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Cathie of Hudson FL (06/28/08)
Pitcher filtration does not do anything. Zero water pitcher removes everything. Ran water through Pur Filter, tested it and reading was 164 sames as unfiltered water. Ran water through Zero Water Filtration pitcher system and reading was 000.
Contacted PUR (Proctor & Gamble) twice and received no satisfaction. I am out nearly $100.00
Kim of Elkins AR (03/24/08)
Pure Flow Water Filters installed a home purification system on December 7, 2007. On January 8, 2008 a water leak was detected by our water company. Over 100,000 gallons of water had leaked and was standing in our crawl space under our house and had been doing so since the initial installation. The company admits responsibility due to improper installation but does not want to pay for the damages, nor to remove the system and cancel billing. Now we are being harrassed by the credit company that finances the system. We need help. There is also foundation cracks due to water intrusion and mold was found. Our homeowners insurance has helped and now they are going to go after Pure Flow also. Consumers need to be aware of this company operating without liability insurance. We have also contacted the Arkansas Attorney General's office and a complaint has been filed and there is an investigation going on.
Our home was on the market when the flood occured. Due to the mold count and report and the foundation cracks our home is now worth much less. Why do we have to suffer because this company chose to not renew their liability insurance? Our life savings is in the equity of this home and now we may lose everything we have. Does that sound fair?
Linda of Missouri Valley IA (03/23/08)
I emailed P&G because we had bought a faucet mounted water filter a few months ago and it had started leaking. I explained to them the location of the leak and also told them I no longer have, the receipt, box, or manual (this contained product id number). The only info I could offer was the model and that I had owned it for a few months. They emailed me the very next day and told me to expect a package within the next few weeks. I assumed they were sending a replacement part. I received my package today (only took a week) and to my surprise they sent a coupon to purchase any Pur faucet mounted water filter for free. I give them a thumbs up for service.
They have excellent service this is in no way a complaint.
Cynthia of North Canton OH (02/03/08)
I purchased a faucet mounted Pur Water Filtration System ModelFM-944/ FM-9500. After only 2 months, the unit stopped working. No water would come out at all. The red filter light wasn't on, but I disconnected it anyhow until I could get a replacement. (Now from what I read I am glad I did to prevent it from bursting.) When I did replace the filter and try to put it back on the faucet, it wouldn't tighten enough to not leak, after the third try the unit now sprays water all over and the thin filter gasket is bent inside. I know I am a novice to plumbing but this one is a no brainer. It shouldn't be this difficult to attach properly. I think with what I have read I am changing products.
No damage other than the investment in a filter system that only lasted two months.
Karen of Fletcher NC (01/05/08)
Simply put, I've had 3 in a row and they've all cracked at the same point (the wavy threading wheel that fastens the device to the faucet head). And within a very short period of time when I went to change the filter. It didn"t seem to matter if I left the opening cap to the filter loose or not.
I had to dispose of the units. I still have more Pur filters, but I think I am ready to move on to a more sturdy unit, maybe a different brand.
Gus of Minneapolis MN (01/26/07)
I don't own a PUR faucet filter but was looking in to information about them online & was disgusted & appalled to read that your filters claim to leave a healthy amount of fluoride in the water supposedly to maintain strong teeth which by the way is one of the biggest hoaxes prepepuated by our government. Fluoride is probably one of the MOST harmful toxic chemicals that we can ingest in to our bodies causing a whole host of diseases & illnesses. You should be ashamed of yourselves promoting a company & products that cause illness & disease.
If you don't believe me about the dangers of fluoride then read the book, Fluoride:The Aging Factor by John Yiamouyannis, Ph.D
Allen of Slidell LA (12/01/06)
I have a Sears Whirlpool refrigerator with a PUR water filter. My catch basin under the dispenser shows this white residue when water drops fall and dry. I duplicated the drops by using tap water but there was no residue after they dried.
I tried to find a web site for the company called PUR so I could ask them what the residue was and if it was normal. I was not able to locate one.
I am wondering what is this residue and is it harmful to my family?
Dee of Greenville NC (10/09/06)
Our system has leaked for 2 months. In spite of the request to call PUR first, waiting on the phone for 30 minutes did not result in an answer to the call.
