I was very happy with the job Premier Movers did for me. They were on time, reasonable and pleasant to work with. Everything went great. I would gladly recommend them to my friends and family.
Consumer Complaints & Reviews
If you hire these scam artists, you will regret it! I've already turned away about 30 potential customers from this "company" and I'll continue to turn away more. I made a move last year. I was quoted a fair price and they almost doubled it for absolutely no reason. I gave them the exact inventory, down to the last box. Everything was perfectly and securely packed and very accessible. Don't bite when they provide you with a "low ball" estimate! I don't know how Isaac and Atiya's other minions sleep at night.
I found Premier movers and its crews to be quite friendly and professional. Their men did everything possible to make this move comfortable for me. They took great care of my belongings. I had a few more boxes than I originally planned so I called the office to find out the difference and they did it for the same price! Joe, DJ, and Vincent really made it pleasant. Thank you, guys!
Premier Movers intentionally under quoted just to secure my business. On March 5, 2012, I contacted this company regarding a quote for moving services. The salesman (Isaac) quickly phoned me back and based on the items that I listed, gave me a quote of just under $1,000. I told Isaac that I did not want any surprises with the final charge, so he suggested that he come to do a visual inspection to give me a more accurate quote.
At 6:00 pm on March 6, 2012, Isaac came to our house. He went through each room and all closets recording what was to be moved. He revised the quote to $1,000 and we paid a deposit to secure the booking as this company was more reasonable than competitors in the area. I would like to stress that at no time between the quote on March 6 and the move date on March 30 did the contents of our house change in anyway.
The company arrived on the morning and started packing the truck. About halfway through packing, one of the employees informed me that not everything would fit on the truck and they would have to make two separate trips. I queried how this was possible, and his exact words were that the "salesman underestimated the contents." The first trip was loaded up and delivered to the new house. I was slightly surprised when I was told that the total would now be $1,435 but accepted it as there were stairs to navigate at the old house. It still made no sense how they could charge me for one hour of travel time for a 22-minute trip. I was under the impression that this was for the entire move and still confirmed with the foreman that they would be going back to collect the second load.
Upon getting back to the old house, the movers started loading the truck again and the foreman suddenly presented me a new contract for additional charges. I was now very confused so I asked to speak to the salesman, Isaac. I tried to contact him for 20 minutes but he was ignoring my calls. Eventually, one of the movers had to phone him directly so I could speak to him. I explained what had happened and he honestly could not have cared less, ending the conversation by saying, "There is nothing I can do. If you don't want to pay the extra, I will get the guys to unload the truck in your driveway and it will be your problem. I'm not holding a gun to your head."
I told them to continue as we needed to be out of the old place by 8:00 pm that night. I stayed behind to hand the keys over to our landlord but upon getting to the new house, they made my wife sign an agreement to pay another $460 for the second trip. She had no idea what was going on and assumed that we had withheld partial payment due to the fact that they did not fully pack the house in the first trip.
The parts of this whole scenario that are completely unacceptable to me are as follows:
1. The initial quote was for $1,000, but their final charge was $1,895. That is an 89.5% underestimate which is unheard of!2. The salesman visually inspected the contents and walked through the entire house. He assured me that there would not be any surprises, but there was a $895 surprise!
3. The truck that was sent was too small for the contents, which, as mentioned above, was visually inspected by the salesman and did not change between the inspection date and the move date. This resulted in two trips, for which they further had the audacity to charge me twice for the "mandatory one hour travel time."
4. I have contacted the salesman several times and he refuses to give me the contact details of the owner or let me setup a meeting with the owner to discuss this.
To sum this whole thing up, this company intentionally under quoted me to get my business and then were more than happy to charge me 89% more than the quote. What they did was not only unethical, but makes me question their morals and what else they may have done.
