Rainbow Vacuum

On Jan. 23, 2012 we had one of the dealers from the Gastonia, NC sales office come to our house to demo a Rainbow unit. He was very polite and was not pushy. Well, when we found out that the unit was $1999.00 the salesman said we could get a free one. So after he told us that, of course, we said how. We would only have to show 21 demos in a very short period of time. Didn't sound that bad so we drove 50 miles (we live in Morganton, NC) to Gastonia to open house where other folks wanted to get a free unit. We had to give the salesman a $20 check to that I guess to make sure we would show up. We meet our salesman and he got us in the room. Yes, there were many people there.

We listened to the presentation but money was not as easy as it was presented. To see 21 couples married and own their homes to sell 3 units and get one free. OK, yeah. Well, we didn't get excited and didn't want to do this. The presentation was over and the speaker talked us into it and didn't want to even give us our $20 check. I guess they need it worse than we did. They will not let you go and will do everything they can to talk you into selling for them to make couple hundred dollars per unit. They don't tell you that all the time and effort to get one sold will probably cost you couple hundred. Stay away. Run for your life.

I had a lady to come to my house to do a demo. There's this thing she did called green lights that's giving her names of people to do demos on. I gave her 11 names and she called them while at my house and they all said yes for this effort. I was to receive 3 air purifiers for free. I have not received them or heard back from her. My neighbors and my boyfriend are still waiting on theirs as well. What do I need to do next to take more action?

Most of the complaints I read about involved less than professional sales people or distributors. But when you factor the millions of satisfied customers that, like myself, have own not one but two Rainbows (the first one still works in my garage after 22 years), it is hard to give too much credit to a few bad outcomes. It would be interesting to get all the facts for each of these "dissatisfied" Rainbow owners before giving total credit to their one-sided accounts.

I have never had anything but positive feedback from everyone that I have recommended the Rainbow to and has bought it. We become fanatical fans of the benefits of this very complete and smart, 21st century state-of-the-art cleaning system. Nothing compares. Nothing even comes close. And my family has the proof in the hundreds if not thousands of dollars that we did not spend on allergy doctors for our three children living in Central Texas, the home of allergy nation. Yes, it is pricey but so is a 3D 60" screen TV and it doesn't do nearly as much for the well being of my family as the Rainbow System does. You do get what you pay for.

I have just read several of these complaints and I just hear a lot of people complaining mostly about sales people. Has anyone ever met a sales man that wasn't trying to make a living? I just bought my second Rainbow because I love them so very much they are the best cleaning system you could possible own. I had a young man come to my house because a friend was trying to earn a Rainmate so I watched his hour demonstration and asked a lot of questions because they have changed. Never did I act like I was going to buy and he just showed me and asked if I would like to own a Rainbow, I told him I need to think about it he just started cleaning the machine and I told him I would take it I wrote a check. They are a little more than the last one but then again everything is! I love my Rainbow it does everything and it does everything phenomenal! I would never take, ask or buy a regular vacuum!

My rating is of the distributor, not the Rainbow. It has been a while but I did work for Rainbow in Ardmore, OK. My mom did my demo and I decided since I could not afford one, I would work to get mine for free. My mom had done it with no issue for the Durant, OK store. I was to do 20 demos and would receive mine at no charge. I did this and sold a couple. The distributor had just taken over the store for her mom and was a young girl. I finished my last demo and she kept running me around because the last one cancelled the purchase (you have 3 days to do so) and I hadn't made her enough money.

I was not selling as many as others did. I did my demos even driving up to an hour one way just to do a lot of them. I was never told I had to sell a certain number to get mine. The company is built on door to door sellers who all get this deal. I just wonder how many have been ** over as I was. I wish now that I had sued them just for the principle of the deal. Shortly after I finished and was trying to get her to own up to Rainbow's end of the bargain, her store was closed.

The vacuum is amazing. If you do not believe, then most likely you got a really bad demo and were not shown how to use the machine properly.

I like my Rainbow Sweeper but I will never buy or recommend one ever again. I will also advise when you have a salesperson come to your house record the sales pitch he gives you so that you will not get taken! Double check your contract and how they write it! Don't be a trusting person. The local store here in Parkersburg, WV has poor customer service. We have called two times and have gotten no response back. All we get is the runaround. They don't care.

My wife and I had a demo by a nice woman in our home, the Rainbow was very impressive and we almost purchased one. We decided to think on it considering that it was a major purchase, adding up to almost $3000. That night, I had to sleep in the spare room. I told my wife that she must not have cleaned our rugs real well.

That very next morning, Beatrice took out her $150 vacuum we purchased at the local Target store and I'll be a goat's granddaddy if that old thing didn't pick up nastier than that bulky $3000 piece of Rainbow junk. I had to buy Beatrice half dozen roses to apologize. I wouldn't spend that kind of money on one of them. Their Rainbow, if I was any of you fellers, just head on down to your local Target store and pick yourself up one of them snazzy purple suckers and call them good.

