Pacific Sales

I was in the market for a new dishwasher. Pacific Sales was running a sale on a Kenmore SS interior and exterior dishwasher. I located a nearest store, ordered the unit to be delivered to my house the next day. Upon arrival, I had the delivery men unpack the dishwasher and open it up for me to inspect for any damages. Upon opening the dishwasher door, I noticed that the washer was wet, assuming it was tested at the factory. The delivery men picked up my old washer and were on their way.

72 hours after a smooth installation, I noticed my floor wet. Immediately, I pulled out the dishwasher and ran it only to find that the dishwasher has been leaking from the drain hose along with the motor enclosure. The next morning, I immediately contacted Pacific Sales regarding the washer and they insisted on rush ordering the parts and sending a technician out to replace them. They called 2 days before the scheduled repair only to reschedule a week later.

Now, I have been without a dishwasher going on the second week. My kitchen floors are tarnished and have yet to hear a word from the damages department. Congratulations Best Buy on purchasing an entity that has brought your image to an all time low. You should consult your research department and ask why they didn't take a look at the image of the company instead of only the books.

I purchased a Thermador refrigerator, range and a dishwasher. When they arrived, I told the installer that all that he needed to install was the refrigerator. I was going to install the other items later. He told me to leave the packing on until I was ready to install them so they would not get damaged. A week later, I unpacked them for installation and found a small dent in the range and the handle on the dishwasher was pushed in causing two dents, one on each side. I called Pacific Sales to inform them and they said my 3 days for reporting defects were up and there was nothing they could do. After I had just spent $20,000 on the three items. We also noticed scratches on the top of the refrigerator that looked like they tried to buff them out.

I had an LG refrigerator delivered to my home from Pacific Sales (PS) and two installers arrived, one of the installer was very nice his name is Malesia and the other was worse than horrible! First, they did not even know that this was an exchange unit. When they started the install, they did not know that the water line when in shut off mode will leek because of the seething process. This is all going on while all of my food is out of the other refrigerator. The horrible installer phones his supervisor and starts to speak to him. Guess what it was? Not English! Then he tells Malesia that they need to go. They can't install the refrigerator because of the leak which was not a leak only seething. They did not even know that the line seeths when in the shut off mode.

So the horrible installer storms out of my home not explaining that they are leaving and not going to deliver my refrigerator? I figured that out myself through the instructing to the nice installer. Then he pushes my brand new refrigerator onto the truck loader and just crashes the bottom of it. I make calls to the sales office in River Park in Fresno and speak to Ben a very nice salesman who really went out of his way to make everything work. Ben made some calls and spoke to the installers and after more than 45 minutes of this, they finally brought my refrigerator in to install. Only because of Ben and Malesia convincing the horrible installer that they would not hook up my water line did they install.

I hooked up my line myself in less than 2 minutes after they were gone. I asked information about this refrigerator, they knew nothing about it's temperature or anything. They did not even level the refrigerator and told me to read the manual for directions. No sorry for the mix up, nothing. About 5 minutes after they left my home, Malesia brought me a new water line and he apologized. He was really nice and seemed to have to take orders from the horrible installer. What a shame. Then I called PS 3 times and they have not call me back. Also, one of the doors on this LG refrigerator does not close properly and I will need them to come out and adjust.

I will not buy any appliance from PS if they are going to use an installer like that. Malesia was really nice and seemed to be as helpful as he could be, under the watchful eye of the horrible installer. I would use PS if they call me to solve the problems.

Brought equipment in the amount of 16-17,000.00 cash and the service is very poor. They will bend over backwards to get your money; and once they get your money, you are over with. They do not return phone calls or even answer their phones. They refuse to accept responsibility for their lack of knowledge or inexperience. Several messages were left and the phone just rings and rings. Many employees are not knowledgeable. They sold me a vent for my stove and the vent is not powerful enough.

And Wolfe tells me that they should have sold me one with higher CFM; as dealers of Wolfe, they should know what the recommended CFM is. They are refusing to address this problem. I have not had any return phone calls about how they will help me settle this problem after spending a lot of money there. It was their expertise that recommended this vent for me. In fact, it was the manager of the RWC office that is rude and unwilling to negotiate for her own error. Nothing has happened. I must eat the loss. Called corporate and they have not followed up with how they wish to address this problem.

Am working through a kitchen remodel and I've considered buying at Pacific Sales. Thanks to everyone's time in compiling the Pacific Sales inexperience, I will now take my $10,000 elsewhere. My wife and I have have visited the Escondido showroom twice. The first visit someone caught us on the way out, poor service I thought? The second visit no one was available so we left.

Years ago, I worked with a gentleman that purchased a large side by side fridge that he bought from Best Buy. Needless to say, it never worked right and the entire purchase was a loss. He exhausted the duration of the warranty! It seems that the only constant at Best Buy is the dysfunctional service inherited at Pacific Sales. Folks, take your money elsewhere!

A long time ago, Pacific Sales used to be the best appliance store around when it was just a single store, with an off-site warehouse on a side street in Torrance near Del Amo Blvd. I always bought from them and recommended them often. But when they took all the prices off the shelves and started acting like car salesmen, I stopped going there.

