Complain about a product or service

Rival Products

rachel of bakersfield , CA November 6, 2009

i got a used rival crock pot model number 3350/2 i'm sure it is old but looked in good shape and i cooked in it and 8 hours later when i was getting food out i touched the side and got the crap shocked out of me,,there are no signs of broken wires or aNY SIGNS OF IT BEING TAMPERED WITH,,

KJ of Sharon, NH November 1, 2009

I am looking to replace my Rival Crockpot ceramic liner that cracked from regular use when I happened on this website. I will not replace the liner because of the many complaints and instead buy from a different company altogether. Thankfully we discovered the crack before we used the crockpot again.

Barbara of Richmond, IN October 31, 2009

I have purchased two crock pots by Rival in two years and both pots crack across the middle inside, resulting in spills.

Don of Wakefield, QC October 26, 2009

We have a Rival 6 Quart crock pot. The handle on the glass lid separated from the lid. Very poor design. The screw holding the plastic handle together does not fasten it to the lid, instead relying on some type of glue. Very frustrating. What do we do now? Throw it into a land fill?

mark of pekin, IL October 23, 2009

I have a Rival crock pot slow cooker model 5070. The glue holding the handle came apart so Inow have a slow cooker with a lid but no handle. Make its very difficult to remove a hot lid. I called about a replacement lid because the web site says they are always out of stock. I was told they have no idea if and when they might make replacement lids. I was told it could be 6 weeks, 6 months a year and a half or who knows, they may never make them.

Just seems like pretty poor customer relations to make a product and not make replacement parts or to back there product. So I now have a slowe cooker with no handle. So I risk burning myself every time I use it

Mary of Kamloops, BC October 21, 2009

I had a seldom used Rival slow cooker that is approximately 6 years old. I was cooking a beef roast on low for 8 hours and at 6 hours there was a loud explosion. The glass top had exploded into thousands of pieces all over my kitchen. Even though it is tempered glass there were shards everywhere as well. I was offered a new slow cooker but that was not my purpose. It is so very dangerous and should be investigated immediately.

Mel of Evanston, IL October 15, 2009

I bought a Rival Type SC-10, Model SCR509 crock pot two years ago, but have only used it four or five times because it does not get hot enough, on high setting, to even bring soup to a simmer. I even tried starting with stock preheated in the microwave. The last time I tried to use it, the temperature control knob partially melted!I guess all of the heat was just directed to that one spot. Each time, I ended up transferring the food to my 25 year old (also a Rival) crockpot which quickly brings the food up to the desired temperature. I wonder if it is relevant that my old (working great) pot was made in Sedalia, MO. The new (piece of junk) pot was made in China. I will not buy Rival again. This is no longer a quality product!

Hope of Sylvania, OH October 7, 2009

I was using my Rival Smart Pot which I've had maybe 2 years. Just yesterday the handle snapped off on it, and I determined that I'd just buy a new handle or something. But then today I was watching my local news and lo and behold they actually had an article about the exact same complaint. They said that a new Lid is 15 (ridiculous!) if you are out of the 1 year warranty period. I tried to call Rival (closed for the day of course) so I submitted an email to them thru their site. Hopefully I will get somewhere with them...

Kathleen of Cedar City, UT October 1, 2009

I purchased the Rival 12-cup coffee maker at Walmart. The filter basket is very hard to remove from maker. I really have to fight it. Also, when coffee is done it is maybe luke warm. I would call it tepid. I have to heat it in the microwave to make it warm enough. I'll never but another one.

kathy of mosocw, PA October 1, 2009

I purchased a Rival Crock pot slow cooker about 3 yrs ago. It worked fine, but the heat melted the glue holding the handle on the lid. My husband came home from work and lifted the lid to smell what I had cooking and the glass lid seperated from the handle, smashing down onto the crock pot and shattering.

I am lucky that no one was seriously injured. I was going to try to replace the lid until I started reading all of the customer complaints. Now I think I will look for another brand!

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