Rockwell Tools Direct

I am trying to locate blades for my blade runner saw. I need the ceramic blade, but also need to get other blades. I have called customer service, and have emailed your site, but still have not received any response. Bosch makes t-shank blades, but they do not make tile cutting blades. Please help me.

I purchased a blade runner in August 2011. At which time, I was to make 4 payments, but instead they charged the full amount of the item in the amount of $207.98. Because of this, they overdrew my account and caused me to have several O/D fees in the amount of $210.00. I am on a fixed income, so I have to watch my money very close. Had they done the 4-payment scheme, there would not have been any problems. But due to their neglect, this has gotten very expensive. They did refund the $207.98 but did not correct the problem of being overdrawn.

2 weeks later, they sent another blade runner and charged my account $64.00. As of this writing, I still haven't had this corrected, and the unit was sent back 2 weeks ago. So they owe me $64.00 for something I didn't order and more O/D charges. To date, they owe me over $300.00 for something I didn't order and O/D charges. I have written them on 4 different occasions with no response.

Please help. I am on a fixed income and I have to watch every penny. This really hurts, and it's the first time I have O/D problems in over 5 years.

I ordered a BladeRunner saw and asked for 4 payment plan but I got charged full price. Because of this, my account was put in an NSF state. Had they done the payment plan as stated, there would not have been any problem. But now, I have been charged $120.00 for NSF. I did get them to credit back $209.71 but they first charged my account another 74.65 for the installment program, which cost me another $30.00 fee from my bank. So now, I've been charged $150.00 for NSF fees and they are doing nothing to correct their mistake.

Today, I find out that they have sent another unit and charged my account another $64.98, which has caused another deduction from my account for NSF fees. I refused the package and had the post office send it back to Rockwell. The Lable # is **. They have cost me $210.00 in NSF fees plus another $64.98 for something I didn't order. The total they need to get back to me is $274.98. I refuse to pay for someone else's mistake. I'm on a fixed income and I have to watch every penny.

Placed an order for a Bladerunner saw on November 22, 2010 online. Received a confirmation number via email. Haven't been able to reach the company by phone or email or their website ever since. Hoping it wasn't a scam website (www.***.com). They have a link to check your order status but it always returns a "server error" when you try to use it. They do not answer their phone either. I've tried to call for seven days.

Rockwell Tools--SoniCrafter. 9/27/2009 Order for product placed. Order#1395482. 10/7/2009 Call to Rockwell to return item due to seeing the same type of tool advertised for less money. As an incentive Customer Care offered to refund the shipping charges of $14.71. I agreed to keep the item and was told the refund would be processed in 5 - 7 business days.

10/20/2009 I called again and spoke to Joe. He said the credit had been processed. 10/28/2009 - I spoke to Brittany. She said since I had not received the credit she would escalate the issue. 11/10/2009 I called again and spoke to Hazel (Supervisor) who said she would issue a postage paid return label for a full refund of what I had been charged so far $134.52. which included the item and shipping both ways.

11/12/2009 I received the postage paid return label via e-mail on 11/12/2009. 11/12/2009 Item brought to the UPS Store for return shipment.

Tracking # 1Z67908A9044785608. 11/17/2009 Item received by Rockwell Tools.

11/21/2009 Call to Rockwell Tools re: REFUND. I spoke to Customer Care. I was told by the woman she would start my refund in process today. Then I was told it would be minus shipping charges of over $30.00 dollars. I asked for a supervisor and as of now have been on hold for over 1 hour 20 minutes. I called back on a second phone line, asked for a supervisor and was put on hold for 32 minutes. At this time I had to disconnect both calls.

IT IS APPARENT ROCKWELL TOOLS HAS NO INTENTION OF GIVING ME THE FULL AND COMPLETE REFUND FOR THE ITEM PLUS SHIPPING BOTH WAYS THAT I WAS PROMISED ON SEVERAL DATES. PLEASE NOTE THE ITEM WAS NOT OPENED OR USED, RETURNED IN THE ORIGINAL BOX AND SHIPPING CARTON. ROCKWELL HAS MY MONEY AND THE ITEM.

I purchased a $150 power tool by calling the 800 number after watching a commercial. I made the first payment with a credit card. I lost my wallet and all my cards. I forgot to update my credit card with this company. They sent me an email that there was something wrong with the card. I tried calling but there was no answer, just a message. So I replied on email with the new card number. A few weeks later, I got a threatening letter from the collection company. I tried calling again and left my phone number and a message as their message requested. No callback! It's extremely frustrating to me that I can never receive a live person for this business on their customer service line! I then wrote a check for the balance of $79.00 and mailed it immediately.

A few weeks later, I received another "final audit notice"! These letters are very threatening and state that they are going to report me to a national collection agency! I again had to go to my bank account and print a copy of the check that I wrote for the balance required. It infuriates me that they have the man-power to take an order for their product of $150, but they do not have service reps to take calls for any type of problems. God forbid this product doesn't have a problem because it's already been paid for and they sure don't care! Rockwell power tools - don't bother! I never bounced a check in my life!

I then called the company and they said 7-10 business days for credit to appear in bank account, It is now 5 weeks after and my account has not been credited. Your assistance or suggestions would be greatly appreciated in this matter. I asked the bank to send me a new credit card and number. Now I have to check my bank statement online every day.

I ordered the soni-crafter and instead of the hard case shown on t.v. they sent a soft bag. On the phone, the salesperson said they were out of the hard case. The infomercial would be updated. On viewing again, the same hard case was offered. I believe that for over $200.00 I should have received what was offered.

Inconvenience that the accessories are in a small plasic box and hard to get to. And difficult to organize.