Protect America

I tried to call today to cancel my service and they said I can't because I have a 3 year contract. I never had a 3 year contract, only a 2 year contract. They are liars! They will not terminate my service, so I am going to tell my credit card company to stop payment.

They said I signed a contract for several years and could not cancel my service therefore. This bill is still getting higher and higher .

My family has been with PA for 4 years (1 year past the 3 year contract). We moved and no longer required the system (even though it never worked properly). I tried cancelling the account by calling their number and sending in a cancellation letter. I then called to double check that the account had been canceled. Guess what? Not canceled and they kept bringing up the fact that we had a 3 year contract and had not received a cancellation letter (the rep even said she had received a cancellation letter 4 days earlier). I will be notifying my credit card company, among several other people to take care of this situation.

I cancelled ADT to go with PA after seeing the glowing ratings that Consumer Digest reportedly gave PA. I wanted cell monitoring. I spoke with PA sales and they collected my panel and keypad information by phone and said all is good. The cell equipment came and I had to install it myself. No problem. So I thought. I was told the system is good to go and all the lights on the cell equipment (uplink) were lit. In just a few days, the system started to malfunction where error messages could not be addressed by the tech staff at PA. I have been on the phone more than I care to with PA with no resolution. Cancellation is likely. If you go with them, do yourself a favor and buy their equipment. They are not prepared to use Brinks/ADT installed equipment although they say they are.

When I purchased their equipment in October of 2009, I was told it would be a two-year contract and I agreed. Later, I was told it is a three-year contract which I never agreed to. I never received any printed contract and did not sign anything. So I forgot the original length of the contract, but my wife remembered. I refuse to pay anymore monies. As far as I am concerned, they owe me $37.50 per month from November 2011 through April 2012. I am a senior on Social Security. Sounds like a scam!

The equipment does not work properly and when you want to cancel the account, they want you to buy your account out. In other words, they want you to pay until the end of your contract upfront. Originally it was supposed to be a 2-year contract and now I was told I have a 3-year contract. They do not take responsibility for false alarms due to faulty equipment and then you are stuck paying not only the city fees for false alarms, but also their monthly charges as well. The only thing this company is smart about, is making sure they get paid by setting up automatic withdraws from your bank account.

We were looking for a security system provider and I did call to talk about their services. We have since found someone else to do service with but they keep calling me at least 5-7 times a day. I want it to stop! I don't like being harassed and I would appreciate someone helping me to stop the phone calls. I am on the do not call list with this phone but that doesn't stop them.

Every time my alarm is tripped, my rental agency contacts me but Protect America calls from random numbers and never leaves a message so I don't know who is calling or why. When I try to call these numbers back, no one answers. If an actual burglary happens, I wouldn't know about it.

When I signed up for Protect America, I was told they would do a 2-year contract. They instead locked me into a 3-year deal and refuse to let me out of it. Ironically when I asked them to produce a contract that has a signature, they sent me a contract that says digitally signed. They have no contract that has a true signature. This company has lied to me time and time again since day one. It's been two years and they say I have another year to go. This company consistently rips off its customers. I can send links with tons of proof on this. At what point will companies be stopped from ripping off the every day man and woman? Please help.

Less than 2 weeks ago, I became a customer of Protect America. I was told by sales that the installation would be easy and all I need to ensure is that I am able to install their uplink device with the telephone jack. They failed to tell me I would have to splice wires and unscrew devices. I had to wait 1 hour for their only qualified technician to assist me. It took 4 hours for them to figure it out and with me on the phone. Their QA department was not able to assist me to close out for the night because they leave 30 minutes prior to the company closing at 11 p.m. CST.

I called the next day and the QA department said they can't help me if I am not in front of the panel and they asked me what my code word was. I told them we never set that up. They said that they are able to set it up but to call back when in front of the panel. I told them I will be out of town but can I call back in a week? They said okay.

Next week I called (today 4-16-12) and I was hung up on. I called the 2nd time and transferred to customer service in error. I finally got to the QA department and they said due to uplink services that I don't need to be in front of the panel. I asked if it is normal for my uplink device to be without lights and she said no. So I asked if we can get help with this since I just noticed all my lights went out.

She came back to tell me the download department is not in right now. Can they call you back, they only have two that work at night and they are not in. I said let's cancel because if my home is in jeopardy, I want to make sure people are in to send out the alert to the proper authorities. She said that the server goes to another department who is there 24/7. I declined and I asked Jade how I can just cancel at this point. She spoke with Shaun or Shawn (unsure of spelling) and she said per Shawn, the nighttime manager, that I can return the item and the contract will be cancelled with no obligation of paying off the contract.

I asked her for confirmation in writing and she said they don't do that, just remember our names. She said I need to return the uplink device in the box it came in. I told her okay but I don't have the box anymore. She said they will send a box in the mail with postage included. I have a feeling they won't do this because I receive a different answer each time I speak with someone.

When I purchased my security system from Protect America, I specifically informed the sales rep that I did not want my credit card charged for the monthly payments due to the fact that I'd be setting up auto payments through my credit union. He informed me that this would be fine and that they would only charge my credit card if the monthly payment is not made on time.

Today, 4/12/20, I called to obtain my account number, and the young man wanted to know why I needed it. I informed him I was setting up auto payments through my credit union. He informed me that since my credit score was low, they would have to charge my credit card for the monthly fee and that I should read my agreement. I requested to speak with someone else. I subsequently got a return call from Brandon **, who gave me the same info. I then told him I'd be contacting the BBB and the Attorney-General regarding their practices and the information I had received regarding my credit card issue.

My husband did some research on alarm systems for our home and decided to go with Protect America. He spoke to a rep and started a trial in home run, no contract. We received our velcro backed monitors to put above our windows (not very comforting) and doors. We also have a motion sensor that is supposed to monitor our living room and it has never worked. We have called customer support numerous times and instead of helping us, they just keep sending parts. I do not like the system and do not feel safe with it. We have had it for almost 2 years and would like them gone. Every month they call for their money, I tell them my complaints. I get transferred on average three times and never helped, and no one is helpful. I just want a way to cancel a contract we did not sign for a service we do not use. Protect America is a terrible company. I do not recommend them and just want them gone. Anyone know how?

I was told that I could cancel my contract at any time. I am a single mom on disability and it is hard for me to make the payment each month. Then I realized that a month went by and I wasn't even connected. So, I thought I don't really need this service. I wanted to cancel. When I called the lady said I could cancel, but I still had to pay the bill every month as if I had the service because they took out a loan to provide me with three years of service. I said I didn't apply for a loan. She said they did on my behalf.

I got a call from Protect America QA rep Wanda ** and she resolved the issue to my satisfaction after I had filed a complaint with Consumer Affairs. Please users, if you have an issue, call this rep at 800-951-5111 ext. 8260. She might be able to help you. Good luck to you all!

Your company is still sending me bills that you all know I should not be getting. I have asked you all several times to disconnect your services. I sent you the last payment. Also with that request, to disconnect my services. If you got the money order, you also got that request. I don't plan on sending you any more money. You all ought to feel ashamed for doing this. If your attorney contacts me, I will get an attorney as well or report this to the better business for you are wrong. Don't send me another bill for I do not owe you anything. You will not answer your phones to avoid talking to me it seems.

This company is a rip off. I moved to another residence and tried to cancel my contract and that's when I was told that the contract last for three years. So I am stuck with paying for service that I am not receiving and getting calls everyday. I do not advise anyone to use this company and it appears as though no one is monitoring the alarm system. What can be done? Is this legal?

I successfully completed my three years lease with Protect America and I cancelled my monitoring after that. They also called me five times after my non-payment and told their representative I don't need security monitored anymore since my I fulfilled my lease. After two years, they send me a collection letter for $950. It's horrible and scam for companies to do this. I want to see if you can help get this resolved. I don't want to pay any money to Protect America since I already paid them for three years lease and I called and cancelled not once but five times when I spoke to their rep.

I contacted Protect America about getting an alarm for my home without signing a contract. They told me that I did not need one, and I could cancel at anytime so I said, "Sign me up." Then Chris told me that I would need a credit card to get the equipment sent to me and I would be billed monthly. Two (2) months later, I notice my checking account was not right. That's when I found out they were taking $37.00 a month out of my checking account without me knowing. I called them to cancel and they will not let me, so I had to cancel my checking account. Now they are calling me almost daily. So I am going to contact the Attorney General's Office for help.

I built a new home in 2008 and originally had a home security system installed by another company other than Protect America. In 2009, I saw an ad about Protect America and being that I wasn't certain if I wanted to stay with my original provider, I decided to look into Protect America to see if they were a better company.

On the advertisement that I was looking at online was a page that you could enter your name and phone number if you wanted a rep to contact you. So I filled it out and within 10 minutes, a representative from Protect America called me. I explained to the rep that I was currently on a 3-year contract with another company but was curious as to what they offered.

The rep told me the system was free but shipping was $19.99 and I would pay a monthly fee of $34.00. I thought this sounded too good to be true. Never was I told that if I agreed to this, I would be agreeing to and entering into a 3-year contract with them as well. I was led to believe that I could cancel at any time and I liked that concept since I was already in a 3-year agreement with another company as I stated previously.

I figured that I would run both systems for awhile to see which company worked the best for securing my home and then stay permanent with the prevailing company. I reiterated with the rep what she told me and she confirmed that I understood her correctly and then asked if I wanted her to ship it out. I asked her how I needed to order it online and she told me that she could do it for me and I said okay.

Within a few minutes, the order was complete and the phone call ended. I received the system, got it set up and ran it for 1 1/2 years until I got a job transfer and had to relocate to another city over 2 hours away, which meant my house went on the market to be sold. I contacted Protect America to cancel my security system and that is when I learned that I couldn't cancel due to being in a 3-year contract. I was shocked and furious about this due to not being told about a 3-year contract originally.

They stated I had signed the agreement and when I informed them I had not signed anything, I learned that my signature was an electronic signature. I informed them that the rep placed the order for me over the phone and the only thing I did was fill out the card to be contacted and Protect America flat out refused to work with me on this issue. So needless to say, the battle began.

The end result is that Protect America refused to work with me to find a suitable resolution that I, as a customer, could be happy with and instead, they kept apologizing to me and stating that the rep should have told me that. Even after telling them to go back and listen to their recordings of what the conversation was between me and their representative, they were just not interested in doing that.

The other security company I started out with originally allowed me to do an early termination with a set fee, which was approximately 1/2 the cost of what was left on the contract. (They were willing to do this because my cancellation of the contract was due to the job transfer to another city and my occupancy at the residence was going to end). I was in agreement to that and paid them the early termination fee and left them being a satisfied customer.

When I asked Protect America about doing an early termination fee (due to job transfer and the move to another city), they told me that the fee amount was total of the monthly payments for the next 1 1/2 years. Protect America did not care that the system was packed away in a box and not being utilized anymore. And as a matter of fact, they failed to contact me to see if things were okay so they apparently don't monitor your home very well or just simply don't care about the security of your home if they can't figure out that the system is not connected and not functioning.

I even went as far as to write a letter to the company about a year and 2 months ago to explain my unexpected situation and my huge dissatisfaction with all of this. And to this date, I have never received a response from them. The only response I get from Protect America is their company taking the monthly fee from my credit card every month and what choice do I have but to let it happen so my credit doesn't get ruined.

So to sum it up, I have been paying Protect America for the last 1 1/2 years (a total amount of approximately $630.00) for a system that has not been hooked up and for a house that they are not monitoring but are collecting the money from me as if they are providing this service to me on a monthly basis.

If you ask why I didn't move the system with me, I relocated to a residence that already had an active alarm system in place and I don't want to go through this nightmare again with a company that doesn't tell the consumer everything and simply can't be trusted. Upon reviewing other customer complaints about Protect America, I found other people suffered these same consequences and some were able to do terminations with a 4-month penalty, not a 1 1/2 year penalty.

I feel that Protect America did not tell me everything I needed to know before I made my decision because all they cared about was getting me trapped for the next 3 years and collecting this money while not having to provide the service. It seems like a huge scam to me and I fell prey to it. Never again will I use Protect America but instead, I will go back to my original provider who didn't feel the need to rip me off!

I had a contract with system protect for two years. I cancelled my contract at least six months ago and have not had dealings with them since. I looked at my checking account today and they randomly took $28.95 out of my account without permission. My contract before was for $16 a month so I have no idea where this amount came from. I followed all the rules to cancel my contract including sending them notice in writing 30 day before the contract ended. These people are unethical and near impossible to deal with. You just can't get rid of them!

Thanks, Consumer Affairs! Apparently, Protect America monitors sites like this. Within a couple days of posting my complaint, I received a call from a supervisor who not only found a way to fix the problem that couldn't be fixed--I received full credit for the over charges. He also requested that once this problem was corrected, I remove or update my complaint. As I promised him, I would update this once the billing was correct. It was. Thanks again, Consumer Affairs!

After well over two years, I want to cancel my subscription due to lack of service and support. Last August, my sister accidentally set off the alarm while I was at work. She didn't know I had the alarm set and did not know the turn off code. The system did not work as promised. No one was notified that the alarm had been set off. I was very disappointed over that incident (plus, I was afraid from then on that the alarm was not being monitored at all). Also, I keep getting a message that the backup battery is not working, so I phoned customer service to ask what to do and was given some instructions to "reset" the backup battery. The battery problem was not solved. The rep's response was a lackadaisical, "Oh, it can take up to 24 hours for the battery to recharge. Just give it some time".

After months, the same message shows up and I have given up trying to get someone to help me. Now, I'm being told I cannot cancel my account until December 2013 blah, blah, blah. Like most of the other complaints on this company, I feel ripped off and I certainly do not recommend Protect America to any consumer.

I cannot locate on this website the previous complaint against Protect America that I posted, but the problem was resolved by Wanda **. All charges were credited back to my credit card. If you have any problems with Protect America, she is the person to contact. She returned my calls in a timely manner and the problem was resolved within one month.

As of 2/02/2012, I have been double billed 3 months in a row. My first run with Protect America was fine other than equipment failures after three years. This led to me upgrading my account with a new system. Instead of updating my current account, they created a new one and never cancelled my old one. This has led to me being double billed (auto-drafted) each month. Now they claim that since I didn't send a letter that I was cancelling 3 months before my old account was upgraded, the computer system renewed my old account for another three years. So when I upgraded they created a new account in addition to my old one and there is nothing they can do.

What happened? I was lied to regarding the alarm system by the rep, Justin. He said, the alarm could be mounted on the wall by back door. Well, the alarm has to be near a phone line. I don't have a phone line by my back door. The alarm was returned, but a $79 restocking fee was charged. Buyers beware! Make sure that the alarm will suit your purposes before you sign the electronic agreement. If you don't, you will spend $79 on looking at an alarm box!

I ordered their alarm system in Dec 2003 and they sent out a technician to install it. Everything seemed to work fine until 2008 when the phone company upgraded our phone system to voice over IP. Then the alarm system would go off occasionally with no notification from Protect America. I called and they tested the system several times and they stated there was nothing wrong with their system. I was relocated for my job in Dec 2011 and called them to terminate. I was told I must mail them a letter or fax them requesting my service be terminated. I faxed them a letter stating when I wanted the service terminated and thought it was complete.

One month later, I noticed they were still drafting money from my account. So I called customer service and they transferred me to what I thought was disconnect but it was the sales department who tried to badger me into moving my service to my new address (which I told them I was not wanting to do). When they finally realized I did not want their service anymore, they then transferred me to the disconnect department. They then proceeded to tell me that they had to charge me $60.00 disconnection fee because I had auto renewed my account last month for another year and I was required to give 60-day notice and had not. I asked them if it took them 60 days to connect my service, which was replied "no". So I asked why it took 60 days to turn it off? The reply was it is in your contract!

I told them I had been a customer for 7 years and just now is the first I heard of this. When I called a month earlier, nothing was mentioned about the 60 days. So the individual I was speaking to told me he talked to his supervisor and they would disconnect my service effective today and would no longer charge me and wave the $60.00 fee. My questions they could not answer were: I sent you a disconnection notice for a certain day but you chose to continue the service anyways. Also when they received my disconnection notice, why did no one bother to call me and ask me why or to tell me about this $60.00 fee?

I was having a problem with my system, and wanted to cancel. I spoke to several reps, and felt like I was getting nowhere, just like some of these posts. I was able to speak to a supervisor Alex, at extension 7400, and he was very helpful. Thanks to him, I have a renewed faith in Protect America.

Ordered Protect America. They charged me 50.99 upfront for the month of monitoring, when the equipment came it was defective so they said they were going to send another module out. Two weeks later, I finally received it after calling and complaining to the CEO of the company. At this point they told me I could have the first month of my "monitoring services free" even though I was not being monitored and they already had my money for the first month. When I received the "new" module, it looked as if it had been pulled off of someone's wall, needless to say it did not work. I called them again and told them that I wanted to cancel contract due to their incompetence and they said that it was passed the date of being able to do that without the 79 dollar restocking fee.

I then emailed the CEO Thad Patchell and someone called me the next day and informed me that I could cancel without having to pay the 79 dollar restocking fee and that I could have my money refunded. I just had to pay shipping and handling for the 18 pounds of equipment. I emailed the CEO again and said that I wanted them to pay for the shipping and handling because this was no fault of mine. They sent me a packing slip for 8 pounds. I informed them that this was not enough. It took two weeks for them to email me my packing slips and they charged me an additional 50.99 for this month even though I have already cancelled my services with them in October and they had also said I would receive a free month which never happened!

When I contacted "Ashley B" from the complaint department, she informed me that the reason that I was not charged (now for two months, after I had already cancelled two and a half weeks into the service) was because I had not returned the equipment. They had no authorization to debit my account again especially right after I had already cancelled the contract, which they said I could at no consequence to me.

I called to cancel my service, 60 days prior to my 3-year contract expiration, and was told I needed to send a letter to the company's headquarters, informing them of my decision to cancel my service. I sent the letter, and they claim they never received it. I was not told I could fax or email them the same information. When I called to complain, they informed me my contract had auto renewed for another 12 months, and there was nothing I could do about it. I must carry on with the contract for another 12 months and pay $359.40.

I was offered a free system form Protect America when I was doing a refinance on my house. I started receiving calls from customer service reps to install the system which I hadn't received and told them I hadn't received anything yet. After about a week of calls, they said that they would send out another system, and at that same time I was sent out of town for work.

I started receiving calls from the reps to install the system and I explained to them that I was working out of town and would not be able to have the system installed at this time and that I would contact them to install the system as soon as I was back in town. The calls kept coming 2 to 3 times a day, so I finally told them that I no longer wanted their system and that I was canceling because they did not want to understand that I could not do anything while I was out of town working. At that time I was never told that I was bound to a contract or that any expenses were involved.

After paying the full three years to fulfill the contract with absolutely zero technical support, I informed the company that I wished to cancel. They said that I could only cancel if I pay an additional buy out' fee of two-month monitoring of $59.90. They stated that the contract stipulated the payment of such a fee. I could find no such language in my contract. They then stated that I was not looking at the proper contract! I ended up paying the fees just to get rid of these crooks.

I signed up for service on 10/31/2008. Self-installed system, barely turned the thing on. I decided to get rid of the expense in April of 2011, but I was told I still had 6 months on the 3 year contract that I signed, since 'signed' over the internet, had no record of such. I said I could pay the remaining 6 months to cancel that day, or call back in October.

