Complain about a product or service

Rival Products

Mary of Kamloops, BC October 21, 2009

I had a seldom used Rival slow cooker that is approximately 6 years old. I was cooking a beef roast on low for 8 hours and at 6 hours there was a loud explosion. The glass top had exploded into thousands of pieces all over my kitchen. Even though it is tempered glass there were shards everywhere as well. I was offered a new slow cooker but that was not my purpose. It is so very dangerous and should be investigated immediately.

Mel of Evanston, IL October 15, 2009

I bought a Rival Type SC-10, Model SCR509 crock pot two years ago, but have only used it four or five times because it does not get hot enough, on high setting, to even bring soup to a simmer. I even tried starting with stock preheated in the microwave. The last time I tried to use it, the temperature control knob partially melted!I guess all of the heat was just directed to that one spot. Each time, I ended up transferring the food to my 25 year old (also a Rival) crockpot which quickly brings the food up to the desired temperature. I wonder if it is relevant that my old (working great) pot was made in Sedalia, MO. The new (piece of junk) pot was made in China. I will not buy Rival again. This is no longer a quality product!

Hope of Sylvania, OH October 7, 2009

I was using my Rival Smart Pot which I've had maybe 2 years. Just yesterday the handle snapped off on it, and I determined that I'd just buy a new handle or something. But then today I was watching my local news and lo and behold they actually had an article about the exact same complaint. They said that a new Lid is 15 (ridiculous!) if you are out of the 1 year warranty period. I tried to call Rival (closed for the day of course) so I submitted an email to them thru their site. Hopefully I will get somewhere with them...

Kathleen of Cedar City, UT October 1, 2009

I purchased the Rival 12-cup coffee maker at Walmart. The filter basket is very hard to remove from maker. I really have to fight it. Also, when coffee is done it is maybe luke warm. I would call it tepid. I have to heat it in the microwave to make it warm enough. I'll never but another one.

kathy of mosocw, PA October 1, 2009

I purchased a Rival Crock pot slow cooker about 3 yrs ago. It worked fine, but the heat melted the glue holding the handle on the lid. My husband came home from work and lifted the lid to smell what I had cooking and the glass lid seperated from the handle, smashing down onto the crock pot and shattering.

I am lucky that no one was seriously injured. I was going to try to replace the lid until I started reading all of the customer complaints. Now I think I will look for another brand!

A.W. of San Diego, CA September 7, 2009

We purchased a Rival Crockpot at Costco in August of 2008. It slowley fell apart. First the handles cracked and then came apart. First one then the other. Then the top came off. The pot worked okay but without handles it was dangerous to use.

Costco was very accomodating in giving us a refund but my reason for posting this complaint was the danger of using this appliance. An appliance of such poor quality should be recalled before someone get seriously injured.

Kathleen of San Antonio, TX September 5, 2009

I add my four-year experience with the Rival Smart Pot Crockpot, Type SC22, DHP 2405. Its automatic time-shifting mechanism has never worked (but I didn't really need it); it has always run "hot," boiling liquids on the LOW setting and cooking food in half the time (a blessing in disguise), and the lid generally flapped against the stoneware insert (noisy), occasionally spitting liquid onto the countertop (messy).

Finally, the lid handle broke last month. I was shopping for a replacement lid when I stumbled across this site. Now I think I'll just count myself lucky to have a nice new lettuce bowl.

barbara of Delafield , WI September 2, 2009

Smoke and chemical smell filled garage after pot plugged in on high for about 2 hours. Thank God of all days I was home and decided to put this in garage so as not to heat up house. Went to put laundry on line and garage filled with smoke. outer element of pot is blackened and slightly melted. Burned hole in cutting board and into countertop in garage. My concern is for safety of product. I was so lucky to be home and see to it. My house could have burned down.

jeanine of garden city, MN August 31, 2009

I purchased a crock pot about 1 year ago that worked fine initially. Now everything burns in it no matter the setting. I have used [Rival] crock pots for years and know your produnt is normally very good. Can anything be done? The model #33511

dave of omaha, NE August 27, 2009

went to take the lid off of my crockpot and the handle just came off in my hand. type sc10 model scr509 DHP5106. seams i'm not the only one this has happened to. sore foot

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