Pur Water Filters

The aerator kept coming off the faucet bringing the filter with it. A new aerator worked okay for awhile but then started falling off also. After looking at the assembly and giving it some thought, I believe I have found a solution to the problem. The washer at the bottom of the threads in the aerator seemed to be taking up a lot of room, so I took it out. Without the washer, there are more threads so the aerator can hold more tightly onto the faucet. Unfortunately, with the washer absent, there was a tendency for leakage between the aerator and the faucet. I solved this with some of the Teflon tape plumbers use to seal threaded connections. It has been several months now, and the filter has not fallen off the faucet and there are no leaks.

We have a Pur water filter that "snaps on" to the faucet via a plastic adapter that screws onto the faucet. Recently, I was giving my baby a bath in the sink and I moved the faucet towards him to fill up his tub, and the whole filter fell off the faucet and landed in my baby's tub on his feet. Thank God I hadn't turned him around to wash his hair yet or it could have hit his soft spot! After searching to see the complaints, I see this plastic adapter has been a problem for many people. It angers me to know this hasn't been recalled. It is common practice to bathe a baby in the sink when they are tiny!

We are dissatisfied with the plastic adapter. If you bump the filter, it won't hold the filter on. Is there a way we could get a metal replacement false adapter? That would work a lot better. Other than that, we like the filters.These plastic adapters to the faucet don't have enough threads; they should be metal.

We are now on our third snap-on filter and all 3 have cracked and split, sending plastic and water everywhere. It appears that others have experienced the same issue. How can P&G continue to manufacture this potentially dangerous product? I have requested a replacement from P&G and have not received any contact back at this time. I just hope that my 7-year-old granddaughter who likes to get me a glass of water doesn't get a face full of plastic. Is this a product of the USA?

My Pur water filter system decided to spring a leak after I replaced the filter. Not knowing of the leaking issues, I kept trying to get this one to work by putting in another filter. Same thing. So, I thought I had messed it up because by now it won't stay on the faucet either. Too many times putting the filter system on, I guessed. I bought a new one, put it on securely, I thought, turned on the water and after running a couple of minutes, the connector failed and blew water everywhere. This is a joke. Somewhere, an engineer making bundles of money came up with this piece of connector to save 1/4 cent per unit. Get a grip and use a little common sense. An off balanced unit such as this cannot hold both the water pressure and the relatively heavy unit with such an adapter.

I know the problems about these filters too well. I have been using several models of Pur over the years and this one is the best model to fit faucets, except you cannot over tighten the filter adapter to the faucet. Use pipe dope to lock on threads if needed. Get the metal adapter that fits your faucet from Home Depot to mount the Pur plastic connector to your faucet. It will extend your faucet threads and make it accommodate the Pur Filter connector much better. Put pipe dope on the metal adapter threads to stop it from turning out. Snap the filter on and good to go! I had good results until the rubber O Ring in the filter housing quick disconnect tore. Now, I cannot find a replacement O Ring. Probably a 10 cent item!

Pur Water Filter adapter stripped out rendering filter useless. I cannot buy an adapter separately.

Just like everyone else here, I recently bought one of these crappy snap-on filters. I have also tried the Teflon tape wrapped around the faucet threads. But, the filter won't just stay on. I work at a company where I have access to a machine shop. I'm thinking I'll make a metal adapter. Hey! Maybe I should come back here and see if anyone wants one.

We are dissatisfied with the plastic adapter. If you bump the filter, it won't hold the filter on. Is there a way we could get a metal replacement false adapter? That would work a lot better. Other than that, we like the filters.

Who thought it was a good idea to use a plastic adapter as the main coupler between filter and water? This is the second PUR Filter I have bought, with the first one cracking and spraying water everywhere. From the sounds of it, by viewing others' comments, the lifespan of these filtration systems is not very long. So, how much does this product actually cost to make? Spending $50 at Costco for a product that seems it would cost less than $5 to make, and has an expected lifespan of less than 18 months (poor engineering to save a few bucks) is definitely not worth it. I think I would rather invest into reverse osmosis.

Consequences? Well, not being able to have filtered water right now is a consequence. Ingesting our sub-par approved drinking water loaded with toxins such as heavy metals, bleach, microorganisms, etc. would have been nice if these removed fluoride, but that is another reason to invest into reverse osmosis.

One small note I wanted to make after reading these comments: To Thomas of Pendleton, IN, on Feb. 13, make sure you run a new filter for 5 minutes before drinking it, or putting it in your Brita pitcher. This is stated in the instructions of the filters. And yes, that is charcoal from the filter, but goes away after the 5 minutes of continuous running water.

I just bought the Pur Water Filter with the "click on faucet" mount a couple months ago. It was to replace the last one I had that cracked in half and leaked everywhere. Now, I apparently am having the same issues as many other people. First, the filter leaks. So, am I really drinking filtered water? And then, it recently fell off because of the plastic adaptor. Who decided to be cheap and make a plastic adaptor? Even without the washer inserted into the adaptor, it didn't screw on all that great. And with the weight of the unit itself, it is no wonder it stripped the threads and fell off my faucet. I broke a couple of dishes, and it makes a huge mess, spraying everywhere.

I wrapped plumber's tape around the thread about a half dozen times. It is staying on now, but it still has a small leak. I am not happy with this product. It was a good idea that was poorly executed. I was surprised to find out this is a P&G product. I have used P&G products for years, and this is my first big disappointment.

The adapter of PUR faucet mount water filter is plastic. Who decided on that design? I kept attempting to screw the adapter back on and click the filter back into place while barely turning on the water. What a piece of crap. I will go back to a filter in pitcher, but this is nonsense. I gave PUR a try but I was disappointed.

The whole filtration system fell into the sink. This happened numerous times while we tried to get it to stay on the faucet. The washers will not hold the product on the faucet.

I was startled when the filter fell off the faucet. The rubber adapter that connects the filter to the faucet failed. It has a thread on one side that screw to the faucet and a ridge on the other side where the filter body clips on. This is a very poor design by the company and it should at least be made of metal. If somebody with a heart condition, it can cause serious consequence when it falls off.

I came across this forum while searching for a solution to the poor faucet adapter design of the PUR FM3700B mineral clear faucet mounted water filter. After only a couple of months use, the whole water filter fell off the faucet, just as reported by the other users on this forum. On contacting P&G customer support, they just offered to mail a replacement adapter (which would take two to three weeks to come) but would not wait to listen to what I had to say regarding the poor design of the plastic adapter. The adapter should really be made of metal so that it can support the weight of the filter as well as the back pressure of the water. P&G should offer to replace all the plastic faucet adapters with metal ones and recall all existing units to be replaced.

P&G, you are sufficiently aware of the faucet adapter problem to make it the #3 choice on the top level menu of your Pur customer support phone line. Why don't you simply include the better part with the original product? Are you really saving money by replacing parts on request? Is the money saved worth the hit on your reputation? If it wasn't for this fatal design flaw, I would consider this the perfect product for my needs. As it is, I cannot wholeheartedly recommend the product to others.

The new "click it" filter will not stay on the faucet and keeps falling off and pulls the washer off with it. Now the washer will not grip the threads on the faucet. I will return this filter system to the company.

I replaced my latest supply of filters for my water filtration system (model number FM-3400B). During installation, I inserted the filter (as I have done the past 10 years) and let the faucet ran for over 5 minutes. The electronic indicator turned red. Several minutes after turning the water off, I tried again, and the light still was red. This has continued for a week, and stayed red every time. As an alternate, I removed the first filter, put in a new one (out of the 3 pack purchased), and again during installation, ran it over 5 minutes, and the indicator still turned red, just as the first filter. I have never had this problem ever since I purchased my first filter (years ago and it was the Old Side mount type installation). I just purchased this upright (vertical) filtration system on 10/24/2010, and never had any problems until I purchased my newest filter 3 pack on 03/03/2012.

