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Protect America

Leonel of Paterson, NJ January 9, 2007

Leonel of Paterson, NJ (01/09/07)
I signed an agreement with Protect America three years ago (for a 3-yr term) and I have being paying for it since then. Two years ago I sold my house and left the system because the new house I bought had its own system, but I was still paying for the other one.

My agreement with PA ends on 02/05/07 and I don't want to renew. Protect America doesn't want to cancel my agreement, even when I don't have neither the system nor the house. They want to keep substracting money from my checking acount for one more year.  I will have to pay 360 more. I already paid 720 for the two years that I didn't have the service.

Oliver of Tracy, CA October 24, 2006

Oliver of Tracy CA (10/24/06)
Per verbal agreement during over the phone sale conversation, I had a 2 year agreement for monitoring service on a home burglar alarm monitoring. however, the service contract was for 3 years. when the 2 years was due, I called then to cancel they said that I had a 3 year agreement. I told them that the state of california had a 2 year limitiation but they told me that unfortunately the contract i signed was for two years and I cant do anything until October of 2006.

I faxed them a letter explaining what had happened and how my contract agreement was completely confising. Also I said that i would like my contract terminated upon expiration. That fax went unanswered and so I decided to honor the contract.

At my 3rd year anniversary,I called them up and to remind them that I no longer needed their service. Customer service then said that my contract was for 2 years and that it was auto renewed last year for another 2 years. Now i have to maintain another year of monitoring fees. Also even if my contract expires this year, that they have a 60 day prior auto renew policy. I then said that I fax them a termination later on my 2 yr anniversary. they claimed that they did not recieve my fax and can only track it if I have a proof such as a fax transmittal confirmation.

Glenn of Richton, MS July 28, 2006

Glenn of Richton MS (07/28/06)
i was refered to Protect America by Mississippi Power. My fiancee signed all the paper work and she faxed it back to the company. A box came in the mail a week or 2 later -- they told her to install it herself so she tried and it never worked. So she called to cancel. They keep telling her they will get someone to install it. Finally she called 5 days later and a man told her it is hers she is stuck with the alarm system.

She kept calling the alarm system company and they claimed they was sending someone out in dec. No one ever showed. Then finally in the month of June a representive came to the house. Now they have sent me to a collection agent called Crenshaw. We tried to tell them something about the company and was treated very rudely.

Connie of Henryville, PA October 14, 2005

Connie of Henryville PA (10/14/05)
Alarm System was first installed on June 25, 2002 but had to be replaced on August 25, 2002 because the first system wasn't working.Their cancellation policy says to give 60 days written notice. Several of the sensors were not working, even though we had replaced all the batteries. I tried on numerous ocasions to contact them to get a technician out to repair the system. When I finally got through I was told no technician but she that she would walk me through to see why the thing kept beeping.

I was then told to take down the sensors and mail them back to them and they would then send me new ones. At that time I had agreed to buy 2 fire alarms (which I later refused when they arrived). After I got off the phone it dawned on me that I must be crazy to agree to such a bogus way of running a business. (We were excellent customers, I usually sent payments months in advance.) Why should we (I'm 60 yrs old) be expected to climb around taking these things down and mail them back! Why should we be expected to go months with a faulty system.

I then wrote a cancellation letter myself.  This letter I sent certified mail. By this time every single sensor and motion detector had failed! Well that one got a response. Some lady called and told me I could not cancel because I hadn't given notice 60 days in advance. I was furious, I asked her what I should do with the equipment that didn't work. She said it was mine to keep. Well I threw it in the trash.

After this phone conversation I told my husband and that's when he told me he had had his secretary write a letter of cancellation in April. That's when we first started having trouble with the sensors. He had decided then that the whole system was really not very good. I wrote to the Texas BBB and Protect America's response was not what I wanted. I find it very convenient that they ackowledged my certified letter but not my husband's letter that was sent via regular mail. The contract just states 60 days written notice - does not say it should be sent certified. I have copies of all correspondence.

On 10/11/05 I recieved a call from Protect America and was again told that I could not cancel. She said she needed proof that the first letter was sent.

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