I have had 2 Rainbow Vacuums. I love them. I have tried others but nothing comes close to the deep cleaning it does and the whole room smells better. You can see the clean carpet just by looking. For me. it seems like the people on this page has got some sorry sales people. I am so very sorry because there is no product that comes close to these vacuums. Nothing. I will not waste my money on anything else.

I am going to keep my latest Rainbow to give to my daughter as soon as I service through my sales person to make sure everything runs great for her. She already borrows the shampoo part and the regular vac, so she might as well keep it. I can't believe anyone would not like it. I love it! It is worth every penny!

We initially bought a Rainbow vacuum from Mr. Jones on 11/22/2011. We paid the sales tax on the vacuum that night in the amount of $127. Shortly after the salesman left, we decided we did not want to vacuum, so we called him right away to return it. I packaged up the vacuum right away and he said he would pick it up on Monday. Over the weekend, I went to pull my own vacuum out and discovered it was gone. The salesman took it after he used it for a demonstration, which I did not know. I assumed my husband put it away. I looked on the bill and there was nothing written in the "trade" column, and he never talked to us about trading in our vacuum.

So when we called, we told him to bring our vacuum back. The salesman did not come on Monday so my husband called later and the salesman said, "I will bring your piece of *** vacuum." He eventually did bring our vacuum back and picked up his. When he was getting his vacuum he was slamming the box around when he was making sure everything was there and he just walked out leaving my door wide open and he didn't say a word, except that we would get our refund for the $127 within the next 7-10 days. It is now 12/21/2011 and we still have not received our refund, even though he has told us several times he has mailed it. He also has said three times now that he will drop the money off at our house, but he continues to make up excuses why he couldn't make it to our house.

To add on to my original complaint. The salesman had said his wife or son would be mailing the refund. The salesman texted my husband, saying "Son, let me tell you something, you ***, I hate people that cancel on me then you keep tell me my wife ***, don't talk or call me any more. I'm busy. My son said he sent it; you will get your ** lil 127 That ** to me ill make sure of it, my wife calls me I'll have her take it to your house. I'm n a demo. I'll call you when I get out; this people want a clean house for their babies to play in."

I want my $127.00 of course and I want this salesman to be fired so he doesn't not tarnish the reputable name of Rainbow.

I bought my Rainbow machine back in 2004 and love it, wouldn't trade it in for anything else. I use it for everything: bare floors, carpet, dusting, vacuuming my furniture and refreshing my rooms. I love it so much that I signed up to be a part-time sales representative for Rainbow. The first time I heard about it was at home show in Richmond, Virginia where a guy was giving away the Rainmate air freshener for free with a demonstration. When he told me the price, I told them I couldn't afford it but he'll worked it out with a credit agency.

They made the payments small enough for me to afford. I think the amount of the machine is well worth it. I even talked my mom into trading in her Kirby. She even sees the difference in her floors. I'm sorry if there are some people who didn't have the great experience with their representatives, but if I can help in anyway, I will try because I know customer service should be the best that you can give someone.

I took my rainbow to the rainbow business in Macon. He told me and my wife that it would be $75.00. But when I called to see if it was fixed, he said yes but now it will be $223.00. Is that the kind of business rainbow is?

I sold Rainbows door-to-door for some 23 plus years. And over all, day after day and being in so many homes, nothing at all works as good as a Rainbow Vacuum cleaner. That's the bottom line. But I have to tell you that the older Rainbows from about 1980 to 1994 were and are the best vacuums ever made. I have used my vacuum for some 18 years, no problems at all. The newer models I have not owned nor sold, but they turn a lot higher rpm. Is that more short-term wear on the machine? Probably.

New sales people are all trained and taught that the Rainbow is an air purifier (drilled into their head). I will tell you that it is a vacuum that traps almost all dust and dirt in water. Remember you can't stomp dirt out of a mud puddle. Still, it's the best concept of all times out there. Oh they have made the vacuum heavier, lighter, shinier, vortexes, upright and pull-type (tank). They all just don't work. I just love my Rainbow and if you have one, you should to. Clean the separator and grease the nut once in a while. Or it will whine. As for cleaning the air, I never have used it for that! Just vacuum more, slow and easy.

Just look at what you are really getting out of your carpets with every use. As for a poor, week, maybe lazy, desperate salesman, they are in the roofing, siding, carpentry, landscaping, windows, just about every type of business out there! I will and always defend The Rainbow Vacuum, period end of story. It is the best. And you saw it when you bought it. I just wish I would have sold you yours. As I loved selling Rainbows door-to-door.

I would still being doing to this day except for the guy that took over Montana right above me. Most all the upper echelon in most of these vacuum companies are just old, who know who in the business. And they just overpriced the distributor cost and they in turn raised the cost to both sales people and the consumer as well. Sad. Just remember, "Selling is Capitalism in its rawest form". You negotiate your deal in your home! $3000.00 nuts, just nuts.

