Rainsoft Water Filter

I was lured in at Home Depot for free water test. I was given the whole spew. I signed on the dotted line. Somehow apparently, I did not understand the entire price I would be paying. The guy was very shrewd. I have been paying on it since 2008 and I still owe over $4,000.00! It is way overrated, and I have not heard one word from them since and no calls to see how the system is working, nothing. They just disappeared! DO not buy from RainSoft!

They continue to make unsolicited phone calls to my home. I am on the do not call list and leave no message. I do not pick up my phone and my answering machine message clearly states, "State your name and your business, or do not leave a message."

I wanted to let any and everybody know that Rainsoft is nothing but a rip off. I purchased a system from them about two years ago because I knew I had bad water. The sales person that came to my home totally fed me a bunch of *** about their system. They did the whole water test thing but how do I know what the test meant or if they were correct because I am not a water expert.

Something else happened that I can remember but I had had enough by then because I had been calling and complaining only to get the runaround about having people contact me back so I went and reread my contract and saw that I had 3 days to cancel the contract.

The day that I reread my contract was actually day 3 so I called and got a fax number from them and I sent in my cancellation. I know they didn't think I was smart enough to think of that. Well you would think good she was able to get out of it but nope I had to let them dangle more free stuff and money off my system to keep it.

Well, it sounded good because as I stated before I already knew I had bad water so I decided to do and new contract with them. It was a big mistake! I have had nothing but problems. They told me my water bill will decrease with this system and the opposite has happened. They told me that my electric bill would decrease and guess what, the opposite has happened.

I drank the water for a little while and got real bad indigestion and gas so I stopped drinking the water and guess what, the promise that I would never have to purchase bottled water again was also a lie because I would be on my death bed and still not drink the water coming from my tap. I am having problems with my system as I type this complaint but I refuse to give them any more of my hard earned money to come out and even breath in the direction of my system.

I know that they don't care because they get my money every month but as I stated earlier I want to warn any and everybody to not purchase a Rainsoft! Also, their customer service department sucks. They tell you things like people will be there at this time or they will call you knowing that it's a lie. When I did speak to someone that I was told was a supervisor, Sid ***, the explanation he gave was that they were hired out. What the heck does that mean? Who cares if they were hired out? That still does not give them the right to be rude and lie. If I can help anyone I hope this does.

In July of 2008, we bought our home; by August a man came to our door, saying that we have bad water in Visalia. We need to have it tested, because we are drinking unhealthy water. He was a salesman working for Rainsoft. Of course we were concerned having five children, we didn't want them drinking bad water. He tested it and showed us all the sediment at the bottom of the test tube. He said, "this is what your children are drinking." This was his scare tactic.

We bought the system after hearing about all the incentives they provide. Like the four years of soap, detergent, body washes, cleaners, etc. that we would get with the system. He explained that the system would be paid off in four years paying the $120.00 a month. Then the system would pay for itself after that, because it would be free and clear. What a lie, in fact it has all been lies. After two and a half years we still owe $5100.00 of the original $5900.00 cost. We were not told that it was a revolving line of credit, which is similar to a credit card, but you do not find this out until over a month later when you get your first bill.

At this rate it will take over eight years to pay it off. Not to mention, that the system does not work. The company blows up your phone to schedule a "maintenance check up", which cost an additional $65.00. I was worried about it not working so I made the appointment. They scare you so much with their calls that they force you into making an appointment. The tech told me when he arrived that my water wasn't good, it was if we were drinking city tap water. I was astonished! But, if I bought all new filters this would "help" the problem. I refused; I could not afford any more on this system.

I asked him about my refrigerator water. He said that it isn't hooked to the system. I said, "Wait a minute, this is one of the main reason I bought it, so my children would be drinking clean water". He told me that they are drinking city water. So for two and a half years I have been lied to and drinking unhealthy water. It is a scam not only financially, but the health concerns, and the way they use that to get your money are outrageous. Please help, what can we do to get this system out of my house, and our money back? Thank you.

On 6/23/08, I purchased a whole house water treatment system from Atlantic Water Products. I was promised 5 years of free soap and cleaning products in exchange for names and numbers of our contacts (friends and families). I received the initial kit, but the following year, Aqua Squad (the new buyer reneged on its promise to provide the products). What recourse do I have? There are others involved in this transaction. Last year, I spoke with Bob Ruhstorfer, President of Atlantic Water Products (RainSoft), about the difficulty receiving the promised products. There may be many more clients with the same breach of contract.

We fell victim to the sales pitch from the in-house consultation. Such wonderful things were promised if we purchased the system. The dandruff, psoriasis, dry itchy skin, cradle cap, soap scum in the tub, and ring in the toilet would dissappear. Our clothes would last longer. We'd use less soap, detergent, and we'd no longer need conditioner! With the air purifier, the allergens would go away. Well...

...No such things happened. We still have scalp problems and itchy skin. The scum in the tub is still there (even after cleaning). The ring in the toilet is worse now than it was before we got the system! We still need regular detergent (the stuff they gave us with the system stained our clothes) and conditioner.

Not only have the promises not been fulfilled, the system was POORLY installed. ONE plug for the entire system, and it was hung on a single, wobbly screw. We were in the middle of remodeling our laundry room, and there was insulation hanging near the outlet. We made sure ourselves that the insulation was a safe distance away from the outlet for plugging in our washer. 1 month ago, our laundry room was flooded. It turned out to be the water drain coming from the rainsoft system, going into the main drain pipe. It had come out, and flooded the floor. The end of the tube was just stuck in the drain, nothing to hold it there! The water got into the wood of the wall, leaked under the wall and into another room with carpet. We had to take the carpet out because it smelled so bad. (oh, we took pictures!) We've called and asked to have the system removed. We've offered to pay for the time we've used it, but would like our contract canceled. They flat out refused. The Rainsoft System is the WORST purchase our family has ever made!

His company installed a whole house water treatment system. One of the valves that they installed started leaking. It took three days for them to come fix it. In the meantime it got the sub-floor wet. They came and fixed the leak, but now refuse to repair the damages unless I turn it into my homeowners insurance. I have had 0 (Zero) claims on my insurance, and for that reason I receive a 5% discount on my rates. If I turn it into my insurance I loose the 5% discount immediately.

Mr. Simms claims he cannot understand why my insurance rates would go up if I turn it into my insurance and they find the damages to be a result of the leak. I loose my discount and do not get it back. That will cost me money. I will end up paying as much as it will cost to repair the damages, and he knows this. I had the home inspected prior to moving in almost two years ago, and there were no bad spots found in the floor. The only problem, let me say again the only problem I have had since moving into the house is the leak from the rainsoft unit. I have documentation from the service tech stating to place a fan to dry the sub-floor. This admits that the sub-floor was wet. The only way it could have gotten wet was from their leak.

Contrary to the posts mentioned on this site, we had just moved in our new home about a week earlier when Keith from Rainsoft stopped by to introduce himself. We thought something was wrong with the dishwasher until Keith started to talk about our water. He offered to test the water and explain what we were experiencing. My wife and I talked about it and checked with the BBB and called Keith back 2 days later to say we were ready for some good water. Your installers arrived on-time, were very professional and answered all my questions. Keith stopped back a few weeks later to say thanks and see if everything was OK. We love our water, please tell Keith.

I don't want it as it has eroded my yard, we still have hard water, and we have an unsafe level of chlorine in the drinking water. They refuse to come get the system. Mr Denino accused me of lying to him about trying to contact the office. They obviously set us up by not calling within the time limit so that we are stuck with the system.

Kim should have written and sent a certified letter to cancel. A telephone call is not a legally binding cancellation.