Two years ago, I bought GE Front Loader, Washer and Dryer, and Pedestals from Lowe's. They were delivered and installed on time and work well. I actually did not expect they would install them, so I was pleasantly surprised. Last year, I bought a complete kitchen set from Discount Warehouse Center for my rental. Everything was fine. I am now replacing my kitchen with Wolf appliances.

Lowe's does not carry Wolf products, I got sticker shock at DWC. I heard advertisement for Pacific Sales that they are having a 35% sale. I went online to investigate and I saw this site. Now, I am not going to consider buying from Pacific Sales. I'm writing this here so that if anyone at Pacific Sales reads this site, they will know that their poor service does cause them to lose customers. In this case, they are going to lose over $15,000.

In February of 2011, I purchased a Whirlpool washer from the Camarillo Showroom. Several months later, the machine began to make an extremely loud noise during the spinning process. On Monday, November 7, 2011, at approximately 11:00 AM, I called Pacific Sales' service department to arrange for a service call. I was told by the service department that they did not have time for me and I needed to call Whirlpool for one of their authorized agents.

On Monday, November 7, 2011, at approximately 12:56 PM, I called, Whirlpool in Kentucky and spoke with their agent. She arranged for a service check of the machine on Thursday, November 10, 2011 between the hours of 1 to 4 PM. The agent arrived. After checking the machine, he determined that the machine needed to be taken apart and rebuilt because the bearings were out. The machine will wash, but will not spin or drain.

It is now 3:30 PM on Friday, November 11, 2001 and no one has called me! I tried to call the manager and he does not answer his phone! I left a message for him that I am not someone that you can just put off.

I wish I had known about this site before I made the purchase.

I only gave them one star because a negative 100 stars wasn't an option. They had horrid customer service. I was given the run around dozens of times. The delivery guys lied and did not show up after I stayed home all day from work to receive the order. Then when it was finally delivered, I only get partial order. I called and left messages but no call backs from them. They have rude customer service representatives. I have spent more than $70,000 with them in the last year and this is what I get in return. I am done with Pacific Sales!

I am doing a home/kitchen remodel and I went to Pacific Sales to purchase 4 kitchen appliances. I put 20% down and secured the products for free delivery and installation at a future date when my kitchen gets completed. In October, I called to schedule my delivery. I was told that 2 of the appliances I ordered were on "back order" and that they wouldn't make my delivery date. I was also told that they had no idea when they would be able to deliver them to me because the manufacturer wasn't giving them a delivery date. So, I replaced the 2 appliances on "back order" with appliances in stock. I was then told several times that my appliances were scheduled to be delivered and installed on October 28.

When the guys came to deliver my products, I was told that they only can install the refrigerator and that I had to set up and pay for installation through another Pacific Sales delivery/installation group. I called the Concord, CA Pacific Sales Office where I purchased the appliances and talked with the sales representative, Mark, who basically told me that he had no idea what I was talking about. He then informs me that there is no free installation on 3 of the 4 appliances I purchased and that I need to schedule the installation of those appliances separately.

This sales representative and the front desk people repeatedly told me that all my appliances were set to be delivered and installed on an agreed upon date of October 28t. I reconfirmed this 3 times as did my wife the day before. Needless to say, they lied to me about free installation so they could get my business. The delivery folks were professionals but the sales representative and front desk personal are totally unprofessional and have no idea what customer service is.

I now have 4 appliances sitting in my garage while I try and find someone to install them. I will have to pay over $1,400 to install the appliances but I will be damned if I will give one more dime to Pacific Sales.

We went to Pacific Sales in Torrance, CA on August 10, 2011 to purchase three major appliances: range, dishwasher, microwave oven, sink, faucet, and garbage disposal for our planned kitchen remodel. We liked the selection and in-store service. Our salesman, Bruno ** found us a GE range, dishwasher, and microwave with nice rebates. I placed a $600 deposit on them to hold the appliances until our kitchen remodel was done.

On our second visit to Pacific Sales on September 22, we added a refrigerator and placed a deposit of $437 on that.

On October 6, we made our third visit to Pacific Sales and paid the balance on our appliances and supplies, which was $3,544.41. Our kitchen project would soon be ready for the appliances. PS was paid in full.

Then our problems with PS began around October 12. We called PS last week for a delivery date, and they told us our range is now on "back order." Today, October 18, their warehouse calls us and says the refrigerator they have in stock has "damage." This is incredibly inconvenient because we have a current ad on Craigslist on our old refrigerator. How can it be that a range that was paid for is no longer in stock and a refrigerator promised to be delivered today is "damaged"? Our kitchen remodel is done. We are now missing our range and refrigerator. Pacific Sales has our money. A week has gone by and we are waiting, waiting, waiting for a range and refrigerator we paid them for two weeks ago.

I also found out Pacific Sales is owned by Best Buy. That makes two places I will never go to again for appliances. We got tremendous service from a little appliance store in Santa Monica called "Barret's." We should have gone back to them!

I am very disappointed in their products as well as their service, especially the way they handle the calls and complaints. I'm glad I'm not the only one they laughed at according to the reviews some customers wrote. I have purchased over $4,000 worth of their products thinking it's a big company and can't go wrong. Boy was I wrong! I wish I would have read the reviews before. I am upset and disappointed.

