Rainbow Vacuum

Often, my vacuum just quits while I'm using it. It happened ever since I got this overrated, very overpriced vacuum. If I jiggle the cord where it comes out of the machine, it will usually start again. I had it picked up and checked out. They held onto it for a couple of weeks and didn't call me. I called them and was told they couldn't find a problem. I even told them where the problem seemed to be coming from.

My little stairs attachment has quit. It will come on for a few seconds and then quit. I can't get my stairs done. I wiggle and make sure it is connected, but that won't get it going. I miss my old vacuums that they took as trade in because they always worked. I am so disgusted with this machine and your company, who doesn't seem to care. For what it cost, it should work perfectly for a long time. I could buy 4 or 5 good vacuums for what this one cost, without trading in my old vacuums.

You know, this company just takes advantage of people! I answered an ad for a customer service position. The day of my interview that was supposed to be at an address here in McKinney, I arrived to find the office locked up and lights out. I called the main number and spoke to a lady that asked me, you didn't get the message that the interview needed to be here in Lake Dallas? Ummm No, there was no phone call or message. I checked my voice mail and call logs. We set up another interview for the following day. I get there and they tell you about their company and how wonderful it is and you speak to people that have been there for 20 years and blah blah. I get the call that evening that I had gotten the job. But instead of my hometown, I had to drive to Lake Dallas for training. No problem.

After a couple of days of training, a half a tank gas along with $8.00 a day in toll fees. I thought, this company hasn't asked for my DL#, SS#, nothing. It's Friday evening and the end of our training session and they wanted us to spend our entire weekend soliciting my friends and family to purchase this vacuum. What happened to this customer service position? They want sales people. What is sad about the entire thing is, there was another lady in my training class that had just been served an eviction notice and she was spending every dime she could come up with to get to this class only to find out she was getting paid nothing! Thank goodness I had not stopped my unemployment. Imagine the mess, and I am a single mother with two children to support.

The product itself seems amazing and honestly if I had not had to deal with such shysters like this. I would have definitely wanted to purchase one. After seeing the way they treat people. I will never purchase one nor will I ever recommend them to any of my friends or family.

Also, they told us all we had the chance to get the free system or the small room humidifier as well, as long as I gave them 10 of my family and friends names and numbers to harass! I got my list together and then there was something else that needed to be done. They had no intention on giving us the free system like they said they would in class. These are nasty people. They are still running an ad on Craigslist as we speak, for customer service $17.00 an hour!

I purchased my first Rainbow in 1982 and loved it. In 2010, I purchased the new E2 series because my old one was breaking down and needed repairs. I hate the E2 vacuum! It's heavy, the hoses have no swivel on them, the carpet sweeper is heavy and floppy, the caddy is on the front of the vacuum so the hose gets tangled up in the attachments. I have complained for the past year and have gotten no where with the sales people. Stay away from this vacuum! Rainbow sales people are all about the sale and could care less about customer satisfaction! I will never buy another rainbow!

I had a scheduled demonstration for Monday, Feb. 13th, at 1 PM. I made arrangements with my daily schedule to have a demo done. The lady never showed up, or called to cancel. On Friday, Feb. 17th, I decided to call, and the lady told me, since my husband was a low rank in the military, we couldn't afford one. For one, I had a great job, and just relocated from out of state, and I have money. Secondly, how unprofessional is it to not call and cancel. I talked to the TM or boss in San Diego, and he stated "what did you have going on, to inconvenience your day". My parents actually own a rainbow, and I think its great. It's a shame, highly trained people that represent a great product can be so unprofessional.

On Jan. 23, 2012 we had one of the dealers from the Gastonia, NC sales office come to our house to demo a Rainbow unit. He was very polite and was not pushy. Well, when we found out that the unit was $1999.00 the salesman said we could get a free one. So after he told us that, of course, we said how. We would only have to show 21 demos in a very short period of time. Didn't sound that bad so we drove 50 miles (we live in Morganton, NC) to Gastonia to open house where other folks wanted to get a free unit. We had to give the salesman a $20 check to that I guess to make sure we would show up. We meet our salesman and he got us in the room. Yes, there were many people there.