I decided to let it stay 'working' since I was going to have to pay for it anyway. I called back today, and found that I had be renewed for another year. They 'kindly' agreed to buy me out of the contract, if I paid the 3 months difference from when I should have sent the 60 days notice of cancellation, that I didn't know I had to make. Don't deal with this company. The alarm hadn't been turned on more than 3 or 4 times in the last 2 years of our agreement, and we never did any kind of so-called mandatory monthly test, but no one ever contacted us to see if we were satisfied. What kind of monitoring is that? I am out $104.85, just to get them to stop charging me a monthly fee.

I had the alarm system for two days, returned it the following day and heard nothing. I noticed a debit on my account two months later only to call and have them tell me that I never canceled and they never received my equipment. However I have not had it since day three! How can I pay for something I don't have? I do not have it. End of story. I canceled my payments and will fight until I get this cleared up. I talked with a very nice gentlemen who informed me that they moved buildings along the time that I sent my equipment in and that they 'lost' a few others. They told me not to worry about it and that if they for some reason could not 'write it off' that he would let me know. I have not heard anything for three weeks so I was not worried. Today, I received a bill from them for my 'monthly' fee that I do not owe, because I do not even have the system!

I was cheated by them as many other people suffered as well. Now, the problem is how we can get them punished. Let us all, consumers, file complaints again them through Texas Attorney General.

When I called in to cancel, I was told I cant because they automatically signed me up for another year and to cancel will be 4 month penalty, to opt out the only way is to send in a letter of cancellation 60 days before the end of their auto renewal policy end. Now to cancel, I have to agree to pay the 4 months and confirm an email sent by them to say I agree to it.

Talking about a surprise in the way the contract works, something they don't fill obligated to tell their customer when signed in. Worthless product, bad contract to get into, waist of money.

I called 1-866-256-1920 which I thought was Brink's home security division. I was actually speaking to Protect America. I went through the entire sign-up process, only to realize that I had not in fact signed up with a subsidiary of Brink's. I was informed that Protect America had bought out all the telephone numbers for Brink's when they went out of business and that I should have been told that by my salesman, and I wasn't.

You see, Brink's was bought out by Broadview, which was then folded into ADT. Well, I cancelled the order immediately, not because of the company per say, but because there's something wrong with me as a consumer that I didn't realize what and/or who I was making an agreement with. I need to research a bit more and take my time and make an informed decision. Well, much to the chagrin of my salesman, who told me repeatedly that he was sorry for wasting my time, I don't know about you but sarcasm and customer service just don't work well together.

I repeated over and over again that I just wanted to cancel the order. He kept telling me he was sorry for wasting my time. Then, he said I would have to pay a $79.00 cancellation fee. I said, "You mean you're going to charge me more to cancel the agreement than it was going to cost to activate the account ($63.00)? He said, "We don't deal with cancellations!" I said, "You're a home security company that doesn't deal with cancellations!"

In the end, he said he would cancel everything without charge, but he couldn't give me a confirmation number or anything and I said, "Well, how can I be sure it's been done?" He said, "Trust me." He also said that he was sorry for wasting my time. Looking at the complaints here, I'm sorry for wasting his time.

I feel that Protect America alarm system is missing the complaints that the customers are giving. Someone should look into this matter. Someone, please help the customer. I can be contacted at ** or ** or **. Look under the company complaint and all the customers are having the same one. This matter is about saving a life.

I just sold my home and transferred the security service to the new home owner. However, because the paperwork was not received until the 6th of October, I am still paying the entirety of this month's bill. I do not expect to be reimbursed for the 6 days of the month before they received the transfer papers. But I would expect the new client would be responsible for the remainder of the month and I would be reimbursed what I have paid. I was told by several representatives that they did not care, that even though I was not enjoying the use of their service, I was still responsible for the payment until the end of the month. Not only is this terrible customer service. I believe it borders on illegal. I am a real estate investor and was planning on securing my other properties with GE Protect America. However, not only will I be surely using another company, I will steer anyone I know away from their service.

Protect America (PA) is negligent in keeping their customers up to date with their company's renewal terms and conditions policy. Six years after using their service, I was unaware of PA's cancellation requirements because I no longer had a copy of the agreement. I informed PA I needed to cancel their service because I had moved. After high pressure sales tactics to reinstate my contract with PA at my new home, they informed me PA requires a 60-day cancellation notice. And they said that I would be billed for two months (September & October). I contacted my bank to stop payment of future drafts for PA.

One month later after receiving a late notice, I called PA. They stated they were still going to bill me for two months (September & October) and an additional 1 month (November). It was because I signed my contract on the 16th of the month, one day after their cutoff (15th of the month). Reluctantly, I paid 3 months via credit card, only to avoid having a negative impact to my lifelong excellent credit history. During the whole 6 years of service, I never received any written or verbal communications from PA on their contract for renewal, the terms and conditions. PA failed to keep me a long term customer. Don't use Protect America. They will rip you off!

In 2010, I got the security system. They shipped it in a box to me and said I was to hook it up myself. It took me longer than they thought it should because I have a disabled husband and I had to do it myself. The person ordered me to do this and that, right then I told him I had to have time to do it. After 2 hours, he said it was working great. I got this for my husband and also a medical alert. 3 months later, the alarm went off for no reason. When I called my local 911, they didn't even know I had a security system. Then, I called the company. They had no record of having me at all and gave me the company number to call. I told them that this was the company that I was supposed to call. I was told, "ma'am you need to call them, I have no record of you at all".

When I did call, all they said was your debit card expired. I had forgotten to give them the new expiry date. I started to give it to the lady and I thought I better get this fix first. I don't think my service ever worked, the lady told me to take the box apart and talk to her at the same time. After about 30 minutes of her being rude, I was on a chair and afraid that I was going to fall. She told me, "well, the box isn't working" and said she would send out another one. The other one did came a month later. I never took it out of the box. This company does not care about people, just money. They call me almost daily, I keep telling them it's not working. I asked them to have a manager to call me, but they keep calling me, wanting my debit expiry and nothing else. I stopped working last Dec. 2010 to take care of my husband. I took a fall myself during this time and pushed the medical alert. Nothing happened, it never worked since day one. I just wish they would stop calling. They can have their free box back that cost me $169.00, not free after all

I signed up with their company in 2007. And to this day, I have not had one phone call from them when our alarm system was going off for the whole day. I had to call them only to find out that they didn't even get a signal at their call station. The last signal they showed was from 2008, and we are now in October 2011. Luckily, no one was hurt. But do you think that they gave a **?

I am a disabled Vietnam vet. Most of my disabilities being psychological, concentration, memory, patience,understanding ,and the list goes on. I had explained most of my problems with the sales person. This is one of those deals that a decision has to be made at that particular time. I haven't told anyone else because I am super embarrassed about being so stupid. I also explained that due to my problems I usually talk it over with my wife. I also go to a vet center twice a month for the same reason. Our name was given to them by quicken loans. And this was a special offer. It did sound good, a home security system for $30 something a month. I was told several times that I could cancel any time just but have to cancel it in writing. I tried several times to read over the contract but kept getting confused and giving up.

When I finally realized the system was through the telephone line and all a thief had to do was pull or cut the telephone wire out then would have plenty of time to rob or destroy anything in the house. I decided to cancel the system. I sent a letter with the cancellation notice. I was told that I could cancel any time but still had to pay the monthly charge for 3 years according to the contract. I tried to reason with them, but every time I talked to them I was given an alternate system to choose from which also cost more. By this time I did not want to have any thing to do with them nor do I trust anything they have to say. It also has caused some difficulty between my wife and I, as she is very concerned about our credit score. The contract is only in my name and at this point do not give a damn. I assume I eventually will have to start paying, but in the mean time I am gathering a list of VFW groups across the US, and will e-mail a copy explaining my problem. I will also send a copy of a list of places I send a copy to so they can send their side of the story. I know this sounds childish but it will give me some satisfaction and if only two people tell them they do not want there product because of my e-mail I will be very satisfied. I had to stop answering phone call as they call every day. I told them anything they had to say, please put it in writing. I am not happy with quicken loans because they gave protect America all my personal info, including credit card #s, bank accounts etc.

I ordered the wireless alarm system in late August. This was supposed to work if you have no land line and don't want anything connected to your computer; thus, the reason why I called this company. I told them that I did not have a land line and could not connect anything more to my router. When the alarm system arrived after I called to have it set up, I found out that they sent me a system that had to be connected to my router. I explained that I could not use this because my computer is located in my den; it is much too far away from any entry door.

She put me on hold and came back to say that she spoke with her manager, who listened to my original phone call. She said that we only "discussed" the wireless system and that I did not actually agree to order it! So, I tell her that I can't use what they have sent me. She proceeds to say that we can still set up the system and I could use the touch pad control that came with it. She had me sign another agreement for $8 more a month ($57.99) in order to ship out the correct wireless system. She said that it would be already programmed when it arrived.

By the way, the entire time that I was speaking with this lady, there were several people in the background laughing it up and talking about drinking 40 ouncers. Really? After two and a half hours on the phone getting this whole thing set up, I find that the touch pad control panel is not functioning. She says that she'll send out another one. One and a half weeks later, I received the new touch panel and main panel. Guess what? It was not programmed! I called four times over the course of two days and was put on hold for no less than 15 minutes each time! No one ever answered! I had to wait until the next weekend to call again so that I would have enough time to wait on these people to program my equipment.

I finally got an answer and some help. Unfortunately, the poor guy on the phone had trouble getting the system programmed and would have to call me back. I began my conversation with this man at 11:00 a.m. Saturday and didn't get anything programmed until 1:30 p.m. Everything was supposed to be all set to go; all I had to do was plug in the touchscreen panel and it would be all set. Guess what? It did not work! This is the second one that they have sent me! I called them back and someone told me to unplug it and remove the batteries. If that didn't work, I would have to wait until 2:00 a.m. for the system to calibrate and then it would work! What kind of nonsense is that? I hung up and the unarmed alarm goes off! It was unarmed!

I called them back to say that the call volume is very heavy. They said that they will call back in about 15 minutes. When they did, they said that the system was new and they were not very informed on how to operate it. They wanted to send me yet another one! That makes it the third! I told them, "Never mind. I need to speak to a manager." Of course, there wasn't going to be a manager available until Monday. I have had this piece of ** system sitting in my house for nearly a month and have not been able to use it. So, tell me why they charged me $50.99 on August 25 and $57.99 on September 6?

In April 2010, I decided to switch to a wireless security system. Big mistake! The motion sensors never worked. They fall off the wall all of the time. In 2011, after having the system for a year, I called to cancel. However, I was informed that I had entered a 3-year contract and I could not cancel. Well, it is September 2011 and I am still paying $50 per month, automatically billed to my credit card.

What kind of business is this? I have never heard of this. I informed the lady that not only do I not use the system, but I can no longer pay $50.00 a month for its service. There is no way out of this contract unless I move it to another family. Please, do not use this company! Bad news! I also had the company take the monthly payments out of my account, so I was a loyal customer. They received every penny on time. Now, I have to cancel from my bank in order to get the payments stopped! Of course, my bank will charge me too!

I fulfilled the contract after three years of loyal and on-time payment for a grand total of $1,100+. I tried to cancel a couple of weeks after the contract ends and they told me that there is some auto-renew for a year if the contract is not cancelled 60 days prior to the end of the contract. This is some kind of a scam they have going on. If anyone has an advice for me to get out of this, let me know. I am not giving them another penny. They can take it to collection. I don't care.

This company operates with a questionable code of ethics and skirts within gray areas of the law with their contract language. I have never had a company make me feel as though I'm being held hostage like this one does.

In 2007, I signed a 3-year contract with Protect America, Inc. In 2010, I moved and no longer needed the system so I attempted to cancel the contract. At that time, I was told that my contract would not expire for six more months. Early in 2011, I requested to cancel the service again. I was told that I had to honor the terms of the contact and that it had not expired.

In late August 2011, I changed banks and did not provide Protect America, Inc. with a new form of payment. This time, they were very quick to call me. Again, I went through the supervisor of the "special" cancellation department and requested to speak with a manager. I was told that their contract has an automatic rollover clause in it and they are within their rights to bill me and take me to collections. The only way to cancel this service is to cancel within a very small window of dates.

Oddly, they did offer to cancel my contract if I would pay them through the end of the year. Funny, that feels a lot like blackmail to me. Now, it's worth noting that the alarm system has not been hooked up for two years and not once did they contact me to find out why the system was not reporting in. Two years of service that I didn't use and didn't sign up for equates to roughly $800 that this company has taken from me. Do yourself a favor. If you are considering to purchase from this company, please do your research first and type "Protect America, Inc. complaints" into your favorite search engine.

I agreed to a two-year contract on telephone and signed an electronic agreement. Later, I couldn't access online and telephoned. The Protect America Representative asked why I wanted a copy and I explained, but they appear to be engaged in electronic fraud as when I received a copy of the contract, it showed three-year contract.

Don't ever sign an electronic agreement with Protect America. In my opinion, they're shady a shady company. Please check all the online complaints against them. I am looking for people to file class action. Don't use Protect America!

If you have Protect America, you must cancel not earlier than 90 days before expiration of contract and before 30 days of expiration of contract. Do so by certified mail or return receipt and maintain copy. This is another way they're ripping people off. If you request cancellation by phone, they'll say okay and after the period ends, they'll ask for proof of cancellation. Beware!

SATURDAY:

I submitted my contact info for a quote. I gave my land line. MISTAKE

- They called me back that day and explained the system. Somewhat high pressure sales. Tried selling me service for products I could configure myself without getting into a contract. Got off the phone with them.

- Researched them and saw they had a B- BBB grade and were not accredited. Horrible online reviews. 15% of all complaints were not satisfactorily resolved.

- Got several calls the next day. I called them back on my cell to ask them to stop calling. MISTAKE. They harvested my cell number and started calling it too.

SUNDAY:

Calls kept coming, asked them to stop. Had to wait for a manager so they could put me on their "No Call List". No dice. Average was 6-8 calls a day at this point from two different numbers:

1-800-657-2717

MONDAY:

7 calls, I called them back in the afternoon to be taken off the call list. Waited for a manager. STILL NO DICE.

Monday evening: I lost it and started screaming at them. That appeared to be effective, but am not sure yet, it's still Monday night.

On August 5th 2009 I went into an agreement with Protect America. They sent me an electronic agreement for two years. I was skeptical as I hate to be under contract but moving into a new home and new state my wife and I decided to use there services. It has been a horrible experience with these people. They never contacted us whenever the alram went off. I had a scare quite few times but 3 where the alarm rang for over 15 minutes. They did not call nor dispatched any officers. The motion sensor sent never worked, I called and never received a replacement. It got to the point where i just said i want to finish the contract and never deal with these people again.

A month ago (since I had 1 month left) of the two year contract, i put in a complaint with customer feed back and told the supervisor there my complaints, concerns and to close this account. I noticed this month the monthly payment was taken out again. I spoke with a representative name Tashia then with the Supervisor Brittney who say I can NOT close my account as I am in a 3 year contract. I would never sign a 3 yr contract. I hated doing the 2 year one. After an exhausting long conversation (one side) getting no where, she still tells me I can not close my account becasue I have a 3 yr contract and must remain open. I have never heard someone cant cancel a current agreement. These people send you an electronic agreement so you can sign it and they can make changes. Then when you try to reaccess the agreement online to show them it is 2 years you signed for it is no longer available. I would never recomment this company to someone. Stay clear of this company. Never use the wireless system as it doesnt function, and you are not safe. If you decide to disregard the warnings, please make sure they mail/fax your contract with every information detailed. DO NOT SIGN WITH THE ELECTRONIC SIGNATURE as they will change it.

I had a system with Protect America, and a story just like many others. When you are ready to cancel, there is some reason you can't. They told me 30 days in writing but first they told me they would cancel me and when then next person got on the phone, he said you've just been renewed.

I wouldn't recommend this company to anyone. They will not work with you at all if you are unhappy with them. They will not let you out of the contract and as I have said, they have some reason they claim you can't cancel and automatically renew you.

I signed up a 2-year agreement with Protect America Inc. on September 2008. In October 2010, I had an online chat with their agent to cancel the agreement, and I was told that I was in a 3-year agreement instead. Note the difference here is that the 3-year contract was not the result of extension, but it was the original agreement! Being shocked and furious, I decided to fight against their fraudulent practice.

So, the question is, how am I so sure it was a 2-year agreement? I am 100% confident because Protect America was the only big-name company that offered a 2-year agreement when I signed up. In fact, they touted on their homepage for being the only one offering the 2-year agreement. I also looked at ADT and Brinks, and they only offered 3-year agreements.

Here are more traps I found during the investigation of this fraudulent 3-year agreement.

First, the lady I chatted online asked if I had a contract with me. I remembered that I had received one by email. So, I looked up the contract in which they sent only a link to the agreement. After clicking the link, there was an error and the document no longer existed. Then, I noticed in another email from them saying that the document would be deleted in 7 days! What a tactic! They only sent you the contract through link and they will delete it without your notice.

Second, after a few days of the initial dispute, they sent me their copy of "original contract" by mail. No surprise, the term in their document showed "3 year" agreement. However, if you look at the proof in details, you will soon notice that the two initials and the signature in this document were all typed in to the designated text blocks. In other words, anyone can simply type in these initials and signature with a simple text editor like MS Word as long as they have the general template of the contract. I don't recall that I had ever initialed or signed this document by myself.

To make their document look more authentic, interestingly enough, they placed the original signed time next to my initials and signature. The first initial appears in the end of page 5 and the final signature appears in the middle of page 6. There are three paragraphs between them. I did notice, nevertheless, there was a 13-minute delay between the first initial and the final signature. Thus, I'll have to wonder how I could have spent 13 minutes in reading these three paragraphs, without even noticing the 3-year contract? Or, did it really take 13 minutes to read these three paragraphs? How can we trust these machine-generated time that they put on the agreement, as well as the initials and signatures?

Long story short, after a couple of months missing payments, they started their well-known harassing procedure by calling me about twice a week. Everytime I talked with them, they used the same tactic asking me if I had a contract, probably by knowing that I wouldn't have a copy anyways since they never wanted me to keep a copy.

In an effort to defend for my innocence, I consulted a lawyer, who looked at all the documents I had, but was not able to find any wrong doing of Protect America. Of course, you may understand that these guys have established a very sound legal frame-work as they have done this for over 10 years. Also, he suggested that since the amount they claimed was only around $400, it was probably my best interest to just pay what they asked and to settle this behind me, rather than risk hurting my credit and more hassles dealing with the collection agency. Nevertheless, I made it clear that I was willing to spend $4,000 or more in legal services without paying a dime to Protect America, just for fairness and justice.

After months of endless phone disputes, I finally decide to file a complaint against Protect America in BBB. I found that there are already 875 complaints filed against Protect America on BBB, and they are not BBB accredited due to too many complaints.

Also, I'd like to share my experience with Protect America with the online community, and hopefully to help people avoid these traps if you are shopping for a home security service. I have found that I am not alone, and there are other victims who shared similar experiences.

