Princess House

I first have to say that I've had my Princess House "Miracle Dish"/Casserole since May 2010 (3 months). I have cooked several things in both the microwave and the oven. But the perks of this dish was the fact that you could cook meals in the microwave, quickly. Today, I went to make a simple dish of baked zitis. The recipe I received from my consultant stated to place the dish in the microwave for 25-30 minutes. I chose to put it in for 25 minutes. I heard the oven beep that it was done. I wanted to give it a minute before removing it because I knew it would be very hot.

Less than two minutes later, I heard a scary pop in my microwave. I opened the microwave and saw (and heard) the dish shattering. I quickly put a towel over it. It was completely shattered with my zitis inside it. I literally had to take the entire microwave plate turner out in order to remove the dish. I've cooked chicken in the same dish for 45 minutes, in the microwave (which I followed from the recipe that was given to me), and the fact that it could shatter has never crossed my mind!

Wife and daughter, each bought glass serving jugs. After less than a year use, both cracked where handle attaches to jug. When approached abut warranty Princess house reps stated they would only provide a 50% credit on replacements. Plus they would charge full shipping. Princess House web page clearly states on their main product page: "Each piece represents the perfect combination of beauty, precision, performance and versatility and is backed by a 100% satisfaction guarantee."

I just received an e-mail regarding Pyrex casseroles breaking, and wanted to add my story - except this time it's a Princess House casserole. On Sept. 15, 2009, I was baking a prime rib in a used, but 100% perfect condition casserole dish that I had used before to make similar prime ribs, and had the casserole shatter in my oven in exactly the same way as the Pyrex casserole complaints. I thought it odd, and have spoken to friends about it, but now am wondering what the composition of PH is, though I have been unable to find that online. Just wanted to add my warning to the others!

I purchased some items from them, in their catalog they state that if you buy a certain amount they give you a credit to buy something from their catalog. example if you purchase $300 woth of merchandise they give you $75 worth of merchandise and supposeably you're only suppose to pay the shipping, so I thought. When i received the invoice they charged me for taxes on the $75 item that I picked with the money they gave me because of the purchase. I do not know a whole lot on how that works, but to my understanding I should not have to pay taxes on a gift. right? What they did was add up all the order, added the taxes, then gave me the $75 off the total. Is that correct? Can you please advise if that is correct. When I called them they were not able to explain.