I purchased a rainbow vacuum cleaner with the promise of getting an air purifier if I referred 2 people. I did and the company went and did the demo. I never received my air purifier because the distributor went out of business. I called the company but they could not help. They told me that I had to go to my distributor. I told them that they had gone out of business. They told me once more that I have to go to my distributor. I told them once again that I can't because they went out of business. They told me a third time that I have to go to my distributor.

I don't know who is taking complaints at the company but they are as dumb as a rock. I can get absolutely no customer service because my distributor has gone out of business. I would give anything to have my old vacuum back. You pay over $2000 for a vacuum and you are stuck. The shampooer is a piece of junk. It does not work.

Three years ago, we had the unfortunate experience of having Sam ** (Southern Indiana/Louisville, KY area) do a demo, as a favor to a friend. Sam sat not even five feet away from our wood stove, with which we heat our home, and did his "miracle" demo with the vacuum, comparing it to ours. We even talked about heating with wood at some point. This man never said one word about the fact that you can't use these vacuums to clean up ash! Ash is the primary source of dust in our house, as well as dog dander and hair.

To my great dismay--as I did not want to spend half a fortune on this machine--my husband decided to buy it. A few months ago, it started making a deafening sound, despite cleaning the filter, etc. I contacted a repair person who said that this was a problem with a part that needed to be replaced--apparently, a known problem with these vacuums that is currently being resolved.

I already did a complaint, but what I forgot to mention is that the Rainbow I received free was a used one, and I was told I would get a new one. The person who did the demonstration at my home gave me the one she used as a demonstration model, not a new one. The hose does not attach properly a lot of times, and I have to work with it to get it to attach correctly. Also, where the attachments connect shows some wear, even when I first used it and even after I cleaned it up.

I went to work for Rainbow because they said if I did approximately 20 demonstrations, I could get mine for free. I did over 20 demonstrations, but they said some of them did not count. They did not give me my Rainbow, like I was promised. I also sold two of the Rainbows while I was doing the demonstrations. Now it is going against my credit report because I cannot afford to pay for it, as I am not working.

Approximately two years ago, I went to a Mexican restaurant and filled out an entry to attempt to win a cruise vacation. Days later, I received a call from a salesman who stated that I had won but I must agree to view a demo of the Rainbow vacuum. I agreed. When the salesman arrived at my home, he was very friendly--almost too friendly. The demo was great! I was reluctant in purchasing the machine because it was priced over $3,000; however, the salesman told me how I could finance the machine if I was buying my home. I agreed. He contacted someone on his cell phone and provided information before passing the phone to me.

When I got on the line, the representative verified my name, address, if I was buying or renting, and credit card information. She read off some information that appeared to have been recorded. When it was over, the salesman gave me the vacuum and promised that he would bring me an attachment for cleaning carpet if I gave him a call the next day. I was most impressed with the carpet cleaner.

Later, I discussed the purchase with my mate who insisted that I was scammed and instructed me to return the vacuum. I attempted to contact the salesman over a period of a week before he finally returned my call. The salesman told me that I was too late because Preferred credit had already issued him the money for the machine. He gave a spill about him having to feed his family and all.

I then contacted Preferred credit, who told me that I needed to contact the salesman so he could return the money. I tried but I never heard from the salesman again. And I did not receive the carpet cleaner either. Preferred credit debited my account for over a year prior to my having financial difficulties. I contacted Preferred several times and explained my situation. Now, someone (Tim) from Preferred credit has been stopping by my home threatening a lawsuit. This purchase is one that I truly regret. I need assistance.

We purchased a Rainbow because we had won a free air purifier from a local animal hospital. The guy came out with the free one and did a demo. We thought that this would be a good investment because of our daughter's allergies and asthma. He had some of the stuff with him; however, he would have to come back with the rest of what came with the product. At the same time, we gave him four people to give demos. He went to three of them and on the fourth person, he decided to run his credit before doing the demo. Needless to say, the fourth person did not qualify for one. The salesperson decided that since the person did not qualify, we needed to come up with another person. I have no clue on how this is my fault, but he refuses to bring us our free stuff for the four referrals.

We called and called but there was no answer along with no return calls. So, I got hold of the Rainbow company and they gave me this guy's boss' number. Of course, the boss decided that he did not care and neither does the Rainbow company. When I called to talk to them about it, they told me that there is nothing that they are able to do and that I need to talk to his boss again. When I told them that I have already done it, they still do not care.

I called them back and finally got through. I needed another water base for my Rainbow because somehow, mine broke. The guy said that it would take him a couple of days to get his hands on another one. Needless to say, that was over a month ago and we still don't have the replacement part. So, I am paying for a Rainbow every month, which I am not able to use. Oh, yeah, and for those who want to know, we purchased our Rainbow vacuum in December of 2010 and we are still waiting.