Economic is have to buy another system. Consequences are psychological---much frustration and inconvenience.
Barbara of Philadelphia PA (09/13/06)
I purchased a pur water filter and developed a leak.I emailed the company, they sent me a new one now this one leaks. This was all in a 14 month's. I am totally unhappy. Also there are no children living at home and we don't entertain a lot
Respectfully
Mrs. Muhammad
Colin of Phoenix AZ (03/25/05)
We purchased a Pur water Filter Model #FM 4700L in February 2003. The unit worked well until March, 24, 2005, when the plastic housing split about 3/8 inch behind the threaded lip of the filter housing. When my wife turned on the water switch, the housing burst, soaking my wife, the ceiling, walls, cookbooks on an open shelf, windows and everything else that was within the area. Fortunately, the entire housing did not split which would have made the filter itself a flying projectile due to the pressure and would have injured anyone it struck. The housing itself split from the base of the water switch clear around the unit to about 1 1/2 inches from the opposite side of the water switch. This is a poor design.
The filter monitor had begun to show red, indicating the filter was going to need replacement in the near future, but it was still allowing water to flow at a normal rate.
The company 800 number advises they are closed until Monday, March 28, 2005, so I am unable to contact them at this time. Please be aware of this design problem.
Fortunately, there was no damage other than excess water all over everything in the kitchen and my wife being soaked with water.
Jon of Indianapolis IN (06/03/03)
Had bought 4 different water filters and 3 had the seals brake and leak and the last one at the adapter part that conects to the faucet mount. Mod. # FM-3000 / FM-3550.
Sandy of Green Bay WI (05/28/03)
While I was getting water from the pur water filter, it exploded in my face and water went everywhere!!! It scared the living daylights out of me. It split right down the sides and around the front of the filter.
There wasn't any damage, per say, but the plastic housing is totally distroyed. How soon can you send me a new one? We really like the product and would like to get it replaced, asap.
Rene of Rocklin CA (04/20/03)
I to purchased and installed a PUR faucet-mounted water filter for my kitchen faucet. It worked fine for a short time. After it started leaking severely, I bought another one. Now, this one is leaking real bad. The stream sprays all over the sink instead of the compact stream that exited before. I think the design of the PUR filter housing is faulty and should be replaced.
My filters are being wasted as well.
Pur owes me a Housing and two filters.
R.c.sealy of Lafayette LA (01/13/02)
I purchased and installed a PUR faucet-mounted water filter for my kitchen faucet. In order to install it, I had to remove the aerator at the end of the faucet. Now, when The water exits from the faucet the stream sprays all over the sink instead of the compact stream that exited before the changeover.I think the design of the PUR aerator is faulty and should be replaced.
No particular damage, except frustation when trying to us the faucet as before. There should be a simple fix on the part of the company.
R.C. of Lafayette LA writes (1/13/02):
I purchased and installed a PUR faucet-mounted water filter for my kitchen faucet. In order to install it, I had to remove the aerator at the end of the faucet. Now, when The water exits from the faucet the stream sprays all over the sink instead of the compact stream that exited before the changeover. I think the design of the PUR aerator is faulty and should be replaced.
No particular damage, except frustation when trying to us the faucet as before. There should be a simple fix on the part of the company.
Deborah of Woodbury, NJ, writes:
My mother was visiting and preparing meals in advance for me as I am on complete bedrest with my pregnancy.
My husband noticed that our Pur water faucet wasn't working properly. We could no longer go from the spray option to the full stream option. Just about a week later when eating the previously prepared dinner which had been frozen, I fortunately looked down at my dinner only to find that I was about to eat the small round metal screen which should have been secured in the faucet and not able to in any way dislodge itself.
This could have not only presented a choking hazard but the edges are quite jagged as well. I have saved the screen for inspection if necessary. More than anything, I want to prevent a possible tradgedy from happening to anyone else.
I intend to contact the company as well as explain what happened but I also want to tell them I contacted you as well in hopes they'll take my complaint more seriously and perhaps look into the design of the product.
Fortunately, I saw the screen just prior to ingesting the object which could have caused choking or intestinal bleeding or required surgery for removal and at the same time jeopardizing the health and welfare of my child inutero.
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