Perfect Flame Gas Grills

Our grill will be 4 years old this May. Already, we've had to replace the burners twice at $80 each time. And the entire stand rotted out. My husband built a wooden stand for it. It looks really redneck, but it works for now. I would never purchase another Perfect Flame grill again!

The grill is stainless steel and it is rusting all over the place and the burners aren't working. The replacement burners are $35.00 per piece. We paid over $300.00 for this grill and we like the idea of it being stainless steel. Thank you for your time.

First time I used it, everything burned okay. Next time used, burner would not ignite and bottle is turned on smelled propane. So I let it sit until smell went away. All burners were off and turned bottle on, smelled butane again. I turn bottle off and let it sit. When I turn the bottle on, got a lighter burner lit. Next burner lit still off. Next burner lit still off and next burner lit still off. I turn first burner off, all four still burning low. It never did turn off and all burners are turned to off but burning until I turned off bottle.

This could have been very bad. The propane would have kept leaking even though the burners were off. There it sits used once.

Grill 720-0533 from Perfect Flames igniter wires are garbage. My #2 wire broke so I ordered a new one from Nexgrill. It took a month to receive it and after putting it in the igniter, it sparked and lit the burners but then didn't stop sparking so the burners turned off.

With this grill, the burners 1 and 2 work off the same system. I called Nexgrill for troubleshooting and the people there are morons. They are totally clueless. The first woman I spoke to told me it was the regulator. After I said "Then why does burners 3 and 4 work?" she said "Oh that's right". When I asked if they had anyone in my area that works on these grills, I was told to get an electrician.

Wow, never again. This should be 0 star rating but had to give it one star to submit it.

I bought a Perfect Flame, model SLG2007A, three years ago from Lowe's and since last year, we haven't been able to use. The middle burner lits only in the back and the left burner doesn't lit but only if the middle burner is lit. We now have to replace all three burners and the heat shield. The cost is greater than buying a new grill. It has rusted. I had a Thermos grill for six years before I had any trouble and that was the starter button.

Luckily, I saw what was wrong before it caused a fire. I won't buy another Perfect Flame again.

I bought a 5-burner gas grill about two years ago. The burners have broken all apart. According to website, there is a recall, if not there should be. Apparently there has been a lot of similar problems. Please advise.

I bought this grill about 2 years ago for my husband's birthday. When we tried to grill something recently, we found the burners had burned up and actually had broken apart. The guts of the grill are in pieces. I hear there is a recall but also read there is a scam. They want more money to replace the product. How do I know that they really will? The salesman at Lowe's told us that they should just give me a check or Lowe's credit to use towards another grill. So why are they asking for money? This grill cost me around $450 and it did not hold up at all. It's unusable.

I bought this SLG-2006B grill from Lowe's in Sept. 2006 and have not used it very much. Last week, I noticed the left hand burner flame pattern was not correct. On later inspection, I found a 1 inch diameter hole in the left hand burner and a crack starting on the third burner from the left. On calling the 1-877-xxx-xxx customer service number, I eventually got through to a salesperson (his accent was Indian). The first suspicious part of this telecom was he only asked me for the grill model number, nothing about my Lowe's receipt. He said the warranty covered the cost of the part but there was a charge of $29.95 for shipping. I can go online and pay that much for a burner and get free shipping.

So that is scam number one. Also, it is now obvious that these burners are not made of stainless steel, just painted to look like they are (scam #2). I am glad I have now read the other complaints because as yet the BBQ set has not been engulfed in flames like other users but I do have it on my wooden deck attached to my house. Unfortunately, I ordered a new burner before reading these reports. I hope I can use my Dremel cutting tool to remove the corroded screws in order to replace the burner(s). But even if I can do this, I will now move the grill off of my wooden deck and use it in my back yard.

We bought a Perfect Flame 5-Burner LP Gas Grill and there was a corporate recall on the burners. The burners on the grill split and broke apart, which caused the flames to shut up high over the grates while in use. We called the company who said the burners had an issue and there was a recall on those burners. Per our request, they sent the burners to us without the screws to the burners. We were required to pay for the shipping of $29.85, which we paid.

When we tried to replace the burners, the screws and other parts of the grill attached to the burners disintegrated due to the extreme heat from the flames coming from the recalled burners. We called Perfect Flame back and explained that we needed the screws to the burners, the rod the burners were attached to and other parts that the burners were connected because the extreme heat had destroyed those parts. Perfect Flame said they would send those parts but at our expense (cost of the parts plus cost of shipping). They said they were only responsible for the burners. I explained we could have been burned from such high flames they didn't seem to care. Perfect Flame said they were not going to honor any parts damaged by the recalled burners. We have a Perfect Flame 5-Burner Gas Grill that we can't use due to the damaged parts caused by the recalled burners.

This Perfect Flame 5-Burner LP Gas Grill cost a lot of money. If we don't get all the parts that were damaged by the recalled burners, we can not use this grill and will have to purchase a new grill, which will cause an economic burden. The price to replace the damaged parts is very expensive. To buy another 5-burner grill is very expensive. You don't expect to replace your grill every couple of years. Please help.

Perfect Flame Grill burst in flames and caused a metal fire that was very hard to put out. Grill has been used less then 6 times. It was always cleaned after each use. Grill is ruined!

We bought a Perfect Flame BBQ model SLG2008A less than a year ago. It burned hot from the beginning but we didn't think anything about it. The BBQ caught fire tonight and burned the lid and the burners and caused a metal fire. My husband inhaled a lot of the fumes and now has a bad headache and is coughing and having problems breathing. He is going to the doctor now. Completely destroyed BBQ and not sure about my husbands health yet, very scary.

