Orkin Pest Control

I have a black widow spider in my house. To further elaborate, a female Northern Black Widow spider, quite large in size and poisonous. The spider was identified by the Toronto Zoo who have been a great help in giving me the advice, information and support that I need in this time. The reason why this is present tense is that the damn thing is still in my house. I have been displaced from my home with my cats (the Toronto Zoo told me to leave immediately and not to take anything with me - except my cats of course) for 3 days, have had to cancel shifts at work (a new job I might add), and have all in all felt like I'm living in a nightmare.

On Sunday, none of the pest control places were answering their phones as they were closed for the holidays. On Monday, I finally started reaching dispatches for different companies, none of whom deal with black widows. Orkin was apparently the only company who could get rid of this venomous spider whose bite can be fatal. However, they had no one who would be able to come see me as it was "after-hours" which I assume means that because it was a holiday and 2:30 in the afternoon that no one was working or on-call. They said they would call me on Tuesday morning at 9 am and send someone immediately. On Tuesday morning at 9:45 am, I called the company who claimed they had no record of my call the previous day. I explained my situation, that the spider had been identified by a photo I sent to the Toronto Zoo, and that I was on Day 3 of a nightmare which was forcing me to live in my backyard and on my neighbor's couch.

They said they would have one of their pest guys contact me immediately, then 11 am rolled around, I called again. Candace put me on hold while she called Michael. Apparently, despite my case being a priority, he had decided to go along on his original call schedule. He would be at my house between 12:30 and 1 pm. At 1:15 pm, Michael finally showed up at my house. He didn't ask for any details but I told him what the zoo had told me anyway. He seemed disinterested, checking his phone. Don't know if he was really listening, but I figured he probably knew all this stuff anyway. After all, this is his job. He asked me to show him where I had last seen the spider and I showed him, explaining that it was 3 days ago and we had lost track of where it went (not to mention I hadn't been in the apartment to stalk the damn thing).

Michael asked for some garbage bags to bag all my bedding and my canopy and then went to his truck to grab some spray that was supposed to kill it. He was at my house for a total of 15 minutes and did a spray only in the upstairs area around the bed (not in the closet or storage area where I have lots of dark crevices which they apparently love). Then he charged me $231.65 (which I paid $232 - apparently they don't make change, fyi) and was on his way. The Toronto Zoo had asked me to keep them updated on the situation, so I called them and told them about the visit and that I had to wait 6 hours for the chemicals to dissipate before going back in. They were horrified and told me not to go back into the apartment. Apparently, spraying the basic areas does not get rid of black widows. You have to either capture and kill them, or spray them directly.

So basically, she is still in my apartment and poses a threat to myself and my pets. They also said that because they are nocturnal, that she is probably in a hiding spot that she has found and that he needs to search through the apartment to find it. I called back Orkin and explained the situation to a rep who was rather snappy about the whole thing and who actually had the nerve to ask "Well, what do you expect us to do about it?" Gee, I dunno. Send a technician to come back and do the job properly! That might be the logical thing to do. She said she would contact Michael and have him give me a call. An hour passed, still no call. I called Orkin again and talked to yet another representative, once again explaining the entire situation and asking for assistance. She said that the supervising manager would give me a call and sort things out.

Another hour passed! That's right. Yet another hour. I called again, and spoke to another representative deep breathing so that I wouldn't be a ** and get hung up on. She transferred me to Candace who seemed to be the only person at Orkin who was trying to do anything for me and fighting to get this sorted out. I was thrilled. I explained the whole thing to Candace along with all the information that the Toronto Zoo had given to me. She said she was going to make a few calls and would call me back in no more than 10 minutes. Ten minutes later, Candace called me back. She was getting an entomologist to come in and educate the company on black widows and try to figure out the best way to get rid of it. It was agreed that Michael's technique had been inefficient, this coming from a company that told me they could deliver and fix my problem. Sheesh! She told me there were a few different ideas already floating around of how best to capture it but that I might still be stranded out of my house for a couple more days while they tried to kill it.

Candace recommended a trip to the LCBO. I concurred. Candace said she would most definitely get back to me soon as her shift was done at 5 and she wanted to see this resolved. A bit later, I still hadn't heard from anyone and was nervous that 5 was slowly ticking around. I called Candace again. She had spoken to the regional manager and he had been supposed to call me. She said she would contact him again and try to get him to contact me and that she would call me before her shift ended to see how things were going. (Seriously love this girl - she is the only good thing at Orkin). I didn't hear anything back. Candace called me at 4:53 and asked if I'd heard from the manager yet. Nope. She wrote him an email telling him to get in contact with me asap and let me know that his name was Rob and I should hear from him soon. She said she hoped I would be able to get a shower, to stay out of my house (which I noticed has a few more widow webs) and that she would call me when she started her shift the next day.

Almost an hour after I had talked to Candace I got a call from the Supervising Manager of Orkin. I was stoked. Stupid me and my hope that things would be rectified! His first question was, "Well, if this is such a big deal, why did you wait three days to call?" I started to explain, shocked that I was being accused of not taking the situation seriously or exaggerating its severity. He interrupted me saying that I didn't need to have attitude. He had to ask these questions. I stated that this was fine, but questions come with answers and I wasn't done yet. I also apologized if I seemed terse, but I had been given the runaround by the company all day and was on Day 3 of being a refugee from my home so I wasn't in the best of moods. The conversation could be summed up by him laughing at me and my situation, saying that he didn't "appreciate" me insulting his "best technician".

I explained that Michael had admitted this was first time dealing with a black widow. He also called me a liar concerning the time frame and the fact that it was a spot spray with no aerosol bombing in my home. He said he would be checking the truck's GPS. I explained that this probably wouldn't make a difference as Michael had spent quite a bit of time hanging out in his truck. Apparently this was him making "preparations". If that was the case, why was he in the truck after he came into my home and did practically nothing. He also said that he doubted it was a black widow as this was too rare. I explained once again that it had been identified by the Zoo. "Well, we aren't the Toronto Zoo and we don't consult with them." Apparently, maybe they should, seeing as the tech didn't even know what the black widow webs look like.

He said I was being unreasonable (I was only asking to have the thing eradicated from my house - something they had initially told me they could do). He said he didn't want me as a customer anymore. I said I wanted my money back. An hour later, Michael arrived back at my house. He was very rude and my friend had to convince him to give me a refund. The money was thrown at me, but at least it was the proper amount. At this point, the neighbors were all on their computers trying to help as much as possible. We got hold of Pest 911 and I spoke to the owner who is a very nice, honest and knowledgeable man. He was upfront that the company didn't have much experience with black widows but that he would help me in any way he could. He thought the best idea was for me to contact more entomologists first and get their advice before I used their services.

I am on Day 4 of being displaced. My cats are at a friend's while I am couch surfing. I called my favorite entomologist at the Toronto Zoo who has been a huge source of advice and support. The zoo hooked me up with their pest control guys and also advised that all my clothes, fabrics, linens, curtains, etc., should be bagged and then frozen for 48 hours to be on the safe side. The pest guys called me and guess what? These wonderful chaps have loads of experience dealing with the critters and will help me fix the situation. They are coming on Saturday (Day 6) and I will be back in my house on Sunday (Day 7). If you find a black widow in your house, I definitely recommend talking to the zoo in your area. After my week-long nightmare is over, I will be giving a rather large donation to the zoo, methinks.

In my home, we had issues with ants, the very small sugar ants. The ants were really bad. We could not leave one glass in the sink, or within minutes, it would be covered with ants. We called Orkin, and they sprayed our house regularly for two years! We would see some improvement, but it would never really cure the issue. Four weeks ago was the last straw for us. The ants were really getting worse. We complained to Orkin that we were in no way ever satisfied. So a manager came to our home with the spray guy.

They sprayed again, and they told us that within one week, we will not have any issues. Guess what? We did, and it was even worse. My husband told them to cancel the contract and to never come back. We did some research and found good reviews on the Terro Ant Liquid Ant Baits. We thought what the heck, it can't hurt; it was $7.99 for six. I was amazed! Literally within minutes of setting out the traps, there was a march of ants heading for the trap. It really was disturbing, but the instruction say to just let them go to the trap and back to the nest. I felt like I was watching a bunch of college students heading to a Kegger block party.

Well, I am pleased to report that within 48 hours, there were absolutely not one single ant on my counters. It's been one week and no ants! For two years, I have lived with ants; and for $7.99, they were gone within 48 hours. I feel so duped by Orkin. I believe they spray sugar water every other visit to keep your contract going. Orkin should be ashamed. Please, if you have sugar ants, try the Terro Ant Baits. You will not be disappointed!

Orkin Pest control damaged my home with pesticide - On 4/24/2012, Orkin came to my home to do a routine termite spraying in my attic but the pest control technician sprayed 20 gallons of water and premise to a pesticide, instead of 4 gallons of water which has now caused damage to ceiling in my room, mattress and other belongings. Also, my family and I have been exposed to this pesticide but by far, the worst thing is we have been out of the house for about two weeks while they do "testing" and my home still smells of chemicals.

I keep getting billed even though they haven't been to my house in several months. I spoke to the people at Orkin's Paterson, NJ branch (number 311) and they sound helpful and very slow and unwilling to help. I spoke to ** who eventually sent me a PDF showing a service slip with a forged signature. They reassured me that I would no longer be billed. And of course, the following month there's another bill.

I have a pest control contract with Orkin. I found mouse droppings behind my refrigerator and a really bad smell developed. When I called Orkin, my serviceman came out and handed me a stack of sticky papers to put down and left. I put them down and in a couple of days; I removed the sticky papers which were covered with droppings but no mice. I called again, the same thing. I called again and talked to the manager who promised to come with the service manager between 11 - 1 the next day. At 1:05, the service manager called to tell me that he had gone to the wrong house earlier and was now too far away to come to my house. I still have mice behind the refrigerator. Another manager is scheduled to come this afternoon.

I'm looking for a new company; perhaps local is the way to go. A large corporation doesn't seem to care. I also had three snakes in my garage. Once again, I was given sticky paper to put down. I caught one. I don't know what happened to the others, probably still out there. I am stepping very carefully.

I didn't have a bad experience because I was smart enough to ask the right questions at the start. I have carpenter bees on my deck - that's all I want to treat. They wanted to charge me $250 for a one time application and give me just a 30 day guarantee on the work. I explained that bees lay eggs in wood, that could take months to hatch and that I wouldn't know if his application worked. They would not provide a guarantee beyond this but continued to "brag" on how they got the work done! If their work is so good, why won't they guarantee it? Unfortunately, this is not the only pest company like this. Why do they think the public is so stupid?

Too much lip service and no results. All I wanted was ant extermination and despite all the lip service, there was no success. Furthermore, trying to contact customer service was ponderous! I have more success with off-the-shelf products at a much much lower cost.

Orkin bought out my local pest control company after five happy years. After two months, I received a bill from Orkin for annual contract renewal, $130 on 1/30/2012. On 2/6, I sent a check. On 2/11, I called Orkin office and they advised that check is sent to different branch. I called Orkin on 2/28 and I was told someone will call. On 3/1, I called again. I was told they have check and it's in process. On 3/21, I called again. I was told Jordan will inspect my home on 3/27 at 10am to 12 noon. On 3/27, tech does not show or call. I called the office again and decided that this company never does what they say and I asked that check be returned. I was told check was to be mailed same day. On 3/29, no check arrived. I called the office. They still have check. I drove to the office and picked up check. I cancelled the contract. I'll leave it up to you. But when you can't even get a company to accept payment after almost two months of trying, chances are they won't perform well if you have a claim. Unbelievable incompetence!

I filled out a brief summary of a pest problem on Orkin's website. I did receive a call the next day regarding what my pest problem is. They were great and told me not to worry, they could help me. We are finding bugs scattered around the house and cannot identify the bugs. In any event, I was told I would hear back in a few hours from an inspector. No call. I called Orkin and they told me, "Wait a few minutes and someone would call." No call.

Twenty four hours later, I called. The Orkin rep told me it can be up to 48 hours to be called by an inspector. Multiple calls back to Orkin and the Orkin reps state they have left multiple messages with the local inspectors but Orkin's local offices must be overflowing with clients. I don't need the runaround. We need to find out what these bugs are. So 48 hours later, a rep from Orkin called to tell me she received my online request regarding pest control and ask if can Orkin still help me. Listen lady, you haven't helped me yet! I do not want to speak to another sales rep. I rather sleep with the bugs than put up with that BS!

Orkin pest inspection didn't turn up at appointed time. I was on hold for a huge amount of time to find out where they were. They were arrogant and refused any type of compensation for wasting my time.

