Complain about a product or service

Orkin Pest Control

Laurie of Valdosta GA (02/12/07)

We have a plan with Orkin and it has been one year and we still have not had our house serviced for last year. We have called and called but no luck. This is a service we paid for and we want service done on our house. They always say someone will call you back but they never do.

Vadi of Bethesda, MD September 27, 2006

Vadi of Bethesda, MD (09/27/06)
I had a contract with Orkin for termite protection. This year we had a swarm of termites. I called to request a technitian and the call went to their message taking service that told me Orkin would call me back. No one did.

Had to give 3 more calls and wait for 4 weeks before a service rep showed. 

I decided to cancel the service based on this experience. Orkin told me they do not refund money paid for annual contract. On balance, Orkin was fast to collect cash in advance and totally non-responsive in dealing with a customer.

Peter of Roscoe, IL September 27, 2006

Peter of Roscoe, IL (09/27/06)
My 86 year old mother was conned into getting her house sprayed for termites EVERY MONTH.

When her health deteriorated, we brought her to live with us. We are now selling her old house, and it turns out to be infested with termites.

It's bad enough that they didn't do their job. It's criminal that they conned an 86 year old woman, living alone on a fixed income, into having her home sprayed every month. They made hundreds of dollars, while an old lady lived in a termite infested house. Not to mention the chemicals she had to live with. Shame!

Nancy-Ellen of Gaylordsville, CT June 8, 2006

Nancy-Ellen of Gaylordsville CT (06/08/06)
March 24, 2006 signed a one-year contract with Orkin for termite control. I paid them in full, over 2,000. The sales rep said a technician would spray into crawl spaces in basement, along exposed beams and along termite tubes as well as around garage and barn. They planted 35 traps around the house with plain wood to see where the termites were. They said it was important to have a schedule and in one month (4/24) they would come back to check the traps and where activity was found they would set poison. They never came back. I called on 4/15 because I had a swarm, but they said to wait the full month. On 5/9/06 I called Rex, the service manager to complain and he scheduled someone to come on 5/12. No one showed up. I waited in all day. I called and cancelled the service and said I wanted a refund within the next two weeks. On 5/15/06 my husband called and spoke to Mike who is Rex's supervisor. He said a refund was in the works. I called 6/8/06 and spoke to Rex who said he would check with Mike, but I still have no check.

I need the money back so I can hire another, more reputable company to rid my house of termites.

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