I warn people to be very careful when buying from this company because they do not care, once you buy the product, how they are represented from others selling their product. The people who sell Rainbow will ignore you once you have bought the product and they will not live up to their end of the deal. However, you are expected to live up to your end. They are lying to people and getting them to give names for the promise of free stuff yet that free stuff never seems to arrive. The main number will not do you any good because they claim that they are not able to help and you need to talk to your local dealer.

I got my Rainbow vacuum on 9/14/11. I love it, got a free rainmate that I won in a raffle that I filled out at a county fair. Sales people were awesome and made everything very convenient for me. They even offered to sell me a used vacuum at a lower price from their store in Durant, OK.

I had a great experience with them and will continue to use their services and would recommend them to anyone.

I sent a complaint last week about the Rainbow Dealer that did not deliver what he promised when we purchased a Rainbow Vacuum from him.

It was two weeks late since he said he would deliver the items and we heard nothing from him. So we called his number. After four days we called three times without response. We had to search on the internet for an hour to finally come up with an address for his business and my husband went down there. It was an unmarked and nearly empty office. The only thing that gave my husband a clue that it was his office was when he asked someone where it was.

He said he had been sick for four days but he got all our phone messages. He promised he would deliver by Thursday evening. Thursday evening came and he called to say he was out of town and he could not get to us until 8:30 pm. We said that would be fine yet he didn't show up.

My husband called him again and left another message, telling him I'd be home the next day and he could drop by then. He left a message on my husband's work phone and said he didn't intend to come late that evening and was planning to be by later afternoon. He never came and never called.

But while we were gone that evening which he knew we'd be gone, he dropped the stuff off on our front porch. He was supposed to trade us the long hose for the short one. We called to let him know we got the stuff and he can come any time to get the short hose we owe him. He never answers his phone, so we left a message on the answering machine. We have not heard a thing from him so far.

We purchased a Rainbow three weeks ago. We had a delightful time with the salesman. We loved the machine. However, he promised that we would receive a 15-ft. hose in trade for the original hose. We would also receive the floor squeegee and the Rainbowmate. He said he would have to order these items and they would arrive in two weeks time. He said that we could get the Aquamate for free if we give him four qualifying referrals and if we couldn't get four, we'd get a 25% discount on it for each referral we did get. We were only able to get him one referral. We have called and left messages on his answering machine twice so far, asking when he is going to deliver the extra promised items and if we can get the 25% discount on the Aquamate. He has not returned our calls.

I am beginning to lose hope that he is going to come through with the promised items as I realized he never put it in writing that he would be getting us these things and we failed to ask him to put it in writing and sign it. With each day that goes by and no communication, my heart sinks a little more, wondering if we are also victims of a scam. He did not give us an email or other contact information, only a phone number that he never picks up. It's always an answering machine.

We will continue to try to contact him. If we do not get any satisfaction in the next two weeks, I will post a follow-up to this and mention the city in which this Rainbow dealer works so others can stay away from him (them). If I do not post a follow up, then all who read this can assume he came through as promised and we are satisfied customers.

I had a young man come to the door. He had been a classmate of my daughter's. Stupidly, I let him in, and he started telling me he worked for Rainbow, and I told him I was retired, and would not be able to afford the payments. Well, he promised me that I would not see a payment if I did the 25 in 30. He said he would help me do it, and I would get the credit he reneged on this.

I found out this never happened, because he did not deliver as he promised, and I got stuck with payments I didn't need. Also I find out the guy is an addict, and strung out on pain medicines. Well lucky me! I also got a part time job there, and found out all the sales hype they use. Like reps from Rainbow go to county, state fairs, and have a booth set up. They will have a jar or whatever filled with money, and you are to fill out a card to see who comes closest to the amount.

That card has your name your address and your telephone number. Well, they have you now. They call everyone that filled out a card, and tell the customer that they have won a daily prize from the daily drawing. This daily drawing means everyone who filled out a card gets a call. When they bring your prize, they would like to do a few minutes worth of demo of the Rainbow. Don't do it because it will not be just a few minutes, but a few hours.

Nothing against the vacuum, because I like mine, but no vacuum is worth $3,000. I find that some of the sales people just want to sell, sell, sell, and line their pockets with your money, and do not give a ** about the customer. Also, they have supposedly a grocery drawing, where they go door to door, and have people fill out cards again. You just gave them all your information. They wait a few days, and then they call every card they have, and to this day, I didn't hear of anyone who won the groceries. This is from someone who worked there. The damage is that I will never trust a sales person again.

