Complain about a product or service

Rainbow Vacuum

Jessica of Ball Ground, GA February 7, 2010

I just want to let every one know that I am using the same Rainbow that my grandmother purchased in the mid 80's! Now, it looks like crap and most of the extra parts and pieces are missing but it still works great!! I am actually looking to purchase a new model just because you can only imagine what a 25 year old vacuum cleaner looks like. It doesn't like to start if its been sitting in the cold garage and a vacuum repair man totally screwed up my power tool a couple of years ago. I figure it's time to put the old girl out to pasture

For those of you who have been taken advantage of by salesman etc. Sounds like you got suckered and we all have had those experiences. With the advent of ebay etc. You can find these machines everywhere now and at much better prices. I don't know why you'd let a salesman into your home? Take it from me, if my 25 year old machine still works then there is nothing wrong with a refurbished one (those are easier to find).

Nancy of Clearfield, KY January 29, 2010

Rainbow vacuums treat single people like second-class citizens. My friend bought a Rainbow with a deal that would lower the cost by 1,000 with 10 referrals if 2 referrals purchased. But, by Rainbow's contract, the only referrals that counted in the 10 were referrals to married couples, regardless of ability to purchase. Referrals to single people would count only if they actually purchased. I could not believe my ears!

I called the Rainbow sales office and asked about making a purchase, and sure enough, that's what their contract says. I was so angry that I told them that I have plenty of money to pay for it, and know plenty of other women like me who did too, but I would never buy from a company that treats single women like second-class citizens. A salesman then called back and tried to tell me that he would overlook that part of the contract for me and would count any referrals that had the ability to purchase. So apparently, in addition to thinking I'm a second-class citizen, he thinks I'm stupid enough to sign a contract that he will then ignore. I was born in October, but it wasn't last October!

Suzanne of Lee, MA January 12, 2010

I had 2 twenty yr. old kids come to demonstrate the Rainbow Vacuum for me on Wed. 1/6/10. At the end of the nearly 3 hr. demonstration they offered me a payment plan schedule and I chose the lowest payment 102.00 a month for 24 months. I was also asked to fill out a credit app, which I did. I asked them why they make you fill that out after they take all of your checking acct. information? They said everyone fills one out. I told them due to a divorce I did not have squeaky clean credit and even though that was said I was left the vacuum and under the impression that they were going to start taking out the payments as of 1/9/2010. That is on the contract that the payments would start on Jan. 9th. They filled out a buyers contract.

This was on Wed. Evening and today is Mon. the 11th and the owner called me today and told me that I was not approved by the Finance Co. and he wanted the vacuum back. I am not happy about this. I gave them my credit info. about my banking account and gave them names of people that may be interested in their product and they treat a customer that way, by imbarrassing them. I told a lot of people that I purchased it and now I have to give it back. I would like to know if that is legal since they sold me the vacuum as far as I am concerned. They left it here for 5 days. I love it and I do not feel I should have to give it back to them. They filled out the contract for me. Should I file a complaint in court? Any info. you can provide would be greatly appreciated. THANK YOU...

mike of orford, NH December 27, 2009

My vacuum is a piece of crap. Lack of POWER,Hose falls off from carpet cleaner.Carpet shampooerdoes not work.

Catherine of Cleveland Heights, OH December 24, 2009

Hose very difficult to snap into the vacuum and the plastic snap pieces broke off, can't get rid of the bad smell, hose for carpet with extra power keeps shutting off, floor brush keeps falling off, 3 small attachments attach onto the end of 2 pieces of the hose but not into the last piece so you can only use them with a short hose ( this is extremely inconvenient. )

Tunde of Muskego, WI December 14, 2009

I wrote a e-mail to the customer service dept. at Rex Air requesting replacement parts info for a Rainbow Vacumn cleaner I own on 10/19. After hearing no response resent the message on 11/9 and again on 12/14 and have yet to hear a response. They seem to be a company that is all over you trying to "seal the deal" when buying the vacumn but disappear afterwards!!!

Tasha of Pickens, SC November 5, 2009

I recieved a call from Rainbow Vacuums telling me that I had won a drawing for a 100 gas cord and that they were going to bring it out to me on Saturday. Well, on that Friday, they called me and told me that they were going to have to cancel our visit but assured me that someone would get back in touch with me about another time to meet. That was about three weeks ago and I still haven't heard back from them yet. I just wanted someone to know how upset I am with Rainbow Vacuum.

Ron of San jose, CA September 12, 2009

The vacuum distrubutor went to my house and try to sell a new vacuum to my wife and for some reason he trick my wife in buying a newer version of rainbow vacuum. He told my wife that he will take our old vacuum for him to clean and later bring it back to us.We bought our old vacuum for 1,400.00. He never brought our old vacuum and he even charged us more money. He is a Filipino and I'm sure that were not the only Filipino he scammed. I think he is trying to scared my wife that is why my wife kept it secret from me.My wife tried a couple of times asking begging for him to return our vacuum and i think he no where to be found now.We only have his e-mail address. Please help us stop him from continuously taking advantage of people. We don't want to hire or contacted by an attorney, all we need is our old vacuum back and justice for his wrong doings.

Scott of Lebanon, MO August 7, 2009

Bought a Rain Bow system in March 2009 and was told that if i gave them 4 names i would get a shampooer in 4-6 wks after the 4 people got a demo. Its now Aug and i finally got it. I love the product they sold me but there customer service is lacking. I had to contiually call and bug them for my shampooer. On the good side of things, the shampooer is fantastic.

C. of Philladelphia, PA August 1, 2009

To the first gentlemen....unfortunately you situation has nothing to do with the PRODUCT that you bought. It doesn't make the Rainbow any less of a quality product than when you first bought it.....it has to do with the person who sold it to you and the selling office. But again, it in no way represents the product itself, it's quality or the manufacturer. You just got unfortunate when you had an appointment with a less than stellar person.

To the 2nd woman....how old is your sisters carpet? 1 year? 5 years? 10 years? 20 years old? Whatever the age is..your sister has THAT much dirt, sand, dust and debris in her carpet and padding (that's why if you've ever seen wall to wall carpeting ripped up it's filthy underneath!) You can go behind the Rainbow now and keep picking up stuff....it isn't the Rainbows fault, it's the products your sister was using before for as many years as she had the carpet. As long as she keeps using her Rainbow she WILL see a the water become lighter and lighter in color (i.e. she's actually picking up the dirt, dust, debris, sand, etc. that is ground into the carpet and padding!)

Do your sister a favor and don't EVER bring your vacuum into her home again. They are extremely unhealthy....don't believe me? Check with the Environmental Protection Agency...perhaps you'll believe them ;-)

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