Pinnacle Security

In 2008, a door-to-door salesman came selling the Pinnacle Security System, which they lied to me about the terms. I signed up for the New York class action lawsuit to be released from my contract. I believe it was in 2010, but Pinnacle Security System tells me they have nothing about a class action lawsuit in NY and they will not release me from my contract. I've been paying for a service that I don't need since I moved from the location that the service is in place.

I initially got Pinnacle Security alarm service back in 2006 when I was renting in a not-so-great neighborhood in the city. A white gentleman came to my door and sold me the services. I advised him that I was renting and he said "no problem" because they allow you to transfer your alarm services for only $35 to wherever you relocate to. I also failed the credit approval process. Again, no problem. He simply suggested I call someone else with better credit and used their social security number. It didn't matter if they lived at the residence or not. He was very persistent and since I wanted an alarm service anyway, I obliged. For two years, I paid my services on time and had no incidences. Smooth sailing! That is until I decided to move.

I moved into another rental home and was ready to transfer my services. I contacted Pinnacle. I was advised I had to sign an new three-year contract, pay $35 and get permission from the home's owner. No problem! Although somehow, they must've used the same person's social security number from the last contract, because mine wasn't required. That was the first sign of shadiness.

Over a year later, I moved again. Requested another transfer of services. This time, they told me that if I wanted to keep the same contract, I could pay $99 instead of the $35. Since I already invested a year, I agreed that would be great! The tech was scheduled to come out May, 9th, 2011. The tech, Clarence ***, came to my house, with no uniform or socks on. He looked like a bum off the street. The only reason I allowed him in was because he had all the paperwork and was scheduled. He was very unprofessional, didn't want to put the wires behind the wall, didn't have all the equipment, complained about his personal life and to top it off left without giving me any codes!

I called him immediately after he left. He said he wouldn't be able to come back until that weekend. Once I got off the phone with him, I called Pinnacle to complain of how terrible he was! Upon verifying my info, not only did they have the wrong address in the system but the account was in my brother's name! He was only listed as an emergency contact! At this point, I was getting extremely frustrated and angry. Finally, they contacted the tech and advised him to return at 8am the following day to complete the job properly! He was also supposed to bring me extra equipment for the inconvenience.

So, the next day, May 10th, 2011, Clarence showed up with very little to say, which was great, but bad because he just started randomly putting sensors in places without asking me! Once he finished, he put his screwdriver in his back pocket, sat in my dining room chair and ripped the seat! I thought, "What the f**k!" He apologized but I was so angry I told him to just leave. Once again, I had to call Pinnacle to complain! And again, it took them forever to find and verify my updated information in their system.

After speaking with the supervisor, they waived the $99 move fee and offered me four free months of monitoring! Oh, and the lady I spoke to prior to the supervisor, politely informed me, "When you move a lot, it's hard for us to keep track." I then suggested that they should not offer a service they can't handle! The service I received from Pinnacle Security continued going down hill from there!

May 12th, the sensor alarm installed in my office fell off the wall. I called to complain and they were going to send a tech out but to avoid more drama, I just put it back on the wall myself! Bad idea, although they did confirm it was ok. May 14, they charged my account $43.99 anyway, after they told me I wouldn't be billed for four months. I called and complained about that. They said they would reimburse me but never did. I was tired of calling them so I let that slide.

August 3rd, I had a break-in, guess where, the office. The alarm did not detect the intruder! I was at work after receiving a missed call from Pinnalce Security. I also received an email, which is what made me call Pinnacle. They advised me my living room alarm was tripped. I asked did they dispatch. They told me they tried to but the dispatch service said I needed a permit. I was not informed of this when I signed up! I called my landlord and asked him to go to my house and check it out. My landlord did advise me that my home was invaded and he called the police.

In a panic, I immediately left work to check on my home! My heart dropped. They stole over $3000 worth of items. I asked the police why did I need a permit for them to come and they said I didn't. Someone was lying! To make an already long story short, Pinnacle Security was calling the wrong dispatch for my neighborhood! I threatened to contact the Better Business Bureau and they immediately offered to cancel my services with no penalties, which actually served them better because I never signed the new contract and still had one more month free! Whatever you do, do not use Pinnacle Security! You will regret it later!

Clean cut Jonah came to our door and claimed that our home had been picked to be a "model" home for their signage and security system, all we had to do was pay a monthly fee of $51.00 for 42 months. I am in the legal profession and told him that this sounded too good to be true and that I had no interest. I also asked how of all the houses in this neighborhood, how was mine picked since I live on a cul-de-sac with little or no traffic? He said that my Halloween decorations grabbed his eye and if it did his, it would others and they would see the signs. I said "I don't buy it." He said that he had just come up from Texas today as a communications major and was doing this as part of his marketing intern.

His car with Texas plates has been in our neighborhood since Monday. He tried to pressure us into this deal, I said no and he left. My husband decided to go outside and call him back to see what they could work out, I said I wanted no part of it and do not give them my information. My husband gave his and they called for "authorization". He gave no SS number or DL, just name and address and came back and said we were not candidates and walked away. I was never so happy and told him his business was a scam. He told us that our "job" was to make sure that the sign in the yard was up and that we did not tell anyone it was free. Whatever! I deal with contract law everyday and knew that free meant we were getting screwed somewhere. My intuition led me right and then I found this site.

Same as the others, the equipment was junk and kept falling off or out of the doors. The installer left a mess in the kitchen and floors. When I tried to cancel at 2 years, I was advised that I would owe $600 and that my contract expired in October 2011 and I could call back then. What they didn't tell me was that it renewed 30 days prior to October 2011. They then tried to do the same scheme on me the previous year. After arguing, I was told they would take care of it if sent a note of cancellation and they still charged me for the next month. I was then advised that since there were no notes in the account regarding the waiver, I was still going to be charged the fee. When I argued again, they said they would refund the money. I will wait and see, but expect to have to call back again.