We purchased a Whirlpool oven and stove top this week and after having it installed, the fan in the oven rattled and vibrated, so we cannot use the oven. Noone seems to care at Pacific Sales, Corona store, that it doesn't work. They have set up a time in 5 days to come out and have a technician look at it. That is entirely too long to wait to have our brand new appliance to be working. I called to talk to a manager at the Corona store, Eric Johnson, and left a message. This rude man called me back and brushed me off telling me that that is very common and when the oven's are delivered by their delivery people, the fans get knocked around and break. He said I will just have to wait for the service tech. After I informed him that that is too long to wait and we have already been without an oven for a week, he laughed at me and said "it was delivered 2 days ago...(laughed at me)..so that is not 5 days!".

I asked him, "are you laughing at me?!". Then I asked to speak to his manager and he said "you can call whom ever you'd like!". I cannot believe the unprofessionalism this so called manager has displayed and I am livid. I will never purchased another item from Pacific Sales again! They have given me the run around and do not care if my new oven works or not. I have been filing complaints all day with Pacific Sales & Best Buy, who owns Pacific Sales now, regarding Eric Johnson, the store manager. Horrible customer service and have never been laughed at on the phone before in my life. Please do not purchase anything from Pacific Sales at any store.

I wish I had read the comments listed on this site. Pacific Sales is the worst appliance store I have ever had the bad fortune to deal with. We bought three appliances one year ago and have had problems ever since. They do not stand behind their products and the repairmen are inept. Now, we can't get a return call. I am in the process of calling Best Buy (who owns Pacific Sales) to begin the verbal assault. I will get my way. But I shouldn't have to call corporate when a decent repairman solve the huge problem they are going to have after I call their "boss."

They do not stand behind the product they sell. If you have a defective product, they don't care. They are the worst company I have ever dealt with. Pacific Sales -take note! You should take lessons from Lowes. They stand behind their product and unfortunately, we learned the hard way by going to your company.

Just a reminder, you get what you pay for. Pacific Sales lured us in for a dryer with a promise of 40%. (We ended up only getting 15%). We rearranged plans to have it delivered last Saturday, only to be told that the driver refused to deliver because of trees lining our "narrow" street. Never mind the fact that people living here have large trucks to deliver all the time. So, we had to wait until the following Wednesday for the "small truck" to deliver (Pacific Sales was nice enough to waive the extra $75 fee--as if we would have paid that) only to be told that they would not install it because they found out that we had bought the same model washer from Lowes a year before. Their exact words, "It's all about lawyers." Well, maybe they should make it about customers instead.

We purchased several thousand dollars worth of appliances last year from Pacific Sales. One of the items is a Bosch dishwasher. This appliance does not clean the dishes, even when pre-rinsed. It leaves a film on glasses and has the most nauseating smell after dishes are 'washed'. We had a service person they recommended out, who said there was nothing wrong, but the dishwasher still does the same thing and has ruined our glasses and silverware. This company turned a deaf ear to the problem.

On Sunday 11/21/10, our wood floor buckled all around our new dishwasher, which had leaked/flooded. We called Pacific Sales on Monday, 11/22, and were told that Pacific Sales would send a technician to our home on Tuesday, but no one came until Friday 11/26. We suffered through Thanksgiving without a dishwasher.

Pacific Sales' technician waltzed into our home, pulled a chair up in front of the dishwasher, pushed some buttons, ran the unit for about 1 or 2 minutes, and then summarily declared that it didn't leak. I couldn't believe it. I've never seen a repairman behave in this way. He did not examine the unit. We told him that the unit was leaking from underneath, how could he determine there was no leak if he didn't even look underneath the product or pull it out from the cabinet?

I told him that the dishwasher didn't leak immediately, that the leak started after the unit had been running and had time to fill with at least some water in it and start cycling. He became extremely huffy and said he couldn't possibly be expected to sit and wait for it to go through a whole cycle.

He also said that the unit must not be level and if there was a leak it must have been caused by an improper installation and therefore Pacific Sales would do nothing, but of course he did not bring a level with him and made no attempt to determine whether the unit was or was not level - note that the unit was professionally installed by a qualified contractor and it was, in fact, perfectly level because we double checked it with a level after he left. We even ran the dishwasher and took a video of the unit leaking with water pouring out like a river from the bottom.

Pacific Sales said, they would not accept a video as proof that the unit leaked, only personal "verification" by one of their guys. Now, they say someone will come out on Monday. We'll see.

We also bought a GE single/double oven from them which has totally died. Happened the first time I used the self-cleaning function. Getting the same runaround on this as on the dishwasher. So we are stuck in the holidays with no working appliances. In my opinion, Pacific Sales sends its so-called "verifiers" out for one purpose, and that is to delay service and avoid any responsibility for the defective products they sell.

We only went there because GE's product website lists them as a "showcase" distributor where we could buy these high-end appliances. How can GE do business with a company like this? Don't they care about the integrity of their brand and their business partners? Pacific Sales was sure quick to take our money before they delivered defective appliances, but now all they do is talk about "processes" and "procedures" that we have to follow - ouch. If you ask me, Pacific Sales should not be allowed to do business in CA because it engages in unfair business practices. I filed complaints online tonight with the CA consumer protection agency and the BBB. I also asked Best Buy if they would step in (Pacific Sales is owned by Best Buy) but Best Buy said nothing they could do either. Seems unreasonable given that Best Buy profits from Pacific Sales misconduct (as does GE).

