Worst company to have service from. I got alarm system from this company and they installed cameras too. The things which were promised to me were never done. This security company has no customer service. They will install the system and done. I don't know why ADT has any link with this company. I'm strongly frustrated with this company and will never ever ever suggest this company to anyone.
I purchased 2 security contracts with Devcon/Pinnacle. The systems don't work for **. After paying for 2 service for what was supposed to be 2-yr. contracts, is now 4 yrs. and with 2 different companies, Safe on one and Monitronics on the other. I now have 2 companies I did not authorize to deduct monies out of my account. NOT COOL.
Where do I begin? I had a contract with Guardian. The rep with them signed me up. Then just this year, after 3 years with Guardian, the rep came by saying he wasn't with Guardian and our contract is with him and his company, to just send Guardian a letter stating that I no longer want their service, so I did. He said it wasn't going to matter. I then signed up with Pinnacle Devcon with him as my rep. His name was Spencer. Guardian notified me that we had a contract and they won't let me out. Wow... I called Spencer after 2 months trying to find him. Pinnacle said that this was a conflict of interest, that they can't be billing me because I had a contract with Guardian first. Well, the short of it is now, Pinnacle wants $1600.00 for me to leave. Took me to collections. They won't listen, take it out on the rep that lied to me. When you call Pinnacle, they say watch for scammers that try to change you by lying... wow, calling the kettle black. They made me use my charge card and tap it out, for part of the bill.
Everyone, please don't believe this company. It is a big ripoff and scamming. PLEASE WATCH OUT. I am so unhappy now because of this. I had to go to Guardian because of the contract. They charged me almost three hundred dollars to pull the Pinnacle down and put up old equipment and they charged me for new equipment but it was the old ones... I have not quite 2 years left. Then I will leave Guardian too... Their behavior and attitude stinks. They aren't for you. Surprise, they are for their pockets. Now I don't trust anyone. It took me a long time to trust, now I refuse to trust now. I will never ever trust.
On July 16th of 2011, I signed a contract with Pinnacle Security. I was told it was a 24 month contract, so I signed up. The reps were very good at their job, getting people to sign up, fast talking, informative. Now two years later, I called Monitronics (the company that took over for Pinnacle) to cancel my service. They informed me the contract was for 42 months, not 24 like I was told by Pinnacle's reps. I found my contract and sure enough, it said 42 months. It was my fault for taking their word on it. They scammed me. I should have read the contract more carefully! DON'T TRUST THEIR REPS, THEY WILL RIP YOU OFF. READ THE CONTRACT. BETTER YET, DON'T DEAL WITH THIS COMPANY!
I leased this alarm company and its systems for my own personal business and for the American Legion Post that I am commander of. The system at my shop worked for about 6 months before I had to have some components replaced. After the incompetent employee came out and made an attempt at replacing the components, the system never worked again. I called again many times over to get a service tech out to repair the system and not one time did they keep to the scheduled appointment or ever show up. I inquired about being let out of my contract only to receive the response of that would be impossible.When I mentioned the word "court", the response was "we have lawyers on retainer". So after paying for 2 years of non-service at my shop, I finally got rid of them. Now out at the Legion hall, the door sensors went bad from an attempted burglary. They came out and replaced them with more of the same incompetent technicians, and all we got was an improperly operating system. After many phone calls to the service center, we finally just gave up and rode it out to the end.
If there ever was an alarm company that everyone should be warned about, this would be the one.
I contacted Pinnacle in November 2012. I advised the "customer service rep" that I wished to cancel my contract as I have not been using my system since I purchased a new main entry door in June of 2012. So basically, I was paying for a security system that was sitting on my dining room table (through no fault of Pinnacle). That being said, he then asked several questions: was I unhappy with the service, could they give me some extra incentives so that I would not cancel, etc, etc...