A Pinnacle sales rep came to my door about a year ago. I signed up for their alarm system at a cost of $47.00 per month. They had me sign a contract with automatic debit from my bank account. From day one, the alarm system would not arm because of a door fault code. I have paid them every month for about a year now and have never been able to arm the alarm system. The company that was looking after the service of this system is now out of business so there is no recourse for getting it fixed. Anyway, I stopped payments to these scam artists. Now, of course, they are threatening legal action. Do not buy or sign any kind of a contract with Pinnacle alarm services. They are not a reputable company and they do not stand behind what they sell. They will lie to you on the phone and give you a complete run-around for service.

They convinced us that we must have this installed. Within 3 days, my husband called to cancel the contract. They wouldn't hear of it and only offered him more things, so he would stay. I wasn't home so I had no say in the matter. I have called them and they want $1500 cancellation fee. This is ridiculous. We are stuck paying $50.00 every month and never use the Pinnacle Security System. I honestly don't know how long we need to continue this.

A supposed representative of Pinnacle Security came to my grandmother's home, talked his way inside, and proceeded to ask questions about how much family she had close by, how much traffic was there usually on her street, and so forth. He checked the locks on her doors and windows and looked at everything in her house. He told her he was giving her a "free" home security system but wouldn't tell her how much it costs but said it was all free.

Then he wanted her social and my grandmother, because he was so "nice" gave it to him! The "nice" guy wrote it down and disappeared with no mention of when he would return with her "free" security system. It took me all morning before I found a number for this company that would work. I was told that this "nice" guy is employed by Pinnacle and they encourage salespersons to use these tactics to close a sale! I'm not convinced this is a real company and with well over 1,200 complaints in the past three years with the bbb, real or not, they ***!!!!

They weren't happy when I told the company customer service representative that I had reported their salesperson to the local police department. I hope they run him out of town!!!

The representative came to door; said they were having a special in the neighborhood, and he came in. He said he would install the entire system for free, and that the monitoring would be $39.99 a month. The contract was to be for two years. We decided to go ahead, and install since it was only for two years. When we checked the fine print, the contract was for four years.

We have since moved to Dalton, GA; we brought the alarm with us and called them, but we couldn't cancel the contract without paying $1900. We don't have a landline in Dalton, so we aren't using the system. We really feel like we were taken advantage of. I am on disability, and my husband is retired. We are very dissatisfied with Pinnacle. They said the contract expires on November 21, 2013. If we do not call them prior to this date, they will automatically renew us for four more years.

A salesman came to my house on a Saturday afternoon to sell a home security system. He used high pressure sales tactics to pressure me into a 4 year contract. He had me sign a contract, which he pointed out that if I decided not to keep the system, I could cancel within 3 days for a refund. I was not given any time to review the contract, but he did point that part out. After I discussed with my husband, we decided a four year contract was too long and we cancelled within our time frame.

In the mean time, I was charged a $100 activation fee as well as the $50 monthly fee. Two weeks later, I received the $50 refund, but not the $100. I called to inquire about it and they explained to me that the activation fee was non-refundable and that there was nothing they could do for me because it was listed in the contract. I explained to them that was not how I was told and that I couldn't have had time to read the contract until it was already installed, but they still refused.

In Dec. 2009, I signed a contract for security monitoring service. The charges were supposed to be $44/month on my credit card. In January, there was no charge. I called and was told they would fix the problem. This happened in February, March and April. In April, I sent $300. The pattern continued in May and June, July, August, September. Each month, I called and they gave some excuse for not charging my charge card and promised to fix the issue. In October, they charged $276.00 to my card. In December 2010, I received a letter from a collection agency stating that the account had been closed and I was expected to pay for an entire two-year contract of $1700. I responded in writing, only to receive another letter from another collection agency, making the same claim. I feel that Pinnacle never kept the terms of the contract, therefore, I should not be held to the same contract.

I was approached by a very nice young man knocking on my door and said that he was in the neighborhood informing all the ADT customers that Pinnacle would be taking over all ADT customer in the Ripon, CA area. He gave me a very believable story.

He had us sign a contract and every time I asked about the conditions, he said "oh, it's just our contract, nothing will change other than if you upgrade to a cell based alarm instead of ADT's land line based alarm." He said the contract would still be month to month as we had prior with ADT. He said ADT was moving out of the area and Pinnacle was helping those ADT customers out. He said that he just needed to make a call and asked to use my telephone and he said all I have to do is answer yes to all the questions. It is just to set everything up. Even though you are signing a new contract with Pinnacle, you will still only be on a month to month contract, as you were with ADT. He even said that he would contact ADT and cancel the service.

I should have known something was up when I was being charged by both companies for the same service. I called Josh directly and he assured me that everything was fine and told me that I should contact my bank and stop the automatic debit from my bank account. I did this and received a cancellation notice from ADT. I thought it was all part of the change over. I was completely snowed by this young man. I have learned a valuable lesson to number one, not trust anyone and number two, never sign a contract that does not state exactly what you expect.

When we decided that we no longer needed a security system, we called Pinnacle 15 months after signing the contract. They said that we could not cancel without an outrageous fee. When I told them the story about how the contract went down, they said that they would investigate and get back to us.

Our security system stopped working after the first call I made. During the second call, I was told that nobody could help and the investigation was complete. I asked why I never received a call back and the gentleman just apologized. When I told him that I thought our system quit working after the first call, he said he was sorry again and could help me but the technicians are no longer working and would have to wait until tomorrow.

I guess I have to wait and see if that calls happens. I could kick myself for being so trusting and believing this salesman. I have learned a valuable lesson. I hope that I will be able to prove that this company and this salesman scammed us. I am stuck in the 39 month contract that was only supposed to be a month to month contract. I will have to pay close to $800 to get out of this contract.

