O Premium Water

o premium water has not responed to my emails or my phone calls are delivery guy dos not pick up our empty bottles and just leaves one on dec 9, 2009 i called to see what was going on they had me on hold for 35 mins and when they finaly got back to me they said you didnt have to wait that long go eat a ******* snickers. i called back and they just kept hanging up.there charging my account for all you can drink water at 34.99 and i am not getting that.

Boy I was wrong, after filing the fraud charges the back informed me that O premium was no longer charging me for monthly charges but they were charging me for "restocking fees" and cancellation fees. This is ridiculous because of the fact that every time I called, every rep i spoke to mentioned "oh it looks like we never received a cancellation letter from you." Now after I involved my bank the reason suddenly switched to me being charged because of my cancellation charges. Since I was not prepared for the charges. Each time they charged me resulted in overdraft charge

A driver showed up at our door promising to provide us with a water cooler and all the bottles of water we could drink for a fee of 39.99 a month with no monthly contract. We accepted the cooler and water that day but after using it for 2 weeks we had decided we were moving and didn't have enough room at our new house for this device. We called and spoke with a representative and explained to them that we were leaving the cooler outside and he needed to pick it up that day. After hearing this they picked up the cooler and water that same day.

One day we went to the bank not realizing why our account was always short around the 1st of the month. After looking into bank statements we realized we had been charged every month for the last 4 months. We no longer had the cooler or the water but our account was being charged $40.39. We have made numerous attempts to speak with someone but everytime we get put on hold or disconnected, we have tried their internet customer service dept. and no one calls us back. This is a simple deal reimburse for these charges.

Our account has been charged overdraft fees of 35.00 per month due to this error. All we want is our 4 months of 40.39 each month paid and 4 months of 35.00 overdraft fees. total amount due to us is $301.56. we have changed our account so they cant charge us anymore so a check will do.

Like so many of these other complaints, my first encounter with the "SCAM" that is O Premium Waters occurred with a sales/delivery representative. He told me that he was getting ready to go home and had just a few cases of water left that he would really like to, "hook me up with." After refusing multiple times I finally gave in and told him I'd accept a, "two week, no risk trial." I figured what the heck, I could use the extra water and surely in today's competitive economy no company can afford to screw over their own customers; I thought to myself, "I'll probably be fine."

It had been about two weeks and I finally call their number (480-962-8000). Conveniently after pushing "1" for existing customers, I hear, "for cancellation, push '4'." I do, but to my surprise I am asked to leave a message. I tell them my name and phone number and ask them to return my call before any further charges are added to my account. Two weeks later I have yet to hear from them and decide to call again, this time leaving a somewhat angry message to help get the point across.

Here I am, about a week after making my second call and I find that they have charged my account again (to say that I am upset at this point would be an understatement). I call O Premium Waters again, this time connecting to their customer service extension where I am told that, "we don't do cancellations over the phone." Like any other person I am left wondering why out of the first list of extensions to choose from "cancellation" is number 4 if "they don't do cancellations over the phone."

Let me make something clear, I am so beyond DISSATISFIED. I feel personally disrespected by a company whose sales/delivery representatives show a complete disregard for respect (even compared to SALES people in general) and whose customer service skills would be put to shame by Auschwitz prison guards. To sum it up, look up "O premium waters" on google and you'll find that the fourth link down is titled, "O Premium Waters Complaints."

Service contract expired August 2009. We were informed by O Premium that the service auto renewed and in order to cancel the service they needed a letter in writing. They informed us that we requested a new service in June 2009 and as a result of that the contract renewed itself (this is not correct - questionable business practices - we know that they took it upon themselves to renew our contract without authorization).

Now they need a letter in writing to cancel the service (although they confirmed that they had one on file in June 2009). Once the letter in writing is received then they will pick up the cases of water delivered and the water unit itself. (But there are no gurantee that our original paid for unit for $99.00 will be returned to us).

It is appauling that they would auto-renew our contract (which expired in August 2009). They are extremely rude and refuse to assist in resolution. The upgraded water cooler was reported as defective in June 2009. We asked our route person to return our original water cooler which we paid for the year earlier. They continue to refuse to return the original paid for water cooler.

