Complain about a product or service

Rainsoft Water Filter

Kim of Marianna, FL writes (5/23/02):
On May 16th, we purchased a RainSoft water purifying system from the Panama City office. The system was to be installed on May 17th, 9 am central time. The installers were 6 hours late, broke our water tank, (which cost $148 to replace -- our cost).

Then the purchase agreement states we have three working days (counting Saturday) to cancel. I called the office on Monday, the 20th to cancel. I was told I would need to talk to a supervisor and one would return my call. No body ever called back. I continued to call, leaving messages. Someone did call on the 21st, but then the three day time limit had expired and I have to buy the system.

I don't want it as it has eroded my yard, we still have hard water, and we have an unsafe level of chlorine in the drinking water. They refuse to come get the system. Mr Denino accused me of lying to him about trying to contact the office. They obviously set us up by not calling within the time limit so that we are stuck with the system.

Mr. Denino offered a reduced price and offered to send someone out to fix the system. I am pregnant (seven weeks). He had me so upset that I was crying. Then the water was tested by the service man and he agreed that the water had unsafe level of chlorine. Their best answer was to try to fix the system and in the meantime, drink bottled water for the safety of my unborn child. He threatened a lawsuit if I didn't pay for the system, and again had me very upset.

Kim should have written and sent a certified letter to cancel. A telephone call is not a legally binding cancellation.

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