I proceeded to explain that financially it was not a good time for me. Then he said that because I'm such a loyal-longstanding customer and they don't want to lose my business, would I like 3 months free to "think about my decision". I AGAIN explained that would be nice but I DON'T use the alarm; it's on my kitchen table; to which he advised me to go to Home Depot and purchase some Gorilla glue and put it back up. UM, I DON'T want it...3 years, thanks but NO THANKS! My finances are stretched and an alarm system is NOT on my priority list. So of course I checked my account in November- NO transactions, great. It was the same for December, January and February. THEN I got a letter from Safe Security who advised me THEY purchased my "contract" from Pinnacle.
Well, color me confused as I KNOW I CANCELLED said contract 3 or 4 months prior. Oh well, I was then advised that they purchased it and if I no longer wished to have the "service" I would have to PAY my contract out. HAVE THESE "PEOPLE" LOST THEIR EVER LOVING MINDS?! This is the biggest "legal" racket! I told them that THEY purchased the contract; THEY can get the money from Pinnacle because I AM NOT PAYING IT. It is now May and I am still getting calls. Well, it's Friday evening and I will be at my attorney's office on Monday morning because they are NOT getting a DIME out of me!
I had to write a check for them to put in a system for a friend of mine, and I was their rep for social security. The man said the check would not be cashed and they would give her forty dollars back to her for giving him ten other people to contact. They cashed the check and put the system in my name. Now, it’s on my credit report and a collection place is calling me.
I tried for over 6 months to cancel my account after my contract obligation was complete. Two faxes and several hours on the phone being passed around, what a joke! There is no customer service! Had to go to my bank to not allow anymore charges to go through.
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I called to tell someone that my alarm system had fallen off the wall where they attached it less than a month ago, but the gentleman told me I needed the code to even talk about the system. I replied, “I don't have a code nor do I remember giving one when having it installed." So he told me to go online and put the code in and have the code changed. What a real dumb **. If I don't know it while on phone with him, what makes him think I would all of a sudden know it online? To get to the point, I have been debited for over a year and do not have a working system.
On August 15th, 2012, I sent Pinnacle Security a fax cancelling service on September 30, 2012 per company instructions. Also per instructions, I called back and confirmed with "Michelle" that the fax had been received. I was assured that at the end of my contract - September 30, 2012 - that billing would stop. It is October 1st and my bank account has been hit for another $49.99. I will be contacting the Better Business Bureau and my attorney in the morning.
I was renting a home to a family member when a Pinnacle Security sales rep visited the property. After much pressure, my family member agreed to meet with the rep. During the conversation, it was explained that they were only renting and not the owner. At that time, the rep asked did they have the owner's information, birth date, name and social security number. The information provided a partial spelling of my name, the incorrect birth date and a contact number. The rep never contacted regarding this transaction. After the family member moved from the location, I received a copy of the contract stating that I owed the the balance of a 42-month contract at $49.99 per month. I tried explaining that I was no way involved and had no idea what they were talking about.
I constantly receive threatening phone calls claiming to put this on my credit. I was asked to submit a copy of my driver's license so they could match signatures, but the calls continue. I have been called while at work, late in the evening, yelled and threatened, constant harassment. I have asked on many occasions that the calls stop, to no avail. My concern is that the sales rep had to know that the person signing the contract was not me, but still provided the service. I am wondering, is there anything I can do about the damages done to my home having this system installed without my permission? And how can I get the calls to stop?
Fraudulent System - filed on my credit report for ** Anvil Ln, Porter, TX 77365 (A/C **). Tenants had no right to forge my name on the agreement and I will be happy to file charges of forgery for use of my name and SS number on this A/C. This is not my account nor did it ever have my approval (or signature) on this property. Christine **, who signed up for the service is in Montgomery County Jail (Conroe, TX) for forgery. I would like to file the necessary paperwork to get this removed from my credit reports. Thank you in advance for your cooperation. I did talk to Hillcrest Davidson, and they did not have a telephone number for your company, or a contact.
For all those that read! Pinnacle Security has been an upstanding and great company since its establishment. Not only is the company "real" but it provides superior service and superior opportunity. I have friends and family that have worked for this company. You will find bad sales reps in every company, people who try to break rules and do not follow protocol. It is neither the companies fault nor their responsibility as their employees are independent contractors. So, if you had a bad experience, I am sorry, but there are thousands other great experiences with the company. My family has set up many customers and had always been as honest and trustworthy as they can be.
