Pur Water Filters

I went to Wal-Mart to buy a PUR filter for my PUR pitcher. The filter says will fit all PUR pitchers. Well, mine has been around for a while, but is in great shape except needs a new filter and it won't fit. Now what?

A leaking Pur water filter, junk! I did find a way to fix where it was leaking below the connection. I removed the filter from the faucet, wrapped Teflon tape about 3 times around where the leak was, tightly, then re-attached. Give it a try.

The sub-par adapter is not strong enough to hold the faucet filter on. It falls off daily and we stopped using it before my dishes are all broken.

Well, I had the same problem everyone else seems to be having with the substandard plastic connector having too few threads and being constructed from the wrong material (plastic) for a high strain and wear connection. I was happy that Pur had a dedicated route on their phone tree to request a replacement part, though the fact that it was entirely automated, robbed me of the opportunity to complain to them in person, which may have made me less likely to lodge this complaint when the part arrived.

Okay, the part arrived within a week, which I thought was a miracle, given that the automated phone system did not confirm my address by reciting the information back. Now, what I received was a brass adapter ring and the same badly designed and constructed plastic part. It works today. I'm sure it will fail eventually, sooner rather than later. I hand-tightened it and can tell by feel that it will likely not stay tight nor will it last, as I can actually feel the soft threads giving way and, people, I have known my entire life how not to cross-thread plastic and metal threads.

I installed the last spare filter I have, the one that was in the assembly indicated red when I re-installed, I assume because it's gone dry or was otherwise damaged while I researched where to get the replacement adapter. Which brings me to my conclusion; when this last Pur filter cartridge is used up, it will be the last Pur filter I buy, ever. Brita has my business from now on until they, too ruin my trust, with shoddy products. Yes, the assembly was purchased cheaply, but the cartridges are expensive and, when you buy several to have on hand, you run the risk of being stuck with unusable, brand new and expensive junk.

PUR horizontal one click. The adapter for the horizontal PUR filter did not work on my faucet. Kept leaking. I bought a new Delta faucet and would not fit. I called the company and could only talk to an operator. They sent new adapters and they didn't fit Delta. Waste of time.

The snap-on mount relies on substandard plastic connector. The threads are too weak to hold the filter assembly, and broke after being used for several months. The new filter assembly has the same problem, and fell off as well. Until Pur improves its product by no longer relying on substandard parts, the company should make the black screw/snap connectors available to customers, free of charge.

This is the second time that while trying to pull the used filter from the unit, it will not come out. I have invested in 2 faucet units and now I have 2 replacement filters that I cannot use. It's time to change.

So if you could send me the connectors I would appreciate it very much. Thanks.

I used a Pur filter for years and finally had to replace it with the new "click on" filter. And yes, it falls off frequently. The last straw was when it fell off during the holidays and broke a beautiful wine glass I was preparing to wash. I used the contact number listed in other posts and have been told that new parts will be sent.

After about two months of use, the unit fell off and it would not go back on. Tried several times but after a few minutes it came right back off. This is my second unit in the last year. Took the last one back to Wal-Mart and this new one, as I said, lasted about two months. I will also complain to Wal-Mart about selling such a terrible product. Maybe if they quit selling them P$G might fix the problem.

If I could, I would love to rate this company as "0". I have purchased two Pur Mounted faucet filter systems. Our small rarely used faucet within one year, both have failed. Either they rusted, light malfunctioned, or leaked. The faucet adapter's threads will never fit perfectly even after using Teflon tape/strip, resulting in the filter's leakage. All Pur Filters have poor design and are a waste of money. Never trust this company in any way.

Pur filter faucet adapter failed. I just received my replacement faucet adapter for my Pur click-on filter. It works perfectly. Thanks.

Very poor design. The filter works great when it stays on the faucet, which is almost never.

I have purchased two Pur faucet filters and both have failed. The faucet adapters threads strip resulting in the filters to fall off of the faucet. I complained to Pur who sent a metal adaptor that also failed after a month. It has poor design and waste of money.

I had the same problem as described by many other users with the Pur water filtration snap-on attachment. I have an older model Pur system which I have enjoyed for years but this new design is horribly thought out. Unlike many of the other users, my system did not wait several weeks or months before falling off the faucet due to the weight and poor design. It fell off the first day. I returned it for a new one because I thought it was just a defective unit but found that the second unit failed immediately as well.

What a piece of garbage your new "snap-on" water filtration is, this design is a failure. Like everybody else, my adapter failed after less then 1 month of use, the whole fixture fell off and cannot be reattached with the cheap, useless plastic attachment. I'm frustrated over the fact that there is no fix for this problem and I would advise everybody not to waste your money on this piece of **. There is no way you can re-attach this after it falls off. If you could attach it, it would leak anyway as there is not enough threads to attach it and the cheap plastic piece will not hold the weight of the heavy attachment.

I have been using Pur for years, they will always leak after a few months. This is very sad and bad. I keep buying newer models but the problem stays. I called them too to explain the design flaw. A good product, but a very bad workmanship. It's not a good buy eventually for the money, since one will have to replace.

I have a PUR Snap-on Water Filter. I had the problem with the plastic part that came with the snap-on filter so P&G sent me a new metal part. Unfortunately, it still doesn't correct the problem since there is not enough thread to screw it on the faucet with the washer in it and it won't work right without the washer. I guess this is $36.00 down the tubes and I have to go buy a Brita.

I just returned from Lowe's to see if I could find a replacement part for the Pur snap on filter system. Like others have stated, I have used this for about 6 months and it no longer holds its grip on the faucet. There were no spare parts to replace this obviously defective one. I was given a telephone # to call Procter and Gamble at 513-983-1100.

I called and was shocked that an actual person answered the phone and directed me to another live person who offered to send me a new part at no charge. I gave her the model number and hopefully I will receive the part.

What a piece of garbage your new "snap-on" water filtration is!!! After years of using your product, this design is a complete failure. Like everybody else that has complained after less then 2 months of use, the whole fixture fell off and cannot be reattached with the cheap, useless plastic attachment. I'm mad as hell over the fact that there is no fix for this problem and I would advise everybody not to waste your money on this piece of crap. There is no way you can re-attach this after it falls off. If you could attach it, it would leak anyway as there is not enough threads to attach it and the cheap plastic piece will not hold the weight of the heavy attachment anyway. Another rip off from Procter and Gamble.

For those having trouble finding a place to complain to in writing about the Pur filters, the following link is where I was able to write an email to them to complain. This is Proctor & Gamble, the parent company for Pur. I was able to obtain replacement adapters with the following letter.

If there is a problem shouldn't you recall the product or offer a way for consumers to obtain these adapters without purchasing the whole filter system? I would love to keep using your filters if this problem is re-mediated. As it stands now, I will not be using your product in the future. I urge you to provide a way for paying customers to replace their adapters without re-purchasing the whole unit. This product has a five year warranty and it doesn't last 4 months? If there ever was a greater disparity between what a company claims is the life of the product and actual reality, I have not seen it.

The adapter to the faucet is made out of plastic, which renders the filter useless in less than a year! Basic horse sense is missing by such a large corporation. We loved getting our water from the PUR system, until it was manufactured with this flaw. Their website has no easy way to contact a representative. I suggest we all call the PUR phone line at 1-800-787-5463; complain about the design, and let us ask for multiple replacements. For all these filters cost, you would think Proctor and Gamble would care about the quality of the product.

My filters normally last three to four months. For this filter, I believe someone switched the package, and it lasted less than a week, and never ran right. So now I have to go and buy a new filter just to have drinking water. Maybe someone should call their main office for customer service on products. Thank you.

As mentioned by several people, the one little piece of plastic that is part of the "snap on" attachment for the Pur Water filtration system fails fairly easily. They would benefit from adding at least one more of these parts as a backup. This appears to be a frequent problem.

I have been using PUR filters for years. Sometimes I have had problems with the filters not registering when its time to change. In the summer, I bought a new faucet mount; the click type. PUR should never have changed the model. After only a few uses, it fell off. I tried using adapter at home but it didn't work. I found customer service at PUR to be less than helpful. I asked for coupons or refund monies for what I had spent on filters, etc. but they would not provide. They did send adapters which didn't work. I contacted them again and they sent different adapters that didn't work.

Finally, I used their adapter with another adapter which I have here at home but certainly, I am not able to utilize all the threads on the faucet and I know that this new updated click type faucet mount is stripping the threads. I know at some time that I will need to buy a new faucet. I became tired of dealing with customer service at PUR and would certainly switch but the faucet mount is so convenient.

Now, I have difficulty discerning the red from the yellow light to indicate that its time to change. Sometimes right now is yellow. Sometimes its red with yellow, sometimes its yellow. Who can figure? I will keep watching since this is the original filter after finally being able to attach the unit.

If I could give it less than 1 star, I would. The system broke in just a few months. The adapter, much like everyone else, became stripped and no longer attaches to the faucet without falling off when you turn on the water. The attachment needs to be made of metal, or allow me to buy a metal one on their website. I'd do that if there was an option. I guess I'll have to go buy a Britta again.

The new snap-on PUR water filter is practically useless. Installed according to company directions, the whole thing falls off after short usage. I have used this brand for years with little, if any, problems. I accessed their website but could find no information or how to register my complaint online.