Wishing to support local businesses when I was doing a major remodel of my kitchen, I bought over almost $10,000 worth of appliances from Pacific Sales. The sales team were very helpful when I was making my choices and my sales assistant, the store manager, Kwam helped me a lot.

However, when the KitchenAid top of the line double oven was installed with a flaw in the top oven window and the lower oven did not work at all, it became a very different story when dealing with the store. My first call to the store resulted in a technician coming out to check out the problems. The verbal recommendation was to have it replaced and that was my decision upon calling the store again. Kwam did not return my many calls and any calls to the store resulted in referrals for repair.

I was told I had to have 4 repair attempts before the appliance could be replaced. Since the oven was dead on arrival, I insisted on replacement. A second technician called out to repair my new Viking cook top, which had an ignition fault, inadvertently tried to repair the oven and again was unsuccessful.

I was scheduled to be out of the country for three weeks and my contractor continued the attempts to resolve the issue on my behalf. He called Kwam with no response and went into the store twice only to be told we had to have the oven repaired. Finally, in total frustration at the stonewalling of the company, I referred this complaint to my credit card company, Chase, and for the first time felt as if my plight was listened to with some respect and understanding.

I have since bought a new oven from Filco in Sacramento and as of today 11/11/10, I have a functional oven in time for the holidays. I called Pacific Sales to ask them to take back their oven. Jay told me I had to speak to Kwam who was with a customer. I'm still waiting for a call back and the oven is sitting in my garage! I'm waiting for Chase to refund my money, but I can cook my turkey!

I have recently begun to shop for kitchen appliances and other assorted items. After my initial Google search, I came upon this site. Boy am I glad I did. I read every review available and have decided I will learn from other people experience. I cannot possibly go through with any purchases after hearing all the terrible stories from other consumers.

I am thankful that a site like this exist to forewarn consumers. I hope that the upper management of Pacific Sales is aware and cares enough to put in the appropriate corrections so other people are not harmed and they do not suffer the ultimate fate, going out of business. That's not good for anyone.

I don't understand how a store like Pacific Sales can still be around. The employees of these stores must go to some kind of school to be rude, arrogant and just down right mean. They make you pay for the products before they are delivered in full and then the products come damaged, wrong size, wrong color and you the consumer are the bad guys. We went into the Pacific Sales in Woodland Hills, Ca to purchase a TV, and Refrigerator, they were so rude. I walked out. So, when we moved to the desert, I tried that store too and oh my God, it was a mirror image, rude, arrogant.

The guy even threw the book down on my 76 year-old husband because we didn't want Kohler products and walked off in discuss. I told my husband, let's get out of here. On the way out, a women who spent 45, 000 dollars on appliances was screaming at the top of her lungs because the stuff didn't work and no one would help her. Please read the reviews and stay away from these stores. These are not made up stories, this is real and the state should shut them down.

I purchased a Bosch dishwasher. It smelled after use and did not get the dishes clean. I contacted the dealer and they got us an authorized Bosch repairperson. He serviced it and said that there was nothing wrong. We have tried to live with problem but it has now ruined all our plastic glasses. All silverware needs to be rewashed and all glasses have spots and film on them that require CLR to be removed. This is the worst dishwasher we have ever owned. Our 25-year-old GE dishwasher cleaned better than this one. The Bosch model number is ****.

Purchased $16,000.00+ worth of kitchen appliances in May 2010. Was promised delivery and install by a specific date (1 month in advance). Was promised a $2,000 rebate on certain items. Delivery and install were started on the drop dead date. Not completed for a least a month after drop dead date. Had to pay other installers out of my own pocket to get the product installed property and was told would be reimbursed for my expenses by store manager. Still waiting for reimbursement (September 10, 2010).

Pac Sales performed all the measuring and recommendation of products. Could not install a "Down Draft" on the stove top/range. Their installers recommended not to install of downdraft as it was "not needed in my kitchen and would require major plumbing and moving of under counter electrical.") Took their advice and was subsequently told by Albert (store manager) three months later that since the downdraft was not installed, I lost my rebate. At no time was I informed by installers that the rebate would be lost by non-installation of downdraft nor was I informed by the manager beforehand.

My hardwood floors were badly damaged due to installers dragging the refrigerator across floor instead of using a dolly. Have had at least three floor repair groups sent over by Pac Sales to repair floors, still no repair. Was told by Pac Sales corporate office, "we will give you $500 for your inconvenience," but no rebate. The rebate was a large reason for going with Pac Sales but it looks as if I was frauded by the company. My attorney is in process of filing a suit for damages, reimbursement, etc. Would never recommend this rip off group to anyone.

I bought two expensive sinks, faucets and other items for my bathroom from Pacific Sales in San Rafael. I understood the sinks would take 8 weeks to be delivered. I was told they would arrive after I returned from a trip. So I called Pacific Sales and was told the person would get back to me. When there was no word for a week, I called again. It's the same deal. Another week later, I called Norma and told her it was my 3rd call and I was very unhappy that my calls had not been returned. Norma said the sinks were due in that week and she would check on it and get back to me. One week later and no word.