I don't feel that it is fair to treat the company as a whole as it is being treated because of a few bad eggs. Yes, maybe they could work on some customer service issues, but what company couldn't? If you would please go check out on this site, the complaints filed against ADT and against Pinnacle and other companies, the numbers do not compare. I have a system in my home and love it! No complaints! :)
In 2007, Pinnacle Security was soliciting in my neighborhood. I thought the promo service was legitimate. When I tried to have my alarm system connected, I was then told I had to get a permit from the Police Department. I was not able to obtain the permit and services were not provided. Now 3 years later, I have a collection on my credit report. Pinnacle is demanding I pay, even for a service that was never installed.
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We lived in Nashville, TN and a young man came to our door with a story about how they were having a special on alarm systems in our neighborhood. We listened to his spiel and decided to have the system installed. He said it would be for two years and that we could cancel it at anytime after the two years period. After we had the alarm installed, we were handed the paperwork and they left. We then found out that the contract was for three years and that if you don't call and cancel it within a month of the end of your contract period, you will automatically have your contract renewed for a longer period. We now live in Georgia and haven't even got the system hooked up. We haven't heard a word from them, except to keep debiting our checking account. We want to get rid of them and are considering paying them to cancel our contract. They have never called us or contacted us, even though our system has been inoperable for over a year. Some monitoring.
Telephone advertising harassment - This company and its marketing affiliates call me repeatedly despite multiple requests by myself and my husband to remove our numbers from their call list.
In 2008, a door-to-door salesman came selling the Pinnacle Security System, which they lied to me about the terms. I signed up for the New York class action lawsuit to be released from my contract. I believe it was in 2010, but Pinnacle Security System tells me they have nothing about a class action lawsuit in NY and they will not release me from my contract. I've been paying for a service that I don't need since I moved from the location that the service is in place.
I initially got Pinnacle Security alarm service back in 2006 when I was renting in a not-so-great neighborhood in the city. A white gentleman came to my door and sold me the services. I advised him that I was renting and he said "no problem" because they allow you to transfer your alarm services for only $35 to wherever you relocate to. I also failed the credit approval process. Again, no problem. He simply suggested I call someone else with better credit and used their social security number. It didn't matter if they lived at the residence or not. He was very persistent and since I wanted an alarm service anyway, I obliged. For two years, I paid my services on time and had no incidences. Smooth sailing! That is until I decided to move.
I moved into another rental home and was ready to transfer my services. I contacted Pinnacle. I was advised I had to sign an new three-year contract, pay $35 and get permission from the home's owner. No problem! Although somehow, they must've used the same person's social security number from the last contract, because mine wasn't required. That was the first sign of shadiness.
Over a year later, I moved again. Requested another transfer of services. This time, they told me that if I wanted to keep the same contract, I could pay $99 instead of the $35. Since I already invested a year, I agreed that would be great! The tech was scheduled to come out May, 9th, 2011. The tech, Clarence ***, came to my house, with no uniform or socks on. He looked like a bum off the street. The only reason I allowed him in was because he had all the paperwork and was scheduled. He was very unprofessional, didn't want to put the wires behind the wall, didn't have all the equipment, complained about his personal life and to top it off left without giving me any codes!
I called him immediately after he left. He said he wouldn't be able to come back until that weekend. Once I got off the phone with him, I called Pinnacle to complain of how terrible he was! Upon verifying my info, not only did they have the wrong address in the system but the account was in my brother's name! He was only listed as an emergency contact! At this point, I was getting extremely frustrated and angry. Finally, they contacted the tech and advised him to return at 8am the following day to complete the job properly! He was also supposed to bring me extra equipment for the inconvenience.
So, the next day, May 10th, 2011, Clarence showed up with very little to say, which was great, but bad because he just started randomly putting sensors in places without asking me! Once he finished, he put his screwdriver in his back pocket, sat in my dining room chair and ripped the seat! I thought, "What the f**k!" He apologized but I was so angry I told him to just leave. Once again, I had to call Pinnacle to complain! And again, it took them forever to find and verify my updated information in their system.