I have purchased a few PUR Water Filters, and they have lasted on average 2 years each. PUR has changed the way they are made. I assume this is to make them more reliable. Well, this last one I purchased lasted all of 4 months. I have a kitchen faucet that has external threads and the adapter for this has at most 2 internal threads and is plastic. It popped off, and now, I just can't get it to stay on. It seems like a design problem to me. If only there were more threads on the adapter, I'm pretty sure it would work.

We have been using the faucet mount water filter systems by PUR for years. The older models that screwed on the faucet would last at most 2 years with care. before they would start to leak. The new faucet mount system looked like they solved the problem with a screw-on type adapter, and then the unit snaps onto the adapter. Well. that only lasted us about 3 months tops. The plastic faucet adapter began to back off and stripped the threads. Now I have a unit that is unable to be attached to the faucet because the plastic faucet adapter has stripped. What a crock!

I have used Pur Water Filters for years. A year ago, I had to buy a new one as the old one fell apart. Since then, I have had two more replaced. I finally reached Pur Water Filters and they sent me a new one about a month ago. Now, the rubber filter that connects to the faucet keeps coming off.

My first unit of Pur Faucet Mounted Water Filter lasted maybe 2 years, then it started to have serious leakage around its casing where it swivels. I bought a second one, thinking maybe I had done something to cause the leak, but the same exact leak started, it sprayed water everywhere. It would stop if I put upward pressure on the unit, but I shouldn't have to. These units aren't cheap. They will not be getting a third chance from me. Don't waste your money.

I purchased a set of 3 replacement filters for the Pur Water picture. The first one seemed to work fine, but the second one would only filter about half of the water and then stops. I would like a refund for this, please, unless you can tell me what happened and how to fix it.

After having 2 water filters in the last 6 years that did OK but ended up leaking, we bought a new one on sale for about $28. It does not fit onto our faucet and keeps popping off, getting water all over.

PUR has sent me 4 other adapters, all of which don't work. They are now sending me a coupon to buy an adapter kit at my local hardware store...

I paid $40.00 for your faucet, mount water filter system at the Stop & Shop grocery store about two weeks ago (model FM-940B). I did not keep the receipt, so I guess I own this piece of garbage that due to the weight of the water in the filter, the water pressure and the soft rubber faucet adapter keeps falling off the faucet. The old style PUR water filter worked much better. The Brita basic faucet mount system does the same thing as the PUR, plus it stays on the faucet under pressure. The Brita faucet mount cost less also.

I have purchased at least three faucet mount PUR filters. You would think that after having so many problems with them, I would have learned my lesson with the first two. My son-in-law complained about his to no avail. I tried to get hold of the company. No luck!

I have to confess, the filter works well for our area - main reason I kept buying them. I thought, "Sure, you people would have engineers who could have figured this problem out a long time ago." After a short time, it sprays water all over the place, and I can see from all the reviews that I am not the only one with the same problem. What do I do? Well, I guess I have learned my lesson. Britta here I come. Disgusted.

I'm glad I found this site. I don't feel alone any more. I've been using the Pur facet mount system for over 12 years. Like everyone else said, they developed all kinds of leak problems not long after they have used it. My experience has been the same except, year after year, they have been really good to me by giving me a new replacement facet mount system after I have called them 800-787-5463. They will either send you a new one or give you a coupon to replace the broken one.

But to do this, you must save the box it came in. They will ask you for the model number which is in small letters on the front lower left of the box. For example: FM-9600, also the lot code which is on the side of the box and roughly how long ago did you purchase it? Also, you must say it has a 5-year warranty which is very important or they will just send you a 10.00 off on next purchase coupon. They have outsourced customer service to the Caribbean. When you call, listen until the message says press "0" to talk to Customer Service. It can be really frustrating because they are trained to say these units have been tested thoroughly by the manufacturer, we can send you 10.00 off on your next purchase.

You go around in circles explaining that you don't want to have to keep buying new units, but if you send me a coupon replacing the old one, I'll be a happy customer. It took me calling three times until finally, I read off the box that it had a 5-year Warranty. Then the gal asked me if I told the other ladies about the 5-year warranty. I said, no. That was my fault because I assumed they knew that already. The gal was really nice and offered to send me a new unit by mail or a replacement coupon. So I opted for the replacement coupon. You can redeem the coupon at any store such as Ace Hardware, Lowes, Kmart and pretty much any place that sells them.

This last time was frustrating as hell because before, their customer service was in the U.S. They made it really easy to get the old Pur water facet mount system replaced. In America, we are all about customer service because we know that if you keep the customer happy, they will be loyal to you for years. When the Pur facet is working and not leaking, it's an excellent and simple way to drink pure filtered water! I'll keep using their product until they stop replacing the old broken leaky system for free. Hopefully, they will figure out how to make a stellar one. Hope this helps.

We bought a PUR water filter a few years ago and have had many of the same problems as listed by others. We eventually had to purchase a new system and, due to our location, we didn't have many choices. We ended up with a newer PUR system, the chrome finished one that snaps onto the faucet end, not screws, which is susceptible to all the same old problems. However, yesterday we encountered a new one.

While doing the dishes, I had the water running through the normal faucet side of the filter and everything was going fine. I turned it off for a moment and when I returned and started rinsing dishes off, the water pipes started making a horrible noise. I've read up on it elsewhere and I believe what is occurring is similar to what other people have described as happening to them when they get air in the water lines, pipe chatter or pipe hammering.

We have never had this problem before so I don't even know where to begin. Also, the problem only occurs when the PUR water filter is in place. It doesn't matter if it is turned on or not, as long as it is in place on the faucet, the sound is there. When I remove the filter, the sound goes away, and stays gone.

It seems to me that if it was indeed air in the water lines, the sound would occur whether the filter was in place or not. But, I'm no plumber. I just thought that I'll voice my problem/experience for someone to read. Hope it convinces you to buy a different system.

I purchased model # FM-5050B, FM-9100B, FM-9400B and FM9700B (Sorry, label has all of these numbers!). Like many others I read about, the plastic adapter does not hold. And the entire unit falls off. All of this happened after having it less than one month! I got no response via email.

We bought the Pur filter that has been complained about. I was astounded as to how many complaints have been registered. I have to admit that I also was so disgusted that the unit keeps popping off now after a couple of months of use.

Well, I'm trying something that I hope will work. I decided to reconnect the adapter, put the filter system back on and then I took an electrical zip tie around the top part of the adapter and pulled it as tight as I could with pliers. It's working and I might report later as we use it. Of course, this won't solve so many other problems where water starts to come out of other parts and hairline cracks begin. I haven't experienced that but maybe the zip tie will be good for others also.

Like everyone else's, the plastic adaptor keeps popping off. After a while, the treads strip and it does not stay on at all. I will not buy another PUR system again.

I rate this product - 1

The plastic fitting to connect the Pur unit to your kitchen faucet is a joke. Poorly engineered and will not long-term support the weight of the unit without cracking or breaking. The company has to know about this problem and has done, to my knowledge, "nothing" to resolve the issue. I have purchased three units and all have the same problem. I would not recommend the unit or company until they start working with their user base. At least there should be a change out of plastic to brass fittings.

The plastic faucet adapter that the unit snaps on to & is expected to hold the weight of a filter full of water starts to unscrew itself less than a year into use. Water squirts all over. Tightening the adapter only lasts for a few swivels of the unit. Cannot use the unit.

Contacted Proctor & Gamble website for replacement. No answer so far.

I have the same complaint as everybody else who owns a PUR unit. It fell apart and leaks all over the place. We replaced it with a Dupont unit that works like a charm and doesn't leak. No answer from PUR with Email. I think PUR is just a scam outfit.

We bought the white, PUR water filter faucet unit a couple of years ago. Early on, the front face cover cracked and fell off. Then after 3 or 4 filters, it became harder and harder to screw them in. The last couple have been so tight that we operated them one entire turn less than designed. I guess the plastic material slowly shrinks? Anyway, a few months ago we started getting the pinhole leak and water running down the outside of the case, like everybody else. Now today, suddenly, nothing happens when you turn the valve to get filtered water. This is a great mystery.

The plastic PUR faucet adapter developed a crack, causing the entire filter and housing to fall off. What a disappointment. The PUR filter is superior to the Brita faucet filter, so we were enjoying the water and since we'd purchased PUR filters in the past which had sprung leaks, we hoped that in the time we'd stopped using them and that they'd fixed the problem. Evidently, not so. I tried calling the PUR phone line, but there was no link to this problem and thus, no human to speak with. I tried emailing, but as I no longer have the specific serial code listing from the box, they do not deem my question in the email to be an acceptable one. That's what the error message said. Geez, it looks like everyone else is in the same boat. What a drag. We liked the water. The economic damage is our waste of money and time. The physical damage is having to drink lousy unfiltered water from the tap or being sprayed if we tried to use it.

This is the 3rd Filter system by Pur that we have owned. They all broke! You can hardly unscrew the front of the housing. They have all leaked! This new one has a flimsy plastic threaded faucet adapter that popped off due to the water pressure and now is stripped and won't stay on. I'm trying to find a new connector. This will be the last Pur filter I ever buy.

I have purchased 3 Faucet mounted filtration system Model number FM-3700/FM-3800 systems. They use a replacement cartridge #RF-9999. Each one of them have developed leaks at the filter glass that notifies you when to change the filter.