I have had my perfect Flame grill modelGAC3615 for two and a half years. Last night, I was cooking smokies on low and within five minutes the grill was completely in flames. The flames were very high probably two feet off the grill. I went on the web to see if it was possible to purchase replacement parts and this is when I found out that it had been recalled. And that the exact same thing has happened to other people. I will be contacting BBQTEK tomorrow as today is a holiday.

Burners have corroded and spew flame. The grill is unusable.

My grill Perfect Flame E3520 NG is always filthy and does not burn off. It is rusted on the lid and all the components inside the grill. I would like a full refund. I am very, very disappointed in this grill. The flame is inconsistent. After reading all the complaints so far and trying to get Lowe's to take it back, I found out that Lowe's does not carry this product or the replacement parts. Please call me or email me as to how to return for a full refund.

We bought a Perfect Flame grill model 2518SLN-LPG on July 3, 2008. At first, the flame was so hot that we had trouble not burning things on low. Now we have the complete opposite problem. When we turn on more than one burner, the flame goes really low, to the point that it won't even cook on the "high" setting or it just goes completely out. At first we thought it was the propane going empty, but when we switched to a brand new tank, we still had the same problem.

After doing some research, we have found that we are not the only ones with this problem. Shouldn't they recall this grill with all the complaints about this problem?

I purchased a Perfect Flame grill model 2518SLN-LPG two years ago and I am having the same problems as others are. When I first used it and for the first year, the flame was so hot (500 degrees at least) that it was extremely difficult to grill anything on it because of the intense heat. Guess what, now I'm having another problem as others are as well. I can only light one burner and if I light a second, both flames nearly go out or do go out (yes, I put a new tank on). It is useless to me if I have company or if my children are around because it takes forever to grill anything with only one burner and it doesn't get much above 200 degrees now.

I think it is time for a recall for these grills. The grill was about $400-$500 and it is now worthless to me.

We bought Perfect Flame 4-burner LP Gas Grill in spring of 2008 from Lowe's, Grand Forks North Dakota. GAC 3615 Date code: LP SN-036-535

We chose this grill because of the 10 year warranty ... used it for two seasons, at the end of each season we cleaned all grease and residue before covering and storing it during winter months. This spring was unusually rainy and wet and we didn't start using the grill until first week of June. Given the short grilling seasons we have where we live (uppermost northwest corner of Minnesota) and the short time we have owned and used this grill, we were very disappointed when it caught fire and we noticed that the burners and plates were rusted out and burned badly. I contacted CPSC after seeing how much replacement parts were on the perfect burner site, and my son found the recall sites.

After I called the recall hotline ***, I spoke with someone named Jim, hard to understand him, but he told me to take pictures of the burners, etc and email them to him and he would get back to us right away. The first email my son sent didn't show the attachments and we resent the email, which after another call, he finally opened, said he would get back to me the next Monday. We received an email from Sam ***, a customer service rep, who proceeded to tell us that his technicians concluded the rusting was not covered under warranty and decided from the pics that there was a lot of grease and residue inside of the grill, causing the rust and proceeded to lecture us on how to keep the grill free and clean of grease at all times!

As I said, we clean the grill frequently during the summer and before storing for the winter we completely clean all the parts. We were told if we wished to purchase parts, they would help us to so in my response, I told them we shouldn't have to "purchase" any parts, it is under warranty. There are many recalls and complaints listing the very same problem we have and if the stainless steel grill doesn't stand up under normal grilling conditions, I insist on a refund so I can buy another grill from another company. The black rust and residue showing up in the pictures is from the fire.

I have the SLG2007B. This year I was looking for replacement parts as 3 of the 4 burners are rusted through. This grill has been on fire twice. Once from the underside on once the lid was on fire. I assumed it was just a freak thing. I have placed a call and now I am waiting to see if anyone can help me.

We bought a Perfect Flame grill (model # SLG2007D) 3 years ago from Lowe's. We used it a couple of summers and now all the burners have caught fire and rusted out. I searched the internet and found a recall at SLG Recall. I contacted them, gave them model number and serial number and they sent me 5 replacement burners. Had I bought these burners, it would have cost me almost $200 after already paying $500 for the grill from Lowe's. If you have an issue with your Perfect Flame grill, check the website for a recall. SLG was very quick about sending me the parts I needed. I will not buy another Perfect Flame grill. But great job SLG Recall on taking care of the issue.

We bought our grill about 2 1/2 years ago. GAC3615 is the model #. Last night, after cooking pork chops, we were letting it "burn off". Well, when I went to turn it off, it was blazing! My husband had to get the fire extinguisher out. I guess perfect flame is an understatement. We won't be able to use our grill anymore. It is worthless to us now.

I bought this grill about a year and a half ago. It is the 3 burner with a side burner grill. This spring, I started using it and the left burner had a large flame shooting out of it. I just started using the middle and right burners then. A few weeks later, the same thing happened to the middle burner. There is a phone number/website you can call to get replacement parts for free due to the recall if you have the models that are being recalled.

I received the replacement burners and new grill lid (my model, the lid had been catching on fire and reported burning some people's decks/houses). I went to replace the burners today and spent two hours of wasted time due to the screw heads on the burners were so rusted when I put the screw driver head in and turned it, the heads of the screws just crumbled. There is no way to get the old burners out without proper tools (which I don't have). I called Lowe's to see if they can give me a store credit - they are calling the vendor to see if they can do this now - sounds like they might just be giving me a store credit for what I paid for the grill. I will be buying a Webber with the store credit if that comes through.

My prefect Grill Flame is a two cover model. The one on the left burned and rusted out in two years. I am using the left side grill and think I should get new parts for the right.