After speaking with the supervisor, they waived the $99 move fee and offered me four free months of monitoring! Oh, and the lady I spoke to prior to the supervisor, politely informed me, "When you move a lot, it's hard for us to keep track." I then suggested that they should not offer a service they can't handle! The service I received from Pinnacle Security continued going down hill from there!
May 12th, the sensor alarm installed in my office fell off the wall. I called to complain and they were going to send a tech out but to avoid more drama, I just put it back on the wall myself! Bad idea, although they did confirm it was ok. May 14, they charged my account $43.99 anyway, after they told me I wouldn't be billed for four months. I called and complained about that. They said they would reimburse me but never did. I was tired of calling them so I let that slide.
August 3rd, I had a break-in, guess where, the office. The alarm did not detect the intruder! I was at work after receiving a missed call from Pinnalce Security. I also received an email, which is what made me call Pinnacle. They advised me my living room alarm was tripped. I asked did they dispatch. They told me they tried to but the dispatch service said I needed a permit. I was not informed of this when I signed up! I called my landlord and asked him to go to my house and check it out. My landlord did advise me that my home was invaded and he called the police.
In a panic, I immediately left work to check on my home! My heart dropped. They stole over $3000 worth of items. I asked the police why did I need a permit for them to come and they said I didn't. Someone was lying! To make an already long story short, Pinnacle Security was calling the wrong dispatch for my neighborhood! I threatened to contact the Better Business Bureau and they immediately offered to cancel my services with no penalties, which actually served them better because I never signed the new contract and still had one more month free! Whatever you do, do not use Pinnacle Security! You will regret it later!
Clean cut Jonah came to our door and claimed that our home had been picked to be a "model" home for their signage and security system, all we had to do was pay a monthly fee of $51.00 for 42 months. I am in the legal profession and told him that this sounded too good to be true and that I had no interest. I also asked how of all the houses in this neighborhood, how was mine picked since I live on a cul-de-sac with little or no traffic? He said that my Halloween decorations grabbed his eye and if it did his, it would others and they would see the signs. I said "I don't buy it." He said that he had just come up from Texas today as a communications major and was doing this as part of his marketing intern.
His car with Texas plates has been in our neighborhood since Monday. He tried to pressure us into this deal, I said no and he left. My husband decided to go outside and call him back to see what they could work out, I said I wanted no part of it and do not give them my information. My husband gave his and they called for "authorization". He gave no SS number or DL, just name and address and came back and said we were not candidates and walked away. I was never so happy and told him his business was a scam. He told us that our "job" was to make sure that the sign in the yard was up and that we did not tell anyone it was free. Whatever! I deal with contract law everyday and knew that free meant we were getting screwed somewhere. My intuition led me right and then I found this site.
Same as the others, the equipment was junk and kept falling off or out of the doors. The installer left a mess in the kitchen and floors. When I tried to cancel at 2 years, I was advised that I would owe $600 and that my contract expired in October 2011 and I could call back then. What they didn't tell me was that it renewed 30 days prior to October 2011. They then tried to do the same scheme on me the previous year. After arguing, I was told they would take care of it if sent a note of cancellation and they still charged me for the next month. I was then advised that since there were no notes in the account regarding the waiver, I was still going to be charged the fee. When I argued again, they said they would refund the money. I will wait and see, but expect to have to call back again.
A Pinnacle sales rep came to my door about a year ago. I signed up for their alarm system at a cost of $47.00 per month. They had me sign a contract with automatic debit from my bank account. From day one, the alarm system would not arm because of a door fault code. I have paid them every month for about a year now and have never been able to arm the alarm system. The company that was looking after the service of this system is now out of business so there is no recourse for getting it fixed. Anyway, I stopped payments to these scam artists. Now, of course, they are threatening legal action. Do not buy or sign any kind of a contract with Pinnacle alarm services. They are not a reputable company and they do not stand behind what they sell. They will lie to you on the phone and give you a complete run-around for service.
