Oster Appliances

Oster food processor model # 3320, I reached in to take the blade out and it flipped on by itself. The lid was not on and the button was not being pushed. The safety mechanism failed.

It sliced half way through my finger. I required 9 stitches. I own a house cleaning company and I could not work for 3 weeks which equaled to thousands of dollars in lost wages. I now have permanent nerve damage in my finger and scar. Oster has not helped me with any medical bills, lost wages or a refund on the product. This happened 4 months ago. I filled out all required paper work and sent everything in and have received nothing but the run around.

The Oster stainless toaster oven (model 6058-126-001) stopped working (no visual display). I tried finding a service center (emailed Oster) only to find out the "** thing" was made in China and there is no service repair centers (i.e. no replacement parts). The Oster Brand is "** because I bought what I thought was a "brand name" toaster oven. Shame on you, Oster, for screwing customers. You turned a good brand name into one of the cheapest brands on the market.

Consumer warning: when you buy a new appliance and it works for less than one-year you, better know if you can fix it or toss the appliance in the trash because Oster never designed the appliance to be repaired. Thanks Oster and China, you to deserve each other. You are nothing but a bunch of "trash" dealers preying on the USA consumers.

I believe that if Oster has cheapened its product line to improve better bottom line figures, they do not have the consumer's best of interest in mind when it comes to product reliability. What good is Oster's low price if and when your product(s) breaks within a year or less? If I could sue Oster without bankrupting my retirement, I would sue for not informing customers how Oster has hidden their customer service policies by not informing the public or making customers aware pre and post sales of the fact that Oster products built in China were never intended to be repaired locally through USA service centers. Oster, shame on you. I'll bet our landfills are full of your crappy products.

I received it as gift and right away doesn't work. It appears as a very large paperweight in my family room. Excellent piece of junk. Thank you Oster!

Toaster caught fire for no reason. I lost my whole kitchen because I was upstairs sleeping at the time. I lost everything I owned in the kitchen. Most of my belongings throughout the house were ruined from smoke damage or from the firefighters tearing through it. I had to move out of my apartment witch was declared uninhabitable and was homeless for 3 months. On top of it all my landlord kept $1000 from my deposit for "fire Damage".

Just made some toast and was eating when the toaster caught fire. I had no idea the toaster was on fire until fire alarms went off. I normally keep the toaster unplugged when not in use. I thought I had enough time to eat before unplugging. It could have been a big fire if I was not home.

I have the same complaint as others posted about the Oster 12 bottle wine cooler, model OWO912H6H. It was a Christmas gift from the kids. There was no receipt and the unit died after 6 months. I am hoping to have an electronics friend figure out what's wrong. It's not a blown fuse as most others have posted.

I bought the model 6081 Oster toaster oven for Christmas for my husband. Up until today, we had no issues with it. However, this morning I placed the settings on toast and the timer on medium toast. I went into the other room to get the phone, fully expecting the timer to go off when the toast was ready. Within a matter of minutes I smelled something funny. I walked back towards the kitchen and the whole kitchen, living room and dining room was filled with smoke and flames were coming out of the door or the oven reaching the cabinet. The fire was so bad I had to call the fire department. My house has suffered some smoke damage, but no burn damage. This happened within 5 minutes because I was getting ready for work and watched the clock carefully. So the fire department looked at it. The timer got stuck and did not go off and this is what I reported to Oster who I called immediately after the firemen left.

We had a total loss of $65.00 for toaster oven on sale, had to wash all fabric, drapes, pillows, comforters, and steam clean carpets. We also had to scrub down the cabinets. We may have to replace all drapes.

Oster insists the toaster be returned to them for evaluation of cause of fire. I said, "No, I will take it to my own technician who will be unbiased." They said they'd send me a free new toaster oven, even one that was digital. "No," I said. I have had toaster ovens for years and never had this happen. I do not want another Oster, but I do want my house cleaned and damages paid for. I give them an "F" rating on solving serious customer problems.