The filter slows the water flow in the non-filter stage. What solution is there for this problem? Will I be sent a replacement filter?

I bought this filter (about 3 weeks ago) due to my needing to drink filtered water for me and my family. Well, darn thing keeps falling off. It won't stay on my kitchen sink faucet.

3 months after purchasing the new snap-on model of the Pur water filter, it just falls off the faucet. It appears that there are insufficient threads on the plastic adapter part, or that the plastic adapter threads wear out quickly, due to the weight of the filter head. We have used the old screw-on Pur model for many years, and although they all leaked after a couple years, they were a reasonable value for the price. After reading all the other complaints about this snap-on model, I realize that this is a poorly designed product. It's too bad. The filtration function works great, but it's worthless if it won't stay attached to the faucet.

I just wanted to relay to anyone out there looking for a fix. I, too went through a couple of Pur water filters that I bought from Costco. They'd start falling off the faucet and/or springing a leak and then continuously fall off.

Read some responses/posts on the internet including some folks that sent off for a replacement brass part or some-such. I was going to try that but before I did, I tried the following which successfully fixed the problem going on 6+ weeks with no issues.

Step 4: Screw attachment piece back on (without rubber washer)

Attach the filter and it should work fine. Mine has been on the faucet now rock solid, no slipping, no squirting for about six weeks running. I've accidentally bumped it with pots/pans, etc. It isn't coming off. Hope this helps others out there with the same problem.

We bought a filter replacement as usual, and there were two things different about this filter. The bag was filled with water, which spilled everywhere when it was cut open, and the filter itself was quite different, with loose charcoal powder noisily sloshing around. I noticed that it is now made in Mexico, and I did not feel comfortable drinking the local water, so to speak. I was told by the CS Rep that they always wash all filters as part of the pasteurization process. However, pasteurization requires heat, and that conflicts with the instructions never to use the filter with hot water that appeared in the instructions on previous cartridges. They have also taped over some of the contaminants that it previously claimed to remove, namely benzene, MTBE, pesticides, and herbicides, with watered-down (no pun intended) and generic comments on the tape that was placed over the previous specific claims. I just have no more confidence in this product and will switch to another brand. For this type of thing, low price is not my primary target.

This filter keeps falling off into the sink. It has sprayed on me but the worst problem is that it doesn't hold onto the adapter. This system is junk and I will never buy another one ever.

I double-filter my water for coffee and drinking first through the Pur Faucet Mount Filter and directly into a Brita pitcher with its own separate filter. I have changed filters on the Pur for the second time now, and I get all kinds of what looks like charcoal even after I let the water run through the Pur filter for up to one minute prior to allowing it to go into the Brita pitcher. Each time, I have to rinse out the Brita pitcher filter top reservoir, because it is loaded with charcoal from the last time I ran the Pur filter into it.

This cannot be healthy or normal. I can only imagine if I were drinking directly from the Pur filter, I would be frightened of possible health concerns. Please let me know if I have a malfunctioning product or a product that needs recall. Pretty concerned long term what this could do to my family's health.

We have used this filter for about 3 years now. However, in those 3 years we have had to replace 5 times. I just noticed today that this unit has a 1 year warranty. In the last few years your units' design has been changed a couple of times. All of the units either break away from the faucet or the casing in which the cartridge is housed break in half, usually causing a big mess with water. I have just read some of the reviews and it appears this may be a problem your company is already aware of. The filtered water is great, as we are in a rural water district and sometimes the water quality is not that great. However, I do wish we did not have to replace the unit every 6 months when we should only be replacing filters.

I went to Wal-Mart to buy a PUR filter for my PUR pitcher. The filter says will fit all PUR pitchers. Well, mine has been around for a while, but is in great shape except needs a new filter and it won't fit. Now what?

A leaking Pur water filter, junk! I did find a way to fix where it was leaking below the connection. I removed the filter from the faucet, wrapped Teflon tape about 3 times around where the leak was, tightly, then re-attached. Give it a try.

The sub-par adapter is not strong enough to hold the faucet filter on. It falls off daily and we stopped using it before my dishes are all broken.

Well, I had the same problem everyone else seems to be having with the substandard plastic connector having too few threads and being constructed from the wrong material (plastic) for a high strain and wear connection. I was happy that Pur had a dedicated route on their phone tree to request a replacement part, though the fact that it was entirely automated, robbed me of the opportunity to complain to them in person, which may have made me less likely to lodge this complaint when the part arrived.

Okay, the part arrived within a week, which I thought was a miracle, given that the automated phone system did not confirm my address by reciting the information back. Now, what I received was a brass adapter ring and the same badly designed and constructed plastic part. It works today. I'm sure it will fail eventually, sooner rather than later. I hand-tightened it and can tell by feel that it will likely not stay tight nor will it last, as I can actually feel the soft threads giving way and, people, I have known my entire life how not to cross-thread plastic and metal threads.

I installed the last spare filter I have, the one that was in the assembly indicated red when I re-installed, I assume because it's gone dry or was otherwise damaged while I researched where to get the replacement adapter. Which brings me to my conclusion; when this last Pur filter cartridge is used up, it will be the last Pur filter I buy, ever. Brita has my business from now on until they, too ruin my trust, with shoddy products. Yes, the assembly was purchased cheaply, but the cartridges are expensive and, when you buy several to have on hand, you run the risk of being stuck with unusable, brand new and expensive junk.

PUR horizontal one click. The adapter for the horizontal PUR filter did not work on my faucet. Kept leaking. I bought a new Delta faucet and would not fit. I called the company and could only talk to an operator. They sent new adapters and they didn't fit Delta. Waste of time.

The snap-on mount relies on substandard plastic connector. The threads are too weak to hold the filter assembly, and broke after being used for several months. The new filter assembly has the same problem, and fell off as well. Until Pur improves its product by no longer relying on substandard parts, the company should make the black screw/snap connectors available to customers, free of charge.

This is the second time that while trying to pull the used filter from the unit, it will not come out. I have invested in 2 faucet units and now I have 2 replacement filters that I cannot use. It's time to change.

So if you could send me the connectors I would appreciate it very much. Thanks.

I used a Pur filter for years and finally had to replace it with the new "click on" filter. And yes, it falls off frequently. The last straw was when it fell off during the holidays and broke a beautiful wine glass I was preparing to wash. I used the contact number listed in other posts and have been told that new parts will be sent.

After about two months of use, the unit fell off and it would not go back on. Tried several times but after a few minutes it came right back off. This is my second unit in the last year. Took the last one back to Wal-Mart and this new one, as I said, lasted about two months. I will also complain to Wal-Mart about selling such a terrible product. Maybe if they quit selling them P$G might fix the problem.

If I could, I would love to rate this company as "0". I have purchased two Pur Mounted faucet filter systems. Our small rarely used faucet within one year, both have failed. Either they rusted, light malfunctioned, or leaked. The faucet adapter's threads will never fit perfectly even after using Teflon tape/strip, resulting in the filter's leakage. All Pur Filters have poor design and are a waste of money. Never trust this company in any way.

Pur filter faucet adapter failed. I just received my replacement faucet adapter for my Pur click-on filter. It works perfectly. Thanks.

Very poor design. The filter works great when it stays on the faucet, which is almost never.

I have purchased two Pur faucet filters and both have failed. The faucet adapters threads strip resulting in the filters to fall off of the faucet. I complained to Pur who sent a metal adaptor that also failed after a month. It has poor design and waste of money.

