They are the only garbage company who services our garbage pickup. They hadn't picked up garbage in 6 to 8 weeks. This is an ongoing problem with the recycle driver for the last 4 years. I am a disabled and can not take garbage to the dump on my own. The above person has abused her authorization to cancel accounts. She is very disrespectful on the phone. Also, the driver manager is disrespectful. I don't know if it's because of my disability or misunderstanding me on the phone due to a speech problem from my accident. Also, if the garbage cans aren't where the drivers want them, they never get picked, especially by that recycle driver. He has always just driven by.
Consumer Complaints & Reviews
I missed residential pick up three weeks in a row and haven't come same day to fix it. Usually, it takes two to five days for them to come back.
We didn't have a problem before they bought Allied Waste and the recent problem is being blamed on a computer software glitch, so they have to build the routes manually, but after calling in each time, they still haven't fixed the route to include us. I am getting complaints from neighbors, since the trash is infront of the house.
I am a customer of Waste Management and have been for the last 9 years. There was a random charge on my last bill of $18.48. I didn't look at my bill closely, so I paid it. On my latest bill, the random $18.48 has been added again. I phoned WM today (08/19/11) and spoke with a customer service representative (Stephanie, Floor Lead/Supervisor).
They told me it was their mistake and that they couldn't explain why it had been added, but I have to pay it anyway and they will then credit my account on my next bill. I told them I cannot afford to pay the random charge/mistake, which is to be reimbursed in two months' time. I was told that if I do not pay this random added charge again, I may incur late fees! After hearing this, I asked if I could speak with a Manager, only to be told that the Manager had just gone into a meeting and will only repeat the same anyway. I'm outraged that I have overpaid on my last bill and now I have to overpay on this bill when I can't afford to.
This is a notice to All Gwinnett County GA residents. As a homeowner, I am furious that Republic Services (my Gwinnett County Government required waste provider) will not pick up my yard waste in my well-marked (painted) plastic trash can! They require the brown paper bags! You have got to be kidding me. Paper bags require more trees to be used for yard waste ! That is just plain stupid! Please do the right thing and force Republic Services to take yard waste in a truly recyclable container, that is well marked Yard Waste.
We are having problems with the services that Republic Services is providing us. Sometimes they don't empty our container, like last month they haven't picked it up 4 times. I have to call them each week in order for them to come and pick it up. Sometimes they empty just our neighbors container and not ours. We have had this problem now for several months. They are not fulfilling with their service requirements.
I called them in order to speak with their supervisor, but he never showed up. I am tired to keep on doing this every week. We are looking for a solution with Republic Services since they are the only company here that provides these services. They just do what they want and they don't pay attention to any of our previous complaints.