Never delivered water--no problem debiting my account though. No one calls back, even when you ASK specifically for a phone call. I told them to cancel and pick up their equipment. Still never even called me, only responded to email promising to bring water next day. This would have been a third delivery attempt. The salespeople very dishonest!! No one answers when you call the number, you are told to go online, or leave a message. HORRIBLE service! Unfulfilled contracts.

This company has been contacting me since June regarding an unpaid bill. I have never had their service, not one drop of O premium Water has entered my house or touched my lips. They establish the account fraudulently for another "Hammond".

I have been with O Premuim water since April of this year. When I signed up, they told me there wasn't a contract and I was no obligated to anything, if I wanted to cancel, that I could at anytime and just call and cancel. In July of this year I took at huge pay cut and wanted to cancel my service,they told me to fax a letter of why I was cancelling, and they would take care of it. When I did I called them and they told me I had to pay $199 to cancel my service. Of course I told them I didn't sign a contract and they informed me that I did, and they went ahead and lowered my monthly bill if I would stay. Well, of course I did that cause I couldn't afford to cancel. Now, I have had to call every month cause they are not delivering the water to my house and they are saying they stopped by, when they didn't. They were saying they couldn't see our bottles, when they are clearly in front of the door. I have left messages for the supervisor, Amy, cause the customer service reps are VERY RUDE, and have yet to hear back from her either and she is telling the customer service reps she did call me back. I want my service cancelled as this is rediculous!! I will make sure to tell everyone not to use O Premium Water cause of their horrible service.

I was signed up for the service and told I could have as much water as I required for a flat fee of 44.95. After the first month, I received no more individual water bottles and the 5 gallon containers were switched from electrolite to normal water product and I consistently run out of water before the next deliverary. I put in a complaint to customer service and noticed all the complaints from other customers on this site. So recording my experience for the record. Since they do not follow the terms of their agreement, I have been having to go get water the way I used to get it. By taking my own containers to water and ice. What's the point of paying nearly 50 bucks a month for this kind of service?

when I called about being charged for the amount of $21 and some change I called customer service that why I got charged the extra amount. They said it was for the water bottle deposite and for the juice. I told them I didnt want the juice just the water. They told me the only way they would stop delivering the juice is if I cancel the agreement. But If I cancel The agreement they will charge $199.00. They are forcing me to stay with the agreement so basically what they told me there is no way out of the agreement If I dont want to get stuck with the 199.00 dollars. I payed the $50.00 fee and was told by sales rep that this included my first month service and setup. Now the customer service is telling me that It does not include my first month. This company needs to be shut down. This is the link I found on the net about this company defrauding people. And seems that they are still practicing the same way.

My husband set up an account with O Premium Waters with good intentions. We paid by check for the $49.99 set up fee on 7/25/09. The rep we dealt with, Clint, said he would bring us some of the flavors to try free of charge when he was in town next. He never came, or called. I tried to contact him to find out why no one had contact us regarding deliveries. He never responded. I just received a Final Notice in the mailbox last night 8/21/09 stating we need to return the equipment or they are going to sue us. We never receved a first notice, phone call, or even a delivery!!! I called the number and the rep I spoke to, Balmen Ovalles, was only able to tell me they needed the equipment and when I asked if there was someone else I could talk to or another number to call to find out why the account was closed he repeated the same thing to me. They need the equipment. I am totally dumbfounded and disappointed. I wrote a ticket for a rapid response to their customer service just now and I will be reporting them to the better business bureau. This is a very unorganized and poorly run company and should be shut down. I have seen nothing positive about them, but hundreds of negatives. Speak out consumers and shut this company down so they do not continue to take our money!!!

Back in May, 2009, my wife & I decided to cancel our bottle water service with the above company. A very nice guy named Adam in the cancellation department enticed me with a new cost for the monthly service, so we decided to go ahead and accept it. In June, 2009, my wife & I unfortunately found ourselves in a position to file bankruptcy. As instructed by a customer service rep at O'Premium water, we went ahead and faxed to them a short note to cancel our service IMMEDIATELY. At this time, we had only received ONE delivery at our new "amazing" cost of $25.99 monthly.