These leaks spray all over the place leaving water spraying to the floor if you don't stop it in time. Each time, the filter change indicator shows about half way for a filter change. If you replace the filter prior to the indicator's due time, it still leaks.

This is even when you remove the assembly from your faucet to make sure the strainer screen is clear of debris. Each show made in Mexico. They show a pressure rating of 100PSI. Yet, if you check the water pressure coming out of your faucet with the assembly removed, it shows below the 100 PSI. This assembly also leaks at the pivot point for turning the filter to filter your water or not to filter. The instruction sheet also says to use cold water only when running it on the filter side. I have made sure the water is always cold prior to changing it to filtering my water.

I am having the same problem as nearly all the folks above. The filter pops off and the black plastic threaded piece which fits on the faucet that the unit snaps into won't stay on, slams into the sink and sprays water everywhere. I purchased the same model for an elderly friend and she is having the same difficulty. Never again will I buy anything by that brand.

This is the third Pur water filtration system we have purchased. And the third one we have had problems with, so this is IT. They have all leaked, sprayed and now this one is coming completely apart. Why can't you have a product that lives up to quality?

Pur faucet adapter keeps popping off as described in previous posts. P&G sent me new adapters with longer threads. I will follow up if I have problems with them.

Pur has a cheap piece of junk for sale called a sink mount water filter. It will not stay on after a few months' use. Even if it stays on briefly, it sprays water on you! Do not buy from the Pur Water Filters company!

Faucet connected filter pops off after short time of use. The culprit is the cheap plastic connector, probably made in China that has the threads quickly stripped from water pressure and vibration. Use of a brass connector would solve the problem, but that might cost two cents more to make. Don't but the cheap piece of **.

I have bought these Pur silver-colored filters for 10 years. On the last few, however, the filter case barely lasts the life of the filter it came with. The casing around the faucet cracks off and now the black ring on the bottom where the water comes from is stripped and spraying water behind it all over the back of the sink area. I'm going to assume 10 years ago the product was made in America and now it's made in China. Dumb move since I'm going to have to try another type of filter that might last longer than 1-2 months. Move your manufacturing back to America and keep your customers. Now I have to use the broken filter or spend more money to buy a new one to use up the 3 pack of filters I bought to use with it.

Like others, I have had multiple Pur filters with leaking problems. My leaks did not occur in the filter case, however, they all manifested when the black plastic ring at the bottom of the non-filtered side started to crack. I have only owned the faucet mounted filter systems where the filter part turns 90 degrees, not the new kind. I supposed I will call Pur/P&G and get a coupon for one of the new types. It sounds like I will finally get to experience leaking in the filter part! Anyone want to take bets on how many months it will last before it leaks?

I really like the idea of a faucet-mounted filter. Too bad I can only find ones made by Pur.

I bought the Pur faucet mount filtration system, which I'm sure is not made in the USA, and my problem is with those plastic adapters they supply with the faucet mount. Oh, they are a big improvement over their older style as far as ease of installation goes, but it's all downhill after that. As some others have mentioned here, I believe that once the filter starts getting heavier with usage, the darn threads on the adapter give out and down comes the faucet mount and water goes everywhere! The last PUR system I had lasted for several years. This new set up last only about 3 months! This is a serious waste of money.

I had read this message board and thought I had escaped the Pur curse. My system was working fine for three months. Until I replaced the filter, it then started leaking around the faucet mount. I thought I installed it incorrectly so tried with another filter. Same problem, maybe worse. Then I bought a new aerator/washer from a hardware store and it didn't make a difference. I emailed customer relations a week ago and they emailed back saying they will send a coupon for me to buy another one.

I purchased my fourth PUR Water Filtration System, Mdl. FM=9400. It has developed an annoying leak around the attachment nut. This has happened to all four filters I have had over the past 5 or 6 years. The previous filter also developed a leak around the filter life indicator, but I was able to repair that with several applications of super glue after removing it from the faucet and drying the area to be glued. The leak around the attachment nut defies fixing and I have tried teflon tape and repeated tightening. I noticed on the carton the housing was made in China. I guess this is another poor product purchased in China to save money. It is odd the price does not reflect any savings in this outsourcing farce.

I purchased a PUR FM 3333 faucet filter and really liked the Filter Life Indicator and Easy On/Off features. However, after only a few months, hairline cracks started to show in the plastic housing. I contacted Procter & Gamble via email to see if a recall was available. There wasn't, but the company sent me a coupon worth up to $55 on a replacement. Since this was more than I originally paid, I can't complain.

Very disappointing to spend money continuously for something that should be simple.

This is the second faucet mounted water filter I have purchased in less than a year. The filter housing has both split and of course leaked all over. The plastic housing must be the cheapest thing known to man. Incidentally, before this my Pur faucet mounted filter lasted for years. This must be a planned obsolesce.

I guess my story is like most others.Bought the Pur faucet mount water filter which I'm sure are not made in the USA, and my problem is with those plastic adapters they supply with the faucet mount. Oh they are a big improvement over their older style as far as ease of installation goes, but it's all down hill after that. As some others have mentioned here, I believe that once the filter starts getting heavier with usage, the darn threads on the adapter give out and down comes the faucet mount! Quite annoying since I thought by buying a 5 filter package of replacement filters I was saving us a little money. Those plastic threads just don't cut it. One would think that a research and development team would have been able to figure that out by now. We will not buy another Pur faucet system.

Have had to replace the last three Pur water faucet filters due to hairline cracks near the viewing window on the housing that causes water to spray onto the kitchen walls and cabinet surfaces.

The cylinder cracked and the water sprayed all over the place. I only had it for 6 weeks. I called the phone number on the instruction and they wanted a code number. I could not find a code number. I finally got a hold of someone and he told me to call the place where I bought it from. I did that and they said, 'We don't know how to fix your product. Call the number on the instruction." All I want is a refund for the complete unit for $24.99. I had 2 others that I bought and had the same problem. I never complain about them but I just took the loss. No more. I will never buy another one.

Pur Water Filter FM9600 was working fine until today. When you turn the knob to change it from tap water to filtered water, no water comes out of the filtered part. Filter is new! I called Pur consumer hot line, got in touch with someone totally foreign who could barely understand me and that was difficult. Don't we need jobs here in the USA? Anyways, they will send me a coupon for a new unit and I should expect to receive that in 3 weeks! In the meantime, what do I do? Guess I buy a BRITTA.

I've owned 3 or 4 Pur Faucet Mount Water Filtration Systems over the past 8 years and all but the most recent have had problems warranting replacement. When the first one started leaking at about 2 years I called the company and they sent a new one, no problem. That unit lasted a couple of years or so and I again called the Pur. They told me they would send one but I never received it, so I purchased another. That one started leaking a some point and so recently I purchased the latest model, FM 9500B.

I was very impressed with the ease of setup, the tight seal and the 360 space saving design, but after about a month I turned the water on and the thing shot off the faucet. I screwed the plastic adapter back onto the faucet tightly, reattached the unit, and it worked - for about a day and it shot off again smashing a glass bowl that was in the sink! I tried screwing the plastic adapter on even tighter and stripped it. So I got my plumbers silicone tape and wrapped it around the faucet threads and put the thing back on. It works now, but who knows for how long.

I'm going to call the company to try to get a replacement adapter and some filters in lieu of the broken bowl. Best thing is to buy the System at Costco and if the company won't send you a replacement when it breaks just return it to Costco for a refund. If it ever breaks in any way Costco will give you your money back!

Purchased a Pur faucet mount water filter 2 years ago. Now the unit leaks and sprays waterand there seems to be no way to repair it. After checking the web, it seems mine lasted much longer than most. The faucet mount is a good choice for me if they would only make a quality product.

When our Pur faucet filter developed leaks after several years, I recently purchased another: Model #FM-3333B. Within 2 weeks, the entire unit detached from the faucet and I have not been able to get it to stay on. I agree with the gentleman who also complained on this site that the weight of the filter when filled with water is just too much for the faucet connector. I cannot find a retailer in store or on-line that carries a replacement part, even if I thought another would work. Wasted money for a useless product. I'll try another brand. Only the wasted purchase price and the possibility of broken glass when it fell into the sink.

I had used a Pur counter top water filter system for about seven years with absolutely no problem until they stopped making replacement filters. I ended up replacing it with one of the Pur faucet mount systems. After one year, the diverter valve to switch between filtered and non filtered water leaks. When not filtering water, there is a constant dribble of filtered water. I purchased a new system and the housing leaked on first use. I returned the unit.

Pur water filter quality is junk. I will never buy another Pur filter, not if I have to replace it every year. I will next try an Aquasana counter top filter system. The quality of Pur is pure junk. The economic impact is that I had to replace a perfectly good functioning water filter at a cost of $50 because Pur stopped making the filters. The replacement filter unit lasted only about one year and it now needs replacing. At this rate, buying bottled water would be much cheaper.

I bought one of their faucet-mounted units. It worked longer than most here, probably a good 3-4 months before developing the first leaks. I initially tried plumber's tape, then replacing the washer but it made no difference. The leaks were coming from inside the housing, so the unit is shot. I was looking for some known issue that might be repairable and instead, found 17 pages of people with the exact same problem. Fortunately, this is my first and now last Pur unit. I think I'll spend some time researching a competitor's product rather than deal with this problem over and over again.