We had our house tented on 2/022/12. We had to go out of town that day, so Robert the Orkin guy said that he would take our keys and stay with the guys until they were done. He didn't; these guys stole from us. When we got back, we looked for my jacket and it was gone. We called Orkin and of course they gave us the run around. After all was said and done, they sent us $100.00 for the plants. I didn't say anything about that. They stepped on all my plants outside and destroyed them. I can't believe these people. I never got a bill from them. Today is 3/19/12 and still no bill. I called and asked; they said it was a 90-day plan. Oh, no, I never said that. What the hell, she said she will send a bill today. I guess we will see. I will never do any business with these people again. I advise no one to do business with them.

I called to get a quote and found out that they do not give quotes over the phone. But they said that when they come out, they are ready to treat the problem that day. I set up the appointment and when they came out, they gave me a quote and said, "Okay, we will schedule a time next week to come out." They were not going to treat the problem that day and he said that we had to move everything out of the room so they could pull up the carpet.

They missed our appointment on the first day and when we called them, they said that they were coming out to check for termite--and that is not why we called them. None of their offices talk to each other and they do not call to confirm your appointment to make sure that they have the correct information. I will never use them and would never recommend them. We called A North Texas Termite Specialist and so far, they have been so helpful and gave us a quote over the phone. They even provided us suggestions on how to help with the problem.

I have huge roaches in my kitchen and bathroom at least twice weekly. It seems like calling Orkin only makes the problem worse. They never did an inspection to even find the source of the problem. My place is very clean and because of my phobia of these gigantic roaches, I do not eat in or use my kitchen at all. When the Orkin man does come out, he carelessly sprays chemicals and leaves. The entire process which I have used three times in one month takes no longer than 5 minutes.

I found a solution online using boric acid and flour, which I am going to try next. Orkin is a complete waste of money. When I call customer service for answers, I am only greeted by a dry rude receptionist who just tells me she is going to send someone out. If Orkin was a real pest control company, I would not see roaches two three and four times weekly in my spotless apartment.

We had an old (1969) lifetime renewable transferable contract with a low annual premium. We have annual inspections for the last 35 years. Last fall, my premium payment check was returned in the mail. Then a certified letter came thanking my husband for referring their services. When the inspector came he said I no longer had a contract and that my house has to be retreated for approximately $2,000 and the new annual payment would be about 10 times the existing amount.

I received no official notification from Orkin that they were not renewing the contract. I contacted the 800 number and found that if your payment is late, even due to their closing out a post office mailing address, you lose your contract - without notification.

I called Orkin to come out and treat our house and yard, for ticks since we have an Edison field behind our house, and our two dogs were constantly being found with ticks on them. Well, its been over a year, and the problem has never gone away or gotten better. Here it is, dead of winter, and they still have ticks, and the funny thing is these are inside dogs, and we are have hard wood floors! Don't bother using Orkin. You're better off spraying the yard yourself every month. My vet told me to plant fruit trees, because ants are the natural predator to ticks, so I'm going to try that. In the meantime, don't waste your time with Orkin.

I signed a contract with Orkin on 12/5/11 for flea control as my house became infested. We have permanent scarring on our feet and legs due to flea bites. Orkin came one time to spray and treat. I have seen a few fleas and they told me after about 3 weeks that if I did see them, to call them back and they would come back to take care of it. I called and called and called. I cannot for the life of me get anyone to call me back. I have now called six times! I was even told my complaint would be sent to the corporate office and they would call me. They haven't called me either! I'm seeing these pests again and sick of calling these unprofessional, unreliable people. I think that an agency needs to step in and hold them accountable.

I consulted Orkin for pest consultation and subsequently entered into an agreement for treatments to rid us of pests (roaches/water bugs). The treatments did nothing to eliminate the problem. One of the treatments was administered by spray outside the house in between rainfall (duh). I questioned the effectiveness the spray would have on a rainy day and was told that it would be okay, but it was not. Matter of fact, we have had more success with our own home remedies. I called to advise that I no longer wanted the service, I also asked for a complaint department. I was advised that there is no complaint department by the person handling the call. Hopefully, this will information will help someone else in the decision making process.

I paid for a pest removal service and the insects are still present, Orkins solution did not work, and now they want to charge me again for the same service, even though they never fixed the problem.

I had two guys show up at my door unannounced to come in and bait my home once again for roaches. One was an older gentleman that never said a word about anything, The other was younger than the first man, and was very rude and said some very hateful things to me. I have never had a complaint about the way my house is, and this guy told me my animals were an issue, my house was dirty and it was not sanitary.

I was so hurt by this man that I have cried for days over this situation. This man signed his name (Mark ), my regular guy is Darrell **. Darrell always called the night before to let me know he would be here the next day, but these guys did not, they just showed up. I told them I had just gotten back home from taking my daughter to the doctor and had not had time to straighten up but my house was not filthy dirty.

This man said some very hurtful things to me, I called and told whomever I was on the phone with and I was told someone from corporate would be calling me to take care of the problem and I have not heard anything else from anyone. Please explain to me how someone so rude and hateful can be allowed to work with the public like that, I used Orkin years ago and I was blown away at the wonderful job that was done at that time. I have told friends to use Orkin for their pest problems but now I am just absolutely heartbroken.

The worst customer service ever! The service manager is very arrogant and rude! When you call to request service they promise you the world and do not deliver! Do not waste your money with Orkin! I hired them to treat my house for fleas and every time they came to spray the problem got worst! I think they make it worse so that people keep paying them for the service. Authorities should get involved and stop this company from stealing money from hard working people! The "manager" just said they were not able to do anything else and that I had to find another company! Do not waste your time and money with them!

Orkin is not dependable at all. I have had service for two years now and take off work without pay to come home for them and they will continually miss my appointments. Out of 12 appointments in the last 2 years, they have not showed up on the scheduled date seven times. They have promised to correct this and still as of now missed another appointment time. I am canceling service today and will never refer there service again to anyone.

Bedbugs in a single family residence in the Spring 2011. I contacted Orkin and they never did a complete inspection as stated. They never replaced the mattress covers as stated. The supervisors never called back and they all said they can't believe we still have bedbugs. They have treated the house several times, but still can't get rid of the creatures! The agents seem like they need more training. I'm still trying to get someone higher up to solve the problem or get my money back so I can contact a different company.

Please, people, do not let the reps "sucker" you into termite insurance! We paid into it for years. When it came time for an official inspection in order for us to sell our home, they wanted to charge $250.00 for their service. We acquired the services of another company for a fraction of the cost! This company (Orkin) thrives only by its well known name. When you need treatment, support a local company! Rate my overall experience? I did not find a place for zero.

They have the worst customer service I have ever had, in my 12 years of real estate experience. The technician Gerald ** was very rude, and took a month, to get me a termite letter. It took my client and I, 10 phone calls to finally get it. I will never tell anyone to use them. They do not seem to care about their customers at all. It is a wonder they are still in business at all!

I would never recommend Orkin to anyone. My cat had gotten fleas and at the first sign we immediately started treating. We called Orkin and they sent someone out on a Saturday and he complained the whole time about having to work and then he was only in my house for two minutes and went and put his stuff up. I had to mention something about spraying the perimeter of the house like he was supposed to and then he went and grabbed the chemicals again and only sprayed half the perimeter of the house. The next day we came home to find out that he didn't even spray our bathroom or our kids' room. Fleas would attack us. I called them first thing Monday and they sent the same guy back out and all he did was say he couldn't retreat the house when he was supposed to be basically bombing the house.

So once again I called them the next day and they sent a different guy out. He seemed like he knew what he was doing. He said he sprayed a stronger chemical. The next day we again went home. For three days it seemed fine but as I was giving my daughter a bath I noticed bite marks on her and her sister. The next day it seemed like the fleas were worse than they were to begin with. I once again called them, they sent the same guy back out seven days after and all he did was spray a growth hormone. Needless to say that didn't help one bit, the fleas were worse than ever before. I called to cancel. They said they would refund my money but have yet to see that. We are still fighting the problem and our cat hasn't been allowed in the house from before the first time they sprayed. This was the Orkin off Shadeland Ave in Indiana.

On Monday October 24th two persons came as they were Orkin employers for Pest & Termite Treatment as the building manager scheduled for us. It was 8:30AM when they arrived and my disabled mom with little or no English signed the contract. Employers asked her to go out since the material they will use is poisonous and it will be dangerous for her health. They told her to stay out until 4:30PM until job is done. No one knows what they did but what my mom saw after returning to apartment was that all the valuable jewelries and cash had disappeared. Since no one is taking responsibility, we made a police report and to other investigators. The worst part of this company was that they are not even willing to investigate their own people, who they sent and why my mom has to supposedly stay out for 9 hours outside? Why did they never investigate to see what their two employers did in nine hours to a one bedroom apartment? building?

My apartment building was treated for bedbugs. I was unaware that they show up at your door unannounced. It is not only that they show up unexpectedly, but the people you have working for you are rude and unprofessional. This has happened one time too many. I would like something to be done about it.

This is about branch #994 in Latham, NY. They are just terrible! They caused my closing to be delayed. I had a home inspection by another company, and the inspector was also an NYS certified pest inspector. The first home/pest inspector came and did a great job of inspecting a home I'm buying. He stated that there were signs of wood damage that he believed was caused by termites. He also believed the infestation to be inactive, as no new wood shavings or mud tubes were shown and no wings or other signs were present--the wood damage appeared to be old.

I already was aware of this, as the seller had divulged this information when they first accepted our offer. The current sellers had lived in the home for 10 years and put a new 900 sq. ft. addition onto the house five years ago. The new edition from the basement on up showed no signs of any damage from termites or carpenter ants, and it has been this way--untreated for five years. The old section in the basement, which is joined with the new section at the sill plate showed minor damage in some of the floor joist and one side of the sill plate. Some of the floor joists had already been repaired by sistering the wood. The seller also stated that they never had a treatment in 10 years, but the owners before them had treatment and had eradicated the termites. So, as far as I could see, the damage was a minimum of 10 or more years old.

The original pest/home inspector suggested that I be on the safe side, and get a company like Terminex or Orkin to come and give me a second opinion, as he didn't treat for termites or other pests, he was only certified to inspect for them. I found a number for Orkin and they set an appointment to come inspect for termites four days later. During the Orkin inspection, myself, my realtor, the seller and the Orkin person walked throughout the outside of the home and the basement.

The Orkin person concurred verbally that he didn't believe there was an active infestation, and that he's seen hundreds of homes and the damage to the wood was insignificant. Then, he tried to sell me a baiting program for an initial fee of $1,000.00 and a $365 yearly maintenance/monitoring fee every year after. The seller was going to purchase this bait program at his expense, but when the Orkin person told the seller it wasn't transferable (and until I actually bought the house it couldn't be in my name), the seller agreed to give me a $1,000 credit or check at closing to get a preventive treatment as I saw fit, even though there was no active infestation.

The Orkin person seemed to be a little miffed that he didn't make a sale. He told me that I could get a copy of the inspection in a few days. Well, when I called a few days later, I was told that he was on vacation for the next week and a half, and that he had the inspection report in his computer. I called back a few weeks later and left a message a few times about needing a copy of the report, as it was needed at the request of the VA (as it was a VA loan). The Orkin person refused to give me a copy of the inspection, stating that he didn't know it was for a VA loan.

Oh really, I thought a pest inspection should be done correctly and thoroughly no matter what kind of loan it was. I mean, it's none of his business how I'm financing the house. Well, without this inspection report, the VA could only rely on what the initial home/pest inspector had in his report.

The incompetence of this company is overwhelming! Orkin treated my daughter's house in Annapolis, MD (and they never did solve the insect problem). My daughter received a bill from Orkin. She contacted Orkin at least a dozen times to pay her bill and she kept being told to "call back" or there was "no one here who can accept your payment", etc. After relocating to Florida, she received a notice stating the bill had been turned over to collections (4 months after she had moved to FL).

I have dealt with this company for two years. They do not keep their schedule appointments. The technicians will state they provided service and never showed or no one was at home. I have been billed for services that were not rendered. My termite inspection was a joke. I paid over 3000 for termite treatment and the tech that was "certified" was unable to determine if the damage I found after the treatment was new or old. He needed to contact the manager who never kept his schedule appointment with me. My home has yet to be inspected properly. I have asked for the documentation that is on file with branch 732. This branch needs serious attention. My suggestion would be for you to terminate everyone and hire qualified personnel. I currently have a bill of 230.14 for services that were never provided. This has to be the worst branch/company I have ever dealt with in my entire life. You received over 4000 from me for horrible service. I don't know if I still have termites after you treated the entire house because no one in your company is qualified or able to keep their schedule appointments. If I had a dollar for every time I waited on one of your techs to show up, I would probably recover the money I've paid you. I plan to complain to the BBB.