Many customers have complained about the Oster OWO912H6H wine chiller quitting on them, and not being able to get help from the company. The same happened to me, so I decided to investigate the problem myself. What I found is a blown fuse on the circuit board that was stopping the cooling fan from circulating air across the heat sink. Without a way to bleed heat off of the circuitry, the wine chiller can't cool. The fuse is hardwired to the board, so I clipped it off with my wire cutters, and took it to Radio Shack to purchase a replacement. Using my soldering iron, I soldered the new fuse in place, and now the wine cooler chills wine just fine. Too bad Oster sucks as a company and forces its customers to resort to fixing appliances themselves.

Oster Countertop Oven purchased at Costco 3 weeks ago. I was pre-heating last night to 350 degrees and the door just randomly shattered to pieces. Thankfully, we were on the other side of the room and the animals were outside. In our conversation with Oster, they are happy to replace but don't seem to be addressing the problem. We're going to take it back to Costco and let them know. Perhaps they'll take some action with the manufacturer. This product is clearly a safety hazard.

We bought an Oster 6248 toaster oven a couple years ago at Bed, Bath & Beyond. The last couple of months, it has started going into a mode where it displays Err on the display, beeps a lot, and will not function. Sometimes, if you push buttons for a while or let it sit there and beep for long enough it will eventually get back to normal for a while. Lately, it has gotten worse so that we're lucky to get one toasting session out of it and have pretty much given up on using it now.

From the reviews I see on the net, Amazon for example, this model is failing a lot in the same way. In fact other users, in some cases with other Oster models, report that it has become a fire hazard. It seems to me this would be a good case for a class action lawsuit: a product designed in such a way that it will always fail, sometimes even in a dangerous way. To add insult to injury, the customer complaint form at the Oster web site is broken too. It says that you can enter 500 characters to describe the problem and there is a counter to show how much you have typed. But actually, if you enter more than a few words you will not be able to submit the form at all.

I received the Oster 12-bottle wine cooler (Model 0W0912H6H) for Christmas and now after 9 months it quit. Display works but fans do not and it no longer cools. I'm sorry but I am getting tired of being ** by manufacturers. If they are going to sell junk, label it as junk. But they don't care. They have your money already. Oster should stand behind their products and offer some kind of solution to their problem!

My Oster toaster oven has caught fire twice now. I was toasting a slice of bread when I noticed smoke and flames. Scared the crap out of me. I went today to purchase a fire extinguisher but I don't know if I should trust this product. Apartment filled with smoke, and it charred the stand it was on but I got the fire out before anything else burned.

I purchased a Oster Toaster Oven, model # 6057, date code-B100, approx. 8 months ago. I have owned several with no problems, but this one has experienced digital problems where I can't change settings. And then today I came home from work and the oven had turned on by itself and was red hot, this is a fire hazard. I purchased the oven from Wal-mart but do not have my receipt or box that I can exchange it. I would appreciate the manufacturer to do so. It is black in color.

While roasting a chicken breast at 350 degrees, the glass door suddenly exploded, throwing shards of glass (and the handle) all over the kitchen. I lost the chicken in the oven and side dishes on the counter.

I received a gift of the 12 bottle wine chiller (model OW0912H6H), which stopped chilling about 6 months after using it. The electricity still works, as the digital readout still works, but the fan does not. I could not find my paperwork that came with the product, so I "Googled" the product name, hoping to get some information, as to how/where to get it repaired. After seeing all the comments on this website, I don't have much hope for help in getting a repair. I believe it was purchased at Best Buy, but I have no receipt. The economic impact is that, I need to purchase a replacement wine chiller. I was quite pleased to have received it as a gift.