I have purchased three Pur on faucet water filters for two different households. All three have cracked with the third crack being a leak. The first replacement was the indicator widow having a crack. It didn't leak, but bought another to avoid a surprise drenching. I didn't keep the receipt, so I didn't know for sure if it was within the warranty period. That replacement has since developed a crack in the viewing window. The third was a purchase for my friend. It is less than one year on the faucet and it squirted the wall behind the sink.

I looked and found a spiderweb of cracks all over the top back side of the plastic filter housing. The second (replacement) filter on my sink has the same cracks in the viewing window but not the spider cracks and leaks. I bought the Pur because my brother has had a Pur faucet filter that has been flawless. The one and only Pur he purchased, years ago, has not cracked and has been on his faucet for around five years. I will have to find a good water filter. I spent money on purchasing three crummy filters from this company. My bad, but the filter my family member has is much older and shows not deterioration.

I have bought at least 5 faucet-mounted Pur water filters and each faucet unit seems to only last about 6 months before developing pinhole leaks around the top and sides, spraying water on the wall. My current one was purchased just 90 days ago and has developed the same pinhole leak! I haven't had it long enough to clean it so I know it has nothing to do with detergents or cleaners. It's just a poor quality product!

I have in the span of four years seen three of these faucet-mounted Pur water filters develop cracks and sprinkle water all over the sink. First one, I thought maybe somehow I damaged it. Second one seemed to last longer, but eventually got cracks too. I bought a third one, made sure not to get anything (soap, chemicals, etc) on it. Same *** thing, cracks develop. These are junk and I'd never buy one again.

I have bought 3 times the Pur Vertical Faucet Mount Water Filter (two Silver and one White) but has an awful design. In less than 3 months, water begins to leave Jet by the sides at the same fair site in the union of the two covers, above the tag. The first two buy them in Florida and the third in Colorado and the same problem. It is useless. I paid three time for this product, I lost my money for that.

I have purchased 3 PUR water filters, faucet mount and all 3 have cracked and leaked. It does a great job of filtering, but I'm tired of spending money on something that only lasts a few months, then has to be thrown away. Shame on PUR!

I bought my Pur Water Filter system, Model # FM3700/FM3800, for my kitchen sink about a year ago, and when I put the replacement filter in, #RF9999, it leaked and shot water all over. That was about 4 months ago and of course, I can't use it unless I want to get soaked. I bought this filter system as I thought the name of Pur was one of the best around.

This is the 3rd water filter we have purchased, and the darn things keep leaking at the plastic view window at the top of the filter housing, spraying unfiltered water all over the user and into our drinking water. We will not be buying a 4th Pur filter. So far, no damages except a messy situation from a shoddy constructed product.

I have used Pur faucet mounted filtration system for the last 10 to 15 years in my home, and since moving to a new place, I purchased a new faucet unit for this residence, and within the past 6 months, I have replaced it twice, because it opened up with cracks, and sprays the whole sink area. I used to brag about Pur, but not anymore. Shame on this company. Is everything made in China?

About 3 months ago, I purchased a faucet mounted Pur water filter, from Wal-Mart. After about thirty days, cracks started to appear around the filter check window. After another 30 days, cracks started to open up all over the casing, spraying water all over the place. Duct tape and glue have been only temporary and not very effective fixes. We're on a limited income and expect better value for our money.

We have been using the Pur water filter for about 2 years. We had to change because the GE faucet mount we had been using was no longer available, we assumed it was no longer being made. When the entire unit is new, the filter seems to work well. We did have one crack but the store replaced it. But when you put in a new filter in an old casing, it leaks, sprays, etc. Also, the filter has a short life as hot water will go through it using up the filtering material. The unit is more expensive than the GE one and when new, it will last about 4-6 weeks; when replacement filter is used, it's less than a month - about 2 weeks.

Cost of buying a new unit when a replacement filter is more economic. We are both on disability so that is a consideration. The frustration of dealing with a faulty item.

I have bought 4 Pur faucet mount systems: 3 (2-stage) and the latest, chrome covered 3-stage. 4th one is new (10 Minutes ago) so far, so good. But the first three, all started cracking and spraying water everywhere. They seemed to last from about 1 month to three months before the casings would start cracking. What I want done is for Pur to remake these "filter casings" to an improved design to where the casings won't split, thus causing a failed product.

After two months, our Pur faucet filter cracked and now it sprays water everywhere when it is not filtering. No leaks when it is filtering. This is the second Pur to fail us in the same way.

I have used Pur for 10 years now, and I have replaced the whole unit from white to silver a year ago. That one lasted about 4 months before it started leaking, or should I say, spraying the kitchen. So I bought another one and have the same problem. I am disappointed with the last two. Now do I buy another white one? I thought maybe it was the silver models.

The Pur Water Filter we bought after a month started leaking and a couple of days later, it all broke apart. This thing is pretty much a waste of money. I have not contacted P&G but I will as soon as I can.

It seems that many of us share the same problem. I, too, could not find the number to call. Thank you Manny for supplying it. It is 1-800-787-5463 . In two different homes, using 2 different filters, the units cracked and began to spray water from the same place under the level indicator. This occurred about 8 weeks after installation. I called them. The representative said they were redesigned and are sending me two new units. I told her that if they had a phone number listed for their site, they would have found out a long time ago that the units were defective based on the number of complaints on file.

I purchased a Pur faucet filter and a few months later, it cracked and water leaks all over. It seems to be a problem they have and I am very unhappy as I purchased the filter after I was diagnosed with cancer to have pure water to drink. I also get a shower every time I turn it on.

We have used Pur faucet mounted water filters for the last 8-10 years. A few years ago, we updated our faucet mounted Pur water filter. Since then, we have had many problems, mostly water leaking from the system itself which quickly turns into water spraying everywhere. This happens from the system itself. We replaced the washers several times, tried plumbers tape, etc. Nothing helped. We bought a second and then third systems thinking the others were flawed.

Recently, my wife could take no more and decided to call the company for help. It was impossible to find the phone number anywhere so she finally joined the Pur page on Facebook and publicly asked for the phone number. This got results but then the number was removed from Facebook. She called and talked to L'tanya who graciously offered to send a replacement washer. Unfortunately, this would not solve the issues since they come from the housing itself. Finally, the CS rep decided to send a coupon for a replacement unit. All was well until yesterday, when we purchased the replacement unit. It didn't even last 24 hours and is leaking worse than the last unit.

I have owned several PUR faucet mount systems in the last two years. Every single one eventually begins to leak around the indicator window spraying water all over, even before the filter life is expended. They are supposed to be environmentally responsible, but it is extremely wasteful to have to replace the housing every time you buy a new filter. I believe water bottles would provide less of an impact on the environment than these flimsy things. PUR should be ashamed.

Same story as many others. 6-8 weeks after installing the faucet mount 3-stage filter system, the housing cracked and started spraying all over the place. Had one before which lasted years. Apparently, after reading many online complaints, this is a known issue which Pur is not publicly owning up to which is more than enough reason for me to never use them again. If they had any smarts at all, they would recall these things. They make their real money on the filters anyway, not the system. I have to go buy another system (not a Pur!)

My Pur faucet mount housing repeatedly cracked and leaked. I called 1-800-787-5463 and spoke with Tyson. He sent me out 2 vouchers worth $50.00 towards any Pur Water Mount System. He also told me that the new and improved systems would be out in stores in March 2010.

Filter backed up and started leaking a week after installation. Water flow through filter slowed to a drip and a leak became stronger and stronger from the point unit attaches to sink. I opened unit and found little strainer clogged and rusted. Strainer is not firmly attached to its washer and is breaking in places. Luckily I purchased only one extra cartridge with the original unit for a total cost of almost $40. Money is totally wasted.

Why does your faucet water filter leak after a few week's use? I've tried several filters and I like the one with a spray filter, but the unit cracks and sprays all over the counter and kitchen! Waste of money and your product is getting a bad name!

This is my third defective Pur Water Filter. Hairline cracks developed around the window and housing. Gluing or trying to seal the cracks was useless. Been there, done that.

PUR Water Filters are garbage. Our fourth one just started leaking--hair line crack. It looks like several folks have had this problem. Don't buy them! This is like pouring your money down the drain. Our fourth one cracked today and I am just tired of tossing our cash down the drain and no customer service or backup. We're just not buying anymore.

I am complaining about the water leakage and spraying from the faucet mounted PUR water filter. This is the third filter that has done the exact same thing within approximately 6-8 weeks after installation. If there is not going to be any improvement in the model with so many of the same complaints, it is not much good just sending a coupon to replace it with another that will do the same thing. I felt that PUR was a company that had a good reputation and product, but I am not so sure if that is true anymore.

Every time I have received a coupon for replacement, I have to go out and hunt one down. My life is very busy even though I am retired and I need something I can rely upon instead of dealing with a faulty product every two months.

This is my third one and the filter housing cracks and leaks.

I'm on my 4th Pur Water Filter system and I am tired of having to go back to the store to return the piece of junk! I finally went on their website to see if they had any information about these issues. I discovered that they had nothing posted to indicate that the splitting of the housing was a known issue. I also figured that if I submitted a complaint using their e-mailing system, I would never hear back from them.

