Plessers Appliances

We made what we considered a large purchase from Plesser's, around $4200.00. It wasn't until after the purchase did we start researching Plesser's for customer satisfaction.Yes I know we kind of did it backwards. We read some bad consumer reports about Plesser's and became alarmed. We called Plesser's and requested our order be canceled. When the sales consultant asked why, I told them what we had read online and did not trust in doing business with them. We could tell the sales consultant was taken back by our comments but assured us there was no problem in canceling our order and receiving a full refund of our money; we were within the 72-hour grace period from the time we submitted our order.

She asked us before we canceled if we would like to speak with the head of the customer service department, Liz, and voice our concerns to her. We said no, just cancel our order. About 15 minutes later, we received a call from Liz saying our order was being processed for cancellation and we would be seeing our money back in our account ASAP. Liz then inquired to our concerns, which we responded. Liz explained that many of the complaints were due to the fact the customer never inspected their merchandise upon delivery only to find damage or defect after signing off to the shipper which at that point was out of Plesser's control.

To cut to the chase, Liz sensed we were fearful of being burned on our purchase and handled our order with utmost respect, courtesy, kindness and sincerity. Our delivery was delayed due to a breakdown with the shippers truck, which Liz was right on top of and the delivery service was on top as well, contacting us with their problem and arrangements being revised to meet our schedule. The 2 guys from AM Home Delivery were courteous and professional with our appliances arriving in 100% perfect condition. Thank you, Plesser's, Liz and AM Home Delivery for a fantastic job well done!

I was very wary of buying such big and expensive items online, especially considering how far the items had to ship. I was certain that shipping costs would outweigh the savings I earned from shopping online. I am happy to report that this was not the case when shopping with Plessers. I called in instead of just purchasing over the internet (hoping I could get another deal). And the salesman, Steven, was happy to oblige. After receiving another $50 off the price, I happily completed the order. Thank you, Plessers, for making this shopping experience such a dream!

Without question, this was the easiest online purchase I've ever made. They sent me emails every step of the way, and I never needed to chase them down to get my shipping info! Great work Plessers. I'll be visiting your site again.

Plessers was wonderful to deal with. I purchased several appliances and from ordering to delivery, they were great. Not only did I save over $500, I got a $200 mail in rebate. I was nervous buying online but found out that they have a retail storefront and are family owned for 90years. I am writing as most people share negative reviews when unhappy but the satisfied customers just move on. I want to say shop here, you will not be disappointed. It's nice to buy from a reliable store with so many bad ones online today.

Plessers listed a Viking Trash compactor on their web page with a rebate of $750. I placed the order and received an email confirmation that my order was processed. Later, I received a call stating that the rebate was not accurate and that the item was going back to the full price. I asked to speak with anyone from management but they would not take the call.

I have purchased many items at Plessers.com over the past year and delivery was always great. The product selection and prices couldn't be beat. I just got an Electrolux washer and dryer.

After the rebate I saved over $300 from the closest local retailer. Overall, I think they run a great operation and always keep me in the loop during the ordering and delivery process.

Great website. Great prices.

I ordered a kitchen full of appliances over the phone from Gene in sales. I received an order confirmation within 45 minutes. I was told it will take approximately 2-3 weeks for delivery. The delivery company called in about 12 days to set up a time for delivery and all items showed up in pristine condition. I was very happy with the ease of the transaction. Plessers was a pleasure to deal with.

I read some of the complaints and wanted to share. My family and I have purchased from Plessers Appliances for many years. Not only has the pricing been better but the service goes above and beyond what the larger stores offer. I see online people can write as they choose based on their experience but I have and will continue to shop here. It is a family owned operated company and a valuable asset in our community. The owners actively participate in many local charities and have been in the business for over 90 years. They must be doing something right to be around this long. When thinking of appliances, give Plessers Appliances a chance and they wont let you down.

I was going to write a review on the fact that the appliances showed up with some damages and I couldn't get it resolved. But Liz, in their customer service department, did contact me and explained that they were out for a few days due to the storm. She not only had my damaged appliances replaced, she also sent me a Dunkin' Donuts gift certificate and a Plessers mug. Nice touch. This store backs up what they sell and I will shop here again. They took care of everything they said. I know that some people only like to write complaints but I felt that they deserve a credit for a job well done.

I ordered a stackable washer and dryer. It was delivered and the men took the machine out in the street and threw the carton into their truck, and then brought it in and left and I tipped them.