I had the same problem as described by many other users with the Pur water filtration snap-on attachment. I have an older model Pur system which I have enjoyed for years but this new design is horribly thought out. Unlike many of the other users, my system did not wait several weeks or months before falling off the faucet due to the weight and poor design. It fell off the first day. I returned it for a new one because I thought it was just a defective unit but found that the second unit failed immediately as well.

What a piece of garbage your new "snap-on" water filtration is, this design is a failure. Like everybody else, my adapter failed after less then 1 month of use, the whole fixture fell off and cannot be reattached with the cheap, useless plastic attachment. I'm frustrated over the fact that there is no fix for this problem and I would advise everybody not to waste your money on this piece of **. There is no way you can re-attach this after it falls off. If you could attach it, it would leak anyway as there is not enough threads to attach it and the cheap plastic piece will not hold the weight of the heavy attachment.

I have been using Pur for years, they will always leak after a few months. This is very sad and bad. I keep buying newer models but the problem stays. I called them too to explain the design flaw. A good product, but a very bad workmanship. It's not a good buy eventually for the money, since one will have to replace.

I have a PUR Snap-on Water Filter. I had the problem with the plastic part that came with the snap-on filter so P&G sent me a new metal part. Unfortunately, it still doesn't correct the problem since there is not enough thread to screw it on the faucet with the washer in it and it won't work right without the washer. I guess this is $36.00 down the tubes and I have to go buy a Brita.

I just returned from Lowe's to see if I could find a replacement part for the Pur snap on filter system. Like others have stated, I have used this for about 6 months and it no longer holds its grip on the faucet. There were no spare parts to replace this obviously defective one. I was given a telephone # to call Procter and Gamble at 513-983-1100.

I called and was shocked that an actual person answered the phone and directed me to another live person who offered to send me a new part at no charge. I gave her the model number and hopefully I will receive the part.

What a piece of garbage your new "snap-on" water filtration is!!! After years of using your product, this design is a complete failure. Like everybody else that has complained after less then 2 months of use, the whole fixture fell off and cannot be reattached with the cheap, useless plastic attachment. I'm mad as hell over the fact that there is no fix for this problem and I would advise everybody not to waste your money on this piece of crap. There is no way you can re-attach this after it falls off. If you could attach it, it would leak anyway as there is not enough threads to attach it and the cheap plastic piece will not hold the weight of the heavy attachment anyway. Another rip off from Procter and Gamble.

For those having trouble finding a place to complain to in writing about the Pur filters, the following link is where I was able to write an email to them to complain. This is Proctor & Gamble, the parent company for Pur. I was able to obtain replacement adapters with the following letter.

If there is a problem shouldn't you recall the product or offer a way for consumers to obtain these adapters without purchasing the whole filter system? I would love to keep using your filters if this problem is re-mediated. As it stands now, I will not be using your product in the future. I urge you to provide a way for paying customers to replace their adapters without re-purchasing the whole unit. This product has a five year warranty and it doesn't last 4 months? If there ever was a greater disparity between what a company claims is the life of the product and actual reality, I have not seen it.

The adapter to the faucet is made out of plastic, which renders the filter useless in less than a year! Basic horse sense is missing by such a large corporation. We loved getting our water from the PUR system, until it was manufactured with this flaw. Their website has no easy way to contact a representative. I suggest we all call the PUR phone line at 1-800-787-5463; complain about the design, and let us ask for multiple replacements. For all these filters cost, you would think Proctor and Gamble would care about the quality of the product.

My filters normally last three to four months. For this filter, I believe someone switched the package, and it lasted less than a week, and never ran right. So now I have to go and buy a new filter just to have drinking water. Maybe someone should call their main office for customer service on products. Thank you.

As mentioned by several people, the one little piece of plastic that is part of the "snap on" attachment for the Pur Water filtration system fails fairly easily. They would benefit from adding at least one more of these parts as a backup. This appears to be a frequent problem.

I have been using PUR filters for years. Sometimes I have had problems with the filters not registering when its time to change. In the summer, I bought a new faucet mount; the click type. PUR should never have changed the model. After only a few uses, it fell off. I tried using adapter at home but it didn't work. I found customer service at PUR to be less than helpful. I asked for coupons or refund monies for what I had spent on filters, etc. but they would not provide. They did send adapters which didn't work. I contacted them again and they sent different adapters that didn't work.

Finally, I used their adapter with another adapter which I have here at home but certainly, I am not able to utilize all the threads on the faucet and I know that this new updated click type faucet mount is stripping the threads. I know at some time that I will need to buy a new faucet. I became tired of dealing with customer service at PUR and would certainly switch but the faucet mount is so convenient.

Now, I have difficulty discerning the red from the yellow light to indicate that its time to change. Sometimes right now is yellow. Sometimes its red with yellow, sometimes its yellow. Who can figure? I will keep watching since this is the original filter after finally being able to attach the unit.

If I could give it less than 1 star, I would. The system broke in just a few months. The adapter, much like everyone else, became stripped and no longer attaches to the faucet without falling off when you turn on the water. The attachment needs to be made of metal, or allow me to buy a metal one on their website. I'd do that if there was an option. I guess I'll have to go buy a Britta again.

The new snap-on PUR water filter is practically useless. Installed according to company directions, the whole thing falls off after short usage. I have used this brand for years with little, if any, problems. I accessed their website but could find no information or how to register my complaint online.

I have purchased a few PUR Water Filters, and they have lasted on average 2 years each. PUR has changed the way they are made. I assume this is to make them more reliable. Well, this last one I purchased lasted all of 4 months. I have a kitchen faucet that has external threads and the adapter for this has at most 2 internal threads and is plastic. It popped off, and now, I just can't get it to stay on. It seems like a design problem to me. If only there were more threads on the adapter, I'm pretty sure it would work.

We have been using the faucet mount water filter systems by PUR for years. The older models that screwed on the faucet would last at most 2 years with care. before they would start to leak. The new faucet mount system looked like they solved the problem with a screw-on type adapter, and then the unit snaps onto the adapter. Well. that only lasted us about 3 months tops. The plastic faucet adapter began to back off and stripped the threads. Now I have a unit that is unable to be attached to the faucet because the plastic faucet adapter has stripped. What a crock!

I have used Pur Water Filters for years. A year ago, I had to buy a new one as the old one fell apart. Since then, I have had two more replaced. I finally reached Pur Water Filters and they sent me a new one about a month ago. Now, the rubber filter that connects to the faucet keeps coming off.

My first unit of Pur Faucet Mounted Water Filter lasted maybe 2 years, then it started to have serious leakage around its casing where it swivels. I bought a second one, thinking maybe I had done something to cause the leak, but the same exact leak started, it sprayed water everywhere. It would stop if I put upward pressure on the unit, but I shouldn't have to. These units aren't cheap. They will not be getting a third chance from me. Don't waste your money.

I purchased a set of 3 replacement filters for the Pur Water picture. The first one seemed to work fine, but the second one would only filter about half of the water and then stops. I would like a refund for this, please, unless you can tell me what happened and how to fix it.

After having 2 water filters in the last 6 years that did OK but ended up leaking, we bought a new one on sale for about $28. It does not fit onto our faucet and keeps popping off, getting water all over.

PUR has sent me 4 other adapters, all of which don't work. They are now sending me a coupon to buy an adapter kit at my local hardware store...

I paid $40.00 for your faucet, mount water filter system at the Stop & Shop grocery store about two weeks ago (model FM-940B). I did not keep the receipt, so I guess I own this piece of garbage that due to the weight of the water in the filter, the water pressure and the soft rubber faucet adapter keeps falling off the faucet. The old style PUR water filter worked much better. The Brita basic faucet mount system does the same thing as the PUR, plus it stays on the faucet under pressure. The Brita faucet mount cost less also.

