Complain about a product or service

Oster Wine Cooler

gail of hamilton, IL September 4, 2009

I purchased the Oster 12 bottle wine cellar, model 0W0912H6H and like the pages of other dissatisfied customers it quit working 6 weeks after I started using it. I tried the warranty info contact and through the internet discovered they were no longer in business. Tried Sunbeam and read the new company is not liable.

I tried Best Buy, where I made the purchase, and was given no help with my problem. Needless to say I won't buy the brand again and will do my best not to purchase from Best Buy either. With all the complaints why can't something be done to honor the warranty and the consumer? I will continue to give bad reviews do to this experience. Out the purchase price of the product.

rebec of upland, CA August 26, 2009

Bought the Oster 12-btl. wine cellar OW0912H6H for christmas from best buy 2 yrs ago, never used till a month ago. Use for 1 month and fan stopped working. Now I am out 129.00!

Kathy of Yacolt, WA August 9, 2009

I too received Oster's 12 bottle wine cellar (model:OW0912H6H0)as a Christmas gift from my kids Dec. 2008. It stopped working July 2009! After reading all the complaints on Consumeraffairs.com, I called Oster. They were not helpful nor encouraging regarding any type of warranty as I was told that Oster licensed-out their name on many products and this was a case of buyer beware. KUDOS to BEST BUY, Mill Plain Store, Vancouver, WA! I knew my son had purchased it there, so that is where I returned it. I had no receipt...they didn't care as they found the purchasing info on their computer. Customer Service Manager refunded me full price of the unit, which I promoptly used to by a Vinotemp 12 bottle cooler. Bill, a salesman in appliances, was terrific too. Best Buy stood behind the product that they sold with great professional courtesy. This consumer will continue to shop at Best Buy!

David of Murfreesboro, TN July 26, 2009

Purchased the wine chiller #OW0912H6H for Christmas 08 and the unit stopped working 3 months later. Called Best Buy and Oster and received the same results as everyone else which was nothing. There should be some type of Suit started aginst this Company or whom ever is responsible for this product failure...

Dan of Las Vegas, NV July 25, 2009

I don't understand why Oster won't stand by the wine cooler model OWO912H68. Nowhere on the unit does it referernce another maker. If they don't respect their brand name then I don't either. There's plenty of competition to force them into bankrupcty also.

Lisa of Moorhead, MN June 16, 2009

I purchased the Oster wine cellar (Model#: OWO912H6H) at Best Buy. When it stopped working, Best Buy said it wasn't their problem, and Oster said they didn't manufacture the item -- Petters did. Of course, Petters is now bankrupt and nobody will take any responsibility for this product. There are dozens of complaints on this item, very similar to my experience.

It is frustrating to know that when you buy a product with a certain brand, it might not actually be that brand after all. And, when it isn't, nobody wants to share in the burden of the responsibility when something goes wrong. I am tired of the companies taking all the profit, and none of the blame for a defective product. 100, and a bit of time trying to sort out the warranty that nobody will honor.

Steven of Collinsville, OK May 2, 2009

Gave my wife an Oster Wine Cooler for Christmas. It quit workining in March. After reading other complaints, I guess there is no reason to try to call anyone...

Nathan of Reston, VA April 24, 2009

I received this 12-Bottle Wine Cellar (Model: 0W0912H6H) for Christmas 2007. It stopped working in April 2008. I placed a warranty claim in the Summer of 2008. In August I was told a check was cut and I would receive it soon. After some time passed without receiving the check, I learned the company went out of business. I spoke to several people at Sunbeam/Oster who told me there was a spreadsheet of outstanding claims. They updated my information on that spreadsheet with the case number that I received when I placed the warranty claim.

I just called Oster to determine the status of my warranty claim. I was told to send a fax to a number provided to me to receive an update. I sent a fax in February and another in April and have received no feedback.

Steven of Collinsville, OK May 2, 2009

Gave my wife an Oster Wine Cooler for Christmas. It quit workining in March. After reading other complaints, I guess there is no reason to try to call anyone...

Sarah of Kalamazoo, MI April 18, 2009

Wow... like so many others I bought this wine cooler... only I bought three!! One for myself, and two others for friends of mine for Christmas 'O7. I have called as well, with the same results as others. I am incredibly fristrated with both Best Buy and Oster... and would like my 300 back!

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