Now my fourth call was to the manager. He barely listened to what I had to say, obviously did not hear me because he spoke to Norma and reported the sinks were coming in 8-10 weeks. He did not get that Norma had not returned my call, or that she said the sinks were due the previous week. I said that was an unacceptable answer; Norma did not apologize but denied she spoke to me or promised to call me.

Not to bore you with more details,but this process continued on for weeks including a trip by my husband to the store and a sharp conversation with the manager and a call telling us the sinks were damaged. Then another call and the sinks had gone to Georgia. Finally, 2 months after the expected delivery, a call from Norma claiming no one has returned her calls but the sinks are in the store. We would never ever do business with this outfit again. We paid in full for the sinks many months ago and they clearly had no motivation to see that we got them.

I purchased high-end expensive washer and dryer by Electrolux. Delivery and installation were a nightmare. Particularly installation, I had to wait for weeks to get it finally finished properly and, in the meantime, I was stuck without a working washer/dryer and was running to laundromats! The store manager didn't respond. This is the worst service ever experienced in my life! I would never buy from them again.

I paid full price for four appliances. They delivered me damaged goods, huge dent on the fridge door mainly. After weeks and weeks of trying to resolve, I'm still left with an unusable fridge door. There's no response from the store manager or their Consumer Relations department. I was told directly, "You, the client, need to call our Service department and order the part". Funny thing is, even doing this, they still have not shipped out the door. They have extremely poor customer service, good pricing, but horrible products. I took time off work waiting for their delivery or install that never took place.

Unfortuneately, there was no 3d effect.

One person, quite familiar with such electronics, said after reading the manual, that I had been given the wrong Blue-Ray, He did, however, connect the surround sound for me. Right now I am out the cost of the Blue-ray, which I believe to be $367.00 before taxes, and of equal importance, the disappointment of the assembled crowd and myself.I am asking for the right Blue-Ray, and someone who knows how to connect it to my TV.

This company and their service department are complete jokes. Anyone who considers buying any products or service from them should re consider. In trying to talk with a supervisor regarding service, you get put on hold forever and then they can't help since they're located on the other side of the country. Days of wasted time waiting for someone who never showed up to fix the dishwasher. A dishwasher that does not work.

I'm still waiting for the rest of my appliances? I e-mail & call their cooperate office to complain & they refer me to the store manager which she has not helped me at all to resolve when they will haul away my old appliances & when the delivery will take place! They were really nice when I was making the full payment but once they got their money no one seems to want to help you! What do I do Now? I'm frustrated & want a full refund to go else where!

The Pacific Sales's website stinks. It does not easily allow me to check out products to see if they have something similar to what I need. I shopped somewhere else.

We went into the store with a brand new Frigidaire Professional series microwave that was damaged. I was told that their store policy was 30 days return or exchange only and that they would have to check with the rep to exchange for a new one. Note: this microwave was waiting for installation, due to a kitchen re-model and sat in sealed carton for 62 days prior to discovering the damage. The Pacific sales manager says sorry, but forget any return whatsoever. The microwave was scratched and dented directly from the main store, tough luck.

I am a repeat customer, having bought all my kitchen appliances here (Bosch) in April 2009. I then purchased a Maytag Steam washer and dryer during Thanksgiving week. It was scheduled to be delivered on Dec. 4th. We had to reschedule due to an add-on purchase of pedestals. The new date was for Dec. 11. When I called to see what the time frame was going to be, I was told that the dryer was backordered and wasn't expected to be in until early January. I called my sales rep and left a vm to see if we could talk. I never received a call back.

For the next month, I had to call several times to check on the status of this order. Finally by the first week of January, I was told it was ready, so we scheduled a delivery for Jan. 16. When the delivery crew came, I was told that he couldn't install the washer because I needed new valves! I asked why that wouldn't have been mentioned earlier? He said he didn't think they ever mention it. So, I had to send him away and call Pacific Sales about this situation. I was told to talk to my sales rep for recommendations for a plumber. I figured they had a list of folks that they work with. Well, again, no call back from him.

In three days, I called to reschedule my delivery (because I found my own plumber) and asked to speak with a supervisor. They gave me the vm of Jose, in which I left a message and asked him to call me back. Again, no returned call. This company is completely rude, lazy and has absolutely no customer service whatsoever. I will never ever purchase anything here again. I am sorry I have spent about $7000 this year already. What a disappointment. I bought my washer and dryer in full on November 25 and as of January 21, I have nothing!

I bought a refrigerator from Pacific Sales, and an agent ensured me it would be delivered in one week. I told him that i had medicines and breast milk that needed to be stored under a certain temperature. He was very nice, saying there was nothing to worry about. By the end of the first week, I called to check where it was. The agent said they had not delivered to the warehouse yet.

2nd week came, and there's still no refrigerator. 3 weeks, and the agent called me back, saying they have it but the delivery department would call me the night before to let me know what time they were going to drop off. If I was not available, they would schedule another day. But again, they called me at night to let me know what time they were going to deliver.

