Premier Care

In March of 2009, I bought a tub from Premier Bathtub. The salesman came to my house and in front of two witnesses, he assured me that the tub he was selling me was two inches wider inside and the same width outside compared to my present tub. I'm in a wheelchair and needed a wider tub because I've gained weight. The salesman, Byren **, knew this was the only reason I was buying the tub and deliberately lied to me to make a sale. He measured my tub and knew the dimensions of his. As it turned out, Premier's tub was the same inside, which gave me nothing, and an inch narrower than my present tub making a room remodel necessary to install their tub.

I had my old tub removed and the people doing it measured Premier's tub and found out the difference. I contacted who I could and the upshot was that Premier called and offered to kindly give me 1/2 of my money back. They offered to give all my money back if I sent papers from the sale and removal of my tub. I did and, of course, they didn't. On reflection, I should have taken this and still filed a lawsuit but I didn't. I thought they might find some integrity. I talked to a former salesman from Premier and was told this is a standard practice for them. Make the sale at any cost and if there's consequences, deal with them later.

Premier sent a representative out here to check into it. He told them me that my old tub had never been removed. I have receipts and the men who did it that say differently. I was told that I had to appear in South Daytona, by them, to sue and try to get my money back; which because of medical conditions from a stroke, I'm unable to do. For two years, they have steadfastly refused to return the money that they knowingly, I feel, stole from me. I can't believe they're allowed to do business anywhere. My suspicion is that they pay off the right people. Business the Chicago way. They now offered me my money but I have to sign a release for them absolving them of any wrongdoing, which I won't do.

I've finally given up on getting Premier to do the right thing, it's clear they have no intention of doing so. I've seen no evidence that anyone at Premier knows what "the right thing" means. Everyone I dealt with at Premier was either a fraud, a liar or someone I wouldn't want to associate with. If someone you care about is looking for a walk in tub, for their sake, recommend that they look elsewhere. Their attitude from the beginning was "** you, we have your money".

In March 2009, I bought a tub from Premier Bathtub. The salesman came to my house, and in front of two witnesses, he assured me that the tub he was selling me was two inches wider inside and the same width outside compared to my present tub. I'm in a wheelchair and needed a wider tub, because I've gained weight. The salesman, Byren **, knew this was the only reason I was buying the tub and deliberately lied to me to make a sale. He'd measure my tub and knew the dimensions of his.

As it turned out, Premiers tub was the same inside, which gave me nothing, and an inch narrower than my present tub making a room remodel necessary to install their tub. I had my old tub removed, and the people doing it measured Premiers tub and found the difference. From what I've seen, they seem to prey on the elderly and handicapped.

I contacted who I could, and the upshot was that Premier called and offered to kindly give me 1/2 of my money back. They also offered to give all my money back, if I sent papers from the sale and removal of my tub. I did and, of course, they didn't. On reflection, I should have taken this and still filed a lawsuit, but I didn't. I thought they might find some integrity. I talked to a former salesman from Premier and was told this is standard practice for them. This is backed up by the fact that they weren't in any way sorry about the fraud and their offer to pay me half of my money back. They just circled the wagons, and as their attorney put it, they protected the company. They don't care one bit about the people who were victims of the fraud.

I made the sale at any cost, and if there are consequences, I deal with them later. Premier sent a rep out here to check into it. He told them my old tub had never been removed. I have receipts, and the men who did it said differently. I was told by them that I had to appear in South Daytona to sue and try to get my money back, which because of medical conditions from a stroke, I'm unable to do.

For two years, they have steadfastly refused to return the money that they knowingly, I feel, stole from me. I can't believe they're allowed to do business anywhere. My suspicion is that they pay off the right people--business, the Chicago way. They now offered me my money, but I have to sign a release for them absolving them of any wrongdoing, which I won't do. No offer was ever made that reimbursed me labor for removing and reinstalling my old tub, forced storage of their tub, my time fighting them, and the accounting for inflation. Nothing.

It was completely their fault, yet they want to duck any responsibility. Like the attorney said, they protect the company. They're a perfect example, in my opinion, of what's wrong with America. I'm surprised that they're allowed to sell in any state. I urge anyone thinking about or knowing anyone thinking about buying from Premier Care to do a web search--Premier Care Complaints--and they'll find out all they need to know.