Pool Doctor

I would like to take this opportunity to describe my experience with the installation of my pool and 2000 square foot patio with The Pool Doctor. I contracted Paul to do the job in 2008, after I checked out numerous pool installation companies in Eastern Long Island. His company has been around for almost 4 decades. They must be doing something right to have lasted this long! The job was done on time and within the budget agreed to. I was so happy that I had him do additional work and his price remained fair. He has been opening and closing my pool for 4 years now. He has covered any and all warranty work since they install like a person who wants to keep his customers happy.

I strongly recommend the Pool Doctor to anyone who wants a quality pool in their backyard. I would like to add that my pool was not a simple rectangular set up. He customized the shape as per my instructions. He put in a grotto with a waterfall and additional water fall next to the grotto, along with a Spillover Spa. My contract reflected an opening of 6 feet into the grotto. He gave me 8 feet, at no extra charge, because after looking at the 6 feet opening, he wasn't happy. His guys really made an effort to make the pool and patio special. This guy is outstanding and I have told Paul that he can use my yard as a reference any time. Check out his website. The work described there is real. I know because my pool is on the website.

Steven **

I would like to take this opportunity to describe my experience with the installation of my pool and 2,000 square foot patio with The Pool Doctor. I contracted Paul to do the job in 2008, after I checked out numerous pool installation companies in Eastern Long Island. His company has been around for almost 4 decades. They must be doing something right to have lasted this long!

The job was done on time and within the budget agreed to. I was so happy that I had him do additional work and his price remained fair. He has been opening and closing my pool for 4 years now. He has covered any and all warranty work since the install, like a person who wants to keep his customers happy. I strongly recommend the Pool Doctor to anyone who wants a quality pool in their back yard. I would like to add that my Pool was not a simple rectangular set up. He customized the shape as per my instructions. He put in a grotto with a waterfall and an additional water fall next to the grotto along with a spillover spa. My contract reflected an opening of 6 feet into the Grotto. He gave me 8 feet at no extra charge because after looking at the 6 foot opening, he wasn't happy. His guys really made an effort to make the pool and patio special. This guy is outstanding and I have told Paul that he can use my yard as a reference any time. Check out his website. The work described there is real. I know, because my pool is on the website.

Steven P. **

Swimming pool stairs was installed with inadequate support, creating uneven steps. Also, the returns water jets on the side is inoperable. The uneven steps created a slippery and dangerous condition, which causes users to slip and fall.

The swimming pool step was installed on 11-12-2009 with inadequate support creating uneven steps and causing very slippery and dangerous condition.

Also, the water jet on the side of the stair is not functioning.

i had a pool liner replaced. has lifting seams wrinkles boot makes all kinds of scraping marks dents in the foam walls. it loose to the feel under your feet all together a horrible job of course they are paid in full.

made 2 phone calls in the last 2 weeks. one response was they we are too busy to send someone out. second phone message left for the owner still no response. i have been speaking to a gentleman by the name of micheal who has informed me they can not send somebody at night. but that's when everything is most visible with the light on we have tried to take picture but the glare from the water prevents the picture from coming clear this is unfair. i spent 2500 dollars and got the worst job ive ever seen

We set up a contract in August of 2009. The Pool Doctor stated they would take care of all the permits, paperwork and filing for the variance. After 8 months of them doing nothing, we got a call to go to the town board for approval. The pool doctor used a pen and drew up the plans on a sheet of paper instead of having it down right by an architect like they said they would do. The never took pictures of the property, we did. Finally in April of 2010, the pool was started and from day 1 it was a disaster. Instead of taking down the fence, they drove a huge payloader onto our driveway, cracking every slab it went on. They dug the backyard out leaving some grass still and a mound of dirt. They stated the paver guy would take it out.

They then worked on the weekends when the permit stated Monday thru Friday only, they left garbage, tools and crap all over the backyard. They urinated in the street and left garbage out on the curb. They placed the stairs onto the sewer cap that was located under ground. They never built a retaining wall to properly secure the steps into the ground. They built a waterfall which was not even completed. They left the blocks showing on the back and on the sides. It was built it high and never leveled it out. We were told we would have an 8' deep pool. When they went to put the liner in they found water in the deep area, so they charged us an additional $1500.00 to ensure the pool was going to be 8'. The pool is actually 5'10 in depth.

Then came the pavers. The company came in only 1 week of the dirt settling. They ripped up the remaining grass and laid the pavers down. Some were put on with concrete which automatically erases the warranty with the manufacturer of the paver. They were suppose to put down crush stone. The stone was put down sparingly in certain spots and only 1-2 inches. The fountains located on the corners, the pavers were cut so unprofessional, pavers that were used were cracked, scraped, damaged. To top it off, they ran out of pavers and didn't finish a 4 X6 foot section of pavers. We tried to contact the owner and no one had gotten back to us. We have contacted an attorney to pursue damages listed below and poor workmanship.