I contacted the alarm company in regards that I no longer had a landline and that the alarm service would not function. I also learned that when our town experienced a power outage which occurs very frequent here, the alarm system was useless. I have attempted to put the service on a suspension status until I'm able to get back on my feet and reconnect a landline at my residence. I was unable to receive a positive answer on my request. Also, upon receiving the service, I was misled on any contract and the salesman failed to explain that portion of it.

I later learned of course, under fine printing, that there was a contract for approximately three years. I feel that this is a way to trap customers into purchasing the alarm service. I believe that the services do not render 24 hour service and feel that the services are unsatisfied. I have been paying for services since February 2010 for services that I am not receiving. At this particular moment, I cannot afford this service.

Two seemingly nice gentlemen came by our house and told us about this great security system that would be such a peace of mind, after all, there was just a robbery down the road a month ago. Anyway, we fell for it, and within a couple of days, we realized we had been had. They refuse to break the contract saying we would have to pay this outrageous price to get out of it. I was really upset about this. For a small monthly fee of $49.99, we would have our smoke detector, motion sensor and two doors covered.

However, several times my house filled up with smoke and the fake smoke detector never went off. I have opened the doors while alarm was on, no one ever called. The motion sensor does nothing. Furthermore, they keep attempting to take $49.99 out of my bank account, despite my having my bank put a stop to all future payments for that amount to this company. I wrote and called the company saying that I will pay monthly with a check. They said fine, yet keep trying to get the $49.99.

I am at a point now of filing for fraud since I do not believe that this is even a real company. They use diversion and scare tactics to get you to sign on to their security systems. They prey on innocent elderly and young mothers with small children. I sincerely hope they can sleep at night, because I surely don't feel secure.

So if anyone from Pinnacle Security shows up at your house when there was a robbery in this neighborhood a month ago, or that you have been especially selected on this street to receive this security system for very little down, slam the door and deadbolt it, you would be safer. Do not let these people in your home under any circumstances. I hope all the other people out there having the same problems I have with this false company, join up and put an end to this scam.

I signed a contract with Pinnacle Security in order to protect my wife with a great system. The contract was for 36 months. We have gone through 16 months and because of huge pay cuts due the economy we are being kicked out of our house. We are downsizing to an apartment and we cannot take the alarm with us. We have had no problems at all with the service until now. We were forced into a situation through no fault of our own. We had every intention of fulfilling our contract, but we cannot now that we have no home and cannot take the alarm with us.

They offer no solution, but that I shouldn't have signed the contract. I would have used them again because I was very satisfied with my service but now they expect to continue to pay the monthly fee through the end of my contract when I cannot use the service. So they are willing to sell years more of us with them for only 18 months. I know they have no guarantee I will come back, but I fully planned on doing so. Not now and never will I recommend them ever again.

I was moving my parents in to my house and a salesman came up to my house. I told him I did not have time to talk with them. He told me that it was a one day offer. So my husband talked with him. I told the salesman I did not have time for them to put in the system. He became very pushy. I try to call them after several times of trying to get the system to work. Four days later, they advised me I was to call in 2 days . I was told by the salesman that I had 30 days to cancel.

That was a year ago and the system still does not work. They have been calling to come out and fix it, but have not shown up. They do not give you time to read any of the paper work. They have storm troopers who work for them. Do not buy their system.

Pinnacle Security rep came to my door and advised me that they (Pinnacle Security) and Broadview had combine together. I later found out after speaking with Broadview that this was not true (the sale rep told a lie). Pinnacle Security debited my accounted a head of time.

I have to pay $75.00 an hour to have my Broadview system put back into my home. I have to close my checking account so that Pinnacle can not take amy more money out of my account.

On June 29, 2010, I contacted your company to see if the cancellation notice I put in the mail on 6/7/10 was received. At this time, I spoke with Tony ** and was informed that the cancellation was not received within the three business days required for a full cancellation. However, the Cancellation Notice reads, "To cancel this Agreement, you must mail or deliver a signed and dated copy of this Notice of Cancellation within three business days. " The equipment was installed in our home on June 4, 2010 and the Notice of Cancellation was put in the mail on June 7, 2010 (the second business day after installation).

According to this agreement, I feel as a customer that I had done what I needed to do in order to properly cancel this service. I was told by your representative that the postmark on the envelope was dated June 11, 2010. It does not say on your contract that the Notice of Cancellation must be postmarked by a certain date, just that it needs to be mailed within three business days. Once a piece of mail is taken to the post office, it is no longer in my control when it is post marked. I do not know why it took four days for it to be sent out, but I feel your company is penalizing me for something that was not in my control. After careful consideration of our needs and finances, we do not feel that we need this service and cannot afford the service.

In addition, the two salesmen that were at our house never disclosed the exact amount of the monthly payment, nor did they even explain the Cancellation Policy. We were told the monthly charge would be determined by our local township office. They also did not tell us when the monthly charge would be debited from our account. We were never told the monthly fee would be $47.99. I only discovered that when I balanced our checkbook and saw the charge debited from the account. Honestly, now that I look back on that night I feel these gentlemen were out for a quick sale on a Friday night and did not take the time to fully explain essential pieces of information. We were told that night that an installer would come to the house to look and see what was needed for the install. He would come back at a later date to do the work. That was incorrect because the installer was at our house until after 10pm completing the work. We never really had the time to look over the paperwork to see if this was something we truly wanted because he was drilling holes into our walls. I feel we were swindled by these gentlemen, representatives of Pinnacle Security.

I appreciate that your company is willing to provide us with four free months of service but am extremely disappointed at how this was handled. After speaking to Tony ** for over an hour, I asked to speak to a supervisor and was told he was a supervisor. When I asked to speak to someone over him, he told me that, "if you (I) proceed in taking this any further, they may take away the free months of service that had just been given to me. " I feel he was trying to intimidate me and bully me into not further voicing my displeasure with your company. I feel as a customer of your company or any company that if I do not think I am being treated fairly or receiving proper service, it is my right as a customer to speak to someone about it. This could be Pinnacle Security, car repair shop or a local restaurant. I hope this practice is uncommon for your company.