Sometime in June, I started receiving extremely rude phone calls from this creep, T. Hacker in collections asking me for payment of THREE deliveries of water. I tried desperately to explain to him that A)we supposedly had our service canceled, and should only owe for the May delivery. Listen to this, he tried telling me that having an account with them was identical to having a gym membership. Although you may not work-out all the time, but one is billed accordingly each month anyway.

I tried talking to other reps there, however, was always transferred to T. Hacker. I kept asking him why we haven't received any monthly statements and replied "we don't need to do that!" In addition, my wife & I lost our home at the original address we started our service with O'Premium, and called to give our new rental address. I asked Hacker what address do you show for us, and he relays back to me our old original address. When we moved from there, we left our bottles on the front doorstep, and Hacker again very rudely tells me that they would pick them up.

Today is August 21st, 2009, and finally called Adam back to tell him I would gladly pay for the ONE & ONLY delivery we received in May. Adam took my credit info for the $ 25.99, but also alerted me that according to Hacker, that still wasn't good enough. Whomever reads this complaint, I strongly urge you to stay FAR AWAY from these. I am also going to email the C.E.O. of this organization.

My wife & I are trying to deal with losing our home, one of our automobiles, and the corruption of once was a near perfect 800 credit score. Dealing with O'Premium water and their cast of characters has made me physically sick!

I was told I would have a 2 week free trial to sign up with O'Premium Waters. At the end of 2 weeks someone will call me or come by to see if I still wanted the service. If I did not, they would take the machine and bottles and no money would be taken from me. 1 week later $51 was debited from my account. Just about 3 weeks later I faxed in a written cancellation later.

The next day (which was only 3 weeks from the last payment) they took out another $51 causing bank overdraft fees. I called, they would do nothing. I disputed it through my bank but was told unless we close out the account, O'Premium has multplie account numbers they will use to take their money. I received a call from them stating that they would be out there to pick up my machine and bottles.

About 5 days later I got an automated call saying they would be out there June 1st to pick up. They only exchanged water bottles and left without coming for the machine. I wrote in demanding that they pick it up by 7/15 or I would stick the machine outside for whomever to pick up. They said someone would call. No one called but someone did show up on the 15th to pick it up.

7/16 they charged me an additional $51 and when I called in to complain they told me there was no such thing as a free trial and that I now owe a restocking fee and a cleaning fee and it totaled over $140. I was promised 13 bottles a month and was told afterwards I would not get it. I was running out of water before the end of the month. So much for that "Unlimited water" deal they claim to have.

Last Monday, June 22nd, I answered my door to an O Premium Water salesman. He asked if I had home water delivery. I told him I didn't because I can't afford it on my social security. He was polite and said to hold on, he was going to get a few sample bottles and he would explain their risk-free, no money down program. I listened to him and decided to try the service, after all, I could use it free for a month ... my first bill wouldn't be due until July 30th. There wasn't much paperwork to fill out and he reminded me I wasn't signing a contract. If I decided not to keep the water, just fill out the Notice of Cancellation and call the office to set up a pick-up date. After he brought the dispenser in and hooked it up, he told me that he needed either a voided check or a credit card for next month's billing. I can't tell you how many times I told him I didn't have the money now and he kept saying, "I've got you covered...don't worry, you won't have to pay anything until the end of July." I believed him and gave him a voided check, thinking that would be safer than a credit card.

On Thursday the 25th I went online to check my banking and was shocked to see that O Premium Waters (OPW) had a hold for $49.99 electronic check charge. I was upset because that money had been earmarked for another bill. I needed to call the office to find out what had happened. I went to my desk where I set the packet of paperwork Mike has folded and looked for a telephone number. I found that but found something else which made me livid. On the Rental/Service Agreement I filled in my information: name, address, phone and at the bottom, Mike put an "X" and asked me to sign it, which I did. However, when I looked at the copy on Thursday, I saw that above and just on top of my signature, Mike had printed in "I authorize O.P.W. to debit my checking for $49.95." He had written it in after I signed it! We had never even discussed a $49.95 amount. He quoted me $39.00 a month, no set-up, no fixed time period and no money due until July 30th.