Every year a bill arrives and it states that a "minimal" increase is necessary to maintain Orkin's service to the house. Could you please explain in detail what this "minimal" increase entails? It seems strange that there should be a need to increase the cost of the service every year.

Please advise. With the present national economy, it would seem that charges would be reduced. A short inspection is all that appears to be done, once a year.

The termites were not active in December 2010. Later, we have them swarming. I took pictures and called them back.

The 2nd swarm happened with damage to a bedroom. I have called and texted complaints.

The sale personnel stated that I need an attic clean-out calls TAP which would eliminate rats and other activities in the attic in addition to cleaning out all the rat feces and nesting debris. The total cost was $2300 for this project.

To my surprise, the attic was NOT EVEN cleaned, but they sprayed the TAP materials all over the existing droppings and nesting debris. I've called Orkin to explain the situation, the sale person came out and ADMITTED THAT THEY DID A POOR JOB and would tell his service manager. The service manager tells me that he can't tell old from new rat droppings (AND he's the ORKIN specialist) decided he'll send someone over to clean out the droppings. ITS been over 2 months and nothing has been done.

They did not perform their duties. A mouse was found in the bed after Orkin treated the house.

Asked for Orkin to spray inside so provided key and wrote professional letter authorizing entrance to house. Worker said, "Phone Orkin and make that clear."

Asked Orkin to use my cell phone and not to use my house phone as requested several times. Worker said, "Phone Orkin and make that clear."

Orkin is an AWFUL company. We had a flea infestation because of our dog. We brought our dog to the vet and spent 300$ treating her and another 300$ having orkin come out and bomb our house. The guy told us "They will be all gone... I've never had to come back and re-do a house".... Well yeah 3 weeks later we have a new infestation. Now that is after cleaning our house every day. We brought our dog back to the vet and paid more money to have her re-treated. They said there were only dead fleas on her so she didn't bring them into the house. The vet said orkin should have mentioned the fact that that any eggs would have hatched 14 days later and they should have come back out to re-bomb. I have been on the phone with them all day and they keep telling me they can't get back out to the house.

I have a 10 week old and a 4 year old. I can't stay in my house and have lost wages from missing work to go home and help my husband deal with this. I am disgusted with their lack of customer service and compassion. I find it VERY hard to believe that they couldn't free up a service person for a 45 minute job to make good on the job I paid them for. The service manager has been no help whatsoever either. I have called him 3 times today. Asking if he himself had time to go out. He keeps saying he'll get back to me and he doesn't I also asked that if they couldn't get out to me today at the very least could they get to me in the morning tomorrow.... He flat out just said no. No caring at all. They are a horrible company.

Orkin has been a disaster! I terminated my service months ago, which was confirmed by the manager in the Memphis office yesterday. I just received a call to schedule my next service. The man that called did not have a clue as to what was going on. He could not understand my comments that I no longer had service with them and became angry and offensive. This is the culmination to my dissatisfaction since beginning the year-long contract. The first serviceman dismissed my complaint of mice. Another serviceman confirmed mice and committed to scheduling me for a call-back, which never happened. The rat never disappeared and the stickie pads never worked, not to mention the traps that had peanut butter in them 3 months later. A serviceman scheduled and never came out. The man that called today charged my account several weeks earlier, after committing to honor a call-back at no charge. The list goes on and on. Now, I can't get rid of the pests in more ways than one!

Last Wednesday, a technician came to my house but no service was done because I was not there to sign the contract. He told my son he would be back Saturday. I called the office around 10:15 am because I had not heard from the technician nor from the office about my service call. Daniel stated there is no paper work or a scheduled appointment for me today, which I stated was unacceptable and could not determine who the technician that came to my house was. She did attempt to call the technician in the field, but no one could come out until between 2-4 pm which was not convenient for me because Saturday is my only day off and I had plans.

They have very poor customer service. The technician did not even leave a business card or contact, if someone had contacted me directly and told me I needed to be home to sign the contract. I would have met him here at the house, or they could have faxed or mailed me the contract. This was the reason we cancelled our contract with them before because of poor customer service. This is not a great beginning of a new customer relationship. I am so disappointed, and yes, I will shop around for better service. I choose them because I trusted that I would be given 100% customer service, not the run around and a no-show to start the day.

There was a rate increase without prior notification. I explained to them last year that if they are going to increase my rate, then it would be nice of them to notify me and tell me that they will increase my rate by "X" amount of dollars. I spoke with a woman last year and she explained to me that if I cannot pay, then they would send me a financial hardship form and they will work with me so that I can be able to pay for my bill. I told her that it was not even the case. It's the fact that they raised my rate without prior notification. I specifically told her in the future to notify me so I can prepare myself and save extra money to pay them. We fast forward to today and this is the 2nd time they increased the rate to my business and this is the 2nd time they didn't notify me. I am elfin upset.

There is in fact a note on the bottom of the bill stating, "You may notice a small increase in your service charge. This will enable us to continue to provide protection against common pests and if needed, additional treatments are free of charge. We appreciate your business and thank you for choosing Orkin." Why couldn't they send me that note on the earlier bill is all I'm saying. No economical damages nor hardships. No physical damages to my home, but there are some mental and health damages they are causing me. I have bad anxiety and because of them not notifying me, I had to calm myself before I exploded into a panic coma. No worries: I have pills for such events like this. Still, there is no excuse.

I had an issue with mice in my basement, so I called Orkin in March 2011. They came out and placed paper glue traps in the basement and put poison bricks in the upstairs' attic. I waited a week, and nothing happened. No change. I called them to come back out. They came 2 weeks later and things were the same. My husband asked if maybe there was a hole or some way the mice could be getting in. The serviceman claimed to have looked and found no hole. The only thing found in the paper glue traps were spiders.

My husband went to Kmart, bought snap traps, put peanut butter, and placed them all over in the basement. The next day we caught 2 mice and then another one that evening. I called Orkin back again and told them I was not happy with the service I had paid for $139.00. So they said they would come back out again. Well, yeah, they came back out and did nothing to help us.

When they came back out, all they set was more glue traps and sprayed something all over my house on the inside? (I have 4 dogs, and not once did they warn me about a spray.) Then the next day, I was charged $89.00 for a service call on my master card? So I called them again and complained. It did no good because the lady on the phone could care less. I told her I wanted out of their contract because it was no good. I was told I signed a contract until next February 2012 with them and I was going to be charged $89.00 every other month even if I choose to not use the service (they still will charge me).

I called the main 800 number and asked for a manager, but no has called me back yet. It's been almost a week now. Bad company and the service is not good!

I called about canceling service. Mr. ** got on the phone and told me after the first 30 days if I was not pleased I could cancel as per their warranty. I called 30 days later to cancel as I still have mice everywhere . I was able to speak with Oscar again who I found out from a Jeffery ** that he is **'s boss at a call center in GA. Mr. ** explained that it is okay to cancel contract after a month for no charge. I explained what Mr. ** told me and Jeff said no problem, he would cancel service for me and speak with ** about treating customers right.

Now here's is the problem, since that date I have received bills upon bills from this company. They lie, cheat and basically steal from customers.

We had a rat infestation problem and I called Orkin on 9/25/10, they sent a rep out to inspect and set traps out, he came put out a few mice rodent tunnel traps out however he did not inspect the all the rooms in our house and left after I paid $255.00. After a couple of days, there was more evidence of rats not mice. I called Orkin back to order more traps and was told someone would call and came by, two days passed and no one called, so I purchased some rat traps of my own and called to cancel my contract due to bad service.

After one day, I trapped the rat and thankfully there was only one female in our home, I found the nest under our dish washer and sanitized the area, still no response from Orkin. On Oct. 22, 2010, I contacted the Fresno area manager and was told that I would be getting a full refund. It is now Nov, 17, 2010 and still no refund. I called and was told that it takes 3 to 4 weeks to get a check. However, it took only 2 days to get the money from my Visa account. My complaint is there seems to be no communication with the customer if you are having trouble with their service. This was my first experience with Orkin and choose them due to their advertising (bad decision on my part).

Got new service, Orkin said it was money back guarantee. It was two weeks after first spraying, I called back to get a follow up because bugs were not killed. Set up appointment for a Tuesday between 2 and 4. Took off work. Waited for tech, he never showed up or called.

I called to complain and cancel service. Was told I would get a call back in 2 days. Waited 4 days and called again, talked to a manager named Jamie. He said he would cancel service but not refund money because it was not a service related problem. I feel Orkin is misrepresenting when they say money back guarantee.

I started a year contract with Orkin in late December 2009. Lori was our original Orkin service associate who came to our house to spray. She set us up with service in which the first two months, they would come out twice in those first two months and then every other month. Our service need was for German Roaches. Orkin stated to us that the problem would be resolved within 3 months. As of March 2010, we still had issue with the roaches. I have called their service department several times trying to get more service to get rid of our problem. I was told in August 2010 that we could have Orkin come to our house every ten days for no charge to spray. I have started calling them out for service every 10 days.

I called Orkin on 10/21/10 to schedule a service since I would be off this weekend. While on the phone, they tried connecting me to the service department but were unable to get through. The lady came back on the line and stated that the service was scheduled for Saturday, October 23rd for the late afternoon. It is now Saturday and no one has shown. I called Orkin and expressed my disgust with the service and them being unprofessional, not providing service when stated. I asked for a manager and they stated I would have to call the service department on Monday to talk to someone. As of December 2010, my wife and I will have paid roughly $500 for service, in which they never got rid of our problem. I am looking into getting a lawyer and would like our money back.

We received an invoice for $50 for a service that we never signed up for. When I called to ask why they would create such a fraud, I was told by Amy, that they sent me a letter asking if I wanted to continue service that a previous homeowner had last year, and since I didn't answer the letter, they decided to go ahead and invoice us. She honestly thought that was okay. What type of ethics do these people have? Gary Rollins from Atlanta owns this company. Shame on you.

We hired Orkin to get rid of a bed bug infestation about 10 months ago. The technician that did the estimate and the service told us this would take an entire work day to treat. We paid for the service and the same technician came out after a few cancellations. When the technician came out with another technician they seemed surprised and thank us for actually having everything ready for the service as requested. The entire service was rushed and completed in just over two hours. One technician had to meet his girlfriend and the other had to take his dog to the vet.

They told us when we signed the receipt that they would be back for a follow-up in two weeks to get any eggs that may have been missed and hatched. We called that same night because when we went to put the bunk beds back in the children's rooms literally hundreds of them came out of the wood. They took a few days to respond and make it back out.

The same original technician came out and said he did not see anything and he did a 10 minute once over and left. The problem persisted and they never showed up for even the follow-up. We called them again a few months ago because the house is completely infested still. They came out and did another 15 minute quick spray and out the door they went. I ended up treating the house my self and spent a lot more money we did not have and even went to the extent of throwing out the bunk beds and children's dressers to get rid of the pests without any luck.

Our children are now sleeping on mattresses on the floor because we cannot afford new beds. We have been calling for several months and they are denying any owed services even though they never got rid of the problem. We never had a service contract; we only paid for them to get rid of the bed bugs. They seem to be one of the many companies that is receiving payment for bed bug service and cannot complete the service. We are a low income family living in a Habitat Home and what we paid for this incomplete service is more than or mortgage payment. The people of Jax need to avoid this company and being ripped off.

After having extensive repairs done to my home through Orkin, I finally had the heat treatment to kill termites. Done in late July, I have now found live termites in the home. Not to worry, Orkin is busy dunning me with bills each week, along with regular phone calls from "Alice", in spite of several unsolved problems with the paint and damaged wood replacement. I have spoken to Alice on quite a few occasions and asked her to stop calling and also sending bills (weekly is the company's policy) until the work and problems have been solved to no avail. It is offensive, since I have paid thousands of dollars to them already.

I am stressed, and have been upset while at work, due mostly to the harassment from Orkin. Not to mention, I will need further treatment after the ineffective heat treatment. Also, what other company sends out a bill every few days? None, I assure you.

My apartment complex has a contract with Orkin to take care of pest control. The first time I called, the tech who came out spent less than 5 min and was gone. I scheduled again for 2 weeks and for the next couple of visits it was great. The tech was knowledgeable and helpful and went way out of his way. Then I got the Tech who signs that he did my apt but did not. I am off schedule, the bugs are running rampant and I'm disgusted. I recommended to have the office take new bids on other pest control companies as Orkin seems not to care what their employees are doing.