Because my ultimate goal was to cancel the service and this apparently is not possible without paying over $2000, we are forced to keep this service. However, we were told that having this system in our home was helping your company with advertising and helping you, "get your name out there. " As of right now, I do not have many good things to say about your company. I'm sure that the protection your company provides is outstanding but because of the horrendous customer service I have been provided, it will be extremely difficult for us to pass along any positive feedback about the service.

The end result of this that no one is truly benefiting from this transaction. We now have a service in our house we do not want and will more than likely not use but will be charged $47.99 a month until December 2013. Your company is benefiting because you are taking our money each month but you will receive no positive PR from it. I hope you are happy.

Please contact me at ** to let me know if I am correct in that our contract with your company expires in December 2013 and how to go about "properly" cancelling the service when the time comes. I sincerely hope that our contract is not extended four months because of the four free months you have provided. Should you have any additional questions, please feel free to contact me at the same telephone number.

They had a door2door salesman knock on the door and sold a security system to my wife (who is on disability). They have added so many charges and they also did not tell her that it was a 3 year contract. Our security system hasn't worked since 09/2009, they have yet to send out a person to fix it yet they are still charging $45 a month to my wife's checking account. We have called to cancel the service and they said that they would still charge her account for the remainder of the 3 years. We need help to recover what we have spent when it didn't work and to cancel the contract and get them out of our lives! We have also got a bill from the city police for an alarm call when the system wasn't working.

I experienced the same issues as Illinois residents. I am stuck paying $50 a month for my service for two years and had to pay a $57 connection fee. They said they forgot to have us sign a piece of the contract and sent us a blank one to sign. We refused to sign it until they filled it out. They kept hounding us, so my husband signed. Then, almost a year later now, my husband and I got a divorce.

When I contacted them to switch it over, they told me I had to pay $99 fee or pay $350 for the equipment and would have to start my two years over. This was just to take his name off of the account. I was paying $33 a month for ADT and was happy with that my husband wanted to switch because this system runs off of cell phone instead of land line. I have been unable to cancel and have to pay $50 a month now for 2 years. I still have my land line and this service.

The sales agent approached our house and began by saying the city had called their company in due to crime in the area. They claimed to be from GE and that they only wanted to post signs on yards as deterrent. When told "no, we don't want a sign," they went on as to why we should want one and claimed that we would be recompensed for posting the sign "with a free system." I told them several more times that I was not interested, "stop wasting my time," "go away."

I began making ominous references to my mother (visible, with walker) and the need for their system. Finally, I yelled at him to get off my property--still took awhile to get him to go away. I'm an Iraq war vet, and he made my threat assessment alarms go off in a big way. It was obvious that he was making me very angry, and yet he wouldn't stop and back off. Because I'm a woman? I called the cops and gave them a description due to the fraud perpetuated by his first statement, that the city had called them in. I felt threatened, was definitely lied to, and I really didn't appreciate the implied threat to my mother.

On the date 05/24/10 around 6 o'clock, a salesman representing Pinnacle Security came to my home located in Metairie La. 70001. The salesman, an Area Manager offered to supply my home with a state of the art security system at no cost to me, he called it a model home. The manager went on to state that because I have been picked to be a model home in the area, would help with their sales in the area, and I could take advantage of a no cost system and all future upgrades from Pinnacle Security at little to no cost to upgrade. I was sold on options that were to be provided by Pinnacle such as; temperature control and security cameras that can be viewed through via the internet, through the provider's website.

The security system Pinnacle installed is a Simon XT, manufactured by GE, which cost $99 to activate and $120 in upgrades which totaled $219. The monthly monitoring fee was advertised to be $49.99, which included the monitoring of the system currently installed and all future upgrades and options as listed above. I was told that Pinnacle Security is a good standing with the state of Louisiana and was advertised accredited with the BBB (Better Business Bureau). On the same night of 05/24/10 I canceled a current contract with ADT Security and paid out $430. The current contract with ADT needed to be canceled in order to accept a contract with Pinnacle Security.

serviceman and tech support were unable to provide any documentation or release dates for the products listed above. I also discovered that there is an additional monitoring charge in the amount of $5.00 for each camera added to the Simon XT system, and that there is an additional charge for adding the temperature control via internet. But was unable to get that amount.

On 05/26/10 after reading over the contract and determining Pinnacle's policy, I decided to research Pinnacle Security via the internet. I discovered Pinnacle Security is not accredited by the BBB, and that Pinnacle Security's rating at the BBB is currently rated "F".

On 05/27/10 I got in touch with the Louisiana State Fire Marshall's Office. I was told that Pinnacle Security is having many complaints about their selling practices. Later that evening on I faxed the cancellation form over to Pinnacle Security, and telephoned the customer service department to confirm the cancellation. The cancellation was confirmed that same evening (05/27/10 7:27pm) on the third day of right to cancel as described in the contract provided by Pinnacle.

As of 06/09/10 I currently do not have a monitored security system, because as stated in the contract provided by Pinnacle Security, they have within 20 days to remove the security system. If Pinnacle does not remove the system within 20 days, I may retain or dispose of the equipment without further obligation. Pinnacle has 10 business days to refund any payments made, which has not been met according to the contract. I call the cancellation dept about the breach of contract. Pinnacle's representative admitted guilt in the breach of contract, but would not accept a penalty of my request to retain the equipment. This company also violated state ethics policy by allowing me to cancel a current contract with ADT which I had to pay out $430. I am attempting to hold Pinnacle Security responsible for these problems.

