I was cooking and when I opened the oven to get the glassware out, it shattered into pieces. Thank God I didn't get any major laceration or get any glass in my eyes, but I'm very angry and disappointed.
Consumer Complaints & Reviews
Pans are peeling so bad that I cannot cook in them and the big one is not round anymore! I'm not sure what happened with that! I loved the green color though.
Rachel Ray 9-inch frying pan with glass lid - I was cooking. I put the lid on top, turned off the gas and the lid shattered to a thousand pieces. I believed Rachel Ray products were of good quality but as I can see, it's not and truly unsafe. I could have lost my eye sight. Very dangerous and it cost me $40. What a waste, I bought it at Kohl's.
I purchased two oval ovenware pieces in gold. One was a smaller oval piece and one a larger piece. I listened and obeyed instructions completely as I am a seasoned cook. I cooked a chicken in the small oval at 350 degrees. The oven was preheated as usual. The pan was set aside. After dinner, I began washing it in the sink with sudsy water, as usual. The handle broke in three pieces while I was holding it and there were hairline cracks along the sides. I did not get hurt. When I called customer service, I was told it was only guaranteed for one month, 30 days. I did not see this mentioned anywhere on the writings. I never would have purchased it or any cookware for 30 days of guaranteed use. I was told there was nothing that could be done about it.
I didn't take a picture because at that time, I was so upset that I threw it in the garbage as I did not want a family member to get hurt. This piece was handled carefully without any deviation. The store where I purchased it in Nov 2011 does not handle it anymore. I have talked to other people and was told similar events happened to them. I am so upset about not having any recourse. We have been in business for thirty eight years in Stroudsburg, PA and always stood behind anything we did or provided. I cannot believe that Rachel Ray would want her reputation ruined over something like this. I feel very disturbed over this and would like some kind of a response. Until this is rectified, her cookware will not get a good recommendation from me.
Blender RRBL2T blade scrapes bottom of canister and cracked it. I contacted 5 different phone numbers given to me by the store of Rachael Ray and others they kept connecting me too. No one seems to know anyone for me to contact. I think this is ridiculous! I will never buy another Rachael Ray product. What kind of customer service is this?
Porcelain Enamel Cast Iron: I bought 2 of these pans 1 year ago. I use each about once a week, and I always handwash them. Within the past month, the enamel began chipping off both of them, making them unusable. For the price, I am very disappointed!
We bought the set not even a year ago, handling it with care. The bottom of most of the pans and pots are now so torn up that health-wise it is not safe. Now, I am forced to buy a whole new set that should have lasted more than just a year. I would appreciate my full money back since it cost us over $250.00. With all the new health concerns coming out with all the toxins and metals that come from these pans and pots when they wear, I don't think your company should be manufacturing them so cheap that they are done after a year. Most couples can't afford to buy a brand new set every year. Thanks for your time.
I received Rachel Ray pots and pans as a wedding gift a year ago. I use them everyday. I'm so disappointed. The inside of the pots are peeling, and look so tacky, like I have had them for years. I know this set is not cheap, but i want my money back.
I bought a set of the blue casserole dishes from Burlington for $37.00! I used it one time and when I was sliding it out of the oven, the whole hand part broke off. I have only used the dish one time! My oven was on 225. This is ridiculous. This kind of money for a dish and it breaks that easy.
I also got the Rachel Ray Cookware for a Christmas gift. I used it once and one of the pans is peeling all around the edge. I'm so disappointed. I haven't had a new cookware in years and was so excited. Good thing I still have the old stuff! I guess cost means nothing.
I got these pans for Christmas and every pan I have used so far is peeling on the inside. I only got one use before I noticed that the Teflon black lining was peeling off. I am scared to use these pans because I am not sure it is healthy to eat what is made in them. I have also read about them imploding and that is terrifying. Rachel Ray, I have been wanting your cookware for years. You thoroughly disappoint me!
I received a Rachel Ray cookware for Christmas. Inside is already peeling. My mom wanted to buy me another set that was more expensive but not dishwasher safe. I chose Rachel's brand because it was dishwasher safe. Now, the inside of one pot is totally peeling off. I'm very angry about this and disappointed. Also, it's made in China! Come on, RR.
My mother, who is 87 years old, bought a set of oven ware that didn't work in out over too big. She called the company to send it back; they told her she would have to pay for return postage. She told them that other companies send her a return label for their products. They told her that they didn't care about other companies and that was their policy. My mother was getting upset; that's when I took the phone and talked to the representative. They were not respectful, cordial or concerning about returning the product.
They wanted to charge her $35 to return the product. I then asked to speak to the supervisor. He had the same attitude. I asked him to cover the postage and he told me the best he could do was charge $10 and change for us to send it back. My mother had to pay for something we couldn't use. This is a rip-off to the consumers from the Rachael Ray Corporation. All companies we have dealt with in the past have given us free return postage labels to return the product. There should be an investigation into the Rachael Ray Corporation. She's a scammer.
My Rachel Ray 12" Skillet sticks! I have two of these, they are only 3 years old. I am so disappointed. I am not going to buy any more Rachel Ray products.
I was cooking this afternoon with one of Rachel Ray's pots and the lid imploded. It created a loud noise and a hole in the lid. The glass shattered on the counter and into my food.
My husband was cooking with the hard anodized pan and the lid just imploded. Glass shattered into the food and around the stove. It was very scary. He was of course right there when it happened. I was grateful he did not get hit with glass. We have a one year old, I am grateful was nowhere near that also. But we are afraid to use the remaining pieces now.
This is the Rachel Ray non-stick enamel cookware with the glass lids. I was using the 8qt. pot boiling some vegetables while at the sink which is close to the stove. I heard a loud pop which also frightened my grandchild who happened to be sitting at the table eating ice cream and I looked over to see what that pop was. Well, the lid on this pot was shattered. My vegetables ruined. There were glass chunks on the stove and floor, and the rest in the vegetables as was the handle. This would have been worst had I been by the stove.
I checked my grandchild to make sure she was not hit by flying glass and removed the ice cream just in case glass had fallen in. I did notice later, I had a couple of scratches by my left leg but I am still shocked by this. What if my grand child was going by at the moment? What if I had at that moment reached to remove the lid to stir? Is there a recall on these pots? I am afraid to use the ones I have now. I took pictures, but don't know if I should freeze the pot in case of evidence. I now have to replace my pots and pans with new ones as I am afraid to continue to use these. This is somewhat of a hardship as I have a single income household due to the economy.