I got sawtooth beetles from a local grocery store & I have several birds & in order to treat for the beetles. I needed to take all the birds outside for a minimum of two hours. Well I took all birds & everything else outside, ended up loosing a bird. It cost me $50 for lunch for everyone that came to help & Orkin never showed! They rescheduled my appointment & didn't even call me to tell me. Therefore everything done, spent & lost was for nothing. I called to find out why. They said the new guy did it. Didn't put any notes to why. So they were to come on the 27th. Well it was too cold to take the birds out so I called to reschedule for Wed. Sept 1st, the person that answers the phone said, "You can't skip a month. You have to talk to a manager!" A manager never called me back! This was all their fault & now no call backs to me, or anything. I don't even know if or when they will. I lost a very abused bird, out $50, a days work was lost for several people that came to help & don't know if I can get help the next time, if they come & I still have bugs.

I terminated my one year agreement. They have continued to bill for several months after the one year without my consent!

In November 2006, Orkin came to my home and did a termite inspection. They gave me a written estimate, which showed that it would cost $12,975 to treat my home that was built in 1999. I thought it was excessive and put the estimate in my file. I had the same work done by The Bug Man in May 2010 for $1,971. Is that a huge discrepancy or what? I believe there's a rip-off here with Orkin! I had used Orkin for pest control for 10 years.

We are out the $3000 we spent on bait systems plus yearly fees to inspect them. I contacted three other termite services and none of them put bait systems in twice. We need someone to do termite inspection. Our house is wood but don't have the money to start over.

Words cannot describe my disappointment about Orkin's services. They have terrible service and they charge you up-front. They are landlords and tenants' worst nightmare! We had need-bugs in my unit, mostly coming from my next door neighbor. They came at least 5-6 times to treat and there was no improvement. Not only we had to leave the house every time, I got tired of cleaning/washing afterwards. Exactly couple of days after they treat few bugs would show up. This made no sense. How would they survive the treatment in just a few days? It seems to me that they are there just to make money, not to improve the situation.

Lastly, they offered heat treatment and they would guarantee if all three units were treated; both sides of the tenant who was having problems. I was provided with one pager heat treatment instructions and wanted to understand details. I wasn't going to agree until I understood what was involved. I tried to get information in their website, but no detailed explanation was available. The treatment was already scheduled and I wanted to talk to someone; phone number for Sydney was provided.

I have called first thing in the morning from work. The next morning, I found voicemail left after 5:00 pm to let me know to expect a call around 6:00 pm. I have asked my husband to call in the evening and he was able to speak with Sydney. He was assured that only plants, pets, candles, waxed items, lipsticks, and such should be removed which was already on the one pager given to us. We were concerned about TVs and electronics. Even though they were on the not to be removed list, my husband asked again and was told not to worry. I have practically boxed everything I can think of, from shoes that may be glued on, magnets etc.

We were given a timeframe of 8:30 am-4:30 pm. I left the house and asked the manager that if they see anything that they think may need to be removed, please do so. I was told that we can be back by 6:30 pm. I got a call from the manager that their truck broke down so they started late and give more time. I have arrived at 9:30 pm and found a note at my door to call the manager. He wanted to alert me before I walked in that their employees emptied my drawers. When I walked in, I was in shock. I started to shake when I saw my belongings in the dresser dumped on my bed. It was like a walking into a house that was robbed. I could not believe it. They have no respect for people.

When the manager found out, he asked them why they did such a thing. The reasoning was if they did not do so, they were not going to be responsible if we complain again that the bugs were back! Why was this not disclosed in the instructions? I would have happily packed them. I asked if these people have homes, wives, and sisters. I was going crazy knowing that they touched all my belongings as if the heat was not going to go in if they let the drawers open. They have invaded our privacy. They did the same thing in my son's room. And at the top of it, his brand new LCD TV was tilted.

Obviously, the stand must be acrylic and it does not stay upright now. Whose fault is that? If we were not assured by their employees and the instructions were given, we would have removed the TV as well. I do not believe they will ever be used by our landlord anymore. They are anything but reliable and trusted and they have terrible service.

I made an apartment for a Termite Inspection for 8:00 a.m 06/24/2010. The rep. advised me that there would be a 2 hour. window which I said would be fine. Unfortunately, it is now 5:36 p.m. and we have not heard anything. No one showed up, no one called, nothing. I just got off the phone with a "supervisor" named Allen, who was no help at all. I advised him during these tough times you would think Orkin would go above and beyond to assist there new customers. He never even apologized. I will never contact Orkin again - Terrible Service! Good by cucaracha!

I became an Orkin customer only a month ago and it wasn't long after that I realized how bad they were. I signed up for a year service and was told that I would pay for May and get the next month, a follow-up, free. Well, that was not the case. They have come out three times and I still have yet to see improvement. It actually seemed that it has been worse since. Well, the real story is when I called because I was charged for the follow-up. I called and finally got transferred to Joe **, the service manager. At the very beginning of the call, it was apparent that he was rude. He was starting off by trying to cut me off when I was talking. Now keep in mind I am mad about this and he is the service manger, but never once did I use vulgar language or demean him.

So after I finally told him the whole story, I told him that I wanted my money back and he said, "we're not going to do that". I was appalled. So then he proceeded to tell me that the CSR who had set up my service never told me that the follow-up was free, he was calling me a liar! I asked him if he knew that the customer was always right, but I guess he never heard that. Well after so many times of him being rude and unhelpful, I asked for a number to someone else above him. He said okay and I kept asking him questions about his "customer service" that I guess he didn't like, so he told me to shut up! I wish I was kidding. I turned the phone on speaker so my husband could hear and then he said, "ma'am, I was just trying to give you a number" and hung up.

I have been in customer service for years and I have never heard of treating someone like this. I called back and started talking to someone else telling them what had just happened, when he called me on the other line. I answered and he asked if I would like to start over, so my husband took the phone and talked. He seemed much calmer, I guess realizing what he had just done so the matter got solved and he did give me his boss's number, Chris **. I called Chris the next day to tell him how horrified I was with the customer service from a manager that should have better training in dealing with angry customers. Well he never once said that Joe should not have done that, he apologized but it seemed halfhearted. Then he tried to sell me another contract, so I guess they didn't really care about anything I was saying.

Chris did tell me that my account had it listed for 6 months of payment, which means that I was right about the free month otherwise, it would have been seven months. So after all this headache, I will never use them again ever! I also plan on telling everyone I know not to use them, unless you like to be called a liar and told to shut up!

The Dumfries shopping center has been a customer for many many years. We have had the rat traps put out and for the last at least year they have not been filled. We also have monthly service in two office building. One is done regular, the other is done whenever. I have on many occasions need to contact the manager. He has not returned my call. The person who answers the phone says they are busy. Well, I find that not to be a reason to answer the phone. I feel this is poor service. And I told them that we no longer want the service but they still have not contacted me as of today, 6/17/2010. I hope to get a reply to this matter and thank you for your attention in this matter.

After discovering termites in the roof of my property I made an appointment for Mel **, an Orkin technician, to come to my duplex property and inspect the damage and give me an estimate. My tenants waited five hours for him to appear and he never showed up. When I called Orkin, they had no record of the booking, none of the three telephone numbers I provided them with, no record of the address and no knowledge of Mel **. They said they would call me back within 48 hours and did not do so. What is wrong with these people? They advertise on TV that they are reliable and they are anything but.

I found some termites in one of the walls in my house and called Orkin to do an inspection. I showed the inspector, Tri, the area where termites were found and wanted him to provide a price to fix the problem. After his so-called inspection, he said fumigation will fix the problem and based on the house size, it will cost $2300. I agreed to it and signed the contract to have them start the treatment.

A month after the fumigation, I found out that the termites were still there at the same wall where I showed the inspector and called Orkin about this issue. They sent Kevin, a technician, out to look at it; and he saw that there were still termites there. So Kevin sprayed some termite-killing chemical in to that wall. I was not satisfied that all the termites were gone because the fumigation did not work.

A few days after Kevin came, Orkin sent out Tri, the first inspector. He told me that these termites are Subterranean termites and fumigation will not work, so that to fix the problem I will need to sign a different contract for treatment on this type of termite, which will cost another $2000. The inspector never said anything about multiple type of termites or multiple contracts involved. I was led to believe that the price I pay was to fix the problem.

I called for what I believed to be mice in my newly built home. I thought $250 was extremely high for a condo treatment, but Patti at call center assured me that this would be a 3 month service and that traps would be removed as needed. Orkin rep Lou came on Dec. 24, unprepared for visit (no ladder for examination of attic where I reported mice to the call center) and had to leave to go pick up a ladder. He said I did, indeed, have mice and set traps. He said Patti at call center was mistaken that this was a onetime only visit. (Who, then, removes traps?) Because it was an Orkin error (I have notes on what I was told when I called for service), he would honor the 3 month service and trap removal. Lou was to return in 2-3 weeks for trap check and, if needed, removal.

We scheduled an appointment. I left work for 3 hours to accommodate appointment, but he never showed up. I called Orkin office and Terry told me that this was "unusual for Lou" and said they would call me back. Lou called back saying he was sick. Rescheduled appointment and, once again, Lou did not show up. "Truck problems" was second excuse. No phone call either time from Orkin and costing me a total of about 7-10 hours of work time.

When I reached Lou, he did come out and checked traps, saying he found no evidence of mice, although one trap "might" have been nibbled at. He was to return in early February for trap check and, possibly removal and said he would call me to set up appointment. In early April, I called and reported that traps are still set up and that no one ever followed up in February. Call center contacted Florence office, who wanted to send Lou back out. No way. I am not at all interested in playing the waiting game once again, nor do I trust that Lou is actually examining for mice. I have since learned that a good inspection would have included the exterior of the house, which was not done.

I spent $250 for lousy and incomplete service. I am not at all impressed with Orkin. I did not receive pest control but was certainly taken to the cleaners. No physical damage, just a very sour taste in my mouth and less money in my pocket. Traps remain in my attic for what I seriously doubt was mice to begin with.

Upon purchase of my property in 2004, an Orkin termite bond was transferred from the prior owner. After purchase I did not receive a copy of my contract. I only received a letter of welcome. Reviewing my bill for service this year, I became aware that Orkin dropped the $1,000,000 Repair Warranty and left the Retreat Warranty only and did not notify me. Orkin acknowledged this was customary and had no obligation to notify the new homeowner. Since 2004, they have inspected the property annually with no sign of termites. However, they will not reinstate the Repair Warranty without first completing a new inspection and re-treatment at my cost.

Discussion with Orkin regional sales manager proved unsuccessful as they threatened to cancel my contract and return all funds I have paid in since 2004. The sales manager advised they are a for-profit company and will not alter or deviate from their procedures even though they admitted no notice was sent at that time. Presently, I am without a Repair Warranty as my homeowner's policy does not cover infestation should it occur. Orkin should reinstate the Repair Warranty without cost.

My contract with Orkin was cancelled by Orkin. I did pay my bill and Orkin accepted this payment for this last year. However, they have insisted on cancelling me as a customer. My feeling is that when a company accepts payment that they should honor the contract. I have inquired at the Orkin, Inc. main office and was not able to resolve this issue. Please help!

Orkin has now insisted that I must sign a new contract which would be around $3,000 to begin. Previous to that, my previous contract was extremely low, approximately $20-$25 per year. I am on social security now and that is the only income I have and, I cannot afford this increase for a new contract.

I had mice in my house. I used mouse traps,strip traps, boxes with poison. I felt I needed "more help" to cure the problem. I phoned for a 1-time visit. When the man came, he never did a perimeter check outside of my house. He went into the basement, only in the laundry room and bathroom and not the rest of the basement. He saw I already had poison, pest strips, wooden mouse traps. All he did was to remove my mouse strips and put new ones down, removed my poison boxes and put his own down.

He did nothing new to help me! Then $175 was charged to my credit card and he said they would "see me every other month for $100". I told him no, I didn't want any further service and he said I was signed up for a year and if I didn't like the $175 charge, I was lucky. Normally it was $250 for a 1-time charge! I called the office the next day and was told the same thing! "Sorry Charlie". The $175 charge stands. They already took it out of my bank and they "cancelled any further visits" so I should be happy! Orkin did not do anything at my home that I had not already done for myself! It's not fair. I should get a refund!