Confusion on install. Signed contract with one rate ($34.99) Pinnacle called trying to collect 2 weeks after install for past due amount of $46.99 monthly. (why) They want me to sign another contract

We had a salesman knock on our door in early 2009, we told him we were moving and were not interested. He insisted the system was free, then he told us of a monthly fee. We decided to try it out. He got all our financial info and got ready to set us up. Then they gave us a welcome call or something like that while the salesman was still at our home. During the call there was a mention of a contract finally. I was surprised. Pinnacle even caught my surprise of the mention of the contract on their recording. They also recorded an, "inaudible," conversation that we had with the salesman. The content of which was us asking about this contract and repeating to the sales rep we were moving in the next year.

And then the salesman reassured us the contract would be void upon our moving. Convenient huh? So when we did move that fall as planned Pinnacle would not release us from the contract, only giving us a, "Sorry you were mis-informed." And the BBB in Utah does not seem at all concerned about the misleading salesman that Pinnacle seems to continually produce. I recently read the state of Illinois had something to say about it. We would like our contract voided and the months of payments that have been paid since October of 2009 to be returned. We stopped the payments a few months ago, when we filed with the BBB.

Pinnacle contacted me in June 2009 with all of the promises that I have since seen online that have turned out to be untrue. From their sales tactics, to several breaches of contract, to providing incorrect numbers for their monitoring center on two separate occasions (we finally had to provide them with the correct numbers for our area well after the system was installed), to hitting my debit card for payments at will at any time of the month rather than the agreed upon date that was written into the contract (they actually overdrew my account by debiting money when they weren't suppose to), to being completely ignored by Pinnacle when the system quit working, which equates to no customer service from Pinnacle. And the list goes on. I had to file a complaint with the BBB of Utah to get ANY response from Pinnacle. Pinnacle has given me a month here and there of no service, but the important thing to note here is that Pinnacle is very well aware of the fact that I have had no service with them since December 21, 2009 yet they continue to debit payments from my account. They just did so in the first of this month, April 2010. They are involved in a lawsuit that cost two California firefighters their lives due to alleged negligence on the part of Pinnacle.

My experience with them, and apparently many other victims of Pinnacle Security share the same opinion, is that they don't care one iota about their customer's safety, lives or property as long as they can continue to collect monthly payments from those of us that were naive enough to get involved with them in the first place. By their own admission they did not have the correct phone numbers for our area when they installed numerous systems here, and we in fact did not have service until we provided them with the correct phone numbers three weeks after the system was installed.

They never once checked to see if the system was working properly, even after we notified them a second and third time that they had not provided the correct numbers for this area. Every Pinnacle victim in our area was unknowingly without service that they were paying for until my wife and I gave Pinnacle the correct numbers in July 2009. The negative reviews in regard to Pinnacle Security are all over the internet. I only wish now that I had had the presence of mind to go there before I got involved with Pinnacle. They are not accredited with the BBB. They have an "F" rating with the BBB and 1138 complaints within the past 36 months with the BBB of Utah, and that number is still climbing (5 new complaints in the past week). I am looking to contact some of the other complainants about the possibility of a class action lawsuit before I agree on any settlement through the BBB. How Pinnacle Security can be allowed to continue to operate anywhere using the business practices that I have experienced is beyond me. I have just skimmed the surface here regarding my experience with Pinnacle. There is much more to my story that what I have put forth here.

A salesman came to our door, and convinced us to switch from ADT to Pinnacle Security, for our home security system. We were ready for an upgrade, so we did it. Right away, our response time was clearly less superior, but we had signed a contract, so we honored it. Now, after almost three years, we get a call that Castle Rock Security has had many fraudulent representatives in our area, so to be on alert. "Who is Castle Rock", we asked. Then when we called our security company to ask questions regarding a window upgrade we were doing, Castle Rock answers the phone. We decide since our 2 year contract had expired some time ago, that its time to go back to ADT.

We called Castle Rock to cancel, and they told me that we signed a 36 month contract with Pinnacle (which would actually end next month if true), and that it automatically renews every year, and since we did not cancel it on March 12, that we are bound until April 12, 2011. We never signed a contract with Castle Rock! I told her I feel like we are being scammed. Well, I plan on cancelling our automatic withdrawal, and I'm sure Castle Rock is going to fight it, but as of yet, its just annoying!

When the salesman from Pinnacle "Security" came to the door and fed us his lines, we thought it sounded great. We specifically asked what would happen if we were unhappy with their service or if we moved. He said they would honor us and let us out of our contract. Well, when we moved and were not allowed to install a system into our new apartment, not only would they not let us out of our contract, they talked to us as if we were morons.

We heard things like, "Don't you read a contract before you sign it", "I am the highest person at Pinnacle that you are allowed to talk to," and "It's your word against our salesperson's word". Unbelievable! We are now paying for God knows who to look over a hole in the ground where our old house used to be. Go with a better company since this one apparently tells their salespeople to say whatever it takes to seal the deal. Total rip off! Paying $45 a month for a house we no longer own.

When the alarm company went to my house, they said to me just I have say yes about the authorization. They put the alarms in the apartment. Now I have to pay the alarm to my tenets because the bill is in my name. The alarms name is Pinnacle Security. $240 or more because they make contract 36 month.

June 27, 2007, this security company lied and got me to sign a three year agreement for $44.99 a month, but the salesman Joseph ** lied that it was suppose to be for just 24 months. First couple of weeks my service went out, I was still paying my monthly fee from my account every month for about six months. I tried to cancel the contract within the second week of my service but they would not let me. They are located out of town, nowhere near my area, so they didn't have anyone to fix it.

They have sent this to a collection agency called Anderson Crenshaw and Associates, I had excellent credit and they have ruined it. I don't feel that this is fair, me, paying for a security system that does not work and they are not in Kentucky where I live. I need this off my credit, and I need them to cancel this contract. If you can help, please contact me. Thank you chastity. Oh, they also have changed their name about four times, it is now called Castle Rock Security

Well, a representative knocked on my door, saying that they are in my area, and they have a promotion going on for their security alarms. I invited him in to hear about it. They told me that ADT was filing bankruptcy, and they were affiliated with them. I was told that it was a 2-year contract, and they had me sign a 60-month contract. I gave them 99$ for the installation, and my payments were $44.99 a month. Next thing I know, someone kicked my door in, and the alarm went off, but there's no response from the police or Pinnacle. (Thank God for the dog.)