I realized what he had done while on was on hold waiting for OPI's customer service rep so when she finally answered, I told her briefly why I was calling and she seemed not to understand so I asked to speak to a manager. After a verbal tug-of-war, I spoke to Jennifer, a manager, and told her what had happened. I told her you could easily see that he entered his notes after I signed. She apologized and said she would take care of it. I told her it was likely that my accound would become overdrawn as a result, she said she would have the charges reversed and if they resulted in overdraft charges, she would see that I was reimbursed. She also asked that I fax her a copy of the agreement which I did that same afternoon. I heard nothing on Friday so today I checked my bank and found that the charge had posted.

I have tried to get through over there, spent 9 minutes on hold with customer service only to be disconnected. Tried again and spoke with Taylor and told him I needed to speak with Jennifer. He put me on hold briefly and came back to tell me she was with another customer and if I left her a message in her voicemail she would call me back. I'm still waiting... I understand there was a class-action lawsuit filed against OPW and subsequently settled in 2005 but there are numerous complaints (very similar to mine) online with dates since then.

worst service of any company anywhere late deliverys, no deliverys, and they charge you extra when for the delivery they didn t make, i cancelled after 2 years with them , they charged me 87.00 2 months after i cancelled, i returned all their equipment. when i cancelled. 1 mo after i cancelled they charged me again for 47.00. this company should be fined, for its business practices. i am currently sending money and time to to see that this companys history be made to all future customer before they sign up with o premium waters

I have been paying for a service that I haven't been getting. O'Premium has not delivered to my house since January, so I have been paying for them to lie to me and never deliver their product and now that I canceled they say I have to pay 1 more month and then a $35.00 pick up fee. [sent e-mails]

OPreimum has not delivered since January, so I am sure the company had alread broken the contract, therefore I will contact an attorney and see if I am liable for those charges. I called OPremium several times and still no water was delivered, how long do you think you would pay for something you were not getting? I was just told by someone else [they] did the same thing to them. I am tired of people taking advantage of me and not getting what I paid for. I will be telling my friends, family, people I work with and anyone else I come into contact with about the service I have received from OPremium.

I have not heard from them since the last email. I hope something comes from all this but if not thank you for at least listening. Thank you

About a week ago, I received about the rudest message I've ever heard from a Larry at O Premium Waters.

I thought, hhmmmmmm? We cancelled our service with them in October 2008, after having been a customer with them since their inception some 8 or 9? years ago.

When I returned the call, Larry didn't initally seem as abusive as him message was. I told him that I was returning his call, and that I didn't understand why I was being contacted by them, as I had canelled back in October, and hadn't heard a word since then...not my mail, email, phone or telepathy.

He then starts in demanding that we had a balance from June, July, and August last year. Um, wouldn't you think that is that were in fact remotely true, I would've heard something from them, say, in if not those months, then in Sept., or Oct. when I cancelled the service?

So, now, some 6 months or so from the cancellation of our service, this person calls, demanding hundreds of dollars. We have moved, and I told him to give me a week or so to try to find any records from that time.

I spoke to him this morning, informing him of the transaction my husband make there in their office in Mesa, and he blatently called me a liar.

This gentleman then began yelling at me.... you want to talk to someone with a God Complex, give good 'ol Larry a call!!

During our conversation this morning, Larry seemed to have found a couple payments, and then all of a sudden, it was different months that were unpaid.

This man seriously began screaming at me!

So far,, there's been no additional economic loss that the hands of O waters. Our banking institution has changed since our move. Physically, however, having just come home from another round at the hospital last night, I certainly didn't need the abusive behavior exhibited by this 'gentleman' from this company.

My wife signed us up for OPremium Waters while I was at work. From talking with her, it seems the sales rep was persuasive. We were told that we would get unlimited water for 40$/month with no contract and no cancellation fees.

We were then told, after a few days, that it is NOT unlimited water but only 3 bottles a month which is far less than we need.

The representatives on the phone are hostile and unprofessional not to mention uncooperative.

The Ticket system on their website is useless. Don't even try. They are just as hostile and unprofessional.

As with most of the posts here, the problem lies in the difference between what the representative tells you and what is actually written in the service agreement. There is no cancellation fee but there IS a desterilization fee of $200 if you cancel service within a certain time frame. There is a mountain of hidden fees and charges.

Bottom line: I will try to cancel with this company and avoid paying the stupiid fees. I will fight tooth and nail and seek representation if needed. This is blatant misrepresentation and bait and switch con techniques.