We listened to the presentation but money was not as easy as it was presented. To see 21 couples married and own their homes to sell 3 units and get one free. OK, yeah. Well, we didn't get excited and didn't want to do this. The presentation was over and the speaker talked us into it and didn't want to even give us our $20 check. I guess they need it worse than we did. They will not let you go and will do everything they can to talk you into selling for them to make couple hundred dollars per unit. They don't tell you that all the time and effort to get one sold will probably cost you couple hundred. Stay away. Run for your life.

I had a lady to come to my house to do a demo. There's this thing she did called green lights that's giving her names of people to do demos on. I gave her 11 names and she called them while at my house and they all said yes for this effort. I was to receive 3 air purifiers for free. I have not received them or heard back from her. My neighbors and my boyfriend are still waiting on theirs as well. What do I need to do next to take more action?

Most of the complaints I read about involved less than professional sales people or distributors. But when you factor the millions of satisfied customers that, like myself, have own not one but two Rainbows (the first one still works in my garage after 22 years), it is hard to give too much credit to a few bad outcomes. It would be interesting to get all the facts for each of these "dissatisfied" Rainbow owners before giving total credit to their one-sided accounts.

I have never had anything but positive feedback from everyone that I have recommended the Rainbow to and has bought it. We become fanatical fans of the benefits of this very complete and smart, 21st century state-of-the-art cleaning system. Nothing compares. Nothing even comes close. And my family has the proof in the hundreds if not thousands of dollars that we did not spend on allergy doctors for our three children living in Central Texas, the home of allergy nation. Yes, it is pricey but so is a 3D 60" screen TV and it doesn't do nearly as much for the well being of my family as the Rainbow System does. You do get what you pay for.

I have just read several of these complaints and I just hear a lot of people complaining mostly about sales people. Has anyone ever met a sales man that wasn't trying to make a living? I just bought my second Rainbow because I love them so very much they are the best cleaning system you could possible own. I had a young man come to my house because a friend was trying to earn a Rainmate so I watched his hour demonstration and asked a lot of questions because they have changed. Never did I act like I was going to buy and he just showed me and asked if I would like to own a Rainbow, I told him I need to think about it he just started cleaning the machine and I told him I would take it I wrote a check. They are a little more than the last one but then again everything is! I love my Rainbow it does everything and it does everything phenomenal! I would never take, ask or buy a regular vacuum!

My rating is of the distributor, not the Rainbow. It has been a while but I did work for Rainbow in Ardmore, OK. My mom did my demo and I decided since I could not afford one, I would work to get mine for free. My mom had done it with no issue for the Durant, OK store. I was to do 20 demos and would receive mine at no charge. I did this and sold a couple. The distributor had just taken over the store for her mom and was a young girl. I finished my last demo and she kept running me around because the last one cancelled the purchase (you have 3 days to do so) and I hadn't made her enough money.

I was not selling as many as others did. I did my demos even driving up to an hour one way just to do a lot of them. I was never told I had to sell a certain number to get mine. The company is built on door to door sellers who all get this deal. I just wonder how many have been ** over as I was. I wish now that I had sued them just for the principle of the deal. Shortly after I finished and was trying to get her to own up to Rainbow's end of the bargain, her store was closed.

The vacuum is amazing. If you do not believe, then most likely you got a really bad demo and were not shown how to use the machine properly.

I like my Rainbow Sweeper but I will never buy or recommend one ever again. I will also advise when you have a salesperson come to your house record the sales pitch he gives you so that you will not get taken! Double check your contract and how they write it! Don't be a trusting person. The local store here in Parkersburg, WV has poor customer service. We have called two times and have gotten no response back. All we get is the runaround. They don't care.

My wife and I had a demo by a nice woman in our home, the Rainbow was very impressive and we almost purchased one. We decided to think on it considering that it was a major purchase, adding up to almost $3000. That night, I had to sleep in the spare room. I told my wife that she must not have cleaned our rugs real well.