I signed a contract with the company around 02/2008. The home I was renting had a system already installed. The company attempted to program the system, but was unsuccessful. After several attempts, the company mailed a new system out that was not compatible for my home. I then contacted the customer service to see my options I would have for monitoring, which were all inconclusive. The company was never able to monitor me for service, and never attempted to resolve the issue to get my service started.

Since then I have received numerous harassment calls to pay. I have on several occasions asked for a monitoring history of my account and was denied. My contract is only valid if they provide service and in their case, they have not. Protect America is attempting to hold valid a contract that they have not honored themselves by providing me service.

I had a three year contract and told them a month before that I would cancel the contract. I was told to read the contract and that it was extended for a year.

If they are not notified 60 days before the end the contract was rolled over for another year. I got a lower rate for a two year extention. I sent a certified return request 8 months early to make sure they had their 60 day notice

DON'T USE THIS COMPANY.

I have purchased a contract with Protect America, Inc. last April 2011. I regret that I signed the contract after 2 months of poor service and after reading the reviews and complaints. It has been almost two months now and they have been telling me that they will send a device that is compatible with the wired security system that I have in my home since it was already installed before I bought it. I called the customer service department several times that I have not received it and finally I was told that they never sent it. The sad part is that I have been billed more for a poor service that I don't deserve.

Because of my dissatisfaction I returned all the materials they sent to me when I got the contract. The customer service representative told me that they will send the device soon without even inquiring on what type or brand of wired security system I have in my house. I was telling them that I want to apply for an early termination of my contract since I am not satisfied with the service they provided. They told me that I have to pay the whole amount which was written on the contract that I have signed. Is there any way that this fraudulent scheme will be stopped? I have to wait for my contract, which will end after three years, and I will be paying monthly for the poor service that they will be giving me.

In June 2008 I decided to switch to a wireless security system. Big mistake! The motion sensors never worked. They fell off the wall all of the time. In 2010, after having the system for 2 years, I called to cancel. However, I was informed that I had entered a 3-year contract and that in June 2011 I could cancel. Well, it is June 2011 and I called today to cancel and was told that I did not send a cancelation letter 60 days before June 3 so it automatically renewed for another year.

What kind of business is this?! I have never heard of this. I informed the lady that not only do I not use the system but I can no longer pay $30.00 a month for ITL. I lost my job June 1. I told her that I finished my contract and that she needed to cancel. She refused and said that she would have to lower my payments to $5.00 a month or charge me $120.00 to cancel my contract. I continued to say where is the customer service at. Please do not use this company! Bad news! I also had the company take the monthly payments out of my account so I was a loyal customer. They received every penny on time. Now I have to cancel from my bank in order to get the payments stopped! Of course my bank will charge me too. I lost my job June 1. I can no longer afford $30.00 a month for this service! I need the $30.00 for food, etc.

The accounting department in Protect America, Inc. did not respond to my complaints regarding their billing practices. I had to file a dispute with my credit card company which handled the auto pay plan. Even then, the accounting department would not resolve the dispute but piled on additional penalties to the bill. By the way, the over-billing was for a mere $30. The penalty was for $20!

I called the "800" number today with the intent to gather some information about setting up an alarm system. I was told they could waive the installation fee ($225), and was given a reasonable monthly fee ($37/mo). I told the representative that I was not ready to make a decision, and he told me that when I called back the installation fee would not be waived.

I informed him that I was not ready to make an impulse decision. He then told me that it's wasn't an impulse decision because I had called him. I told him that I was not comfortable with making that kind of decision without the appropriate research. He got extremely pushy. I called back to report him to a manager. When the floor manager got on the phone, he informed me that the reason the installation fee could not be waived when I called back was because of the fees that my search engine charged for finding the website. This all seemed odd. Then he mentioned the 3 year contract. 3 years!

That's the longest contract I've ever heard of. The first representative never even mentioned it, and he was ready to lock me in. After researching the company and seeing all the negative reviews, I see why they did not want me to do any research before locking me into a contract. I am always suspicious of a company who will not let you think about a decision like this, and I see it as a big red flag when you need to decide on the spot.

On September 25, 2004, I got an alarm system from Protect America. I signed a two year contract. I requested to cancel my service on May 2010 and was told that I need to cancel my service by writing a letter, and I would still be charged for three months even though I canceled my service.

The representative told me that it is part of your contract, so I requested a copy of the contract. I received a copy of the contract on June 2, 2010, and the contract is not illegible. I haven't used the service in 7 months. In January 2011, I called to cancel my service and was told by one of the representative that I could cancel, but I have to do it in writing and even though I canceled my service I would have to still pay them until September 2011.

The other option I had was I could sell my system to someone, and I would not have to pay or I could pay a certain amount to relieve me of my total obligation. When I first signed up for the system, I do not recall them ever telling me this information, because if I had known this I wouldn't have gotten the alarm system. It makes no sense to pay for a system even though you cancel your contract. The customer service representatives stated that my initial contract was for two years and each year after that you are on a yearly term, but if that's the case. How come the company doesn't inform you of this every year?

We bought Protect America's alarm system, were not fully aware of what the equipment looked liked. and received it. We had not had time to set it up and only had three days to try it out and cancel. We did not even have it set up in the first three days, and was already bound into a 3 year contract. We used the system for 2 weeks, and unplugged it and never received a call. 10 months later we receive our first call from them about a payment that did not go through to them from an account that was closed, and my husband forgot to change his card information on the account.

But, they never once asked how the system is working or even noticed it wasn't being monitored, and said we are supposed to call them once a month to make sure they are monitoring it. I even asked if his deployment orders as well as mine would work to get out of this contract. They, of course, said that law does not apply to them. We now moved, and can not get out of it. When I got a call from "Sarah", the rep just asking about money, not anything else, she was very rude on the phone and it resulted in me just saying we are not paying and I hung up. They are the worst service trap you could ever fall into. It will not proceed to go into collections.

We called to cancel one month prior to the end of the 3yr contract, of which the monitoring service was awful at best! The customer service representative was absolutely rude and stated that we were on an automatic renewal for one year because they allegedly "mailed" us a letter stating that we were going to be renewed for another year if we do not respond timely.

We never received any message, nor were we ever aware that an auto renewal would have been in effect. Therefore, this may now cost us an unnecessary $360.

I had a Protect America alarm system and their product, especially the motion sensor, always dropped and gives a falls alarm. For my 2 years in service, I'm not happy with their services. The costumer service representative some are liars and rude. To all new customers, they offer their product for free because their services are very poor. It happened to me two times that there was an alarm in my house. They called the police and when they arrive the alarm is false. For now I'm only paying my monthly dues, but I didn't activate the alarm because it's useless.

My complaint is about the Protect America's customer service and their contract cancellation policy. After only 1 year of service from PA in our original home in Texas, I was laid off my job and moved to South Dakota to a new company. After several failed attempts at getting our alarm system installed at the new location, I called the company and was told that they did not have monitoring services in South Dakota. This was after being told that the alarm system was portable and could move with my family. As a result, I paid for two years of monitoring for which I received no service.

The company allows only a narrow window in which you can cancel their contract. If you miss the window, the contract continues for another year, even though they are not providing service. This company's practices are predatory at the very least. Their customer service is the worst. Do not get involved with them.

I have paid them over $800 in the two years without service and received no value for the money. According to them the contract is still in force and they are threatening to turn my account over to collections and trash my credit rating.

I see tons of complaints from people about this company not telling them that they had to submit a cancellation request in writing, not providing an address, and numerous other problems. I've been using Protect America for almost a year, and have had nothing but a good experience. The customer service staff has been friendly, and helpful, and my monitoring has been spot on. They walked me through the set up, step by step, and all of my equipment has worked perfectly. The agreement clearly gives you the business address, and says that any cancellation requests must be submitted 60 days prior to the cancellation. You have to read the fine print, people. It's not Protect America's fault that you don't pay attention.

Last year, after my surgery, my husband had to stay home for longer than expected to care for me. Without an income, we quickly went through all our reserve money and started cancelling all nonessential services. Protect America was one of these. We thought we were cancelling in time but were told it was not enough notice. Like how much notice does it take to "not" monitor someone?

Anyhow, we contacted the BBB and with their involvement, a Protect America representative agreed to end our contract immediately. Though completely my fault due to surgery and then complications from surgery which should have, but thanks to my guardian angel didn't, cause my death, I failed to notice that they were still charging our business account for the service in spite of "promising" that it was ended. When brought to my attention, they still wanted more money and failed to return any phone calls to discuss the matter. Now, a year later, they still want money and the biggest confusion about it all is that our daughter and grandchildren physically removed the entire system over nine months ago, so what exactly have they been monitoring?

I just found out I have been paying for an alarm system which has not worked since December, 2008. Every time I tried calling them in the past 18 months, I get placed on infinite hold by an automated system. I suspected the alarm system was faulty when it kept beeping incessantly and I finally unplugged it from the wall to shut it up. Did they ever call to see if some criminal had cut the phone line or power to my condo because they weren't getting a signal? They check to see if I was okay or still alive? No! They did, however, continue to charge my credit card for monitoring services which I never received.

The only way I got a live person on the phone is last week when I pushed the prompt to purchase new service! From there, they transferred me to "System Service" where I was on hold for another 30 minutes! I hung up, called back, and pushed the prompt for new service again, where someone stayed on the line with me until service picked up. This was Wednesday. They offered to ship me out a new panel (for $479!) which could work without a land-line, and promised it would get to me by Monday.

I took the whole day off work on Monday to wait for a delivery which never came. It showed up on Wednesday, and there were parts missing. I called them back because they said they would "walk me through the installation", but the rep was off and did not pick up the phone. I got a hold of another rep, who then tried to walk me through the installation. He determined that the door sensors were not compatible with the new alarm, and he then tried to up sell me a glass breakage sensor for $99!

I refused, and said just send the right sensors for the alarm panel, which were supposed to be free of charge, and have them delivered on Saturday or I would ship everything back to them and cancel my service. They did mention that I was under contract with them through August, 2011 and expected me to pay them until then. I was perfectly willing to keep their service as long as they provided me with a working alarm by Saturday, before I left town on Sunday.

Saturday came and went with no delivery from them, so I emailed them I was cancelling my service with them, explained why, and told them I would not try to recoup the past monitoring charges for services not rendered unless they pushed the August, 2011 issue. I called ADT at 4 pm on Saturday after giving Protect America all day to get their system working to no avail, and ADT got someone out the same night to install a real alarm with a real monitoring service, totally free of charge! An $850 system which works without a land-line, no charge to me, and free installation, same day service. Oh, and they actually answer the phone when you call.

When the missing parts arrived yesterday from Protect America and were left outside my door (after I had left town for the month!), I instructed my neighbor who found the box to ship it back as delivery refused. Then, today I saw another charge on my credit card for $180.90 from them apparently for that glass breakage item I refused to buy. I have contacted an attorney to sue them for breach of contract (asking how, exactly, they provided monitoring service to a non-working alarm), fraud, theft, and punitive damages. In Alabama, juries love to award punitive damages in the millions of dollars. Also, I plan on pressing criminal charges with the district attorney for theft since they charged my credit card without permission. I can't believe there hasn't been a class action lawsuit against them yet, with all the complaints I have read here.

I got system for my home in California. After one year of service, I had to move to East Coast due to death in family. I rented out the California house; renters don't want the alarm. I tried to cancel after one year of service. I was told I could only cancel within 60 days of contract the 2-year anniversary.

I called back 6-months prior to anniversary and I was told the same thing. I called today (4 weeks before anniversary date) and was told that they already 'rolled over' my contract, but I can buy myself out if I pay for another year! I've already paid for a year's worth of 'service' that I am not receiving and now they want another year. That's over $1,000 for nothing!

Protect America is horrible when it comes to cancelling a contract.

I contracted with Protect America when I moved to a new state and knew I would be travelling a great deal, so I wanted the protection. Ironically, I moved into the safest neighborhood in America. My neighbors did a wonderful job watching my house so I stopped setting the alarm.

After a year, I called to cancel but was told that I have to pay for the remaining 24 months service. Okay, that's fair because I did sign a contract. Rather than cancel then and pay 24 months upfront, I continued to pay monthly. My service started in July and after about 33 months of service, I called to cancel. They said that my contract automatically renewed for a year.

We went back and forth and I talked to five or six individuals. After June, I contacted my credit card company and had them reverse July's charge (the first month of the renewal period) from PA and block further charges which they did. Since then, I have gotten about a dozen of phone calls and I keep receiving bills and late payment notices. I have responded to every bill sent and every late notice and talk to every person that called. It is always the same story from me. I cancelled the service and I'm not paying another penny and yet they keep calling and sending bills.

There was no damage per se but their calls for payment are starting to border on harassment.

They said they would not cancel because I signed a 3 year agreement (which I was rushed to sign one the phone, and they told me I could read it later). I asked them to please help me, I can barely afford to feed my family and they kept repeating that I signed a contract and there is nothing I can do, and that I must pay the full 3 years to cancel my contract. I was told if I ever quit paying they would send it to collections, so I am scammed!

Please someone help all of the people out there being scammed by this company, if only I would have read all of the reviews and complaints before purchasing. There are millions of complaints about Protect America, I am wondering why there hasn't already been a lawsuit filed against them. Please shut them down, or make them treat customers fairly. Thanks so much for hearing me.

This company ran a credit check on me after I refused to give my Social Security number. The rep stated that I had agreed during the on line phone interview for services. Do not use this company, ever. My FICO score went down 28 points.

I purchased this system in 2006/2007 because I lived in California and owner a house in Tennessee that was broken into. I explained my situation to a salesman and was advised that once installed the system would work, even though no one lived there.

In 7/2007, I moved back into the house and discovered after some time that system didn't work. I called them to cancel contact (I expected to pay a fee) and was told that I could not cancel. The contact states that I had to pay them for 2 years and that I was responsible for testing system monthly. I went ahead and continued to pay them, calling in Feb. 2010 (when my contract was due to expire) and was told that it automatically renewed as per contract if I didn't cancel 60 days ahead of time. It was going to cost another $300 to terminate service. I am still paying the $30/ month, and have no options (other than extortion) available. They basically told me too bad, they have a signed contract and it was my fault for not reading the fine print.

I didn't sign a contract yet they claim I did. Equipment didn't work. When I called to report that the equipment is not working, I couldn't get through to a live person ever. When I finally did, all they did was convince me to buy more faulty equipment. When my alarm went off twice, they didn't even call to check if I was okay. When I tried to cancel, they said I had signed a three year contract (which I did not). When I asked for proof, they showed me a contract which I did not sign.

When I tried to cancel ahead of time, they said I could only cancel on the month my contract ended. This is a scam and this is only the tip of the iceberg. $800 paid for nothing. Over 100 hours spent on the phone. I have been writing letters to them, sending complaints to the Better Business Bureau, the attorney general, etc.

I cancelled my agreement before the 3 year term and now they tell me they never received my letter or calls. This is a truly bad company. Even the rep I talked to today said, they only look at the contract terms and am not always have the correct info. Even with that said, they will not accept my proof of cancellation.

I had called in June because my banking account wouldn't be available anymore, and told the young lady I would send in a money order. I called back and placed the order, prior to my payment being due and sent in a money. I just happen to go to the bank and was told I had overdrafts fees. I viewed my statement and saw that it was Protect America, I called in and they had received my money order way before due and they had debited my account. They refused to reimburse my money and the overdrafts fee and claim I signed a contract. I'm handicap and can't even sign my name. I am furious! I want something done! I need every dime I get. I am disabled and on disability, every dime counts, for an alarm system that doesn't even work. My daughter came to visit, who has assisted me on writing this complaint. Out of three contacts with this company, no one helped.

I called Protect America in March of 2009 to cancel the service. I was told by the lady who answered the phone that I still had another year on my contract. I stated at that time that I would finish out the contract, but I wanted to cancel at the end of the contract. I was told that would be OK. I called again on March 3, 2010 when I saw the payment deduction on my bank statement. I was told that I missed the 60-day notice of cancellation before March and my contract automatically renewed. The eSign agreement link was not accessible, so I had no knowledge of the contract. I feel that this company is deceitful and pressuring people to continue with their services. I'm going to stop the debit card. I have not used this for almost two years so I'm being robbed.

My husband came home from work this morning at 2:30 am. When he came in, our alarm system went off, my husband tried to turn it off by entering pass code on the key pad, he couldn't turn it off, the key pad wasn't working. So we both ran to the main key pad to try to turn it off, again it wasn't turning off, the alarm system went off for at least good 5 min to 7 min.

I was expecting for a call from their monitoring system, but I never got a call, so after I finally turned the alarm off, I called their monitoring system to let them know that it was a false alarm, but no one was there to answer their phone. My main concern is that what if someone broke in to my house what happens then?

The monitoring system didn't even know that my alarm went off. When I called their customer service, they were rude and not helpful. This happened 3 times already. Now how can I trust this company if they're not monitoring my house. Where does my monthly payments go? I'm paying for something I'm not getting any benefit out off. Now I don't feel safe at all. I also don't feel safe leaving my 16-year-old niece alone at home. This company needs to be investigated.

Robert R. and a gentleman by the name of Carlos sold me a security system but I canceled their service within the 3 days stated on the contract for no charge. When I canceled, they harassed my family by telling us that we have to pay them cash to cancel. They told us if we didn't, our credit would be ruined and I would never be able to finance anything. They wouldn't leave my home until we paid them $250 cash then they just gave us a written receipt as cancellation.

They scared our family and basically robbed us. After we told them we were going to contact consumer affairs and their company, he came back and gave us a $50 discount. Their business cards say the office is in Chula Vista, Ca and the dealer name is Time Four Protection.

I just recently purchased their G.E. alarm system and also just returned it. My experience is that this protect America is very good at getting the sale. When they have your money, the response and information that they send is poor. My instruction booklet arrived with descriptions and illustrations for installation that did not match the equipment. I tried to contact their service and install phone # and got a recording. I left my name and other info as requested and never got a return call.

This company doesn't instill confidence in me that they are committed to a high level of customer service. Especially when you can be locked in for three years of payments. Furthermore, they will keep the 1st month premium and charge me a restocking fee plus the cost of my shipping. I wonder how often this company gets the equipment back, keeps or charges you for this experience, and resells the merchandise. Anyway my experience was not good and I can't help feeling that I was taken advantage of.

We originally signed a contract over four years ago. We then moved to a new home within a mile of the condo where we had the security system. We have now rented the condo and have a really good security system at our new home. We do not need Protect America here.

I was informed by a live chat agent of Protect America that we had to keep our security system for another ten months even if we had no phone or means of hooking up the system at the rented condo. This clearly tells me that security is not their mission. Making money clearly is there only mission. Protect America is clearly its own best customer. We paid $280.00 over ten months for no service. In the old days, payment without service was considered fraud.

I sold my house that I had subscribed service for and moved to a temporary location. I called to put the service on hold and was told that it could not be done. I was told I had a three-year contract (which I was not aware of), and my only option was to buy my way out. I said I was willing to resume and fulfill my contract as soon as I had a more permanent location, which shouldn't take long.

Then I was told I would have to pay even though I wasn't using the service. I told them I didn't think that was very good customer service, and they just apologized. I have to pay $29.95 a month for nothing. Part of my agreement was to have yard signs up, but I will no longer promote them, and I will try to spread the word that they are a ripoff, which I consider any company that does not cater to their clients' or customers' needs and they just want your money.