I purchased the Oster Wine Cooler Model # 0W0912H6H in December of 2007 and it did not work after a month. No assistance was offered by the company. I was out $130.00

I have been very upset about the Oster Wine Cooler not keeping a constant temperature. I was happy (if that can be said) that I found all of these complaints; obviously, I bought the wrong product. I trusted Oster but now see that I was wrong to trust them. Up until now I have not done anything, that is get in touch with Oster or Best Buy. I never thought to go back to Best Buy. Now that I have read all of these complaints, I am happy to realize it was not only me that had a problem. I will try to purchase another cooler and will stay away from Oster, and that goes for any other household appliances.

Like many others, purchased the Oster 12 bottle wine celler at Christmas in 2007. Installed new electrical outlet thing quit working in 6mo.

I thought that [their] glass was tempered! I have spent a week trying to get all of the glass cleaned up. I have a little yorkie, and grandchildren who spend time here. I did throw the oven away, but needless to say, that particular toaster oven's door should have been tempered.

I tried Best Buy, where I made the purchase, and was given no help with my problem. Needless to say I won't buy the brand again and will do my best not to purchase from Best Buy either. With all the complaints why can't something be done to honor the warranty and the consumer? I will continue to give bad reviews do to this experience. Out the purchase price of the product.

Oster blenders are advertised as having an "All Metal Drive" inferring that they are stronger and more durable than competing products that use rubber or plastic in their drive systems. After purchasing one of the Oster Beehive series blenders, and having the drive system shear in half through normal use, it became obvious upon inspection of the broken part that the drive system has a RUBBER coupler between the motor and the blade assembly. This coupler failed within two weeks of normal use.

We subsequently replaced the broken blender with another Oster unit and it too failed within two weeks of normal use. A third blender was ordered from the same series and it too failed within two weeks of normal use. Upon further research I have come to find out that this drive failure is VERY common with this company's blender products.

There are dozens of negative reviews on Amazon.com from customers who have had the same failure over and over again. I do not feel that it is right for a company to be advertising their product as having an "All Metal Drive" system when it in fact does not.

Bought the Oster 12-btl. wine cellar OW0912H6H for christmas from best buy 2 yrs ago, never used till a month ago. Use for 1 month and fan stopped working. Now I am out $129.00!

I too received Oster's 12 bottle wine cellar (model:OW0912H6H0)as a Christmas gift from my kids Dec. 2008. It stopped working July 2009! After reading all the complaints on Consumeraffairs.com, I called Oster. They were not helpful nor encouraging regarding any type of warranty as I was told that Oster licensed-out their name on many products and this was a case of buyer beware. KUDOS to BEST BUY, Mill Plain Store, Vancouver, WA! I knew my son had purchased it there, so that is where I returned it. I had no receipt...they didn't care as they found the purchasing info on their computer. Customer Service Manager refunded me full price of the unit, which I promoptly used to by a Vinotemp 12 bottle cooler. Bill, a salesman in appliances, was terrific too. Best Buy stood behind the product that they sold with great professional courtesy. This consumer will continue to shop at Best Buy!

Purchased the wine chiller #OW0912H6H for Christmas 08 and the unit stopped working 3 months later. Called Best Buy and Oster and received the same results as everyone else which was nothing. There should be some type of Suit started aginst this Company or whom ever is responsible for this product failure...

I don't understand why Oster won't stand by the wine cooler model OWO912H68. Nowhere on the unit does it referernce another maker. If they don't respect their brand name then I don't either. There's plenty of competition to force them into bankrupcty also.

I purchased the Oster wine cellar (model OWO912H6H) at Best Buy. When it stopped working, Best Buy said it wasn't their problem and Oster said they didn't manufacture the item—Petters did. Of course, Petters is now bankrupt and nobody will take any responsibility for this product. There are dozens of complaints on this item that are very similar to my experience. It is frustrating to know that when you buy a product with a certain brand, it might not actually be that brand after all. And, when it isn't, nobody wants to share in the burden of the responsibility when something goes wrong. I am tired of the companies taking all the profit and none of the blame for a defective product. The consequences are $100and a bit of time trying to sort out the warranty that nobody will honor.

