Protek Industries

ProTek made a service call at my request and diagnosed a part failure on my dishwasher. On invoice ** dated 12/13/10, I was charged for service call, part replacement, sales tax and installation fee for a total of $304.57. The invoice was paid in full with a scheduled date of 12/23/10 to have the parts installed. After a no show on 12/23/10 and no notice by ProTek, I made phone calls, sent emails and faxes inquiring about the no show but got no answers or responses. As of today 2/15/11, there is still no response from ProTek. The Northern Nevada BBB has tried to contact them twice about my registered complaint with no responses.

ProTek currently has an F rating with the Northern Nevada BBB. I filed a formal complaint through Angie's List on 2/10/11 so other consumers could see my complaint. Similar complaints were sent to Consumers Affairs.com against ProTek by Michael of Reno, NV 1/10/10, Gregory of Reno, NV 4/12/10 and Sandra of Reno, NV 9/9/10. I don't understand how this firm continues to scam customers and retain a Nevada business license and was recommended as a repair service by Service Magic website. I am out from the installation labor, replacement part and sales tax of $304.57 minus the original service call value.

He showed up 11-11-10 to investigate unusual noise from refrigerator after calling the listed number. The technician just listened to the refrigerator and in less than 30 seconds concluded that the motor was bad (genius). He suggested a replacement motor and an upfront payment for the part to be ordered and service call. Technician said receipt will be e-mailed because everything is done electronically. He also promised part will arrive in 2-3 business days. That's the last time I heard from the technician.

The receipt was never e-mailed and check was quickly cashed. I called the company office a week later to find out about the progress. The same lady who took the order answered and told me the part had been ordered. When asked about specifics (like when the order was placed and when they expect the part to arrive) the answer was she could not get in the computer because power was out. She promised she would call me back but never did. I called three weeks later and received the same runaround answers (like I was in the office only for a short time and I have turned off the computers; my part is hard to come by and may take a very long time to come). She still could not tell me when the part was ordered and promised she will find out about my part and call me back but never did. The list goes on and on about excuses and no call backs. At this point I knew I have been had.

I called a different company. The new technician got down on his hands and knees, defrosted, tested the parts, etc., and concluded the motor was fine. Instead something else was the problem. He ordered the part by overnight delivery with no upfront payment and came back two days later and took care of the problem. I called Protek for a refund. They told me they will deduct re-stocking fee (even when the part never arrived) and get back to me after checking with the book keeper. Of course there's no call back. I called again and still same runaround. I have not heard from them up to now (12-29-10). I am still considering my most effective legal action.

On November 23, 2010, we contacted KitchenAid to get a referral for a repair on our microwave oven. They gave us the name of Protek so I called and Ron **** came, took a look at the unit and said that he would have to return the next day with the part and that it would take him over an hour because he had to take the whole unit out but asked that we give him a check and he would give us a senior' discount. Since he was referred by KitchenAid, I didn't think this would be a problem so we wrote the check. We called Protek to find out when he would be back to do the repair and we were told that the weather was bad, too much black ice and would come when the weather was better.

We called again after a couple of days and Ron did come by, worked on the microwave and said he would have to call KitchenAid and get technical support but what he failed to tell us is that he broke the light bulb while trying to take it out, we found this out from KitchenAid. We called Protek numerous times and we were told that my husband had yelled at the girl that answers the phone. I asked her when Ron would fix our appliance and she said he was very busy with a big job so I then asked her to refund our money and to this day they have not provided the service nor refunded our money. I did a search on Protek Industries and found out that we are not the only victims to this fraudulent company. I guess the senior discount' was not worth it.

All this negativity against this business, I guess people in Reno must be real haters as I have had nothing but superb service from this company. Everyone loves to read about someone else's dirty laundry but what about giving credit where credit is due. I have had issues with my refrigerator, washing machine and dishwasher which have all been serviced by Protek and have never had any of the experiences any one else states.

Even when they had to order the parts and I was without the dishwasher, did it kill me to wash my dishes the old fashioned way no it did not? These people in my opinion deserve a pat on the back. I have always experienced timeliness and professionalism from them. People make your judgements for yourselves, as the only saying a few bad apples spoils the whole bunch and these individuals who are continually complaining need to look at themselves, fix what is wrong with themselves before they try and destroy the world. The next time I need an appliance repaired, I will call Protek as I always have and I would recommend them to any and every one who need appliances repaired or replaced.

I placed a claim through my Home Warranty Company on September 23, 2010. My kitchen stove was not working. They told me Protek would call me that day. I heard nothing from them. I called the following day and they denied receiving the work request, but scheduled me for Tuesday. When the tech came to my home, he was more concerned about the current wiring on the stove than the stove top itself that was not in operation. He told me that for $120 he would replace the wiring and told me it was not safe, nor covered under my home warranty policy. He said he would order the parts for my stove and they would call me for an appointment to return and finish the job. I did not hear from them again for a week.

When I called, I was told that the parts were ordered and would be in the next week. I explained that I had been without a stove to cook on for over a week. She promised to call me that afternoon with an answer to the next appointment. There was no call.

After several calls, the tech came the following week, installed the parts, and again started in on the poor wiring problem, and left stating that he needed to order one more part. The stove would not shut off, and we had to turn off the electrical breaker.

I called the next morning to report that we were still without a stove to cook on. Again, I was promised that she would call me back that day and no call. We had an electrician check the wiring that the tech wanted to charge us to fix and he deemed it old school, but safe.

Today I called and asked for the address of the office. When asked why I needed that information, I told the woman that I wanted to speak with the owner. She immediately told me that I could not yell at her and that she was going to deny me service and send me to another company. Since I was not yelling at her, I can only assume she did not want me to speak with the owner.

