Their return policy is horrible. It isn't clear, and is hidden in the shipping information. My refrigerator was too big to get in my kitchen. I tried to return it for a smaller model. They charged me half of what the refrigerator cost just to return it, and being out of that kind of money, I couldn't afford to buy another one. I told them to bring back my refrigerator, and then they charged me more money for shipping it back to me, all in the same day. Do not buy from this company. Stay away from them. They have a quote that they try to do the right thing in the eyes of the Lord. Their cheating people like crazy have nothing to do with God. Buyers, please beware. I was crying over the phone to these people. I'm not rich. I'm a single mother. They were stealing from me, and they didn't care. It was a lesson learned.
Consumer Complaints & Reviews
Don't ever buy from them. It is too long of a story to tell. It told me 3 months to resolve the washer that I purchased from them, and it cost me $225 for shipping the washer back to them. Whatever savings they offer, is not worth it. Buy from Lowe's or Home Depot.
I purchased a Samsung washer and dryer on Black Friday from Number1Direct.com's "overstock" special promotion and paid the full amount by credit card. They sent me a confirmation email saying the products will be delivered in 2-3 weeks and I will be notified one week prior to the delivery. One month past and I heard nothing. So I called on January 3 and was told that the products I paid for are no longer available for that price and I could pay a higher price for them or simply cancel the order. I told them this is very unfair because they had accepted my order and kept my money for one month without notifying me that the product was sold out. If the product was sold out, they should have notified me immediately but not wait for more than a month until I called. If I had known earlier, I could have bought from somewhere else.
All the manufacturers have raised their prices on January 1 by 8% and I missed the on-sale opportunities for Christmas, plus I have to wait for 3 weeks to get any products now. I planned to move into my house on January 5. Now I will have no washer and dryer for a month. When I complained to their customer service rep, they didn't seem to care and said that the best they can do is to cancel my order and refund me the money. But they cannot honor the price that they sold me. I found Number1Direct is extremely ruthless in this matter. This is a fraud. They published an unreal price for you to place an order but would not sell you at that price. They kept your money for more than a month only waiting for you to call and then they can up-sell you other products. Never buy from Number1Direct. Be very careful!
Number1Direct.com was running special on Samsung Washers and Dryers that if you purchases one, you got the "pedestal" free. While I thought you got both pedestals free if you purchased both the washer and dryer. I'm told I should have received only one free. I ordered the washer and dryer on the last day of the promotion.
The washer and dryer arrived without the pedestals. After one phone call where I was told I would be called back, and wasn't, and two emails, I finally reached someone in the company whose name I think was Jessica, but I didn't write it down and could be wrong. In any event, she told me that I was supposed to call in and ask for the promotion, not simply complete the on-line order. Of course, there was nothing that told you that. In fact, I had exchanged in a chat conversation with Number1Direct.com on the day I bought the washer and dryer to confirm I would receive the pedestals. She did not tell me I had to call in, that ordering on-line was not enough.
Now I'm told because Samsung will not provide Number1Direct.com a pedestal for free, and that they would have to pay for it, they will not honor the promotion because it would cost them money. They will be more than happy, however, to accept my order and payment. When I asked to speak to someone higher, I was told I could not and that was that.
I ordered an oven, a refrigerator and a microwave from them. When they arrived two weeks later, I could tell immediately that everything was damaged. The driver took the items back and I didn't hear from anyone for weeks. Finally, I called to ask what was going on. They were rude, kept me on hold forever, promised to call back and never did. When they finally delivered another shipment to my house (a month and a half later), the refrigerator was missing and the oven was damaged yet again. I was not so quick this time and did not notice the damage until the driver had already left. When I finally was able to get a hold of a customer service representative to ask for an oven that was not damaged and a refund for the missing refrigerator, I was told that I would have to pay a shipping and restocking fee for the oven.
This is outrageous! It has been over 2 months since my original order and although I received a refund for the fridge, I have not heard a word about the oven and the customer service will not respond to me.
We ordered a washer and dryer from Number1 Direct and when it arrived, the Dryer did not work at all! We had to make several calls to schedule a repair and when they arrived, they simply said it wont be fixed and they have to replace a part (on a new cryer). I called Number 1 Direct several times to get assistance but all they told me was that I need to pay close to $400 to have it returned and that they are not responsible for the damage. Never had such bad service from anyone. I would not recommend any purchase from Number1 Direct.
I purchased an LG Dryer machine on 03/21/10 for $780. They delivered it to me by 04/27/10 and the machine was broken. So now, they don't want to give a new one or return my money.