I bought a perfect flame model SLG2006C, paid $500 for it and only got to use it for one summer and it caught fire on use. My husband had to push it off the deck. I can't find any replacement parts.

We purchased a Perfect Flame gas grill in 2008. We have had problems with the burners and rusting out. Half the grill works, the other half shoots up high flames. Did some research on replacing and it is too expensive and cannot do because of rusted screws. Lowes is no help at all. Some mentioned that Lowes would take a return and they do not, they don't see replacement parts and just tell you to call Perfect Flame directly. What a waste and poor customer service. They should stand behind the products. They sell and help you if there is a safety issue and recall.

I had the grill for 19 months. I paid $600 for it. It's stainless steel, has 2 lids, 4 burners, a rotisserie, a searer, side burner. Just a beautiful grill. I was cooking steaks last weekend and the grill flared up. I shut the burners off but it kept burning. My son and I pulled it off the deck, into the yard and removed the tank. Baking soda wouldn't put it out. The knobs are all destroyed, the hose that goes to the tank melted off, pieces burned off the underside of the burners and fell into the drawer and the right side is brown where it was burned. The grill is a total loss. Perfect flame has a recall on the smaller grills but my grill is not listed, even though it did the exact same thing as the smaller grills. I'll never buy another perfect flame grill.

I bought a Perfect Flame Grill at Lowe's in June 2007. The salesman told me it was completely stainless steel, even the burners. For the past two months, I have noticed yellow flames in the rear of the grill area. I decided to check the problem and hopefully adjust the burner air intake to regulate the flame. That's when I noticed the burners had corroded or rusted in the back causing a flame up that has rendered grilling impossible. I believe this is an inferior product. When cleaning the grill before winter storage, I noticed the back of the burners had surface rust and was surprised but I had no idea how corroded they actually were.

I purchased the grill and it went directly on a shipment to Germany, where I will be living for a few years. We also purchased a Weber for a friend here as nice gas grills are not yet the norm in Germany. Well, the Weber my friend has is still perfect and I let the salesman at Lowe's talk me into the cheaper, supposedly "just as good" grill.

I learned my lesson but I still am stuck with a grill 3,000 miles from where I purchased it. I have the receipt and will be in the States in June but I could not possibly return the grill.

I owned this gas grill for about one year now. It's been kept under cover on the back porch. With this being a holiday weekend, I was anticipating doing some grilling and was inspecting the top of the grill to clean it. I pulled the grates off and lo and behold, all three burners were brittle and rusted and just fell apart. I went to Lowe's where I purchased the grill and they had no parts available. I started looking online for replacement burners and came across a consumer report of recall for the model I have, SLG2007A, for this problem. Last time I used this grill two weeks ago, I noticed that there were some unusual bright white flames! I found out today that this is because of magnesium burning. This type of potential fire cannot be put out with water and carbon dioxide fire extinguishers. A class D dry chemical fire extinguisher has to be used. Needless to say, I just moved the grill off my porch and into the yard. Next stop will be with waste management! I am outraged that this grill was so poorly made and that it is a fire hazard! If this thing had caught fire, my entire home could have burnt down!

I bought a Perfect Flame 3-burner grill with side burner and the burners and the burner covers only lasted one summer! The burners and covers rusted out and cracked. I was unable to cook on it without it burning everything! All that money and one summer!

I bought this stainless grill about 2 years ago. I went to use the other day and a huge flame came out in front and nearly burned my chest! After removing the grill tops, I noticed the burners had a large rusted out hole in two of the three burners!! Lowe's has no clue. No damage but the potential for bodily and property damage was evident if I had been two inches closer to this grill. These should be recalled!

The Perfect Flame from Lowe's only lasted 18 months before the burners totally rusted out. I began to notice that the rear of the grill had rather tall flames and the front really wasn't getting hot enough. Upon closer inspection, I noticed that about a .75- to 1-inch hole has formed at the rear of each of the 3 burners. This is appears to be a result of heat fatigue and possibly drippings. This is the first time I have seen this happen, especially this soon after purchasing the grill; and every time I am done using the grill, I put it back in the garage. It seems to be a poor choice of metal to make the burner out of. I am having difficulty finding replacement parts.

No damage to premise or property, as I observed potential danger before it was a hazard. But, I will definitely not be a repeat customer for grill from Perfect Flame and will do research about such issues before I replace this item. Lowe's is also not in a good light, in my opinion, for not being helpful in replacing these parts.

Last night (May 16, 2010), I put some chicken on the grill and went inside for a few minutes. Through the window, I saw what looked like a thousand sparklers going off. My friend said that it was magnesium burning because neither a fire extinguisher nor water would stop the fire. I had to get close to the fire to disconnect the gas tank and get it out of the way. Luckily, I wasn't hurt. We just had to let the grill burn itself out until it got weak enough that water would put it out. Luckily, the house didn't set on fire. I have to buy a new grill and the grass will need to regrow.

My husband cooked a roast on Easter Sunday 2010. He turned off the grill when finished. The next night, I went to shut the screen door because of rain and the grill was smoldering. The grill itself was not lit, but the knob was red hot. Somehow the gas leaked out and it burned for about 36 hours. Thank God I found it then and nobody was hurt. The grill is only 2 years old, paid over $500 and we cannot use it. If anybody has the number to the company, I would love to have it.

We purchased a Perfect Flame from Lowe's approximately 2.5 years ago. My wife was in the process of grilling steaks and went to the kitchen to check on the rest of the fold. And when she went back to the deck, the grill was on fire, shooting flames in the air. Also, the lid had started to melt, spewing sparks on the deck and under the deck between the deck boards and setting the leaves under our deck on fire. Fortunately, I was able to extinguish the fire under the deck before the whole deck caught on fire. Unfortunately, the grill is a total loss.