Next problem, they were taking money out of my account. I will call and inform them of this, and they will tell me that I will be credited for next month. Well, the next month came, and there's another withdrawal.Then we had a problem with the system, so we called them and they were sending a tech out. I made sure i asked how much this was going to cost before I agreed. They told me that my homeowners was to cover it. So it's OK for them to come. The tech called to verify that it was going through the homeowners insurance; they told the tech the same thing.

A week later, they went in our account and took out the money without authorization. The bank stopped it due to the fact they knew how much they were to take and it put a red flag on my account. We agreed to pay the amount owed. We made sure that if we pay this amount, we will keep our services. But a week later, they turned off the monitoring and told us that we had to pay the remaining balance. We told them that their rep told us that we can pay our monitoring fees in payment and we agreed to that. All of a sudden, they told us we can't and send it to their attorney.

We were sent 3 different amounts to pat in full. Every month, it went up and up. $1800 to $2400 to $2700. I need help. They are a ripoff, and they need to be shut down. I was told a 2-year, and now, they are trying to get me to pay for 5 years.

My grandparents are in their late 80s and live in a mobile home park. Although they are still very sane, my grandmother cannot walk any longer, and my grandfather takes care of her 24/7. Unfortunately, in July 2009, my grandfather was approached by 3 Pinnacle salesmen. They explained that they were installing "free" alarm systems. The only charge would be a $400 installation fee. They made the system sound compatible to my grandmother's needs since she is no longer able to walk. They provided her with this "great necklace" that she could wear when my grandfather was away at the grocery store, etc.

The salesmen explained that if she was to fall or there was an emergency, she could push the button on the necklace and the police would be there in no time. This sounded great for my grandparents. The salesmen also explained there would be no additional fees with the exception of the $400 "installation fee" and maybe a small fee if the police needed to respond to their residence.

4 months later, my grandmother explained to me that there was a fee of $50 being taken from her checking account every month and she didn't know why. I looked over her bank statements and explained that Pinnacle Security was taking out the fee monthly. My grandparents told me that they never agreed to having any money taken from their bank account, and with the technology these days, my grandmother didn't understand the situation.

She put a stop payment on the account, and Pinnacle Security was after them not long after. I called the company, and I was told I needed to write a letter of cancellation. My mother and I did this and faxed it in. Nobody responded, but the company began calling my grandparents on a daily basis, several times a day. And this frustrated my grandmother very much that she is losing sleep over the matter. They have great credit and are afraid to let that go down the drain regardless of their age.

They have worked hard to get where they are today. After a few weeks passed, I called Pinnacle Security and spoke with Ella to ask if our letter was reviewed. She stated that the letter was taken into consideration, but they would not be able to waive the cancellation fee. I asked why, and she didn't have a great explanation, except that my grandparents signed a contract.

So I got some information off the internet regarding complaints and what not and called the company back. The lady told me I could take whatever action I want to take but that she was not canceling the account without the cancellation fee. I'm disgusted that my grandparents were taken advantage of because of their age and my grandmother's disabilities. I am also upset that the company Pinnacle Security would not in any way work with us on this. We aren't asking for the system for free. We are asking them to come and get their system with no penalties.

a salesperson showed up at my door and said my neighbors were robbed as well as the house across the street and was informed that the whole neighbourhood was installing alarm systems, i was scared into purchasing the system, a few days went by and i asked around and nobody said they were robbed at any time,

i tried to cancel but they pretty much told me too bad cuz u signed a three year contract, i had the unit uplugged 2 days after installation, thay have my credit card on file and never attemted to take a payment out for three months, now they are sending me to collections and have told me i have to re-instate my account and pay them over 400.00,

i have a witness to the lies i was told in my household. i need help. they told me there is nobody i can speak with because i signed a contract

On August 25, 2009 at approximately 630PM a salesman for Pinnacle Security came to my home. Mr. Brandon R., the salesman, approached me offering a new security system free of charge in exchange for the signing of a 39 month contract at $39.99 a month. My contract number is 45302298 and the contract says "Promo Pre Installation Equipment". It shows 2-way service with a Simon XT Panel. The installer utilized my old ADT sensors and added 4 new door alarms tying the new equipment in with the old ADT equipment. I was told by Mr. R. that monthly deductions from my checking account would be made at $39.99 month. No mention of cancellation penalties, or fees was mentioned other than that I had 3 business days to cancel the contract from the date of purchase.

As a senior with macular degeneration Mr. R. did not explain nor read the contract to me. In fact he only required me to sign in two places. He did not explain the cancellation policy, how to work the equipment or how to cancel this contract. Later the same date, at approximately 8PM a Jacob S. came to install the system. As I had previous service with ADT Security, the technician added only 4 door sensors and tied the remainder of the system into my existing ADT equipment. They also provide me with a key fab for the new system.

Problem dates: Initial problems started early in the contract with repeated calls to my home phone by an automated services stating, "batteries low". Upon continued checking I was unable to locate batteries and on Wednesday, September 16, 2009 I finally, in frustration, called both Pinnacle and my sales rep Mr. R.. Neither the firm nor the sales man could resolve my issues and in fact I was told by the Pinnacle Technical rep that she could not help me. I at this time attempted to cancel my contract with the technical representative. She told me I must call the corporate 800 number to cancel my contract. No other information regarding payment in full for the term of the cancelled contract was mentioned.

Between September 16, 2009 and November 30, 2009 I continued to receive telephone alerts at my home stating batteries were low, please check. Neither my sister nor me were able to locate batteries in the equipment. Additionally one of the sensors is at ceiling height and I am unable at 79 years of age to climb a ladder to check these fixtures. Continued calls to Pinnacle's technical team went unresolved as their staff was unable to instruct me how to find which batteries were low, no zone information was offered at this time nor during any calls to the company.

