa del Mexicano in East L.A. it was a demonstration on the pots. again we will suckered in to purchansing pots.

I used my credit card and $100 deposit. Months passed and we never received anyhting. Luckily they wrote my credit card number wrong and could not charge $2000 on it. My mother had to back 3 times to get her $100. However they would not give it to her instead hey said they would give her a product worth the $100.

I was in debt for a very long time. I had to consolidate all my accounts. The interest was really high. I think I made payments for 2 years.

I was called by some bridal registry show that told me i had won some vacation package. The girl i spoke to was incredibly rude and not very bright. I believe her name was amy or amber. anyway, i ended up going to the show and it was actually nice but we didnt sign up for the vacations but that company should hire brigther employees!!

we bought a water destillator 7 years ago, that machine stop working like 1 year ago, they send a rep to fix it, but the problem still, I called the company and they asked me to send it for repairs, so I did. after few weeks I called them asking for my machine and they told me they could't find it in that time, and they will call me as soon they have more information. they called me back asking me for at least $800.00 to repair it,

I do have a warranty for 15 years, but according to them is not good, this machine cost us about $4500.00. I did asked them to send me everything in a letter and they never did, the only thing they had done since then is to called me to let me know I am still delinquet for that machine what is not true because I did send my last payments of $2,000.00 to their distributor. I will like some help please because at this time I do not have my water destillator and I still buying water from the water machines.

because of this not resolve problem I feel they are playing games with us, we are a family that work a lot to buy thing that can help our family's health, this machine didn't cost us $4500.00

I went to a Royal Prestige party and was very impressed with the cookware they offered. My husband and I paid over a thousand dollars for a set, and 2 years later we still love our Royal Prestige cookware. It's durable and cooks everything perfectly. When we first received our set, there was a manufacturing problem with one of our pots. We sent them the faulty pot and they sent us a new one immediatly.

The price may sound outrageous (we almost didn't buy it ourselves) but it comes with a 50 yr warranty and works great. I'm glad I bought the set and if I ever need any cookware again I'll buy from Royal Prestige.

i was contacted by phone late about my engagement and that i have won prizes.... curious i looked them up on the internet. and thanks to your site i didnt fall into a sticky situation.

if it wasnt for your site it would have been a disaster

I received a call to go to a presentation with the promise of a free vacation (which isn't free by the way the only thing paid is the hotel room but not the taxes on the room, and it doesn't include anything else and it has to be during the week and can't be during busy times of the year, what a joke!). We went and listened to a presentation about cookware that was supposed to be healthy for you, this gentleman went on and on about how this cookware would save your life and how other cookware that uses teflon will kill you because it flakes off and is deadly. He told us a story about an elderly women in Edmonton that almost died from teflon, and how your bird will die if you put its cage in the kitchen and cook off of teflon and how it causes cancer, etc, basically scared us so much we didn't want to use any cookware but theirs. So we ended up buying a 7 piece set, that came with a FREE? baking set and utensil set as well, the total price $2850!

We weren't told of the interest rate or that we only had so many days to cancel our order...how are we supposed to know that we want to return the cookware when we hadn't received it yet? Well we had a big mishap where they were taking money of our credit card but when i phoned to have the billing account switched they couldn't even find our account, they eventually did after a lot of searching. Well the cookware arrived and a whistle was broken on a lid so i phoned the company, finally getting through after a month of trying, i waited 2 months and no whistle showed up so i phoned them back..again having to phone many times..and eventually got a package but instead of a whistle it was handles which i didn't need, so i again phoned them back..and finally a month later received my whistle.

Also the pots and bakeware have all stained with white spots, on the instructions it says dont put salt in the water to prevent white spots, well i never put salt in the water when i cook yet they are still there? Also the cookware is not nonstick and burn free like they claim, i dont know how many times i have had to soak the pots and pans to get burnt on food off..they again claim im not using them right..well i have watched the dvd numerous times and do everything right and they still stick and burn!

The latest mishap is my large pot has developed a warped bottom..i have yet to phone them on this because i am sure i will hear some excuse like i am misusing the cookware or something. We were also told that night that the monthly payments would be $40 a month, but what they didn't tell u is after you receive your cookware your payments go up to $100 per month!! and that they would charge $45 a month in interest so you are really only paying $55 per month! So im paying $1200 a year and almost $600 hundred goes to interest per year, so it will take me 5 years at $100/month to pay off this shabby cookware when it should only take just over 2 years at those payments!

Also they do not give you time to read the contract they rush you through everything and we were young and to niave to know the difference, plus the gentleman had told us we had to sign off on all bridal show sales being final (cause for some reason their different and cheaper but from the articles i've seen on the internet other people have paid less for the same set i have so it was no deal!) well anyways he flipped the contract around and wrote the all sales final clause and lines for us to sign in permanent marker on the back of the contract right over the paragraph about cancellation and being able to cancel in so many days so even if we wanted to read the contract at home then cancel we couldn't have due to the marker written over it! Do not buy from them, they are a scam!

I purchased pots and pans from Royal Prestiage in October 2006. I have been paying monthly a total of $98.00 per month. The pans are horrible pans. First I tried to cancel the purchase and they notified me that I had to cancel the pans (in writing) three days following the purchase. My first thought, pretty hard to do and what a rip off. But that is how the get people to buy into their products and not back out. My husband and I were a newly engaged couple and were sent a notice that if we sat through the seemly simple meeting we would get a free vacation to Cancun.

Wow were we wrong. First it was very high pressure. They tried to scare you by saying other pans were not as safe because the other pots did not have this nifty steam sensor (or whatever it is). These pans will not boil over...These pans can keep food in, they are vacuummed sealed...and on and on like that for a good two hours. Then they said well, Lets just talk That is when it got bad. The lady my husband and I talked to was rude and pushy.

So anyway, we get the pans and we can't return them my husband and I decided whatever we will do what we can with what we have. We were dooped. The first time I used the frying pan it burnt my food and set off the smoke detector and I WAS STANDING RIGHT THERE. Now we are coming into the second half of 2008 and we have been paying monthly (although it makes me sick to see the payment go out every month). I did my calculations off of what the lady at the seminar told me, This is all you have to pay [disclose amount] nothing more. Don't ever believe that from anyone at ROYAL PRESTIAGE.

I looked at my payment history thinking okay we will be paid up in October 2008. No I still have an insane amount on my credit, because of the finance charges. All in all we will end up paying over $5,000. For what three pots, two pans, and a few knives. I did not read the entire contract, they make it near to impossible to read the contract with all the talking and shoving things in your face.

Recently I received a call from Royal Prestiage, at work, because I'm a VIP Customer. They wanted me to buy more products. Lets just say I let the guy on the other line have it. I will NEVER buy another product from Royal Prestiage. I will NEVER recommend them to ANYONE. Recently I have sought out help. We will see what happens.

In the end I will pay that company more than $5,000.00. They have caused me some physical problems (mostly due to stress) and the fighting about Royal Prestiage almost caused my husband and I to divorce. We were married only one year. This company caused a lot of problems in my life and they are scam artist.

We were also duped at a Royal Prestige demonstration. We were told that all interest paid over the course of making payments on the cookware would be refunded to use to buy additional products from their catalogue. I called them when we had paid off the amount, and they laughed in my face. They also told me I was on the student rate interest plan, but then I was charged 24%.

Finally, the dishes and glasses we received we of poor quality. The pattern was supposed to feature a thin line of shiny platinum around the edges of all products. What we got was something that looked like it had been painted with a paint marker. I called RP and they said it would come off with vinegar. I've even tried toilet bowl cleaner, and the line is still dull gray and very uneven. It looks horrible.

We are out $2400 and spent way, way too much time on the phone dealing with RP. Their customer service is terrible and lies and does not follow through with anything. We have terrible looking dishes that I am embarrassed to use when we have company.

I submitted one complaint already, but I forgot to mention a false promise. In order to get us to listen to the presentation, my girlfriend and I had to drive to mobile, al with the promise of a free vacation. Naturally we never recieved it.

I was 18 at the time, and a Royal Prestige Salesperson showed a demonstration to my girlfriend and I. I cosigned on the account after hearing the long spill about the health problems linked to other products and how much better they are. I was told food wouldn't stick, it was healthier, it wouldn't cause health problems like those associated with teflon. (He went into great detail about the health risk of teflon and other cookware) Being so young I signed a contract after hearing this salesperson tell me how much my health was at risk.

After me and my girlfriend seperated, the pots and pans went out of my mind. Then about two months ago a lawyer contacted me wanting payment for these in excess of 2000.00 dollars. I don't feel like this is right. I was lied to about the product, I was 18, and only a cosigner. I have some lawyer calling me threatning to sue. I have a wife and child now. I tried making payments, but they wanted way more than was possible.

My wife called and tried to arrange payment, since interest was still racking up. They told her that the company wouldn't let us set up any kind of payment plan. That interest (over 20%) would keep compounding until I paid it off. And she also said that I told her that I had the pots and pans and would be solely responsible for paying the debt. I don't have the pots and pans and they are in both mine and my exes name. I never agreed to paying anything fully.

I don't mind paying my debts when the product preforms and I'm not being charged astronomical amounts. I was only a joint on the account. I can't afford to pay huge amounts each month, or to have interest pile up, or have my accounts garnished. I have a family now.

My credit has a black mark on it. I being threatned about being sued. Interest is still compounding and they won't try to work with me in any way.