I had to buy a small freezer to keep my medicines and breast milk in and safe from spoil. And I have to work, and I need time in advance to let my boss know I cannot make it or what time. The lady on the phone was so indifferent about my concerns, saying to let schedule for next week then. Pacific Sales is the worst store for consumer services support and delivery. This is the 5th week, and I still don't have a refrigerator.

We moved from NJ to CA. We went to Pacific Sales Sept 2009 and spent almost $10,000. A fridge that cost almost $6,000 was delivered when the delivery guy left, I noticed major dents and scratches. I called Pacific asap. They sent the Geek Squad, who was suppose to come Sat. am, but at the last min that day, I was bumped to pm ( missed my pm appointment with the doctor). The tech stated he would order a new door and grill. It is now Jan 2010, 5 doors delivered, all damaged. At one point, since this is over 30 days old, Geek had cancelled my request and I had to start all over.

Then they had the nerve to offer me $400 and then no new door.. I did not go to Joe Discount Dents R Us for a fridge! I paid in full! I asked for either a new fridge or take a door off one in the store. I was told they will never do that and that they would rather just ship doors hoping I will just cancel the request! I am so upset. My husband works very hard and for them to treat us this way is wrong. You may know this, Best Buy owns Pacific sales and well as Geek. Thank you for your time. I do not know what else to do.

We bought a new washer and dryer on the 31st of December. It was scheduled to be delivered on the 8th of January. We checked to be sure all was on track on the 6th and 7th. We were told all was a go. The evening of the 7th we were called and told they would be delivered between 7:30 and 11:30. At 11:15 I called to see why we hadn't seen any one yet. The young lady said she would look onto it and call me back. A half hour later I called again and found out she had just gone to lunch without calling me back. The new person I was talking to said there was an issue and they would deliver between 4:30 and 8:30. At 9:15 they show up with our washer and dryer but no hoses or the dryer manual. These are special hoses I can't go to home depot and pick up so we have to wait until the 10th to call them and see when they can come out to bring the missing pieces and set it up. I wish I had never walked into their store.

When I came home from an errand I found water leaking from my downstairs ceiling, I ran upstairs and saw water dripping from the hose connector at the faucet. I hand tightened the hose which stopped the leak. I had to leave to go to work so my wife called the delivery company . About noon, the delivery crew came back and saw water dripping slowly down the copper pipe (Which was residual water in the plastic inset dripping) The delivery driver felt the leak was at the copper line and not the hose (Because I had already tightened the hose and then left for work).

The fact is simple The delivery crew did not tighten the hot water hose tight and it caused water to leak down the plastic inset through the area around the copper pipe and onto my downstairs ceiling. Had the delivery installer taken the time to check the tightness of the hose, then there would be no issue. However, he failed to tighten the hose at the faucet and caused damage to my ceiling.

On November 11, 2009 I purchased a GE oven and microwave set for $2,144.45. The oven and microwave did not arrive until December 11. A few days later the installer looked over what we had in our kitchen and said the stove that was sitting in our garrage was not the correct type to fit into our wall. I was upset because the salesman ordered the stove based on a series of photos of our present oven so he should have known better.

Since the stove took so long to get delivered, missing Thanksgiving, I did not want to order another and miss Christmas. I wish I had stuck to my original store visit at Sears because they were ready to deliver a stove to us in 4 days. Well, that aside, I contacted the Pacific Sales agent we dealt with, Jay, and told him we wanted to cancel our current product order and get a refund. He accepted our request with no questions asked. Pacific Sales arranged for the incorrectly delivered stove in our garage to be picked up on December 16.

By December 23 we had not received our refund check so I called and a lady by the name of Claudia said that our check had been mailed out on December 18, which was 2 days after the stove had been picked up. I waited until December 28 and still no check so I decided to go in person to the Pacific Sales store in San Dimas, CA, where I had originally purchased the oven and stove and ask what was going on.

I spoke with a customer service man there by the name of Allen and explained all that had happened. He called their main office and talked to a person there named Maria S.. While waiting to hear what Allen would be told, I asked him where the main office was that the check was supposed to have been sent from on December 18th. He said the office was in Torrance, California. I was shocked to hear this. I thought their main office was back east in the U.S. and that was why my check was taking so long (11 days at this point) to get to me. Torrance, California is only about an hour's drive from where I am so this whole situation really was beginning to make no sense at all. I brought this fact to Allen's attention.

Allen then said that the main office informed him that the check had not been sent yet. He further explained that Pacific Sales only sends out refund checks on Saturdays. This was totally crazy so I asked him, "then why is it that two Saturdays have already passed (Dec 19, and 26) and still the main office had not sent out my refund check. He paused for a while and said something on the phone and then told me that the main office would put a rush on my check so I could get it before Jan 1 but to understand that the rush is not normal because normal procedures dictate to only send out refunds on Saturdays. Well, today it is Monday Dec 28 so I don't know if they will really do this. I'm going to go to their store again tomorrow and ask if they really sent it and if so what is the check number or any other proof they can provide that the check has been sent.