Instead, I called their Customer Relations number (1-800) and the rep finally admitted that they have known issues with all of the faucet mount systems. They are sending me a coupon for any other system. Rest assured, I won't be getting any of the faucet mounts. I sure hope and pray that their other systems aren't anything like their FM series! Water sprayed all over the place and I had to shell out more money for another one, then another one and another one!

Pur Water Filtration System 3 Stage Filter leaks. Water sprays from the clear plastic window at the top of the filter. Unfiltered water leaks from the top of the filter and runs down the side of the filter and mixes with the filtered water. This leaking wastes water.

The faucet mount leaks and sprays water everywhere. When they are new the water leak is slight and you ignore it. It gradually gets worse until water sprays are too much wot put up with. I am on my second one. I replaced the airater washer and had no succes. The leak is under the black ring. After reading the other posts I had to post as well.

My husand and I have been purchasing PUR faucet mount water filters for several years and have had various problems develop in them. The past two that we have purchased have cracked under the viewing window on the housing. After the first one had the problem, we just bought another. After this second one proved to have the same defect, after a very short time, we are trying to contact the company but have not succeeded. We would like to get a replacement from the company. The post office returned our letter as "unable to forward" when we used the address on the unit.

The systems work for about 6 months and then start spraying water all over the place. I would just like to get a system that works, and I wonder if this happens with the other brand of water filtration system.

The quality of Pur Water Filters and their holders has gone down in quality. I now have purchased a second filter holder this year that has begun leaking. We had also purchase about 2 filters that quit working properly before they reached the area they should have stopped. I won't buy anymore of them now, but they used to last.

I bought a faucet mounted filter and after only a few months the bottom piece broke. The filter still works but when I use my sink without the filter water sprays everywhere making a mess. My sink is difficult to use, every time i try to wash dishes water sprays everywhere making a mess

I bought the Pur Faucet Filtration System. Worked alright initially, but later the water started leaking through the filter when I used the tap to wash, also the 3-stage cartrige loses flow in less than 3 weeks. I live alone and clearly do not filter unreasonably excess amounts of water. I am quite disappointed with the product and their replacement cartidges especially considering the high price I paid for it and the reputation of P&G.

I have purchased 2 of these in 2009. First one started leaking a few months after I had it on my faucet (spring). I tried glueing it around the leaking area which helped some. I replaced it at the beginning of October. It is now into December and spraying water out the side just like the last one.

I have had to replace the pur water filtration system two times in the past year. I will never buy another one. What a waste of money.

I, too, purchased and installed a Pur, faucet-mount filter. Made it about 6 months before the leak started. Eventually the entire aerator broke off. I've tried to contact P & G via their website twice just asking how to get warranty replacement and have received no response. I'm done. I'll avoid P & G products as much a possible, too.

The Pur Water filtration [is bad]! We bought a bunch of filter replacements and there not working - it leaks, it's awful - we have apparently been drinking tap water all this time! The one reason we bought the system was to not drink the tap water - They should have a lawsuit against them and give everyone their money back. Ridiculous!

the things leak -- check the web -- we all get wet -- do not have pure water and make a mess. expensive -- 30 then 36 for cartriges

This is the third Pur water-faucet filtration system (3-stage) I have bought, and , the last. All three casings developed leaks and started squirting water after one month of use. It soaks me , the counter, and the floor. The red line , which indicates that the filter needs to be changed, wasn't even full ! I have given this company three chances, but, at $25-$30 per casing AND $20 per filter replacement, I'm absolutely buying a different brand.

Within 1.5 years we have had to replace 2-water filters on our faucet. The last one cost over $50.00 and supposedly, top of the line in filtration systems. This last one lasted just 6-months and the leaking occured again, at the connectors/or the diverter knob?? We are just not happy about this companies quality, whatsoever.

Just like everyone else who complained, my PUR filter sprung a leak after about 60 days. A friend of my bought the same thing "twice" and it continued to happen until she finally just bought another brand.

Water leaks from window that covers the wear indicator. A spray of water like everyone else here had. I switched to the flip up chrome model because the horizontal model with the flashing indicators broke at the faucet mount. I went through 3 of those in as many years and now on second flip up model. This one leaked after one week. I put a couple drops of "Super Glue" on the window and let it dry over night and presto!! the leak stopped. I was dumb enough to stock up on cartridges as well but I have a plan. Went to Lowes last week and bought a Instapure system for 10$. A box of 4 refill filters was 15$. it is more compact and was perfect for bathroom sink. When Old Facefull springs a new leak in the kitchen sink that will get an Instapure filter. Dear Pur, I am leaving you, I am tired of your nasty habits.

I have purchased several as they are the only brand readily available and all have developed leaks in the casing that caused them to spray water from the top/side of the unit. The leaks developed after about 60 days use. Expense, inconvenience, water spray

I've purchased 4 PUR faucet mount water filters and one that they gave me to replace the previous one. They all began leaking in a short period of time. One even broke off completely. That's when I took matters in my own hands. Upon inspecting the one that broke off I noticed that the white flange that the knurled mounting nut tightens up against was only held on by 2 small spots of adhesive that's always where they would leak. So I very carefully spread a liberal amount of super glue to the body where it mounts. I inserted the white flange back into the knurled nut. Using the provided reducing adapter I held it in place in the nut then applied a coat of glue to the mounting surface of the white flange. Carefully aligning it with the body I clamped it for 15 minutes. I had to break the nut loose from the body several times using small pliers so it would turn free. So far it doesn't leak and is more solid than it was when it was new. If they glued it properly when it was built it would not fail in this manner anymore.

I went to their website to share my findings. After typing all this info and my personal info I found that to submit it I had to join their PUR newsletter club. So here I am. This only tells me that as things go they are not interested in making a better product or solving consumers problems with their product. As a former Corporate Executive I valued this type of feedback and always,if at all possible,I would act on it.

PUR faucet water filter developed leak. Purchased 2 months ago. Second purchase of this type of filter. First purchase had identical problem (hairline cracks).

Bought a PUR water filter system that was installed over the kitchen sink. One month to the date of purchase and installed hairline fractured cracks appeared out of no where. I should have researched this product prior to the purchase, but for a company whose name is known in households around the world who would of thought their product would have this kind of malfunction. I am very disappointed in this water filter system and people please beware of such a purchase, it will get under your hair. I was out of the purchase price for the system and two filters before the system stared spraying water, but before doing research and finding out that others were having this problem.

it is supposed to take it out.i am going to look into this further.

My experience is very much the same as everyone here on this site. I bought A Pur water filter from Walmart and within 30 days the housing cracked and started spraying water everywhere. I contacted Pur customer service and they informed me there was nothing they could do because i already discarded the box it came in.

I am urging anyone thinking of buying one of these Pur water filters, to think twice and just read all of the complaints about Pur on the web. I wish i had done so before wasting my money on this piece of junk water filter. I do not have the money to buy a new filter. DO NOT BUY PUR WATER FILTERS!

I bought a faucet mount, Pur Water Filter, 3 weeks ago. There is a meter that indicates when a new cartridge should be installed. It spews water out of that meter now. NOT a quality product!

Paid $25 for a faucet mount Pur brand Stage 2 water filter. After 30 days the housing on the unit began leaking through cracks that appeared on it. The unit is junk and should be removed from the market. Many people are experiencing the same. I bought it at Walmart.

I installed the faucet mount system and after approximately 30 days the piece that the faucet water flow through unfiltered broke off. So now my sink sprays unabated and splashes everywhere even if I have the flow on low. THEN, several hairline cracks began to appear on the filter casing within another 30 days, shortly after that water started to spew out of those cracks. I have attempted to contact PUR twice via email to no avail. My current filter is very new and I can't use it. These filters are not cheap at all and I am living week to week. I even tried duct taping it...that isn't working and now I am concerned about the epoxy contaminants the water is picking up as it runs down the taped casing and into my glass, cooking pan, cat's water bowl etc.

Now I am on the search for another solution to my filtration needs as North Myrtle Beach water can not be consumed with confidence due to the strong contaminant flavor. I am barely getting buy as a server in this destroyed economy and I have to shell out yet more money. I don't have a dime saved and this sort of shoddy product turnout is largely responsible. I just can't catch a break.

PUR Water Filter - Faucet Mount. I have had numerous Pur Mounts. The current one leaks, past ones have had all types of problems. System failure, unit fell apart etc. SO I contacted Pur Customer Service. I contacted the company through email and they graciously sent me a Generic Store Coupon to replace it at no cost. Only one problem is that they may be made in China folks and apparently no quality control.

I bought the Pur systyem with the flavor option. After a very short time, the system started leaking from the unit. I bought new filters, and replaced the old one. When I turned the faucet back on, it leaked even more. I couldn't return the product because I didn't have the box anymore. I called the company. They told me that: "It is a very unusual complaint." but sent me a coupon to replace the one that broke.

Michael of Rockville, MD September 30, 2009 wrote... "In the Last YEAR I've had to buy (replace) PUR water filter (attach to sink) going on the 3rd time. (If I hadn't made the mistake of buying a LARGE quantity of the 3 stage filters I'd find another method of filtration!) ...AND CERTAINLY should last more then one filter change per unit! (should last YEARS not MONTHS!)" Thsi has been MY exact experience & feelings, except we're on our 4th faucet unit!!!!! I tried to complain to P. & G. but had already thrown out the box, & complaints aren't accepted without the UPC & model nbr.