We attended a presentation in June 2006 and were very excited and quite impressed by the presenter and his presentation. He wasn't pushy at all and was very informative. We purchased about $2300 worth of pots and pans and they arrived in a timely manner. Everything works just fine, we have no issues with the product. However, one of the huge reasons we bought this product was because we were told several times that we could set up a payment plan and when we paid everything off we would receive the full interest back to use however we liked. Well it came to the point where I was able to pay off the entire bill and I asked about the interest and when I would receive the money back. HyCite laughed at me and said that the information I received was incorrect and they never refund the finance charge. I really wished I would've kept the sales man's card because I had words for him.

It's very disappointing when you spend that much of your hard earned money only to be told that what you were promised is a lie. If we were told that in the first place we would have never purchased this expensive product.

I feel as though I have been conned by the regional sales representative from Royal Prestige who covers the Indianapolis area. After holding a meeting at the Mariot on Allisonville road, the sales man had me fill out two applications. His reason being so was that I was a student and I would have lower payment rates if I filled out the other contract. So I did, and I have now discovered that he left the other contract on the floor in the hotel. I found this our because somebody had called me and said they had found my contract with my name, address, social security number, date of birth, and phone number on it. Everything needed to steal my identity.

I have also called today (the same day I signed the contract) and left a message at their number telling them to cancel my order. However, if it is not cancelled in 72 hours, I will be forced to pay them the $1,700.

I am complaining that the salesman lied to me concerning the intrest rate on the contract, and that he left my contract with all of my identity on the floor of a hotel. I want to be sure this never happens again.

My mother attended a free Blood Pressure Screening offered at her low income housing building. Besides the free screening, she was pressured into buying a $500.00 water filter by the boyfriend or husband of the lady performing the screening. I may never have found out about this situation had it not been for the next chapter of this unfortunate story.

The salesman that sold her the filter about two months ago called her on May 1, 2008 and asked if he could come visit her to perform a so-called service check on the filter. When he arrived he didn't even so much as ask about the filter, what he proceeded to do was pressure my mother into buying a $700.00 frying pan! She told me about his visit the following day and I immediately proceeded to cancel the purchase according to the terms specified in this lengthy contract that she signed which contained more wording than a recent contract I signed to buy a $17,000.00 car!

I cancelled the order by phone with the customer service department; I used the cancellation form on their contract as well as sending a certified letter in which I also complained about their sales practices. The company never delivered the frying pan but has now billed her for it and despite my requests that they stop soliciting my mother for further sales, they continue attempts to contact her. I am in the process of filing a complaint with the Office of the Massachusetts Attorney General and I am also contacting the consumer advocacy division of a local news channel and anybody else who will help put a stop to these con artists.

My mom and many of the other residents of her building are on fixed incomes and can't afford being taken advantage of by these predator sales people. I find it ironically sickening that they are using Blood Pressure Screening as their ticket to access their next victim because when people discover what they are getting into, the screeners are assured repeat visits to monitor the high blood pressure from the sales scams that they are perpetrating!

My mom is apparently bound to paying off a $500.00 filter with 18% interest charges and we are now battling the removal of the unauthorized $700.00 charge for the frying pan that wasn't even delivered!

Well, to use my wife's words, I'm an idiot. I figured when we received a call saying we won a free trip there was going to be somekind of sales pitch, but I gathered my resolve and sat through it. While the salesman is showing chicken and broccoli burning in his pans, he's telling us of the deadly effects of teflon pans. Alas, a miricle in engineering has provided a secure and safe way to feed the family, the Royal Prestige line of cookware. My wife looks at me all glassy eyed and silently indicates her desire. My gut says no, but when she holds her hand to her belly, I have been taken out of the decision all together. Along with every husband/father to be in that room.

The pans: not worth the price, but not complete crap, I'd say $100 at Wal*Mart for a comparable set. The salesman: a complete liar. Number on card, wrong. Warranty: incomplete, inneffective, not as advertised, worthless. Sanitation of pans: Horrendous. The people you see on this site telling you about heating the pan first are people from RP. It's crap, even the video disk they send you doesn't describe this method. And don't get me started about the eggs.

The financing is a joke, but you'd kind of come to expect that nowadays. We paid it off in two months, and just set this story back in our minds as newly-wed idiot decision #23. If you are just coming home from the presentation, return it, cancel it, something but do it now. Send everything by certified letter, and do not ever fall for this stuff again!

I bought Royal Prestige Pots and Cutlery over 18 years ago. My wife and I really enjoy using the pots for our everyday cooking needs. The cutlery went with my first wife and I am not sure how they are holding up. The pots do not hold up very well over time. The handles came apart on the frying pan, and the tops pressure top all have broken off. I replaced a pot at one time, about 8 years ago, thinking it was warranted. I had to pay for the replacement (I don't know how I was duped but I thought I did something wrong in returning it). Since then I did not try and replace anything else.

The cost of the replacement was not at 50% as described in the warranty. I paid full price for a replacement 8 quart pot. i do not trust the 50 year warranty and I suggest that you do not either. Stick with the brick and mortar establishments when spending this type of money for a product. You will be happier with the warranty process.

When my now husband and I went to the presentation, the sales man used all these scare tactics about the risks of teflon pans, and my husband being the health nut that he is, walked right into the trap.

So when we were signing papers we were told that is was one year interest free...what i did not ask was what the interest rate was after the year, it ended up being a whopping 25 percent!!

Also I specifically asked the sales man if I could return the items if I was unsatisfied, his answer...yes!

Well in the end I wanted to return the pans because everything burned and stuck to the pan, even if it was really greased!!! But of course I was told I had three days from the signing of the contract to return but it took 3 weeks for us to even get the pans!!! I eventually had to pay the remaining balance in full and they would drop any interest paid when I made treats of reporting their untruthful sales tactics...and the salesman's number on his business card...a wrong number!!!

In the end I had to shell 1800 dollars out at once to avoid anymore interest and I have a whole set of pots that I never use

Woman named Cathy from Gatewaybride.com called to tell us our daughter had won a contest. She never entered a contest. Was told she had won a trip but would have to pay airfare and attend a presentation in Medford, Oregon to claim her prize. I looked this up on consumer affairs.com and found the company they represent (royal prestige cookware) is a scam. How can this be stopped?

Caused emotional distress.

My fiance and I went to a presentation and were promised the world and that this was a good product. We bought. We then received our product and when I used the bakeware, the cookie sheets bent all up, popping up in the middle and causing food to fall into the bottom of my stove. The pots were terrible and the food stuck to every pan I had. When I called to return the product I got nothing. I was told someone would be calling me and no one every did.

I refused to pay and it still on my credit report today.

I purchased a set of their pots and pans and have not had a problem with them. It does take a while to get used to using them. They are not like your mom's pots. They are very expensive, and I don't believe that regular cookware is as bad as they say it is. The gift certificate is junk; and the trip isn't much better, but I do like the pots and pans.

I understand the complaints about the high pressure sales tactics and the financing issues. My wife and I bought ours ten years ago and went through that stuff (I just used my own financing). However anyone who is having problems using these pots and pans does not know how to read. There are ways of making sure things don't burn like preheating the pots and keeping the flame/temp down. I have had this stuff for ten years and they still look good and work great. Anyone who believes in this day and age that a salesman is telling you the truth and that you will get something for free is deluding themselves. The tactics they use are bad and the prices are high, but there is nothing wrong with my cookware.

My fiance and I received a call saying we'd won a free trip and $500 gift certificate. They said all we had to do was sit through a presentation about cookware--no pressure to buy. Well, I was stupid enough to believe it wasn't a scam, and we went. The presentation was all about how normal cookware is dangerous to your health and that this Royal Prestige stuff was not going to harm you. We were impressed and decided to sign up for one of their packages. BIG MISTAKE. When we got home later that night, I Googled these people and found out that their presentation was all a lie and that the cookware is terrible. The trips are not really free, and the gift certificate for $500 is to some awful site that only offers a limited selection of plain JUNK. You have to pay astronomical shipping fees just to get something with your certificate. I immediately began to panic and was frantic to find a way to get out of the contract for the bad cookware. Luckily I read the contract thoroughly and saw that since we bought the stuff off site, we had three days to submit something in writing that we did NOT want the stuff.

I read through everything several times to make sure I knew what we needed to do: fill out the form on the back of the contract and send them something in writing that you no longer wish to purchase the cookware. We filled it out that night, and I rushed to the copy place to make copies of everything we had to send to them. In addition to the form, I wrote my own letter stating very specifically and clearly that we did not want their stuff, EVER. Copies of the contract and our finance form accompanied everything. The next day I went to the post office and mailed it all out next-day mail with tracking numbers and everything. The $20 fee at the post office was worth getting out of that contract.

Do not let this happen to you. 21st Century Todays Bride and ROYAL PRESTIGE are a huge scam. Do NOT go to their presentations or believe anything they say. Read the contract completely because they will probably lie to you. I regret ever going to that presentation, but am so grateful that we were able to get out of the mess. We were able to get out of the contract, so the only damage was considerable worry and stress over the whole situation. I just wish that there was some way those people could be stopped forever. No one deserves the hardship they cause.

I was called and told I was a prize winner and was never called back about what it was exactly that I won. The information was something about a wedding package.

i have also purchased a set of these pots and i think the are amazing. i have owned my pots fot over two years and use them every day.. i think people should learn to cook on stainless steel pots before buying a set of them..i have also had no problems with my financing with hycite finance..i just think people that don't know how to use these pots correctly do not like them and try to get their money back. people fail to realize that these pots are 9 ply construction and vaccuum sealed therefore they hold heat longer so if THEY cannot regulate temp. in a pot its not the pots fault. as far as sticking if you heat the pan to the proper temp. the food won't stick. please feel free to contact me on any aspect of this matter.