These are the biggest crooks you will come across in a lifetime. Please run or get out as quick as you can. I bought the system for my uncle who is a foreign resident in his name. I was billed. The product did not work from day one as I was told the metal doors required larger contacts. The large contacts came but the system still did not work and hasn't until this day. Unfortunately, I had paid for an entire year. I cancelled but have been getting the run around until recently, I started getting calls from a collection agency... Biggest mistake of my life.

I was looking for an alarm company, because I recently renovated and removed the bars from the windows. I was also leaving for an extended vacation, and I was feeling vulnerable and pressed to have an alarm installed. So I responded to an Internet advertisement for Protect America. Big mistake. I told the representative that I didn't have a landline telephone service, and he told me that I didn't need one because I could connect using the internet. So I agreed to the service and the equipment came.

When I called to get the system running, I was told that I had to purchase a router to get the service running. This was the first time I ever heard the word "router" in my life. I am that type of person that is very intimidated by computer technology. Had I known that I had to purchase a device that you had to download, I would have immediately not asked for the alarm system. I felt that I was purposely withheld information about what was required to run the system.

But I went ahead and tried anyway. PA routers were double the price that were on sale at Staples, so I went and bought it at Staples. After two hours of being on the phone with PA, the router company, Comcast I couldn't get the system up and running. I was leaving for my vacation, and I couldn't continue trying to solve this installment problem. The reason I wanted the alarm system in the first place was because I was leaving for vacation. I ended up leaving with the house unmonitored. I called and explained to PA that I have to try to connect the system when I returned. I specifically asked if the 10-day grace period for returns could begin when I return from vacation and have the system running. The technical rep said, "Yes, of course, how can you test a product if it is not running?"

When I returned from vacation, that ended up not being the case. The grace period began as soon as I received the system in the mail. I was told that I was locked in the contract. At the time, I didn't realize that 10 days is too little amount of time to know whether you want to accept a complicated system like an house alarm that has so many variables that could go wrong. I told them that they were dishonest and I wanted to terminate the contract. But they intimidated me in to accepting their contract.

So I tried, and after being on the phone with PA for an hour, I finally got the system running. I have never been on the phone with a technician for less than 45 minutes at a time. The time spent with a technician is so frustrating that it becomes a big factor in getting the system running. I hated calling them, so I kept putting off.

I finally got it running, but problems started to happen soon after. The alarm would go off when I wasn't home, calling the police and fire company to the house. You have to pay the Philadelphia Police each time they are called to the house. And worse, the alarm would go off in the middle of the night, terrifying us. I called PA; their solution was to send better pads for the windows and doors. Still the alarm kept going off. Then they told me the router brand was not compatible to their system. The first time I went to buy the router, they never gave me a specific brand to buy.

Their router was still more expensive, so off I went buying it at Staples with specific instructions on what to buy. Still the alarm kept going off. So I broke down and bought it from PA, and behold, all of a sudden, the router price from PA was compatible to the ones on sale at Staples. By this time, I had purchased a laptop computer and was using the router successfully for it.

When PA sent me the router that was supposed to work for their system, they sent me a non-wireless router, which I couldn't use now that I had a laptop. Fed up and feeling helpless (I hated being on the phone with them and not getting anywhere.), I stopped using the system. I don't think that I had the system on in total for more than a month. They continued taking the payments out of my bank account, until one day, a bill from them came in the mail and I stopped paying it.

Now they have a collection agency on me for $500. I too was under the impression that I was under a 2-year contract and tried to stop it at 2 years, but I was told that it was a 3-year contract. I find it funny that so many thought the same. I recently called PA and found while you're waiting for the technician that they have all this fake testimony from clients on how great the system is and how fast their service is. I also want to add that at no time did PA offer a service man to come to my house to properly install the system.

I purchased a home alarm system in April of 2008. The sensors have been falling off the windows ever since. I have been unable to use the system for almost a year due to the repeated false alarms. Protect America is very aware of my problem and even sent a contractor of their choice to fix the problem. The contractor was unable to find a solution and tried without success to call Protect America for 2 hours while they were in my house. This contractor also tried to buy out my contract with Protect America but would not show me their contract, so I did not bite. Because of that, they told Protect America that I would not allow them in the house.

I have sent numerous letters and emails to Protect America, with no response. When I call them, they put me on hold for hours or disconnect me. They won't even discuss the situation with me. I stopped paying the monthly fee last fall and stated that I consider the contract void because of their failure to provide a working system. They are now sending my account to a collection agency.

I have reported the company to the BBB and have contacted the Attorney General's office (which can't do anything unless enough people complain). I have also contacted the media to try and expose this company for their consumer fraud practices. I am now looking for a way to solve the problem without going to court. Protect America is trying to damage my credit rating by sending my account to collections. They insist that I pay for a system that doesn't work.

I signed up for a 2 year contract that ended 4 months ago. Some fine print in the agreement (that you cannot access) allegedly states that they have an auto-renewal for a year at a time. Doesn't matter that you fulfilled your contract, or that you made all payments. This is a predatory company that only cares about money.

Now that I need to cancel this service, I am told that the only way is to pay a "cancellation fee" of 186 bucks or continue with the service. Seem you have to have a written notice of termination within 60 days of the end of their auto-renewed contract. Do not use this company. They truly care only about your money and how they can extort more out of you!

I ordered an alarm system from Protect America in 2008 since my husband was working overseas in Afghanistan with the military and it was just my two young children and I. Once I received the system in the mail, I had to contact technical support to walk me through the installation. They said it wouldn't take long, but we spent almost 6 hours on the phone setting it up. I thought it was good to go when they did a test and said everything was working right. Fast forward to June 2009. My husband was home on leave so we went on a vacation to Hawaii with our two kids. We left on June 5 and returned on the 13th, and to our surprise, our house had been broken into! We called the police and they came and did what they had to do. Then we called our insurance company to file a claim. We also contacted PA to question why the police were never dispatched to our house for the break-in as our alarm was set. They said that there was some sort of glitch in the system on that wasn't reading our alarm on their end. When our insurance company tried to get our deductible back from PA, they sent a letter to both us and our insurance stating that they are not held responsible and that it is our agreement that we are supposed to have homeowners insurance (isn't the alarm company there to help protect against break-ins?)

Needless to say, we had to cancel our credit cards and they were drawing our monthly payments off one of them. Since then, I have been making our monthly payments through our bank online and although they have called several times to tell us we have to give them a credit card number for them to charge our payments, I refused. They get their monthly payment and I have since stopped using PA and now have ADT. I sent a letter almost 75 days ago to cancel our account as of June, but since I did not send it certified with a return receipt (which I highly suggest to any of you for proof that they did receive it), then I am afraid that they may come back and say they never got it, and we will have to deal with them as many of you have done. Maybe we should all get together and file a class action lawsuit against PA to shut them down for good!

I had an alarm system installed in July 2007. When the system was installed, the salesperson informed us that it was a two year contract and after that it was month to month. Unfortunately, we are losing the home to foreclosure so I contacted Protect America on 04-30-2010 and they informed me that my "automatic renewal" does not end until 2011. I never saw this portion in the contract and there is no place next to the "automatic renewal" portion in the contract for the customer to initial next to so how can any company automatically renew their services if the customer does not request it.

Protect America is telling me that I have to "buy out" the remainder of my contract until July 2011. I refuse to pay for an alarm system we are no longer using on a home that is going into foreclosure. Why would they include such a clause in a contract without requiring the initials of the consumer next to it to show that they (Protect America) advised the customer of their policy at the time of installation?

I cannot afford to pay for their service because we are no longer in the home and I am not going to pay for an alarm system for a home that is going into foreclosure.

If you feel like I do and 1000's of other dissatisfied customers about Protect America, let's start a class action lawsuit against this shameful company. Here is what I sent to PA: I want my "service" canceled immediately! April 28, 2010. Do not charge any more payments to my credit card! I have decided to fight your company and I have contacted my lawyer regarding starting legal proceedings against your "company" for your unethical, arm twisting and threatening procedures. I am also contacting a firm for a class action lawsuit. I searched the internet and have found nothing but complaint after complaint against your company. I have also joined the many, many dissatisfied people, who have been shammed by your "company", and have filed complaints with the Better Business Bureau.

I was employed by a third party company by the name of Savantius in American Fork Utah. The tactics and complete void of ethical behavior this company employs need mentioning. The consumer was lead to believe that they had been specifically chosen to represent Protect America and help with their advertising by placing a small sign on their property. This is completely false. Anyone can qualify for these promotions.

Secondarily, and most egregious in my opinion, the customers credit is pulled to see if they would be a sound investment on the part of the company. The obtain the customers' social security number whether given permission to or not. Yes, this is possible by using a combination of the customers' name, address and birth date, a company can use certain computer programs to obtain your SSN with or without your permission.

This number is then used to obtain a person's personal credit file. If the score is above 625, then you'll notice your "advertising consultant" begins to sound very much like a salesperson, i.e. free equipment, discounts and phrases like, "if this is something you can commit to now... blah blah." If your score is low, you suddenly find yourself being hurried off the phone so the salesperson can move on.

Additionally, you will note that at no point has anyone mentioned your call being recorded, right? Well, every single call is recorded. This is illegal in many of the states in the Union. An individual must be notified that their call is being recorded before it can continue.

These are just a few of the things I witnessed over a short period of time while I was employed at Savantius. I would encourage you to refuse to conduct business with a company that uses such tactics in the name of gaining sales.

I bought alarm system with them and from day one, I had problems. I had ADT prior to it, and switched, big mistake. From day one, the service was terrible but at the end, all they said is that I signed a contract with them. I forgot about it and went on with my life. At the end of year three, I called twice and spoke to two different agents about me moving to an IP type system and / or MagicJack. They said their equipment did not work over those technologies but that I could buy a magic box they had for almost $300. I said no, I don't want the service, forget it. I did this twice since I really wanted my service.

The agents never mentioned that I had to send anything in writing, never gave me any instructions, and purposely hid info from me in several occasions. I went on and 9 months later, when doing my taxes. I realized they had been charging my credit card all along, when they knew I was not connected to them, and I had ordered them to take it off. I was outraged. I called and explained the entire situation, told them to go back to their conversations which are recorded. They mocked me, transferred me 100 times, made wait for long periods of time, but I hung in there. I was nice enough to tell them that I wanted and needed the service, so I was not looking to get my money back, just send me the new box they offered ($165) for free, and I will forget the $360 they had just stolen from me, and they got to keep the customer.

They told me (by "they" I mean the agent, her boss, the billing manager, and everyone I spoke to that day) that there was nothing they could do for me, that no one in that company will give me what I was asking for. I said, "Are you willing to lose a customer over $165 which I already paid over twice?" She said "Yes, there's nothing we can do for you." I said, "Any company would have sent me that box immediately, no questions asked." I cannot believe their arrogance, and as someone else mentioned in the blog, they just kept referring back to the contract which is an automatic renewal every year unless you send a letter 60 days in advance, something they purposely avoid allowing you to do. I told her I signed up for three years not four and she replied you should have read your contract.

I questioned why two agents I spoke to, which they did have record of the conversations did not mention at the time of my call that I needed to send the letter, seeing that I was unaware of the process. They say they could not speak in the name of that agent, I should have read my contract. So, I really don't know what their customer service is for. It seems like they are there just to rob you, lie to you, and deceive the callers as far as they can to benefit from them, and continue paying the bill. I called the next day and asked them to discontinue my auto draft, and they said they cannot do that because I have a contract to fulfill, and only if I paid the penalty for cancelling the service, they will cancel the auto draft feature. I believe that must be illegal to refuse that but I haven't checked it yet.

Obviously, this company is out to get your money, give you terrible service, and make everything in their power to keep you in the hook to milk you as much money as possible making it nearly impossible to get out of it. As the agent told me herself, and I quote, "How do you think we get to have customers that have been with us so many years" which is telling me, our contract is done is such a way that we keep people willingly and unwillingly, since malice is definitely part of their program. I believe that they are not doing business in good faith; they were also extremely rude, extremely.

After acquiring Protect America and using them for 1 year, my husband and I were relocated to Canada for 1 year. It seems that even though Protect America does not provide service in Canada, we are being required to pay for the service. We asked for a hold on our account and they refused. Finally, we asked for a few months hold based on an earlier offer, they had offered over the phone and that was later denied. In the end, I was not even impressed with their service. I had my landlord enter my house without warning and the alarm went off. Before the police were dispatched, my friends and I were called. If that had been a true robbery, they would have called 3 of my relatives and me before even calling the police. The service is not acceptable.

I had a two year contract with Protect America when I started service. I have been a customer for over 3 and 1/2 years. I called to cancel service because I moved and was told I need to pay 5 more months before service can be cancelled. I told the rep. I only have a two year contract and she said I have to give written notice two months before my contract is up or it automatically renews for one year. She said I have to pay the next 5 months upfront to get out of the contract or trap as I called it to her. I explained that nobody ever told me verbally about that policy and so if it is just in the fine print of their long contract then it is a dishonest trap. I have seen around a hundred other complaints online about this company and I would guess there are many more I have not seen.

I am in almost exact same situation with Dan of Hilton Head, SC. This company trains their employee well enough by not giving out their own address so that customer cannot write a cancellation letter. I ended up have to pay for another year contract after my initial 3 years contract ended. I do not recommend this company service to anyone.

I purchased a 2 year contract with Protect America, Inc. The system does not work after many phone calls. They even sent me other sensors and it still will not work. I have not used it for over a year and I cannot cancel the contract.

This alarm company has been terrible. I work at night and do not feel safe at all leaving my family. On 3 different times, my alarm went off. They were supposed to call, but they never did. I tried to call their customer service and would sit on hold until I was suddenly disconnected. I had to call the order line to get them to transfer me to service.

Also, I specifically asked them before buying what if the intruder just unplugged the alarm. They stated, "Well, our system would know that, and we would contact you." Well, my wife unknowingly unplugged the system for over an hour, and I never got a call. I told them I want out and want to go with a more reliable company. But they want to hold me to a 3-year contract. I wish I would have read the complaints on them from the BBB first which are many. If you want service and to feel safe, go with another company.

I signed a 3 year agreement with Protect America to pay for alarm monitoring. I fulfilled my 3 years (actually 3.5) and wanted to cancel my service to save money. Customer service told me I did not give 60 days notice so I had an automatic contract renewal of 1 year. I was blown away, whatT? Did I hear that correctly? I spoke with a floor supervisor to see if there was any way out of this. He stated the same thing. So, I'm in this "contract" that I knew nothing about (it was hidden in the fine print I'm sure) til July. I have already given my notice 7 months early! I have learned a valuable lesson.

I made the mistake of believing that I was dealing with an honest company selling a functional product. Aggressive marketing from PA resulted in me agreeing to purchase the system. When I received the system, it never worked correctly regardless of repeated attempts with the tech service department to remedy the problem. Finally, one of the PA techs acknowledged and even stated that the problem was an issue--that they were dealing with other people before me and that they sold me a system that was to be used with copper telephone lines in lieu of coaxial lines, the sales rep knew I had cable when the system was sold to me.

After this was acknowledged, they tried to upsell me to remedy the problem by purchasing another system. I refused and stated that they misrepresented the system's ability prior to closing the deal. To make a long story short, they wouldn't admit to misrepresentation of original sale and instead, decided to return the account into collection which I feel they were extorting me. The system they sold was never connected or functional and as to the "fix," they proposed to extort more money at additional cost to me. I again refused and claimed that they were obligated to correct what I had originally purchased.

Time was not on my side and I decided to purchase another system. I tried to settle by offering to just terminate the contract after I paid them $400 or $500 for their old GE junk. They stood their ground and refused my offer and opted to chase me by turning the account into collections. I'm constantly harased by these collection folks but l will go to hell before these criminals get a penny more beyond the amount they've already received from me for the junk I was suckered into buying--which was never hooked up. It was dysfunctional and they knew it.

Protect America is nothing more than a well thought-out marketing plan for outdated or older GE components represented by a well-trained marketing group. I am guilty of agreeing to the contract and now must contend with the consequences of either succumbing to extortion or compromising honest values. I'll face the consequences of honesty.

We signed the 3 year contract Nov 2004. In Nov 2009, the main battery became bad and I called in for the replacement. The agent said that I have to send it in first. They will check the battery and if they determined the battery is bad, then, they will send the replacement. Since the battery is 5 years old, I asked if they can just send, and I can send it back at the same time, so that we won't have any donw-time without the main battery. They said I can go to a Radio-Shock store to buy one and it's only $15 or so. I was so frustrated with their responses, and thought to cancell the service.

Then, I found the same issue with everyone else. I had to give them 90 days advance written notice, otherwise the contract is automatically renewed. And my contract was just renewed a few days ago! I sent in the battery, and received a not-brand new battery. But, the wires to the battery were not included. Now I had to call in and ask the wires, and I received wrong wires today...

I called to cancel our service after we decided to go with another security company; I spoke with a rep who told me to send my request in writing which I did. To my surprise they continued to bill us for services that we no longer used. I called to have them stop taking money and I was told that since I did not cancel 60 days before our anniversary we either have to keep paying until next year, or give the equipment to someone else and let them pay out the time for us.

My complaint is that I called in on several occasions to Protect America to cancel my service and not once was I told to send in a written request to cancel service. I was told that my contract ended Dec 09 and that I had a 3 year contract. I signed up in Dec 06. If I cancelled before Dec 09, I would incur a cancellation fee or that I could transfer the service. This was told to me around Aug/Sep 09 timeframe. I called back to cancel the service and I wastold that I can't it because it automatically renews. I asked how is that since I did not agree to that and I only signed up for 3 years which intially I was told 2?

I called Protect America looking for a quote regarding a particular GE security system with installation. Within five minutes the sales representative was using heavy-pressure techniques to try and sell me a lower-level GE system with no installation and a three-year contract! I reiterated that I would not be interested in purchasing a system during this call. She transferred me to a "closer" who then questioned whether I was a "real man" and explained that they only had a few of these systems left "don't miss out on this deal because we will not be offering it again!" I hung up, but they keep calling back even though I purchased from a reputable local company that did a free install, something Protect America would never do because they don't have any installers.

Also, if you want to cancel the service do it before your anniversary date, or they will hold you to another year, and even than, they will continue to bill you for another two months.

Well, glad to know that if they try to send it to collections I could find plenty of people to join a class action lawsuit! I agreed to a 3 year contract with Protect America on 04/25/2006. The sent sensors for 2 doors and 5 windows. These worked for about 3 months then the sensors systematically started going bad. One after the other we complained about each sensor. They would beep all night long in error and keep us awake for hours. Each time we complained we talked to the same service tech. He informed us that he was the ONLY technician for the entire south eastern "district" and the he lived in Atlanta (a good 4 to 5 hour drive from me). My husband sat on the phone with him for hours "diagnosing" the problem. For each sensor, at least two hours, every time...

