Puronics

In June 2010, I filed a complaint against Great Southern Services in Longwood, Florida. My intentions were not to comment about the California Branch of Puronics in Livermore. As an update to my post in June 2010, I apologize to the firm for misunderstanding that I was going to retract my statement once I have received the free service. To update everyone, after I posted my complaint, Great Southern Services called me and asked what happened. I updated the representative regarding my dissatisfaction and she issued a check for the money I paid out for the follow up service.

The supervisor that came out was extremely courteous and apologetic for the oversight on a clogged filter that the previous service technician overlooked. He finished servicing the unit and gave me a couple of tips and was totally opposite of the first guy I dealt with. I received a rebate check within 2 weeks as promised. I recently called for my yearly inspection and they are going to honor their free service for this year for my inconvenience! How great is that! Most people forget after a month but when I called, Kristin was right on the ball and had all of my information as stated, not as they wanted it to be! Thank you Great Southern for honoring your word!

The customer did not responded back a follow up. We not only handled this situation once we found out about it and did everything in our abilities to make this customer happy. She agreed that she was happy with the outcome, and said she was going to make a rebuttal, but never did. We felt that one needed to be made, due to that we have gone above and beyond with customer service to make sure she is happy now.

I purchased the Ionics Home System from Ionics who became Great Southern who is now Puronics. At the time I bought it, I was first charged $7,000.00 and found out from another water company that I was being ripped off. When I called to cancel, the "owner" got on the phone and gave it to me for less than half of the original price. Okay, well each year for about $200.00. They are supposed to come out and service the unit. Last year, they asked me to tape a check to the unit and the guy "forgot" to pick it up. My boyfriend said they forgot because they never came by.

This year, I received my card for service and called and was informed the price went up from $199 to $240.00 which I said fine. Well, I checked my salt level and it hasn't moved since February. We dug out some of the salt and the alleged "charcoal filter" that was supposed to be replaced was covered in dirt and cobwebs and according to a friend of mine who owns a water system maintenance company, said the filter hasn't been changed in years. I have a call into Puronics/Great Southern and have my fingers crossed that they will address the issue. I love my Ionics system but I hate dealing with Great Southern/Puronics so anybody have an alternative solution for the maintenance work, please post it here! Updates to follow if I receive a call back!

I purchased the Ionic Home System from Ionic who became Great Southern who is now Puronics. At the time I bought it, I was first charged $7000.00 and found out from another water company that I was being ripped off. When I called to cancel, the "owner" got on the phone and gave it to me for less than half of the original price. Okay, well, each year for about $200.00, they are supposed to come out and service the unit. Last year, they asked me to tape a check to the unit and the guy "forgot" to pick it up. My boyfriend said they forgot because they never came by.

This year I received my card for service and called and was informed the price went up from $199 to $240.00 which I said fine. Well, I checked my salt level and it hasn't moved since February. We dug out some of the salt and the alleged "charcoal filter" that was supposed to be replaced was covered in dirt and cobwebs and according to a friend of mine, who owns a water system maintenance company, said the filter hasn't been changed in years. I have a call into Puronics/Great Southern and have my fingers crossed that they will address the issue. I love, love, love my Ionic System, but I hate, hate, hate dealing with Great Southern/Puronics so anybody have an alternative solution for the maintenance work, please post it here! Updates to follow if I receive a call back! At this point, I noticed that my water does not taste as good as it used to, but I am hoping they will step up to the plate and fix it. The salt in the unit is solid as a rock now, and I have a feeling the service will be no charge, but the labor will be astronomical!