They are still up to the same dishonest practices. February 12, 2009 In January of 2009 a salesman came to my dorm room at Arizona State University promoting a great bottled water solution. He informed my roommate and me that O Premium has a free trial offer for 5 weeks; if we want to try the water, there would be nothing charged to my card until after the 5 week trial. If we liked having the dispenser and the other products we would just pay a monthly fee of $39.99 for 3 bottles of water and 3 Esio Paks. If we decided that we didnt want the water service, all we had to do was cancel within the 5 week trial period.

About a week later I noticed that O Premium charged $50.00 to my bank account. When I called to remind them that they said there would no charges to me until the 5 week trial period was over, they informed me that this was a start up charge. Because the sales guy that represented O Premium, told me that I would not be charged anything until the 5 week trial period was over, I objected. The person on the phone did not seem to care what I was told by the sales representative. Because I made my decision to try O Premium based on the free trial period, I told the person on the phone that I wanted to cancel.

They told me to fill out the notice of cancellation and send it thru the mail because they needed the original. After a few days I called O Premium and they confirmed that they received my cancellation notice. They went on to tell me that if I cancel, I would be charged $200. I again reminded them that, I was told that I could cancel within the 5 week trial period without any fees. When I tried to schedule them to pick up of the water dispenser, they tried to convince me to keep it until March 11th because they would charge me for the month anyway. I told them to pick it up as soon as possible.

I really dont understand why they wont acknowledge the fact that I agreed to this deal with a 5 week trial period. Why they dont you ask the sales person that made me this offer? Are they intentionally misrepresenting the agreement? Now that I have seen the Consumer Complaints on line apparently the is how they do business. Why are they targeting students that live in a dorm? I can see that others have been victims to this same deal. I am trying to resolve this problem and come to some sort of resolution. So far I have gotten only the next fee? or charge? that I will incur. I am hoping for someone at O Premium to own up to the agreements that we actually made and speak to me about a fair resolution. I have been nothing but honest with them, I am looking for someone at O Premium to be the same with me.

Charged me $50.00 so far and still have not picked up the water dispenser

We have been receiving delivery of water for about 2 years. Everything was fine up to now. We had not received delivery on our water for over 3 weeks. I contacted their internet site and submitted a ticket. I was told that my delivery schedule had changed and that I was scheduled for 2/13. I was shocked to understand that I would not get my water for almost 1 1/2 months! Sandy told me via email that they would make a special delivery. Well they did, but where we usually get 8 to 10 bottles, we were only left 6. They even left 2 empties on our doorstep.

When I called theier office, I was told that I would only receive 6 bottles since that was all I had made a deposit for. First off, I never gave them a deposit. I told her I had never heard of that before and that we have always gotten 8 to 10 bottles. Also, that my delivery date was the 17th and not the 13th like I had been told in the email. What kind of game are they playing? If I were thinking about becoming an O Premium Water customer, I would look elsewhere. They aren't worth it! If a deal looks too good to be true, it probably is.

I just feel that I am not getting what I am paying for. I also feel that they are holding up their end of the contract.

On Dec 31, 2008, we replaced the empty 5 gallon water bottle with a full water bottle on the O'Premium water cooler unit. When we awoke in the morning, the entire 5 gallon bottle was empty and the water was all over our hardwood floor. I contacted O'Premium complaining and today is Jan 19, exactly 20 days since it happened and I still do not have closure to this. D. Williamson came out on Jan 3 and told my husband and I that O'Premium would take care of the cost to fix our floor. D. Williamson also told us that we would not have to pay the cancellation fee if we wanted to break out contract.

When I spoke to Lance at the customer service department, he told me I would be charged the $199.99 cancellation fee and if I wanted to avoid paying the cancellation fee, they could sell me a RO / Water Softener System. If I decided to go with that, they would switch my contract over and therefore I would not have to pay the cancellation fee. They have since been ignoring me and avoiding my emails.

I submitted a copy of the quote to D. Williamson on the cost of our floor repair. The quote came directly from GM Hardwood Flooring and was $2,132.00 to repair our red oak hardwood floor. We have been so frustrated with O'Premium because we are being put out of our dining room/kitchen area and cannot use these rooms. Our hardwood floor buckled 6 inches and caused our China cabinet to lean up against our wall. All photos were submitted to T. Hidalgo at O'Premium waters. Please help us rectify this. I have photo's of all the damage and I have very accurate records and dates of people I spoke to at O'Premium waters regarding this.