In early January of 08 I received a phone call from a lady claiming that my husband was a finalist in a contest called Casa de su suenos (House of your dreams) that supposedly had been advertised about on Telemundo and that all we needed to do was to go to the Holiday Inn here in town and that there was nothing to buy. Well come to find out it was a presentation for this cookware. My husband and I are both Hispanic but are not very fluent with Spanish and this meeting was all Spanish.

They claimed that we were killing ourselves with the cookware we were using and kept asking us that didn't we want our children to be healthy...well of course we said yes and were scared and feeling guilty about all of the chemicals that we were supposedly feeding our kids so we signed up for the 10 pc cookware after being persuaded. We had explained to Mr. Alvarado that we didn't have the money for the down payment and that maybe we would try again once we were more financially stable BUT he kept on pushing for us to borrow money or a credit card from a friend or family member all while filling out the application for us, we signed it and he told us that he would call us in a few days to see if we had gotten the money, he gave us some envelopes just in case we got it and we were on our way.

I never heard from him after that. He did tell me that I had until the 24th of January to send the yellow cancellation slip with our signatures and I did just that. Now just yesterday (February 25th) he came to my home asking what had happened. I told him that I had cancelled and he said that I couldn't. He began to talk about my husband and I being people of our word and that our credit was going to be ruined. For one, I never gave him any down payment and second we sent in the cancellation slip on the 24th as he had said. We never got any merchandise or billing statments. So, are we still bound to this application/contract? He is supposed to call me back tomorrow.

I feel that this man is going to keep on harassing me until I give him the money, he kept asking me do you have at least $50.00. I had to explain to him that my husband is a truck driver and that he takes the money with him, which I don't think was any of his business but didn't want to cause any trouble as I had small children in my home.

My grandmother sent in her initial payment of $200.00, then changed her mind and they are totally dismissing her. She is 87 yrs old, on a fixed income and these people wont help her.

She didn't know what she was getting into and she's on a fixed income so this will hurt her financially.

I have similar issues as others about Royal Prestige: The free trips and other prizes for sitting in the seminar. The high percentage rates and the cookware that does not do as presented. It was just another bill that I wish my husband and I would have never agreed to because we don't even use the cookware, and it doesn't work as stated in the presentation. I was very disappointed in the whole Royal Prestige presentation. After reading this article, it's making me even angrier. I would not recommend any friends or family to fall for this trick of presentation.

I am a stay at home mom looking for a full time job again. The interest rate is expensive, and they both have us listed on our credit reports when only one of us filled out the application.

We were basically pressured into purchasing the cookware. We were told it was going to be something we would use forever..however, after further researching a few days later(since we were told we couldn't get the seminar sale if we waited) I am ver yunhappy with what i have found out. i tried to cancel, but i was told i couldn't.

My mom, my sister and I went to one of those meetings Royal Prestige organizes. My mom was told that she was eligible to win a Car (red truck, i cant recall what brand) so we ended up at the place and we watched the presentation and all the good qualities of their plates. at the end of this orientation, my mom was approached by one of the vendedores and thats when i knew my mom felt shy (intimitaded)and this person (lady) just started to pressure my mom (by talking and talking and trying to convince my mom)next thing we know a manager or supervisor came and stood aside of the lady and he started talking and convincing my mom as well. So my mom was being pressured my by two ppl now)my sister and i didnt say much.

I just watched this person and payed close attention i did butt in to ask my mom if she was sure about it. I knew she wasnt convinced but unfortunately she gave in. what i recall is that they asked for my moms information such as name adress etc. also 3 phone numbers of friends or relatives, and had to leave at least $40-100 dollars. and asked where she worked. i dont recall them saying what was on the contract and they didnt give her time to go over it. the lady did mention that someone will appear at our home to tell my mom how to properly wash the plates (which this person never showed up).

At the end they gave my mom a card to fill out to be eligible for the car and told her to watch the show El gordo y la Flaca to see if we win. Couple days later, her order shows up. my mom wants to return them and makes phone calls but no response. she gets billed for the first payment, she pays it even though she has not used the plates and are still sitting inside the package box up to this day! She does not want those plates and she does not want to have them. she's not using them so then shes not paying. and wants someone to pick them up.

NOW, my mom is being sued by Royal Prestige and is being harrassed (including me) by an attorney and a guy who keeps pressuring my mom to drop of money to some persons account and calling to tell my mom that someone is going to come to our house to pick up the money. i find it all wierd that they are just pressuring and pressuring my mom to give an amount of money to them. i find all of this very tormenting and it gets me mad. i had a bad gut feeling about it from the start and... i was right.

My fiancee and I went to a seminar at The Courtyard Marriott in Florence, KY in April 2006. We were only going to receive our guaranteed free vacation (that we never ended even taking) but were talked into purchasing pots and pans for a total of $2000.00. Our sales guy Tom went on and on about cancer and diseases and the length of our lives by using regular cookware. We were stunned by the provided information and decided to go through with a purchase. We put no deposit down. After receiving our pots and pans we were very excited to put them to use and start eating healthier and provide our two children with lengthier lives and healthier food.

Trust me when I say THEY DO NOT WORK!! Our food didn't cook correctly and clean up was definitely not as simple as Tom had demonstrated (another one of the reasons we even wanted them. Clean up was to be a breeze!) The food we prepared or tried to anyway would stick and burn. There were nights I would have to pull out my old cookware and start dinner all over again just so we could still have dinner.

Within a week of trying to use these great pots and pans we decided to call Tom and explain our situation. He said there was nothing he could do. I tried calling the so called customer service line and ask if we could return the merchandise and stop payments. They said no, of course. After about nine or so months of keeping up our payments we decided we weren't going to pay anymore. The pots and pans have been on my porch in a box for almost a year. I refuse to bring them back in my house. I get calls and letters threatening to get sued for non-payment. Oh and on our invoices would be a total balance that never went down from the original balance of $2000.00 and when I asked Tom about that he said it was because the 9 months that we did make payments was for the interest, not the pots and pans. We feel very manipulated and even a little stupid for believing Tom's sales pitch. BUYER BEWARE!

We have two small children, one of which has been sick since birth. The months that we did pay for the merchandise could have been used towards more important bills such as our child's medical problems. Now I may be getting sued for merchandise that doesn't work and is pretty much junk. It's a scary thought!

The sales person signed my name in the contract for Royal Prestige. I didn't know that it was a contract. I stopped paying Royal Prestige, and the salesperson took me to court under Royal Prestiges name and claimed I did not keep the promise in the contract which I did not sign. She did for me.

She put my name in the small claims court, and the judge is making me paying to her personally.

I have a nice set of Aluminum pots and pans that work wonders!

@

I was told that I had won a trip all inclusive and all I had to pay for was the flight. Once I agreed to the session, she was talking at a fast pace about the sickness other pots cause, what can we afford. Etc. Etc. After the video we watched was over, the lady got furious because we didn't buy the cookware. She tried so hard to convince us. After three times I guess she said forget about it and she quickly packed up her stuff in her suitcase and left. We could tell in her face that she was disgusted that we didn't budge.

P

My fiance and I attended a cooking presentation following a bridal show in Houston last year. The cookware was offered by Royal Prestige. During the presentation, food was cooked and offered for sampling. Also, the cookware was passed around and we were encouraged to touch/feel it as much as we wished. At the end, the presenter said that the cookware was available for purchase and that he would be glad to go over pricing options and financing options at our request. It was the complete opposite of what I had read on many websites about the sales tactics from this company.

As for the product itself, it has been everything it was promised to be. We cook the overwhelming majority of our food using their so-called waterless, greaseless method and it tastes great. The cookware does seem to be a bit pricey, but considering how quick the other stuff we had bought from nameless big-box discount retailers wore out, got scratched, and left Teflon pepper in our food, it has been worth the upgrade.

Given that it is expensive, it is not for everyone. But I will say that the cookware is very high-quality (so far) and that I am one person who is VERY happy with my purchase.

I bought a set of pots and pans from Royal Prestige. They were suposed to deliver the merchandise to my home via UPS. I never got the merchandise so I called the company. The representative fom the company said that the person next door had signed for it. I asked my neighbor about the delivery and he knew nothing about it. I called the company again end explained the situation. The solution from the company was to send a new set of pots and pans and, of couse, I never received it.

The company is now charging me the amount of $1,885.95 and put negative feedback in my credit. I refuse to pay for something that I did not receive and I don't want them to send me a new set.

I had a trainee called me and offer a wonderful opportunity of having a nice meal for free, that I can invite 4 couples to. They will cook and I did not have to do anything, just watch. They were about an hour late, all my friends waited. They cooked, we ate, and then came the sales pitch for very expensive pots and pans to cook in a very healthy way. There are very heavy for my arthritic hands. They are financed by Hy cite finance so I purchased 8 pots and pans and it was a total of $2149.00. I was never told about the interest rate being so high at 24%.

When I received the merchandise every lead had broken valves, I had call few times about the missing and broken valves, they told me they will send some for free with in 5 working days. That was on June 07.2007 and we are now on Dec. 16, 07 and I have not yet received anything. I continue paying the monthly payment of $95.00 per month for some heavy broken pots and pans that I cannot use and they are just taking up space in my cupboards.

I am a widow living off a social security pension with only 2 more years left. This a burden for me because I really don't have the money to pay for something that does not work for me.

It's more frustrating because my husband and I have been married for almost 3 years and haven't taken a honneymoon yet. The trip vouchers were suppose to be the way we would go.

A couple of years ago my fiance and I received a phone call stating that we had won a free trip. All we had to do was sit through a 1-hour presentation at a hotel in town. We thought we would get the free stuff and go, but after their claims of Tephlon coated pans causing disease/ birth issues, we were playing with the idea of purchasing the pans. The kicker for us was the second free trip, and silverware if we bought a set of pots and pans.