Gave my wife an Oster Wine Cooler for Christmas. It quit workining in March. After reading other complaints, I guess there is no reason to try to call anyone...

Gave my wife an Oster Wine Cooler for Christmas. It quit workining in March. After reading other complaints, I guess there is no reason to try to call anyone...

The Oster 3157 juicer is not a healthy device. We found that after using it several times we started to see black flakes in the juice! All parts are removable except plastic drive rotor. During juicing process pulp and juice can overflow inside and onto the drive rotor of the unit which can collect fruit pulp underneath and the get circulated back into juice.

Searched oster.com for place to report and sent in a web report--no response. Called customer support from same site--got offered a replacement, which I refused. The device works as designed--it is the design that is defective. A simple test of the juicer will prove it. take the removable parts off the juicer and you will see the drive rotor which is hollow underneath.

It may take running a few batches of fruit through to get the build up-but when you see that juice can leak onto the top of the machine you can see how it happens. There is no way to clean this area as designed.
This juicer is a likely health hazard--and we will not use it again. Please help this get corrected.

And let me know if i did any good--or how i can further this

We were not hurt by this,except now we lost $60.00 on a juicer.Oster might have lost a customer too. We just want to prevent someone from getting sick if they havent already.

I just called Oster to determine the status of my warranty claim. I was told to send a fax to a number provided to me to receive an update. I sent a fax in February and another in April and have received no feedback.

Wow... like so many others I bought this wine cooler... only I bought three!! One for myself, and two others for friends of mine for Christmas 'O7. I have called as well, with the same results as others. I am incredibly fristrated with both Best Buy and Oster... and would like my $300 back!

Oster compact regrigerator model OR4505G3B on 10/29/08 at Best Buy #102, West Covina, CA.

The refrigerator stopped working on 04/15/09. It was covered under the 1 year manufacturer warranty so we called the number on the warranty 1-866-866-6283 which has been disconnected. Their website, www.osterliving.com also does not exist. Called Oster at 877-383-6399 and was informed that it was not their product and to contact MLO Appliance. Unable to reach anyone at MLO.

The new refrigerator did not last a year and the company who warranties the refrigerator does not honor waranty.

I purchased an Oster Wine chiller from Best Buy around Christmas. After about 6 months the digital display went out, and a couple of months later the unit quit working all together. Contacted Oster and was informed that they did not manufacture the product, and gave me the contact info for a company filing bankruptcy. No answers from that company.

Basically, out roughly 100 bucks, wasted about 2 months back & forth through emails from Oster reps. Basically told nothing can be done & even though their branding is on the unit, not their responsibility

purchased a Oster wine cooler and after use of 60 days stopped working. Store no longer carries them. Out $100.00

product stopped working after on 60 days use.

Rcv'd an Oster, 12 bottle wine cooler for Christmas '07. Worked only a few short months then kapput! Oster customer service had me clip the power cord and mail along with a refund form that they provided to them. They assigned me a $57 rebate. It's 3/09 and their number is no longer in service. Online blogs show that there are many many peolpe with the same problem, same company, same model. HELP!

Out $57 and a bit of pride from my daughter that was proud to have given it to my wife and I as a present.

The Oster Wine Cellar Model: OWO912H6H was purchased at Best Buy as a Christmas gift. After approximately six months, the cooling system would not work. The toll free number was no longer in use. Reviewing the other posted complaints regarding this product, it is obvious that this product is and was defective from the get-go.

My children purchased this product as a Christmas gift - I am extremely disappointed with this company; as well as, Best Buy.

Bought the 12 bottle wine cellar from BestBuy like so many others and it lasted about 6 months. Filed 2 claims with Sunbeam's toll free number and they never supposedly had a record from the first claim and no feedback after 4 months. Sounds like same as every one else who has taken time to report this to this site.

Just stopped working. Didn't cause any damage or loss other than financial loss of purchase price.