Perfect Flame BBQ Model # SLG2006C. Rusted burners, unable to find replacement parts to fix the burners, i.e. a burner bracket that has rusted through to attach to the burners for a proper fit. No one seems to know where to find this part at. Purchased at Lowe's in Fenton, MO. Have spent over $150.00 to rectify this problem. Now have a grill that I have purchased for over $500.00 and cannot use for the 2nd Summer in a row. Looking at buying a new BBQ grill by a different company and at a different store.

This was my experience with Perfect Flame in regards to their recalled grills. Lowe's was wonderful about the situation and ended up giving me credit for the bad grill. I then turned around and bought a Weber from them. Yes, they are more expensive but they are made in the US and built to last.

My 1st email to bbqtek.com: I just got off the telephone with you regarding a Perfect Flame grill I have. The Model number is SLG2006B Serial number is JRO63042. I have attached the photos to show you that replacement parts will not work due to the amount of damage from the bad parts. I look forward to hearing from you to resolve this issue. I would like to take the grill back to Lowes and receive credit for this bad product. I can be reached at this email address or this telephone number.

Their Response: Thank you for sending the pictures. After looking at the pictures, our technicians conclude that rusting is not covered under warranty. Most rusting occurs due to improper maintenance of the grills. This is not a product defect. Grease and food particles will corrode given enough time. This is particularly a problem as we tend to use more acidic marinades and sauces on the grill. It is very important to keep the grill clean and free of greasy build-up, this will enable the grill to work most efficiently and can prevent greasy deposits from catching fire. If you allow your grill to sit dirty, not only are you causing a potential fire and health hazard, but you are ultimately making it harder on yourself when it does come time to clean your grill. A leak test should always be performed before operating the grill. NEVER, under any circumstance, should you leave a grill alone when it is in use. If you wish to replace your parts, you are welcome to call our Customer Service Representative to purchase the parts and we would be happy to help you.

My Reply: Sam, Thank you for responding to my email regarding the Perfect Flame Grill I purchased from Lowes. I beg to differ with you and your staff. The grills your company makes are safety hazards. Just go to the website consumeraffairs.com and check out the information on your Perfect Flame grills. Your company issued a recall on these products and now you don't want to back your product. I took the grill back to Lowes and they agreed with me, the corrosion was due to the original bad parts, not due to my lack of grill maintenance. In the future I will only purchase items that are made in the USA. We will be purchasing another grill this week and I can guarantee you that it will not be from your company, it will be a Weber; they are made in the USA.

I purchased a Perfect Flame grill from Lowe's in 4/2007. After about two years, I noticed a constant large flame on the back of one of the burners when it was on low. A couple week's ago, the burners were on low and I went to the kitchen to check on the rest of the dinner (30 seconds) when I returned the grill was shooting flames 3 ft. high. After removing all the rusted parts, we were able to see that the burners were cracked. I called the 800 number on the booklet and they told me that they could replace the burners. Ha! What about the rest of the grill? The grill was on a second floor townhouse community and about 1 ft. from the building. Lucky for them that it didn't catch the building on fire. There is a reason for not buying "Made in China!"

I bought a perfect flame grill from Lowe's and have had it about 1 year. The three burners have all cracked in the back. I went to Lowe's to buy replacement parts and I was told that they did not carry them. I was told to contact the manufacturer and the parts had a 5 year warranty. I have searched for the number and could not find it. I used to have this grill on my porch until I was cooking one day and it caught on fire. Most of the nuts and bolts have rusted and I cannot get them off. So now, I am out the money for the grill and do not dare to use it because I don't want to catch anything on fire.

I was grilling a couple of steaks on low and walked into the house to get a fork. When I came out in less than 2 minutes, fire was coming out the back of the grill and my wood fence about 18" away was on fire. This $500.00 grill is a piece of junk. I was looking online for replacement burners and plates that fit across them. They wanted about $370.00 to replace these. The name of this grill is Perfect Flame. I went to the store yesterday, and was told that Lowe's didn't carry parts for it too and to contact the manufacturer. I ask for the address or web site, and the dept. manager could come up with it. I am thinking about returning it to the front door and leaving it.

I was using the left burner on to my Perfect Flame Model # GSC-3318N. Within less than 5 minutes, flames were coming out from behind the grill, ruined the lid and scorched my stucco. After reading about these grills it seems that they are very dangerous.

I purchased a Perfect Flame grill from Lowe's in January 2008. Part of the reason was that the burners had a 10-year warranty. The grill has always been kept under a grill cover when not in use. This past month, I noticed flames coming up from the back of the grill. I checked the burners and found that all four have fallen apart near the back of the grill. I called the 800 # to BBQTEK. They said that they would replace the burners for $25 each plus $30 for shipping and handling. So much for the 10-year warranty. This $500 grill should have lasted more than 2 years. Don't buy this grill from Lowe's. The 10-year burner warranty is a lie.

After reading about the recall notices & the customers complaints and problems with the Perfect Flame gas grill, I decided to check my Perfect Flame grill out and order the replacement burners if necessary. Even though I hadn't had a real problem with the grill in the 26 months that I owned and used it, I was disturbed by the way it was 'acting funny' the last few times I used it.

Upon inspecting the burners closely, I was amazed at the deterioration of the burners and realized that it would be only a matter of time before I would have a major fire on my hands. Replacing the burners was no longer an option as I noticed that the screws holding the burners in place were so badly rusted that removing the screws would destroy the frame the burners were attached to.

I quickly called our nearest Lowe's & was told to bring it back ASAP. They were aware of the recall & immediately gave me a full refund (in the form of a store credit, which was ok by me), even after 26 months of above average use.