Prior to leaving for Colorado on an extended vacation I called Pinnacle's Home office to cancel my contract and got a closed for holiday message. My house sitter has called on a daily basis to tell me that I have messages on my home answering machine that batteries are low. I have never been contacted at my cell phone which Mr. R. insisted I provide.

Today, December 29, 2009, when my daughter called and attempted to cancel the service she was told to find page A item 9 of the 3 page contract and told I would be charged $1949.61 if I cancel. She explained that I am a senior and unable to read such small print and that the sales man never instructed me on the terms of the contract.

No other information was given, nor assistance provided, only that I would need to send Pinnacle a fax to cancel and have my checking account immediately charged.

I find their business shady and unethical and as a senior I feel duped into buying a system which does not work, continually causes me problems and now I am left without any recourse but to pay for services I am not receiving. I am unsure my system works as the battery issue has never ben resolved. Economically I have been damaged as I am paying for a service and am not sure it works. Unable to cancel contract without paying for a 39 month service contract.

I called Pinnacle and was told this is not true. It was true. This alarm is not registered with Pinnacle Security Sytems On Friday December 4, 2009 I heard rapids beeping from my panel and their was 103 fault code. I called Pinnacle and was told that my Alarm System was not registed. I was very upset. I am 56 years old and working. I leave my home to go and come when I need to. I was without a working system until December 8, 2009. A Family member stayed with me for a couple of days. I was not informed that the systems was back online until I triggered the alarm.

A repairman was sent to my home on December 5, 2009 and could not make the necessary repairs because the Amin. Office was closed. This is a nightmare. Today is December 11, 2009 and I am awaken by a rapid sound of beeps. Again i have a 103 fault and call Pinnacle again there is nothing that can be done. I can't understand why this is a on going problem I have never missed a payment. Fear is not the word. I am so afraid I cannot sleep.

I cannot get another alarm company to come in and install a working alarm because I am under Contract with Pinnacle. I need to protect my home and myself when I am home and away from. I was home when I almost encountered a home invasion. I need to know I have this security. I have never lived here with out a Security Systems. I spent my Vacation in my home because I was afraid to leave on. December 5, 2009 my vacation started. This is a vacation from hell. Pinnacle Security has held me hostage and I still don"t have a working alarm. I am stressed to the test.

I used to work for them and saw all the deceptive things they do. They try to break your security system in order to show you how bad it doesn't work, will fraud paperwork in order to get the sale, they lie about a product and right before you get it they say that your home can't handle the new version so they put an old one in, they often share your personal information with neighbors in order to get them to sign, they do so much more.

In May of 2009, two gentlemen came to the door and told me about pinnacle security. "you could help us advertise because you are right on the corner" is what they told me. They told me about the cancellation policy, but never told me that I had to pay the remainder of the 39 month contract which they told me was only a 36 month.

After about a month of not using it, I called to cancel. I have been round and round with them about canceling. There were some other things that they were not straight with me on either from the beginning. The whole thing is just a scam. "Advertising" I'm sure. I called to cancel because the $50 a month was not working out for us. When you have to decide between food for your kids or the security system, you know which one comes first. I will keep fighting until its resolved.

Also, they sent me another contract and highlighted the areas to sign. I took offense to this. To me it came off as" well you didn't know where to sign the first time, so we will mark it for you". So offensive. All I want is to end the contract. Period. No paying the remainder. Just terminate it and be done.

On July 31st I called Pinnacle and asked when they were going to credit my Visa acct for the charges. She said she put the credit through. Pinnacle never called to pick up the product. The 20 days stated on the cancellation form ended on August 6th (all this happened in 2009) On August 9th I returned to Bakersfield, CA and as of this day they still havent called to pick up the product. Now they call on a regular basis to take out the product and I tell them the 20 days has past. The sent a registered letter and as far as the cancellation form states and I am concerned the agreement is cancelled and over. On August 18th they stated that there was a time arranged for pick up that is not true. I would not of arranged that time my daughter was at work. My son--in-law happened to be at the house and no one showed up. The uninstaller called and he was in Cleveland at least an hour away.

On 8/17/2009, the sales person (Landon) led us to believe that we would be getting an up dated and better alarm security system with the best technical and customer service available. It was all a scam. The technical installation person was rigth around the corner to come and install their "state of the art" pad over our current system. Several issues were observed during the struggle during the installation of the new system which was completed only the next day (8/18/2009). Sensors were installed outside of the door - against Company policy - as described later by Steven - the technician that showed up in our residence at 11:00 pm on 8/29. On Friday 8/28 the new alarm system displayed a "low battery" message with faulty sensors and I could not turn the alarm system on. I tried to call Pinnacle customer service and technical support and was unable to speak with anyone.

I spoke with a dispatcher and was told that a "Technical Person" should be able to help me. Called the next morning and spoke with someone in the technical department that was arrogant and condescending. Did not fix the problem and never returned my call to let me know the status of a technical visit to my residence. I called back by the end of the day (4:00 pm EST, 2:00 pm MT) and was told that the technician in the area was busy with other installations and will come on Monday when he had "time available". I demanded a visit and stated that the option offered was unacceptable. The technician called my home and told me that he would come on Monday. I once again demanded his visit and he showed up at 11:00 pm. I called the local authorities to make sure that a police officer would be in my house to witness the work to be done and filed a incident/consumer report. After reviewing many horrible reviews on this Company, my wife and I asked to remove the defective equipment and the signs from our front and side yard, reconnect the old and workable alarm pad and leave our property. The reconnection was not done properly!

on 05/09/09 i got a knock on my door by two high pressure sales men who convinced me and my husband to get a security system which they would install for free if i put a sign up in my yard for advertisment purposes. at the time i asked the sales man if there was a cancellation fee as he indicated that they would ask i keep the sign up for 39 months. the sales man said there was no cancellation fee so i agreed to sign up for it that night because they stated they would not be able to give me the promotion if i waited a day. then they had me speak with a representative on the phone to confirm all of my information to whom i again asked about the cancellation fee and he would not give me a straight answer saying i would have to speak with the cancellations department for that info.