Orkin came to my house over the course of a year and never did get rid of the very small insect problem I had in the 2nd story of my home. After every treatment, I would call and report that there had been no change, but was still billed for each call. When my year ran out with them, I called to cancel and the supervisor asked why. I told him that my problem had never been taken care of and he told me I was just too picky. I bought some Home Defense spray and used it along the outside foundation of my house and that took care of the problem in one treatment and Orkin couldn't take care of it with several "professional" treatments over the course of a year.

When I called Orkin back to lodge a comment/complaint about the fact that I had gotten rid of the problem myself, the lady on the phone asked me what I wanted her to about it. I asked if they had any kind of warranty/guarantee policy and she wouldn't answer the question. She just told me that the supervisor and technician had both been fired--yeah, right. Obviously, they do not stand behind their service.

I had an appointment for a F/U inspection on 12/18/09 between 9AM-11AM. I waited till 1230 pm. I had errands to do so I left. I returned with a load of groceries at 130 pm. The inspector showed up shortly thereafter. I could not show him around at that time. I refused him entry. He never called to say he was running late. I got up early to wait for him. I find this unacceptable. It was a waste of my valuable time spent waiting for the inspector.

I have completed my contractual agreement with Orkin on service at my residence. I called the local office in Little Rock, AR and requested termination of service at my residence on or about 26 Oct 09. They advise that I need to sent them a letter to request termination of service. I asked why do I need to send a letter when I no longer have a contract for service. Isn't my phone call good enough for termination of service, of course it wasn't according to their protocol.

Three days later the exterminator came to my residence when my wife was home. My wife was getting ready to leave and asked if he needed to get in the house. My wife was not aware that I cancelled service with Orkin. He stated that he didn't need to do anything inside the house. Yet they are willing to charge full cost of the service $78.48 as stated on the bill. I called the main headquarters the same evening they so called service my residence.

I was informed by the representative that she can see that I had cancellation/termination pending and that they should have not come to my home to conduct service. She advised that I call the local office. I did and they said they will look into it and find out why they still conducted service. To date, not responds back from the local office.

On 14 Dec 09, I happen to be leaving my house from lunch and the service rep was driving the sub-division. I wave him down and explain to him why I was billed for work he done on the outside of my resident. His explanation was that they do not always come in the house to spray for pestm since the all pest come from the outside. (no kidding?) However, as mentioned earlier they still charge for full service.

As I looked at my new bill with no Date they charged $78.48 for the balance foward effective date 10/29/2009 three day after I requested termination of service. They also charge for the following month. The bill shows a date of Dec schedule service 12/25/2009 for a charge of $72.00 and request Total Amount Due: $156.96.

If you do not pay close attention to the the fine print - Checks received after 11/25/2009 are not reflected on this statement - PAYMENT IS DUE WHEN SERVICE IS RENDERED. You may be obilgated to have service conducted at your home. (nice litte trick to get you to pay for service before it ever been provided after your contract had expired)

On 06/13/08 we contracted with Orkin Pest Control in San Diego to treat our house for termites. The cost was $3,705. We didn't have enough to pay up front, so we were told we had to finance it through Rollins Acceptance Co. (Rollins is the parent company of Orkin.) We arranged to pay 12 monthly installments of $359.23, with 22% interest. We paid monthly, then on 02/20/09 I called for a payoff quote. I was told we still owed $2,645.21. I wrote a check for that amount and paid our bill to Rollins in full. I never received a payoff statement from them, but the check was cashed by them on 03/03/09. I have the bank statement and a copy of the canceled check.

We received no further bills. Then 7 months later, on 11/02/09, we got a bill from Rollins for $131.58. I called the number on the bill and left a message saying there had been a mistake, we'd paid off our debt to them early. Rollins reps began calling our house repeatedly, harrassing our children, leaving messages threatening to ruin our credit. Whenever we called back, we got recordings. Finally on 10/22/09 I reached Julie at Rollins. She confirmed that we'd owed $2,645.21 and that they had received our check in that amount. Then she said that was a "special offer" that expired Feb. 28. (She did not explain why it took them 11 days to cash my check). I objected, saying the amount for the termite service had been set in advance.

Then she said the check was short $10. She said we could settle by paying $50. I found my bank statement and told her it was not short $10, and that we would pay them nothing. Then she said I must have written the amount down wrong, even though minutes earlier she'd confirmed the amount owed. I told her we owed them nothing now and would not pay. On 11/02/09 a different woman from Rollins left an anonymous message on my husband's office phone, saying "I have a very important decision to make this afternoon about your property at (our home address)."

We both tried to call back but only got recordings. It sounds like they are threatening to put a lien on our home. I checked our original contract with Rollins, and there is no penalty for early payoff of the debt, nor is there anything in the fine print allowing them to put a lien on your property over a disputed bill. A couple days later we got another letter from Rollins, labeled "Delinquent Notice", saying we now owe $133.66. This fictional debt keeps rising, and they are threatening to ruin our credit and take our home. If we pay it we'll never get a refund, and what's to stop them from continuing to bill us for random amounts we don't owe?

I contacted Orkin about coming to my home to spray for an infestation of roaches, the first treatment was so stong that it made me ill (which by the way I did not see not one dead bug). The second visit which was two weeks later still did not do much better. Finally after a year of spraying I have more roaches than I started off with.

This company is a rip off. One of the techs even told me that he himself would not use Orkin bug spray to spray his home and that's when I said enough is enough. I made several complaints to the company they sent person afte person out to respray and still i have roaches.

This is ridiculious. When [their] own employees do not stand behind [their] product and advice customers to go else where than it's time to close business. Oh< I almost forgot the good part after i canceled they continued to bill me for services that they had not performed.

Called Orkin because of Cock Roaches. They sent a man out and said they could get rid, of thjem. Signed contract for $70.00 a month. THe came and srayed Vack in 2 weeks Spraywed agaid, this went on for a year. Also a man cam out and inspected and sais we need a pad under the house to control pestsd. I sighjed he folled the paper and handed it to. I didn't read it I thought it was what he said. Turned out it was for a bunch of money.

After a year of once a month spraying for roaches and still had the. I fired them and Called Cooks. Sent a man out, sifgned his conract for less that half of what Orkin charged and witin a week Hardly see any roaches. I think Orkin is not the one to call for anything they advertize. Rollins ghas the contract for the "pads" I made 2 payments and this 83 yrar old guy said I've been screwed and I ain't goiong to pay this.

Now they are threatning me, going to sue, put a thing on my credit report etc. I said I'm reporting to Senior reports and get on line with my complaint. I hope this makes people think twice about calling Orkin

Customer Service at Orkin is horrible. My first scheduled appointment was from 1-5. Around 2:30 they called me saying it was too windy out to do the service. Wouldn't they have known that earlier in the day? They did come the next day as scheduled. I saw bugs again within the 30 day window and scheduled another appointment (free). Due to work conflicts I had to reschedule the day and time. The day of the reschedule, they never showed. They changed the day but not the time. So, another reschedule.

On that day, they didn't show up. I called and they said the tech was about 5 minutes from my house. I couldn't stay home any longer, I needed to leave. And why didn't I get a call saying they were running late? I called my local office to get some of my money back. The manager asked me what was happening and she interrupted me to basically tell me this was all my fault because I had rescheduled. She made all sorts of excuses.

I'm not of the mindset that the customer is always right but I do believe in not being interrupted when I was answering a question she asked me. Horrible. Don't use them. I have no idea if their product actually works but the customer service is so awful that I will NEVER use them again or recommend them. I lost out on $200 for awful service.

The next day Orkin people called me 8 times, even after I told them no, they kept calling. I will never use Orkin after that and the reviews Ive read about their crooked ways. Thank God for reviews!

We called back and spoke to Lydia, very sorry all is canceled. Six hours later my wife called back and they verified that all was canceled. On 9-17 they came to do the service. Half way through my wife stopped the technician and said we had canceled. He stopped and left. Now 9-29 we got another bill. This is a very dishonest unethical company. Do not give them your hard earned money! Six phone calls in total, two bills for $83.25 and I'm pretty sure our dis-service is not canceled.

Orkin is terrible! I scheduled one appointment to get an estimate about a mouse problem and the tech they sent out put out a couple of snap traps and charged me over $200.00! Then it turned out I had, unbeknownst to me, been enrolled in some type of monthly service. They came out to my apartment without notifying me in any way of their intentions, or of the fact that I was enrolled in a "service". They left no indication that they had been there (no door tag, etc.) and started sending me bills. When I called to complain and address the situation to find out what was going on, they never returned any of my phone calls. I finally got someone on the phone, who listened as I angrily explained the whole situation to her, apologized, and said that she was closing my "account" and adjusting the bill to read 0.00. Two weeks later, I got a new bill. Argh. It never ends. Save yourself the misery of dealing with such a shady company.

A service rep was to come to the house on 8-7-09 and spray for ants in my kitchen. Nobody ever showed up to my residence and a week later I had a charge on my credit card for $105 for services that were never performed. They are ripping customers off.

I called Orkin because of a small animal ( Iam sure it was a flying squirrel )got into the motor area of my SUV and tore the wires up, so they charged me $270.00 to catch this small animal , all they got was a small kitten that I know was not causing this problem , on top of the $270.00 charge I was told I had to sign a pest contract , but I could cancel it in 3 days ( which I did ) so I paid the $99.00 start up fee plus $70.00 for the pest service , and when it came time to pay the $270.00 they had turned it over to the collection department , I have phone calls every day and when I answered the call no one would say anything , so I would call them just to be put on hold for over 20 minutes then they hung up.

I call they Orkin head office in Georgia and told of my problem with the Fort Walton office and they seem as confussed as I of why it was turned into the collection office. I sent the payment in and I still get the calls , and the pest tech called because he was unware of my cancelation , seem that the branch office in Fort Walton did not tell him. This has been a headache from day one , so I would never tell any one to use Orkin or atleast not the Fort Walton Branch

I have been a customer of Orkin for over 5 years now.

With the outdoor service we are basically only getting the front and the back sprayed. But then we would have to make another phone call (since our first call was never returned)to get them to come out again. Yes, this is the service that they provide if needed but, that seems excessive. And, as a customer frustrating not to receive any return phone calls.

This is not even where our problems start. We have had several instances where we have had flying ants and regular crawling ants. They were coming in at night and infesting the entire kitchen area along with some other areas of the house. I am talking hundreds of ants a time. We were told to spray Windex to slow them down. We did this and only cleaned them up for the day. Since it was so late in the evening we would be told that we would receive a phone call to schedule service. 3 or 4 days would go by and we would not hear anything. We would have to call again.

One of the service people came out and asked my husband where they were coming in at. They were told they were coming in the left side of the backdoor. He sprayed exactly where he was told. A few nights later they were back and they were coming in the right side of the door. (Why wasn't the whole area aprayed the first time) We understand that things are not always going to work 100%. But the amount of ants that came into the house was unacceptable. And, furthermore the flying ants were not dying. They were only active at night. We thought we had gone around and cleaned them all up. The next morning they had gathered under a light and it had appeared as if they were dead.

Because of work and rushing to get out of the house they were not cleaned up. But, sure enough night time came around and they were crawling and flying again. Any other insects that we saw in the house would be found dead or close to dying but, not the ants. In dealing with this situation once again we did not receive return phone calls and had very poor service. Here we go again making phone calls.

In being a customer for so long I had a credit card on file at one point and would be charged every 3 months. When it expired I gave them another one to put on file. It worked for the first 2 services I believe and after that I was sending a check in every month. They told me they never got a new card # well I was not going to give my number out again.

Well in being very unhappy with Orkin I did not pay the bill in hopes to get someone's attention. All we wanted was our issues solved and to receive a phone call (with a message). But in not paying I would receive any where from 3 to 7 phone calls in 1 day according to our caller ID and of course no messages.

I wrote a letter stating all of this and that I wanted TO MAKE my payment. I wanted someone to call my cell phone. Instead of being called, the phone calls stopped and in about 1 week I received a letter that I was sent to collections. I then also called the regional office late in the evening the day I received the letter. I explained everything to the person that answered the phone. All I wanted at this point was for someone from the regional office to give me a call. I never received that call.

I have made my payment. Technically, I did owe the money even though it was for poor service. The ants are gone for now. (Until next spring that is) But, I will be sure to find a different company to deal with.

An hour and 10 minutes later I locked up and was about to leave for a meeting I was now late for when he finally showed up. I told him to look at the storeroom first. Ha said he didn't think that was included. I told him it is part of the structure and to look anyway. He spent mabe 10-15 seconds shining his flashlight about. Next I had him come in and do the interior inspection next so I could lockup and leave. That took all of 3-4 minutes. I left and parked on a side street to see how long he'd be inspecting the outside area. Sure enough less than 10-minutes later his Orkin truck whizzed by.

