Pro Craft Liquid Siding

This paint was supposed to last for twenty-five years. It doesn't. My paint continues to crack and peel. I don't want my woodwork to be exposed to the elements. I called 410-737-2022 (my dealer), and was told the number is no longer a working number. What do I do now? My wood will rot, and then the wood will have to be replaced. The exact reason for my purchasing this paint process. This paint process was not cheap. I am 73 years old, and did not think that I would have to paint again.

What a crock! Going out of business is not an option. The paint manufacturer should be held responsible. If the manufacturer allows fly-by-night people to operate under their name, then the manufacturer should be held responsible. How can they sell a process that is supposed to last twenty-five years, and then go out of business in six years. How can this be allowed to happen? How can the consumer be cheated like this? This was a large investment for me.

We had liquid siding installed on our home in June and July of 1999. On Aug 8, 1999 we talked to Charlie in the service department about the caulking. It was cracking. We were told that the crew chief would call and set up a time to come out. On Aug. 21, 1999, I left a message on Charlie's voice mail asking for a call back. Aug. 23, two men -- Ron and Randy -- came out. On Aug. 30, Ron and Randy were to come and work on our house. A message was left on my answering machine stating that Chris would be out to the house on Aug. 31.

Chris came out and was gone before we got in from work, we found some places that were missed. Sept. 6, 8:45am we got a call from Chris stating that Randy would be at the house to spray, I told them about the missed areas. No one showed up or called.

Sept. 7, Randy was here to do more caulking, the caulking was not good so George (my husband) stopped him and called Charlie on Sept. 10. Charlie said they would re-do our house. Sept. 14, talked with Charlie, we were told that Chris would be here by the end of the week to remove old caulking and redo and spray house.

May 31, 2000, I called and left message on voice mail at 11am about bubbles in siding. ...

Aug. 1, 2000, called and left message stating that I am still waaiting for someone to come out and fix our problem. Aug. 2, called and talked with Nat Campbell, I told him the problem and also that at this point we were seriously considering going for gettin our money back, he transferred me to a woman. I told her that we were very dissatified and that no one has returned my calls. She said that she would talk to Charlie that evening or the next morning and that they would get back to me. I told her I wanted a supervisor to come out here -- that we have bubbles, cracks and a lot of discolortion on the seams. It is now Aug 4, and I have not heard from anyone at Pro Craft.

Fran needs to read that Pro Craft warranty and take careful note of exactly what it says the company is obligated to do. Then she needs to write a certified, return-receipt-requested letter to the company, informing them of the defects and demanding that they fulfill whatever obligations the warranty places on them by a date certain. If the company does not respond, Fran and George may have to go to court. Depending on the amount of the damages, this could be either Small Claims Court or Superior Court.