Complain about a product or service

Rival Products

Rose of Montezuma, GA August 26, 2009

I purchased a Rival removable electric skillet from Walmart. From the beginning I thought it didn't seem to heat well, but thought I may need to learn how to use it. I had to turn it completely up and then it still didn't keep heating right. Finally, after a couple months, it quit working completely. Since I didn't have the original box that I could take it back to Walmart, I followed the directions and sent it back to Rival. I had to pay over 11 to ship it and send a check of 10 to pay for return shipping. Now I called in and they said it is on back order for almost 2 months. They did not give me any idea of when it would be shipped. I have been very disappointed as I thought a company like this would do what they could to assure customer satisfaction.

LEIGH of DALEVILLE, IN August 20, 2009

i purchase a electric beverage fountain about ayear ago. and have only used it twice. now it doesnt work,because the plun in. and y cant not find a replacement for it . 120v a.c.-13w. REALLY MAD BECAUSE WAS GOING TO USE IT FOR MY DAUGHTER WEDDING IN SEPT. RELLY LIKE TO KNOW WHERE FIND THIS PART MODEL BF150

Clifford of Cullowhee, NC August 15, 2009

purchased this item at Wal Mart as a christmas present for my wife this past Dec, 2008, Today, Aug.15, 2009 she decided to try her new sealer out. It does not light up for hands free, (green light) or vacunm the air out. their contact rivalproducts for a fee will tell me what's wrong with this food sealer?

Dianne of Pekin, IL August 15, 2009

I bought a Rival oval 6 Qt. smart pot crock pot about a year or so ago. I was using it the other day and I heard a crack noise and the inside of the white crock is cracked. I have never had that happen before It is an oval pot and is raised above the main unit about 2 inches. Can the stoneware part be replaced?

Kimberlie of Grayslake, IL August 4, 2009

Handle broke off on the lid of my new Rival crock pot SCVPS600 and I almost burnt my 1 year old son!! After this happened I immediately went to the web and could not believe this product had not been recalled as being faulty when I read so many other similar stories!!

Chas of Modesto, CA July 23, 2009

Bought a Rival,in Dec 2008, teflon sklillet,treated it properly in cleaning and use(utensils).Teflon delaminating and wiping off on paper towels! No recourse for complaints or replacement . Tried on line,got some "we don't carry that product",from a complaint service contracted to Rival.

Danielle of Kenosha, WI July 6, 2009

I have a Rival Crockpot that the handle of the lid seemed to have melted off... just broke when I was lifting the lid off. I also noticed that when cooking on low, it seems to cook higher... would be better off cooking it on warm!

Josh of Bennington, NE June 1, 2009

We received a Rival Blender as a wedding gift 3 years go. Its a blender so we dont use it every day. We have honestly used this a total of 3 times since we owned it and on the 3rd time, something inside started burning and now it will not turn on. Its really terrible because we honestly have only used this a few times and I know it was an expensive product. I was seriously disappointed to find out there is no way to have it replaced and I am sure I am about to find out there are no replacement parts either. My wife wanted to just throw it away and go get another but I honestly expected more. I see now how naive that thought was.

Louise of Orange , CA May 6, 2009

No phone numbers or direct contact information seems to be available for me to contact Rival. I purchased a Rival Slow Cooker a few years back and have not used it on a regular basis but when I have it's worked fine until today when I put a turkey pot roast to cook on high. Fortunately I wasn't working today so I was able to clean up the huge mess before it caused too much damage to my cabinets. The entire base of the stoneware bowl completely cracked and fell out! All the juices and hot liquids leaked all over the kitchen counter. Fortunately no-one was burned but it was a big mess and one wasted meal. I would like to receive a refund but I don't have the receipt or contact information. Given the other reviews I've now read, I would NOT recommend this brand to anyone.

sally of NORTH READING, MA May 6, 2009

I bought a Rival crockpot SCVE500 a couple of years ago, it has been discontinued now. The handle came of the top, and I cannot find a replacement lid. Am I supposed to discard the whole thing and buy a new one? What happens when that one is discontinued? I will not buy Rival again.

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