Complain about a product or service

Pacific Pools & Spas

Denice of Surprise, AZ August 24, 2009

Purchased a pool from this company in 2006 and have had a inordinate amount of problems with the infloor cleaning system and pool equipment. The infloor cleaning system broke less than 6 months after the pool was installed and caused staining all throughout the pool. I had to threaten Pacific Pools & Spas with legal action before they agreed to pay for the acid washing to correct the staining. The infloor cleaning system has broken 3 more times after that. Additionally, since the 1 yr warranty has expired we have replaced the o-ring 3 times and the chlorinator hose 2 times. Now the motor is grinding upon start-up and we were told that we will need to replace the motor soon at a cost of 400. I have spoken to all of my neighbors who have pools and none of them have had to replace parts on a pool that is only 3 yrs old. I feel we received an inferior product from Pacific Pools & Spas. I would not recommend them at all!

Deb of Brooklyn, MD May 22, 2009

After reading all the complaints posted here. I would like to share with everyone what I did to receive a full credit back from this company. First we all need to file complaints with the Federal Trade Commission, this can be done online and it's fairly easy to do. Next, I contacted the company and only receive a partial credit. I then filed a complaint with my State Attorney's Office who handled the rest and I received my full credit from the company. Please do these things if enough of us follow these steps we can prevent this company from robbing more people. Hope this helps Deb

Donella of Queen Creek, AZ January 30, 2009

Donella of Queen Creek AZ (01/30/09)
We have had major issues with our pool and the cleaning pop up system we purchased. The company has came out numerous times to fix this on going problem. Now we are experiencing piping issues that have been leaking over a month. The pool company is saying that this is no longer their problem. They basically are saying they dealt with issues for 2 years and now are cleaning their hands with plumbing issues asking for us to pay for all these expenses when we have not had a well functioning pool from day one.

I spent over 50,000 on this pool. It's a little over 2 years old. Since the leak they came out to fix it twice and it still leaking. The leak started a month ago and now Im concerned that over 10,000 gallons of water has been disbursed through out my backyard and underneath my home. I know for a fact my neighbor had the same issue less than a year ago but he was under warranty per Pacific Pools becuase it fell short of 2 years. They fixed his pool but I know he has been very unhappy with their work and service. The plumbing company is also trying to find a way to wipe their hands clean. They know their work is very suspect becuase like I said earlier my neighbor also had major plumbing issues. Plumbing company Herder Plumbing.

The major issue I have right now is that my pool is a 17,000 gallon and who really knows how much water we have lost. My concern is that this can cause major issues such as sink holes,mold, and overall deteriation of the foundation. At least one month of constant water leakage can cause major issues to my property.

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