My Home Warranty Company has reassigned me to another vendor, and hopefully I can use my kitchen again soon. This has been a very long three weeks.

We are in dispute with Protek Industries regarding a transaction made on September 7, 2010. On this date, a representative from Protek Industries came to my home to assess and provide a quotation for the repair of our Maytag dishwasher. Maytag/Whirlpool Customer Service recommended Protek Industries as an authorized service agency. As of today, September 28, 2010, the parts have not been delivered and the repair has not been performed. On September 7, 2010, the Protek representative determined that a two-item latch assembly kit was necessary, and I was requested to provide a deposit in the amount of $110.00. I was told that the parts were ordered, and was given an estimated delivery time of 5-7 days.

I requested a receipt for my deposit, but was informed by Ron, the Protek serviceman, that Protek conducted all billing and accounting matters electronically and that a receipt would be emailed to me immediately from their main office. I did not, however, receive my receipt immediately or by the end of the business day, but neglected to immediately follow up with Protek.

By September 12, 2010, seven days after the serviceman had taken my deposit and ordered the part, neither receipt nor latch assembly kit had been provided to me. Due to this failure to provide the promised service, I contacted Jenny of Protek on Friday, September 17, 2010. She said that the part had not arrived and the receipt would be emailed to me that day. The following Monday, September 20, 2010, I called Protek again, because I still had not received the receipt or any information regarding the ordered part.

Several attempts were made by me that day to contact Protek with no avail. Late afternoon on September 20, I managed to get in contact with Jenny at Protek and requested a refund of my deposit; she said that all that they would give me back was $30 for the part less the $80 for the service call. A call to Maytag/Whirlpool Customer Service the following day resulted in Protek's eventual emailing of the receipt to us; but a refusal by them to deliver the part to us, a charge to us for a restocking fee, no refund of our deposit, and a refusal to complete the service.

A review of the receipt/invoice will show that the refund amounts quoted by Protek are inconsistent with the charges invoiced. I have since contacted the Better Business Bureau and was informed that Protek received an F rating and that the type of tactics that they were employing on me had been employed on other customers. These tactics include obtaining deposits for parts and failure to provide promised service or part, delay in completion of service, improper or inferior repair, unsatisfactory customer service, and unavailability of customer service.

I own an LG refrigerator that has broken. LG gave me Protek's name and number as the only authorized repair service in the area. The tech, Lon, came to the house and diagnosed the problem on May 5. He did not have the part to fix the unit, so he had to order the part. He asked for the money to cover the part and the service call to install it. I set up a follow-up appointment for May 14 and wrote him a check for $282.85.

The tech never showed. I have made repeated attempts to call the tech. I either reach a secretary in Minden, Nevada, who knows nothing and apparently cannot reach the techs or owners, or I get a recording. I never received a call back. I have emailed the service department twice, no response there either. I have now purchased a new refrigerator (not LG) and cannot seem to get a refund of the money they owed me, for services not provided. I think this is called fraud. Protek took $282.85 for services never given. There were no refund. I had to purchase a new refrigerator for $1,700.00.

What can I do about a business that told me to order a part for my LG front loading washer and it was the wrong part? They installed it knowing that it wasn't the failed part. Now I need the right part and it is going to cost $75.00. I paid $49.00 for the wrong part plus $69.99 for Protek to come out and wrongly diagnose it. This has been going on since March 18th, 2010.

Protek continues to blame LG, the manufacturer of the washer, and LG states that Protek is at fault. LG claims that Protek's technician gave them the wrong error code and that was how LG came up with the failed part number. On March 18, I called LG (800.847.7597) about my washer not working. According to the LG manual that was what I was supposed to do. They gave me Protek Industries name and number (775.787.2900). After contacting Protek I was told that they don't work on LG appliances because LG doesn't pay them in a timely fashion for worked performed for LG. I then had to contact LG who told me that Protek was the only company near my zip code. The only other company was in Henderson, NV.

I then called Protek who agreed to come out and look at my washing machine. Their technician came out and in approximately 15 minutes and stated that what was wrong with the machine had something to do with the temperature sensor. He called the LG tech line and supposedly told them it had a TE error code. In fact it had an LE error code which I saw. Two weeks later, still no part arrived so I called LG customer service and was told that the part was ordered and sent. I asked him to double check with his parts department. He then told me that it wouldn't be sent until Protek called LG's accounting department because Protek was paying their bill. Protek told me that they could never get anyone from LG on the phone.

I called LG and was told by their parts department that the part was now obsolete but that I could get it from Andrews Electronics (800.274.4666) in California! I called them and had to pay for the part plus shipping and received the part in 3 days. I called Protek who sent someone out on Friday 4/9/10 to install it, but he took one look at the part and said that it wasn't the right part but that he would install it "just in case it was the bad part". Well it wasn't the bad part because the washer continued to indicate the "LE" error code. The technician then told me that he may have the correct part a (main board) at his warehouse. He stated that he would call me that evening to confirm his findings.

Also, he stated that he would come by the next day (Saturday 4\10\10) to install it if I would be home. I told him that I get out of work at 9:00am on Saturday and would be home. He never called Friday or Saturday and I haven't heard from him or Protek since. I, in good faith, paid Protek the money they requested and also ordered the part and paid for it and still do not have a working washing machine after almost a month of non-stop phone calls. This is a complete failure of customer service and total disregard for the money and time I have spent trying to have this resolved. Please help!

On 12/22/2009, I paid the appliance repairman $393.56 to repair LG refrigerator. I was told it will be repaired in 2-3 days when parts ordered arrive. I have not seen Ron since. I did contact by phone and e-mail about the back order for parts 1-7-10. I have not heard anything since then. I feel that since I paid in full in advance, I may have been scammed. Today's date 1-20-10.