I just wanted to say my experience with Rainbow has been wonderful. I have a Rainbow that I bought 10 years ago from a saleswoman named Catherine. She gave me an incredible demo and I was very impressed what the machine got up in comparison to my Miele. I also got lucky and when in the Rainbow office in Glendale buying fragrances, I was able to get a used Rainbow which is about 25 years old and works like a charm. I gave that one to my daughter. It has made a world of difference for the cat hair in her home. My grandson's asthma has improved drastically. I would recommend Rainbow in Glendale (which is in LA) anytime.

My wife and I got a Rainbow vacuum as a wedding gift. Neither of us had ever heard of it, but it has worked wonders for her allergies in our house. The customer service leaves much to be desired. Specifically: The salesperson was a no-call, no-show twice when setting up our delivery. He was 45 minutes late for the delivery appointment. My mother, who also bought a vacuum for her home, waited on replacement of the defective power head for over 2 weeks (was promised 3 days).

When we provided names of friends, they claimed that their company policy was not to do demonstrations to single women (no problem with single men, though we had one of each on our form). After a severe chewing by my wife, they relented. Did not return calls or reschedule with one of our referrals. I like the vacuum, but detest the customer service and discriminatory sales practices toward women. I would not do business with Rainbow again on those grounds alone. My referrals, friends, and even family were insulted by their stereotyping of women.

On July 26, 2010, we had a young man (Sean **) come to our door, with a free one room cleaning machine, just to see a 15-min. demonstration. What a big joke! They were there for over 3 hours!

First, the young man came in, then later, when I indicated we could not afford a Rainbow to the tune of $2341.16, his boss (Justin **) suddenly appeared at our door with a long tail, about a rebate. Another big joke, he did as he said though, he sent the rebate check to me. Oh, but this is not the end of the demonstration yet, a 3rd man (Lain **) came to our door, who said he was the big Boss. Ye gads, we were bombarded with not one, but 3 fast talking, pushy salesmen.

We ended up signing a yellow paper. The following Saturday afternoon, I received a letter in the mail from a Credit Company congratulating me on my credit, that it was great, and that a Rainbow System would be charged from me, through them. Because it was Saturday afternoon, I was unable to contact any of the salesmen. However, my husband was able to get an answer at the office with Lain **, who was so loud and rude, way out of line when my husband tried to explain our problem, he promptly made it clear too bad, so sad. It was ours to keep and pay for, rather the law was broken or not and promptly hung up on my husband Gene.

Hmmm, very disturbing, as no one had asked permission to even run a credit check, nor did anyone ever mention the fact that this would be run through a credit company at 21.99 % interest! This is something, had we known, we never would have signed anything! My husband and myself were lead to believe we would be making monthly payments to the Rainbow Company.

The young man (Sean **) said, he had to call the office, soon after that statement, he said to me, "She wants to talk to you also." I assumed this was the secretary at Rainbow. When I asked who I was speaking with, she told me Jamie. Not in my wildest thoughts, did I ever once believe I was speaking with a Credit Company. The Lady did not identify herself as a representative of any Credit Co. These Rainbow Sales people do not tell you everything up front, rather they beat around the bush, and leave the most important things out completely, i.e., the credit check, the credit company, and who knows what all they do that is crooked.

In my mind, this is against the law. I would agree to keep the machine, if we would be able to pay direct to the Rainbow Company. These 3 pushy salesmen took advantage of (2) 71-year old. They talked so fast, neither one of us could even consume all the lies they were pushing at us so fast.

I have living proof of the poor customer relations which I have read on the internet! I have called and called and called to no avail. The young man, Sean ** does return my calls, however I feel this is due to the fact that he is still too new to have learned all of the crooked things to say and do like the other two men - Mr. Justin **, and Mr. Lain **. When I called the main office this morning, I was told the man I was talking to was just the service man, he told me he would transfer me to Mr. **. Big Joke. Mr. ** was conveniently not available, however Mrs. ** took my call. How very interesting a person she is. Just as crooked as all the rest of the Rainbow Sales people.

She was very rude, and had the same fast rude lingo as the Rainbow sales people, who evidently have been trained to speak to their customers in this manner. I say again, very rude, nasty and very unruly to me! Not a very good way to speak to a new customer. So, like all the letters I have copied from the internet, I feel the same way as they all did and do feel!

I am enclosing a few of the letters for your information. I also will put my input on the internet to hopefully help some poor soul from becoming led into a raw deal like we were, even though I do believe it is a very good machine.

I have copied several pages from the web, all of which Rainbows sales people were very pushy, and their customer service is rotten. At this time, we are requesting to either get out of the contract with the Credit Co., and pay Rainbow Co, direct at no interest, or return their Rainbow machine to the pushy salesmen.

I bought the Rainbow vacuum two years ago this month. The organization in Pittsfield offered a free air purifier for each name I provided them with. Out of the five names I gave, two people bought a vacuum. I only got one purifier. I have called about broken parts and they refused to return my phone call. They refuse to service my vacuum. I like the way Rainbow vacuum cleans, but I wish their customer service was like that of Electrolux. When my daughter calls them for service, they offer to come to her or she can drop it off. They also call her once a year to see if she needs anythingbags or service. What a disappointment.