I have purchased at least three faucet mount PUR filters. You would think that after having so many problems with them, I would have learned my lesson with the first two. My son-in-law complained about his to no avail. I tried to get hold of the company. No luck!

I have to confess, the filter works well for our area - main reason I kept buying them. I thought, "Sure, you people would have engineers who could have figured this problem out a long time ago." After a short time, it sprays water all over the place, and I can see from all the reviews that I am not the only one with the same problem. What do I do? Well, I guess I have learned my lesson. Britta here I come. Disgusted.

I'm glad I found this site. I don't feel alone any more. I've been using the Pur facet mount system for over 12 years. Like everyone else said, they developed all kinds of leak problems not long after they have used it. My experience has been the same except, year after year, they have been really good to me by giving me a new replacement facet mount system after I have called them 800-787-5463. They will either send you a new one or give you a coupon to replace the broken one.

But to do this, you must save the box it came in. They will ask you for the model number which is in small letters on the front lower left of the box. For example: FM-9600, also the lot code which is on the side of the box and roughly how long ago did you purchase it? Also, you must say it has a 5-year warranty which is very important or they will just send you a 10.00 off on next purchase coupon. They have outsourced customer service to the Caribbean. When you call, listen until the message says press "0" to talk to Customer Service. It can be really frustrating because they are trained to say these units have been tested thoroughly by the manufacturer, we can send you 10.00 off on your next purchase.

You go around in circles explaining that you don't want to have to keep buying new units, but if you send me a coupon replacing the old one, I'll be a happy customer. It took me calling three times until finally, I read off the box that it had a 5-year Warranty. Then the gal asked me if I told the other ladies about the 5-year warranty. I said, no. That was my fault because I assumed they knew that already. The gal was really nice and offered to send me a new unit by mail or a replacement coupon. So I opted for the replacement coupon. You can redeem the coupon at any store such as Ace Hardware, Lowes, Kmart and pretty much any place that sells them.

This last time was frustrating as hell because before, their customer service was in the U.S. They made it really easy to get the old Pur water facet mount system replaced. In America, we are all about customer service because we know that if you keep the customer happy, they will be loyal to you for years. When the Pur facet is working and not leaking, it's an excellent and simple way to drink pure filtered water! I'll keep using their product until they stop replacing the old broken leaky system for free. Hopefully, they will figure out how to make a stellar one. Hope this helps.

We bought a PUR water filter a few years ago and have had many of the same problems as listed by others. We eventually had to purchase a new system and, due to our location, we didn't have many choices. We ended up with a newer PUR system, the chrome finished one that snaps onto the faucet end, not screws, which is susceptible to all the same old problems. However, yesterday we encountered a new one.

While doing the dishes, I had the water running through the normal faucet side of the filter and everything was going fine. I turned it off for a moment and when I returned and started rinsing dishes off, the water pipes started making a horrible noise. I've read up on it elsewhere and I believe what is occurring is similar to what other people have described as happening to them when they get air in the water lines, pipe chatter or pipe hammering.

We have never had this problem before so I don't even know where to begin. Also, the problem only occurs when the PUR water filter is in place. It doesn't matter if it is turned on or not, as long as it is in place on the faucet, the sound is there. When I remove the filter, the sound goes away, and stays gone.

It seems to me that if it was indeed air in the water lines, the sound would occur whether the filter was in place or not. But, I'm no plumber. I just thought that I'll voice my problem/experience for someone to read. Hope it convinces you to buy a different system.

I purchased model # FM-5050B, FM-9100B, FM-9400B and FM9700B (Sorry, label has all of these numbers!). Like many others I read about, the plastic adapter does not hold. And the entire unit falls off. All of this happened after having it less than one month! I got no response via email.

We bought the Pur filter that has been complained about. I was astounded as to how many complaints have been registered. I have to admit that I also was so disgusted that the unit keeps popping off now after a couple of months of use.

Well, I'm trying something that I hope will work. I decided to reconnect the adapter, put the filter system back on and then I took an electrical zip tie around the top part of the adapter and pulled it as tight as I could with pliers. It's working and I might report later as we use it. Of course, this won't solve so many other problems where water starts to come out of other parts and hairline cracks begin. I haven't experienced that but maybe the zip tie will be good for others also.

Like everyone else's, the plastic adaptor keeps popping off. After a while, the treads strip and it does not stay on at all. I will not buy another PUR system again.

I rate this product - 1

The plastic fitting to connect the Pur unit to your kitchen faucet is a joke. Poorly engineered and will not long-term support the weight of the unit without cracking or breaking. The company has to know about this problem and has done, to my knowledge, "nothing" to resolve the issue. I have purchased three units and all have the same problem. I would not recommend the unit or company until they start working with their user base. At least there should be a change out of plastic to brass fittings.

The plastic faucet adapter that the unit snaps on to & is expected to hold the weight of a filter full of water starts to unscrew itself less than a year into use. Water squirts all over. Tightening the adapter only lasts for a few swivels of the unit. Cannot use the unit.

Contacted Proctor & Gamble website for replacement. No answer so far.

I have the same complaint as everybody else who owns a PUR unit. It fell apart and leaks all over the place. We replaced it with a Dupont unit that works like a charm and doesn't leak. No answer from PUR with Email. I think PUR is just a scam outfit.

We bought the white, PUR water filter faucet unit a couple of years ago. Early on, the front face cover cracked and fell off. Then after 3 or 4 filters, it became harder and harder to screw them in. The last couple have been so tight that we operated them one entire turn less than designed. I guess the plastic material slowly shrinks? Anyway, a few months ago we started getting the pinhole leak and water running down the outside of the case, like everybody else. Now today, suddenly, nothing happens when you turn the valve to get filtered water. This is a great mystery.

The plastic PUR faucet adapter developed a crack, causing the entire filter and housing to fall off. What a disappointment. The PUR filter is superior to the Brita faucet filter, so we were enjoying the water and since we'd purchased PUR filters in the past which had sprung leaks, we hoped that in the time we'd stopped using them and that they'd fixed the problem. Evidently, not so. I tried calling the PUR phone line, but there was no link to this problem and thus, no human to speak with. I tried emailing, but as I no longer have the specific serial code listing from the box, they do not deem my question in the email to be an acceptable one. That's what the error message said. Geez, it looks like everyone else is in the same boat. What a drag. We liked the water. The economic damage is our waste of money and time. The physical damage is having to drink lousy unfiltered water from the tap or being sprayed if we tried to use it.

This is the 3rd Filter system by Pur that we have owned. They all broke! You can hardly unscrew the front of the housing. They have all leaked! This new one has a flimsy plastic threaded faucet adapter that popped off due to the water pressure and now is stripped and won't stay on. I'm trying to find a new connector. This will be the last Pur filter I ever buy.

I have purchased 3 Faucet mounted filtration system Model number FM-3700/FM-3800 systems. They use a replacement cartridge #RF-9999. Each one of them have developed leaks at the filter glass that notifies you when to change the filter.

These leaks spray all over the place leaving water spraying to the floor if you don't stop it in time. Each time, the filter change indicator shows about half way for a filter change. If you replace the filter prior to the indicator's due time, it still leaks.

This is even when you remove the assembly from your faucet to make sure the strainer screen is clear of debris. Each show made in Mexico. They show a pressure rating of 100PSI. Yet, if you check the water pressure coming out of your faucet with the assembly removed, it shows below the 100 PSI. This assembly also leaks at the pivot point for turning the filter to filter your water or not to filter. The instruction sheet also says to use cold water only when running it on the filter side. I have made sure the water is always cold prior to changing it to filtering my water.