My next step was to go out & buy a Big Green Egg, a "kamado" style ceramic smoker & grill, highly recommended by anyone who owns one. They are safe, sturdy, pricey, but, most important of all, Made in the USA & not some Chinese junk. Well worth the money & my grandkids will inherit it.

I did have the original receipt, but I'm not sure if this is required. Since it would have been very difficult to remove the old rusted screws to replace the burners I don't think offering replacements parts is a satisfactory remedy and was happy that Lowes gave me credit for the full purchase price.

We did not receive any notice nor did I see any posted in Lowe's where the grill was purchased. We bought the grill on clearance for about $400.

Bought our Perfect Flame grill last summer. Used it continuously for several months when it caught fire the first time. Thought it was grease splattered on the lid that caught fire. Cut the gas and poured water on it. Next time I couldn't find a cause. As I was cleaning it for the next use, I found the burners falling apart. Lowe's won't do anything without a receipt and we can't find it. We can't even find replacement burners and now we've got a $200 piece of unusable trash! Both companies should be ashamed for promoting such a dangerous product.

My husband was grilling chicken on our propane barbecue grill. We were away from the grill making other preparations for dinner for around 5 minutes or so. My husband went out to the deck where the grill is located, of course, and found the grill in flames. He immediatly grabbed a fire extinguisher and it did help a bit, but even after a second (small sized) extinguisher, the fire was still burning out of control. Such that flaming pieces of the grill were flying onto the deck causing burn spots and the heat or an ember shattered our glass top deck tabletop. My husband nearly broke his toe trying to get this fire under control. Thank goodness the propane tank didn't explode! After some investigation, I found that other models of this grill have been recalled because of similar fire hazards. My husband said that the parts of the grill which started the fire are made of magnesium and that is why the extinguishers were not as effective as they would be otherwise. He ended up using the garden hose to douse the fire before it got worse. It was extremely terrifying and this grill obviously needs to be added to their recall list.

i purchased a perfect flame grill model number slg2007b in 2008 and its only 2009 and the four burners are already burned out at one end causing to much flames. i'm a firemen and i think it's to dangerous to use. if something it's done someone will end up getting hurt or Killed!

My wife was cooking on the afternoon on August 28th when our Perfect Flame 3 flame burner grill caught on fire. The grill began to catch on fire flames were coming from underneath and the back. The grill was completely engulfed in flames. My wife had to use two fire extinguishers to put out the fire.

On Sunday Aug. 30 the metal on our BBQ grill started on fire, we could not extiquish the flames and had to call the fire department. The side of our house is now scorched and some of the moulding is melted as a direct result of it.

Lowe's should stand behind their choice to promote this dangerous product and recall ALL Perfect Flame grills by replacing or refunding all purchases! My brother is a fireman and he was the one who told me of the reported dangers of the grill from his own experiance. Can not use due to the lack of burners. With the danger of flash flames which happened on more than one occassion I will not use again.

I purchased my Perfect Flame SLG2008A from Lowe's fourteen months ago as Father's Day present for my husband. Today it decides the burn up for no reason at all. The grill gets stored in the winter in our basement, is under a roof when it's outside, and has a cover.

We purchased our Perfect Flame Gas Grill SLG2007A from Lowes, approximately two years ago. In the 1st year our burners began rusting no matter how well we maintained them. Now I go out to use the grill and flames are shooting out because our gas tubes are cracked and unsafe to use. I sure hope nobody gets hurt or killed. I will never by a Perfect Flame Grill ever. Lowes should pull them off their shelves!!!

Log me down for JUNK burner tubes as well SLG2007A. I hear that all burners rust or crack in time no matter who makes them but these are only 15 months old, always covered, and only used 1 1/2 tanks of gas since new! JUNK!

Cust. service finally e-mailed me and said replecement parts are on the way at a shipping cost of 31.00 bucks I believe it was. Now I know it cant cost 31 bucks to ship these even if from China. And if made in China I know they are cheap to make. So, Im willing to bet the company that makes this makes that much more money by re-selling me/you more cheap low dollar burners and masking the cost as "shipping". Going to be every couple of years by the looks of things.

Now I hear about all the fires and flare ups! Great. I have this exspensive grill that Im scared to use!

Purchased Perfect Flame Grill fro Loews in Wahington, Mo in 2008.In July 2009 the entire grill erupted in fire while grilling. Later inspection indicated the two ot the three "stainless steel"burners had rusted through-with large rusted holes.Cannot replace the corroded burners and corroded heat shields due to price and terrible product.Internet reports extensive complaints of product quality and danger.I feel Loews should be cupable and responsible for selling inferiot product.Stainless steel should not rust-corrode so fast or extensive.Nest grill will be a Weber and not from Lowes.

This grill cost over $500.00 and now its crap. I had a grill that lasted for 10 years without incident and that old one cost me $99.00. You would think paying more you would have a great grill that would last at least 15 or more years. Not this Perfect Flame. Now what do I do? ANy suggestions on reimbursement from either Lowes or manufacturer? Help!

Perfect Flame Model # SLG2008A

I had just cleaned it 3 weeks ago (after 4th of July weekend)and put chicken on the grill to BBQ I was out there and all was ok. Went in house to get BBQ sauce and came back out and grill was literally on fire. Turned burners off and pulled chicken off and it was still going like made. Started to squirt with water to bring under control and put lid down. Still no good. Looked under grill and saw the hose was on fire and melted. Yelled at family to get the heck out of house since if tank exploded it would take out back of house. Wife came out with flour and we threw it on the fire and it went out.

(must of melted them after I turned the burners off while flames being fed from burned out melted hose).