I did not contact representatives for service nor did they even come to my door, but instead came up to me while I was out walking the dogs asking me if I'd be interested in some water. Being polite I asked all questions to not waste my or their time. Question: How much is the monthly fee? Answer: The first 5 weeks free and only 40.00 a month after that. It is funny how I have a Co-Worker and a Neighbor who has O Premium Waters that also stated they were told the same thing and did not get charged until the next month. I believe what is going on here is that O Premium Waters does not charge until after services are made, so to deceive consumers they say there is a free month. This was not only told to me but my boyfriend who is also on the account.

Question: Is there a contract? Answer: There is no Contract you may cancel at anytime with no charge. Which brought me to the cancellation fee question below. I have been told by a few other of your customers that they also were told there were no cancellation fees and no contract to be made with them.

Question: Is there a Cancellation Fee? Answer: No there is no Cancelation fee whatsoever. You may cancel at anytime. The main reason I ask this is because my boyfriend is in the military, we do not expect to be in one place for long. What really gets me here is that he was reading the addendum to me or so I thought and having me initial after each statement. I can not believe a representative could be so dishonest as to lie about what they are reading to get me to sign and initial. On the last statement he said there will be a 200.00 charge if I damage the product, but as long as the product is well maintained it can be returned at anytime.

Question: Is there a Setup Fee? Answer: Nope, no Setup Fee. That night there is a charge on my card, that the representative specifically stated there would be no charge on my card because my boyfriend was suppose to be the one paying for this. I am glad that my card was given though because the very next day I check my account to see that I have a 49.99 charge that I call in to find out is a Setup Fee. If it were on my boyfriends card he would not have questioned it. Question: Why is there a Credit Check? Answer: Because we are giving you 5 weeks FREE. It is letting us know that you will be able to continue service afterwards.

Again with the 5 weeks free. I thought the product was very nice and if I were not misled into signing the agreement, I may have even been willing to pay a cancellation fee. No matter how the product is though I do not feel I can trust O Premium Waters because of how they represent themselves. [Their] representatives feel no matter how they sell, 3 days is more than enough time for it to be too late for the consumer. This is no way to run a company, and when this is posted I believe [they] will have more consumers looking at the fine print they sign and calling or writing to say O Premium Waters' representatives falsely advertises their products to hold consumers on a contract.

I find O Premium Waters to be very UNETHICAL in how they do business and hope that something is done so that others are not deceived the way I was.

O-Premium representative came to my home and offered to deliver a water cooler and water for a 30 day trial, upon credit approval. He filled out order form and took my debit card number, with the understanding that nothing would be taken out of my account until credit appoval was verified. The same evening they took the amount of $56.97 which with this transaction caused my account to go into the negative and cost me $35.00 fee. Subsequently I was denied service and told that money would be returned to my account. This has been an ongoing battle since November 19th and to date I have not been reimbursed nor can I get an honest response to my request.

I even personally returned the water cooler and water which they left at my home. At that time Theresa stated that my account would be credited within seven business days, that was two weeks ago.

Every time I call they tell me I do not have an account with them, this is obvious since my credit was denied, yet they still deliver water to my door on a regular basis.

When I call they refuse my request to talk to management and always send my call to the automated call system; my frustration level at this time is very high and I do not know what else to do.

O Premium Waters Debited my checking account 49.99 without my authorization. This occured on 11/20/08. I have no idea how they accessed my account as i have never delt with them before or even new they existed.

they started stealing money again out of my checking acc.i never signed any contract with them,gave a friend a check for deposit for his service,caught them right away and got money back,they waited over a year to start stealing from me again,maneged to steal 30 montly withdrawls out of my acc before i noticed,they took $44.37 each time for a total of $1331.10.

They misrepresented themselves and explained the paperwork in a deceitful way and now I cannot cancel. They charged money that was not due for 30 days and I signed the paperwork which has me legally bound. They are charging me extra money to cancel and even though I was assured it was a 30 day trial- it was actually 3 days.

