Complain about a product or service

Orkin Pest Control

James of Wichita, KS June 10, 2009

Where should I start? Orkin SUCKS! We have an ant, spider, silverfish, mice & occasional cocroach. We emailed them a yr ago to the free inspection quote. The representative I spoke with gave detailed info on what the inspection would consist of...didn't happen. She said they would inspect inside & out (they did), go under house & inspect(they didn't). The first visit they were all nice & agreeable.

They sprayed & I paid, they left. After that initial visit I was always sent the invoice bill first & then the tech would call the next day to schedule the next service. There was one time when I wasn't able to be there for the service so the tech said he would come & spray the outside & suggested we do the "give your home key to tech" service. I don't think so! Who would do something that dumb! Besides, if I had done that he would have been met @ the front door my dog. I told him no to that idea. He sprayed outside & said he would be back in a couple days to do the inside, all along I asked & asked & asked that they call me before coming over so I could put my dog outside so he could spray, never did. I waited out on my porch for over an hour, no one showed.

I called the office & the tech said he came over & knocked & no one answered the door! WTF! They never totally got rid of any of my pests. The last visit we had the tech had me pay him after he was finished, why do they send me an invoice bill if I am going to pay the tech? What a waste of paper. Anyway, I noticed the bill was more than the contract stated it would be. I called the office & asked why my bill went up & the woman said that was the corporate office decision to raise price. I said fine but why didn't I get a notice? All she said was she didn't know why I didn't get a notice.

I asked when my year contract was up & she said it was up two months earlier on the prior visit. I was so mad, why didn't they send me a letter to let me know this? I know, they want to do crappy service & still make you pay for it. Never again Orkin...you suck!!!!!!!

Anna of West Milford, NJ April 23, 2009

A construction man suggested that we have - in our 25 year old home carpenter ants. I called Orkin and Ms K. came and spend 10 minutes inspecting the house and told me that we may have carpenter ants but I should buy termite protection from Orkin which is a 2000/year contract because she can see some signs of termites under the stairs. Other two companies I've called said we have a perfectly clean house (no ants or termites) and there is absolutely no need to poison the environment. I've called Orkin and they totally ignored me.

Irene of Niceville, FL April 24, 2009

I have been an Orkin customer for almost 20 years. Tommy, our favorite tech for many years, ALWAYS did a thorough job controlling our roaches and fleas. Two years ago, Orkin sent us a new tech who would pretend to spray the exterior of the house, then come inside and spray. One month, he allegedly sprayed only the outside of the house, and said he would come back to spray inside the next month, after my grand-children had moved out. He did'nt come back, but we were still charged for full service. Now I received a bill for service on Feb. 18th 2009, when no one from Orkin has been here since December 2008!

Khanh of Ann Arbor, MI April 15, 2009

Was a customer in good standing; did not want them to come unless I was present to discuss treatment location. They came anyway charged me for the visit. I refused to pay them and now they are sending this through to collections. They have a 100% customer satisfaction policy which did not honor.

William of Redlands, CA February 25, 2009

I have had an annual contract for termites for many years with Orkin. On 6-14-08 they fumigated my home. On 2-3-09 their inspector Robert M told me I have termites in a table in my dining room. I have tried numerous times to get Orkin to rectify this. They ignore my calls.

It appears the fumigation from 6-14-08 was ineffective. I am left with a home that needs to be fumigated again. As a minimum, that would incur a cost of about 4000 with another agency. Meanwhile my home is being damaged.

Edward of Oxford, NJ February 7, 2009

In 2006 I had a stroke and lost my job soon after,my wife was battling stage 3 breast cancer, a contractor told us we had termites we called orkin the lady that came to the house said they could fix the problem but we would have to excavate the crawl space under the house Itold her that I was recoering from a stroke and was not capable of digging she said no problem she would get her son to do the job. Soon after that she told me he had to move to Nevada and coudnt do the job.

Orkin sent smeone out who drilled holes in my foundation and did not provide info as to what he did. After that rollins acceptance started calling our house at all hours of the day and night we asked them to stop which they eventually did for about a year ,now they have started again with threatening letters and calls,my wife just had a hip replacement we have no money and I have no job.Help!!!!!!!!

Verna of Castle Rock, WA February 6, 2009

All of you who are complaining about ORKIN need to move to WA and ask for Matt as their service rep. When my husband first came into contact with them at a trade show, I was skeptical and I hated having to sign a contract for a year. However, we had some problems that needed to be addressed. Rats in the attic was my biggest concern. Matt took some samples and said he looked them up. He called with some great suggestions as to how to adjust the environment so we didn't invite them in. We got rid of the bird feeders. kept all the food picked in the garden, dismantled the fountain. He stopped by often to empty and replace the traps.

After a month, we opted to live trap and kill them ourselves because we could do that daily. Once they were gone, all 14 of them, Matt donned biohazard gear and inspected for me. He did that every visit for a year, assuring me they had not returned.

Ants were in the barn and we needed to get a grip on those. That's hubbies space and he's happy with the results.

Fleas are our latest concern. We tried all the natural stuff but nothing works like poison (ha ha). I hate it in the house, but it works and we don't seem to have obvious reactions. Fleas are currently under control. Yippee. With the poor economy, we had to look at dropping service, opted to keep it for one more year and will reevaluate in May. Heeding the warnings of others, I will call Terminix if I suspect termite problems though.

Laura of Detroit, MI January 25, 2009

Leah and Cathy (the girl in charge of the money in the front office) were stealing cash that the technicians brought in. They would throw away the invoice that the tech would bring in and prior off (enter in the computer that the customer was not serviced) and keep the cash. When the Manager was told about it he said what do you want me to do about it? In the meantime, I quit my job but this is still bothering me.

Serious mental anguish.

Katrina of Wheeling, WV January 21, 2009

I had been an orkin customer for several years with the basic contract. In all those years they never noticed carpenter ants on my property. I was having minor construction work on my side porch & the construction crew discovered a carpenter ant infestation. I called Orkin to inquire how it was possible that I could have this problem when they had been spraying for pests for several years. They informed me that my current contract didnt cover carpenter ants (?) That would be an extra 150.

I agreed since construction had been halted until the ants were taken care of. On the day of the appointment I waited all day but the technician came when I was picking my children up from school. He left no note or invoice that he had been there. The next day I called another local company, they came immediately, sprayed something that was connected to their truck (not just a can) & thousands of ants came pouring out of the porch. It was like a black cloud. This local company felt so bad that I had been duped by Orkin that he didnt even charge me. Orkin has taken me to a collections agency because I refuse to pay for a service I dont believe was rendered & I didnt give them a chance to send out a service manager to take care of the problem.

I had extensive damage from the carpenter ants that cost about 1660 in repairs.

Ron of Clayton, NC January 16, 2009

I received a non compete threat letter from an Orkin attorney, on behalf of region manager Phil H stating that since i worked in the pest control industry for Orkin that they would take legal action to keep me from working. While people are trying to keep jobs and buisness are doing their best to stay in buisness big bully Orkin is capitalizing.

I will have to close my buisness and be out of work or travel 1 hour everyday to work or get sued by Orkin which doesn't go after everyone that leaves and works for other firms.

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