
Carol of Sumrall, MS on Aug. 3, 2010
On July 26, 2010, we had a young man (Sean **) come to our door, with a free one room cleaning machine, just to see a 15-min. demonstration. What a big joke! They were there for over 3 hours!
First, the young man came in, then later, when I indicated we could not afford a Rainbow to the tune of $2341.16, his boss (Justin **) suddenly appeared at our door with a long tail, about a rebate. Another big joke, he did as he said though, he sent the rebate check to me. Oh, but this is not the end of the demonstration yet, a 3rd man (Lain **) came to our door, who said he was the big Boss. Ye gads, we were bombarded with not one, but 3 fast talking, pushy salesmen.
We ended up signing a yellow paper. The following Saturday afternoon, I received a letter in the mail from a Credit Company congratulating me on my credit, that it was great, and that a Rainbow System would be charged from me, through them. Because it was Saturday afternoon, I was unable to contact any of the salesmen. However, my husband was able to get an answer at the office with Lain **, who was so loud and rude, way out of line when my husband tried to explain our problem, he promptly made it clear too bad, so sad. It was ours to keep and pay for, rather the law was broken or not and promptly hung up on my husband Gene.
Hmmm, very disturbing, as no one had asked permission to even run a credit check, nor did anyone ever mention the fact that this would be run through a credit company at 21.99 % interest! This is something, had we known, we never would have signed anything! My husband and myself were lead to believe we would be making monthly payments to the Rainbow Company.
The young man (Sean **) said, he had to call the office, soon after that statement, he said to me, "She wants to talk to you also." I assumed this was the secretary at Rainbow. When I asked who I was speaking with, she told me Jamie. Not in my wildest thoughts, did I ever once believe I was speaking with a Credit Company. The Lady did not identify herself as a representative of any Credit Co. These Rainbow Sales people do not tell you everything up front, rather they beat around the bush, and leave the most important things out completely, i.e., the credit check, the credit company, and who knows what all they do that is crooked.
In my mind, this is against the law. I would agree to keep the machine, if we would be able to pay direct to the Rainbow Company. These 3 pushy salesmen took advantage of (2) 71-year old. They talked so fast, neither one of us could even consume all the lies they were pushing at us so fast.
I have living proof of the poor customer relations which I have read on the internet! I have called and called and called to no avail. The young man, Sean ** does return my calls, however I feel this is due to the fact that he is still too new to have learned all of the crooked things to say and do like the other two men - Mr. Justin **, and Mr. Lain **. When I called the main office this morning, I was told the man I was talking to was just the service man, he told me he would transfer me to Mr. **. Big Joke. Mr. ** was conveniently not available, however Mrs. ** took my call. How very interesting a person she is. Just as crooked as all the rest of the Rainbow Sales people.
She was very rude, and had the same fast rude lingo as the Rainbow sales people, who evidently have been trained to speak to their customers in this manner. I say again, very rude, nasty and very unruly to me! Not a very good way to speak to a new customer. So, like all the letters I have copied from the internet, I feel the same way as they all did and do feel!
I am enclosing a few of the letters for your information. I also will put my input on the internet to hopefully help some poor soul from becoming led into a raw deal like we were, even though I do believe it is a very good machine.
I have copied several pages from the web, all of which Rainbows sales people were very pushy, and their customer service is rotten. At this time, we are requesting to either get out of the contract with the Credit Co., and pay Rainbow Co, direct at no interest, or return their Rainbow machine to the pushy salesmen.