We thought we were getting the deal of a lifetime, but everything sticks to the pans. The +$2000 set of pots and pans sits in storage as we speak. We couldn't afford the the airfair for the trips so we never used them.

I am being force to stay with a product that i don't whish to stay with and pay an absured amount of money for a cookware that i don't think is worth the money.

My husband and I were called after I attended a bridal show and were told we won a vacation. We fell for the sales pitch and the health risks they told us about. Even though we have bad credit, they approved us for $1500 worth of cookware. The gift certificate is also a scam. We would have to pay hundreds of dollars in shipping for a certificate worth $1,000. Now I have fallen behind a payment and they keep calling me and asking me to post-date checks!

Last night Mary from the company, Hy Cite Corp, called at 9:20 PM. I was angry because it was after 9 PM and I was already in bed. I asked her if she knew what time it was and she started yelling right away so I hung up. She continued to call my home number and when I hung up about 3 times she started repeatedly calling my cell. The last time I answered it and just sat there and said nothing. She then said , "You are a dead beat," and hung up on me. At that point, it was about 9:45 PM. I cannot even cook with the pans because everything sticks to them!

After my engagement in 2002 and attending a bridal show, I received a phone call from Royal Prestige telling me I had won a vacation. In order to get the vacation all I had to do was go to a hotel and listen to a presentation on cookware. After two hours of hearing how dangerous other cook ware is and how Royal Prestige cookware is so healthy, I was bullied into purchasing $1800.00 worth of cook ware. I was told that if I did not purchase at the time I would never be able to purchase in the future and would also lose the free trip. I signed up for a payment plan and was not given a copy of the contract. I was told my copy would be mailed to me.

The vacation was a scam, you had to pay for it. The interest rate that I had to pay was enormous--not the 2% told by the salesman, but 21%. When I called to complain I was told that I should have read the contract; I wasn't given the option ot read it. I was 24 years old and not prepared for the bullying tactics of the salesman. He claimed that other cookware would cause cancer or the fumes from Tephlon would kill my pets with repeated exposure. There were over 10 couples who signed up. It has been several years and I am still outraged that this company got away with such a scam.

I was not always able to pay my ridiculous payments on time and therefore had strikes against me on my credit report.

I believe it is well worth the money.

I put down $60 cash and was told that I could cancel within three days. The dishes weren't shipped until three days later, and when they arrived they were just a cheap set of dishes.

Now I have received the first payment notice and discovered that I'm being charged 24% interest. The contract does not specify interest charges at all, and doesn't even have a mention of interest charges , or a field in which to enter them.

When I called the sales representative she told me that I should have known that there would be interest !
I called Hy Cite and was told that their copy of the contract specifies interest !?!?

They are now threatening to damage my credit.

I am currently engaged to be married in Sept of 2008. On October 23 I received a call from Royal Prestige stating that I won a prize of a 3-night, 4-day trip to Mexico, Bahamas or Dominican Republic. I was told I won a sweepstakes I entered at David's Bridal. I am a registered bride with David's Bridal but have no recollection of entering into a sweepstakes with them. In order to redeem the prize it was a must to bring my fiance, and all we had to do is sit in for a 1-hour presentation on cookware. The presentation lasted nearly three hours and was at a hotel. During the presentation the district manager Gene Confredo made claims that we were basically killing ourselves if we did not use their pots. I decided to purchase the cookware and pay with my credit card but he insisted that I use their finance plan instead.

I have a signed contract that states that I have 3 days from purchase date to make any cancellations. I spoke recently to District Manager Gene Confredo about canceling my order, and he convinced me to take a deferred payment plan that will allow me to make no payments until February of 2008. I some how felt pressured and agreed to those new terms. I then called back again and told him that I wished to cancel my order. He stated that it wouldn't be possible for me to cancel my order because after I got off the phone with him he confirmed my order and that the order is being shipped out to me. I told him that upon receiving the delivery I will simply send back the items unopened and cover the cost of shipping the items back if I have to. His response to me was that the best he can do for me at this time due to the fact the items has already been sent out to me is give me 30% off on my order which will lower the charges down to $899 in place of giving me the free cutlery gift that I originally ordered with my cookware set. I questioned him because if my order has been shipped out cookware, gifts and all how can he possibly make this adjustment?

I am distraught that I just took 2,000 dollars out of our unborn son's mouth and could have used that money towards our wedding or most importantly our baby. I'm angry because it's only been a day since I purchased the cookware and am being forced to commit to purchasing the cookware when I am well within the time span they allow to make cancellations. It almost as if they stripped me of my consumer rights.

I was selected to attend a bridal showcase at the Stone Lodge in Huntington, WV that was being held by Royal Prestige. Regardless of what the president of the company says, the salesmen DO used scare tactics to sell the products. It is even in their videos that are shown. I can also remember the man clearly saying that Teflon and aluminum pans cause cancer.

And THANK GOD we read the paper work. The interest rates are there...in the fine print on the BACK of the contract!

My fiance and I went to a Royal Prestige bridal show with no intention of buying anything but were talked into buying pots and pans and told that it wouldn't cost more than $2444.99. I did some research, had a change of heart and called them to cancel. I was told I couldn't cancel since we went to the show and weren't approached at home.

We have now a big bill and are scared what damage it may do to my fiance's credit.

I ran across this website by accident when I was looking for Hy Cite's website to make my monthly payment. I found myself reading all of the articles about Royal Prestige and Hy Cite. I found them all eerily similiar. My husband and I went to one of the hotel presentations in the Chicago area last fall prior to our wedding. I admit that we were naive and after the purchase I realize actually quite stupid.

Our presenter utilized the tactic that was mentioned here, the health factor. He did state that teflon caused cancer and these pans are the safest way to cook for our families. He stated that the teflon pans produced formaldihyde and that was deadly. In hindsight, I absolutely see the reason they do the pitch they do to the people they give it to.

My husband and I had never been married before and looking forward to our life together and for some reason we both fell for the health pitch and how wonderful the pans were supposed to be. We have followed the directions to the letter and still prefer different pans. Everything DOES stick to the pan no matter how you use it. If I was able to go back, I without a second thought, would never have purchased them.

Secondly, the billing is deceptive to say the least. As in other transactions I read about, we were never told of the interest rate besides he did say it would be a competitive one. The statement that I receive every month conveniently does not list additional fees though one would think there weren't any since the payment received is listed.

Any normal bill-paying adult would make the assumption when the payment is listed, any additional additions would be listed as well. But my husband found out that when we were a day late, Hy Cite added on $27.00 fee to a $59.00 monthly payment. We had no idea this was added on since they just tacked it on to the balance owed. It certainly was our fault for getting the payment there late but they hide the fee so consumers are not aware.

Personally I know if I saw the late fee added was $27 I would make a point to not be late. The late fee is totally disproportionate to the payment, but more importantly, they made the conscious decision to hide the fee form the consumer.

I've been rambling on too long. This topic just gets me very heated up and frustrated that we were so stupid to fall for and give our hard earned money to an awful business like Royal Prestige/Hy Cite. I know we will never do so again and will certainly tell anyone who will listen the same.

I had just turned 18 and was getting engaged. My fiance and i had gone to a bridal show and won 2 free vacations but we had to go and watch a presentation at a hotel. we got there, they showed us a bunch of pots and pans...stressing there's no pressure to buy. they were in fact, forcefull and not very happy with us asking any questions. i'm a cook and didn't really have any pots and pans of my own so we decided to go for it. we wound up getting roped into just over $2,000 worth of pots and pans.

when we got our package it was missing pieces and we had to wait another week to get the rest. by the time we actually received everything we were supposed to get the return date had passed. we didn't want the pans...we used one of them and it got all foggy looking. we asked the company about it and they said some of the pans get that way but you can buy a cleaner that we make for them i'm already spending 2000 on pots and pans, who in the right mind would want to spend even more money on a cleaning product for them?! i told them i will not use them, and that i don't want them. I was told that there is no possible way for that to happen.

My dad has called them, e-mailed them, and all he's gotten are rude responses basically saying we'll get your daughter's money one way or another.

In 2004 I reviewed my credit report to find this account as a Charged-Off account. I was surprised because I was never aware that the company had a remaining balance on me. Aside, from this I had a $3,000(estimate)available credit with the company and was later able to purchase another item, proving my paying worthiness. I was never notified by mail, and the represenative Jeovani Jerez,knowing where I lived never took the responsibility to drop a note under my door or knock on my door to notify me(Of such balance) like he did when I initially made the purchase with him. I tried to dispute this off my credit report, but it was his word against mine and I no longer had the receipt that I held on to for 6 mos. 3 years ago. In consequence this is affecting my credit score, preventing me from being eligable for mortgages that I was hoping to apply for next year. Today it is posted as Now paying,was a charged of account making this a very inacurate statement with my account with the company and greatly affecting my credit score.

I gotten a call at work from 21st Century Bride. They informed me that I had won a 3 day 2 night trip to Florida, Las Vegas, Atlantic City, NJ etc. that we could use as a honeymoon package. It was not told that we had to pay for airfare. I was really excited, but also wondered how did they get my name and number. Honestly, I did not give my information to anyone about something like this. I am very leary of this types of scams. My fiance' and I went thinking that all we had to do was listen the a speech about fine china and get our $500 certificate and the trip information. The sales person was telling us how our cookware was killing us and we needed to use 'their system'. I was a little leary once he indicated that there was special price on the pots at that time only. We talked about it and then decided against it. We thought that our credit wasn't a issue when purchasing pot and pans.