I am having the same problem as nearly all the folks above. The filter pops off and the black plastic threaded piece which fits on the faucet that the unit snaps into won't stay on, slams into the sink and sprays water everywhere. I purchased the same model for an elderly friend and she is having the same difficulty. Never again will I buy anything by that brand.

This is the third Pur water filtration system we have purchased. And the third one we have had problems with, so this is IT. They have all leaked, sprayed and now this one is coming completely apart. Why can't you have a product that lives up to quality?

Pur faucet adapter keeps popping off as described in previous posts. P&G sent me new adapters with longer threads. I will follow up if I have problems with them.

Pur has a cheap piece of junk for sale called a sink mount water filter. It will not stay on after a few months' use. Even if it stays on briefly, it sprays water on you! Do not buy from the Pur Water Filters company!

Faucet connected filter pops off after short time of use. The culprit is the cheap plastic connector, probably made in China that has the threads quickly stripped from water pressure and vibration. Use of a brass connector would solve the problem, but that might cost two cents more to make. Don't but the cheap piece of **.

I have bought these Pur silver-colored filters for 10 years. On the last few, however, the filter case barely lasts the life of the filter it came with. The casing around the faucet cracks off and now the black ring on the bottom where the water comes from is stripped and spraying water behind it all over the back of the sink area. I'm going to assume 10 years ago the product was made in America and now it's made in China. Dumb move since I'm going to have to try another type of filter that might last longer than 1-2 months. Move your manufacturing back to America and keep your customers. Now I have to use the broken filter or spend more money to buy a new one to use up the 3 pack of filters I bought to use with it.

Like others, I have had multiple Pur filters with leaking problems. My leaks did not occur in the filter case, however, they all manifested when the black plastic ring at the bottom of the non-filtered side started to crack. I have only owned the faucet mounted filter systems where the filter part turns 90 degrees, not the new kind. I supposed I will call Pur/P&G and get a coupon for one of the new types. It sounds like I will finally get to experience leaking in the filter part! Anyone want to take bets on how many months it will last before it leaks?

I really like the idea of a faucet-mounted filter. Too bad I can only find ones made by Pur.

I bought the Pur faucet mount filtration system, which I'm sure is not made in the USA, and my problem is with those plastic adapters they supply with the faucet mount. Oh, they are a big improvement over their older style as far as ease of installation goes, but it's all downhill after that. As some others have mentioned here, I believe that once the filter starts getting heavier with usage, the darn threads on the adapter give out and down comes the faucet mount and water goes everywhere! The last PUR system I had lasted for several years. This new set up last only about 3 months! This is a serious waste of money.

I had read this message board and thought I had escaped the Pur curse. My system was working fine for three months. Until I replaced the filter, it then started leaking around the faucet mount. I thought I installed it incorrectly so tried with another filter. Same problem, maybe worse. Then I bought a new aerator/washer from a hardware store and it didn't make a difference. I emailed customer relations a week ago and they emailed back saying they will send a coupon for me to buy another one.

I purchased my fourth PUR Water Filtration System, Mdl. FM=9400. It has developed an annoying leak around the attachment nut. This has happened to all four filters I have had over the past 5 or 6 years. The previous filter also developed a leak around the filter life indicator, but I was able to repair that with several applications of super glue after removing it from the faucet and drying the area to be glued. The leak around the attachment nut defies fixing and I have tried teflon tape and repeated tightening. I noticed on the carton the housing was made in China. I guess this is another poor product purchased in China to save money. It is odd the price does not reflect any savings in this outsourcing farce.

I purchased a PUR FM 3333 faucet filter and really liked the Filter Life Indicator and Easy On/Off features. However, after only a few months, hairline cracks started to show in the plastic housing. I contacted Procter & Gamble via email to see if a recall was available. There wasn't, but the company sent me a coupon worth up to $55 on a replacement. Since this was more than I originally paid, I can't complain.

Very disappointing to spend money continuously for something that should be simple.

This is the second faucet mounted water filter I have purchased in less than a year. The filter housing has both split and of course leaked all over. The plastic housing must be the cheapest thing known to man. Incidentally, before this my Pur faucet mounted filter lasted for years. This must be a planned obsolesce.

I guess my story is like most others.Bought the Pur faucet mount water filter which I'm sure are not made in the USA, and my problem is with those plastic adapters they supply with the faucet mount. Oh they are a big improvement over their older style as far as ease of installation goes, but it's all down hill after that. As some others have mentioned here, I believe that once the filter starts getting heavier with usage, the darn threads on the adapter give out and down comes the faucet mount! Quite annoying since I thought by buying a 5 filter package of replacement filters I was saving us a little money. Those plastic threads just don't cut it. One would think that a research and development team would have been able to figure that out by now. We will not buy another Pur faucet system.

Have had to replace the last three Pur water faucet filters due to hairline cracks near the viewing window on the housing that causes water to spray onto the kitchen walls and cabinet surfaces.

The cylinder cracked and the water sprayed all over the place. I only had it for 6 weeks. I called the phone number on the instruction and they wanted a code number. I could not find a code number. I finally got a hold of someone and he told me to call the place where I bought it from. I did that and they said, 'We don't know how to fix your product. Call the number on the instruction." All I want is a refund for the complete unit for $24.99. I had 2 others that I bought and had the same problem. I never complain about them but I just took the loss. No more. I will never buy another one.

Pur Water Filter FM9600 was working fine until today. When you turn the knob to change it from tap water to filtered water, no water comes out of the filtered part. Filter is new! I called Pur consumer hot line, got in touch with someone totally foreign who could barely understand me and that was difficult. Don't we need jobs here in the USA? Anyways, they will send me a coupon for a new unit and I should expect to receive that in 3 weeks! In the meantime, what do I do? Guess I buy a BRITTA.

I've owned 3 or 4 Pur Faucet Mount Water Filtration Systems over the past 8 years and all but the most recent have had problems warranting replacement. When the first one started leaking at about 2 years, I called the company and they sent a new one, no problem. That unit lasted a couple of years or so and I again called Pur. They told me they would send one but I never received it, so I purchased another. That one started leaking at some point and so recently I purchased the latest model, FM 9500B.

I was very impressed with the ease of setup, the tight seal and the 360 space saving design, but after about a month, I turned the water on and the thing shot off the faucet. I screwed the plastic adapter back onto the faucet tightly, reattached the unit, and it worked - for about a day and it shot off again, smashing a glass bowl that was in the sink! I tried screwing the plastic adapter on even tighter and stripped it. So I got my plumbers' silicone tape and wrapped it around the faucet threads and put the thing back on. It works now, but who knows for how long. I'm going to call the company to try to get a replacement adapter and some filters in lieu of the broken bowl. Best thing is to buy the System at Costco and if the company won't send you a replacement when it breaks, just return it to Costco for a refund. If it ever breaks in any way, Costco will give you your money back!

I purchased a Pur faucet mount water filter 2 years ago. Now the unit leaks and sprays water and there seems to be no way to repair it. After checking the web, it seems mine lasted much longer than most. The faucet mount is a good choice for me if they would only make a quality product.

When our PUR faucet filter developed leaks after several years, I recently purchased another Model #FM-3333B. Within 2 weeks, the entire unit detached from the faucet and I have not been able to get it to stay on. I agree with the gentleman who also complained on this site that the weight of the filter when filled with water is just too much for the faucet connector. I cannot find a retailer in store or online that carries a replacement part, even if I thought another would work. I wasted money for a useless product. I'll try another brand.