Original scope of service: Initial termite inspection and treatment 09/2004; renewable for up to five (5) years. Years 2 through 6 to consist of quarterly visits to monitor/service termite bait traps @ $396/yr. I renewed the monitoring service for four (4) years.

On June 12th of this year, I received a certified letter from Orkin, claiming to have been on-site to perform their quarterly service on 06/08. I am retired and was home that day and no visit was made. They simply mailed it in.

This was an insult. I checked my records, and over the last 4 years, Orkin has missed 4 of the 16 quarterly inspections. That is a failure rate of 25%, equivalent to one year of service. I have repeatedly tried to get Orkin to acknowledge their 'failure to perform' and in short, I am getting the run-around. Promises to call back that are not fulfilled and endless excuses are the norm. Closer examination reveals inferior service in addition to the failure to keep their service commitments. Orkin management seems to think that if they stall long enough, I'll get tired of the process and let it go.

Orkin erroneously claims to have serviced my residence on 06/08 and is unable or unwilling to prove otherwise; Orkin has missed 3 similar service intervals; Orkin has been avoiding any reasonable attempt to rectify this situation as I am now entering month three (3) with this problem. I'm convinced Orkin is in material breach of contract for failure to perform.

Orkin was great, that's the bottom line.

What Orkin does is they say you can have 100% satisfaction guaranteed. They will use as little material, and spend as little time at your residence as possible. Let's say you are on a every other month contract. We are allotted 25 minutes, that's it, at your home. If you are a monthly, then you will see an Orkin guy for 15 minutes. They practice techniques and have little to say if your bug problem still continues. Orkin raised prices. Well with what we were trained to say and to do, it's not worth your money. Let's say you decide to skip a service or cancel. An Orkin tech will have a percentage number of cancels he is allotted. If it goes over 2%, then Orkin views it as the tech is not selling the need for Orkin and is fired. That's why there are many phone calls. Orkin hires to fire people. Orkin has a very high turn over rate. Just look at how many techs have serviced your home. Also we are trained to aggravate a potential problem. Like you might have conducive conditions for termites, Orkin will make you believe your house will fall down in a year. I could go on.

Where should I start? Orkin sucks! We have ants, spiders, silverfish, mice, and occasionally, cockroaches. We emailed them a year ago for a free inspection quote. The representative I spoke with gave detailed info on what the inspection would consist of. It didn't happen. She said they would inspect inside and out (they did), go under the house and inspect (they didn't). During the first visit, they were all nice and agreeable.

They sprayed, I paid, and they left. After that initial visit, I was always sent the invoice bill first, and then the tech would call the next day to schedule the next service. There was one time when I wasn't able to be there for the service, so the tech said he would come and spray outside, and suggested we do the "give your home key to tech" service. I don't think so! Who would do something that dumb! Besides, if I had done that, he would have been met at the front door by my dog. I said no to that idea. He sprayed outside and said he would be back in a couple of days to do the inside. All along, I asked and asked that they call me before coming over, so I could put my dog outside, so he could spray, but he never did. I waited out on my porch for over an hour, but no one showed up.

I called the office and the tech said he came over and knocked, but no one answered the door! They never totally got rid of any of my pests. On the last visit, the tech had me pay him after he was finished. Why do they send me an invoice bill if I am going to pay the tech? What a waste of paper. Anyway, I noticed the bill was more than the contract stated it would be. I called the office and asked why my bill went up, and the woman said that was the corporate office decision to raise prices. I asked why I didn't get a notice. All she said was she didn't know why I didn't get a notice. I asked when my year contract was up, and she said it was up two months earlier on the prior visit. I was so mad. Why didn't they send me a letter to let me know of this? I know they want to do crappy service and still make you pay for it. Never again, Orkin. You suck! I still have pests, and I am out hundreds of dollars. It cost about $82 each time they came to the house to spray.

I have been an Orkin customer for almost 20 years. Tommy, our favorite tech for many years, ALWAYS did a thorough job controlling our roaches and fleas. Two years ago, Orkin sent us a new tech who would pretend to spray the exterior of the house, then come inside and spray. One month, he allegedly sprayed only the outside of the house, and said he would come back to spray inside the next month, after my grand-children had moved out. He did'nt come back, but we were still charged for full service. Now I received a bill for service on Feb. 18th 2009, when no one from Orkin has been here since December 2008!

A construction man suggested that we have - in our 25 year old home carpenter ants. I called Orkin and Ms K. came and spend 10 minutes inspecting the house and told me that we may have carpenter ants but I should buy termite protection from Orkin which is a $2000/year contract because she can see some signs of termites under the stairs. Other two companies I've called said we have a perfectly clean house (no ants or termites) and there is absolutely no need to poison the environment. I've called Orkin and they totally ignored me.

Was a customer in good standing; did not want them to come unless I was present to discuss treatment location. They came anyway charged me for the visit. I refused to pay them and now they are sending this through to collections. They have a 100% customer satisfaction policy which did not honor.

I have had an annual contract for termites for many years with Orkin. On 6-14-08 they fumigated my home. On 2-3-09 their inspector Robert M told me I have termites in a table in my dining room. I have tried numerous times to get Orkin to rectify this. They ignore my calls.

It appears the fumigation from 6-14-08 was ineffective. I am left with a home that needs to be fumigated again. As a minimum, that would incur a cost of about $4000 with another agency. Meanwhile my home is being damaged.

In 2006 I had a stroke and lost my job soon after,my wife was battling stage 3 breast cancer, a contractor told us we had termites we called orkin the lady that came to the house said they could fix the problem but we would have to excavate the crawl space under the house Itold her that I was recoering from a stroke and was not capable of digging she said no problem she would get her son to do the job. Soon after that she told me he had to move to Nevada and coudnt do the job.

Orkin sent smeone out who drilled holes in my foundation and did not provide info as to what he did. After that rollins acceptance started calling our house at all hours of the day and night we asked them to stop which they eventually did for about a year ,now they have started again with threatening letters and calls,my wife just had a hip replacement we have no money and I have no job.Help!!!!!!!!

All of you who are complaining about ORKIN need to move to WA and ask for Matt as their service rep. When my husband first came into contact with them at a trade show, I was skeptical and I hated having to sign a contract for a year. However, we had some problems that needed to be addressed. Rats in the attic was my biggest concern. Matt took some samples and said he looked them up. He called with some great suggestions as to how to adjust the environment so we didn't invite them in. We got rid of the bird feeders. kept all the food picked in the garden, dismantled the fountain. He stopped by often to empty and replace the traps.

After a month, we opted to live trap and kill them ourselves because we could do that daily. Once they were gone, all 14 of them, Matt donned biohazard gear and inspected for me. He did that every visit for a year, assuring me they had not returned.

Ants were in the barn and we needed to get a grip on those. That's hubbies space and he's happy with the results.

Fleas are our latest concern. We tried all the natural stuff but nothing works like poison (ha ha). I hate it in the house, but it works and we don't seem to have obvious reactions. Fleas are currently under control. Yippee. With the poor economy, we had to look at dropping service, opted to keep it for one more year and will reevaluate in May. Heeding the warnings of others, I will call Terminix if I suspect termite problems though.

Leah and Cathy (the girl in charge of the money in the front office) were stealing cash that the technicians brought in. They would throw away the invoice that the tech would bring in and prior off (enter in the computer that the customer was not serviced) and keep the cash. When the Manager was told about it he said what do you want me to do about it? In the meantime, I quit my job but this is still bothering me.

Serious mental anguish.

I agreed since construction had been halted until the ants were taken care of. On the day of the appointment I waited all day but the technician came when I was picking my children up from school. He left no note or invoice that he had been there. The next day I called another local company, they came immediately, sprayed something that was connected to their truck (not just a can) & thousands of ants came pouring out of the porch. It was like a black cloud. This local company felt so bad that I had been duped by Orkin that he didnt even charge me. Orkin has taken me to a collections agency because I refuse to pay for a service I dont believe was rendered & I didnt give them a chance to send out a service manager to take care of the problem.

I had extensive damage from the carpenter ants that cost about $1660 in repairs.

I received a non compete threat letter from an Orkin attorney, on behalf of region manager Phil H stating that since i worked in the pest control industry for Orkin that they would take legal action to keep me from working. While people are trying to keep jobs and buisness are doing their best to stay in buisness big bully Orkin is capitalizing.

I will have to close my buisness and be out of work or travel 1 hour everyday to work or get sued by Orkin which doesn't go after everyone that leaves and works for other firms.

I signed a contract with Orkin Pest Control to spray my 10 unit apartment complex. They were paid through my banks automatic draft. The roach problem got out of control in several apartments. The management company called another pest control company fumigate the apartments. That is when I realized that Orkin had not been inside 8 of the 10 apartments in almost two years.

I called the local office manager, the regional manager and the VP of Client Services. Everyone passed the buck and made excuses. They were not, in the least bit, concerned that I was dissatisfied or that they had done a disservice. Eventually, they began to ignore my calls. I would not recommend Orkin to anyone!

My apartment complex has developed a reputation for roach infestation. After paying Orkin for two years, tenants moved out and I have been ignored by Orkin.

I paid for a three year service in the amount $3100 for termite. In case termite is discovered in my home the company was suppose to fumigate or treat my home for termite. Orkin personnel came to my home a few times perform an inspection. I have provided them with the evidence that termite exists in my home and they agreed.Orkin has been giving me the run around and are not ready to treat my home for termite as they toagreed on the contract. I am very frustrated with their service and I would like my money back if there is not going to be any treatment.

My ex-wife signed us up for 1 year of pest control services for the 2 homes we own together. Apparently she used my credit card and I signed. I say apparently as I was under the influence of very heavy narcotics due to back and neck trauma as well as cirrhosis of the liver. I was not aware of my actions. Although I had no problem with the service or the technician. Unbeknownest to me, after the year was up the tech continued to service my home without informing me of the situation. I have been disabled since January 2006 living off disability insurance and my childrens benevolence. I have told Orkin of this situation and they are now threatening me with collection procedures. It is a relatively small amount of $65.00, but when your broke that might as well be $6500.00.

The treatment is a rip off. I paid $350 and it made no difference. Don't waste your money with this company, especially the chicago branch.

this is more of a warning then a complaint. when being given a estimate on services, wheather it be for pest control or termite make sure you do your home work and walk around with the inspector so you can see that he is doing a real inspection and not just looking to take your money. the prices they give you is negotionable they have a set rip you off price that the managers have given them. becareful with orkin because the sales people and the staff really dont care much for you,just your bennys and andrews. the other more economical companys are good they just need to use the better chemical, orkin charges you that extra hundred dollars or so and all it really takes with the other companys is just a cincere compliment and mabey some lunch, termidor does take care of your common pests,roaches,ants,centipedes,spiders,fleas,bedbugs and some others. stay away from orkin

In July 2003, we paid Orkin $3200.00 to come in and treat our home for termites. We have 22 bait systems around our home. This contract was a five year contract to elimate our house of termites. In the course of five years they were suppose to come and service our home and check the bait systems.

Now five yesrs later the termites have done extensive damage to our home. Orkin stated they came in and the house was already eaten up by termites but did not provide us with anything makeing that statement and now along with powder post beetles now they are saying they are not responsible. we had Terminix to come out and look to see what was going on and they stated we have extensive damage. We also had an independent termite company to come out, they gave us an estimate of $10,000 in damage. Orkin come and offered us $4000.00. we paid them $3200.00. We were told by the state plant board to get two contractors to come out for estimates of damages. We received the first one and Orkin stated they were not going to pay that much.Orkin is a RIP-OFF, I would not recommend them to anyone.

The termites have eaten up a wall board in my house, they've eaten up seals under ny house and also my bathtub is about to fall through the floor due to damage from termites and powder post betles.

I didn't think I needed anything done to my house. Thankfully my Orkin Man thought I had some issues and professionally presented them to me. I purchased the service and it is the best service I have ever received in my 61 yrs. Orkin is the Best!!! Thank you Orkin Man!!!

Orkin saved my most precious possesion, my House. They are the Best!!

I didn't think I needed anything done to my house. Thankfully my "Orkin Man" thought I had some issues and professionally presented them to me. I purchased the service and it is the best service I have ever received in my 61 yrs. Orkin is the Best!!! Thank you Orkin Man!!!