This isn't a complaint. I felt compelled to write after hearing some of the complaints. I have Royal Prestige products and love them. Yes I didn't like some of their sales tactics, but I wasn't forced to get $2000 worth of stuff. A person has to use their head in some instances and also remember that usually when something says it's free there is a catch to that. I have seen the same tactics used in selling time shares etc, and don't believe the amount of people who fall for the speal.

Yes the food sticks, when it is browning. It is supposed to. If you try to turn it before it is browned on one side you can't. You have to wait until it is browned. It has turned out some of the juiciest meats that I have ever tasted, and also cooks the best rice in less than half the time.

I have recieved hundreds of compliments on my dishes and silverware that I recieved from them as well.
As far as the nonstick stuff is concerned. You should do more digging on that. I did have a friend whose birds died of that, and also there was a lot of investigation about that a few years back, and think about it. Every time you use cheap non stick cook wear, that stuff comes off the pan. Where is it going? Into your body. YUK that is all I have to say, and I hope that you get this.

P

Never sign a contract for anything! It was a learning experience. I can't even look at nor use the china because as beautiful as it is it just brings back bad memories. Before I sign my name to anything, I just imagine the person on the other end of the table taking my car away and that's all it takes. No dotted lines!

A woman has called me several times at my home. On my caller ID the number and name, Royal Prestige appears. She insists I speak to her in Spanish. She clearly understands English but insists I speak to her in Spanish. She tells me Your last name is Lopez. You should speak to me in Spanish. She will not identify herself. She is extremely rude to me. I do not want her to call me again. I am filing a complaint with my phone company and your company needs to understand you have employed an incompetent, rude person to market your products.

My credit score is now under 600 because of this...I was at 675 middle score before this, and it has hit my score hard after the fact.

Although I'd love to say that I completely agree with everything Hy Cite is saying about their cookware, I cannot. I have had the cookware for several months now thinking I'm going to have to pay for this until it's paid off, and after reading everyone elses complaints, I feel I'm right.

The cookware does work like advertized, but the tactics that were used are exactly what Royal Prestige is claiming that they don't do.

I got a phone call one night from a company called Table Charm in Toronto, Canada. They had told me that I had won free accomodations for 2 nights for any hotel in North America from a raffle I had entered from a wedding show I attended a few months before. Of course I felt so lucky and excited for the opportunity, All I had to do was to drop in for an information session about their products and at the end I would recieve my voucher. I mentioned it to a couple of my friends and they warned me to be careful and that it may be a scam.

I went along with my boyfriend and immediately we felt pressured by the sales reps and they offered another opportunity to include a free 4-night cruise with a purchase. We both thought it was a great opportunity and went for it. We thought the price was incredibly high for cookware but thought, with the cruise, it's worth it, we can just finance it and we'll be ok. Immediately after we felt uneasy about our purchase and searched any articles we could find about Table Charm and it being a scam. We came across a few articles about people not bothering to got the the session but nothing about it being an actual scam.

3 months later, after receiving 2 bills, I've noticed how ridiculously high the finance charge is at 24%. For a $1700 10 pc. set and paying a minimum of $34 a month I'm basically paying off a mere $2 a month with the finance charge. It'll take me a lifetime to pay off the balance at this rate. I just recently came across this website and read all the different experiences that other people have had with this Royal Prestige cookware and I'm deeply disturbed at this point and I don't know what to do. I haven't even used the pots yet and I already hate them. I need some assistance getting out of this and I don't know where to begin.

My fiance and I received a phone call saying that we had been selected to receive a free vacation and all we had to do was attend a one hour demonstration for pots and pans. I was so excited about the free vacation so I begged my fiance to attend the demo with me. We attended the demo that lasted almost three hours we were so amazed at all the wonderful benefits of this revolutionary cookware that we purchased the 10 piece cookware set along with the cooking utenciles and bakeware for a total of $3700!!

We have had our cookware for almost 3 months and we absolutely hate it! We were told that our cook time would not only be cut in half but clean up would be such a breeze! They led us to believe that teflon was linked to breast cancer and Alzheimer's disease, both of which my grandparents suffer from. They told us that you can cook 2 large frozen chicken breasts in 10 minutes and the cooking health system would help us lose weight and increase our value of life.

This horrible cookware and the accessories do not cook anything in 10 minutes. We did not lose any weight, in fact we have gained weight from having to eat out so much because of the hassel of dealing with the cookware. My clean-up time hasn't been decreased only increased because it takes hours of scrubbing to get the pots clean. It takes a good hour to boil 4 quarts of water on high! We feel as though we were not only misled into believing lies about how bad other cookware was but we also feel as though we were lied to about the quality, performance, and benefits of this so-called health system cookware.

We are having to pay $127 a month for something we hate and cannot use. By the time our loan is paid off we will have paid a total of $3155.64 with an 18% interest rate. We are newlyweds and we have a two year old, this money could be going to pay for Daycare.

Economic damage - $1800

I made a purchase for their cookware on June 9 2007. My nephew looked up their businesses online and found some bad things. So I decided to cancel on following day. I sent my cancellation.

My rep. still sent the order and I received the cookware which I canceled. I got in contact with Hy Cite Co. and they said I should talk to my rep. I've tried to contact my reps but they don't answer the phone until I used someone else's phone. During the whole conversation they tried to make me look stupid and said I had to pay for it.

During the conversation with Amauri I broke down and cried because he said it was all my fault and I have to pay for it.

I paid $1100 for 2 skillets and I have never been able to use them and I have to send then a $150 dollars every month from my minimum salary. I have had 2 grandkids in the mean time and I have to use that money every month instead of suing it to help my single mom daughter. I get so angry when I see them and when I have to send that check every month!!!!!

I have been called twice now by two different people claiming to be from Royal Prestige offering me a free vacation with Wyndam Resorts. The first time a lady called, I wrote down the info and assumed it was a scam so I did not go to a presentation for some cookware at a local hotel. Now it is a month later and i receive a second call from another lady, this time asking me personal questions that has nothing to do with this so called prize i've won. I was told they got my name from some entry form i filled out, which i didnt.

I was then asked my fiance's name, if we worked full time, do we live with parents or on our own, do we own good cookware...all unneccesary and I feel as if i am being lured out of the house to go to a hotel for a presentation, or a vacation where someone can then conveniently rob me. I am very concerned and wonder if I should bring this phone number to the police.

After receiving a phone call that we had won a raffle, we were told that we had won a $50 gift certificate, a $500 gift certificate, and a free vacation, but would have to attend a presentation in order to receive them. My husband (then my fianc) had to attend with me in order to receive the $500 gift certificate. Both of us attended the presentation where two other couples were present. The salesman pitched that regular pots and pans with a Teflon coating posed extreme health risk and that non-coated pans such as aluminum would contaminate food and cause severe health problems.

As part of his demonstration he wiped a black residue out of an aluminum pan. We were then shown a video which preached the health benefits of cooking with Royal Prestige Cookware and the negatives (particularly the hazards of other cookware such as Teflon) of other cookware. We were informed that prolonged use of other cookware could lead to cancerous tumors, high blood pressure, and birth defects.

What he didn't tell us, was that having to deal with Hy Cite Financing would raise our blood pressure more than anything else. The prices were astoundingly high, even after we forfeited the $50 gift certificate to receive a free set of tableware... which we were charged for. The salesman was very forceful, assailing us and telling us that we should buy these products if we loved our family and didn't want to spend more on other, lesser cookware.

He also told me that I would receive a special 'student discount' in which I would only have to pay $20 a month with a low, 1% interest rate. What he failed to mention, was that it was a $40 payment with a 19% interest rate. We were also uninformed about how long we had to cancel the contract, my husband specifically recalls being told that we could cancel at any time. We signed the contract on a Saturday, meaning that 'IF' we had been informed that Royal Prestige only had a 3-day cancellation period, the only day we could have called them would have been on Monday, the third day from the purchase, because none of the offices would have been open on the weekend.

We didn't receive all of our cookware at once, either. First only a couple pans showed up, and we were told that everything else was on back-order. The first bill did not arrive for at least two (2) months. At which time, I was in the Marshall Island for school and my husband was conducting Army training in another state. I knew our first payment was due in June, so I contacted Royal Prestige. The only way to get ahold of them before the first payment was due was via their customer service email. They replied that they had a possible match for our account number and that we would have to call them. I was unable to call them due to the time difference. I had relayed that information to the customer service office.

In the meantime, my husband was receiving harassing phone calls from Hy Cite Financing while he was training, stating that we needed to get in contact with them. It was apparent that one end was not talking to the other because we already had been in contact with them since before the first payment was due. Afterwards, I finally made a phone call despite the large time difference and demanded that they not only make that payment but the next two (2) monthly payments in one statement via my credit card... which they claimed they don't do, so that I would not have to make a phone call again while I was abroad.

It is increasingly difficult to make on-time payments to a company that doesn't allow for online payments or over-the-phone payments, especially when you must wait on a billing statement that shows up five (5) days before it is due. There were several times in which our bill showed up days before, and sometimes after, the payment was due. That is 'IF' the bill showed up at all. Several times we would make a payment, and then the bill would not show up for the next month, and then we would get yet more harassing phone calls stating that we had missed a months payment.

When we talked to the representatives on the phone, they increasingly tried to pressure us to set up automatic payments through my bank account, but a company that can't even get a bill to me on time will not get anywhere near my routing number. Some of the harassing phone calls were even made to both of our parents, and other relatives that didn't even have the same last name. How this company gets ahold of this information is astonishing, especially since it is illegal to contact them.