The new Pur water filters pop on to the water faucet but within three weeks, my experience has been, twice, that the filter housing detaches from the faucet and is not repairable. The first time this happened I thought it was from mishandling. So I tried again with a new unit with the same result. When I called Pur, they agreed to send me a new housing adapter and claimed I was the only person to report such an issue. I believe the plastic threads simply do not support the weight of the filter.

We moved into a house a little over a month ago and it had a Pur filter system on the kitchen sink. It worked fine with minimal leakage. The only excess water came from the opening for unfiltered tap water. I assumed it was normal. Then I had to replace the filter. I followed all directions and when I went to test it, water went everywhere. Now if you try to get a glass of filtered water, you get 50/50 between tap and filtered water. I'm never buying a Pur product again after reading some of the 17 pages of complaints.

So far, I've wasted my money on 5 of these water filters attached to the kitchen sink. The first one I bought was the design where you turn a small knob. This unit started leaking where the seam is within 4 months. I got a replacement that lasted 6 months. I replaced it with another Pur unit of a different design. This design you turn the filter housing instead of a knob. This type develops leaks also. The leaks developed through the sight window. I won't buy anymore Pur junk. Now what to do with my 10 spare filters I have?

So I bought a PUR horizontal faucet filtration system with the electronic filter life indicator model FM-9400. So I put it on, put in the filter and the thing leaked from the filter cover and the emblem that houses the electronic filter life indicator.

I was kinda peeved at that point but then I decided to try and fix it myself. This may work on other versions as well and it did fix the leaks that were happening immediately following installation. If you look on the filter cover, the thing has an o-ring. It is very hard to see but it is there. Also if you look on the filter, there is an o-ring as well.

This is all you have to do. Take the o-ring off the filter cover and put it on the filter. Put the o-ring off the filter and place it on the filter cover. That is all it takes. This o-ring is probably available from hardware stores and if you develop a leak, replacing this would probably fix it. Oh yeah, by the way I am only 21 years old. How sad is it that a 21-year-old can fix the problems that PUR's research and development team can;t. Sad for the company I guess.

Pur water filter for the sink has become worthless. I have used these for years and have been happy. Now they leak after several months. They do not last long enough to buy a replacement filter. It leaks around the seal and then holes appear on the sides or top. What a disappointment.

I was using Brita for years, never had a problem. I decided to "upgrade" to PUR- what a mistake. It's been fine for a year, but the expense is way too much for the filter. Recently it's been tasting really bad, and I find that it is putting some oily substance in the water and making us really nauseous. I returned the filter but they wouldn't return the pitcher and it happened again. I will never buy PUR again!

I purchased a water filter over a month ago; no leaks yet (as others have reported), but it stinks! I thought it was the garbage disposal or bad drainage or something else, surely not the water filter! But after exploring all other options, that is exactly what is stinking! I have no clue as to why, but I'm looking for a different water filter system, for sure.

I had used a Pur counter top water filter system for about seven years with absolutely no problem until they stopped making replacement filters. I ended up replacing it with one of the Pur faucet mount systems. After one year, the diverter valve to switch between filtered and non filtered water leaks. When not filtering water, there is a constant dribble of filtered water. I purchased a new system and the housing leaked on first use. I returned the unit.

Pur water filter quality is junk. I will never buy another Pur filter, not if I have to replace it every year. I will next try an Aquasana counter top filter system. The quality of Pur is pure junk. The economic impact is that I had to replace a perfectly good functioning water filter at a cost of $50 because Pur stopped making the filters. The replacement filter unit lasted only about one year and it now needs replacing. At this rate, buying bottled water would be much cheaper.

I bought one of their faucet-mounted units. It worked longer than most here, probably a good 3-4 months before developing the first leaks. I initially tried plumber's tape, then replacing the washer but it made no difference. The leaks were coming from inside the housing, so the unit is shot. I was looking for some known issue that might be repairable and instead, found 17 pages of people with the exact same problem. Fortunately, this is my first and now last Pur unit. I think I'll spend some time researching a competitor's product rather than deal with this problem over and over again.

I have purchased three Pur on faucet water filters for two different households. All three have cracked with the third crack being a leak. The first replacement was the indicator widow having a crack. It didn't leak, but bought another to avoid a surprise drenching. I didn't keep the receipt, so I didn't know for sure if it was within the warranty period. That replacement has since developed a crack in the viewing window. The third was a purchase for my friend. It is less than one year on the faucet and it squirted the wall behind the sink.

I looked and found a spiderweb of cracks all over the top back side of the plastic filter housing. The second (replacement) filter on my sink has the same cracks in the viewing window but not the spider cracks and leaks. I bought the Pur because my brother has had a Pur faucet filter that has been flawless. The one and only Pur he purchased, years ago, has not cracked and has been on his faucet for around five years. I will have to find a good water filter. I spent money on purchasing three crummy filters from this company. My bad, but the filter my family member has is much older and shows not deterioration.

I have bought at least 5 faucet-mounted Pur water filters and each faucet unit seems to only last about 6 months before developing pinhole leaks around the top and sides, spraying water on the wall. My current one was purchased just 90 days ago and has developed the same pinhole leak! I haven't had it long enough to clean it so I know it has nothing to do with detergents or cleaners. It's just a poor quality product!

I have in the span of four years seen three of these faucet-mounted Pur water filters develop cracks and sprinkle water all over the sink. First one, I thought maybe somehow I damaged it. Second one seemed to last longer, but eventually got cracks too. I bought a third one, made sure not to get anything (soap, chemicals, etc) on it. Same *** thing, cracks develop. These are junk and I'd never buy one again.

I have bought 3 times the Pur Vertical Faucet Mount Water Filter (two Silver and one White) but has an awful design. In less than 3 months, water begins to leave Jet by the sides at the same fair site in the union of the two covers, above the tag. The first two buy them in Florida and the third in Colorado and the same problem. It is useless. I paid three time for this product, I lost my money for that.

I have purchased 3 PUR water filters, faucet mount and all 3 have cracked and leaked. It does a great job of filtering, but I'm tired of spending money on something that only lasts a few months, then has to be thrown away. Shame on PUR!

I bought my Pur Water Filter system, Model # FM3700/FM3800, for my kitchen sink about a year ago, and when I put the replacement filter in, #RF9999, it leaked and shot water all over. That was about 4 months ago and of course, I can't use it unless I want to get soaked. I bought this filter system as I thought the name of Pur was one of the best around.

This is the 3rd water filter we have purchased, and the darn things keep leaking at the plastic view window at the top of the filter housing, spraying unfiltered water all over the user and into our drinking water. We will not be buying a 4th Pur filter. So far, no damages except a messy situation from a shoddy constructed product.

I have used Pur faucet mounted filtration system for the last 10 to 15 years in my home, and since moving to a new place, I purchased a new faucet unit for this residence, and within the past 6 months, I have replaced it twice, because it opened up with cracks, and sprays the whole sink area. I used to brag about Pur, but not anymore. Shame on this company. Is everything made in China?

About 3 months ago, I purchased a faucet mounted Pur water filter, from Wal-Mart. After about thirty days, cracks started to appear around the filter check window. After another 30 days, cracks started to open up all over the casing, spraying water all over the place. Duct tape and glue have been only temporary and not very effective fixes. We're on a limited income and expect better value for our money.

We have been using the Pur water filter for about 2 years. We had to change because the GE faucet mount we had been using was no longer available, we assumed it was no longer being made. When the entire unit is new, the filter seems to work well. We did have one crack but the store replaced it. But when you put in a new filter in an old casing, it leaks, sprays, etc. Also, the filter has a short life as hot water will go through it using up the filtering material. The unit is more expensive than the GE one and when new, it will last about 4-6 weeks; when replacement filter is used, it's less than a month - about 2 weeks.