I used my mother's old Rainbow - the one that looked like R2D2. Quite old. I loved it. Later I bought a used Rainbow that was a blooming disaster. I ended use of the product but my husband agreed to do a demo of the new Rainbow in Spring 2010. This was a guy I went to high school with and high pressure tactics wouldn't work. The demo was fun and when we said no, it meant no. End of story.

Surprisingly, the company honored the 'deal' they tossed us plus something we didn't expect. They sent us the GPS system and the Rainmate. We'd never been told about the Rainmate. So the group in Columbia, Missouri was good to their word.

The only thing negative I can say is we were given a voucher for a free vacation that turned out to be a total scam. I don't blame Rainbow but they should have checked out the validity of the offer. The other thing was they offered to meet me on the way to do a demo in my area with stuff. I was buying fragrances from them for my new Rainmate. They stood me up. I hate being stood up especially when I had to cancel plans with friends - thinking these folks were late. Two days later, a woman called me, "I've got your fragrances." I told her where I stood on this and she was stunned the guy at the office never said 'boo' to her. I got the impression she was not the person who was in our area doing a demo.

I want to buy a Rainbow if I can find someone willing to sell a new one (not previously demoed machine) who will negotiate a decent price. But I'm leary to do business with them. Yes, they honored the original agreement. But will I get the good honest folks if my machine breaks down or will they stand me up? That's the expensive question.

I owned a rainbow vacuum in the past and loved it. My husband and I decided to see if we liked the new model better. We sat through the demonstration by the salesman who was polite and not too pushy. We agreed to buy it and he promised that we would have the rest of the "package" within a few days. We have not seen any of the products that we purchased. Telephone calls to Royal Hart have gone unanswered, he is "out of the office". I will never recommend this Rainbow dealer. If you want to find a reputable dealer, check with the local repair service.

We purchased our Rainbow when we bought our first home in 1993. I've never had to service it until now. Our son used our Rainbow to vacuum his car and accidentally ran over the electric hose. Now, we have to jiggle the hose for the power nozzle to go on. I'll be investing about $120 for a new electric hose, it will be worth every penny!

Two men from the Rainbow Company asked if we would like a Free Rainbow Airfilter and we would not have to buy anything and they could come inside and just show us how it worked. So we agreed. They came inside and not only showed us how that worked but also how their Rainbow Vaccum System worked as well. Which was fine. Then, after about 1 1/2 presentation. He proceeded to say that our Air filter would actually come in the mail three or four days later. It has been two weeks and we are yet to see this item. It's a SCAM! And after watching a presentation on the vaccum on Youtube, it states that the vaccum actually puts more bacteria in your air than you orginally had. You've gotta watch it!

The complaints I read on this site seem to refer mostly to the poor customer service or the salesman. I guess I am lucky because we had a very non-pushy salesman 12 years ago, I have never had to have my unit serviced & therefore haven't had to deal with customer service. I feel like the Rainbow was a great investment that I will have for many years to come. I don't remember the exact cost but $1500 sounds close. I have probably spent that much in extra vacuums that I am never satisfied with over the years. Just wish the water basin wasn't such a pain to deal with but still LOVE my vacuum.

They had a promotion, if you refer 3 people where both wife and husband are home, you get a pot set better than zepter. So i refered 3 people. and they went to one persons house who wasnt a qualified referel, bec. husband was working part time. So they cancelled all my referell and told me im no longer qualified for the promotion. They never asked me if spouses were working. When i called marina, in the Brooklyn office to find out why she cancelled, she told me i know why..i guess she couldnt think of a good enough reason. They are a bunch of liars, and they dont tell u everything upfront. not only that, my husband and i sat for a demonstration for 5 hrs. We wasted our time..in looking for the referels and with the guy, who by the way was very disrespectful and wouldnt take no for and answer.

Rainbow system is not as good as they say. It has many problems to fit in an average Canadian home with multiple floors. The actual price is not even a thousand dollars. A little research disclosed that machine is about $500 only and the rest of the three to four thousand dollars are the commissions. We were told to "give it a try for three months" when we tried to return the machine within 24 hours. They also offered an "Equity Four Program", that is another scam right there. To hide the return policy, the salesman did not leave any sales receipt or credit application behind. What a scam!

My boyfriend and I went through the demonstration for the Rainbow Vacuum Cleaner on Friday 4/23/2010. We were told we could keep it for a couple of days and if we decided that we did not want it (because we mentioned throughout the demonstration that we could not afford it) that we could return it at anytime. After having the product all weekend and through today 4/28/2010, we have decided that because we just purchased a home and have several other bills and a house to pay for, that we would like to return it.

