Complain about a product or service

Oster Juicer

Rick of Bass Lake, CA September 3, 2009

Oster blenders are advertised as having an "All Metal Drive" inferring that they are stronger and more durable than competing products that use rubber or plastic in their drive systems. After purchasing one of the Oster Beehive series blenders, and having the drive system shear in half through normal use, it became obvious upon inspection of the broken part that the drive system has a RUBBER coupler between the motor and the blade assembly. This coupler failed within two weeks of normal use.

We subsequently replaced the broken blender with another Oster unit and it too failed within two weeks of normal use. A third blender was ordered from the same series and it too failed within two weeks of normal use. Upon further research I have come to find out that this drive failure is VERY common with this company's blender products.

There are dozens of negative reviews on Amazon.com from customers who have had the same failure over and over again. I do not feel that it is right for a company to be advertising their product as having an "All Metal Drive" system when it in fact does not.

B of Lynden, WA April 24, 2009

The Oster 3157 juicer is not a healthy device. We found that after using it several times we started to see black flakes in the juice! All parts are removable except plastic drive rotor. During juicing process pulp and juice can overflow inside and onto the drive rotor of the unit which can collect fruit pulp underneath and the get circulated back into juice.

Searched oster.com for place to report and sent in a web report--no response. Called customer support from same site--got offered a replacement, which I refused. The device works as designed--it is the design that is defective. A simple test of the juicer will prove it. take the removable parts off the juicer and you will see the drive rotor which is hollow underneath.

It may take running a few batches of fruit through to get the build up-but when you see that juice can leak onto the top of the machine you can see how it happens. There is no way to clean this area as designed. This juicer is a likely health hazard--and we will not use it again. Please help this get corrected. And let me know if i did any good--or how i can further this

We were not hurt by this,except now we lost 60.00 on a juicer.Oster might have lost a customer too. We just want to prevent someone from getting sick if they havent already.

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