after the third time of me asking the gentleman said that i had 3 days to cancel and to just call them to do so. if i did not cancel i would have to pay for the remainder of the contract. since they had already gotten the technician drilling holes in my wall i again agreed to this knowing i could call back and cancel. the very next day my husband scott latham called saying we wanted to cancel and they told him he must mail in the mail by the third day so my husband signed the paper and mailed it in that same day. they at no point told my husband and no point on the paper (which i sent in so cannot read again)did i see any statements saying that we should send it with a delivery confirmed or could fax it in.

we had not received any thing in almost three weeks so again my husband called them to see what was going on and they stated they had not recieved the letter and could not cancel until they had. so my husband called the post office and they are looking for the letter but after a week and a half they had still not heard anything back from the post office so i called pinnacle again and they stated to me that that is why they tell us to send it with delivery confirmation or fax which they never told my husband and that unless they recieve the letter they will not be able to cancel it.

i asked if they had another option because i know things get lost in the mail all the time and they stated no they will only allow me to cancel if they do not receive the letter so now here i am ... a lost letter that i cannot prove and oweing money for a service i do not want and attempted to cancel within the requested time frame. i wrote the better business bureau and the response from the company was that although they do have documentation in my account that i wanted to cancel they still will not do so without the letter and proof it was sent within the three days. so here i am still stuck with a service i do not want so i will have to cancel payments through my bank and have it put on my credit which is good credit because i have never had a problem like this before

They lied and stole $99.00 on 5-19-09 and $53.49 on 5-20-09. without permission. the first monthly payment was not due until 6-13-09 in the amount of $53.49. I was charge a fee of $99.00 for nothing. Tehy will not cancel or refund my money. I'm out of a $152.49. And I want my money back.

they lied about waving fees. they were too refund $99.00 on 5-20-09, instead withdrawn from my acct $53.49. the monthly fee which was not due until 6-13-09.

A represenative from Pinnacle Security came to our property and attempted to tell us how he would like to give a security system as a promotion. We let him into our home and he continued talking. His promotion seemed to be a great offer. All we had to pay was 39.99 a month for the monitoring. He asked for some of our information to see if we qualified and the next thing we new he signed us up and guys were entering the home to set it up. the representative did not give any information how how it would be installed. Before we finished with the representative 3 other guys entered the home and started drilling holes in the doors, windows and cutting into wall to put in the system.

The next day I called Pinnacle for some unanswered questions. That is when I was told I signed up for a 3 year contract and I immediately faxed in the cancellation contract. I had 3 days to cancell for a full refund. I called the next day to make sure it was confirmed they received the fax. Pinnacle confirmed. I asked is there anything else I needed to do. Pinnacle represenative said NO. Pinnacle stated somebody would come in to pull the system. It states in the contract if Pinnacle does not come within 20 day, wecan do with what we want with the system. about 1 month later I received phone calls from pinnacle asking how was the installation and service. Each time I told them I canceled the service and I was not happy with the installation and nobody picked up the system. Each time the representative stated I am sorry Good bye.

2 months after the cancellation I received a credit card bill with the installation deducted along with 2 months on service. I called Pinnacle immediately. They said they had no record I had cancelled and no phone log stating I had called. I immediately gave them proof from my fax log showing that I faxed them and on what day. Now they say they will not refund me without coming in to pull the system first. But because I have proof that I faxed the cancellation in they will honor my cancellation. I beleive there intentions were to scam me. And I believe there is other people being taking advantage.

I installed a new alarm system on June 24, 2007. After installation (the day after) I realized that my jewelety was missing. I have searched high and low for the missing jewlry and have been unable to find the. This company has been nothing but grief to me. I was promised with execllent service at yet have not seen it. I have called a million times to speak with a supervisor regarding this matter. After one week of leaving messages finally spoke with one and explained what had happened. I have also called to obtain a formal certificate for the insurance company on 7/11/07 because the one I was given the insurance company does not except. I was told it would be faxed to me. The fax never came in.

I have requested three (3) times that a technician contact me because I wish to put a siren on the exterior of the house. I yet have not heard from anyone. I have also been overbilled. I was also given a login in user ID and Passwaord to monitor my avccount online. That login information that was provided to me doesn't work. They say when the technician comes out he will give me a new login information. This is besided the fact that everytime you call them you get put on hold for a minimum of thirty minutes. After holding for so long you still don't accomplish anything with them. I contacted them because I want to voud this contract and they say I cannot do so. I need to cancel in writing and pay the remaining three years. I refuse to pay them as I cannot rely and trust this company.

The y have caused me nothing but aggravation since day one and I refuse to deal the next three years with them.

The estimated amount of jewlry that was taken from my home was $10,000.00 which I know I will never see again.

on May 22,2007 a Pinnacle Security rep came to my home offering service. At first I told him no because the activation fee was 99.00 but he told me he could break the fee up over four month and I agreed plus I got an up graded pacakage.He asked for a bank check so the payment will be autobilled and what date to start payment I told him the 15 of each month will be fine with me. The call was recorded for qualty issurance by a third party and then the info was given including the breaking up of the activation fee and the date when autobilling will start. Pinnacle Security debited out of my account on the 1 of june $149.00 the 4 of June $48.14 and on the 15, $48.14. Because I had out stand check already resulting into 6 NSF of 29.50 each.Ihe 3 debit by Pinnacle was paid by the bank. I have been talking to Supervisor at the Customer Service Department now for 3 weeks and All I am getting is the run around, The 15 is coming up soon and Pinnacle is telling I cant cancel my contract with them without paying the total amount of the contract owed. but I am stuck repaying the nsf and the checks amount back to the bank.