The installer came and set up the gas pipeline in the kitchen. When he got the washer/dryer ready, he said that he can't do it because it's all-electric and I don't have enough electricity to handle it. So, I asked Plessers to please send a gas type and take back the totally never used electric and they said, fine but that I have to pay the restocking fee because it's out of the box and also other charges and tax which all added up to $444.80.

My family and I have shopped at Plesser's for many years. My most recent purchase was a washer and it broke after 2 days in the house. I called Liz in their customer service department. She scheduled a new one to be delivered the next day. They even installed it after 3:00 pm to accommodate my busy work schedule. I see their reviews online are great but there were some bad ones as most people only right reviews when they are upset. I wanted to share my experience that these guys always do right by me and are a great store to have in our community. I realize they now ship nationwide and I'm glad the rest of the country will be able to buy from such a reliable store. If you have time and are in the New York area, checkout their showroom as it is filled with all the newest high-end merchandise. Thanks, Plesser's, as always. Keep up the good work.

They took my money in a heartbeat but didn't deliver what I paid for. The shipping company they use is rated F by the Better Business Bureau. After-sale customer service doesn't care and takes no responsibility once they get a signature. I wouldn't wish this horrific experience on my worst enemy. Beware!

We purchased a Jade 36" commercial oven, model #D RJRG3610 from Plesser's in Babylon, NY on 3/12/06 along with $5,745 worth of additional appliances. The cost of the oven alone was $5,720. Plus, we purchased extended warranties for all the appliances in the amount of $500. We spent $13,431.48 in this store. It was delivered to our home, which was a new construction, in November of 2006. We moved into the house in December of 2006.

Approximately one year later in November of 2007, I went to clean my oven and found that the lock latch was broken. Once that was fixed, I went to use the self clean feature and afterwards my oven would not work. I called the warranty company and they sent a service contractor who advised the wires on the oven had burned due to the intensity of the heat from self-cleaning. Subsequently, the igniter on the burners needed replacement.

On 1/16/09, I spoke with Liz ** in the customer service office at Plesser's regarding the issues we were having with the oven. She told me the warranty company would send a rep to see what they could do. On 2/9/09, a service contractor came to repair the broken igniters and found the screws to the burners were stripped or actually melted. The repairs continued and on 2/9/09, I drafted a certified letter to Plesser's President Marc S. Howard expressing my frustration and dissatisfaction with the oven and asking them to remedy the situation. I was then contacted by Edith ** of GE Escalations/Assurant Solutions whom I have a separate complaint filed against.

She advised me that the seller would not take area of this problem because I purchased an extended warranty on the product. To this day, we are having problems with the oven that cannot be repaired. I believe the store does not sell quality products and certainly does not stand by their products and provide any customer service. This retailer could have offered me a replacement in which we would have gladly paid the difference in the cost of a replacement with another oven manufacturer and taken in to account depreciation which is 5.3% per year. This option was never provided and in fact our complaints fell on deaf ears.

I went to Plessers to buy an air conditioner for my house on 7/25/2010. I spoke to the salesman Jim *** and purchased a GE model AEH25DL. This A/C had a sweep feature where the vents aren't across the top, but its a rectangle vent on the side that oscillates. I told him I needed that feature otherwise my dining room and living room will be cold, but my kitchen will still be hot. This feature would blow the air back and forth and reach the kitchen which is what I really needed. Jim told me besides the floor model he has two more left downstairs so its not a problem. He set up the delivery for Friday 7/30/2010. I had to take the day off from work so they could resize the hole in my wall and install the new A/C.

The installer came that morning and said he just slides out the old one and resizes the hole and then some other guys come in and take out the old unit and install the new unit. He slid out the old unit and laid it on the floor and resized the hold in my wall. Later, a truck came and two other guys took out the old unit and put the new unit in the wall and the installer did all the finishing touches. I was not watching the installer as I had other things to do in my house and he told me when he was finished.

When I looked at the A/C, I noticed it was the wrong one and did not have the sweep feature that I needed. He had installed a GE AED25DN. The installer called the store and spoke to the owner and informed him what had happened and that I was going to come there to talk to him. The installer asked me to sign the papers saying the A/C was installed so I wrote on it that they installed the wrong A/C and I did not want the one that I had. An hour later I went to the store to talk to the owner and they told me he had left. I asked for the manager and they told me that no manager was working and referred me back to the original salesman Jim. When I told Jim what had happened he immediately started telling me that the time to look at the A/C was before they changed the hole in the wall and not after.