After 4 months with the wine cooler the temperature starting going up and down on its own and finally it stopped cooling and it was over heating. the digital numbers were flickering on and off. What a piece of junk. Purchased 12 bottle wine cooler Oster at Best Buy for 100.00.

We were heating a dish at 350 degrees for 15 min in our 4 year old Oster toaster oven (#6230). As we opened the glass door to remove the food, the door exploded, shattering glass all over the food, counter and floor. Thankfully, no injuries. So far, no response from the company.

We were heating a dish at 350 degrees for 15 mon in our 4 year old Oster toaster oven (#6230). As we opened the glass door to remove the food, the door exploded, shattering glass all over the food, counter and floor. Thankfully, no injuries. So far, no response from the company.

I received an Oster Wine Cellar for Christmas. In April it stopped cooling. I called the above telephone number and was told to cut off cord along with receipt and send to above address for refund as I could not return it to Best Buy. I have still not received my refund. I called the number again today and the number now says I can not call from this area. The email that I was able to reach them at previously is being rejected as if the company no longer exists.

I am confused! After reading all the comments on this product, I am realizing that I am not alone. All I want is my daughter's money returned for this unworthy product.
no physical damage but my daughter was excited about this gift for me and used his hard earned money to purchase this product.

We have used our Oster 6 Slice Toaster Oven, model 6287, for about 3 years. The last time I used it, the door seemed tight. I was on the other side of the kitchen when the glass door just sprung out of the frame nearly across the room! If I'd been closer, it could have caused a great deal of injury, but I was out of the range. It came as a complete surprise since I've never heard of anything like this. I'll never trust another product like this.

No damage with this one, but I think others who own one should be warned or Oster should be made to have a product recall.

I have called three times about my Oster 12-bottle Wine Celler Model #OWO912H6H. The first two calls I was told Oster was trying to make a decision about what to do with this product since the company that made them for Oster is now out of business. When I first called in Oct. 2008 the wine celler was still under warrenty. This is no longer the case, since it is now January 2009. I was told by Leslie that Oster will not accept responsibility for this product. I then informed her that I will NEVER buy another Oster product. We owned this product for less then a year when it stopped cooling.

My wife purchased an Oster 12 bottle wine cooler model OW0912H6H back in November 2007 at a Best Buy store. The unit stopped working one year later (go figure, just after the warranty expired). Although both fans spin, the unit doesn't cool any more, and both red and green lights are on in the back panel.

I received the Oster OW0912H6H Wine Cellar for Christmas last year. I find it ridiculous that Jarden refuses to accept any responsibility for the products they contracted with MLO to sell, and that companies can be allowed to act in such a way in general.

I purchased a Oster 12 bottle wine cooler in December 2007 model# OW1912H6H. The cooler stoped working in June I called the warranty company I was told to send the original receipt and cut the cord off to the addess Oster Appliance Support, West Hastings Street, Vancouver BC, Canada for a full rebate. And I have not gotten any reaponse the 1-866- is no longer in service. I am not sure what else to do at this point. I do not believe that I will get my money back for this product. I will never purchase another Oster product.

It seems that a company like Oster and Sunbeam products would want to make customers happy and do the right thing instead of saying too bad . So now I'm out of a wine cellar and a 100 bucks from a major company that customer service stinks. I wont recomend any products from this company and hope they have as much success as there warrenty company did . Maybe the goverment will bail them out as well when they go under.

I purchased the Oster 12-Bottle Wine Cellar, Model OWO912H6H in Feb. 2008. We installed it in June of 2008 and it quit working in October of 2008. E-mails to Oster and Sunbeam have not been acknowledged. I understand Petters LLC, the sub-contractor is out of business. We don't know where to go for a refund on this product.

was given the Oster wine refrigerator model OWO912H6H as a gift for Christmas last year. The unit stopped working a few months ago. Several complaints of the same..fan doesn't work~temp 71-76 degrees..red light & green light on in back of unit.