This whole thing about taking so long to get my refund check at this time of year is very upsetting because I need that money now to buy a stove and microwave. There are several good appliance sales taking place right now but the slow processing of Pacific Sales is making me lose opportunity in taking advantage of some sales taking place now. I wish they could return my money as fast as they were able to cash my check when they took it on the first sale event that led to all this.

Big lesson learned here is to not buy with cash. I wish I had bought the appliances on credit so I could make the credit card company press Pacific Sales for the return. Since I bought with cash they appear to be dragging their feet. I don't know how they can get away with this because if you buy something cash in most places that take a return you get your money back that same day. If its credit you get it credited back to your account.

So why is Pacific Sales any different? So different that they can hold onto your money like mine and take weeks to return it? I'm beginning to think I may need some legal assistance to get back my money or file some kind of complain for all the trouble I've been put through just to get what is rightfully mine.

This whole thing about taking so long to get my refund check at this time of year is very upsetting because I need that money now to buy a stove and microwave. There are several good appliance sales taking place right now but the slow processing of Pacific Sales is making me lose opportunity in taking advantage of some sales taking place now. I wish they could return my money as fast as they were able to cash my check when they took it on the first sale event that led to all this.

I've already had to leave work once early to get to their office and ask questions because they close at 6:00 p.m. Now I'm going to have to leave work early again tomorrow and do it again. I tried calling before but no one seems to answer. Whe I go in person it's more effective to get their attention and face my questions.

we purchased $17,000 worth of thermador appliances for our kitchen from the brea store.

the first delivery did not happen. additional charges were added to our bill without notification, the 7,000 dollar built in refrigerator was delivered with nobody to install it.

hopefully, the new store manager, juan, will make it right. at this point, i wish i had never purchased my thermador appliances with pacific sales!

We purchased a frigidaire front load washer and dryer in July 2008. We had a little mold in the washer like some others but no other major problems until oct. 2009. our washing machine just stopped working. called company we bought it from and they said our warranty was up so we had to get it repaired. ok, so called a repair place in our area and they came out and told us that the replacement part was going to cost us $360. $450 total with labor. we only paid $500 for the washer. we have no other choice but to purchase another machine. Also repair person says that these kind of front load washers have major problems all the time.

Consumer purchased expensive washing machine from Pacific Sales. Pacific Sales deals with and has Penn Ridge Transportation, A Graham Woods Group Company deliver the machine. The problem with Penn Ridge Transportation service is their inability to properly set up and level the machine. The machine is a Fisher&Paykel and one can not use a level to set up the machine.

Consumer made several phone calls to Pacific Sales and Penn Ridge Transportation to have the machine properly balanced. Penn Ridge did send a service person out at least two more times and no one had knowledge on how to properly balance the machine. The consumer did not use the machine for a month after home delivery because the machine was not properly set up and the consumer did not want to be responsible for any machine damage that may develop if the machine was used prior to being properly balanced.

The delivery service had no knowledge the plastic legs needed to be lowered to protect the machine, etc.

The reason I am writing is to request your help and express my frustration in having my fairly new refrigerator repaired. I recently purchased a NEW kitchen Aide refrigerator on June 28, 2008 from your Cerritos store. On October 6th my wife calls me mid-day frustrated (just having a 1 week old newborn baby and no water) that the ICE and WATER dispenser is not working. I called the Pacific Sales Customer Service Center? and they scheduled a tech to come out to troubleshoot and determine problem. It took the tech a week to get out to us. Finally, he showed up and determined he needed to order a control board for the dispenser area.

He return OCTOBER 20TH with the part, he disassembled the refrigerator door and realized he had the wrong part (which he stated, he had to re-order again). So, as he put the door back together with the original part, he SCRATCHED the surroundings for the front dispenser plate. I had to call the service center to let them know they had to replace the door cover. The supervisor said he will order a cover and have the tech install it once it arrived with the other part. Soon after, I spoke to Phil store manager at Cerritos, requesting his help (after calling twice, because he didnt return my call). He said he would call me back to see what he could do. Never, received that phone call.

He then returned NOVEMBER 7th without the door cover, but with the new part and he installed it and it didnt fix the problem (plus the board he brought had a dent on it, so he took it back with him). He stated that another board is bad. Feel free to contact me with any questions at the above phone number.

Considering we have a new baby and a household of 3 adults, we rely heavily on the ice maker and water dispenser (not to mention the extra expense and the number of trips to the grocery store just to buy water). I purchased from pacific sales, because of its good advertising and fair pricing. The purchase at the store went great, but I can honestly say, This has been the worst repair service I have ever experienced?. As a business owner, I do not understand how a company like Pacific Sales (who spends lost of money in advertising) lacks what you would expect in Customer Service?. I hope we can both agree that since the refrigerator is basically new, this unit should have not failed in this short period of time.

I bought $12,000 worth of KitchenAide appliances from Pacific Sales. The $2600 refridgerator had a defect in the freezer door. It was delivered this way. After waiting 9 weeks for a replacement door, Pacific Sales said the door was on back order, and they really did not know when, or if a replacement would be available. They charged me extra for the extended warranty, which appears useless. Pacific Sales said that they can't just replace the unit. Their solution was that I learn to be patient.