Finally, I became so fed up with their collection calls and high interest rates without getting anywhere on the principal amount, that I took out a loan through my bank and sent a check for the full amount stating Paid In Full to Hy Cite. That was just over three (3) months ago, and they are still calling us stating that they have not received any payments and threatening to leave a bad mark on my credit. After checking with the bank, we discovered that Hy Cite has not cashed the check yet. After my husbands parents were contacted AGAIN, they said that our dispute could not be settled through the mail. So, pray tell, how can we settle the account if they don't use mail, internet, or phone? It sounds to me that they just want to get ahold of our bank account.

My husband went to school for cooking, so he immediatly fell in love with the pans. The presentor talked about health risks if you use other pans. How other pans can cause cancer and altheziers (which really scared me, my grandad had just passed away). But I was really put off by the price. I was already working two jobs and trying to save for our honeymoon and house. I am also a part time college student. I pay my own way, which is quite expensive. My FI was trying to pay off his school loans. But somehow or another, we ended up with $1500.00 with pans and bakewear. The bakewear is horrible and we use my husband's left over from cooking school. Everything sticks to pans! I do't bother cooking vegetables in the pans, it would take too long.

Before we got the pans, within the week of ordering them, we sat down and figured out our budget. The pans didn't fit into the budget. I wrote Royal Prestige a long email explaining the situation. That even though we both work a lot, I am a college student and we think that my education and putting a roof over our heads is more important than some pans. They didn't agree. What they did do, is lower our payments. They contacted my school (against my will) and confirmed my student statis and gave us a student rate. A whooping &68.00 a month! I told them that I didn't want the pans, they were in the box, please take them back. No can do.

So, now as of today, we have had these horrible pans for about a year and a half. And each month, if a bill has to go unpaid, it is the pans. But, if you don't pay them, they call and harass you constantly. We were in a major car accident a year ago, putting my husand out of work for two months, and putting us way behind on everything. We almost lost our house. But they don't understand that, they don't care. They just want their money. My husband has a payment deal with one of the reps, Rob. Rob actually told him that if his contracts didn't get paid on time, he wouldn't get his bonus! I said I hope he never gets a bonus, I want it, for all the trouble they have given us. Even though my husband has the deal with Rob, his employees constantly call us at work and home. My husband has gotten numerous calls at work and his supervisors are starting to get annoyed! Hopefully, we will be able to pay the bill off soon, and along with that, file major complaints against some of their employess. And when that is done, I will package up and send back those pans to them. My husband has even mentioned to Rob in their discussions how horrible the pans are and he just brushed him off. It's like, they don't care about their customers happiness, all they care about is the money!

As most places, they should have a 30 day return policy, not 3. In the 3 days after the show, we were so busy that we didn't have time to think about the pans. 30 days is a better option. But apparently, they want to trap people!

I got a call saying that I was eligible to receive a free cruise if I sat through a short presentation for Royal Prestige. I didn't even know what Royal Prestige was, but hey, for a free cruise and a few hours in the car alone with my fiance and no kids-- I agreed. What could hurt?

I wasn't in need of anything so I knew that whatever they were selling I wouldn't buy. However I didn't know my fiance very well, I guess. I learned that day that he was excited over cookware and knives and etc. So he was tempted to buy and so we did... $3,000 dollars worth.

The pots and pans had to go in my name because I had better credit and because I was a senior in college, which made me eligible for a "special deal". I didn't have to pay for the first 6 months, plus I got lower payments for a year-- since they understood how difficult it is being a college student. Normally, I wouldn't have fallen for such a scam, but they told us that the Teflon coating on our pots and pans was linked to horrible things and with two children, that scared me.

In a month I received a bill - before I even got the products. I rebutted the bill, saying I wasn't supposed to pay for 6 months. They said that was nowhere in my contract. I tried to cancel, but they said the package was already in shipment and I could no longer cancel.

I have paid the minimum for almost one year and have only really paid off some $21. That is how high the interest rate is. I have a $2400 debt to my name for a set of pots and pans that are not any safer than what I bought from Walmart. They are heavier and more awkward to use, are not easy to clean and my food sticks.

I have received multiple calls from this organization stating that I filled out a pink Card at a bridal Expo and that I have won the carribean vacation. I have asked each phone representative where I filled out the pink card, asserting that I have never been to a Bridal Showcase, and do not recall ever filling out one of these cards. They then explain to me that I have won a free trip, and that I have to do nothing to claim it. Except, come to my house where I will have a china and cookware party for me and all of my friends.

I have explained that I am not comfortable with strangers in my house (in an effort to get them off the phone) and the latest answer is that your husband will be there to protect you. When I explain that I am not interested, the sales rep will then explain that I will give up the free trip. Each representative has then said that the trip will never expire, and since they had my address, I have authorized them to come to my house, therefore making this call a courtesy to set an appointment.

I was just contacted by a company called Royal Prestige who said that I had won a free trip and all I had to do to redeem it was to go to the Holiday Inn and listen to a short (about an hour) presentation about their cookware. They said we had no obligation to buy and my husband had to come. (It was supposed to be for engaged couples but they were willing to make an exception for us!) After the phone call I looked up this buisness online and was directed to this site. I read all of the horror stories and I immediately called to cancel my appointment with them. The lady on the phone was so rude. When I said I wanted to cancel my appointment because I had read about their scams online she just said bye and hung up the phone! I feel so greatful to have read this site first!

Thanks to you I will not be going.

The individuals did not have name. but yes all the recorded previously by other complains are true. If someone will be able to record one of their secions they will be able to prove that yes they do mention about getting disease with other pots and pans.

I thought it was just me who had a problem with Royal Prestige. The lady that pressured me into purchasing $1,200 worth of crappy cook-wear stated I couldn't return the products back and NEVER mentioned anything about a 3day return period if I was not satisfied or didn't want any use of it. I really thought I was getting my money's worth with the free trip that didn't include air and many other bogus promises. The interests rate is uneblievable.

I don't think Royal is the name they should use. One of the pans that were given to me does not work w/out oil (as I was promised) even with oil, I can't really fry anything. It's a disgrace and truly a lie. I would NOT recommend Royal Prestige products to Anyone. I think they should not be selling products that are not high quality. They should be selling this product at the open market places for $1.00.

I have felt like I got robbed since day 2, but I continued to make all my payments until now. I have seen similar sets like the one I bought way cheaper, and the purifier that I got is a commercial one that I can barely use.

My fiance and I attended a seminar given by a Royal Prestige distributor under promise of a free cruise and free prizes. We sat there for an hour and watched the couple cook. We also participated in several demos illustrating the filth that comes off of other pots and pans when cooked with. They even offered us food cooked in front of us (Chicken and Broccoli dinner). At the end of the presentation, we were exposed to the highest pressure sales people I've ever encountered. We even went so far as to say We can't afford this right now, and they pushed further with their financing plans. Fortunately I'm a very savvy shopper and know when to force a stern NO. The demonstrators then turned to the next people without even saying thanks.

My fiance asked about the free cruise and they begrudgingly handed us a packet of information. When we looked at the pamphlet, the free part of the cruise was not so free. We would have had to pay for EVERYTHING except getting on the boat. I could easily find better deals on Travelocity. In the end, the only thing we lost was an hour of our time and half a tank of gas. I guess we should be thankful for that.

Royal Prestige had an individual call me and tell me that my fiancee and I had won a 3day 2night honeymoon package from them. I didn't recall ever signing up for anything, so I thought this was kind of odd. So when I called them back, they told me that we had to meet with them and watch their presentation to get the package. Also, we were offered a discount on their products, but were not obligated to buy. I thought it was strange and researched them on your website, and I just want to give others a head up. If they call you, don't fall for it. I didn't meet with them or even purchase anything because I read other peoples stories about how they were ripped off. So I didn't get scammed, but I just want to warn others and also thank the Consumer Affairs website for filling me in!

My fiance and I attended a promotional get together for Gateway Bride. It was a very high pressured seminar that we had to sit thru, so we thought we would just buy the cheapest set we could and get out of there. The cheapest set was $2100. As a new couple starting out and with a baby on the way this was very hard on us. But we set up a payment plan. When we didn't recieve our pots for two months we didn't pay any of our payments and everytime i tried to call someone at the company nobody would answer or they never returned my calls. All I wanteed to do was cancel my order. But when i finally did recieve my pots in February i decided to try one out and it burnt everything. I followed all the diections and still it burnt everything. I tried to call someone and talk to them and still no return on any of my phone calls. So now i am stuck with dishes and pots and pans that i never use and payments that i refuse to pay!

We have been trying to pay off the pans for more then a year and a half! We are paying for our wedding on our own and need about the same amount that we owe for the pans to be able to actually get married. After we got the pans we thought we could return them and get our money back if we did not like them...guess not. So we are out 3k.

In the middle of Feburary I attended a Bridel Expo and signed up to win a free trip to Mexico. A week later I received a call from American Prestige saying I won the drawing. All I had to do was sit threw a presentation on cookware and glassware. When arriving at the hotel (Signature Inn) my fiance and I sat and waited for the presentation to start. After hearing horror stories about other brands of pots and pans and the diseases they cause, my fiance and I decided to purchase the cookware. We had to purchase a 7 pc set (which is only 4 pots and 3 lids) and dishware in order to purchase the pieces. I only wanted one or two but they wouldn't sell it that way. We paid $2099 and the dishware was 'free.' We were told that no one has ever returned their cookware and even the salesperson recommended it to her sons. They claimed food wouldn't stick to the pot and it's a healthier way to cook. When we received the pots 2-3 weeks later, we tested them. I followed all instructions and they worked fine. After the first time the food started to stick to the bottom of the pan and burn. When I called today to return the merchandise I was told I couldn't because the 3-day return policy expired. We didn't have the cookware the first three days! They did say that I could have someone come out and show me how to cook with the pans, but I know how to use them, they just aren't working as advertised. I highly believe that it was a pressured sale and I felt obligated to buy. After reading the complaints on this website, I'm afraid that my credit will be hurt. I just want to return the pots because they were falsely advertised.