10/24/08 I am a widow,and had a vey nice technician to service my house from Orkin for the past 10 years. After he did not show up for service in April I was concern because he is always prompt.I called to the office and they said that he had been transfered to another route. I explain to t hem I did not want another technician. The following week they sent a manout to do a free inspection for termites. He said that I had Termites and that this is a termite neighborhood.. It would cost me $2,789.00 for treatment and some stick monitors to be put outside. I ask my neighbor did they had termites they said No. I called Terminix to get a second opinion they said, I had spiders and pill bugs and a few cricket. I called Randy a pest control company here local he said I had no termites either. WHAT IS ORKIN TRYING TO PULL?

I have had a service agreement for pest control w/Orkin since 10/07. The agreement was for "Must call first - Saturdays only" (as I work during the week and needed to be home to provide access as there is a locked fence around my yard) every other month which is clearly noted on each ticket generated by Orkin. I have had nothing but problems with this service beginning in 3/08 as I have been billed for services that supposedly were provided during the day on a weekday when no one was home to provide access. I have called Orkin several times to complain and they have promised follow-up calls to schedule Saturday visits to provide the services that I had already been charged for but had not received.

On 10/7/08 I once again noted a charge to my credit card for services not provided. I called Orkin and told them I had been through this with them too many times and wanted the charge removed and to cancel their service. The woman I spoke with in the National Office assured me the charge would be taken care of and she would have someone from the Orlando office follow up with me on my complaints. She also stated that it was noted in their records that I had several service issues documented.

I spoke with Tracy from the Orlando office on 10/22 to explain once again that I wanted the charge credited back to my credit card and to cancel service. Tracy informed me that the charge was valid and that she had a service ticket from 9/08 with my signature on it. Since I knew no one had been to my house in September I immediately requested she fax a copy to me. The service ticket was dated 9/24, time noted was 3:50pm and someone signed my name under customer's signature. I called Tracy and explained that someone had forged my signature as I was working until 4:30pm that day; and told her I was absolutely livid that someone had forged my name. Tracy said she was going to refer this to her manager.

On 11/23 I called Orkin once again and requested copies of all service tickets for my residence. I discovered 2 more dates during the day during the week with a forged signature, as well as 2 unsigned tickets again in the middle of the day on a weekday. In fact I only have copies of 3 tickets which I was home, on a Saturday, and signed for at the beginning of this contract. I received a call from John G, service manager, from Orkin who said he was willing to waive the fee for the 9/24 service call that never took place. Furthermore he could not understand why the alleged service calls took place during the week when the tickets clearly state "Must call first - Saturdays only". He also stated he could not understand why anyone would forge my signature as signatures mean nothing to them as many times customers are not home when service is provided.

I explained that while signatures may mean nothing to him they certainly meant something to me when mine has been forged as this is absolutely illegal. Not only have they taken money from me for services not provided but have crossed an even more frightening line into forgery! When he continued to discuss that signatures were not needed as customers sign a contract initially I reminded him that when I spoke with Tracy she was validating the charge based on a service ticket with what she assumed was my signature.

Therefore, if they are able to validate a charge based on a customer signature then certainly the customer can invalidate a charge which lacks a signature; and certainly invalidate a charge for blatant forgery. I also asked him if service was provided at a home with the resident there did the technician get the customers signature? He said yes. I told him my point was that I requested Saturdays only so that I could be there to provide access; in which case I would sign the service ticket. The first three visits were scheduled for Saturdays and my signature is on these tickets. I asked him to compare these signatures (as well as my signature on the contract) with these forged signatures. He said he would discuss this situation with his regional manager. I told him that I do plan on seeking legal advice as I am extremely upset with this situation.

I called the company to set up service. I was told over the phone by the employee that it would be 6 months total, once every other month. When the tech came he had a contract for me to sign but he gave me a story about how he was so busy and had a lot of other houses to get to so I felt bad and trusted the company would give me a contract that reflected what we spoke of over the phone. I was mistaken. I called to cancel the service(after the last one) and they told me I still had 3 more treatments totaling over 200 hundred dollars. I was livid.

I tried to explain what happened to the manager and he said there was nothing I could do about it anymore because they had my signature on file so I couldn't fight it. He also stated that it did not matter what the employee said to me because the contract stated other wise. That's fine but when not willing to work something out with the CUSTOMER over what untrained employee did thats just bad business. He also stated that the contract stated in black in white what the service was for, I told him it was fine print and long and he said it wasn't and sent me a copy of the contract which showed what the service was for in very, very fine print.

They were so unwilling to help. I called the company later that day to see if they could help with something and the employee hung up on me before I was done. The manager also continued to interrupt me and let me get my story out, like he didn't even want to hear it. Take this advice and don't contract this company because if there is a problem later on they WILL NOT help you.

I called Orkin because I had a rat problem in my crawlspace in 2006. I singed up for a one year contract with monthly services. The Orkin man came out and placed traps withs rat poisen only on the first visit. He did come and collect the dead rat's but he never filled the traps again. Instead every month he spraied the parimiter of my house for bugs and that was it. The following year I singed up for another yearly contract again and the identical same thing happened again.

So I have been paying for an entire year of service but the traps only get refilled once a year. Now they want to sing up for a third year and the exact thing is happening again. The Orkin man shows up and sprays the parimeter of my house for bugs and does not fill my traps to get rid of the rats.

The first year was around $600.00 the second year was almost $700.00 and now I owe them $152.00 for two vistits in which no poisen has been placed in the traps but the parimeter of my house has been spraied for bugs.

We recently purchased an electric back pack from [them] and it only worked for one day and we can not figure out why it has failed

I terminated my service and have a credit balance that the office refuses to give back. The office wants me to use their service to offset the credit balance rather than refund my monies.

Credit balance was monies paid up front for services that I have since terminated. I am entitled to a refund.

I am tired of paying $150.00 for an Orkin inspector to open doot to crawl space, shine a flashlight around and say Looks good, no termites. I thought this was suppose to be an inspection. After reading the other complaints I am now worried about my original treatment. WHAT A SCAM

No damage yet, fingers are crossed.

I first call Orkin for services in August of 2007 due to complaints of mice I was getting from my tenants. I was offered a contract for multiple services which I denied and specifically stated I will call again if I need anymore services. Payments were made for the time in which I ordered services. Periodically, a technician will show up on my property to performed services. When no one answer the door, a yellow receipt left in front of my door stating perimeter service was performed and to call back for interior service.

I call the company and mentioned I no longer required or need anymore services and to stop sending technician on my property after that incident. In May of 2008 another technician show up on my property and my wife specifically told him we did not schedule any service and do not need service. The technician left and stated to call and scheduled an appointment if service needed. I have been receiving multiple calls and bills from Orkin for service they sated was done on May 31, 2008. I call Orkin to inform them of my frustration and unhappiness with the company action. I was told I had a contract and I need to honor it. I ask for a copy of the so call contract on many different occasions and I have yet to get a copy.

I scheduled service with Orkin only to receive a phone call an hour later stating that they needed to reschedule for an earlier time slot for the same day. I said okay, and chose another time slot. I contacted my tenant to apologize and notify that the schedule had changed. They worked out their schedule to accomodate the service visit.

Then I received another phone call from Orkin about an hour after that, to notify me that they needed to change the schedule again. They said they could come early in the AM on the same day, or I could choose 3 days later. I didn't want to make my tenants wait for an additional 3 days, so I told Orkin I would call them back and let them know.

I decided to schedule service with Terminix. They had a slot available for the same day. I called Orkin and told the agent that I had scheduled a service but I wanted to cancel. She hung up on me. I called a different number to get a different service center. They cancelled the service for me. I hope they don't decide to keep my debit card number...

This is NOT a complaint about Orkin--this is a THANK YOU for the complaint site that I was directed to, after clicking on an Orkin page. Thanks to that site, I will NOT be using Orkin. It appears that it is a rip-off outfit that only exists to take money from people and not provide the services that they promise. Worse--they run right over people, as witness the poor widow whose home was so infested after Orkin Care that she had to sell it at a huge loss. To her especially I say, I'm sorry for your loss--but thank you SO much for putting it online, as I was about to call Orkin for my roach problem. I now know better and will investigate other services--and do so with a VERY leery eye!

We hired Orkin to treat termites. They charged us $2390.00 to spray under the house and put bait monitors around the house. For two years they ocassionally checked the baiting and always said that since there was no activity there were no termites.

Less than four years later, we are replacing the floor in 2/3 of our house. The carpenter could easily put his pocket knife half way into the joists and flip it out to expose the live termites. The carpenter pointed out that there are no trenches around ANYTHING that goes from dirt to floor. David from Orkin came out and crawled under the house when only 1/2 of the flooring was demolished and said the damage was from water and that there were no termites. We pulled one out of the joist under which he entered.

Plus, when our contract was up, I called Orkin twice to have them pull up the bait monitors; they are still there. NOW they find it important to remove them. David was so very condescending to us. At first the lawyer said that the contract we signed wouldn't hold up with a jury because Orkin obviously didn't do their job. He has since said that the contract is binding. If you don't sign their contract, they won't do the job. This is a standard procedure for businesses.

We had to replace 2/3 of our floor, and we had to take a loan out for $30,000. Our family of eight was displaced from our home for more than a month.

Orkin was contacted to take care of a moth problem in my home, as well as wasp/bee problem outside and spray for ants around exterior of my home.

On May 2, 2008, the initial visit, they came to service my home. Their solution to the moth problem inside the house was to leave one SMALL glue trap inside the cabinet under the kitchen sink and two SMALL glue traps on the garage floor where the garage door opens. Apparently, they sparayed the perimeter of the house to repel any ants and sprayed for wasps/bees.

About two weeks later I called and told them I still had moths and that their SMALL glue traps were of no help. They said they would send a service man out; however, they could not give me a time when he would arrive--therefore, an all day sit and wait thing.

My complaint is: I paid $294.25 for a service that is not working when it comes to my moth problem. When the service man was here and replaced the small glue trap with two larger ones, he commented that this was all they had, they were out of the larger glue traps. He took the small ones back with him. (I would have thought Orkin would have put glue traps in each room in the upstairs of the house where moths had been spotted.)

On June 6, 2008, I called to complain about the amount I had paid for such little service and spoke with a person named Jeff. He told me that I had purchased a one time service that only carried a 30 day guarantee and my service time was up. He said Orkin recommends treatment every other month at a fee of $76. Their yearly fee is $700. I feel their charges are exorbitant and that they charge a high initial fee in case people do not continue their bi-monthly service.

I am very dissatisfied and, in my opinion, Orkin does not provide quality service for the fees they charge.

Unfortunately, it wasn't until after Orkin came to my home did I find a previous receipt from service I had from Terminix in prior years and later contacted them to find out their current service costs. Terminix provides about double the service for almost half the cost.

I will never deal with Orkin again.

i originally signed up for 1 year of service because I was told I had an infestation of carpenter ants, I paid for one year in advance, after 8 months of treatment, I still had ants, had them come extra to work on it, used an over-the counter product that worked better than what orkin used,

i cancelled my contract and have been trying for several months to receive a refund of $54.00, they told me they originally issued a check and sent it, I have never received it, they were supposed to overnight a check a couple of weeks ago, never received it, i was just on the phone with Kathy, for the millionth time, and she doesn't know what is taking them so long so in future, for those of you who have ant problems, DO NOT CHOOSE ORKIN

Signed a conract for one year and renewed it yearly. Orkin said they will come out every three months. However, they never came to inspect the termites they came approx. once yearly. After writing to the coperative office they did give me back 3 months payment. I will never ever use them again. Marie in the College Park office in GA. scovers up for the guys when they do not come. She gave me a date in June that they came and the guy gave me another date in the aid month. Needless to say, no invoice was ever left. My son also made an appointment with Orkin and his appointment was between 9 am and 12 pm. It was a No Show after calling Marie and she called him she said he just woke up Will you like to reschedule.

Lot of stress.

As a result of Dodson's initial inspection (on May 15th) it was found that the residence was infected with spiders (3 varieties, silverfish, mice, and other typical household bugs). A minimum of 3 to 4 months of treatment would be needed to just rid the home of spiders--primary focus of treatment at this time.

Having been appalled and felt like being taken advantage, I called Orkin (same day). Steve was more than willing to go to residence on May 15 to begin treatment and offered to continue doing so at no additional cost to me. I declined Steve's offer. Later I found where Orkin had been at the residence on May 20th to treat and a bill left for the monthly fee of $36. I called Orkin again and told them I was not going to pay for the April or May treatment and from the May 15th call (with Steve) and final call on May 22 or 23rd (Trina) it was agreed that I did not owe Orkin anything.