Cost of buying a new unit when a replacement filter is more economic. We are both on disability so that is a consideration. The frustration of dealing with a faulty item.

I have bought 4 Pur faucet mount systems: 3 (2-stage) and the latest, chrome covered 3-stage. 4th one is new (10 Minutes ago) so far, so good. But the first three, all started cracking and spraying water everywhere. They seemed to last from about 1 month to three months before the casings would start cracking. What I want done is for Pur to remake these "filter casings" to an improved design to where the casings won't split, thus causing a failed product.

After two months, our Pur faucet filter cracked and now it sprays water everywhere when it is not filtering. No leaks when it is filtering. This is the second Pur to fail us in the same way.

I have used Pur for 10 years now, and I have replaced the whole unit from white to silver a year ago. That one lasted about 4 months before it started leaking, or should I say, spraying the kitchen. So I bought another one and have the same problem. I am disappointed with the last two. Now do I buy another white one? I thought maybe it was the silver models.

The Pur Water Filter we bought after a month started leaking and a couple of days later, it all broke apart. This thing is pretty much a waste of money. I have not contacted P&G but I will as soon as I can.

It seems that many of us share the same problem. I, too, could not find the number to call. Thank you Manny for supplying it. It is 1-800-787-5463 . In two different homes, using 2 different filters, the units cracked and began to spray water from the same place under the level indicator. This occurred about 8 weeks after installation. I called them. The representative said they were redesigned and are sending me two new units. I told her that if they had a phone number listed for their site, they would have found out a long time ago that the units were defective based on the number of complaints on file.

I purchased a Pur faucet filter and a few months later, it cracked and water leaks all over. It seems to be a problem they have and I am very unhappy as I purchased the filter after I was diagnosed with cancer to have pure water to drink. I also get a shower every time I turn it on.

We have used Pur faucet mounted water filters for the last 8-10 years. A few years ago, we updated our faucet mounted Pur water filter. Since then, we have had many problems, mostly water leaking from the system itself which quickly turns into water spraying everywhere. This happens from the system itself. We replaced the washers several times, tried plumbers tape, etc. Nothing helped. We bought a second and then third systems thinking the others were flawed.

Recently, my wife could take no more and decided to call the company for help. It was impossible to find the phone number anywhere so she finally joined the Pur page on Facebook and publicly asked for the phone number. This got results but then the number was removed from Facebook. She called and talked to L'tanya who graciously offered to send a replacement washer. Unfortunately, this would not solve the issues since they come from the housing itself. Finally, the CS rep decided to send a coupon for a replacement unit. All was well until yesterday, when we purchased the replacement unit. It didn't even last 24 hours and is leaking worse than the last unit.

I have owned several PUR faucet mount systems in the last two years. Every single one eventually begins to leak around the indicator window spraying water all over, even before the filter life is expended. They are supposed to be environmentally responsible, but it is extremely wasteful to have to replace the housing every time you buy a new filter. I believe water bottles would provide less of an impact on the environment than these flimsy things. PUR should be ashamed.

Same story as many others. 6-8 weeks after installing the faucet mount 3-stage filter system, the housing cracked and started spraying all over the place. Had one before which lasted years. Apparently, after reading many online complaints, this is a known issue which Pur is not publicly owning up to which is more than enough reason for me to never use them again. If they had any smarts at all, they would recall these things. They make their real money on the filters anyway, not the system. I have to go buy another system (not a Pur!)

My Pur faucet mount housing repeatedly cracked and leaked. I called 1-800-787-5463 and spoke with Tyson. He sent me out 2 vouchers worth $50.00 towards any Pur Water Mount System. He also told me that the new and improved systems would be out in stores in March 2010.

Filter backed up and started leaking a week after installation. Water flow through filter slowed to a drip and a leak became stronger and stronger from the point unit attaches to sink. I opened unit and found little strainer clogged and rusted. Strainer is not firmly attached to its washer and is breaking in places. Luckily I purchased only one extra cartridge with the original unit for a total cost of almost $40. Money is totally wasted.

Why does your faucet water filter leak after a few week's use? I've tried several filters and I like the one with a spray filter, but the unit cracks and sprays all over the counter and kitchen! Waste of money and your product is getting a bad name!

This is my third defective Pur Water Filter. Hairline cracks developed around the window and housing. Gluing or trying to seal the cracks was useless. Been there, done that.

PUR Water Filters are garbage. Our fourth one just started leaking--hair line crack. It looks like several folks have had this problem. Don't buy them! This is like pouring your money down the drain. Our fourth one cracked today and I am just tired of tossing our cash down the drain and no customer service or backup. We're just not buying anymore.

I am complaining about the water leakage and spraying from the faucet mounted PUR water filter. This is the third filter that has done the exact same thing within approximately 6-8 weeks after installation. If there is not going to be any improvement in the model with so many of the same complaints, it is not much good just sending a coupon to replace it with another that will do the same thing. I felt that PUR was a company that had a good reputation and product, but I am not so sure if that is true anymore.

Every time I have received a coupon for replacement, I have to go out and hunt one down. My life is very busy even though I am retired and I need something I can rely upon instead of dealing with a faulty product every two months.

This is my third one and the filter housing cracks and leaks.

I'm on my 4th Pur Water Filter system and I am tired of having to go back to the store to return the piece of junk! I finally went on their website to see if they had any information about these issues. I discovered that they had nothing posted to indicate that the splitting of the housing was a known issue. I also figured that if I submitted a complaint using their e-mailing system, I would never hear back from them.

Instead, I called their Customer Relations number (1-800) and the rep finally admitted that they have known issues with all of the faucet mount systems. They are sending me a coupon for any other system. Rest assured, I won't be getting any of the faucet mounts. I sure hope and pray that their other systems aren't anything like their FM series! Water sprayed all over the place and I had to shell out more money for another one, then another one and another one!

Pur Water Filtration System 3 Stage Filter leaks. Water sprays from the clear plastic window at the top of the filter. Unfiltered water leaks from the top of the filter and runs down the side of the filter and mixes with the filtered water. This leaking wastes water.

The faucet mount leaks and sprays water everywhere. When they are new the water leak is slight and you ignore it. It gradually gets worse until water sprays are too much wot put up with. I am on my second one. I replaced the airater washer and had no succes. The leak is under the black ring. After reading the other posts I had to post as well.

My husand and I have been purchasing PUR faucet mount water filters for several years and have had various problems develop in them. The past two that we have purchased have cracked under the viewing window on the housing. After the first one had the problem, we just bought another. After this second one proved to have the same defect, after a very short time, we are trying to contact the company but have not succeeded. We would like to get a replacement from the company. The post office returned our letter as "unable to forward" when we used the address on the unit.

The systems work for about 6 months and then start spraying water all over the place. I would just like to get a system that works, and I wonder if this happens with the other brand of water filtration system.

The quality of Pur Water Filters and their holders has gone down in quality. I now have purchased a second filter holder this year that has begun leaking. We had also purchase about 2 filters that quit working properly before they reached the area they should have stopped. I won't buy anymore of them now, but they used to last.

I bought a faucet mounted filter and after only a few months the bottom piece broke. The filter still works but when I use my sink without the filter water sprays everywhere making a mess. My sink is difficult to use, every time i try to wash dishes water sprays everywhere making a mess

I bought the Pur Faucet Filtration System. Worked alright initially, but later the water started leaking through the filter when I used the tap to wash, also the 3-stage cartrige loses flow in less than 3 weeks. I live alone and clearly do not filter unreasonably excess amounts of water. I am quite disappointed with the product and their replacement cartidges especially considering the high price I paid for it and the reputation of P&G.