I recieved a call from Royal Prestige stating that I won a vacation from a bridal show I had recently attended. I was estatic, being a young engaged college student without money to go on vacations. Because we are saving money for our wedding, we were thrilled.

The woman I spoke with on the phone listed all the things that were included: airfare, food, drinks, however when we attended the meeting we were told that airfare was not included. We were so furious that we left the meeting.

I would never buy any products associated with this company due to their dishonesty.

A little late to the party, but I just wanted to add one more to the list of unsatisfied customers.

In 2005, my wife and I attended their "scaminar" and believed all the hype. We bought a set on the spot, and got free gifts of knife sets and travel vouchers. A month later, the stuff arrived, and we packed it away for our future home. Fast forward 2 years. We start using the pans and to my surprise they do not work as promised.

The rep I called said it was too late to return them and couldn't help me. I began cooking as I always have, with the correct amount of oil and heat for the recipe, not the RP way, and they worked okay.

The skillet is honestly so heavy that it hurts the wrist to lift.

This product burnt my food and cost $3500.

I am another sucker who has had the misfortune to go to a Royal Prestige Product presentation and purchased items. I received the cookware set and it does not perform as advertised. I have tried to work with this company and have met with resistance at every turn. I am still trying to resolve this matter and will be returning the product to them.

This is something that is on my credit report and may prevent me from obtaining a job.

I received a call from Celebrity China and Crystal indicating that I had won some crystal from a drawing that I signed up for at a bridal show. In order to get the crystal, my fiance and I were asked to sit through a cooking demonstration. I was thinking this would be something helpful for couples who are planning to get married. I was not informed that it was a sales demonstration for ridiculously over-priced cookware. We attended the so called demonstration and there was another couple in attendance, not an overwhelming response.

After an hour of high pressure, we signed up for a basic set of cookware and knives. I had buyer's remorse immediatley following and attempted to cancel the order. Of course, no one was available to take my calls until after the 3 day cancellation window. Now we are stuck with this useless cookware. I paid off the finance company as they were charging $25 a month in interest and I knew we had already been suckered into the purcahse to start with so I was not going to be suckered into paying them another several hundred dollars in interest. All I want is to return the cookware and get my money back. Is this possible? I want to make others aware of this situation as I am appalled at the way this Celebrity Crystal and HyCite finance do business and I am ashamed to have been sucked into it.

The primary consequence is that I paid approximately $1350 for knives and cookware that is useless for practical living.

A salesman tricked us into buying a set of pots and pans that don't work. I now have to pay over $2000 for cookware that is awful. I am just married and we don't need to pay for something like this. Our interest rate is 21%, which is not near what the saleman told us.

They promised it would not stick or burn and it does. The cookware is also discolored. I was told I could cook anything, just like an oven. I tried to cook muffins - they burned.

Also the free vacation that I was promised was only for people 21 and older, so my husband and I did not get our vacation.

I had numerous messages on my cell phone. The message told me that my fiancee and I have won a fabulous prize. I knew that there are plenty of scams like this out there, so I called them back - not to claim the prize but just to nicely ask that they take my phone number off their list. I was even ready with a story that my fiance and I had to cancel the wedding due to a death in the family! The guy who answered - his name was Robert - started the sales pitch, once he got to the part that we won a free honeymoon at one of 18 different locations - I stopped him to say that we were not interested. He then, very rudely replied, Why did you call then? and then hung up on me.

I called back and said that I must have accidently got cut-off and as I was about to ask him to take me off the list he replied No, that was on purpose. and hung up again. So I called back and asked to speak with a manager, I am he replied and then I said I wish you would stop hanging up on me to that he replied I wish you would stop calling. I was so angry, that someone could be that rude. I knew it was a scam but I never expected such rude treatment - even before they tried to sell me something. My advice to anyone who gets these calls is to ignore them - even though it is frustrating that they leave a ton of messages on your cell phone.

My husband and I went to a presentation where they claim how great their products were. They forced us to purchase and just quickly sign the forms and quickly then escorted out. Never did we receive a full explanation about the cancellation policy. A couple of weeks later we had some unfortunate things happen to our family where we have had to extremley cut back on our expenses. I called their customer service to cancel and they said there was nothing they could do. In fact, they said if I were to lose my job, I would still be responsible for paying my mortgage and cars so you may need to look for a second/third job to ensure you pay us off! I couldn't believe how insensitive they were.

It's funny how we can possibly lose our home but guess what, we'll have beautiful cookware to stare at yet no food to cook in it!!! They also made it very clear that if we did not pay, it would extremely hurt our credit. So we needed to ensure those payments were made. So beware!!! Don't ever accept an invitation by Royal Prestige or 21st Century Brides!! They could care less about you, they just want your MONEY!! Even if the product was defective, they said they would replace it but no matter how many times you were disatisfied, you could NEVER receive a refund!!!

This is going to hurt our pockets extremely having to pay $2,400 on cookware when we don't have any money to pay for food. Unfortunatly, becuase it involves our credit, we will have to some how make sure we pay it off. 2nd & 3rd job, here we come!!

My wife sent in the form to cancel the contract before we had received the cookware. We called them after receiving the shipment and they said nothing was sent in and they would not cancel the contract! They called my wife a liar and said since we had not done anything, they would not honor the termination.

We figured we were stuck with the cookware so we tried the frying pan. The food was nasty and the pan had some kind of black dots on it. The pots do not cook like they were advertised.

We were told we wouldn't need to use a lot of water and would not lose the nutrients. Thats a crock. Last night I was using the pots, boiled some water and when I went to check on it, the water was gone and there was melted plastic in the bottom of the pan. I wish I had never ever purchased these pots.

I received a phone call from Royal Prestige telling me I won a free trip to Mexico for 3 days/ 4 nights. All I had to do was attend a 90 minute presentation with my fiance with no obligation to buy anything. I did a search on the internet for the company, and the first result I found was for the ConsumerAffairs website. I read all of the negative things that people had to say about their experiences, and promptly called back to take my name off of the list to attend the presentation.

"Ralph" answered the phone (I see that name is in many of the descriptions on this page), and asked how he could help me. I told him my intentions, he asked me my name, and he immediately hung up on me. I have decided that Royal Prestige is a completely dishonest and malicious company.

In June 2005, my fiancee received a phone call telling her she had won a free honeymoon. She was told that all she had to do to claim her prize was attend a cookware demonstration. On July 14, 2005, we attended the show.

Being young and inexperienced, we fell for the extremely high-pressure sales job and signed a contract to purchase a 7-piece cookware set, plus some extras - for the grand total of $2,045.40. During the 1 1/2 hour drive home that evening, we realized how over-priced this product was. The very next day, I tried to call to cancel, but could never get through. I either got a busy signal or the phone rang without being answered. I finally got an answering machine and left a message telling Royal Prestige that we wanted to cancel.

A week later, someone finally returned my call and told me I could not cancel. On 9/2/05, I talked with my father about the situation and he called the finance company, HyCite Finance, and spoke with a man by the name of Edwing. he told my father there was a 3-day cancellation policy. My father then called Royal Prestige Cookware and spoke to Marty Cox, President of Royal Prestige Cookware. Marty Cox confirmed to my father that there was a 3-day cancellation policy.

We pulled my cell phone bill and it showed that I HAD called Royal Prestige the next day. I had the merchandise, but had been advised not to open the box if I was still attempting to return it. I also was advised to make the monthly payment to HyCite Finance in order to avoid having any blemish on my credit - and I have done that. On 12/19/05, I filed a complaint against Royal Prestige Cookware with the Missouri State Attorney General's Office, but I never heard from them.

On 7/16/06, I filed a complaint against Royal Prestige with the Better Business Bureau. On 8/21/06, the BBB sent an e-mail to me stating they had made numerous attempts to contact the business. On 8/23/06, I received an e-mail from the BBB stating they had received a response from the company. As I read through Royal Prestige Cookware's response, I could not believe they had the audacity to say that I had made false accusations in an attempt to break the sales contract!

My fiancee and I are both college students and will have student loans to pay off. NOW we also will be paying on cookware for the next 4 years.

I was told that I was a contest winner of a trip to Hawaii and a $500 shopping spree. The letter gave me a time and place to pick up my prize, however when I arrived I found that I was mislead into a sales presentation for Royal Prestige cookware and that the claimed prize was only offered if I sat through the two hour sales pitch.

I was lead to believe that I needed the cookware and I was pressured into finacing the $2400 cookware through hy-cite at a promised rate of less then 7.0%. When I recieved my first bill from hy-cite I was sickend by the high interest rate of 21.00%. Also the hawaiian trip and the shopping spree turned out to be nothing that could be collected as it was claimed.

I attended a seminar at which the Prestige Cookware was demonstrated. I was shown how the pans would not result in sticking from meats and poultry. A mere wipe with a paper napkin would remove any residue from cooking

This is a total misrepresentation. I have used all the pans including the electric pan and each time without fail there is a stricky residue from cooking chicken or beef. The stuff sticks no matter what I do. I have even tried grease/oil which, by the way, this cookware is suppose to negate the use of. When I called to complain, I was told I was not using the cookware properly. When I asked how I found this out, they resent me the same helpful hints that came with the items. Does not work. I am out $1200 for what really amounts to a worthless product. Does not work as claimed, does not work as regular cookware. Most disappointing and frustrating that the manufacturer takes no responsibilty.