That very next morning, Beatrice took out her $150 vacuum we purchased at the local Target store and I'll be a goat's granddaddy if that old thing didn't pick up nastier than that bulky $3000 piece of Rainbow junk. I had to buy Beatrice half dozen roses to apologize. I wouldn't spend that kind of money on one of them. Their Rainbow, if I was any of you fellers, just head on down to your local Target store and pick yourself up one of them snazzy purple suckers and call them good.

I have had 2 Rainbow Vacuums. I love them. I have tried others but nothing comes close to the deep cleaning it does and the whole room smells better. You can see the clean carpet just by looking. For me. it seems like the people on this page has got some sorry sales people. I am so very sorry because there is no product that comes close to these vacuums. Nothing. I will not waste my money on anything else.

I am going to keep my latest Rainbow to give to my daughter as soon as I service through my sales person to make sure everything runs great for her. She already borrows the shampoo part and the regular vac, so she might as well keep it. I can't believe anyone would not like it. I love it! It is worth every penny!

We initially bought a Rainbow vacuum from Mr. Jones on 11/22/2011. We paid the sales tax on the vacuum that night in the amount of $127. Shortly after the salesman left, we decided we did not want to vacuum, so we called him right away to return it. I packaged up the vacuum right away and he said he would pick it up on Monday. Over the weekend, I went to pull my own vacuum out and discovered it was gone. The salesman took it after he used it for a demonstration, which I did not know. I assumed my husband put it away. I looked on the bill and there was nothing written in the "trade" column, and he never talked to us about trading in our vacuum.

So when we called, we told him to bring our vacuum back. The salesman did not come on Monday so my husband called later and the salesman said, "I will bring your piece of *** vacuum." He eventually did bring our vacuum back and picked up his. When he was getting his vacuum he was slamming the box around when he was making sure everything was there and he just walked out leaving my door wide open and he didn't say a word, except that we would get our refund for the $127 within the next 7-10 days. It is now 12/21/2011 and we still have not received our refund, even though he has told us several times he has mailed it. He also has said three times now that he will drop the money off at our house, but he continues to make up excuses why he couldn't make it to our house.

To add on to my original complaint. The salesman had said his wife or son would be mailing the refund. The salesman texted my husband, saying "Son, let me tell you something, you ***, I hate people that cancel on me then you keep tell me my wife ***, don't talk or call me any more. I'm busy. My son said he sent it; you will get your ** lil 127 That ** to me ill make sure of it, my wife calls me I'll have her take it to your house. I'm n a demo. I'll call you when I get out; this people want a clean house for their babies to play in."

I want my $127.00 of course and I want this salesman to be fired so he doesn't not tarnish the reputable name of Rainbow.

I bought my Rainbow machine back in 2004 and love it, wouldn't trade it in for anything else. I use it for everything: bare floors, carpet, dusting, vacuuming my furniture and refreshing my rooms. I love it so much that I signed up to be a part-time sales representative for Rainbow. The first time I heard about it was at home show in Richmond, Virginia where a guy was giving away the Rainmate air freshener for free with a demonstration. When he told me the price, I told them I couldn't afford it but he'll worked it out with a credit agency.

They made the payments small enough for me to afford. I think the amount of the machine is well worth it. I even talked my mom into trading in her Kirby. She even sees the difference in her floors. I'm sorry if there are some people who didn't have the great experience with their representatives, but if I can help in anyway, I will try because I know customer service should be the best that you can give someone.

I took my rainbow to the rainbow business in Macon. He told me and my wife that it would be $75.00. But when I called to see if it was fixed, he said yes but now it will be $223.00. Is that the kind of business rainbow is?

I sold Rainbows door-to-door for some 23 plus years. And over all, day after day and being in so many homes, nothing at all works as good as a Rainbow Vacuum cleaner. That's the bottom line. But I have to tell you that the older Rainbows from about 1980 to 1994 were and are the best vacuums ever made. I have used my vacuum for some 18 years, no problems at all. The newer models I have not owned nor sold, but they turn a lot higher rpm. Is that more short-term wear on the machine? Probably.