Would I recommend Orkin to anyone in the future? NO! It is evident that unless in residence at the property year round when service can be monitored, Orkin can not be trusted to deliver. Sad, thinking back, Orkin as contacted in the Spring of 2003 and it was felt that Orkin was appropriate for the job, we were confident and agreed to the terms worked out for monthly treatment, etc. Neighbors who assist family in overseeing residence have informed me several times that the service technician would go into house, spray around front door and leave within minutes upon arrival, indicating to me that service was being neglected.

It was apparent that traps for bugs not changed regularly. Lessons learned the hard and costly way. Thus, business taken elsewhere--initial treatment $125 plus a monthly service fee. Something I personally felt shouldn't have been had Orkin been doing what was expected, contracted and required.

The purpose of this letter is to notify ORKIN in writing the termination of contract and to express the disappointment in service and billing. Payment for April and May 2008 should be void, account closed (if not all ready done so). Would six months of reimbursement of services be helpful? YES, money would be used to pay Dodson. On a positive note, when talking with Steve and Trina both have been most professional. But does not solve problem at hand. I had contacted Orkin in the past questioning the service and this last event was the icing on the cake.

We had a conract with orkin to provide services at our residence in Hales Corners,WI to come every other month. We were told that we could cancel our services anytime as long as we gave a 30 day notice prior to our next scheduled service. I called just prior to our next scheduled service in 1/7/08 and told them that I wanted to cancel our services. They informed me that I could cancel at that time, but would be responsible for the next schedules service on 1/7/08. (Which I understood).

We sold our house and bought a new home on 1/25/08. Much to my surprise, I recieved a charge on my credit card for a so called service that was provided on 3/28/08. I immediatly called Orkin and spoke with the so called supervisor named Gary. I explained that I had cancelled all of my services with them back in January.

I told his that I found it hard to belive that any services were provided to me, considering that I didn't even own that house anymore. Every time that we had a scheduled service, I had to be home to let someone into my house, as well as sign an invoice. So, as you can see that this service was NOT provided, yet they charged me for it. I was told by Gary that my credit card would be credited for the amount of $84.80, and that my services were going to be cancelled on 5/1/08. I had this conversation with gary on 4/25/08.

I called my credit card company to see if my account was credited on 5/5/08, and nothing was done. I called Orkin again on 5/5/08 to see why nothing was done and spoke to a woman by the name of Beverly who assured me that she was going to cancel my account and credit me th amount of $84.80 and also send me a screen print off showing me that my services were cancelled.

On 5/8/08, I checked my credit card co. angain and STILL no credit from Orkin. I called Orkin again and spoke with Gary again who said that he would have Beverly do it first thing in the morning. I feel like I keep going round and round with this compancy and NO ONE is doing what they say they are going to do. I am very frusterated! Still no credit.I don't know what else to do at this point. I will NEVER recommend this company to ANYONE else for the hassle that they have shown.

I ended up having to pay the amount charged to my credit card for the amount of $84.80 to avoid any finance charges because Okin did not credit my account as they said they were going to do.

I constantly clean up mice droppings and I'm still see ants etc. in my basement. I want this problem resolved before my six month old grandbaby starts crawling around the house.

We entered into a 12-month contract with bi-monthly visits from Orkin. We paid for both inside and outside service. There was NO inside service for 6 months or 3 services. Although, we did not receive the complete service we had expected, we paid twice during the six month period. We complained to the company and refused to pay the third payment. Instead of working with us to resolve the issues with the missed services, the company sent us a delinquent payment letter. I called again, and they said we had to initiate the visits ourselves, by making appointments to get caught up with the services missed. They also said that we needed to pay when the next service was rendered.

I'll be glad when the Orkin contract is finished in July. I'll make sure I let others know how bad the service was. What happened to "the customer is always right" or at least "let us work with the customer to resolve issues"? I'll be looking for another exterminator real soon, and next time I be sure to check with Better Business Bureau and other Consumer Complaint agencies (looking for good as well as bad experiences) before making a decision.

I purchased a home in 2005 and the Orkin life-time service agreement was transferred. During that time I've never received an invoice indicating a payment or a cancellation of service. Up until 10/2007 Orkin did not have the correct information even after repeated converstions where I've given it. They say my account was canceled in 2005. It was transferred to me at the time of the home sale with one year's payment. I heard nothing from them until they sent a representative to the home for 2006 payment and inspection. I paid the inspector and again no invoice and no information concerning my account until I called for an inspection in 10/2007. Orkin customer service is not suppling any information on the account other than the contract has been canceled.

No termite service as of this point; currently scheduling Terminix to come out and inspect property.

We have a weekend house in Maine. Orkin said they would come on Saturday morning between 8 & 12 to deal with carpenter ants. They called on Wednesday to confirm we would be there because they had a technician coming for sure. We flew to Maine to be there and waited until 11:50 before calling the office. They said they would page the technician who would call us.

At 12:30 I called back and was transferred to the national call center who told me the local office was now closed, but they would look up who is in the area and have them call. Ten minutes later that person called to say that his technician had called in sick but that he didn't know that until just then. He wouldn't send someone, but only offered to reschedule.

I explained that he had cost us hundreds of dollars and hours of time, that I wasn't going to go through that over a seven month process, and to cancel the order. Now we are starting from scratch a week later. Orkin is a terribly run business that treats people terribly. I hope others read this and stay away.

I had mice in the basement and called Orkin because they advertise that they are the best in the industry. They had me on the phone for over a half hour trying to sell me things that I did not need and failed to give me information on what I was requesting. I finally got a service scheduled.

To date, not one mouse has been caught by orkins tools yet I have caught them with cheap glue traps from the store. Every month I have a service call but they don't confirm. So when I call to make sure they are coming, the people are rude and say that I do not have an appt. I say that the technician scheduled it last month and they argue saying that the tech is not coming, and someone will call you. No one calls back.

I have had Orkin for the past year or so. At first they did get rid of the bugs and ants but the last couple of months I have had to call them back out and they still don't get rid of the roaches and then they charge me.

After contracting with this Orkin jobber in 2003 to protect and rid our home of termites we have experianced an astounding level of non-service and 3 re-infestations causing damage in several locations . We have been battling for almost a full year to have the damage repaired to only hear, repeatedly we're gonna get it done.

Severe damage to hardwood flooring -- 2 rooms, wall and subfloor damage, stud and header damage, water damage due to tub sinking after support wood under tub was compromised by termites.

Termites have severely damaged our residence since we signed a contract with Orkin in March, 2002. We believe Orkin failed to properly reinspect and treat our house, plus improperly advertised that they could guarantee termite protection.

We have a plan with Orkin and it has been one year and we still have not had our house serviced for last year. We have called and called but no luck. This is a service we paid for and we want service done on our house. They always say someone will call you back but they never do.

I had a contract with Orkin for termite protection. This year we had a swarm of termites. I called to request a technitian and the call went to their message taking service that told me Orkin would call me back. No one did.

Had to give 3 more calls and wait for 4 weeks before a service rep showed.

I decided to cancel the service based on this experience. Orkin told me they do not refund money paid for annual contract. On balance, Orkin was fast to collect cash in advance and totally non-responsive in dealing with a customer.

My 86 year old mother was conned into getting her house sprayed for termites EVERY MONTH.

When her health deteriorated, we brought her to live with us. We are now selling her old house, and it turns out to be infested with termites.

It's bad enough that they didn't do their job. It's criminal that they conned an 86 year old woman, living alone on a fixed income, into having her home sprayed every month. They made hundreds of dollars, while an old lady lived in a termite infested house. Not to mention the chemicals she had to live with. Shame!

March 24, 2006 signed a one-year contract with Orkin for termite control. I paid them in full, over $2,000. The sales rep said a technician would spray into crawl spaces in basement, along exposed beams and along termite tubes as well as around garage and barn. They planted 35 traps around the house with plain wood to see where the termites were. They said it was important to have a schedule and in one month (4/24) they would come back to check the traps and where activity was found they would set poison. They never came back. I called on 4/15 because I had a swarm, but they said to wait the full month. On 5/9/06 I called Rex, the service manager to complain and he scheduled someone to come on 5/12. No one showed up. I waited in all day. I called and cancelled the service and said I wanted a refund within the next two weeks. On 5/15/06 my husband called and spoke to Mike who is Rex's supervisor. He said a refund was in the works. I called 6/8/06 and spoke to Rex who said he would check with Mike, but I still have no check.

I need the money back so I can hire another, more reputable company to rid my house of termites.

We have been an Orkin Pest Control and Termite customer for mamy years, at least 20 years. We use montly service for pest control and annual service for termite control. Within the last year Orkin has changed our technician at least four or five times. Our agreement for pest control with each technician has been schedule our service on the first Wednesday of each month, between 8:00 and 10:00 in the morning. We also hand the technician a check for his service upon completion. He recorda the check amount and check number on his work sheet and leaves me a copy for my file. The tell each technician that I will only pay when they service the house inside and outside, not just run around the outside perimeter of the house. Also, I have to let them into the back yard. the back yard is fenced with a lock on the gate.

These procedures worked well until the main office changed the technician in December 2005. I did not receive service in December, nobody call or came by my home. A technician call about service the last week in January 2006. I told him that hen could come the first Wednesday in February. Again the technician call say he was on his way to service my home in late February. I Told him I was cancelling my service with Orkin. I have had enough og the technicians and the Main Office staff, Heather and John, Manager. I have talked with John and Heather regarding my month bill invoices being incorrect. I repeatly receive bills stating that I owe $47.30 0r $94.60. I call and talk to Heather but she is so unprofessional with me over the phone that I started to speak with John. He is very nice but nothing happens to remove the amounts no owed fron the monthly bills.

We have our old house at 103 Smith Circle under contract. It needed a home inspection. A report of the home inspector said that we had moisture rot under crawl space that had to be repaired before the house can be sold. I called the manager at Orkin and explained the problem. I first told him we have had this contract since 1985. Secondly that it was renewed last month for another 12 months. No mention is made on the renewal of any moisture problems. He told me that they don't pay for any repairs. My question was what was the 20 years of paying on this contact for. I obviously have moisture rot on my house and now can't sell it until it is repaired. I also have termite contract on the same house that I have been paying on for 27 years.

My agent is trying to line someone up to repair it, so at present I do not know the cost. So I am now making payments on 2 house, which as a retired enlisted Marine , I can't afford.

Orkin has the worst customer service I have ever experienced in a company. I sent in a question months ago about an issue which I can no longer remember. I have been an Orkin residential customer for about 15 years and have been reasonably happy for the most part with the local office. However, the response from Orkin.com customer service was rude and unresponsive. When they initially responded to me they even referred to me as a female, even though my name is most definitely a male name. When I complained about the rude and arrogant response, their action was to completely ignore me.

I was only reminded of this because I received a call today asking when they could come by and do my annual termite inspection. The local office, to include the manager, has always been very courteous and easy to work with. The manager had me forward a copy of the message, which he then forwarded to his regional manager. He stated that he did not know they failed to respond. I informed him that I would no longer do business with Orkin, even though he graciously offered an apology in behalf of his company.

It is a shame that a local office that is attempting to build up good will and do a good job has to suffer from arrogance and rude behavior by their parent company, but I do not intend to tolerate it.

I contracted Orkin Pest Control to rid my house of roaches last year. After two months of calling & complaining the roaches finally seemed to be going away. I continued to pay my monthly bill ($86.87) & receive monthly treatments. In May of 2005, I noticed that the roaches were getting worse. I called and requested extra treatments to eliminate the roaches, but they continued to grow in numbers.

I withheld my July payment as it seemed pointless to me, to pay $86.87/ month and the problem is getting worse. I decided, the first week of August, to give Orkin ONE LAST CHANCE, to do what they have been getting paid to do & KILL THE ROACHES. So August 3rd I made an electronic online payment to Orkin. I then call Orkin’s Customer Service Department to schedule a Service call. I conveyed my dissatisfaction with the service & explained that if they couldn’t kill the roaches I would be wanting a Refund. When the Orkin Tech came to my house & refused to treat saying that they had not received the payment yet! I called Orkin’s Customer Service Department, again, while voicing my displeasure told the CSR that all wanted was for them to kill the roaches!

The CSR indignantly said that they would have the tech go back & do the treatment. The Tech pulled back up in front of my House sat there for a couple of minutes & left. I then had a supervisor call assuring me that he would deal with my roach problem personally. They came out & treated the areas where we had the most activity & a week later I still saw roaches. I want my money back so that I can contact an exterminating company that can kill the roaches!