I have purchased 2 of these in 2009. First one started leaking a few months after I had it on my faucet (spring). I tried glueing it around the leaking area which helped some. I replaced it at the beginning of October. It is now into December and spraying water out the side just like the last one.

I have had to replace the pur water filtration system two times in the past year. I will never buy another one. What a waste of money.

I, too, purchased and installed a Pur, faucet-mount filter. Made it about 6 months before the leak started. Eventually the entire aerator broke off. I've tried to contact P & G via their website twice just asking how to get warranty replacement and have received no response. I'm done. I'll avoid P & G products as much a possible, too.

The Pur Water filtration [is bad]! We bought a bunch of filter replacements and there not working - it leaks, it's awful - we have apparently been drinking tap water all this time! The one reason we bought the system was to not drink the tap water - They should have a lawsuit against them and give everyone their money back. Ridiculous!

the things leak -- check the web -- we all get wet -- do not have pure water and make a mess. expensive -- 30 then 36 for cartriges

This is the third Pur water-faucet filtration system (3-stage) I have bought, and , the last. All three casings developed leaks and started squirting water after one month of use. It soaks me , the counter, and the floor. The red line , which indicates that the filter needs to be changed, wasn't even full ! I have given this company three chances, but, at $25-$30 per casing AND $20 per filter replacement, I'm absolutely buying a different brand.

Within 1.5 years we have had to replace 2-water filters on our faucet. The last one cost over $50.00 and supposedly, top of the line in filtration systems. This last one lasted just 6-months and the leaking occured again, at the connectors/or the diverter knob?? We are just not happy about this companies quality, whatsoever.

Just like everyone else who complained, my PUR filter sprung a leak after about 60 days. A friend of my bought the same thing "twice" and it continued to happen until she finally just bought another brand.

Water leaks from window that covers the wear indicator. A spray of water like everyone else here had. I switched to the flip up chrome model because the horizontal model with the flashing indicators broke at the faucet mount. I went through 3 of those in as many years and now on second flip up model. This one leaked after one week. I put a couple drops of "Super Glue" on the window and let it dry over night and presto!! the leak stopped. I was dumb enough to stock up on cartridges as well but I have a plan. Went to Lowes last week and bought a Instapure system for 10$. A box of 4 refill filters was 15$. it is more compact and was perfect for bathroom sink. When Old Facefull springs a new leak in the kitchen sink that will get an Instapure filter. Dear Pur, I am leaving you, I am tired of your nasty habits.

I have purchased several as they are the only brand readily available and all have developed leaks in the casing that caused them to spray water from the top/side of the unit. The leaks developed after about 60 days use. Expense, inconvenience, water spray

I've purchased 4 PUR faucet mount water filters and one that they gave me to replace the previous one. They all began leaking in a short period of time. One even broke off completely. That's when I took matters in my own hands. Upon inspecting the one that broke off I noticed that the white flange that the knurled mounting nut tightens up against was only held on by 2 small spots of adhesive that's always where they would leak. So I very carefully spread a liberal amount of super glue to the body where it mounts. I inserted the white flange back into the knurled nut. Using the provided reducing adapter I held it in place in the nut then applied a coat of glue to the mounting surface of the white flange. Carefully aligning it with the body I clamped it for 15 minutes. I had to break the nut loose from the body several times using small pliers so it would turn free. So far it doesn't leak and is more solid than it was when it was new. If they glued it properly when it was built it would not fail in this manner anymore.

I went to their website to share my findings. After typing all this info and my personal info I found that to submit it I had to join their PUR newsletter club. So here I am. This only tells me that as things go they are not interested in making a better product or solving consumers problems with their product. As a former Corporate Executive I valued this type of feedback and always,if at all possible,I would act on it.

PUR faucet water filter developed leak. Purchased 2 months ago. Second purchase of this type of filter. First purchase had identical problem (hairline cracks).

Bought a PUR water filter system that was installed over the kitchen sink. One month to the date of purchase and installed hairline fractured cracks appeared out of no where. I should have researched this product prior to the purchase, but for a company whose name is known in households around the world who would of thought their product would have this kind of malfunction. I am very disappointed in this water filter system and people please beware of such a purchase, it will get under your hair. I was out of the purchase price for the system and two filters before the system stared spraying water, but before doing research and finding out that others were having this problem.

it is supposed to take it out.i am going to look into this further.

My experience is very much the same as everyone here on this site. I bought A Pur water filter from Walmart and within 30 days the housing cracked and started spraying water everywhere. I contacted Pur customer service and they informed me there was nothing they could do because i already discarded the box it came in.

I am urging anyone thinking of buying one of these Pur water filters, to think twice and just read all of the complaints about Pur on the web. I wish i had done so before wasting my money on this piece of junk water filter. I do not have the money to buy a new filter. DO NOT BUY PUR WATER FILTERS!

I bought a faucet mount, Pur Water Filter, 3 weeks ago. There is a meter that indicates when a new cartridge should be installed. It spews water out of that meter now. NOT a quality product!

Paid $25 for a faucet mount Pur brand Stage 2 water filter. After 30 days the housing on the unit began leaking through cracks that appeared on it. The unit is junk and should be removed from the market. Many people are experiencing the same. I bought it at Walmart.

I installed the faucet mount system and after approximately 30 days the piece that the faucet water flow through unfiltered broke off. So now my sink sprays unabated and splashes everywhere even if I have the flow on low. THEN, several hairline cracks began to appear on the filter casing within another 30 days, shortly after that water started to spew out of those cracks. I have attempted to contact PUR twice via email to no avail. My current filter is very new and I can't use it. These filters are not cheap at all and I am living week to week. I even tried duct taping it...that isn't working and now I am concerned about the epoxy contaminants the water is picking up as it runs down the taped casing and into my glass, cooking pan, cat's water bowl etc.

Now I am on the search for another solution to my filtration needs as North Myrtle Beach water can not be consumed with confidence due to the strong contaminant flavor. I am barely getting buy as a server in this destroyed economy and I have to shell out yet more money. I don't have a dime saved and this sort of shoddy product turnout is largely responsible. I just can't catch a break.

PUR Water Filter - Faucet Mount. I have had numerous Pur Mounts. The current one leaks, past ones have had all types of problems. System failure, unit fell apart etc. SO I contacted Pur Customer Service. I contacted the company through email and they graciously sent me a Generic Store Coupon to replace it at no cost. Only one problem is that they may be made in China folks and apparently no quality control.

I bought the Pur systyem with the flavor option. After a very short time, the system started leaking from the unit. I bought new filters, and replaced the old one. When I turned the faucet back on, it leaked even more. I couldn't return the product because I didn't have the box anymore. I called the company. They told me that: "It is a very unusual complaint." but sent me a coupon to replace the one that broke.

Michael of Rockville, MD September 30, 2009 wrote... "In the Last YEAR I've had to buy (replace) PUR water filter (attach to sink) going on the 3rd time. (If I hadn't made the mistake of buying a LARGE quantity of the 3 stage filters I'd find another method of filtration!) ...AND CERTAINLY should last more then one filter change per unit! (should last YEARS not MONTHS!)" Thsi has been MY exact experience & feelings, except we're on our 4th faucet unit!!!!! I tried to complain to P. & G. but had already thrown out the box, & complaints aren't accepted without the UPC & model nbr.

2 months after I bought the filter and put to use the casing started to crack in different locations. water leakage occurring in different locations. I had bought several replacements filters for the unit and I won't be able to use them. The unit and the replacement cartridges were around $50 us dollars.Not cheap