They convinced us that we must have this installed. Within 3 days, my husband called to cancel the contract. They wouldn't hear of it and only offered him more things, so he would stay. I wasn't home so I had no say in the matter. I have called them and they want $1500 cancellation fee. This is ridiculous. We are stuck paying $50.00 every month and never use the Pinnacle Security System. I honestly don't know how long we need to continue this.
A supposed representative of Pinnacle Security came to my grandmother's home, talked his way inside, and proceeded to ask questions about how much family she had close by, how much traffic was there usually on her street, and so forth. He checked the locks on her doors and windows and looked at everything in her house. He told her he was giving her a "free" home security system but wouldn't tell her how much it costs but said it was all free.
Then he wanted her social and my grandmother, because he was so "nice" gave it to him! The "nice" guy wrote it down and disappeared with no mention of when he would return with her "free" security system. It took me all morning before I found a number for this company that would work. I was told that this "nice" guy is employed by Pinnacle and they encourage salespersons to use these tactics to close a sale! I'm not convinced this is a real company and with well over 1,200 complaints in the past three years with the bbb, real or not, they ***!!!!
They weren't happy when I told the company customer service representative that I had reported their salesperson to the local police department. I hope they run him out of town!!!
The representative came to door; said they were having a special in the neighborhood, and he came in. He said he would install the entire system for free, and that the monitoring would be $39.99 a month. The contract was to be for two years. We decided to go ahead, and install since it was only for two years. When we checked the fine print, the contract was for four years.
We have since moved to Dalton, GA; we brought the alarm with us and called them, but we couldn't cancel the contract without paying $1900. We don't have a landline in Dalton, so we aren't using the system. We really feel like we were taken advantage of. I am on disability, and my husband is retired. We are very dissatisfied with Pinnacle. They said the contract expires on November 21, 2013. If we do not call them prior to this date, they will automatically renew us for four more years.
A salesman came to my house on a Saturday afternoon to sell a home security system. He used high pressure sales tactics to pressure me into a 4-year contract. He had me sign a contract, which he pointed out that if I decided not to keep the system, I could cancel within 3 days for a refund. I was not given any time to review the contract, but he did point that part out. After I discussed with my husband, we decided a four year contract was too long and we cancelled within our time frame.
In the mean time, I was charged a $100 activation fee as well as the $50 monthly fee. Two weeks later, I received the $50 refund, but not the $100. I called to inquire about it and they explained to me that the activation fee was non-refundable and that there was nothing they could do for me because it was listed in the contract. I explained to them that was not how I was told and that I couldn't have had time to read the contract until it was already installed, but they still refused.
In Dec. 2009, I signed a contract for security monitoring service. The charges were supposed to be $44/month on my credit card. In January, there was no charge. I called and was told they would fix the problem. This happened in February, March and April. In April, I sent $300. The pattern continued in May and June, July, August, September. Each month, I called and they gave some excuse for not charging my charge card and promised to fix the issue. In October, they charged $276.00 to my card. In December 2010, I received a letter from a collection agency stating that the account had been closed and I was expected to pay for an entire two-year contract of $1700. I responded in writing, only to receive another letter from another collection agency, making the same claim. I feel that Pinnacle never kept the terms of the contract, therefore, I should not be held to the same contract.
I was approached by a very nice young man knocking on my door and said that he was in the neighborhood informing all the ADT customers that Pinnacle would be taking over all ADT customer in the Ripon, CA area. He gave me a very believable story.
He had us sign a contract and every time I asked about the conditions, he said "oh, it's just our contract, nothing will change other than if you upgrade to a cell based alarm instead of ADT's land line based alarm." He said the contract would still be month to month as we had prior with ADT. He said ADT was moving out of the area and Pinnacle was helping those ADT customers out. He said that he just needed to make a call and asked to use my telephone and he said all I have to do is answer yes to all the questions. It is just to set everything up. Even though you are signing a new contract with Pinnacle, you will still only be on a month to month contract, as you were with ADT. He even said that he would contact ADT and cancel the service.
I should have known something was up when I was being charged by both companies for the same service. I called Josh directly and he assured me that everything was fine and told me that I should contact my bank and stop the automatic debit from my bank account. I did this and received a cancellation notice from ADT. I thought it was all part of the change over. I was completely snowed by this young man. I have learned a valuable lesson to number one, not trust anyone and number two, never sign a contract that does not state exactly what you expect.