Singed Hair and minor burn on hand. (trying to turn gas off on propane tank).

I purchased the Perfect Flame Grill model SLG2008A in the summer of 2008. We grilled on it without incident for a few months when it was put away for winter. I left for a tour in Afghanistan and returned just two weeks ago. The grill had been in storage since October of 2008, so I cleaned the entire thing, inside and out before putting it to use. The first thing I notice after firing it up, is that the burners are putting out weak flames. After re checking all of the connections with no improvement, I went and exchanged my propane tank (it was not empty; nearly 2/3's full, but I thought, what the heck). No improvement.

I let the grill cool down and began a serious dissasembly only to discover that the first and second burners were cracked completely through. I had used the grill only a handful of times, stored it for winter and now the thing won't work at all? To add to my excitement over this new chore I have to undertake just to grill a steak on my back porch, the replacement parts combined add up to damn near the original price of the grill. Sweet. Imagine my instant joy to discover that an item I purchased from an Lowe's, a company that I give too much of my hard earned money too anyway, had pushed a crap product that was made in China only to be sold to unwitting Americans at the "incredible deal exclusive to Lowe's-lets-build-something-together?" Nice. Hey Lowe's, here's an idea; why don't you stock some products made right here in America? That be a GREAT way for us to "build something together".

We bought our two year old Perfect Flame 4 burner BBQ from Lowes. It has suffered the exact same problems as we have read on the consumer report pages. Comforting to know this has happened to others...but not really. What a waste of nearly $400.00. The burners are rusted and in pieces. The brackets are rusted and disformed. We keep it under our covered deck and under a BBQ cover. It still "looks" nice. It is a piece of garbage on the inside. Luckily the 2 times it caught on fire (NEVER have we had a BBQ do this!)nothing serious happened. We have decided that after waiting on hold for 45 minutes with the 800 number, that there is no point in contacting the company or buying any of their products ever again. They should be out of business and Lowe's should not carry this product line.

Reporting problem that has been mentioned in other complaints. Approx 2 years ago I was grilling (steaks) on the 4 burner model of the Perfect Flame grill when a fire developed in the base of the unit that spread to the gas regulator hose causing it to melt in half and expel gas onto the flame. Grill was away from structures and I extinguished flames with a garden hose and turned off the gas before explosion. Definitely a faulty design in my opinion. Also burners prematurely rusted and one has split down the side.

I purchased a "Perfect Flame" grill on March 22, 2009, model # SLG 2008A. I have used the grill with great satisfaction approximately a dozen times. Last nite, July 20,2009, the grill caught fire after having grilled chicken for dinner. The fire got to the point where it burnt the line to the tank in half. I had to reach and shut off the tank that was now acting like a flame thrower......I was lucky to get away with burns on my hands. I have just moved to this brand new townhouse.....the deck is on the second floor attached to the house. I was lucky the grill did not burn down the house and other ten units. I have not contacted LOWES yet.....but I am glad to see that others have had issues with the same Manufacturer......as this apparently was not just a freak accident. Needless to say I won't be purchasing another grill marked " PERFECT FLAME". Who else should I be reporting this to???? I would not want this to occur to anyone else....as it is LIFE threatening and could have resulted in deaths.

We purchased a Perfect Flame Grill from Lowe's in Florence, KY in June of 2007 for my husband's birthday. On his birthday this year, June 8, 2009, I was grilling for my family to come for their dad's birthday. All of a sudden, the grill began shooting flames out of all the openings. I turned off the knobs and kept the lid closed hoping the fire would die out. To the contrary, the fire got out of control. I was pulling the grill away from the railing of the deck so as to keep my house from catching on fire when my neighbor came over to help me. He couldn't believe how raging the flames had become. He got his hose from his yard and was able to somehow put out the fire with water. We actually couldn't believe that worked. I was so scared that my house would catch fire.

Needless to say, the grill is a total loss. All the wires and hoses are burned and the outside of it is all rusted now. This is a big loss for us since my husband lost his job in December 2008 and took a new one at 60% less pay. We cannot afford to replace it and hope maybe you can do something to help us out. The model number is SLG2007A. Thanks for anything you can do to help us out.

We purchased a Perfect Flame Grill from Lowe's Home Improvement for $1000. The Model # is SLG2006C. It is stainless steel but has rusted. The grill has caught on fire with flames coming from the back and the temperature of the grill was beyond the highest on the meter. Since the fire, the burners & flame protector have totally disintegrated with the protective coating removed and the burners turned into rusted, deformed, unusable grates. I am sure this is very unhealthy to grill on. And to replace the parts, are about $300 which was supposed to be covered under a warranty. Not! If you can contact the company (from CHINA), ha! Lowe's is losing a lot of business because I do not shop there any more. They need to recall these grills before someone gets really hurt or a house burns down. This is a very dangerous problem. Thank you.

We purchased our Perfect Flame grill from Lowe's in July 2007. Last month, we had to replace the burners (they should have lasted longer than two years). Then last night, while cooking, the unit caught fire and almost took the house with it. Perfect Flame must be out of business because they cannot be contacted. We paid over $600.00 for this piece of crap that should have lasted longer than 2 years, not to mention the fire hazard it caused.

I bought the Perfect Flame 4-burner grill made exclusive for Lowe's by BBQTEK. There is a major recall for this grill that came out after I bought this grill. The firebox is made out of an aluminum/magnesium alloy, which metal catches fire and melts. I had this grill for a year. Then one day, I made some hamburgers. I left the grill on high for 5 minutes to go eat my burgers (The manual says 15 minutes to clean).