Upon contacting the individual who did the demonstration, we were told that we could not return it without the return significantly lowering our credit scores. Upon asking why, we were told that we had 3 days from the time of purchase to return it, or we were stuck with it and if we did return it, it would be a lengthy process and again our credit score would be lowered. We were asked if we read the papers that were left with us about the return policy and we said we didn't see one. She then told us where we could find it and it was on the very bottom of a page so faded out that it was hardly noticeable. On top of that, we were not given a new Rainbow Vacuum, we were given a used one that we were told had been used in many other demonstrations (It has sat in the box ever since the date of the demonstration was over).

We simply just want to return the product without having it affect us or our credit score in any negative way at all. We have also been called repeatedly day after day and at least 5 times per day each. We feel that we have been harassed and on top of that, we feel that the return policies for this company are not customer friendly and the employees of this company do not care about how you feel you have been treated wrongly. Please just help us to return this product and retain what credit score we still have at its current level.

I did a search to find the Denver (actually Wheatridge, CO) Rainbow repair shop to pick up some more scents for our Rainbow vacuum and was surprised to find any complaints about Rainbow vacuums. As far as I am concerned, they are the best vacuums made, hands down. We have had ours for almost 30 years with only one servicing about 4 years ago where they gave it a cleaning and replaced a bearing which ran about $70.

Yes, it was pricey when we first got it but it does an amazing job of cleaning and I think that is partially the reason that, although I have asthma, I seldom have any problem with it at home. If you are in the area, check out Rainbow Vacuum Cleaners-R Service Center in Wheatridge, CO. I know they sell used ones and maybe new ones and have been in business a long time so they must be doing something right.

Rainbow Vacuum sales gimmicks are definitely time intensive and high pressure tactics. My experience was no different and she did take my "old" vacuum cleaner with her. With all of that being said, the Rainbow Vacuum cleaner has been a great machine. I have cats and cat fur, it cleans it up even after 10 years of use. I took my Rainbow to the only service shop in the USA, in Denver, Colorado. They serviced it and it performs great. It still does, several months later. I don't understand when you have a good product why cheapen the whole experience with poor business practices. Buy the Rainbow used/refurbished mid 1990's model-they run forever. And for go the "demonstration".

A demonstrator came to our home at 6:30 in the evening on Thursday. We agreed to do the demonstration for a friend. Anyway, I had tried to call and get him to come on another day but he just wouldn't give in. I had my three kids there who had school the next day, they were getting restless, hungry, and needed to take their baths. It was after 10:00 before he left and he didn't even ask if you want to buy it, he asked what payment option will I be using.

He wanted us to give him names of people so we could get the free humidifier, we didn't even want it. Anyways, I wouldn't wish that kind of torture for over three hours on anyone. Me and my husband were both furious after he left, I felt like just throwing him out of the house. They shouldn't be allowed to do this to people. I will never let anyone do a demonstration in my home again.

I purchased a Rainbow system on Feb. 1, 2010 and was told I could return it if I was not satisfied. I was told that I was getting $1000 food voucher, a trip voucher, and the rainmaker free. I paid the salesman Nick in full that day. Three days later, he brought my machine but does not have: the food voucher, the trip voucher, the rainmaker, the scents I paid extra for, and was missing the bag to clean cushions. He said they were back ordered and I would get them shortly.

Days later and a lot of phone calls after, I talked to RK who is the owner of this distribution place. I explained that I just want my money back, because I haven't gotten all the stuff I was promised. He said he couldn't do that and assured me he would get me everything due me plus an extra $1000 food voucher. I haven't gotten the rest of the stuff and he isn't returning my calls!

I just want to let everyone know that I am using the same Rainbow that my grandmother purchased in the mid 80's! Now, it looks like crap and most of the extra parts and pieces are missing but it still works great! I am actually looking to purchase a new model just because you can only imagine what a 25 year old vacuum cleaner looks like. It doesn't like to start, if its been sitting in the cold garage and a vacuum repair man totally screwed up my power tool a couple of years ago. I figure it's time to put the old girl out to pasture.

For those of you who have been taken advantage of by salesman etc. Sounds like you got suckered and we all have had those experiences. With the advent of eBay etc. You can find these machines everywhere now and at much better prices. I don't know why you'd let a salesman into your home? Take it from me, if my 25 year old machine still works, then there is nothing wrong with a refurbished one (those are easier to find).

Rainbow vacuums treat single people like second-class citizens. My friend bought a Rainbow with a deal that would lower the cost by $1,000 with 10 referrals if two referrals purchased. But, by Rainbow's contract, the only referrals that counted in the 10 were referrals to married couples, regardless of ability to purchase. Referrals to single people would count only if they actually purchased. I could not believe my ears!