I told my husband that we should send Protect America a bill for my husband's "diagnosis" time, hundreds of hours over the first year...The last visit from the technician at least gave us some peace to sleep b/c he showed us how to disarm the individual sensor so it wouldn't beep all night. We paid on time every month for 3 years for a service that we werent even receiving. I tried to complain about this very thing and was told that I would have to talk to the technician to "trouble-shoot and diagnose" the problem before anything could be fixed. My husband called in January '09 to make sure we knew exactly how to cancel the contract. My husband was told that he needed to submit the request in writing 60 days before the contract expired. My husband submitted this one day early (so 61 days before contract expiration) to make sure it was received on time.

When we realized that our account was still being charged he called again. They informed him that it was supposed to be 90 days and since they had only received it 61 days before then my contract was automatically renewed. I immediately went to the bank to file paperwork to refuse their request for payment for any month after the contract expired. They called immediately to "Collect the debt." My husband informed him of the name, date and time of the person he talked to about how to cancel the contract. They said it didn't matter we still owed them money. They have been calling and harrassing us ever since. And not nicely either! One woman that called for money collection even told me that we DID follow the correct procedure for cancellation but that it wouldn't take affect until the next year. HOW DOES THAT MAKE SENSE?!!

How could my request for cancellation not take effect until a year after my contract expires! These people cannot keep their story straight! They have been threatening to send this to collections and damaging my credit score! I refuse to pay money for a service I'm not receiving past the point of my contract cancellation date for a service that hasn't worked since I got it! But I don't want it to ruin my credit score either! Especially in these times of economic turmoil! DO NOT USE PROTECT AMERICA!!

I would have written this email last night after one of your sales reps, a 28 year old arrogant Mr. Jerry B hung up on me. But I had just had my tooth pulled on Thursday and after speaking with Mr. B, felt my whole body shaking from being so upset. Plus my husband was listening and I did not want him getting as upset as I was. My husband has gone through hell and back. At 49 he had a quadruple heart bypass, since then heart attacks, two carotid artery surgeries, congestive heart failure, diabetes, sleep apnea, and I could go on and on. The last thing I needed was to upset him over a Home Alarm System that he had tried to get for MY protection. He goes out of state for the winter and my children take care of him as I still at 64 years old need to work. I am an administrator in a school system and with Stan taking 24 pills a day, I need to work. But after he was so nice to do this for me, I decided to take some time off to go out of state with him for awhile and no longer needed Home Protection for myself.

Stan spends his days on the computer and when he was researching Home Alarm Systems he came across Protect America. He told me one of the main reasons he ordered from them was because of a "wonderful lady named Antoinette" that truly helped him with EVERYTHING on the phone. She told him he had 20 days from the date received to send it back if we did not like it. So on Thursday while I was having my tooth pulled and Stan was with me, the system was delivered to my home. Of course Fed Ex did not leave it, so late Friday morning, Stan went to Fed Ex and picked it up. In between that time and 2:00 in the AFTERNOON, I found out I would be able to go out of state with Stan and we would no longer need the Alarm System. NO PROBLEM WE THOUGHT ACCORDING TO HIS CALL WITH ANTOINETTE!!!!!!!!! Stan immediately called Protect America and was told he would be called back.

At 8:03 PM Friday evening I received a call from a young man named David. He said he was returning Stan's call. I told him Stan was ill and was unable to answer the phone at the time, and could I help him. He wanted to know what Stan called about. I explained all of the above to him and he then came up with $79.00 fee we would be charged. I had Stan come into the room and at no time did he say that Antoinette told him there would be a fee. She said he would have 20 days from when the package was signed for to make a decision. THAT HE SAID WAS ALL SHE SAID. Stan may be seriously ill, but he does not have dementia, Thank God.

David started talking over me and said that it was SEVEN DAYS and that we would not get the $79 fee back. He said hold on for a MINUTE (which turned into almost 15 minutes) and switched me to a woman named Sharon. I then had to go over the whole story again and as I told Sharon, there would be no way I would pay the $79.00 because it was never told to Stan and he trusted Antoinette that it was a FREE TRIAL for 20 days. She said I should not have accepted the package. I asked her if we didn't accept it, would we still have been charged the $79.00 and her answer was YES!!!! UNBELIEVABLE!!!!! She typed everything I said which seemed endless and told me that a sales rep would call me back in 15 minutes. I said NO, I wanted it cleared up right then and there, but of course she put me on hold again for quite along time and I realized I was disconnected.

Then came THE CALL FROM HELL from Mr. B. What an arrogant young man and I say that because it came to a point where I asked him his age and he said 28 years old. I also asked him if he would ever scam (and yes I said scam) his own mother or grandmother the way I felt we were being treated. His professional, intelligent answer was, "I don't talk to my grandmother". He tried in every way he could to discredit any words I said. By mistake I said Stan was told 30 days he had to return it and then I realized it was 20 and said that. He jumped on the fact that I first said 30 days, then said 20 days, intimating that maybe Stan or I were too old to know exactly what transpired between Stan and Antoinette. I had already told him I was 64 years old and Stan 67. How insulting!!!!!!!!! He then went on to say that after Stan spoke to a Quality Worker or Secure Quality Assurance person (I am sorry I don't remember the exact title as by that time I felt my heart beating and was getting very upset as was Stan). Stan said HE NEVER WAS SWITCHED TO A QUALITY ASSURANCE person.

Then this heartless young man proceeded to tell me he would have to LISTEN to Stan's phone call with Antoinette to make his decision. I asked him if every phone call was recorded, and he said no, just randomly. I said you mean to say that when you call me back with YOUR DECISION, you are going to tell me out of the thousands of calls and customers you have, that Stan's phone call will of course be the one that was randomly picked. BY THEN HE HAD ME LIVID. I WAS NOT BORN YESTERDAY. I NEVER FELT SO SCAMMED AND FELT LIKE I WAS TALKING TO A CON ARTIST IN MY ENTIRE LIFE!!!!!!

When I talked to Sharon, she said she was going to have a supervisor call me back. Well according to Mr. B, he was not a supervisor, and he was working on a skeleton force and he could not give me a call until Monday. I refused to get off the phone because by now it really sounded extremely suspicious. He questioned us as to why we didn't call immediately upon getting the package, so it could be resolved during REGULAR HOURS WHATEVER THEY MAY BE. When I told him that Stan did, he became extremely quiet and asked what time and I said between 2:00 PM and 3:00 PM. We know this because our grandchildren were in a Halloween parade and that is the time we came home. He said "well someone should have called you right back if you called then". He's right, they should have!!!!! But as I told him, David's call came at exactly 8:03 PM, (to late according to Mr. B) to do anything. Again he got very quiet and again I expressed my anger and said something to the extent that just because he doesn't speak to his grandmother, he has no right to scam or talk to me the way he was talking to me. I then heard him said "OOH" and he hung up on me.

I am sending a copy of this letter to G.E. as you are their authorized dealer and I don't think they would be happy to hear how you represent them. As I also said to whoever I spoke to, David, Sharon and Mr. B, I am a very persistent and determined woman. My husband is on 24 medications a day and $79.00 pays for alot of them. I don't care if I put my tale of whoa on every news broadcast, news paper, internet, etc. For Mr. Brewton to treat me so disrespectfully and for you to have someone like him representing you, I find it totally UNACCEPTABLE. It upsets me that you have my VISA number and that we have anything whatsoever to do with a company like yours.

It is Saturday morning and my husband just sent the package back, return receipt requested. I asked all involved to please send me an email regarding our conversations so it would be documented. Sharon and Mr. B said NO!!!!

I hope someone with a heart has read my letter. It is people like you that can make the world better and nicer for people like us. I hope you will do so!!!!!!!

I explained that I had not been using the service for over 3 month due to cancelling my home phone/internet service but Adam didn't care and just kept referencing the contract. Although Adam was kind, he told me that there was nothing they could do. That I was stuck! The company no longer has my credit card on file but, I was told "Pay or we report you to the credit bureau". Now they are threatening to turn my account over to credit agencies. I can't believe it! I paid for three years and was late by 1 day turning in my termination letter. What can be done about this?

I called you folks in June of this year 2009 and discussed the closing this account then ! At no time ! did anyone mention that I have to notify you 60 days prior to the expire date ! before I could close the account, as the young lady did today I realize you indicate it in your contract, But you guys should send out a notification to your customers at least 90 days before the contract is due to renew.. ???? At any rate , When I had this conversation with your rep several month a ago they indicated to me I could cancel any time and I could go month to month !... as a customer I feel trapped and duped ! I have been a long standing customer of yours.. I have always paid my account !.. I think this is really a horrible way to treat a good long standing customer !

surly we can come to a compromise on this .As I really want to close this account now ! effective now ! I dont trust you business tactics. Please advise how far up your management structure I have to go to make this happen. I also feel your contract is really bad ! as to make a customer have to renew 60 days prior to the real expiration date ??? or its renewed for a year ??? Please lets work this out. I really dont want to go to my States Attorney General. Etc.. Please guys treat me like the good customer I have been to you ! I have been a customer that has been a supporter and has told my other friends and clients good things about you and your service guys its really not worth it to you to make me pay you for another year I can be a good advocate or your worst business nightmare ! the internet is a power tool to build and or tear down a business .. I have paid you guys a lot of money on over the years. I have been a loyal customer ! do the right thing by me and cancel this and lets part on good terms not a fight. We both will loose .. but I will fight what I think is a VERY bad and unfair business practice that you guys have ..

Thanks

My situation involves that after fulfilling a 72 months (six years!!!) contract from 9/29/2003 thru 8/10/09, Protect America, Inc. refuse to stop an Automatic Debit Payment from my bank account until 8/15/2010 because contracts are auto-renewed!!! How convenient?

We welcome any and all attorneys to contact us with regards to our complaints. We also encourage that the 50,000+ customers in the several southern states that Protect America, Inc.has set up business to please follow the news and make their voices heard by participating in this multi-million US Dollar Class Action Lawsuit against the worst alarm monitoring company in the US: Protect America, Inc. All those that have had a Protect America, Inc. alarm system from 1992 until 2009 are elgible to participate in this Class Action Lawsuit.

I purchased a home security system from Protect America. The security system consists of sensors attached to all doors and windows. The sensors started falling off of the windows within a few months after purchase. They again started falling from the windows this summer, most likely due to Arizona's heat melting the glue used to attach the sensors. When the sensors fall off, they cause the alarm system to activate - with false alarms. I quickly reached the limit of false alarms allowed by the police department.

I have repeatedly contacted Protect America for a resolution to the problem. I have tried all of the glues they suggested, including ones they sent to me. Nothing has worked. They sent a subcontractor to my home to ensure the sensors are attached properly. The subcontractor refused to complete the work on all of the sensors. Instead they tried to buy out my contract with Protect America so I could sign up with them--which I did not do.

Another solution suggested by Protect America is to screw the sensors to the windows. I can not do this as I do not have the knowledge or proper equipment to screw sensors into metal windows. Also, completing this would invalidate my warranty on the windows. The only other solution Protect America has come up with is for me to purchase an entirely new system consisting of motion detectors. They are unwilling to give me any credit for the system I already purchased. I can not incur this type of expense, nor do I feel it is my responsibility to relieve them of their contractual obligation to provide me with a working system.

Protect America will not respond to my phone inquiries or emails. Because of this, I contacted the Better Business Bureau and was told that they have received more that 1000 complaints against Protect America in the past year. I have also contacted the Attorney General's Office and the local news media to request assistance in solving this problem. I have stopped all payment and have requested that my credit card company stop all payments until this is resolved.

I have been unable to arm my security system for several months. Protect America insists that I must continue to pay the monthly fee until April 2011 even though the system does not work. This is unacceptable.

On September 30,2009, by aproximated 5:20 p.m.,the sensor box located at the patio glass door was tapered,that it was placed OUTSIDE the door. alarm was disarmed, phone line was cutted, we called the company they suppoused to arrive to the house on the nexr 3 hours, then , by 8:30 they told us that on the next 35 minutes, today ,when I contacted a supervisor they told me that they don't have any service person to go , and emergencies has to be serve non before 24 hours , so they are not available until tomorrow if I place the appointment TODAY. I EXPLAINED THAT THE ALARM SYSTEM WAS INSTALLED AFTER MY DAUGHTER, WHO IS THE ONE WHO LIVE AT THAT ADDRESS, HAD A CASE OF AN unknown STALKER, WHO WAS DESCRIBED AT THE COURT HEARING AS MENTHAL PATIENT MAN UNMEDICATED AND REGISTERED AS SEX OFFENDER.

I am living in Zebulon, NC.My experience with Protect America is same as John of Selma NC. Initially when they sell you the service they said that you can have the equipment free after three years of contract. They never mentioned about automatic renewal, till you decide that you don't need it anymore.They nail you with that automatic renewal of contract. I have been paying them $34.90/mo for three years since 2006, without a single late payment. I search the web tonight and just realize that there are so many victims in the country( I wish I should have done this before buying their service).

I signed a three year contract and had a Protect America Alarm system installed. I am in the military and they told me that if I received military orders to move I would not have to continue the three year contract. They lied and continued charge my credit card after I moved at the two year point. Wait there is way more. Then 90 days before the end of my three years I called to ensure they cancelled my account as I had not even been using it. They told me the cancellation had to be in writing but get this the rep could not give me the address to write to instead he said someone would call--no one did. I called two weeks later and again was told that it had to be in writing but they didn't know the address and someone would call. Two weeks later I called and was given an e-mail address. I immediately e-mailed them and thought I was done with this unfair company but my card continued to be charged. When I called they told me that my e-mail was received 51 days before the contract ended and it need to be sixty. Now I understand why they train their reps not to give out the address!!!

I explained that I had not been using the service for over a year and most recently I had been waiting for over a month for them to give me an address. They didn't care and just kept referencing the contract. The kept saying I wish I could help you and I am sorry our rep couldn't give you the address but it is your responsibility according to the contract. At first I found someone who said they could fix this but then my credit card continued to be charged. I called and they said that person doesn't work here anymore and he shouldn't have told you that because it is in the contract. Then I reported fraudulent activity on my credit card and got a knew one so they couldn't charge my card anymore. They continue to bill me and are now threatening to turn my account over to credit agencies. I can't believe it! I paid for three years even though I only used the service for two and then they continue to charge my card an additional six months while I tried faithfully to resolve this until I cancelled the card. That was not enough for them; now they are trying to exhort money from me for an additional six months. I have never experienced anything like this. DO NOT USE PROTECT AMERICA.

Paid for 3 years in advance, as I was new to the US with no credit history. Received a wireless alarm system with a motion detector and 2 sensors for the front and back doors.

After around 2 years with PA, I decided to move to a new residence and transfer the service. The old place was old, with no wires at all, but the new place had everything new from the control system to the key pad. All possible entries wired, including all windows. PA told me it was incompatible with their system (a GE alarm system for God's sake!!!), and that I had to choose to either continue to use the wireless system or pay around $400.00 for a new system.

As the house was fully wired, I decided that a wireless system with only three elements was not good enough, and declined PA "offer". Started a contract on July/2008 with Comcast Home Security. When I started service with them I was told the equipment could be returned, and that I would receive back the remaining months. But when I asked PA about it, they said the equipment could not be returned, and that the only way was to transfer it to someone else. Completely different than what I was told over the phone.

I took the hit and cancelled the service. Over the phone, when I refused the "offer", I told the lady I wanted to cancel the service, and she said I did not have to worry about anything, as the pre-paid contract would expire automatically after the 3 years.

To my surprise, today I have received a bill from PA on my new address, asking for the payments of August and September/2009 (the 3-year contract ended in July/2009). I called them immediately, and was told not only that my contract was still active, but also that it was automatically renewed for one more year because I did not send a 60-day cancellation notice prior to the end of the contract.

When I told PA about my conversation with the lady around June/2008, I was basically told that it does not matter what a PA representative says... What really matters is what is in the contract. In fact they denied having received the request to cancel the contract! They just kept repeating "it is in the contract", "it is in the contract", "it is in the contract", just like a broken record.

The only way "offered" is to buy my way out of the contract, which meant paying around $400.00. But wait... Why would I pay $400.00 for a service I have stopped using in June/2008? And remember that I was pre-paid for three years! So, I used the service for two years, they received the money for three, and still they want the money for the automatically renewed contract! How convenient!

I asked them to check the last time my phone called their monitoring station, and they said this information is confidential! Can you imagine a security company not receiving a single call from an alarm system for more than a year and just letting it go as if nothing was happening? For those of you not aware of it, alarm systems call the monitoring station every day or at least weekly to make a test.

After a lot of fighting via email and telephone, the buy-out price declined from $400.00 to $280.00, then to $226.00, and then to $150.00. To get rid of the headache I am having, I offered $75.00 to compromise. They did not accept it, and said they are still waiting for a cancellation letter! I have a case opened with BBB, but I am not sure they really care about it. Their rating there is C, and one of the main complaints is exactly about contract cancellation. Could it be because they have something written in the contract and induce their clients to error?

I see I'm not the only one that is disgusted with this company! At first I ordered two units for my KY property - one for the cabin with doors-windows monitors with no motion sensor, and one with 2 doors and a motion sensor. I cancelled this order within 3 hours.

I called a week or so later and said that I would reinstate the order under the following conditions: 1) that they only send the unit for the cabin with the doors-windows sensors, 2) that they mail it overnight at no extra charge to me (actually I didn't need it for 2 days), and 3) that it arrive specifically on that Friday . I emphasized that if it didn't come on that day, I didn't want it!

Well, there I was all day waiting for the delivery - missing all kinds of opportunities away from the property - and there was NO DELIVERY. When I called the company, they said that there was no record of an order, only the (original) cancelled order. They said "maybe it will come Sat., but if not, call and order on Mon. Now I'm stuck 4 additional days.

I had already wasted my money and time on the trip, so decided to order it AGAIN Mon. and receive and install it on Tues. That's what I did and it was delivered on Tues. When I called to get help installing it (It is NOT easy trying to figure it out on your own!), after breaking my nails, being stressed out to no end, and almost having a stroke trying to do what they claim was so easy, we discovered the following things: 1) They sent the WRONG unit, 2) They sent a unit that didn't even work, and 3) There was no connection! I told the salesperson that I had no phone service there and would need the wireless. She assured me that there was cell service there. Well, she was wrong!

If I had known that there was no service, I would have never ordered it or wasted my time and money driving to KY from CA! Even if there was service, what good would a wrong unit that didn't even work do me?? I would have had to spend even more days there. I informed someone at the company that I would be returning the unit from CA since I didn't want to waste any more time in KY waiting for a return box to be mailed to me. They said they would mail it to my CA address (which never came). I also told them that I did not want to be charged A-N-Y-T-H-I-N-G - not shipping, no service, nothing.

That was just the beginning of the problems! For months afterwards I was constantly called by the service people "to help me install the system". What a joke! I kept telling them that I was still waiting to receive the return box to return this junker. I asked if they ever read the file to see what transpired or not.

After several requests, they finally mailed me the return box and I immediately went to UPS (an hour round trip drive) to get rid of it. Then they charged my credit card $44.95 for four months. I kept reversing the charges and my credit card company complied, but it was a hassle doing this every month over and over again. Each time I would do that, their credit people would all me at 4:00 a.m. PST asking for their money. THEY JUST DID IT AGAIN THIS MORNING! (I told them what they could do with their phone!)

Last week I called to cancel the order for the fourth time and they said that it was never cancelled. AGAIN, I asked why no one in the company ever marked in the file what was discussed, and why the next person never read the file to see what had transpired. I kept telling them that I WILL NOT pay for a service for a machine that I returned to them.