I came back, and the grill was a raging inferno. Two fires were happening - a grease fire and a chemical fire. Metal was on fire. It's so white that I couldn't look at it, and it's so hot that I couldn't bear to be close to it. I used a 5-lb fire extinguisher to no avail. In fact, it blew the hot, flaming metal all over my new $8,000 deck where it scorched the wood. I called 911 to get help. While they were responding, I got a garden hose on it and put it out just as they were responding. I got burned in the process.

After a year having our grill, it caught fire. The temp on the grill gauge was at its max. The paint peeled away on the inside. We immediately shut the grill off. After we started it again, we noticed the middle burner had a crack in it. After the incident and unable to find replacement parts at Lowe's, we only used the left and right burners. It has been 23 months since our purchase and we have been unable to use it at all this summer because the other two tubes have finally cracked. We keep our grill under a covered area under a grill cover. It is very disappointing that a larger model made by this manufacturer has been recalled, but those of us that did not pay over $300 for a grill are not under the same recall. I do hope everyone that has listed their experience on here has filed a complaint at cpsc.gov.

I bought my Perfect Flame (slg2007A) 2 years ago. As a single mom, I wanted to be able to get an affordable grill that I was told could hold up with limited use. The grill is kept under a covered overhang and has a grill cover. As this grilling season started, I noticed higher flames at the back of the left and center burners.

I only used the right burner until I had a chance to clean out the grill and adjust the burners; that is, when I noticed the center burner has a large crack and chunk missing at the back. The left burner also is cracked. At Lowe's, I was able to purchase a Universal Burner; however, I cannot remove the original burners--the screws an bolts are covered in grilling soot and will not come off. I have had several neighbors come and try to remove the screws with them using all kinds of tools with no luck.

I went online to find out what I can use to clean this, but everything led me to the BBQ Depot. They want $30 just to speak to a technician. When I found this Consumer Affairs site and read other consumers reports, I realize I am lucky I stopped using the cracked burners before the fires others had experience. Now, I am afraid to repair what I have. I guess I will return the Universal Burners and write this off as a learning experience not to trust the neighborhood Lowe's salesmen.

Burner burned out within 18 months of purchase. Also, the lid coating is coming loose on the inside. Not very good quality!

I was grilling with my Perfect Flame model SLG2007A and I started seeing flames comping out of my grill. After I was about to shut the grill and gas tank turned off, I noticed that the gas line had been melted off. The line was melted through and was burning the tank. Thankfully, I was around the grill when it happened or the tank would have exploded with my wife and children in the area. There needs to be a recall on this model, very dangerous. The gas line melted off from the grill and all burners cracked, along with the warped top. I have pictures of the whole thing.

We purchased our Perfect Flame Gas Grill and tank at the end of the summer 2008. We used it a total of 10-15 times. Last night, I used it to grill pre-boiled chicken without the skin. When I went to shut off the grill, the first burner would not shut off. I proceeded to shut of the tank and with the valve turned off, it was still burning. I had to disconnect the gas tank to shut it off. I think all these grills made by this company should be recalled and our money refunded. If China made the other models with defects, what makes us think that all of them are not defective.

My Perfect Flame SLG2008A gas grill caught on fire, and we had a hard time putting it out. Two of the three burners were cracked, and after trying to put it out with a fire extinguisher without result, we had to use a garden hose. Grill is a total loss. So, I'm out approximately $200 for the grill. Luckily, there's no property damage and no persons were injured.

I purchased a Perfect Flame Grill from Lowe's last April. I have a grill cover for the grill and keep it covered. I uncovered it this month to use it and one burner had a large hole in it. Lowe's does not carry replacement parts so I called BBQTek and after holding on for 21 minutes, I finally hung up. Now, I have a perfectly good grill and no burners. The owner's manual states the burners have a 10 year limited warranty. How does one get warranty parts?

The Perfect Flame Gas Grill I purchased at Lowe's of White Lake, MI was a fine grill for 1 season of grilling. In less than 1 year, the burners have rotten and fallen apart, and no replacement parts are available at Lowe's. The replacement burners cost $24.25 apiece, plus shipping and handling. What a joke. I will never understand why a company like Lowe's continues to carry such shoddy merchandise. Lowe's has lost a good customer as I will never shop there again. Home Depot will get all of my business from now on.

While looking for replacement burners for my Perfect Flame BBQ, I came across comments from other owners of this model SLG2006B. I have had a similar experience of the entire unit catching fire (not from a flare-up). The heat was so intense that it seared the siding on the house. The inside of the cover is now peeling, and while doing my spring BBQ check-up, found the two middle burners completely broken in two pieces while the other burners are cracked. The replacement burner range average $35 each and would like to replace them but the screws holding them to the back plate have all rusted and impossible to remove. I had no complaint until the fire and the burners breakdown. This unit is covered at all times and I have been barbecuing and maintaining my grills for the last 35 years (during which I owned a Sunbeam and a CharBroil that lasted an average of 15 years each). I feel that this Perfect Flame is a fire hazard and built with inferior quality material.

If I want to order new parts online, they cost almost as much as a new grill.

The burners cost $22.00 to $32.00 each, depending on where you shop. I don't feel that I should have to bear the cost of replacing all three burners after one year, especially since I'm not sure the new ones won't crack again after a short period of time. There is a recall on the four burner version of the Perfect Flame but not the three burner version that I own. PLease advise me how to proceed.

I received from my family a Perfect Flame BBQ grill (SLG 2007A) on Fathers Day 2007. Unlike many of the complaints my grill worked seemlessly until the day of the flame up. Never had I had an issue with it until May of 2008 when I turned it on to preheat for dinner. Within 10-15 mins I noticed flames coming out the rear and over the top of the grill at least 8-10inches over the top. The thermometer was pegged all the way around to 900+ degrees.