New sales people are all trained and taught that the Rainbow is an air purifier (drilled into their head). I will tell you that it is a vacuum that traps almost all dust and dirt in water. Remember you can't stomp dirt out of a mud puddle. Still, it's the best concept of all times out there. Oh they have made the vacuum heavier, lighter, shinier, vortexes, upright and pull-type (tank). They all just don't work. I just love my Rainbow and if you have one, you should to. Clean the separator and grease the nut once in a while. Or it will whine. As for cleaning the air, I never have used it for that! Just vacuum more, slow and easy.

Just look at what you are really getting out of your carpets with every use. As for a poor, week, maybe lazy, desperate salesman, they are in the roofing, siding, carpentry, landscaping, windows, just about every type of business out there! I will and always defend The Rainbow Vacuum, period end of story. It is the best. And you saw it when you bought it. I just wish I would have sold you yours. As I loved selling Rainbows door-to-door.

I would still being doing to this day except for the guy that took over Montana right above me. Most all the upper echelon in most of these vacuum companies are just old, who know who in the business. And they just overpriced the distributor cost and they in turn raised the cost to both sales people and the consumer as well. Sad. Just remember, "Selling is Capitalism in its rawest form". You negotiate your deal in your home! $3000.00 nuts, just nuts.

I purchased a rainbow vacuum cleaner with the promise of getting an air purifier if I referred 2 people. I did and the company went and did the demo. I never received my air purifier because the distributor went out of business. I called the company but they could not help. They told me that I had to go to my distributor. I told them that they had gone out of business. They told me once more that I have to go to my distributor. I told them once again that I can't because they went out of business. They told me a third time that I have to go to my distributor.

I don't know who is taking complaints at the company but they are as dumb as a rock. I can get absolutely no customer service because my distributor has gone out of business. I would give anything to have my old vacuum back. You pay over $2000 for a vacuum and you are stuck. The shampooer is a piece of junk. It does not work.

Three years ago, we had the unfortunate experience of having Sam ** (Southern Indiana/Louisville, KY area) do a demo, as a favor to a friend. Sam sat not even five feet away from our wood stove, with which we heat our home, and did his "miracle" demo with the vacuum, comparing it to ours. We even talked about heating with wood at some point. This man never said one word about the fact that you can't use these vacuums to clean up ash! Ash is the primary source of dust in our house, as well as dog dander and hair.

To my great dismay--as I did not want to spend half a fortune on this machine--my husband decided to buy it. A few months ago, it started making a deafening sound, despite cleaning the filter, etc. I contacted a repair person who said that this was a problem with a part that needed to be replaced--apparently, a known problem with these vacuums that is currently being resolved.

I already did a complaint, but what I forgot to mention is that the Rainbow I received free was a used one, and I was told I would get a new one. The person who did the demonstration at my home gave me the one she used as a demonstration model, not a new one. The hose does not attach properly a lot of times, and I have to work with it to get it to attach correctly. Also, where the attachments connect shows some wear, even when I first used it and even after I cleaned it up.

I went to work for Rainbow because they said if I did approximately 20 demonstrations, I could get mine for free. I did over 20 demonstrations, but they said some of them did not count. They did not give me my Rainbow, like I was promised. I also sold two of the Rainbows while I was doing the demonstrations. Now it is going against my credit report because I cannot afford to pay for it, as I am not working.

Approximately two years ago, I went to a Mexican restaurant and filled out an entry to attempt to win a cruise vacation. Days later, I received a call from a salesman who stated that I had won but I must agree to view a demo of the Rainbow vacuum. I agreed. When the salesman arrived at my home, he was very friendly--almost too friendly. The demo was great! I was reluctant in purchasing the machine because it was priced over $3,000; however, the salesman told me how I could finance the machine if I was buying my home. I agreed. He contacted someone on his cell phone and provided information before passing the phone to me.