THEN they claimed that they never received it. I told them that I had the receipt from UPS and that I have NO confidence that anyone at that company knows how to do ANYTHING right at all, so it doesn't surprise me that when they received my returned unit, that someone misplaced it or didn't credit it to the right account. It is on them. I am through with them!

At this point, all I can think of to do is to warn other unsuspecting customers to steer clear of these morons! I told them that if I ever hear from them again - charged on my credit card again or another 4 am phone call, I would sue them. Well, they did both right afterwards and now I'm ready to sue! It cost me approximately $1,000.00 to drive from Los Angeles to KY to receive and install the equipment. It cost a huge amount of my time to try to resolve the unending issue with this company.

We use to have ADT and switched to Protect America, biggest mistake of my life! The alarm didn't work almost from day one. After repeated phone calls to try and get the alarm to work, put on hold forever and hung up on and stating we have to pay for a service call, I gave up. They continued to charge my credit card so I tried to cancel my service. Like everyone else they said it had to be done in writing. So I sent them a fax explaining for non service of contract. Then they said I had to cancel my contract 2 months prior to the expiration date.

I canceled the monthly payment with my credit card company. Now I get a letter from a collection agency saying I owe over $500, to pay up or there will be a judgment against me. First off it's been less than 10 months at $20 a month. The agency said it's for the equipment. What equipment, it's not even their equipment. I refuse to pay them any more money.

I'm being threatened with a judgment, for what? For equipment that's not even theirs? For monitoring an alarm that hasn't worked for over 4 year? Unbelivable!

Problems began with installation. Installation instructions with the equipment were not the same as the telephone tech support staff - and different staff members gave different instructions! The next problem is false alarms. We have had so many that the police department is now citing us for each false alarm. PA is totally unsympathetic with this problem and continues to give incorrect tech support assistance. There again is another problem; each time a call is made to PA we are directed to hang up and call another number within the organization.

After reading all this, I see I am not alone. We signed up for a 2 year contract with equipment with Protect America in 6/06. I called in July 08 to cancel and was told I had a 3 year contract (I thought it was 2), and I needed to wait until 7/09 to cancel or I would have to pay termination fees. I called to cancel AGAIN, and was told my end contract date is now 6/2010 because they did not receive written notification 6 weeks prior to my expiration date. No one in my previous calls mentioned anything about written notfications 6 weeks ahead! DO NOT USE PROTECT AMERICA!!! Their job is to scam people out of their money and not provide even half way decent customer service or equipment. STAY AWAY at all costs from this company!

They persuaded me to buy their product and I agreed under the conditions they could overnight the equipment so I could see if the equipment actually performed up to standards which were guaranteed. I was told the equipment was an easy self installation that could be be completed over the phone by a technician.

The first tech I spoke with could not help me install. The equipment would not work. After many attempts with various techs, they decided I needed a different type of equipment to which I had to pay extra. When the new equipment could not be installed to work, I insisted on having a tech come out to my house. When he evaluated the system and my home, he determined this was a complicated installation and I would actually need additional equipment and this would cost me even more money. This went on for a month or more.

After the final failure, I demanded my money back when I returned the equipment in perfect shape. They refused to refund the total cost and charged me a balance of $164.00. They called it a late return fee and restocking fee. This is a bait and switch and the phone solicitators got a commission on how many so called sales to suckers they completed. In closing I did everything by the book to successfully install the equipment. When I realized this was a scam I refused to continue with the unprofessional preditory practices and demanded my money back. I have contacted the BBB and The Attorney Gen erals Office.

I thought I was making a good decision when I went with Protect America - but have received cheap equipment and lousy service - my system never worked properly. I waited out my 2 years - which is what I was told my contract was - and when I noticed my card was still being charged I called and was then told that I could not cancel - unless I submitted it in writing - and within the week that was my anniversary of the contract. They also told me that this was a 3 year contract. I know that I was told it was a 2 year contract - don't know how it got upgraded to 3 years. I don't remember ever being told this - because I would not have gone with a company like that. I am still paying -for a service that never worked in my home. I don't even know when my anniversary date is.

I was looking for an alram company to monitor my home since I leave very early for work and have a wife and twin girls at home. So I contacted Protect America and the sales person informed me that their system could monitor my home via DSL line. My wife and I have cell phones and with giving birth to twins we cut back on a few things and the home phone was one of them.

Well needless to say the sales person stated that he would send out the equipment that would work via DSL line, which to this day 9 months later I have not received and every time I contact them they tell me that I was misinformed and that I have to buy over $300 worth of their equipment first before they can send out the piece I need to monitor my home via DSL line. SO now my home is not monitored by Protect America, but yet they insist on charging me $26.70 a month for monitoring fee's. They have sent me collection letters for not paying for a service that I am not receiving. When I call them they get very nasty with me and tell my I signed a contract and therefore I have to pay. My response is I will pay when I receive the services. Then they insult me by saying "why don't you pay and have a land line put in your home like everyone else?"

I explain my current situation and that my wife gave birth to twins and has to stay home to care for them and currently I am the only one employed not to mention I am overwhelmed with medical bills and they don't care !! I asked then several times to let me out of the contract based on hardship and their response was you signed a contract you pay, we have refered your case to collection and we will destroy your credit. In these difficult times a reputable company knowing that they are not monitoring your home and therefore not providing you with the services that you signed for would have some compassion and release you from this agreement.

NOT PROTECT AMERICA, THEIR NAME NEEDS TO BE CHANGED TO " SCREW AMERICA" because that's what they do !!!! signed a very dissapointed consumer !!! Someone needs to make an example of these people !!!

I decided to utilize Protect America's (PA) monitoring service since I'm active duty military and have to travel and must leave my family behind. We signed the agreement with PA in Nov of 2006 with the assurance that if I received orders to move, I could cancel my service....WRONG! I received orders to move early and sold my house in June of this year. After three weeks of run-around trying to cancel, the "cancellation specialist" threatened to ruin my credit if I didn't pay through the end of my contract! Shameful! As if I don't have enough to worry about with uprooting my family, moving them to another state, and I have to deploy shortly after our move; these idiots are threatening me!

I wish I had checked them out through the Better Business Bureau, which showed over 1,000 complaints in just the last 36 months. I also filed a complaint through the Federal Trade Commission branch that only deals with companies that use bad business practices against military members. Every other company I've had contracts with always made concessions for us since we have no control over when we get moved.

Initial install had equipment (the remote response unit) that we could never get to work. Signed up for a three year contract. Had the system going into the 4th year and called to cancel, was offered two months free and a rate reduction of slightly less than half of what I was paying under the full contract. Protect America made no effort to inform me that the rate reduction was available. I only found out when I requested cancellation of the service. Even where I had met the service duration requirements of my contract, I was informed that I could only cancel at the anniversary date of the service, and that I had to submit a written request for cancellation, which had to be received in their office no less than 60 days prior to the anniversary date of the service contract.

I sent in the written request cancelling the contract. When I signed up, I paid the first month and the last month of service in advance. According to my calculations, we should be even. They have billed for what they believe they should receive. I appealed to their sense of fairness as a consumer, to no avail. They need that last payment really bad. Buyer beware! You may think this firm has your protection at heart. Read the contract very carefully!

Protect America grabbed our money, then we never heard from them again! The hardware they provided is cheap, fault-prone and require their customer to install it. We never received any customer service after they grabbed our money - no followup call to assure the system works, no periodic verification we were still in their system. Only if we call them is any service possible. We tried to drop their service. After several burglaries in our neighborhood, we canceled our contract early, paid them off and switched to ADT. You know what? ADT's service is exemplary. Their system works very well. The hardware and controls are first-rate. ADT is worth a few extra bucks. Their people seem to care, and that's important to us. Protect America's people do not care. We should have known better.

I signed a three year contract with this company back in April 2006. I still have the note from my conversation with the sales department. They told me that after the three year contract is over, I will be billed monthly and that I could cancel anytime after the 3 year contract is over. A few weeks ago, I called Protect America to cancel and to my surprise, they told me that I had to mail in a written cancellation letter 60 days prior to the end of my contract. They also told me that my contract automatically renewed for one year. All of this was new to me, it is a complete scam. I tried calling them again to cancel, I was really nice to them on the phone and they proceeded to leave me on hold for over an hour. After I had explained to them what I was told three years ago by one of their employees, I never signed anything, I did it all online. I tried calling the same person back and they never answered or called me back. I finally got a call from them a few days ago and they were asking for my payment of $34. They had no record of me calling a few weeks ago.

I entered into a security system agreement three years ago. We were never able to complete the installation of the equipment so that it worked. They would not let me out of the contract. I was told I had 30 days to decide and return the product if I was unsatisfied. Well, when I tried to return the system, they refused and held me to the three-year contract. So this month was the three-year anniversary so I contacted them to cancel the account. I was then informed that I needed to send a cancellation letter no later that March 3, 2009, so they automatically renewed the account for another year. There are notes on this account. They have never done any monitoring of our house. Their system was never turned on. In fact, it is sitting in the box that it was shipped in and no one there wants to talk to me or help me out. I have now paid over $1,000 in the last three years in a monthly monitoring fee. Now, I get to pay another $400 for another year.

They are a rip-off.

I ordered the home alarm system in the beginning of April. From the day the ordered it, my phone began ringing off the hook from Protect America sales and install department. I got at least 4 phone calls a day from the company up until today (May 19th). I constantly tell them to stop calling me, but they say there is no record of anyone calling. I am waiting for my phone bills and I am even thinking about filing a harrassment claim against them. In addition, the system that I got was "broke" after 2 weeks of attempting to install it.

It took 3 weeks for them to send me antoher until (so over 6 weeks because it took a week for the first package to come). Not only did I get billed for the time that my system was installed, the day that I installed they informed me that they couldn't contact the police or fire department in the event that the alarm is triggered because I need a permit from the city that I live in. They told me that they "forgot" to send it to me with the original packaging and that it costs $20 per year and that they were going to mail me the form. AND- to make matters even better- the sales rep tried to upsell me and tagged on an additional $5 a month to have the monitor set up through my broadband (which it was set up through my phone anyway), and my tech said that they would refund my money.

The money was never refunded (an additional $15 to date plus the fact that I paid for almost two months of service before I had my unit installed- and even though it is installed now, the police can't even be notified!) They are still charging my card at a broadband rate. Their customer service department is very unprofessional, unfriendly, and unhelpful.

The rep that I spoke to about all of the phone calls said that she doesn't know what to tell me, she doesn't believe that they are calling me because there are no notes in the system. I am really disappointed that I did not do my research on this company before I signed at 3 year contract.

In or around Sept. of last year I contacted PA(Protect America) because I was looking for a cheaper company to take over my current ADT system. I contacted them at which point I was told I could try out the system for 30 days with no obligation. After receiving my system some 10 to 12 days later and preparing to install it I then found an issue that was either caused by shipping or from there packing at which point I was told my there tech person they would ship me a new unit and have me RMA that defective unit back.

After several weeks of calling and telling there tech people the same thing over and over about the new RMA unit that I never received they keep insisting that I install the unit I had. I walked through the same process over with a different person about 9 times until it got to the point I was no longer taking calls but requesting a full refund of my money. I recently received a letter I was being turned over to a collection agency at which point I am witting you this message. I still have the original unit pulse all the upgrades I purchased with the defective unit and would like nothing more than to return it in the original package with a full refund of my money.

I ordered a system with this company. The service rep. explain to me when I receive my equipment a technician will set up an installation date. I've placed numerous call no one returns my calls. Finally the want to help me self install the equipment. I explained that wasn't the agreement. I sent the equipment back before my trial period was up and told I'll receive credit to my credit card minus shipping fees for the inconvience. Now the have their equipment back, all I'm getting is the run around, can't find my account, all kinds of excuses. I just want my money back.

I am a previous employer of Protect Amreica. A lot of people make complaints about this company which is rediculous. The number one complaint is about the auto-renewal. If you people would actually read your agreement then you would know that is does automatically renew if you dont send in your cancellation letter. You are able to send in you letter of cancellation the same day to sign your initial agreement and it will still be valid. You can send it in anywhere from the first day of your agreement and within 60 days of the 3rd year. If only people would read the agreement.

Also, as apart of your agreement you are suppose to call in MONTHLY to check your systems to make sure they are working correctly to keep your warranty valid. They could look in the history and see that you haven't called in and deny your warranty for replacement parts. I recommend everyone to call Protect America and ask for a copy of your agreement to be mailed to you so that you can read it, and to call in MONTHLY to do a test on your systems.

Again READ YOUR AGREEMENTS PEOPLE. Dont sign anything without looking over the agreement. I worked in the cancellation department and everytime I asked the customer if they read the agreement they said "No, who reads agreement?"

In 2005 I prepaid a 3 yr contract for a security system. The equipment failed several times and new sensors were sent. They also failed. I finally gave up and last summer I called to cancel my contract and the rep told me that the cancellation penalties would be more costly than if I just let the contract run it's course.

Now it seems the contract did run its course and was expired in February. Tonight I received a call from a serv rep telling me I have a $69 balance and that my contract was NOT cancelled. It was renewed! I never received any notification from them. At first the rep told me there wasn't a supervisor I could speak to. When I went to their online chat site, the rep "Jaime" said there was a manager who would call me.

The manager, "Bradley" called and was not very helpful. He just kept saying that their contract says they renew automatically, something I don't recall seeing on their contract. I explained all the problems I had with their equipment, and told Bradley that I spoke with a rep last summer and she led me to believe my contract would just "run it's course". He said it was not enough; I was supposed to send a letter.

I feel as if I was ambushed by and find the practice of auto renewal without notic somewhat questionable.

My husband and I purchased Protect America at our residence for the discount you recieve on your homeowners insurance and of course for the protection. this was in 2006. in 2007 we sold our home purchased a new one and contacted Protect America to see hwat our obligations were. We explanined to them at that point that we were nolonger residing at the residence to which the service was provided and that we would only pay to what we were obligated.

Unfortunatley Protect America doesn't practice the fine art of logging in phone calls made by the customer. When we had ened the contractual obligations, we again called them (keep in mind that the new owner of our old home has been enjoying free service at our expense). They then proceeded to tell us that they needed written confirm ation which we provided as if this wasn't insult to injury in the first place, Protect America decided to tell us after we had sent the written confirmation that it had to be mailed in 59 days before end of contract.

I don't know how these people sleep at night. This company should be investigated by the better business bureu, these practies has to fall under some kind unlawful business tort. Only that they keep taking money that does not belong to them. Theives and knaves.

I signed up for the service. The company sent me used equipment. I asked for new. The operator told me that we needed to get it set up and they would then send me new pieces if it didn't work. Once it was set up, I cannot get any help. I keep getting told someone will call back. They don't. The system beeps in the middle of the night and keeps my household awake. I have disconnected the system and contacted the company to cancel my service on their web site. I was told via an on line chat with Jackie that I cold cancel my account in 10/2010. She would have a manager call me. No one has called.

I have a useless alarm system that I am paying for monthly for two years. Please help.

I should have known the company was cheesy. I received a flyer in the mail and called them about their services. The fees seemed reasonable and the pictures of the equipment in the flyer looked to be a quality product. I thought it was rather odd that the only way they would do business was through automatic debit from my checking account, but since the monthly fees seemed to be minimal I decided it was reasonable. When the equipment arrived, it looked nothing like the flyer. The door and window sensors were small plastic pieces secured by a sticker on the back! Then I had to set up the system myself yet was still charged a set up fee.

When I later complained that the stickers kept falling off they sent me new stickers! These still did not hold. A few times when the alarm went off, they did not call me to check if everything was alright nor did a courtesy police officer arrive. I then realized that we were never really connected to the police through our phone line nor did it seem, was Protect America actually monitoring their systems. When I tried to cancel the service after a few months, they told me this was impossible until the contract was up unless I wanted to pay a $175 fee. I told them I did not believe this was fair to pay for faulty services. They told me they could not send someone to work the system, but that I could work with them over the phone to set it up.

This still never worked. I decided to wait for the contract to end. When my husband then called them to cancel, they told him it was less than the 60 day notification they required and that we would have to pay for another year. He then told them the same thing I had previously, that they expected us to continue paying for a service that we were not getting. When my husband told them he would stop payments, they threatened that they would continue to bill us and put our account through collections. After looking closely through their nearly 5 page, small print, contract, we found the 60 day notice clause. My husband verbally told them to make a not in our account that we would most certainly be cancelling this service by Aug. They insisted that doing so would mean nothing without a written notice.

We decided to wait and will mail the cancellation notice in August 2009 (just a bit longer than 60 days prior to the contract renewal). However, after seeing that although some people have sent them written notification, the company has conveninetly lost those notices, I think maybe we should make certain they get it by sending cancellation letters every week for the next few months. Anything to make it more inconvenient for them as they have us. How inconvenient do you think it might be if ALL of their clients sent them cancellation notices every week as well?

This company is a consumer leech. Their sole focus is to steal your money for a service that is never provided. They have no business ethics and should not be allowed to continue in business. They should be held accountable for their distasteful practices. No business should be allowed to continue when their sole purpose is to extort money from innocent and honest citizens who actually work for a living. As far as we are concerned, Protect American has stolen over $1500 from us and wants us to pay them even more to cancel a service we've never received! In essence, they are forcing us to pay them so they don't send us to collections...this is extortion. What would happen if all their customers suddenly stopped paying them in protest? Sending all the accounts to collections would surely cause a stir and gain attention. Wouldn't it? Then maybe something would be done about them to protect other consumers. I've never heard of such disgusting business practices (aside from AIG).

I could not yet have an opportunity to become a customer of Protect America yet, even if I wanted to! The pushiness and rudeness of the sales person, sounded like a young male, was beyond belief. After picking up a promotional card in the mail, I called Protect America to inquire about this company 's new wireless security system for the first time. I did not have time to look into or compare with any other alarm systems or companies out there.

It took me only a few minutes to get the basic features of the promoted Wireless GE Security System on the phone, before the young sales man began to press me to sign up immediately! I said Id better discuss this first with my wife. The sales person immediately scoffed at me as not able to make a decision on such a good deal. Then I also mentioned to him that I did not have time to check on other alarm systems and do some comparisons. The sales person immediately flew into an outrage, scolding me that I only used my wife as an excuse and was actually trying to search for better deals! I said it was true that I had both intentions and I did not think that was wrong.

Click--the sales person hung up on me. I could not believe any company's representative would behave so unreasonable and rude to their potential customers. At the time, before I had chance to read any of the online reviews of this company, either my wife or I was not sure if this rude behavior was only one person's bad manner or a reflection of the company's products or their service. After reading several web pages, Im afraid that this persons behavior was not at all accidental. It seems to fit into a pattern of rudeness and bad service other consumers have complained. I would never do any business with such a company.

I was told that I could use the internet to monitor my alarm system. When it arrived I was not able to do so and was told that it's something they are working on for future use. My alarm system is currently not responding due to Protect America telling me that my router doesn't work and I need to purchase a new one from them. I informed them that I was told it was working fine two months ago when I signed up with them. Then they said that other routers work just sometimes, but I will need to purchase additional equipment from them. I informed them that I have been lied to since day one and I want out of my contact and they said no because I have a 3 year contract with them and my grace trial period is over.