The customer is attempting to reach monetary compensation with no concrete reason or evidence. We handled this client with respect, as we do with any other client. The customer has a phone estimate from us which included 3 hours of labor at $85 per hour plus 1 hour travel time and $60 of estimated packing materials to make an even $400 estimate. The physical inventory on the day of the move did not match the one John provided over the phone, it was significantly more. Many items were loose and were not boxed; something that John knows was supposed to be done prior to the move. The access to John's apartment was difficult to maneuver around and stairs were involved which placed a time constraint on the move. However, Dave (foreman) provided John with a revised estimate prior to loading any of the furniture, one which was higher than the final price! So, in fact, John has paid less than the quoted revised estimate of $655. Our company also gave John the option of canceling the move and not using our services or move on a different day. Therefore, our company still does not know what John is disputing. The total moving charges were simply $560.
After loading the shipment and arriving at the destination address, the customer began screaming and threatening the moving crew. John said he's only willing to pay $480 and will not agree to pay for any packing materials used. That he has no money and that's all he can afford to pay. John took the contract from David and started writing on it and altered it. Dave used his professional judgment and accepted the payment that John is willing to make in good faith. Surely enough, two days later the customer calls in to the office and keeps threatening that he wants to speak directly with our insurance company. We notified John that this is not how we generally handle claims and sent him the claim form as promised. John called later on that day and said that the claim form is not how he wants to handle the situation; rather he wishes to handle it on his own way. He demanded it in very threatening ways and even sent numerous emails saying that our 'fraudulent' ways will be reported to licensing authorities and several news channels. We believe that John's reaction was extremely hostile as he was unwilling to resolve the matter.
We have attempted several times to reach the client by phone and left a few messages, none of which were returned. We have also sent emails to John, trying to reach him in order to arrive at an agreement. All of our attempts were responded to with even more threats. The last few responses demanded $160 as compensation, however the customer has never specified what damage type of damage he had. No specific reference was made to any damages of furniture or walls. At many stages, our company was willing to provide compensation to the client, had he just gone through our claims process and tried to work with us reasonably. Many of John's claims in his complaints are lies, unfortunately, as he signed that there were no damages whatsoever at the end of the move. John also got to inspect our truck when the move was completed, to assure him that none of his furniture were left on the truck and that everything was delivered.
For the reasons mentioned above, we are requesting that this complaint not be considered valid or at all. This complaint is a mere attempt to hurt our reputation which would possibly prevent us from attaining future business from clients who wish to hire a reputable company such as our organization.
Premier Mover of Wyckoff sent me a contract which I signed and sent back. I added a few items to the contract because I was told to be specific and received a confirmation e-mail. I was told to pack my small items in boxes if I wanted to avoid extra charges, which I did. The men were to wrap my mattress and box spring as required against bed bugs, and both my TV's would be crated and the rest of my items would be in blankets.
I was quoted a maximum of four hours and one hour travel and was confirmed for Friday, May 27th. Two days prior, I was called for a rescheduling for the following week. I told them this was unacceptable and a date of Sunday, the 29th, was agreed.The move was going well until time came to crate my TV's and wrap my mattress and box spring, then everything changed. I was told only one TV would be wrapped and not crated. Also, crating was extra same with taking the second TV and wrapping the mattress and box spring. I showed them the confirmation email, then they said that they would cover the mattress and box spring at no charge, but I was still told only one TV would be wrapped.
When we arrived at my new apartment, they wanted additional hours, packing materials, boxes, walking distance, mattress and box spring covers and more or else, they would not release my items and everything would be taken to storage. I was told that no superiors were available because it was a Sunday and either I pay or else. It was a hostage negotiation. So I had no other choice but to pay them before they would unload. The entire move took five hours, but I was charged for six.
I was charged for a garment box which was never used, the mattress and box spring covers which was agreed initially as to be provided and 15 rolls of tape. I have damaged and broken items and damage to my apartment. Premier will not provide me the name of their insurance carrier, proof of insurance or adjuster and told me to submit a list of damaged items and Premier will give consideration as to what will be paid for or not by their insurance company. I hope you can intervene on my behalf. Thank you.