When I got on the line, the representative verified my name, address, if I was buying or renting, and credit card information. She read off some information that appeared to have been recorded. When it was over, the salesman gave me the vacuum and promised that he would bring me an attachment for cleaning carpet if I gave him a call the next day. I was most impressed with the carpet cleaner.

Later, I discussed the purchase with my mate who insisted that I was scammed and instructed me to return the vacuum. I attempted to contact the salesman over a period of a week before he finally returned my call. The salesman told me that I was too late because Preferred credit had already issued him the money for the machine. He gave a spill about him having to feed his family and all.

I then contacted Preferred credit, who told me that I needed to contact the salesman so he could return the money. I tried but I never heard from the salesman again. And I did not receive the carpet cleaner either. Preferred credit debited my account for over a year prior to my having financial difficulties. I contacted Preferred several times and explained my situation. Now, someone (Tim) from Preferred credit has been stopping by my home threatening a lawsuit. This purchase is one that I truly regret. I need assistance.

We purchased a Rainbow because we had won a free air purifier from a local animal hospital. The guy came out with the free one and did a demo. We thought that this would be a good investment because of our daughter's allergies and asthma. He had some of the stuff with him; however, he would have to come back with the rest of what came with the product. At the same time, we gave him four people to give demos. He went to three of them and on the fourth person, he decided to run his credit before doing the demo. Needless to say, the fourth person did not qualify for one. The salesperson decided that since the person did not qualify, we needed to come up with another person. I have no clue on how this is my fault, but he refuses to bring us our free stuff for the four referrals.

We called and called but there was no answer along with no return calls. So, I got hold of the Rainbow company and they gave me this guy's boss' number. Of course, the boss decided that he did not care and neither does the Rainbow company. When I called to talk to them about it, they told me that there is nothing that they are able to do and that I need to talk to his boss again. When I told them that I have already done it, they still do not care.

I called them back and finally got through. I needed another water base for my Rainbow because somehow, mine broke. The guy said that it would take him a couple of days to get his hands on another one. Needless to say, that was over a month ago and we still don't have the replacement part. So, I am paying for a Rainbow every month, which I am not able to use. Oh, yeah, and for those who want to know, we purchased our Rainbow vacuum in December of 2010 and we are still waiting.

I warn people to be very careful when buying from this company because they do not care, once you buy the product, how they are represented from others selling their product. The people who sell Rainbow will ignore you once you have bought the product and they will not live up to their end of the deal. However, you are expected to live up to your end. They are lying to people and getting them to give names for the promise of free stuff yet that free stuff never seems to arrive. The main number will not do you any good because they claim that they are not able to help and you need to talk to your local dealer.

I got my Rainbow vacuum on 9/14/11. I love it, got a free rainmate that I won in a raffle that I filled out at a county fair. Sales people were awesome and made everything very convenient for me. They even offered to sell me a used vacuum at a lower price from their store in Durant, OK.

I had a great experience with them and will continue to use their services and would recommend them to anyone.

I sent a complaint last week about the Rainbow Dealer that did not deliver what he promised when we purchased a Rainbow Vacuum from him.

It was two weeks late since he said he would deliver the items and we heard nothing from him. So we called his number. After four days we called three times without response. We had to search on the internet for an hour to finally come up with an address for his business and my husband went down there. It was an unmarked and nearly empty office. The only thing that gave my husband a clue that it was his office was when he asked someone where it was.

He said he had been sick for four days but he got all our phone messages. He promised he would deliver by Thursday evening. Thursday evening came and he called to say he was out of town and he could not get to us until 8:30 pm. We said that would be fine yet he didn't show up.

My husband called him again and left another message, telling him I'd be home the next day and he could drop by then. He left a message on my husband's work phone and said he didn't intend to come late that evening and was planning to be by later afternoon. He never came and never called.

But while we were gone that evening which he knew we'd be gone, he dropped the stuff off on our front porch. He was supposed to trade us the long hose for the short one. We called to let him know we got the stuff and he can come any time to get the short hose we owe him. He never answers his phone, so we left a message on the answering machine. We have not heard a thing from him so far.