I was told false information about the services about the internet access and phone. Everytime I call protect America they try to sell me new equipment instead of solving the problem. I was recently told that they can not read my sensors and I have to buy new equipment from them even though they agreed that everything was working properly last month. I have only been with this company for less then 3 months and I want out without them messing with my credit, etc. They lied to me stating all kind of services that comes with my package and now they say that it's not available. They sales guy that I have called many time apologized to me stating that what he was told and I need to contact a manager to get what I what I was promised from him.

This company has a nice scam going! They offer you equipment at no charge, if you agree to a 3 year contract. The salesperson tells you that you can cancel after 3 years, and the equipment is yours. I've been a loyal customer of Protect America for over 5 years. When you agree to the contractual obligation, there is no mention of a renewal clause, which is automatic and clandestine, for 1 year periods at a time at the end of the initial 3 year contract. To cancel this service you must send in writing or email a cancellation at least 60 days before the contract expires.

If you cancel 59 days before the expiration, they tell you that you are responsible and will be billed for another year. Keep in mind that you must be able to prove to them that they received a written cancellation note, which means a certified letter or the like. THIS IS A TRUE SCAM. I really think the company is not in the alarm monitoring business as much as it is in the extortion business. I really feel sorry for the senior citizens who want alarms in their houses, and may be shammed by Protect America.

The fact that this company, who uses our great nations name in its own, would bully honest hard working people into paying for their service sighting a small clause that they didn't initially discuss and after the initial 3 year contractual commitment is met, is truly appalling! Especially when you consider the dire economical situation this country is in with hundreds of families losing their income every day. This type of auto-renewal policy has been deemed illegal in many states like New York (see ADT's settlement with its NY contract holder), and it is only a matter of time until other states adopt similar policies.

If they ever call my cell phone they are all going to wind up in a lot of pain.

What ever you do do not buy into there system it is the bigest pice of crap on the market... there system fails and then the they still want there money. Folks stay away from them because if you bail out they willturn it over to a collection outfit and you can't find any one to buy this CRAP

Protect America has one of the most dishonest security in this country. Protect America sells faulty equipment, gives poor service, has unconcern billing department representatives. Their monitoring system is guaranteed only on paper, if it does not work it is not replaced. Technician take too long to answer calls (45 minutes or more), and you still have problems with their system. When I got their system they promised the world. During the first year of monitoring the system worked poorly. It would only alarm in the physical location but it would take an hour or more when the alarm went off before the company would call. Once the monitoring service called 3 days late. I thought it was a break in and rushed home from work, there was nothing wrong and I remember that the alarm had gone off three days ago. I paid the first two years in advance to get a small discount.

After keeping the service for the second year I became frustrated because the monitoring service failed to work. When I tried to cancel the service I was told by their representative that because I had signed a three year contract, I would have to continue to pay until my three years were up and she assured me that my service would be canceled. She also stated that I would be able to cancel at any time after the three years. I told the representative that it was unfair to continue to pay for a faulty system and receive no monitoring service. She said that it did not matter, I signed a contract and I would still have to pay or they company would take legal actions. She assured me that my service would be canceled. I marked my check, note and bill with a cancellation of service the company started it back up again. I canceled again sending this information to the billing department.

After receiving more bills I paid three months in advanced and canceled again, stating that this was my last payment. Both of my parents were murdered in their home so I need a security service that works. I talked to Gerald and Larry in January, they both understood my problem with having a non working security system. Larry was going to cancel the service, no problem he would take care of everything. In February I received another bill and discovered Larry did nothing. I received several phone calls. Talked to Ashley and she was going to cancel the service. Later Jennifer called and I found out that Ashley's cancellation did no go through. Jennifer said that I would have to pay until my year was up in April 2009 and then I would be canceled. Nothing was every canceled, just being billed each month. Then Jen called and told me that I had to send my cancellation letter to the main office and not the billing department, who knew.

I had to continue to pay even though the service did not work. They would send me a new sensors if I paid my bill. She wanted me to give her my credit card and pay the bill,but I refused to give her my credit card or check information. During my last payment I made advance payments and explained that I needed new sensors because the old sensors did not work they never sent the sensors. Protect America says they would send new sensors, I have spent over 12 hundred dollars for a few months of service.

This company might have been good a one time or maybe never but they are truly rip off artist and a sad state of affairs. A company like Protect America will eventually go out of business because they do not care about their customers or giving quality service. Where are the laws that protect the consumer? How do I get rid of this company? They have already been over paid. Your attention to this matter is needed and appreciated.

Payed over twelve hundred dollars for less than seven months of service. No working security system. No replacement montors. They want to mess up people's credit.

Dishonest company! I signed a contract with this company 2 years ago, and the system worked intermittently for those two years. Now it does not communicate alarms to their monitoring people at all. I have wireless internet so I decided to use the internet to connect to the monitoring company. When the system stopped working after two years, they tried to tell me it was because of the wireless router that I have. This is the same one i've had for a long time.

After much frustration and contact with the company, they sent me a wired router after I told them I had wireless computers in my home. When I called them back, their answer was we sent you the part to work with our system, we don't care about your wireless system. If you want wireless you will have to replace your router with a wireless unit. The router is fine, it works everything else in the house. They never troubleshot anything. They just decided the router is the problem.

I am stuck with another year on my contract. Judging by the other people having problems with this company, I will also have trouble getting out of my contract at term.

They call my cell phone 4-5 times a day leaving recorded messages- the calls start a 7am and continues throughout the day.

I'm a recruiter and it interfer with my business calls

My experience w/ Protect America is very similiar to the others described. I moved to the DC Metro area for a temp work assignment. My wife signed up for a Protect America Security System. The sales rep indicated that we could cancel at any time. Of course, we called to cancel, we were informed that our contract was for 3 years and that we were obligated until the end of the contract.

My wife provided the name of the customer service rep that told her that we could cancel at will and the response was that he was wrong and that we were required to fulfill the real term of the contract. So for the last 18 months I've been paying $34/ per motnth for a service that we no longer use or need.

I deceided to purchase a home security system for my home from protect America. When filling out the application on line with Brian he asked me if I was renting or buying I stated renting he stated he needed my landlords name I gave him her name. Okay everything was fine he stated I should receive the equipment in 3-5 business days. He told me to call so the technician would schedule me a time to install the alarm system. O'kay I was told a technician would install the alarm to find out I had to do it myself.

The invoice had my name and the landlord so I called inquiring about the missing motion sensor and the invoice they said oh were sorry the landlord name was accidentally put on their. I called so many times talking to diffrent people about setting it up it was terrible. The next day I called to see when the motion detector would be mailed they couldn't find an acount in my name. I couldn't believe it! The sales department looked up my address and my social. Brian had actualy pulled up my landlords name and address and put the equipment in her name!!!!!!!!!!!!! I called my landlord and told her what happened. They apoligized we threatened to call the police.

They told my landlord she was responsible for the equipment until I returned it! She said, that's a lie! Whoever you mailed it to is responsible. She called back again and told them she was contacting the authorities and they tried to change the story it was a mess. The equipment is being returned I called that identity theft! I will never recommend this company to anyone If they would've maild the motion sensor to me, I would've never known they put this mercahdise in my landlords name.

I pre-paid Protect America for 3-years worth of service to avoid monthly billing and I indicated this to be a 1-time charge only since it was prepaid. The sales person never disclosed any information to me regarding an automatic renewal period and that no notices to renew would be sent to me. The renewal period has a supposed 60 day window to provide written notice to terminate the agreement to avoid being locked in for another term. I never intended automatic renewal and why I specifically pre-paid for the 3 year term. The equipment they sent disfunctioned about a year into the agreement by going off every night, waking up the family.

It became very frustrating and the system is very sensitive and cheaply made. The remote sensors are also disfunctional over time and do not make clean contacts so you have many false alarms. Since I received no bills or paperwork from Protect America a year into the service term, I found it difficult to contact anyone and resolve so I simply unplugged it, wasting the prepaid money but getting undisturbed sleep. I obviously was not connected to their monitoring for 2 years as they should be able to know from their side of the service and as mentioned, I never intended automatic renewal and was never informed of their renewal policy from any sales person, was never informed of the actual renewal until I started receiving bills, by which time it was too later according to Protect America to cancel services.

After I did send the termination notice after realizing what Protect America was doing, they called my wife when I was out of town on business and coerced her with harrassing threats about credit and obligation under a contract. My wife unknowingly gave a credit card and they charged over $120 for service I never recieved and never intended to renew. They continue to bill me for these services from now, February 2009 through November 2009 according to their customer service.

I filed complaint with BBB, I emailed the CEO of the company and everyone (4 different customer service reps, supervisors, managers) failed to rectify the situation. You know they have marching orders from the top to stand firm and not allow customers to terminate. You get the feeling they are very well versed with the issue at hand and have script they follow that is all consistent and similar, never listening to the integrity of the complaint and never accomodating fair business practices to resovle simple issues with unhappy customers. You also get the feeling that they have specific sales strategies to misslead consumers about the renewal period, termination requirements and forcing you into additional terms of service that you never intended to purchase.

My husband and I purchased our first home 3 years ago and got involved with Protect America so our 2 children would feel and be safe in a new house. They were so nice when I signed up, then they turned out to be not so nice! We tried to cancel our contract because the system, of course, wouldn't work. Then, defeated, we stuck out the 3 year contract. I called today to cancel.

To my surprise, the told me that since I didn't notify them 60 days prior, that they will be extending my contract for another year! What's crazy is, we don't even have the security system anymore. We are being charged monitoring fees and do not receive monitoring! FOR # YEARS! How is this okay? How con someone be allowed to rip people off like this?

50.00 a month out of our checking account that we cannot stop

This is the most dishonest company I have ever dealth with. We started the service in 2005 with the knowledge that we would need to sign a 3 year contract. Protect America were two months late getting our service started. They told us they would give us credit for the two months at the end of our contract. We had the service for about 10 months when we sold our home. The new home owners were suppose to continue the contract, but they did not.

We contacted Protect America to see if we could get out of the contract eary. They refused this request even though no ones was using the service and said we would need to pay for the next two years. We paid $29.00 a month for the entire three years. I contacted them in August of 2009 and reminded them they were to give us credit for the two months at the beginning of the contract when they were late getting us hooked up. They said they would look into it and get back with me.

The next thing I heard they were sending a bill and said my contract had automatically renewed for another year. When I contacted them and said this is crazy because we have being paying for your service for three years and have only used the service 10 months, they told me because I did not sent in a written request to cancell the service, it had renewed. I tried to explain that I had been in contact with their staff and was waiting for them to send me a final bill.

The next think I heard they had turned over my account to a collection agency. I have great credit and did not want this reflected on my credit. The collection agency said Protect America had signed off with them for $675.00. I told them this was absurb because I had just sent the final payment to Protect America for $149.00 which should have finished my three year contract. I tried to work with Protect America. I talked with Alex who said he was the billing manager. He would not work with me at all and in fact when I called back the next day, he said he had never spoken with me. They referred me to the assistant manager who said my only options were to pay them $100.00 and resign for three years or pay the collection agency. I told him this was crazy since I have not had the service for the past two years and can not use it where I am now located. They were rude and did not attempt to help me.

Emotional stress dealing with a company who does not give a damn about their customers. It is going to cost me another $509.00 to keep this off my credit record. I do not owe any of this money and I paid them to two complete years when noone was using the service. I would love to be part of a class action suit. I do plan to send a report to the Better Business Bureau.

Letter my Attorney sent to Protect America trying to get them to shut off the service I did not want. James signed up for your alarm system 3 years ago. He made sure when he singed up for the service that it was noted on the contract that it would be a one-time charge. When the contract expired, he received another bill. He called your company and told you that he did not want the service and request it be canceled. He was told that the service automatically renews if it isnt canceled. He told you he wanted it canceled but was told it must be done in writing. He requested in writing that you cancel the service and was told that it was after the three year period and could not be canceled without payment of the charges.

[James] did not renew your services and was not notified of the automatic renewal until he received the bill. As he had noted on his contract, it was to be a one-time charge. He does not want to continue with your service. He requests that you cancel the service and cease and desist from billing him for services that he did not request and does not want to use. He also requests that you do not put anything negative on his credit report since you are billing him for something he did not request. When you receive this letter, please provide [James] with proof that you have canceled the service, will not continue to bill him and will not do anything that will affect his credit report.

Protct America is sending me threatening notices they are going to report negatively to the credit reporting agencies, and they are also calling all the time on my cell phones with different phone numbers and refuse to get the service cancelled. They are saying they will charge me for another year of service which I did not agree to. I had it noted on the contract when I signed it that it was a one time charge, and now they say it isn't legal because it wasn't part of the contract. I wrote this next to where I signed it. If it's not a legal because I wrote it was a 1 time charge, then the whole contract should be void.

The system never worked right from the start. It was always going off and saying system failure, or many sensors were not working, or had failed. They sent me new sensors which were big and bulky but they dont work any better than the small ones they originally sent. My system doesn't have all of the sensors working because they have been removed out of the system because they keep failing. They keep charging me for the service I do not want or am not using since I told them to cancell it. After I had my attorney send them the letter they continued to say they never received the letter. I had the attorney fax it to them. Now they are saying they are going to charge me for the service for the whole year and not going to cover the service they are charging me for. There needs to be a class action suit against Protect America and these type of practices.

I just went through a similar problem with Protect America. I had called them to lower my mortgage insurance, The rep I spoke with Eric (wont give last name) raced me through a site in which he told me I didnt need to read. then we did a 3-way call to my husband, Eric told my husband that we would need to get drafted a fee for 19.95 for shipping and handling, my husband then asked to not draft from his account after this first time fee, Eric informed my husband 3 times that this was only a one time starting process and that they would not debit anymore money from our account they took out the initial S&H fee of 19.95.

And on February 2 2009 they did debit again in the sum of 29.95 which caused major problems in our checking account ( 4 NFS Charges), I called these people and they are not willing to work with me on the issue. Accordance to Alabama law I had 3 days from the time I received this equipment to cancel my contract with them, I let them know about Alabama law, and continued to cancel my contract on the third day.

Now they are harassing me via phone, and email. Since this happened my husband had to cancel his debit card and file a dispute to stop them from pulling out of our account again. Now I have contacted my Governor whom just called me today concerning this, he is sending information to the attorney general of consumer affairs. I also wrote to the President and filed a report to the BBB.

4 NFS Chargers of $38 because it caused my bank account to go into the negative. plus the initial 29.95. which adds up to $181.85 total.

The product is not a quality product. You have to be willing to spend hours on the phone to get it to work at all. If/when it fails it beeps until you finally disconnect it. The Website and sales people are very professional. Once that contract is signed, you are trapped.

It is legal for a company to have a contract where they are responsible for nothing and you are responsible to pay whether the product works are not? I believe this contract is consumer entrapment. Read the many complaints against Protect America. They should be renamed Rip Off America and put out of business. Surely, this cannot be legal.

In May, 2007, an employee of Protect America Inc. called my home at approximately 10:00 P.M. and gave me a long sales pitch concerning home alarm systems. I informed him that I had a home destroyed by Hurricane Katrina located in Chalmette, LA that I had intended on rebuilding and would be interested in the system/plan WHEN I was able to get phone service in that area.

At that time, there was still no phone service from Bell South available, so I could not POSSIBLY hook up an alarm. He got me to complete some type of internet form which he later said was a contract but which I had little understanding of. I stressed to him that I DID NOT want the equipment shipped until I called HIM, which I could not give him a definite time frame as I knew Bell South could not tell me when they would be providing phone service in the devastated area. However, when I arrived home 2 days later, a shipment from Protect America was on my porch! I immediately phoned the company and explained that I had been lied to by the sales rep.

They reassured me that I would NOT be billed, nor would I receive any late hook up charge for not utilizing the equipment within a specified time period. I kept the box, unopened, for approximately two months, after which time I received a late fee of $200.00--$300.00 (I can't remember exact amount) charged to my credit card from this company!

I immediately called them and was told I'd been charged since I hadn't hooked up the alarm within their time frame! I again explained my situation (no phone service!) and was told my card would be credited back the amount. It was the following month, after which time I cancelled that card out---so that I would not be charged by this company again! I also asked for a return address to send the alarm back and told the rep. that I was NO LONGER interested in ever doing business with such a dishonest company.

I was then told I'd signed an internet contract which I do not recall doing and that I was legally obligated to them for several years! Again and again I explained to different reps. and managers that I COULD NOT possibly utilize the alarm yet and was fed up with having to explain my situation to so many different people yet never getting any understanding or resolution. I was bombarded with phone calls from the company for months---each time I explained my dilemma and each time it seemed to fall on deaf ears.

Finally, I returned the box to an address I finally was able to get from someone and never heard back from them. Now, I understand from a credit reporting agency that I have been placed in Anderson Crenshaw Associates (Dallas, TX) collection agency for an amount owed Protect America of $1278.00. I have absolutely no idea what this charge is for or why I was placed in collections. For the past 28 years---up until this company's phone call to me----I have had an EXCELLENT credit history. I have NEVER been late on any payment and, in fact, pay all of my bills, including charge cards, IN FULL, each month!

BEWARE! Due to a company relocation I moved from Phoenix to Cincinnati. I had 6 mos. left on my contract so I contacted Protect America to find out my options. Protect America stated I could transfer the alarm system to my new residence. Once I moved into my house I contacted Protect America to reinstall my system. I was advised they had no technicians in my area. Stuck with a system I could no longer use I choose not to renew my contract. I advised Protect America in writing 45 days prior to the contract ending and received a telephone confirmation. This however did not stop Protect America from renewing my contract for another two years.

I contacted customer service numerous occassions, the staff was rude and unwilling to work with me. I wrote a letter to management and got no reply. Subsequently, I was turned over to collections. I was harrassed daily for months. My collection account shows a balance of $527.00. I am completely astonished at the way this company does business. I am now a happy ADT customer.

Despite fullfilling my initial 2 yr. contract, I now owe an additional $527.00 to a collection agency. My credit score has dropped over 100 pts.

I started my service with Protect America in March of 2006 when I purchased a home. After experiencing high pressured sales tactics, they waived a fee, or so they said. This fee was immediately debited from my account and I had to dispute the fee and wait 30 days for a refund! Then once the equipment was actually mailed to me, it turned out to be faulty equipment, not working properly, etc. When I called and requested new sensors, the fee for this was extremely high. I decided against purchasing more sensors and went with ADT instead.

At this point I tried to get out of my contract but the fees were more than what I owed on the contract so I decided to fulfill my contractual obligation of three years of service like a responsible consumer would. Jan 8th, 2009 I sent my cancellation request. After not hearing back from the cancellation department as I was informed would be the next step, I called them.

Today, Jan 9th, 2009 I have been informed that my contract will cancel De 2010 because I missed the 60 day notice cancellation request by two weeks! I told them that I refuse to pay another year on service I have not used in over two years and that for 2 weeks I should not be penalized for an entire year! I have stopped the ACH from my checking account and will just have to deal with the repercussions of collections and possible charge off.