When we decided that we no longer needed a security system, we called Pinnacle 15 months after signing the contract. They said that we could not cancel without an outrageous fee. When I told them the story about how the contract went down, they said that they would investigate and get back to us.Two months later and no calls from Pinnacle, so I called back. They said that they investigated and found our signed contract and listened to a recording and we agreed to it. I told them yes, I already told you that the salesmen made the call himself and sat there with us and told us just to say yes to everything and he would take care of everything else. I trusted this kid. I would love to know if anyone else in my area was dubbed by this same salesman.
Our security system stopped working after the first call I made. During the second call, I was told that nobody could help and the investigation was complete. I asked why I never received a call back and the gentleman just apologized. When I told him that I thought our system quit working after the first call, he said he was sorry again and could help me but the technicians are no longer working and would have to wait until tomorrow.
I guess I have to wait and see if that calls happens. I could kick myself for being so trusting and believing this salesman. I have learned a valuable lesson. I hope that I will be able to prove that this company and this salesman scammed us. I am stuck in the 39 month contract that was only supposed to be a month to month contract. I will have to pay close to $800 to get out of this contract.
I contacted the alarm company in regards that I no longer had a landline and that the alarm service would not function. I also learned that when our town experienced a power outage which occurs very frequent here, the alarm system was useless. I have attempted to put the service on a suspension status until I’m able to get back on my feet and reconnect a landline at my residence. I was unable to receive a positive answer on my request. Also, upon receiving the service, I was misled on any contract and the salesman failed to explain that portion of it.
I later learned of course, under fine printing, that there was a contract for approximately three years. I feel that this is a way to trap customers into purchasing the alarm service. I believe that the services do not render 24 hour service and feel that the services are unsatisfied. I have been paying for services since February 2010 for services that I am not receiving. At this particular moment, I cannot afford this service.
Two seemingly nice gentlemen came by our house and told us about this great security system that would be such a peace of mind, after all, there was just a robbery down the road a month ago. Anyway, we fell for it, and within a couple of days, we realized we had been had. They refuse to break the contract saying we would have to pay this outrageous price to get out of it. I was really upset about this. For a small monthly fee of $49.99, we would have our smoke detector, motion sensor and two doors covered.
However, several times my house filled up with smoke and the fake smoke detector never went off. I have opened the doors while alarm was on, no one ever called. The motion sensor does nothing. Furthermore, they keep attempting to take $49.99 out of my bank account, despite my having my bank put a stop to all future payments for that amount to this company. I wrote and called the company saying that I will pay monthly with a check. They said fine, yet keep trying to get the $49.99.
I am at a point now of filing for fraud since I do not believe that this is even a real company. They use diversion and scare tactics to get you to sign on to their security systems. They prey on innocent elderly and young mothers with small children. I sincerely hope they can sleep at night, because I surely don't feel secure.
So if anyone from Pinnacle Security shows up at your house when there was a robbery in this neighborhood a month ago, or that you have been especially selected on this street to receive this security system for very little down, slam the door and deadbolt it, you would be safer. Do not let these people in your home under any circumstances. I hope all the other people out there having the same problems I have with this false company, join up and put an end to this scam.
I signed a contract with Pinnacle Security in order to protect my wife with a great system. The contract was for 36 months. We have gone through 16 months and because of huge pay cuts due the economy we are being kicked out of our house. We are downsizing to an apartment and we cannot take the alarm with us. We have had no problems at all with the service until now. We were forced into a situation through no fault of our own. We had every intention of fulfilling our contract, but we cannot now that we have no home and cannot take the alarm with us.
They offer no solution, but that I shouldn't have signed the contract. I would have used them again because I was very satisfied with my service but now they expect to continue to pay the monthly fee through the end of my contract when I cannot use the service. So they are willing to sell years more of us with them for only 18 months. I know they have no guarantee I will come back, but I fully planned on doing so. Not now and never will I recommend them ever again.