2 months after I bought the filter and put to use the casing started to crack in different locations. water leakage occurring in different locations. I had bought several replacements filters for the unit and I won't be able to use them. The unit and the replacement cartridges were around $50 us dollars.Not cheap

In the Last YEAR I've had to buy (replace) PUR water filter (attach to sink) going on the 3rd time. (If I hadn't made the mistake of buying a LARGE quantity of the 3 stage filters I'd find another method of filtration!) probably INLINE! Cost ~$50 per replacement AND CERTAINLY should last more then one filter change per unit! (should last YEARS not MONTHS!)

I have bought 2 of these faucet models and both have broken. I tried many things to fix it but I have the same problem as everyone else. The unit leaks and sprays water everywhere.

This is our 4th Pur water filter. It is broken at the tap. We have returned 3 to Costco and will be returning this one too. Pur needs to correct the defect. Pur water filters are very expensive and should be made with stronger materials.

First of all I did try to email pur, but their website would not allow me because of needing product codes, etc. which i no longer have. The indicator space has sprung a leak. I have the faucet type for about three months. All I wanted to know from pur was "can this be fixed or does the unit need to be replaced. At this moment my concern is that with this leak is the system working correctly/as it should be and my counter and floor get wet each time I use it. As with most peoples concern, is the money factor of replacing.

I would like to get my money back but I don't have my box or receipt. If I could get a replacement to use the extra inserts I have, I would be satisfied and would never buy their PUR products again.

After only having this product for 2 months it cracked all of sudden on its own and sprays water everywhere! I just hate I spent so much money on a product I see faulted on so many people! It claims to save people money but no, I don't think so. I might as well had kept on buying the spring water bottles like I intended to.

Sorry, but this is my 4th complaint regarding the filter housing for your pur faucet system....You did respond with a certificate but I still need to know if there is there anything else that can be used with this system that does not crack? I am a widowed lady living alone and the product certainly does not get mis treated.....I would appreciate any information you may furnish. I have bought the filter housing units at different locations to see if that would make a difference..It did Not... Thank you

P.S. I have several inserts on hand so I really need this housing unit so I can use them up.

This is my second Pur Water Filter purchase. The first one sprung a leak in the housing after having it for a few months. I purchased another and after only a few month another leak has sprung at the base of the filter. The website does not offer and consumer complaints, as a matter of fact, the only thing one can do on the website is order. Who wants purchase another one? I want my money back. At this point, I would even accept a replacement.

My faucett type water filter worked great until the warranty ran out. It sprays water everywhere from where it attatches to the faucett. I've replaced the washer and it still sprays. When I tighten the attatchment, the adaptor comes loose. I feel that considering the price of around fifty dollars, it should last more than a year. It may have damaged my pfister-price faucett in my kitchen, in all fairness, I am not a plumber.

my filter for the sink just sprayed water all over my newly baked items on the counter as well as ME! I have never had a filter go apart like that! I was so frustrated I could have screamed! What happened to companies quality control systems? Pur should send back a refund or better yet a replacement with a guarantee!

Like many others I've read about, after 2 months of purchasing the faucet mounted water purifier the housing develops a crack and starts to leak. Then it gradually just falls apart.

I bought a Pur water filter faucet attachement. It now leaks and the pieces that attach to the faucet are popping apart. I have gone to their websited but all you can do is order things on it. There is no contact info or anything. I should have gone with Brita I guess.

I loved the Pur Water System 3 Stage, it was ideal for me, however, this is the 2nd one I have purchased, due to faulty housing. I thought it was a defective product the first go around... now it's happened again within one year. i Even went to their website and tried to send an e-mail...their website does not even work... I'm not happy about this at all... And as I have read, several people have had the same experience... SO NOW WHAT DO WE DO? I WILL NEVER PURCHASE A PUR Product again. EXTEREMLY Dissatisfied Consumer.

Pur faucet mounted water filter housing developed hair line cracks and leaks. This is only 3 months old, one filter usage and now its useless. It would be different if this was an inexpensive product but it is not and the replacement filters are also high, $18.00 per filter.

My Pur water filter (kitchen sink stage 3 type) cracked near the indicator window. WHY?

I had no idea that there were so many problems with this filter. I just thought it was mine, and that I should get a new one. It was leaking right away, and spraying water all over. I even tried to super glue the metal casing twice to avoid another cost of $40.00. I wish I would've checked into it more and saved myself the headache!

I have used PUR Filters a long time, this is the first filter that hasn't worked.

Like so many others I saw on your web page, the housing started developing hairline cracks after only a couple months. It's completely unusable as it's now sprung leaks. I didn't even make it through the use of the first filter.

I thought it was a fluke when my new system started leaking within 3 months of purchase. I understand I will have to replace the filter, but the housing? I became completely soaked when water started to squirt from several cracks in the housing at one time. What the heck is going on?

After installation, product worked well for 2 months and then started leaking from the unit. I thought the filter may be stopped up, so I replaced it. It still leaks and got so bad, I just removed it completely. Did not get $30 worth of use from it. Would not recommend it to anyone.

*Note- the light showing the filter's usage never worked right from the very start. It would flash a dim green once in a while, then quit altogether. Started the leaking problem shortly after. Whatever design problem caused the leak, may have also caused the light problem- possibly water started leaking inside when used the very 1st time.

I have to agree with everyone complaining about the pur filters leaking. Sorry to say I did not save my box. I have always bought pur in the past because P&G has nice $5 coupons but the last 2 have sprung leaks from the casing for no apparent reason. You might ask why I bought another one after the first one leaked because I thought it was just a fluke. So I'm off to purchase a new filter and it won't be a Pur this time.

my daughter and I both purchased PUR faucet mounted water filters for our homes. Within one month the top of both of these things cracked and started leaking. My PUR faucet mounted water filter is still in my kitchen cabinet. My daughter bought a cheaper type and has had no problems.

PUR faucet mounted water filter--First unit started serious leaking around casing about a year after I bought it. P&G replaced it with a second unit which again started leaking after 26 months. Neither leak was the result of washers failing but rather invisible leaks somewhere in the plastic assembly. P&G sending a coupon good for $10 off. I won't buy another one, as they have failure built in to them. The P&G person said they should last 5 years. Problem: Poor construction and undependable quality. I recommend that no one buy this line of water filter.

I have gon through 3 Pur flavored water purifier mounts.... I have spent over 150 and I was about to by another one, and I just simply cannot afford or waste anymore money on this product... I should have called to complain along time ago... My water purifier within 1 month and one of them within 2 weeks and one lasted 3 months, anyways they start leeking and squirting water all over the place... i never expected this from PUR COMPANY!!! I still have the box to my last one so I am gonna do whatever I can to get my money back!!!!!!

I have also had a problem with the faucet mount filter attachment. I have gone through 4 faucet mounts in the past year. They all have leaked from the either the little window which tells you when to replace the filter or from the faucet attachment itself. Water just starts squirting from other places as well. I have tried the different styles and all have leaked. When I first started buying Pur years ago I did not have a problem like this. I expected to maybe have replace one after a couple of years but this has gotten crazy. I should have been wise enough to start saving the boxes after the 2nd replacement, but I didn't.

The last PUR filter produced a soapy-like foam on top of the water. At first I thought there was soap left in the glass, so I washed the glass a number of times and compared the water from the tap with that coming from the PUR filter. Over and over again the water from the filter was foamy. And yes, I would let the water run for 5 seconds before filling the glass--though the filter should NEVER produce foam. To be fair, this is the first time this has happened. HOWEVER, what had we been drinking before the foam became apparent? What was the foam? It definitely came from the filter. If one filter does this out of 10, then is the filtration system really safe? Can it be trusted? I don't think so. I'm going back to bottled water.

As so many others have reported, our PUR plastic faucet attachment leaks and squirts all over the place, even after only a couple of weeks of use. This has happened the last few times we bought the PUR filter system. It's time to try another brand.

I found a need to replace the filter more often than stated on the box. Approximately every 2 months. Then the plastic window that indicated when filter replacement was needed cracked. Also the faucet connection started spraying water. I only had the filter for 4 months.

I just wanted to let everyone that is complaining about the Pur Water system know that if you keep the box information when you purchase the product they will replace your system free. I had a system that went bad and called the 1-800 number on the bottom of the box (which has a five year warranty) and gave them the information they asked for and received a coupon for another unit free. They do have great customer service. I did not wait on the phone for assistance more than 2 minutes. They do back the products they sell. I agree they might need to make some chages to make the product better, but not many Companies are this easy to work with and get full replacement, if anything at all.

I am very unhappy with them .

My white tilt up water filter started leaking, similar to so many complaints on the web. I called the P&G phone number and they offered to provide a replacement. I informed them that I had actually already purchased a pur replacement, so they offered to send a coupon for free replacement filters. I was very satisified with Pur's handling of the situitation.

I have been just taking them back to the stores I have bought them from for an exchange, but no longer.

Yesterday I replaced it with a filter from Instapure, which I hope is a better product.
At least the water seems to taste better than the water out of the PUR filter.

While at the store, I was tempted to write on the PUR display a warning to others to not buy them!