I don't understand how this company can continue to be deceptive in their practices in which I see as unreasonable. A 30 day notice should suffice but apparently with Protect America it does not. I was not even aware that a 60 day notice was mandatory or my contract would be automatically renewed. That is ridiculous. When I first got my service, due to the horrible experience I had then submitted a complaint to the CEO and to the BBB. Now here I am again having issues with the same company. I certainly hope that enough voices are heard and a class action lawsuit does stem from this.

I was billed 4 months for no service before finally telling my bank not to allow any more drafts from this company. After 6 months I finally spoke with a rep who attempted to set the system up only to find out I could not use the keypad that was currently in the home. I was told they would send me a new key pad. Once I received the new keypad, I was told by the next rep that I should have kept the old one because it works off of cellular lines and he couldnt set the new key pad up because of the type of phone service I had. I sent the key pad back to Protect America and have yet to receive another once since.

As a result of their negiligence, they have sent me to a collections agency and now have a lawyers office calling me. They are trying to force me to pay over 600.00. When I explained to the attorney's office everything that happened they still wanted me to pay 200 for service I have yet to receive. When I refused I was told I would continue to receive collection calls. I would like to have this account closed,and withdrawn from all lawyers offices. In addition to. have no further harrassments from any other agencies and be refunded for the 4 months of service I never received.

I contacted ProtectAmerica because i wanted to have a home security system (pre-installed) activated in our home we just moved in. They called me on December 1, 2008 and the sales person aggresively pursuaded me to purchase the service from them, which i did. I thought they would have my system up and running in no time. After 3 days of not hearing anything from them, i received a call from them asking me what model was my existing system. So when i got home to check, i relayed the info to them.

The following day, she asked what specific model number, and again i relayed the information that night. The following day she asked me if i knew the master code, and to try the default. By this time i was getting irritated because she could have saved me the time by asking all the details she needed on the first day. After several days, they called again, and Kristen said that she would send me a converter panel that she was 'not sure' would be used by the technician when he gets there, but she wanted to charge me shipping for the panel regardless. I refused to pay for something that i would not use, and after talking with the supervisor, said i wont be charged for the shipping.

You can imagine my surprise when i was charged for it. Kristen did not want to schedule the technician without the panel arriving at my home, so she advised that i wait for the panel first, and then call back to schedule for the installation. On december 9, i received the panel, and when i called up Protectamerica (i wait about 15-20 minutes to talk to someone), they told me that the technician would come to install the system on December 22. After all this wait, my system would be installed 3 weeks after i purchased the service? I was not comfortable living for 3 weeks with no security, so i told them i would cancel the service. Kristen noted the cancellation on my account, and said that Terika from cancellation would call me for the details.

I called another security company and they had my system running in 1 day. Terika never called, and i attempted several time to get a hold of her, she was either out of the office or talking to someone else, but never returned my call. I am just trying to cancel my account, and i have to go thru so much trouble. I called twice on December 12 and finally got a hold of Terika, and now she informs me my account was not cancelled, i need to send in the converter panel for them to cancel the account. In the mean time i was charged for the first and last month, and SHIPPING charges. Plus there is a $79 restocking fee, which was stipulated in the agreement that i never received.

The staff are rude, i was on the phone for 60 minutes and was passed to 5 different people. The supervisors werent much help either, they were apathetic to your sentiments. One supervisor (Reginald Thomas) said he couldn't do anything, and that i should have read the agreement that they never sent me. I was hung up twice, once when i asked a customer rep that i wanted to speak to his supervisor. This company is bad, just look at the number of complaints with BBB, 1029 in the past 36 weeks. The service is horrible, the staff are downright rude, and nobody wants to help you with you concerns. These guys have no regard for CUSTOMER SATISFACTION, and will rip you off with swindling business ethics

At this point, we already had several problems with it both going off randomly and also not going off when it should have. Then when a legitimate event took place, it didn't even wake anyone up and was no longer connected to the police, without our knowing of the change. Protect America told me they could make upgrades to improve the alarm for additional fees and I declined. I felt they had not been honest so far and I instead chose to cancel service. I have not used the service after this date, and the alarm has not been turned on or even active since then.

I was told I was under a contract that automatically renewed in April, and that the cancelation fee would cost more than paying out my monthly remaining contract. This was the first time I was informed of the automatic renewal, as seems to be common based on the lengthy number of similar complaints on the BBB. I was also told they needed cancellation in writing. So, I sent the cancellation email in October 2007 from my Time Warner roadrunner email account to begin effective at the end of my current contract in April 2008.

In September 2008, charges were still being drafted from my bank account. 1st week in October I called Protect America and was told that although they had a phone log of my request for cancellation that they could not find my original cancellation request sent by email and they asked that I send a copy of this year old communication. I no longer have the email account where this was sent from a year ago since the email provider was bought by another company (Comcast). I was then told I needed to submit an additional cancellation in writing and this was all they needed for the service to be cancelled. I submitted the cancellation to the email address provided by the CSR and requested confirmation. I never received the confirmation in writing, but was told on the phone verbally that it was received. In order to protect myself from additional automatic withdrawls that I was told would no longer be coming, I gave my bank instructions to not release more funds to this company.

In the mail at my house I received a bill on 11/23/08 from Protect America with a due date of 11/11/08 for services in November. I submitted an additional email to the two different CSRs I spoke with previously, one of which was returned as undeliverable as it seems to be an email address no longer in service. I again requested confirmation of receipt of the email and they sent nothing back in writing. I also went to their website and sent a complaint to the CEO in the form they had there for complaints asking for a refund of $162.10 for payments after 5/2008. I forwarded the thread to both general billing? and support? at Protect America to make sure that someone was getting my emails and would respond. I still received no written response.

On 11/24/08 I received a call from Kyle Young (1800951-5111 x-8349). He said my contract was not cancelled, that the contract was renewed again, and that it would expire in 04/2009. This is not what I was told by the previous CSRs that I spoke with and sent cancellation letters to! He suggested that he was willing to resolve? the account issue by charging me only half of the cancellation fee instead of the full rate. Kyle also informed me that if I did not pay the Nov. bill that he would send it to collections.

This is not acceptable! I paid for this service 13 months after my original cancellation request. I have met every request this company asked and now they are asking me to pay more. This company has not provided a valuable service, service I thought I was getting and has done things I find to be dishonest solely at the disadvantage of the customer. I do not want to do further business with them or pay them anything else!

id? How can this company keep doing this to people for so many years? It seems that the only group protected under the law here is the business and not the consumer. Just look at the number of compaliants here and on the BBB. It is absolutely unbelieveable!

Protect America has already received $421.46 for services I did not use after my initial cancellation submission and is asking for an additional $194.52 to complete my bogus contract that they did not cancel when they said they were going to cancel it before the last automatic renewal. I have also been required to spend over 20 hours dealing with their customer support BS, the BBB, and finding out about legal actions to take because this company did not do what they said they would do. Their service is terrible, they obviously don't care about their customers, and they are making money off consumers that do not want and do not use their service. Where is the justice in that? I thought consumers were supposed to at least have reasonable protection against unscrupulous companies.

I contacted them about possible security services. After receiving a very hard sell from a Mike, in which he asked me to buy services from them without telling my partner, I called to advise we did not want to work with them. I also received an email from a Robert and replied by return that we had decided not to work with them. I'd provided my cellphone and my girlfriend's as an alternate, and we then began getting frequent calls to our cellphones, with no messages being left (all from different numbers).

I called to direct that we both be put on their do not call list. Within a couple of hours, she'd received another call. I called to complain and was put on hold. After five minutes on hold, I hung up and called back -- and there was no answer.

They used cellphone minutes on both our phones. They disturbed our workdays and our evenings.

This company has repeatedly called my cell phone - despite the fact that my cell phone number is on the do not call registry - with an automated sales call. I have repeatedly asked them to stop calling me and put me on the do not call list. After the third call I asked to speak to supervisors or managers and they would hang up on me. Yet, I still get sales calls from them!

cell phone airtime usage

In January of 2006 I signed up for a 2 year contract with Protect America. In June of 2007 I was going through a divorce and sold my residence and called Protect America to cancel my contract at which time I was informed that I couldn't cancel the contract until November 2007, 60 days prior to my contract date. I continued to pay monthly on my contract agreement through January of 2008. December of 2007 I faxed a copy of my cancellation request and I was told on the phone that they would honor my request.

I continued to receive bills from Protect America and in May of 2008 I contacted Protect America and they said that they never received my cancellation request, so I faxed them the request again along with the original fax conformation. I continued to receive bills from Protect America and in October 2008 I contacted them again and got the same excuse that they did not receive my fax so again I not only faxed but I also scanned and e-mailed they original letter along with 3 fax confirmations, at which time I called them back to confirm that they received them. They informed me that they would get back to me concerning my account.

It is now November 2008 and I am now receiving threats. I contacted them and the first thing I confirmed was that they had my cancellation which at this time they said that the cancellation would be good starting January 2009. After explaining to the for the 6th time I was informed that they still required me to pay for a service that I am not using for the entire year of 2008. I met my contractual agreement financially and even paid for a service for 6 months that I did not use. Now they expect me to pay for an additional year. I have made repeated attempts with no avail. As many complaints that I have read about Protect America with many many other clients that have this exact same problem, why is there not a class action lawsuit against this company. If you search the web and other sites you will find many other people with the same problems. Their business practices and the way they handle business is reprehensible must be stopped.

I spoke to a CSR back in September and advised her that I wanted to cancel at the end of the term and she made no mention of the 60 day notification. As a consumer, I don't feel this type of practice is fair and there should be no automatic renewal on a service contract that one supposedly can't cancel.

The damage will be to my credit if I don't pay the ransom like monthly fee. I was advised quite quickly that if I refuse to pay the contract in full, that it will show up negatively on my credit report which I take quite seriously.

We started our service with Protect America on October 31, 2005 and had nothing but problems from the start. Sensors constantly had to be replaced, communication error messages have to be cancelled at least once or twice a day for almost 3 weeks - Police was dispatched to our house 3 times due to faulty equipment! It took them 3 weeks to send a tech and we had to pay US$150.00 on the spot. We have been completely dissatisfied with Protect America and it's customer service We tried to cancel our service in August 2007. We were told then that we had to wait the full 3 year contract term to cancel. We told the service representative then that we would fulfill our 3 year contract, but were sure to state how unhappy we were with the product and that we were only continuing the service to satisfy the terms of our 3-year contract, the terms which were never clearly expressed to us.

On October 1, 2008, 30 days in advance of our 3-year contract term, we called to cancel our service again. However, we were told that because we didnt notify Protect America in writing 60 days in advance of our contract term that Protect America will be taking our money for another year for a service were not happy with and for a service we told Protect America that we had expressed our wish to cancel back in August 2007 and had asked for a note to be placed on the acccount to NOT RENEW IT!

We were told by a representative to submit the letter by fax to expedite the process and that he would arrange for the cancellation. That was done and 5 days latter we called to confirm, only to be advised that the letter was processed and that our service would be cancelled as of OCTOBER 31st , 2009! The only other option given was to pay US$150.00 and they would cancel the contract AS A COURTESY. We were left with no alternative other than ordering American Express not to accept the charges and filing a complaint with BBB.

I've been trying to cancel my Protect America account for years. I finally took the advice of another poster and mentioned contacting the Better Business Bureau. I immediately received a response saying that my account would be cancelled and that no more fees or charges would be applied to my account.

After reading all the horror stories online, I still intend to contact the BBB. Even though the issue is now resolved for me, I can't stand to think about all the other people that are getting screwed.

I've had $30 drafted from my bank account every month for the past five years even though I only used their service for about 3 months.

I have contacted Protect America several times in regard to my account. On Friday my home was struck by lightning so I called them to see why no one called me to see if I was okay. They told me they received no signal. They said they were going to call a technician out and they called me back to get my checking account number because they claimed the vendor would not come out without it. It comes to be Wednesday and I have a man coming to install new cable wires in my home and he informs me that my alarm system is not even connected.

I call Protect America and spend over 5 hours on the phone with them, most of this time on my cell bill which I will have to pay for. The lady I spoke with Jessica at extension 8329 talks to me about fixing my systems and has me do all different things and when it is all said and done my phones dont work. She calls the local service techs to come out but they cannot come out until the morning so I am without phone, when they come out they tell me it has nothing to do with the phone lines and that I need to call my telephone service provider. I tell them OK and explain to Chad from Tampa Signal that my home was hit by lightning and since my alarm hasnt worked. He tells me he thinks the connections are all bad and that the board is fried. He never checked the second panel in the bedroom of my home.

I receive a call from Kyle at Protect America extension 8349 telling me they can get me a good deal on a great system. I tell him I need to replace the system with the same system I have now because that is all my insurance will pay for. He tells me he will work up a quote. Well on the phone he says he can probably do something for $700 plus labor when I received the quote it is for $2200. He included wireless sensors for an additional $1275. I called and asked why he did this and he said that the guy told him it would be too much work if the hard wiring was bad.

Ok, I understand that, however my question is why is no one checking to see if the wiring is bad before charging my insurance company a ridiculous amount of money? He cannot answer this question and gets angry with me. I asked him for a copy of my monitoring log, he tells me NO. I told him I looked up the compacy on the BBB site and it is listed as unsatisfactory and he hangs up on me. I call back and demand to speak to a supervisor. Her name is Susan ext. 8400 she tells me that I am out of luck.

I send that quote to the insurance or thats it. I tried to explain I will take no part in insurance fraud and if you dont know if the hard wiring is broken for sure how can you charge me for wireless? She has no answer. I ask her for my monitoring logs, again NO. Then she tells me that the 4+hours on the phone with Jessica are documented on my mothers account. Her address is similiar to mine. I must give the people at Protect America my address and password each time I call. I ask her if they make these mistakes often and she tells me it is my fault for having both accounts under my name with similiar address numbers. I think this is incompetence.

I call Criticom who does the monitoring for Service America and speak with Jenna operator 116, I ask her for a copy of my monitoring report and she tells me that Protect America will not let them give that to anyone. She did confirm that on July 26th they sent a cannot communicate note to Protect America, which means the alarm was not working and that Protect America should have called me, they never did. I also asked for a copy of my service agreement and they will not send it to me. I signed up via the internet and when I go to the emailed copy they sent me I can no longer access it.

When my home phone provider came to my house he said the alarm wires were cut and that was the reason my phones didnt work. They will not reeimburse me for my cell bill or time lost from work trying to repair their cruddy system. I asked to terminate the contract and they want $720 to buy it out, like these thieves deserve anymore money. STAY AWAY FROM THEM!

It has been over 3 years now and they are still billing me without providing service. They have never sent me a renewal contract or contacted me to renew anything. I have had alarms accidentally go off to never receive a call to check on us. They are the worst company out there. Out to make a quick buck and step on whoever they can. STAY AWAY FROM THEM AT ALL COSTS! Unreliable security of my home. Paid Time Off wasted waiting for technicians to never come out to my home. Poor customer service time run by University of Texas students who don't care about whether or not my home is secure.

I contacted Protect America to cancel one of my home security accounts (I have two--one is rental property). My tenants for the rental property use their cell phones only--therefore the alarm system was of no use. I was informed by several Protect America reps that the policy that I was attempting to cancel automatically renewed itself for one year after my three year contract. They further explained that the automatic renewal is standard unless 60 days prior to the contract expiration a cancellation notice is submitted to Protect America. This policy is absurd. Protect America does not attempt to notify its customers of their three year expiration (which you would think that this courtesy would be extended to customers of 3 years or more). The 60 day clause is very misleading and arbitrary. Not only are the loosing one account but two as I have submitted my cancellation notice far in advance for the discontinuation of both of my accounts. They seem to not care that they are loosing good customers. Where is there integrity?

We started our service with Protect America on September 2, 2005 and had nothing but problems from the start. Sensors constantly had to be replaced, communication error messages have to be cancelled at least once or twice a month, and weve been completely dissatisfied with Protect America.

We were so unhappy with Protect Americas product and grew so tired of constantly having to deal with this inferior product that we tried to cancel our service in January of 2006. We were told then that we had to wait the full 3 year contract term to cancel. We told the service representative then that wed fulfill our 3 year contract, but were sure to state how unhappy we were with the product and that we were only continuing the service to satisfy the terms of our 3-year contract, the terms which were never clearly expressed to us.

Today, on August 1, 2008, 30 days in advance of our 3-year contract term, we called to cancel our service again. However, we were told that because we didnt notify Protect America in writing 60 days in advance of our contract term that Protect America will be taking our money for another year for a service were not happy with and for a service we told Protect America that we wanted to cancel only 4 months into this contract. WE HAVE NEVER BEEN SATISFIED WITH PROTECT AMERICAS PRODUCT! Apparently, customer service is not a priority with this company. The only priority seems to be duping people out of their money.

I entered into a three (3) year agreement with Protect America. After using the system, I was not satisfied and intended to end the contract once the three years lapsed. The contract states that you have to inform them 60 days prior to the end date to cancel. Unfortunately I informed them 30 days prior to the end date and was told that I had to have it in writing, so I sent a fax.

Once they received the fax they informed me that I need to inform them 60 days prior to the end date, Therefore they are trying to hold me in this contract for another year ($360). I understand that the contract states 60 days and I informed them 30 days, but what is the difference between 30 days and 60 days? I feel like the three year contract was extensive enough for an inferior product and now they are trying to destroy my perfect credit with a bogus claim.

I refuse to pay them a dime more. I will inform the credit reporting agencies of this to try to protect my credit. I paid the company for three years consistently and now they want to try to destroy my credit because I didn't inform them 60 days prior to my end date. Any reputable company would be confident enough to contact you 60 days prior instead of trying to pull the wool over your eyes and hope you don't notice.

My mother ordered Protect America security system for our home, and this system has not worked properly since we recieved the pakage in the mail. I put up all the sensors, put they are not working properly. Everytime I call I have to spend several hours trying to get the system to work. I want to cancel this service all together. I have had a bad feeling from the beginning about this bogus internet security system. They keep saying you need 7 days to cancel, well it has not worked 1 day since we recieved it. Why are they counting 7 days from the time it arrived in the fed ex box.

This system has not worked one day set up. Now I am waiting upon extra sensors to be recieved, yet again so that the sensors will work on the most important thing, my doors in the house. Why should I pay for a alarm system that is not protecting me, and I am still within the installation process?

There are stickers attached to my doors, and walls. Also, this system is just not working properly. What more can I say, this is so frustrating.

In 2004 I signed a 3 year contract with Protect America. Received the equipment which I installed. Worked good for about a month or so, then one window or door security after another started failing. They indicated the batteries needed replaced, which I replaced several, at about $5.00 a pop. They kept failing, they said to send in and they would replace. They did, but got to be pretty often and that would leave the entry to the house unprotected.

When my 3 year contract was close to being finished, I called them and said I wanted to cancell, they told me to email them and that would take care of it. I did on October 1 2007. I disconnected the unit completly. They kept sending me billing, I told them I had ccancelled. They had received my email ok, but said they said sorry but your contract has been renewed before receiving it. I said I wasn't going to pay. They kept hounding me with phone calls to pay.

Now today I get a call from a collection agency. I told her I was through with Protect America, she said no your not, you will pay, I said no and I was hanging up on her and did. She called back and said I was being sued. I followed their rules, finished and paid for the 3 years contract. We will have to see how this plays out. My suggestion to anyone who is thinking about Protect America as a security for their home or business to think again. They are an unsafe company to deal with. Thank you