I recieved a phone call close to two months before our wedding from a woman saying that we had won a bridal package that included 2 $500 gift certificates and a free vacation valued at over $1600 dollars. My fiance and I, who were both having a hard time with money for the wedding, were pretty excited so we agreed to going to the show to claim our prizes. We got there and we're very impressed with the pots and pans and the food that than man presenting them cooked with them. However, we both knew that we could not afford them and had no intention of purchasing them.

The man presenting them though insisted that we sit down and talk with him about it. He then pressured my fiance into purchasing an 8 piece set and promised us another vacation worth $1600 for purchasing. My fiance, Donnie, is a student at the Nascar Tech Insitute in Mooresville, NC so the man also promised donnie a student discount. We did receive the discount and our payments have only been $26 a month. We actually just made the first payment and when we got the bill, we were outraged by the interest rate that we were not told about.

When we recieved the pots and pans (3 weeks after we ordered them) we only got 4 pots and pans. They counted the lids as part of the 8 piece set. We also got a letter in our box stating that one of the lids was being dropshipped at a later date and that was almost a month and a half ago. We contacted them a week ago and were told it would be shipped out that next day and we have yet to recieve it.

We are also not impressed with the cookware itself. The man who sold it to us said that it was impossible for anything to stick to it and everything I have cooked has stuck to it and they also burn everything very quickly. It is ridiculous. They refuse to take them back because of their 3 day rule. We signed the contract and understand that it was stated in that but we were not told and we were rushed to sign the contract before we could read it. Their costumer service system is awful and we can't use the gift certificates or the vacations because of how much money they are going to cost us to use.

We purchased the king size royal prestige pots and pans that cost our family over $2500.00 dollars. Food that we cooked using the royal prestige pots and pans stuck to the pans and burned every meal that we cooked making the food completely unedible. Additionally, the cookware handles and steam buttons scoured within three months of scarcely using the royal prestige cookware. The handles broke, within months of light cooking, using the royal prestige pots and pans. Moreover, the steam button wires poped out of place causing the pots and pans to become unusable.

I contacted the Royal Prestige office and could never reach anyone. I left various messages and no one returned my phone calls. It wasn't until my neighbor Aurora received a invitation to attend a Royal Prestige showing at the Mariott Hotel that I was able to reach anyone at Royal Prestige. I called the number and spoke with Edgar, a Royal Prestige Sales Manager and promised him that I would show up at the Mariott Hotel with my burned, unusable 12 inch skillet. I also promised to tell the people not to purchase Royal Prestige Cookware unless, he would replace my cookware as promised and guranteed by Royal Prestige.

Jorgelina, a Royal Prestige sales consultant visited my home immediately and apologized for the inconvenience. She said that she would replace my 12 inch skillet and took the damaged 12 inch skillet with her that day. The next day she returned to my home and stated that the 12 inch skillet was discontinued and that there was only a 10 inch skillet available for me as a replacement. There was an enormous price difference betwern my old 12 inch skillet and the 10 inch skillet (about $200.00) offered as a replacement. I asked if she could instead replace my 12 inch skillett with an electric skillet, with a difference in price being only $50.00. Jorgelina disagreed with me and said she would only replace my 12 inch skillet with the electric one if I paid an additional $160.00 out of pocket.

I could not afford to pay the additional money, so I told Jorgelina to instead replace the 12 inch skillet with the Royal Prestige 12 inch paella pot. To this day, neither Jorgelina nor Edgar returned to my home with a replacement for the 12 inch skillet. Edgar simply sent me four (4) steam buttons and one black handle; which I could not use since I no longer had the skillet that Jorgelina Sanchez took from my home. I've tired reaching them via telephone various times and no one ever returned my phone calls. It has been 1 year since this happened.

I have suffered a tremendous economic loss using the Royal Prestige Cookware. I am out of the $2500 dollars I spent on the unusable cookware. And I have lost a tremendous amount of money buying food to cook in the Royal Prestige pots and pans, that became unedible. Royal Prestige sale consultants and managers, took advantage of my health problems: morbid obesity to scare me into buying their cookware.

On 8 Jun 06 I received a phone call from Ralph claiming he worked for Today's Bride. He said my fiance and I won a drawing that entitled us to a free 3 day/2 night stay at one of several hotels (Marriot, Holiday Inn etc.) and a $500/each gift card to KEShoppingSpree.com that carried fine items such luggage, jewelry, leather etc. He said that our names were selected as one of 15 people that were chosen as winners (I NEVER entered a drawing). In order to claim the gifts we had to attend a 90 minute presentation for prestige cookware.

I initially set up an appt but proceeded to do some online research. The EAShoppingSpree.com website appears legitimate, however, you cannot gain full access to the website unless you have the code that is on the voucher you recieve at the presentation. I found many complaints about them online concerning their scam. In one complaint I found a code from another victim that granted me access to the inner website. In there, I found that they were not the quality items Ralph had stated but merely common everyday brands being sold for 3x what you could buy them at a normal store. In addition, they charge ridiculously high P&D fees for handling and postage b/c you are buying direct.

I called the phone number back to ask Ralph additional questions. I did not intially tell him I had done additional research but instead asked him more detailed questions about the gifts. He continued to make it sound like everything was free and did not confirm that there were additional fees until I specifically asked that question. At this point I told him that I had doen some research on the offer and that I found lots of negative feedback. He then proceeded to say, well if you knew all this then why didn't you just call to cancel your meeting instead of wasting time asking questions that you already knew the answers to?

I explained that I just wanted to get answers from him and to find out more about the company. I also asked him more about the vouchers and how they were used at which point I, for the first time, was made aware that they weren't vouchers for the actual hotel but instead vouchers for VIP Vacations in which you had to submit your vouchers and requests and they would arrange your lodging for you. I then asked Ralph why he didn't tell me those things during the first conversation and he said you didn't ask. I told him I didn't appreciate his lack of honesty and he said that if I wanted to know I should have asked the questions. I tried explaing that sometimes people don't know enough to ask the proper questions and that is why I called back. At this point, he said something along the lines of 'so are you going to attend or not, because this conversation is over'. I told him that I was not going to attend and he then hung up on me.

My wife and I recently read an article from Lisa Wade McCormick about Royal Prestige cookware. We had the exact same experience as those mentioned in the article. My wife was suckered into purchasing a crappy set of pots and pans for $2400 at an astounding 24% APR. When I learned about the transaction we did everything possible to negotiate a solution, return the items at a loss, etc. but these folks are well trained in combating this. I would expect that half or more of their jobs is telling people there is nothing they can do.

In Lisa's article, the president states that their cookware is of Williams Sonoma quality or better. As far as I have seen, the top of the line cookware at Williams Sonoma comes in at about $500 and it is beautiful. Nowhere near the $2,400 we were charged. Why would the President cite this as comparable when the price is so far off?

The "world's finest cookware" is anything but fine. We are stuck with a payment of $47 per month when the finance rate of 24% means interest of $51.79 per month. So we would be going further in debt the longer we make the minimum payment. We are newly married and this definately caused us to ramp up arguments about finances very early. The bottom line is that we cannot afford this.

My fiance and I purchased cookware at a bridal show at a Holiday Inn. The company name was Royal Prestige. We were told that for whatever reason we decided we didn't want the product, we could return it.

We received it and kept it for a little while, but never used it. I tried calling the customer service number on the statement. Very poor service. I not only was hung up on twice by the office manager, she also told me to shut up. I was told I was "stuck with it". I sent it back anyway.

We are now stuck in an argument with a rude company whom we don't want to deal with. They said they sent back the cookware, but we don't want it.

Ken L. called a few days later and told my fiance and I that there is nothing we can do and if we were to return it by mail or if we do not accept it, he will take it to court. There is a stamp which says "Bridal Showroom Sale, One year in-store credit" on the front of the form but we were curious if the fact that there is a return statement on the back will affect us in any way.

The second problem we have had is with the financing. I on several occasions have sent them more than what was due for the month. The have never decreased the interest any and every month if the payment gets to them a couple of days late the are calling us. They have called several times after 9pm which is outrageous in my opinion especially considering the fact that my husband has to get up for work at 4am.

We have had a water filter with them for a long time and a representative had asked to come and check our filter and replace the carteridge for free, but the catch was that something needed to be purchased as a promotion, so the rep. is describing a specific cooking pan and then it turns out that she makes a receipt out and charges on my credit card $625.07 for this pan, that I did not request or desire to purchase.

I decided to return the pan, but before mailing out, I call the NY office where the rep. came from, and the manager of the place basically says that the pan cannot be returned and the she is just going to have to pay the money, so I returned to the main office in Wisconsin, and call my credit card and ask for a credit and notify them that the item was returned, but unfortunatelt I had to wait and see if Royal Prestige would credit my account back.

It turned out to be that they are not going to credit my account, and said that my only option would be to just chose another item from there company. Unfortunately I cannot afford to pay that amount of money, and for someone to just make a decision on something I have no interest on and charging it to my card, and then when spoken to a mangager being treated very rudely over the phone instead of providing client service and basically saying there's is nothing that can be done about, that I just have to pay that money.

The company has refunded Gladys' money, resolving the complaint.

This is not a valid contract. A contract can be in any language but it must be a language both parties can understand. A contract requires "offer and acceptance," as any pre-law student knows. If one party to the contract does not understand it, he or she cannot accept it and there is therefore no valid, binding contract. Period.Leticia should write to Royal Prestige and advise them of this, with a copy to American Express. If they do not immediately return her money and cancel all future obligations, she can sue the company in Small Claims Court and/or complain to the California Attorney General.

Fortunately for us we put no money down and are in the process of returning the items sent to us, including the honeymoon vacation packages.

The company has refunded Jennifer's down payment and sent her a trip voucher, resolving the complaint.