I am beginning to think that PUR uses water soluble glue in the assembly of their filters.

1st, the chrome trim comes off the outlet end, then water will spray out the sides. This time around after just 3 weeks the aerator shot out of the faucet all together.

I am about to call PUR and tell them were they can shove this filter unit.

I only wish I had Googled these filters before buying the first one!

I purchased a Pur water filter about 8 mounths ago and it has now began to spray water out of the spicket part, not were the filtered water comes out at. The first filter that it came with is in it, and has a few gallons left before it is used up, in short there Junk. It sounds like with all the letters i've read that a persons best bet is to hold on to your reseit for as long as you own your water filter, because you will have a problem sooner or later, and will receive no help from Pur Co.

this water filter leaks and just put in new ring and screen! leaks around threads everywhere!

this water filter leaks and just put in new ring and screen! leaks around threads everywhere!

My husband and I bought the PUR sink mounted water filters and the 3 replacement filters. After using the filter for only a month it started leaking and squirting water at me and all the way across the kitchen.We gave it the benefit of the doubt and bought another sink mount and the same thing happened. Then we bought another one. And it too cracked and squirted across the room. What were we thinking? We did get some laughs out of squirting each other with the filter from time to time, but that's about all we got out of the PUR water filter.

Pur filter leaking by the threads, even used silcon tape! Is there a remedy for this? or perhaps a better unite available. Very happy with the filter, very unhappy with the leak~ thank you.

2 Pur sink mounted water filters cracked..one in the back which spurted all over my curtains and the other cracked in the front by the window that shows filter life. They also have both been leaking around the faucet causing a huge waste of water.

Since filing my original complaint about two failed PUR faucet mount filters, I received a letter from P&G containing two vouchers good for new PUR faucet mount filters. Apparently their Customer Relations system works however slowly. You may get the same treatment by sending an email with your problem to P&G Consumer Relations

I have had nothing but problems with the unit. It leaks where you tighten it to the faucet. Of course, more water is wasted squirting out of there than comes out as filtered. It showers your arms and wall. It took me awhile to find a contact number for them. They sent out a voucher that was good for a new unit. But, that unit leaked too.

Of course, the new one leaked after I bought a 3-pack of filters that are anything but inexpensive. So, what do you do with a filter system that doesn't work new filters that I can't return because I openned one?

I was given a PUR Water Filtration System as a gift a couple years ago. Of course, that model is no longer being made and there was never a time when parts could be bought to repair it. My original Pur System fell apart after almost 9 months. I then went out and bought a brand new Pur System, which by all appearances was a much cheaper version than my prior one (the price was around $40 - but worth about $2). After about 3 months that one, too, fell apart. The shiny silver plastic veneer cracked almost immediately and pieces became unglued the first week I had the replacement system.

I then contacted PUR and complained that their product was cheaply made and not long lasting at all. They promised to send me a replacement system at no cost. After about 6 weeks, the replacement PUR System arrived and fell apart within 3 months. Plastic pieces became unglued immediately. Parts became cracked and water sprayed in all directions from the purification unit everytime I turned my sink on. Now I am left with a couple useless PUR filter cartridges. I would not recommend this product to anyone.

This product was a complete waste of money and installation time. It broke almost immediately and leaked all the time, causing a lot of wasted water. The loss of God knows how much water was frustrating enough, not to mention how annoying the spraying water was everytime I had to use my sink.

I too have had grief with Pur filters. I had a black filter with a knob that turned on the filtered water.It leaked almost from the beginning, but not too bad. I used it for almost a year and after looking at the newer better models at the store I bought one. That was a bit over 2 months ago and the top of the unit cracked in two places and water squirts up onto the counter when I turn the unit for clean water.How can a company get away with selling inferior goods? I am sure the PUR products are made overseas as so many things are today. What is my recourse?

P&G should be ashamed of their customer service for their PUR division. I too have two three stage PUR faucet filters with multiple crazed cracks that shoot water all over. I too went back to Wal-Mart and the clerk played dumb. Here's how to handle WalMart since they have a 3 month return policy even if you have the receipt. Just buy a new PUR and return the old cracked unit several weeks later (in the recently purchased box) for a refund. If everyone started doing this P&G would have to take them off the market or redesign them.

I am not usually this sneaky but this will be fun.

Mostly just aggravation....but the units cost $25 and I'm stuck with refill filters at $15 a copy.

I have bought 4 PUR sink-attached filters over the last year. Each and every one of them developed cracks that sprayed water all over the floor (and me). This is a terrible design. I was not able to get ANYONE at PUR to respond to multiple emails or phone calls. There is NO option to contact a human being at the given phone numbers on the packaging.

I will absolutely NEVER purchase another PUR product again.

PR 3 Stage Vertical Faucet Mount-Chrome Model: 723987005249 Procter & Gamble PUR FM-3700 3 Stage Vertical Faucet Mount with Filter Chrome FM3700 This unit is a piece of junk. Its always falling apart, and now it shoots water at me. I have replaced this unit twice in 6 months, tried gluing parts back on, giving it the benefit of the doubt, but it continues to disappoint me. Please let me know of a solution to my investment. Filters are not cheap.

I bought a Pur water faucet mount filter system about two to three months ago. The other day I noticed water coming out of the case that holds the filter. In the back is a small crack! I no longer have the receipt and can't remember what store I bought it from. I did recently buy a new filter for it and I will be taking that back and buying a different brand filter system for my faucet. I've used Pur in the past with no problems. I only replaced my last facet mount filter because it looked worn out. Very disappointed.

Bought the PUR FM-3333 water filter at Wal-Mart. When the 1st filter indicated a change after about 3 months I installed a new filter. About 3 weeks later a crack developed just below the indicator window. Tried calling for service - none of the automated menus applied to warantee problems and could not get a live person. I called during what should have been regular business hours. I have sent 3 e-mails through the PUR website in the last month - NO response.

I am stuck with the cost of the filter and 2 spare cartridges which I can't use - and the inconvenience of having to buy a replacement from a more reliable company.

14 feb. 2009, i got a valentine days kiss from the PUR COMPANY today when i used it. not welcomed, again. i've used this type for years without a problem. about 2 years ago, i changed to a dupont, (same type), because of a great deal, w/extra filters, til i ran out of them, no problems. bought a PUR in aug. 2008 at Walmart. it cracked, they replaced it on 29, oct. 2008. it cracked, they replaced it, on 6 jan. 2009.

i called them today, because, you guessed it, it cracked. they (Walmart), said they knew of no recalls for the product, but will look into it. as long as they are going to replace it, i'll going to keep taking it back for a new one. keep your receipt, We pay for it once, let them keep paying for it over and over! maybe they'll get the hint.

other than getting a little wet around here every few months, and one broken coffee cup, nothing physical, unless you count an [angry] wife.

I got my first filter, a horizontal, in March, 2008. It worked fine for a few months. Then the vegetable spray on my faucet began to leak whenever the water was on, my faucet began to shake violently, and my filter began to leak. As soon as I removed the filter, the shaking and leaking stopped. I then tried a vertical PUR and am having the same problem.

In the past Year my husband and i have bought 6 pur water filter systems and every one of them have cracked. We have have only had the newest one for one month. If you use it you get sprayed in the face. although they are afordable i think 6 is a bit much in one year don,t you agree!

The coust and being sprayed every time you get a drink of water or try to with out the taste of the cemecials.

This the third PUR faucet water filter I have purchased now the third one is squirting water from the case that holds the filter. I have to tell you I am very disappointed in this product and will probably never buy a PUR product again. Can't believe this co. is still in business with such a poor product as this.

Pur Faucet filter leaks around the replacement indicator. I have not had one yet that has lasted more than 2 months. I echo everything being said here. I sent them an email with no response. I'm about to return #3 today.

I had about 5 plastic PUR units - all of which leaked beyond being usable after about 8 months. I thought perhaps the stainless steel unit would last a long time - so I got one of these. It is about 6 months old and water leaks from every joint rendering it useless.

I see several videos on Utube the show other stainless units leaking as well and mine is worse than any of them.

PUR water filters should issue refunds and do a recall on these filters. As I see they do not respond to those faithful folks that purchsed more than one of their units - now 'stuck' with an unusable product....they have lost a customer.

I will never buy anything with the PUR brand again.

Vote with your $$ folks and boycott PUR products. I am sorry for anyone like me that is now stuck with this LEMON LINE.

PUR MAKES ATTRACTIVE LEMONS!!

Out my money ...about $100 in all on this last purchase.

I have purchased four Pur water filters now and each one has ended up leaking around the seam within eight to twelve months. It is a useless product that they advertise as being a great product. The design has an abvious major problem that is not being addessed. This company needs to fix this problem and stop wasting peoples money on a piece of junk.

Wasting money on something that does not last over about eight months. I dont even know how much money I have wasted on filters that I cant finish using because the Pur faucet filter cover cracks before the filter is used up. Also time that I spend wasting on exchanging the cover every so many months.

We have purchased 3 Pur faucet mount water purifiers so far. Each time, within 3-6 months, there is cracking around the window that tells when to replace the filter and water sprays all over the place. Since we have not had any luck with these, I don't want a replacement that will do the same thing! Looks like I will have to find another brand! This is rediculous! What a waste of money down the drain!