Mike scammed me along with the company and distracted me with their sales rep(I was recorded agreeing)while signing paperwork and he interuppted explaining the paperwork I was signing while on the phone. This is a legal scam and a terrible business and I do not want to see others lose money. The paperwork clearly shows it to be a scam which I signed without really having a chance to read since it was 'explained to me.

I am out of a lot of money and had to put a hold on my account to keep them from pulling more money from my account. They will probably come after me now but I need to figure things out before they rob me blind- which I signed them to do basically.

I have been trying to cancel my account with O Premium waters since October of 2007. I sent numerous letters, made phone calls, and sent emails requesting my account be canceled. O Premium waters kept debiting my account, unauthorized. When I asked them to cancel my account, I had to place a non-stop payment with my bank. O Premium sent me a letter with a balance of $98.00. When I called and questioned the balance, the billing rep (Tracy) used profanity against me and yelled at me, treating me very rudely.

Mental stress and frustration have resulted.

I had not recieved my water for the month. I called in and was accused of lying by one of the customer service reps. But this is one of the MANY rude and horrible happenings. It started about three years ago when we had a terrible driver. He left dirty messages on our door, and he refused to give us our unlimited water (we were on the unlimited water plan.) When we called to complain the lady yelled at me over the phone. This went on for months untill he was reassigned. We were on the $37.99 unlimited water plan and now we pay over $70. We also have a limit of 15 bottles every two weeks which is now 30 bottles a month. The restrictions are nowhere to be found on their website. The most recent event, first mentioned, happened as such.

We were supposed to recieve our water on Wednesday the 13th of february. We did not get water. I called and left a message that was never returned. When I called the next day the lady accused me of lying. I had put my bottles out the night before and she said that I was lying. Not only that the driver had written down that we had not left our bottles out. He also said he left us two bottles (which he didnt.) When she was told this she called me a liar and said that she would give us a free delivery anyways. I asked for a manager. She said I was either talking to a manager or getting my free delievery. I said that no, I would get both, and that is when she promptly said you cant have it both ways and dumped me into the managers voicemail. I left a message and called back and spoke with a much nicer lady. I explained what happened and she said that no one acts like that. I said its been happening for 3 years and yes, they do.

I let her know that I would be cancelling my water service and that is when she explained that I was behind a payment. I have never missed a payment. I was baffled and asked how this was so and she explained that I had payed for december's payment, which I thought was january's, and I owed them for january. She was very nice but the other rep and the manager are both very rude and condicending. I can not believe the service in that place they call a business. I am a business owner and I would NEVER treat a customer in such a way.

I was upset for many hours and I can not work in this condition. This is costing me business.

On May 1st 2007 we signed a contract with O Premium Water. They agreed to deliver water to my home every 3 weeks (17 times a year) but Jan 1st they stopped delivering water to me, and they say I'm on a Day 2 Schedule now and they say water will be delivered once a month, only 10 times a year. They agreed to deliver every three weeks. They haven't delivered to my home since early December. Even on the day they said they would deliver Feb 29th but they did not deliver. And they have a worthless ticketing system for reporting problems. They do not honor what they agreed to do. They continue to draft money from my checking account.

I want them to do what they agreed to do, deliver every 3 weeks like they said they would. They signed the agreement to do so, and so did I. This has nothing to do with the salesperson, it has everything to do with the company's agreement to do what they said they would do. In January I had to go to the offices with my own bottles, to get filled. And I'm paying $39 a month? I am fed up with this company. They owe me at least 2 months for not delivering and they owe me a delivery schedule for every three weeks.

At present, I plan to take time from work to deliver the equipment to them. I would never have contracted with them if I had known about these fees and policies which are not disclosed on my contract.

They promised me monthly water service. I've endured THREE dispensers that were defective and a technical support staff that makes a customer wait more than a week for service. They bill erroneously. They misdeliver. The entire company is suspect. I'm VERY dissatisfied and they should be forced to compensate customers who are without water because their system doesn't work

Thats disqusting! I don't know what kind of health damange that straw can cause. How do we know it wasn't a intentional act from a disgruntled employee.

They have caused me much anguish in dealing with them, I have spent over 3 hours on the phone and in writing and contacting them. I have everything documented.