I immediately turned off the burners on the console, waited a minute or two for the flames to subside but no luck. With fire extinquisher standing by, I raised the lid to find the inside of the lid on fire. The entire inside of the grill was on fire and large black flakes of burning "metal or coating" went floating into the air. This was not due to meat, grease or any other issue only shotty craftmenship.

The manufacturer will offer replacement burners, with proof of purchase, however this was a gift from my now deceased mother. (Not sure that I would want more of the same from them anyhow.) As far as Lowes goes....after speaking with numerous personnel at the purchase location, I get a LOT of apologies but absolutely NO offer of restitution. The potentially deadly grill still cooks on the back half....(if you are up to living on the edge) As far as LOSS....only the grill itself. Roughly $225.00

Perfect Flame - SLG2007A

I received a Perfect Flame gas grill for Father's Day 2 years ago. The gas tubes have brunt through, and the metals actually burns. This could be a disaster if it reaches the tank. I have lost 2 of the 3 burners, and can't replace them without the bracket that holds them. Of course that is not a part you can get.

Just putting 2 and 2 together...the left rear side of my grill was always hotter,produced a higher flame, and never burned like the owners manual said it should (it couldn't be regulated for that "Perfect Flame"). I disassembled it today to clean it and check for problems,when the entire left burner detachd from the rear of the grill. GOODBYE Perflect Flame you've lost my business..try making better quality "important" parts instead of trying to make it look pretty.

I have the Perfect Flame, 3-burner LP Gas Grill (SLG2007A). I purchased the grill about two years ago at Lowes and the grill has always been located within my screened in porch area. I was grilling, when I noticed flames shooting up trough the back and I tried to turn the flames down to a bare minimum. However, I noticed the flame was shooting out of the back no matter how low I turned it.

It appears the left burner has creaked open towards the back portion of the grill. The other two burners are not looking so good. This is aggravating since I don't use my grill but only 2-3 a month at the most. I glad I was near the grill and saw this because it is located close to the house...not anymore!!!

After taking my burnt steak off of the grill I took a good look and noticed that the center burner had a hole burnt through, and had what appeared to be a long crack across half of the burner. It looks like the burners are all rusted, but I never leave my grill out in the rain without a cover. How very disappointing! I'm now looking everywhere to find replacement burners and hope that will save the grill.

I started the grill up while warming up I noticed a lot of heat, excessive heat I lifted the lid and the bottom was roaring with flame. At first I thought the fire was from the grease in the bottom of the grill burning. I turned off the gas and after cooling I found that the propane had ben burnt in two and the propane had fuled the fire. The grill was so hot that some of the paint had burnt off the inside of the lid.

I started the grill and was grilling meat when I went to turn the meat over The whole grill inside was in flames with it coming down underneath where the gas tank is. I did not have a fire extinguisher so we had several boxes of baking soda available and doused it as well as we could till we could turn off the tank so it would not explode. I am still afraid to use the thing because even with these new replacement tubes they are the same quality as the ones that came on the gas tank.

I know it WILL most likely do it again. I fear some time it will be more than material damage. I reported this to the company when I ordered the new tubing this spring after I read all the complaints about the grill. I was told they've heard of no other model such as mine with the problem. I hardly doubt that though.

I guess the consequential damage that it caused is maybe other parts were weaken by the fire so who knows what could happen. We have not used it since this happened last summer. I have not lit the grill up since then.

Yes, put me on the list of the Perfect Flame (SLG2007A) flame burner fires. This unit started in the center burner with a fire about six to eight inches above the cooking surface. Shutting off the center burner the left burner started a small fire from a burn through. Shutting down and cooling off the stove and inspecting, center burner had a hole burnt through, left burner had a crack opened up and the right burner was cracked. All the cracks and holes were on the top and or left and right side of the burners.

Further inspection revealed that the tubing was made of what is called (welded tubing) and the heat effective area of the weld was on the top of the tubing causing a severe fatigue situation in the metal. #1 Cracks and burn through. #2 Welded tubing and heat effected area. #3 .250 heat effective area. Ordered replacement Parts.

We purchased a perfect flame gas grill from Lowes on 6-14-08. The flame has been a problem from the beginning. But on 12-26-08, while warming the grill up to cook chicken, it caught on fire. There were flames shooting out everywhere and underneath. We thought the propane tank was going to explode. The temp on the grill gauge was 900 degrees. The stainless steel is black and the rotisserie & other parts are melted. It took about 15 minutes to extinguish. This grill always flamed up more then our previous weber, but this time it was completely engulfed in flames.

I have the original receipt from Lowes, the grill was $598.00 and with tax the total is $633.00. The rotisserie was an additional purchase of $35.00.

Serviceman performed service on my Burner around 11/2007. Fixed burner and did not clean ducts and creating a dangerous situation, requiring major cleaning this year and performing routine servicing. This service man today said that the ducts were very clogged which caused the furnace to spew out smoke.

we purchased a Perfect Flame Gas Grill on June 26, 2008. This grill was recalled as a fire and safety issue and we were not notified in any manner.

I purchased a Perfect Flame grill from Lowes about 18 months ago. While preheating the grill, a fire broke out under the grill. The three main burners were all set at about 80% of full. The fire melted the controls and appeared to start as a breakdown in the gas line to the console. A fire such as this is unacceptable on a reasonably new grill. In my opinion, the grill used inferior gas line connectors that broke down from the heat. I was forced to reach into oven-like temperatures to crank down the propane tank so that the fire could be extinguished.

Fortunately, my only loss is a $200 gas grill and the hair on my arm. I fared much better than another local resident that saw his home go up in flames this weekend. I have pictures if needed.