Bought a new GE washing machine end of October, it broke down the first week of December. I waited over 2 weeks for a service appt. They needed to order parts so I waited another 2 weeks. Repairman came and worked on machine, said it was fixed and left. When we washed the machine was not fixed at all. Called and waited another week for another serviceman, he tells us that the first repair was completely unnecessary and that it needed a another repair for another reason. Have to wait another week for that repair. Still don't have a washer after 6 weeks.

A group of kitchen appliances were purchased at Pacific Sales on 8-24-07. At the time the rifrigerator had to be back ordered. The stove, microwave and dishwasher were deliverd. Some small paint damage occured durring delivery, and that was noted on the delivery receipt. I contacted the Rancho Mirage store about a week later to ask about delivery on the refrig and to notify them of the paint damage. I was told the regrig would be in the following day, and I would need to call back to schedule delivery.

When I asked to schedule delivery then, I was forwarded to the store managers voice mail, where I left a message. Store manager, Tim Landrum, never returned that call. I called several more times and was finaly able to share my situation with Mr. Landrum. He promised to call me back by the end of that day to let me know the status of the delivery of the refrig, and to set-up someone to touch-up the damage that had occured durring the first delivery. It's now five days later, and he's never called back. It's been almost a month since my purchase, I'm still without the refrig, and I'm unable to find out when that delivery, or the painting repairs to my property will take place.

When we bought the stove with microwave, Leon, sales man told us to mail the rebate to Jenn Air. We mailed the product number and and code. We even cut the box and made copy and mailed to Jenn Air rebate. The cost of the appliances we bought was more than $2000.00 rebate was $150.00. NOt only the amount of money but the principle behind it. We heard alot of rebate scam but this is worst. We mailed and e-mailed Jenn air. I spoke with Leon several times and I even gave him the copy of the rebate form I mailed and the receipt of the appliances.

Pacific Sales said only $150.00 and you are after the money. Rebate is rebate. Either it is $1.00 you need to give it to the customer. As you can see we waited for so long now. When I try to call again LEon is trying to avoid me and other sales man are not very friendly, I wanted to speak to the manager but the sales man did not even know the manager name though he works there for 10 years. Odd. They were not friendly when they know I am calling for this problem. They said it is Jenn air fault but Jenn air claimed maybe no rebate offered why Pacific sales promised customer. Thank you

We purchased out Thermado Unit from Pacific Sales in Brea, Ca. To save some money, and encouraged by the manafer, we were sold on the Floor Model and were told this is the previous years model. The delivery was a nightmare. They sent out a crew of six teenagers with a furniture dolly to moea 600 pound unit. They damaged the unit and would not address it. Within a few months we had a the simmer control go out and called in for service. The service tech advised us that our unit was built in 1995 not 1999.

When we questioned the manager, he denied their statement and refused addressing the matter. We have had the range serviced for vaious problems at least 8 different times. The latest is the heating element in my large oven. I have had a valve break, the simmer controls go out twice, griddle issues, indicator light broke, the seal arround the large oven door, etc....

We purchased a dishwasher on April 7, 2007. It was delivered on April 10th, 2007, and it had a defective part so it never worked. The dishwasher won't even start because of the defective part. We called Pacific Sales the next day, left several messages through the week. Mo one returned our call so we called again and waited 7 minutes to finally get someone on the phone. Christina said that they would expedite the part and would ask GE if we could change out the dishwasher because we told her in past experiences when we got defective appliances from the start, they were a constant repair for the same part, and we wanted to return this one and get a new one. Several weeks later after multiple calls, I finally got another person, Sylvia, who apologized for the delay and that the best she could do was to give us a 4-year extended warranty.

We told her that we really did not want a defective machine from the factory, but we would consider the warranty. Finally, after 3 weeks, the service repairman, Mike, came to fix the dishwasher. After he tried fixing it, the machine still didn't work. He even told us to call Sylvia to talk to her about replacing the dishwasher because he, too, would not want a machine that wasn't working. Sylvia called and told us that they can't replace it because it was up to GE, the manufactuer, and that they had ordered another part. We asked her how many parts does it take to finally realize that the dishwasher that we got was defective and we want a new machine. She said that that is there policy and that we would have to call GE if we wanted to replace it. We could not believe what we were hearing.

They were quick to take our money, but not willing to stand behind what they sell. We tried to explain to her that when we went to the store to buy this dishwasher, we were expecting a working dishwasher, not a defective one where we had to wait over a month now, to see if they could get it to work. We tried cancelling my credit card, but they wouldn't because we needed authorization from Pacific Sales, and of course, they would not give it.

What's really sad about this whole situation is that we have used Pacific Sales for several decades and my whole family that is in construction has used them also for all their jobs. After talking to one of my brothers, he said that they stopped using them because of their poor customer service. We know what he means now. We will never, ever refer them to anyone anymore!

I purchased a double convection oven manufactured by Thermador from Pacific Sales. It sat in my garage for a few months before it was installed. When I finnally was ready to use it I found that I can only use the top oven. When I try to use both neither works. I informed the sales company,they sent a technision and he confermed that the ovens do not work properly.

The company made many promises of replacing the ovens without following though.Now they want to repair the the defective ovens.I do not feel that it is right to accept a repaired defective oven when I paid for a brand new,very good quality(the cost was $3247.00)product.