My microwave stopped working in Jan 2012. After 2 service calls and waiting on parts, they discovered the microwave needed to be replaced. It is now April and I still do not have a replacement. When calling NSI Protection Plus, I am put on extended hold, transferred to the wrong person or an answering machine. Each person I talk to states management is not at their desks. I have waited for a return call from Trey (possibly a manager), which as of today has been over a week. I am now on the phone waiting trying to reach Miss Kemp after having to call back since I was transferred to the wrong person. My husband has called weekly trying to resolve this issue. He went to the company where we purchased the product and warranty and they also have called the warranty company. I haven't been transferred to Nancy **'s answering machine. Where do I go from here?
Consumer Complaints & Reviews
Dec. 15, 2011- Jan.12, 2012- 4 weeks, No Resolution. Purchased Whirlpool Washer for my son's family on May 7,2010 with 24 months extended protect = 1 year mfg. and 1 yr. extended. I thought that I was buying the Mfg. warranty but found out this year that it was NSI. 3 months after purchase, it broke down. Mfg. warranty took care of it. Again on Dec. 15, 2011, same breakdown - bellows, tub & basket.
SIano dist. was called. They notified NSI. All Major appliances repair came. Did not leave any paper work. NSI & AMP was called, back order of parts. Dec.27, I called NSI and others... finally got NSI. The dates are running together. Called again Jan 3rd. NSI was replacing washer. Kept calling... nothing! Was given the runaround by three different people. I did get some info, bit by bit.
Jan11, went to Distributor, Siano. Siano had not received a communication as to send info to NSI for comparable pricing to replace the washer. I paid $519 plus tax plus warranty. We ( Siano & I ) called NSI, they turned it over to their replacement department. Siano called 3 different mfg. directors to find out why & when something would be done. Siano also sent in the information, again, that NSI needed, which NSI had told me they had not received and were still processing. That was BS. NSI business practices needs to be addressed!
The family of 4 has been using a washeteria for 4 weeks and has spent more than $75 on washing which is ill afforded! I even contacted Whirlpool, but they said they could not do anything due to the third party warranty. I was told that this washer was " A Lemon" and that for what I have been through, I should receive a brand new washer delivered even compensation. This is what's wrong with America, greed, no service and not standing behind a product! I bought American made and look what has happened! Nothing for 4 weeks. NSI business practices need to be addressed! Please help.
I purchased a Thermador Range model no. PD484GGEBS, serial # 841200047. It only worked for a year. I paid for it over $9k. On top of that, I purchased the additional insurance for 5 years. The first time it stopped working, I called the insurance. They sent a company technician affiliated to them to check the stove and diagnostic that it was a switch that was burnt. After that, it only worked for a short period, and the oven and the left side of the stove went off again. To that, I called the insurance company. They told me that they were going to send a technician. But to get to them every time we call, we have to wait for long periods on the phone. Finally, we got the technician to come and check the stove. He said, without opening the area, that it was overused with a terrible attitude. This appliance was used only for our family.
After this, they refused to come and repair the damage, so we requested a second opinion. The second opinion came to the conclusion that this brand of stoves was very problematic, and that it was going to take at least 2 days to repair due to the complicated wiring. After this, I called the insurance again and told the insurance rep about the second opinion. Their reaction was to send a technician again. This time the technician requested to connect the power to the stove, because at that time we had to unplug the power as it smelled like a wire was burning off. So, we plugged the stove and immediately started a fire, where all the cables and the main board were installed.
The technician said that he was going to report it to the company and come back, because he did not have all the parts to repair it at that time. After this, he never came back. And when we called the insurance to get an update on when they were coming back, their reply was that it was nothing they could do about. They came to the conclusion that they were not going to repair the stove. We requested the insurance an estimate to repair the stove and they refused to give it to us. We sent a letter to Thermador, to which they replied that it was out of their range because the manufacturing warranty had expired. Then, we notified the Federal Trade Commission. To this date, we're still in the same predicament, without a stove. If anyone has information on who to go to, in order to come to a solution, please let me know.