I informed Jim that the A/C was not there to look at so I couldn't do that. Jim was not being helpful and kept saying there's nothing he could do or I should buy a fan to blow the air around. He told me that they had no more of the units left that I wanted and even the floor model is gone. He further told me that I got upgraded to a newer model and the only thing this unit doesn't have that the other unit had was the sweep feature. I told him that I specifically wanted and needed that sweep feature and that's why I got that model.

Also, how can they change my order without calling and asking me first? Again he was telling me that I should have looked at the unit before they changed the hole and installed it. When I asked him how can he blame this on me he started yelling at me saying I didn't blame this on you. When I told him that when he keeps saying I should have looked at the A/C before they installed it that's blaming it on me. He started yelling even louder saying he isn't blaming it on me. Then Jim puts his hand up towards my face in a threatening manner and said, look, you are getting upset with me and you really dont want to do that with me. He then walked away and told me to talk to management and wouldn't answer any more of my questions.

The next day I went back and spoke to the manager Charlie M. I told him everything that had happened and he didn't want to hear anything about the way Jim treated me or what he said. Charlie told me that I had purchased the floor model so they upgraded me. I informed him that I did not purchase the floor model and was told that there were two more units in stock for me and there was no problem. He said they have no more in stock and I'm going to have to deal with the one I got. I told Charlie that I did not want the one I had and wanted my money back. Charlie told me to hold on and he will try to find me one. He said he will check the warehouse and other stores and give me a call back when he finds something out. Again I asked him about Jim's actions and how he can talk to somebody that way and act like that towards a customer and he just dismissed it and said he would call me back when he finds one.

Later that evening another salesman called me to say that they had one in a warehouse that they are saving for me but they want to get their hands on it to make sure it is the right one and that the warehouse actually has it and it isn't a floor model. They scheduled delivery and installation for the following Saturday 8/7/2010 and said they would call me to confirm that the unit in the warehouse is the right one and its good. At that time I told the salesman that the following Saturday I will be home, but the block is being closed to traffic due to a block party at noon, so it had to be in the morning. I was told they will set it up for the morning and I will get a confirmation call on Friday night. On Tuesday night I called and asked for Charlie because I still hadn't gotten a call to confirm that the unit in the warehouse was the right one and not a floor model. Charlie said he thought the other salesman told me I was good and set up for Saturday morning.

Friday night I never got a call from the installers confirming any install time so on Saturday morning at 9am I called the store and asked for Charlie to see if he could confirm that I am getting the A/C and what time they are coming. I was told that Charlie was busy and he will call me back in a few minutes. Over the next several hours I called the store three times and kept getting the same message that Charlie would call me back in a few minutes. At 12:10 pm I got a call from the installer saying they would be there in about a half hour. I informed the installer that the block was closed to vehicular traffic, so he would need a hand truck to wheel the A/C down the block and that I would help him. He said he couldn't do that and had to talk to the manager and he would call me back within a half hour.

Over an hour had passed and I still hadn't heard anything so I called Plessers a fourth time to ask for Charlie and was told again that he was busy and would call me back in a few minutes. I looked at the caller ID on my phone and called back the installer. He said he spoke to Charlie and that he couldn't do it and it was going to be rescheduled and that Charlie was supposed to call me back. Finally at 1:40pm Charlie called me back and said they couldn't do it with the road closed so he is rescheduling me again. Now it is 8/14/2010 and I still don't have the A/C that I ordered and need, or my money refunded back to me. Also, I have haven't heard anything from the owner about what happened and what he will do to fix my problem, or what, if anything, was said to Jim about his actions.

We purchased an LG Stove 1 1/2 years ago. I do not us the self clean option very often as our electric on Long Island is quite expensive. However because I do use the oven most at the holdiays I cleaned the oven before Thanksgiving (3 months after the purchase) After the clean cycle shut off we received the F1 code which meant there was something wrong the the control board. I was still under the Plessers warrenty and a repair man came in and I had a stove for the holdiay. Well this year the day before Thanksgiving I again gave the stove a good cleaning and when I got up the day before Thanksgiving again the dreaded F1 came on. I was beside myself know that I was having 14 people for dinner the next day.

Again I was told that I was not registered. When I told the woman that I just did register she said that it would take between 10-14 days to be "Put into the system" and then the part would have to be ordered and that would take another 1-2 weeks and they could do nothing for me. I then started calling around to various repair shops hoping to get someone out to my house. I was told by 5 different places that LG will not let them purchase their parts and 2 of them told me that they often received this same kind of call about LG products and that LG is the worst company to work with when it comes to their products breaking down (Which is quite often)