My O Premium Waters service started in Dec., 2005. For the past 6 months the delivery was hit and miss. In July 2007 I told them by phone and e-mail to stop delivery. Billing told me it must be by mail. August 23,2007 I mailed the cancelation letter. They continue to charge my debit card. I wrote to the bank to stop payment. But now I owe them $113.98.

If I don't pay $113.98 it will go on my credit report.

49.99 was debited from account on april 2007 Than several months later 148.98 was debited from account in august

in the last six months I have not had my water delivered to my home as they say they will, each and every month i have to call and ask as to where my water is, and again this month I was promosed time and time again it wold be here and to night after three calls all day long to this company , they did NOT deliver my water again. I have asked to talk to the CEO. of the company and I am always told that I can not do so, I will have to deal with who ever I am talking to or no one. I have asked to have my service cancled and they tell me I can not do this even though I have not recived the the water I m paying for.

I have been lied to so many times this is not funny, I have kept records and have all of the answers you may need. I am so tired of this and all of the lies as well. please help me have them stop this service I am not geting and paying for each and evey month.

I am with out water and I am being billed for it as if I was reciving it. as I feel , I am being lied to, I am paying for something I don't recive, this is fraud as I see it. I have called and called and they tell me it's the water is on its way I shall have it before 5:00pm and sure enough it is not here again. and when I call the office it is closed as they are not open after 5:00P.M. I am so tired of these lies, I want my water or I want them to STOP my contract as of NOW!!!

O Premium Waters signed me up for a month-to-month contract with Free Delivery and Free use of the bottled water cooler. I received deliveries on time just like the automated call 2 days before each delivery said I was going to. They replaced every bottle with full bottles. I even put a note out a couple of times for the delivery driver to leave bases of bottled water and he did. 3 months ago I was notified by my company that I was to be transferred. I called O Premium Waters to cancel my month-to-month agreement and they said they would cancel it in 30 days and at the end of that time pick up my bottles and cooler. And they did.

Now that I have moved back to Phoenix due to some unforeseen circumstances, I signed up again, month-to-month and they have been delivering water on time.

The damage would of have been if I had read this article before signing up the first time. O Premium Waters has been more than generous with their ALL YOU CAN DRINK plan for one low price and get as many bottles of water I want.

over drew my account...

A rep from O premium water came to my home when i was at work and convinces my than boyfriend that they had the 30 day trial and that my checking information would only be used if we chose to keep the service. They then asked for a blank check (which he gave them) and began taking money out of my accout even when i did not have a water coler from O Premium. When i noticed the money comming out of my account i contacted them and tried to have the contract cancelled and they stated that i was on a 36 month agreement and that i could not cancell.

That was in 2004 and i still have time remaining on the contract and would like to not have to deal with these people anymore beacuse of their unethical business, when i contacted them their customer service manager went as far as calling me a liar. I posted a complant on the better business burrow website when all this happened, unfortunatlly i have just been another person that they were able to scam.

at the end of this contract i will have spent $1,438.20 on water that i never signed for or asked for and do not even use their product (the water cooler has been in my garage for 2 years now)!

Lowry a sale rep stop by my home and offered a risk free trial of o premium wateres. the offered included supposly unlimeted drinking water and a cooler. according to the sales rep the cooler was free of rental charge. The service suppose to be a month to month service and i could cancel anytime. There was a charge of 49.99 to start and then the service was going to be 34.99 a month.

After a couple of months i call to cancel my service so i call their customer service phone number and directed me to a prompt for cancellations department but to my suprise after being on hold for a few minutes my called would drop so i kept trying but i was always the same deal. so i try to contact a live rep in the new customers prompt and after being on hold for a few minutes finally somebody answers after telling the lady that i wanted to cancel my service she just stayed quiet without responding and i told her that i wasnt satisfied with the service and i wanted to cancel as soon as possible.

she just kept asking why so i told i wanted to cancel and i ask if she can process my request or to trnansfer me to the correct department, so she told me that they didnt did handle cancellations by phone, that i need it to send a 30 day written notice for my cancellation and that i had to drop by the equipment at their office.

After a couple of weeks later i check my banck account and i found out a charge by o premium waters of 60.00 and after a week later no delivery. they are over charging my account by almost half of what the sales rep had told me the service suppose to be. i didnt authorized this payment at all and im completed frustruated and upset with this company.