We purchased a Rainbow three weeks ago. We had a delightful time with the salesman. We loved the machine. However, he promised that we would receive a 15-ft. hose in trade for the original hose. We would also receive the floor squeegee and the Rainbowmate. He said he would have to order these items and they would arrive in two weeks time. He said that we could get the Aquamate for free if we give him four qualifying referrals and if we couldn't get four, we'd get a 25% discount on it for each referral we did get. We were only able to get him one referral. We have called and left messages on his answering machine twice so far, asking when he is going to deliver the extra promised items and if we can get the 25% discount on the Aquamate. He has not returned our calls.

I am beginning to lose hope that he is going to come through with the promised items as I realized he never put it in writing that he would be getting us these things and we failed to ask him to put it in writing and sign it. With each day that goes by and no communication, my heart sinks a little more, wondering if we are also victims of a scam. He did not give us an email or other contact information, only a phone number that he never picks up. It's always an answering machine.

We will continue to try to contact him. If we do not get any satisfaction in the next two weeks, I will post a follow-up to this and mention the city in which this Rainbow dealer works so others can stay away from him (them). If I do not post a follow up, then all who read this can assume he came through as promised and we are satisfied customers.

I had a young man come to the door. He had been a classmate of my daughter's. Stupidly, I let him in, and he started telling me he worked for Rainbow, and I told him I was retired, and would not be able to afford the payments. Well, he promised me that I would not see a payment if I did the 25 in 30. He said he would help me do it, and I would get the credit he reneged on this.

I found out this never happened, because he did not deliver as he promised, and I got stuck with payments I didn't need. Also I find out the guy is an addict, and strung out on pain medicines. Well lucky me! I also got a part time job there, and found out all the sales hype they use. Like reps from Rainbow go to county, state fairs, and have a booth set up. They will have a jar or whatever filled with money, and you are to fill out a card to see who comes closest to the amount.

That card has your name your address and your telephone number. Well, they have you now. They call everyone that filled out a card, and tell the customer that they have won a daily prize from the daily drawing. This daily drawing means everyone who filled out a card gets a call. When they bring your prize, they would like to do a few minutes worth of demo of the Rainbow. Don't do it because it will not be just a few minutes, but a few hours.

Nothing against the vacuum, because I like mine, but no vacuum is worth $3,000. I find that some of the sales people just want to sell, sell, sell, and line their pockets with your money, and do not give a ** about the customer. Also, they have supposedly a grocery drawing, where they go door to door, and have people fill out cards again. You just gave them all your information. They wait a few days, and then they call every card they have, and to this day, I didn't hear of anyone who won the groceries. This is from someone who worked there. The damage is that I will never trust a sales person again.

I just wanted to say my experience with Rainbow has been wonderful. I have a Rainbow that I bought 10 years ago from a saleswoman named Catherine. She gave me an incredible demo and I was very impressed what the machine got up in comparison to my Miele. I also got lucky and when in the Rainbow office in Glendale buying fragrances, I was able to get a used Rainbow which is about 25 years old and works like a charm. I gave that one to my daughter. It has made a world of difference for the cat hair in her home. My grandson's asthma has improved drastically. I would recommend Rainbow in Glendale (which is in LA) anytime.

My wife and I got a Rainbow vacuum as a wedding gift. Neither of us had ever heard of it, but it has worked wonders for her allergies in our house. The customer service leaves much to be desired. Specifically: The salesperson was a no-call, no-show twice when setting up our delivery. He was 45 minutes late for the delivery appointment. My mother, who also bought a vacuum for her home, waited on replacement of the defective power head for over 2 weeks (was promised 3 days).

When we provided names of friends, they claimed that their company policy was not to do demonstrations to single women (no problem with single men, though we had one of each on our form). After a severe chewing by my wife, they relented. Did not return calls or reschedule with one of our referrals. I like the vacuum, but detest the customer service and discriminatory sales practices toward women. I would not do business with Rainbow again on those grounds alone. My referrals, friends, and even family were insulted by their stereotyping of women.