I just purched a PUR 3 Stage Vertical Faucet Mount-White (Model: 723987005157) and in less than a month the filter housing has cracked opened and now sprays me with water. I would recommend you look for a better filter to spend your time and money on.

I purchased my 2nd PUR horizontal filteration system (FM9500) 8 months ago. But now this one also has developed a water leak near its mounting nut. Before buying this I had PUR's vertical syle water filter but I had to throw that because of the water leaking problems. It seems like all PUR systems come with this problem. These system are too costly for being so called 3-stage filter and all. I can't afford buying this every 6-8 months. I'll probably look for Brita's filter now for a change.

I have purchased 2 of these units (FM9400/FM9500)and they developed leaks about 2 months after use, I thought it was my fault so I bought the 2nd unit and the same thing happened to it, I'm at a loss to what to them except a manufacturing defect. I can't afford to keep buying these units, I'll look to see if I can find something better to use. This is something somebody needs to look into that they are selling inferior products.

Consequently I won't buy your product in the future, I can't afford them.

In the last two years I have purchased three Pur vertical faucet filters, all three have leak water at the seam and one of them did not filter water. These PUR filters are JUNK!!!!

Please help!

The filters are costly and yet every twice a year I've had to buy a new unit. I think it's an aditional $150.00 more per year that Pur profits off Me. Physicaly other than a shower at the sink, no real damage yet. I replace the unit at My expence at this point of break down of the filter unit.

I recently purchased a new Pur 3 stage vertical water filtration system at Walmart to replace a Pur 3 stage horizontal system that we had for about two years that started leaking badly and was falling apart.So we are just on our first fiter and a couple of nights ago I notice it is leaking out of the little display window at the top of it. So I figure maybe it is time to change the filter and I did, but it is still leaking. So we are getting unfiltered water running in our glass right along with the filtered water.

I went to their website to complain about it and ask them to send me a new one, and I filled out an online survey, and then I read a statement written by them telling me about how much I mattered to them as a customer, and I would be hearing back from them right away. Well it's going on three days tomorrow and I have yet to hear any reply from them and they have both of my email addresses, my home phone#, and my cell phone#. Now I am mad at them and I want this made right!

My family is having to drink unfiltered water right now, because of this, and our water is terrible where we live.

bought the Pur water filter system for the faucet and used it for about less than six months. The water pressure build up caused my faucet to leak from the handle pull and at the neck. After the repairs were made to the faucet, water filtration system started to develop leaks at the nozzle and at the turn dial. these are leaks that spray sideways instead down at the sink. This product quality is very poor and would NOT recommend this to anyone.

Because of the water pressure build up from the pur faucet system my faucet develop leaks at every crevice, and eventually my water leaked through the sink from the base of the faucet. Now i have water damage inside the sink cabinet.

We have used the Pur water system for our home for years the last 3 we have bought have leaked so much where that we nearly get a shower every time we use it. We are throwing this one away and we will try another kind. WHAT HAPPENED TO YOUR PRODUCT?

The only consequence is that we have had to spend money to replace 3 and in this time of low bank accounts we do not have the money to spend on products that have gone up in price but, has poor quality. We need our money to be spent wisely. Please find out what has happened to this product!

I have a Pur water filter that has turned into a shower at my kitchen sink. I turn the filter on and I am showered with cold water. I have had the unit for about a year. The shower aspect has gotten worse in the last few days. Six months ago the light went out so I do not know when to change the filter. I tried to contact the company by phone, but there was no one to answer my call during their regular business hours.

I installed a PUR faucet mounted water filter. Within three weeks it was leaking from a crack accross the upper part of the filter. This seems to be a regular problem with these filters

I may just eat the cost of the new filter I still have (not to mention the 2 almost new filters that were in the leaky filter units) and try some other brand. It's really too bad the filters don't have a longer life as the water that the filters deliver is so very much better than untreated tap water. Oh well, it's off to the filter store to try the next brand. Water all around the sink and around 80 dollars worth of unusable filters and refills.

I have been using Pur 3 stage faucet mounted water filters for almost two years now. I have tried the silver, black and chrome models. ALL (and I repeat ALL) have developed cracks and leaks at various places (the faucet mount; the swivel mount; the current one has three pinhole leaks that squirt out from under the peep hole in various directions). I have yet to have one housing last more than one and a half filter lives.

I've tried less expensive models (don't like the taste of the water) so I guess I'm going to bite the bullet and buy a more expensive system. Shoddy product, but the price is attractive and the water tastes very good.It seems to me they should be able to improve on the housing defects.

During my next visit I installed it, using the front cover from her filter's housing since it had a working indicator light. Less than two weeks later, my unit began to leak from the bottom side of the attachment ring. This was mentioned to my Daughter during a telephone conversation, and she replied that her unit began leaking as well, and had been removed. I believe there must be a defect in the design of the faucet mounting mechanism on these filter systems. What else could explain the same identical failure of three units? The only consequeces were aggravation, inconvenience, and a waste of money.

Pitcher filtration does not do anything. Zero water pitcher removes everything. Ran water through Pur Filter, tested it and reading was 164 sames as unfiltered water. Ran water through Zero Water Filtration pitcher system and reading was 000.

Contacted PUR (Proctor & Gamble) twice and received no satisfaction. I am out nearly $100.00

Pure Flow Water Filters installed a home purification system on December 7, 2007. On January 8, 2008 a water leak was detected by our water company. Over 100,000 gallons of water had leaked and was standing in our crawl space under our house and had been doing so since the initial installation. The company admits responsibility due to improper installation but does not want to pay for the damages, nor to remove the system and cancel billing. Now we are being harrassed by the credit company that finances the system. We need help.

There is also foundation cracks due to water intrusion and mold was found. Our homeowners insurance has helped and now they are going to go after Pure Flow also. Consumers need to be aware of this company operating without liability insurance. We have also contacted the Arkansas Attorney General's office and a complaint has been filed and there is an investigation going on.

Our home was on the market when the flood occured. Due to the mold count and report and the foundation cracks our home is now worth much less. Why do we have to suffer because this company chose to not renew their liability insurance? Our life savings is in the equity of this home and now we may lose everything we have. Does that sound fair?

I emailed P&G because we had bought a faucet mounted water filter a few months ago and it had started leaking. I explained to them the location of the leak and also told them I no longer have, the receipt, box, or manual (this contained product id number). The only info I could offer was the model and that I had owned it for a few months. They emailed me the very next day and told me to expect a package within the next few weeks. I assumed they were sending a replacement part. I received my package today (only took a week) and to my surprise they sent a coupon to purchase any Pur faucet mounted water filter for free. I give them a thumbs up for service.

They have excellent service this is in no way a complaint.

I purchased a faucet mounted Pur Water Filtration System ModelFM-944/ FM-9500. After only 2 months, the unit stopped working. No water would come out at all. The red filter light wasn't on, but I disconnected it anyhow until I could get a replacement. (Now from what I read I am glad I did to prevent it from bursting.) When I did replace the filter and try to put it back on the faucet, it wouldn't tighten enough to not leak, after the third try the unit now sprays water all over and the thin filter gasket is bent inside. I know I am a novice to plumbing but this one is a no brainer. It shouldn't be this difficult to attach properly. I think with what I have read I am changing products.

No damage other than the investment in a filter system that only lasted two months.

Simply put, I've had 3 in a row and they've all cracked at the same point (the wavy threading wheel that fastens the device to the faucet head). And within a very short period of time when I went to change the filter. It didn"t seem to matter if I left the opening cap to the filter loose or not.

I had to dispose of the units. I still have more Pur filters, but I think I am ready to move on to a more sturdy unit, maybe a different brand.

If you don't believe me about the dangers of fluoride then read the book, Fluoride:The Aging Factor by John Yiamouyannis, Ph.D

I am wondering what is this residue and is it harmful to my family?

Economic is have to buy another system. Consequences are psychological---much frustration and inconvenience.

I purchased a pur water filter and developed a leak.I emailed the company, they sent me a new one now this one leaks. This was all in a 14 month's. I am totally unhappy. Also there are no children living at home and we don't entertain a lot

Mrs. Muhammad

We purchased a Pur water Filter Model #FM 4700L in February 2003. The unit worked well until March, 24, 2005, when the plastic housing split about 3/8 inch behind the threaded lip of the filter housing. When my wife turned on the water switch, the housing burst, soaking my wife, the ceiling, walls, cookbooks on an open shelf, windows and everything else that was within the area. Fortunately, the entire housing did not split which would have made the filter itself a flying projectile due to the pressure and would have injured anyone it struck. The housing itself split from the base of the water switch clear around the unit to about 1 1/2 inches from the opposite side of the water switch. This is a poor design.

The filter monitor had begun to show red, indicating the filter was going to need replacement in the near future, but it was still allowing water to flow at a normal rate.

Fortunately, there was no damage other than excess water all over everything in the kitchen and my wife being soaked with water.

Had bought 4 different water filters and 3 had the seals brake and leak and the last one at the adapter part that conects to the faucet mount. Mod. # FM-3000 / FM-3550.

There wasn't any damage, per say, but the plastic housing is totally distroyed. How soon can you send me a new one? We really like the product and would like to get it replaced, asap.

Pur owes me a Housing and two filters.

No particular damage, except frustation when trying to us the faucet as before. There should be a simple fix on the part of the company.