I purchased an Oster toaster for my mom for Christmas. She was looking for one like the one she had for 15 years that she loved (she's big on toast). I found the closest one I could find on irawoods.com. The total with shipping was $39.89. I got the package and out it away as it was for Christmas. One day I decided to make sure it was the right toaster and check it out. I opened the box and unwrapped the toaster box. There was nothing damaged on the outer box. The toaster was wrapped well. There was a huge hole in the toaster box and one side was torn.

I contacted irawoods.com and they told me that unless I let them replace the toaster, which by now I had lost all faith in this company, I would have to pay a 25% restocking fee AND pay for return shipping. I have argued and argued with them about sending me damaged merchandise but they will not budge. I will get about $15 back of my $40 after return shipping and restocking fee. This item CANNOT be restocked. I have already contacted the FTC and BBB and am waitingfor results.

I want the whole world to know that this company ripped me off and thinks it is okay to do so. What makes it worse is that it was a Christmas gift and I have a limited income.

I find this VERY misleading. The product said Oster...there was no way to tell that it was not made by Oster. I have googled Petter's address and the suite number I was given is available for lease immediately. I find it very hard to believe that company that has gone out of business and that does not seem to occupy a physical address is going to refund my money. I called Best Buy, where the item was purchased, and they said they would fix it at no cost. I informed them that Oster made me cut the power cord to send in for the warranty and they notified me that they could not fix the unit. So I have no wine fridge, no $ for my warranty, and no way to repair the unit. Someone needs to start a class action lawsuit against Oster. This seems like something that would happen in a foreign country...not here in the USA.

I have no wine fridge, no warranty, and have lost $100. How can a company put it's name on a product and warranty and then not honor the warranty?

I received the Oster 12 Bottle Wine Cooler as a gift and do not have the receipt. The unit was purchased at Best Buy in Round Rock, Tx. Four months later the unit stopped working. I went to Oster website to get information so I could take the unit for repair, however, the two service providers they gave me will not work on this unit.

When I went back to Oster web and filed a complaint, I was told that it was not manufactured by Jarden Consumer Solutions but was mfg by a different company, Petters Consumer Brands LLC / MLO Appliance Co LLC, under the Sunbeam and Oster brand names. Follow up emails to find out how long it will be before I hear some thing just continue to get automated responses that they are forwarding my concerns to the appropriate division. This has been since October. I can not get a real response. Have tried calling to no avail.

Purchased the OW0912H6H wine Cellar for Christmas Gift November 07 - by May 08 it stopped cooling. Fortunately, Best buy replaced with another one, but it also stopped working by October 2008. Phone calls to the customer service number resulted in an unservicable phone number.

Lost this money and still have to shop for a wine cooler. Oster used to be a name I would look for in home appliances ... not anymore. Especially since others have described same failure and same bad results. Guess it is a buyer beware ... Don't buy Oster / Sunbeam.

I have recently learned the company handling warranties for Oster was Petters Consumer Brands LLC owned by Petters Worldwide Group. The owner, Tom Petters, was indited 12/1/08 in a $3.5 billion Ponzi scheme. The case against Petters may be the largest Ponzi fraud in US history. Checkout the Minneapolis StarTribune for more details. I believe Oster will continue stonewalling us for our warranties but I wish they'd be more upfront and tell consumers their warranty company is gone and there will be no refunds instead of stringing us along with 'your claim has been placed on a waiting list'. Now that I know there are thousands of investors who lost money with Tom Petters, I doubt my $100 refund will make it through the process.

Our Oster Wine Cooler stopped working during the warranty period. I contacted customer service and received a form to complete and by return mail send the cord from the appliance. That was in August. I was to receive a full refund.

I have not heard anything further despite several e-mails. I tried call the phone number listed on their correspondence and it is no longer available. Annoying and costly in terms of the original appliance and time.

I too bought a Oster wine cooler model # 0W0912H6H from Best buy in Nov of 07 the fan stopped working in August of 08 and I contacted the company and they told me to send the receipt with the cord and a form they sent me and I would receive a refund. I did all that and never hear back from them. I tried to contact them by email but didn't hear back so I called the 800 number which is disconnected. Sounds like they are out of business.