On July 26, 2010, we had a young man (Sean **) come to our door, with a free one room cleaning machine, just to see a 15-min. demonstration. What a big joke! They were there for over 3 hours!

First, the young man came in, then later, when I indicated we could not afford a Rainbow to the tune of $2341.16, his boss (Justin **) suddenly appeared at our door with a long tail, about a rebate. Another big joke, he did as he said though, he sent the rebate check to me. Oh, but this is not the end of the demonstration yet, a 3rd man (Lain **) came to our door, who said he was the big Boss. Ye gads, we were bombarded with not one, but 3 fast talking, pushy salesmen.

We ended up signing a yellow paper. The following Saturday afternoon, I received a letter in the mail from a Credit Company congratulating me on my credit, that it was great, and that a Rainbow System would be charged from me, through them. Because it was Saturday afternoon, I was unable to contact any of the salesmen. However, my husband was able to get an answer at the office with Lain **, who was so loud and rude, way out of line when my husband tried to explain our problem, he promptly made it clear too bad, so sad. It was ours to keep and pay for, rather the law was broken or not and promptly hung up on my husband Gene.

Hmmm, very disturbing, as no one had asked permission to even run a credit check, nor did anyone ever mention the fact that this would be run through a credit company at 21.99 % interest! This is something, had we known, we never would have signed anything! My husband and myself were lead to believe we would be making monthly payments to the Rainbow Company.

The young man (Sean **) said, he had to call the office, soon after that statement, he said to me, "She wants to talk to you also." I assumed this was the secretary at Rainbow. When I asked who I was speaking with, she told me Jamie. Not in my wildest thoughts, did I ever once believe I was speaking with a Credit Company. The Lady did not identify herself as a representative of any Credit Co. These Rainbow Sales people do not tell you everything up front, rather they beat around the bush, and leave the most important things out completely, i.e., the credit check, the credit company, and who knows what all they do that is crooked.

In my mind, this is against the law. I would agree to keep the machine, if we would be able to pay direct to the Rainbow Company. These 3 pushy salesmen took advantage of (2) 71-year old. They talked so fast, neither one of us could even consume all the lies they were pushing at us so fast.

I have living proof of the poor customer relations which I have read on the internet! I have called and called and called to no avail. The young man, Sean ** does return my calls, however I feel this is due to the fact that he is still too new to have learned all of the crooked things to say and do like the other two men - Mr. Justin **, and Mr. Lain **. When I called the main office this morning, I was told the man I was talking to was just the service man, he told me he would transfer me to Mr. **. Big Joke. Mr. ** was conveniently not available, however Mrs. ** took my call. How very interesting a person she is. Just as crooked as all the rest of the Rainbow Sales people.

She was very rude, and had the same fast rude lingo as the Rainbow sales people, who evidently have been trained to speak to their customers in this manner. I say again, very rude, nasty and very unruly to me! Not a very good way to speak to a new customer. So, like all the letters I have copied from the internet, I feel the same way as they all did and do feel!

I am enclosing a few of the letters for your information. I also will put my input on the internet to hopefully help some poor soul from becoming led into a raw deal like we were, even though I do believe it is a very good machine.

I have copied several pages from the web, all of which Rainbows sales people were very pushy, and their customer service is rotten. At this time, we are requesting to either get out of the contract with the Credit Co., and pay Rainbow Co, direct at no interest, or return their Rainbow machine to the pushy salesmen.

I bought the Rainbow vacuum two years ago this month. The organization in Pittsfield offered a free air purifier for each name I provided them with. Out of the five names I gave, two people bought a vacuum. I only got one purifier. I have called about broken parts and they refused to return my phone call. They refuse to service my vacuum. I like the way Rainbow vacuum cleans, but I wish their customer service was like that of Electrolux. When my daughter calls them for service, they offer to come to her or she can drop it off. They also call her once a year to see if she needs anything—bags or service. What a disappointment.