I called the Rainbow sales office and asked about making a purchase, and sure enough that's what their contract says. I was so angry that I told them that I have plenty of money to pay for it and know plenty of other women like me who did too. But I would never buy from a company that treats single women like second-class citizens. A salesman then called back and tried to tell me that he would overlook that part of the contract for me and would count any referrals that had the ability to purchase. So apparently, in addition to thinking I'm a second-class citizen, he thinks I'm stupid enough to sign a contract that he will then ignore. I was born in October, but it wasn't last October!

I had two twenty-year old kids come to demonstrate the Rainbow Vacuum for me on Wednesday, 1/6/10. At the end of the nearly 3-hour demonstration they offered me a payment plan schedule and I chose the lowest payment: $102.00 a month for 24 months. I was also asked to fill out a credit app, which I did. I asked them why they make you fill that out after they take all of your checking account information. They said everyone fills one out. I told them due to a divorce I did not have squeaky clean credit and even though that was said I was left the vacuum and under the impression that they were going to start taking out the payments as of 1/9/2010. That is on the contract that the payments would start on Jan. 9th. They filled out a buyer's contract.

This was on Wednesday evening and today is Monday the 11th and the owner called me today and told me that I was not approved by the finance company and he wanted the vacuum back. I am not happy about this. I gave them my credit info about my banking account and gave them names of people that may be interested in their product and they treat a customer that way, by embarrassing them. I told a lot of people that I purchased it and now I have to give it back. I would like to know if that is legal since they sold me the vacuum as far as I am concerned. They left it here for 5 days. I love it and I do not feel I should have to give it back to them. They filled out the contract for me. Should I file a complaint in court? Any info you can provide would be greatly appreciated. Thank you.

My vacuum is a piece of crap. Lack of POWER,Hose falls off from carpet cleaner.Carpet shampooerdoes not work.

Hose very difficult to snap into the vacuum and the plastic snap pieces broke off, can't get rid of the bad smell, hose for carpet with extra power keeps shutting off, floor brush keeps falling off, 3 small attachments attach onto the end of 2 pieces of the hose but not into the last piece so you can only use them with a short hose ( this is extremely inconvenient. )

They seem to be a company that is all over you trying to "seal the deal" when buying the vacumn but disappear afterwards!!!

I recieved a call from Rainbow Vacuums telling me that I had won a drawing for a $100 gas cord and that they were going to bring it out to me on Saturday. Well, on that Friday, they called me and told me that they were going to have to cancel our visit but assured me that someone would get back in touch with me about another time to meet. That was about three weeks ago and I still haven't heard back from them yet. I just wanted someone to know how upset I am with Rainbow Vacuum.

He is a Filipino and I'm sure that were not the only Filipino he scammed. I think he is trying to scared my wife that is why my wife kept it secret from me.My wife tried a couple of times asking begging for him to return our vacuum and i think he no where to be found now.We only have his e-mail address. Please help us stop him from continuously taking advantage of people.

We don't want to hire or contacted by an attorney, all we need is our old vacuum back and justice for his wrong doings.

Bought a Rain Bow system in March 2009 and was told that if i gave them 4 names i would get a shampooer in 4-6 wks after the 4 people got a demo. Its now Aug and i finally got it. I love the product they sold me but there customer service is lacking. I had to contiually call and bug them for my shampooer. On the good side of things, the shampooer is fantastic.

To the first gentlemen....unfortunately you situation has nothing to do with the PRODUCT that you bought. It doesn't make the Rainbow any less of a quality product than when you first bought it.....it has to do with the person who sold it to you and the selling office. But again, it in no way represents the product itself, it's quality or the manufacturer. You just got unfortunate when you had an appointment with a less than stellar person.

To the 2nd woman....how old is your sisters carpet? 1 year? 5 years? 10 years? 20 years old? Whatever the age is..your sister has THAT much dirt, sand, dust and debris in her carpet and padding (that's why if you've ever seen wall to wall carpeting ripped up it's filthy underneath!) You can go behind the Rainbow now and keep picking up stuff....it isn't the Rainbows fault, it's the products your sister was using before for as many years as she had the carpet. As long as she keeps using her Rainbow she WILL see a the water become lighter and lighter in color (i.e. she's actually picking up the dirt, dust, debris, sand, etc. that is ground into the carpet and padding!)

Do your sister a favor and don't EVER bring your vacuum into her home again. They are extremely unhealthy....don't believe me? Check with the Environmental Protection Agency...perhaps you'll believe them ;-)

So I called ranbow on 7-29-09 and they said there is nothing they can do about it so I'm not happy with that I just want what they promissed me if you please can help me. I'll appreciate it. Thank you.

My friend bought a Rainbow for $2,300 and realized that it doesn't work even close to other products. They feel like they had been scammed even more so when I mentioned 8yrs ago my sister in-law bought one for 1,200. We haven't been able to find any information regaurding a satisfaction garuntee.

What do we do?? She's had it only two months and I used my vac on her carpet just after she used her's and I picked up all kinds of dirt. that's not healthy at all