My sons bought me a Oster wine cellar for christmas '07 from our local Best Buy and in Sept. '08 it quit cooling. I called the support phone number in my book, was told to send my receipt, along with a copy of the emailed form they sent me with the cord, which I cut off and sent in on 9-12-08.

I have tried to call the number and there is a recording stating The toll free number you have dialed is not available from your area. I did make copies of my receipt and the bill from the post office, but I guess it will not do me any good now.

Purchased an Oster compact refrigerator in July, it has stopped working, tried to contact Oster to obtain warranty service, apparently they are in some sort of dispute with the company that fulfilled their warranties so comsumers are asked to be patient while they work out a solution. Who can sit back and wait with no refrigerator????

Spoiled food, need to decide whether to just go buy a new fridge or continue to wait.

We had got the Oster Wine Cooler Model OW0912HGH as a Christmas gift last year and it went out in August 2008. I followed the warranty request requirements as directed by the Oster Appliance Warranty group in Vancouver BC, Canada. They gave me all the information to get a full refund including a Case #. I got an e-mail confirmation on Sept. 10, 2008 that the refund was in the mail, but guess what no refund to this date. All of their contact information methods such as the phone number and web site is no long obtainable as far as I know after several tries. I agree with everyone else no more products from Oster Appliances in my family's house.

I purchased an Oster Wine Cellar in December 2007. It stopped cooling in June and when I called the service department about repairing it, they indicated that the product was no longer made so they would need to issue a refund instead. They gave me a case #, and told me to cut off the power cord from the cooler and send it in with the original receipt.

I was told I would receive my refund within 30 days. I still haven't received my refund 4 months later and when I called the Oster Support line today to find out the status of my refund claim, I was told that the company that took my claim info back in July went out of business and is no longer associated with Sunbeam so all she could do was record my issue and have someone call me back. At this point, I don't think that I will ever get my refund but I guess I'll wait and see what Sunbeam has to say after they review my case.

Pretty disappointing to know that we paid $100 for a product that only lasted 6 months and find out that the refund we were promised was an empty promise.

I had a fairly new toaster (item #6332)that I bought at the beginning of the year. I usually do not leave the toaster plugged in but when we last used it, I had left it plugged in. On Tuesday, I got home a bit earlier than usual from work. I was in the restroom changing my clothes when I hear my kids yelling in the kitchen. I come out to the toaster engulfed in flames. The toaster was on a chair that caught on fire, along with my coat that was hanging on the back of the chair. Not to mention that there was a puddle of water on my wood floor from the water my kids were using to try to put the fire out. I had to take the toaster out by it's cord - which is fully intact and take it outside and put the fire out. The toaster is melted and it looks like it combusted. Thankfully no more serious damage was done to my house and family. I have taken pictures of the damage and the toaster itself. I've also emailed Oster and have received no response. The toaster was not in use at the time that the fire started.

One of my chairs was ruined, my coat caught on fire, a little bit of wall damage and a little bit of damage to the floor from the water.

we rec'd an Oster Wine Cellar for Christmas. In May it stopped cooling. I called the above telephone number and was told to cut off cord along with receipt and send to above address for refund as I could not return it to Best Buy. I have still not received my refund. I called sunbeam today and was told they would have to get back with me as the company went out of business. I do not believe that a product that lasts only 5 months takes a company 5 months or longer to try to get a rebate. Also, i believe that if a store sells a product that they should back it up and although Sunbeam subcontracted this company that they should back it up. I will be sure that any product that has a sunbeam or oster label will never be in my household.

no physical damage but my son used his hard earned money to purchase this $100 product.

The company was called and all they said was that if they returned the item it would be replaced. No action was promised to investigate the safety of the item. Therefore, we have not returned the item. Just replacing it does not speak to the fact that there is a serious problem regarding saftey.