Nordyne

I bought my mobile home in March of 2009, complete with a Nordyne heat pump system. The first problem was right after installation, the thermostat was damaged, so the installer came immediately and replaced it. In December of 2010, the unit had leaked coolant, but I could not get the installer to come to service it. He complained it was too far of a drive, that anyone could service it and get the warranty information. So a local company checked it out, but couldn't find the leak, but refilled it with coolant, which cost $150.

Again in September 2011, the AC began having fits. The local company came back to discover that coils had leaked. There was nothing more, that the local company could do as they couldn't access the warranty since they do not deal with Nordyne. I got in touch with the installer today only to find out that the coils have only a one-year warranty. The Nordyne website boasts of offering the best consumer warranties around. What a lie! You take pride and say you have such high quality products, no wonder you don't back them. To purchase the coils, it will cost $700 plus labor. I will never do business with Nordyne again.

I purchased the top of the line a/c unit on 9/2008 and have had nothing but problems with the unit. I had to replace R-22 several times, the thermostat was replaced and now after less than three years, the coil is rusted out and leaking. I have to pay shipping on the coil, labor to replace the coil and R-22 replacement. I would not recommend this company to anyone.

I suppose if you could give a rating of below no stars, that would be it. I am currently living the nightmare of spending $3600 in total for unit outside and in attic. I have had similar problems to what everyone else is talking about. I purchased outside unit 09 and the generator went out this summer. They repaired under warranty, it did not work. Now they said coils are leaking, the attic unit is less than 1 year. They replaced the coils and guess what? New coils do not work. We are having 100 degree weather here and it has been a total of one week with no air! I hate this company.

My Nordyne A/C unit was installed on 3/24/2008. On 8/30/2011, I had an appointment for service call for $75. They let me know that the blower motor was not working and it has gone bad. On 9/1/2011, the A/C company replaced a new 1/2 HP speed blower for $120.00 labor fee. I am not happy with this product what so ever! I have read other bad complaints. It's a shame to have a brand new product for 3 1/2 years with parts starting to go bad. Of course, they only offered 1-year labor warranty. I don't wonder why. It must be a lemon product.

Unit purchased new 8/08. New fan motor and capacitor in 2009. 12/2010 R22 was low.Tech added 5 lbs. 1/2011 coils had holes. Tech replaced both coils. And more R22 @ $45.00 lb.Labor and coolant charges $760. 6/2/2011. Bad fan motor and capacitor. Replaced both $250 labor. 6/4/2011 Fan motor bad, re-replaced. 6/8/2011 unit not cooling. Needs new compressor and more R22 @ $45 lb. I don't know how much the labor will be but we're close to $1500 I'm sure by the time it's done. What else is left to break?? This unit was defective from the factory.Nordyne refuses to cover labor OR R22 which leaked due to their defective parts.

I purchased a Frigidaire Heat Pump on January 27, 2005. At the time, it was the most energy efficient they had but right from the start we had coil problems, leaking, et cetera. The fan motor had to be replaced on September 2007. There were two coil leaks in December 2009, another leak in May 2009, another leak in November 2009, and then in December 2009, a new air handler had to be installed. Each time Nordyne refused to do anything. In fact, the complaint department laughed. Our installer helped us and covered the labor but as a result we had to purchase a new system in July 2010.

I purchased a home this July 2009 and the previous owner had got a Nordyne packaged unit installed in the home last year. I had the house warming ceremony on Aug 16th and for the first time I had turned on the AC in the house. On evening when I went to my master bedroom to relax the whole of the ceiling was leaking condensed water from the AC and roof is screwed up now. I got it fixed by spending $300.

Later within 5 days the AC stopped blowing cold air. I called in the contractor to find out that the Nordyne Condenser unit is blown out since it has a leak in the condenser unit. Its hardly within a year this thing has happened. Since I did not have the information on who installed it I had to run around to get information. When I contacted Nordyne folks they were so harsh in speaking to me even inspite of telling them I am a new owner. They provided me the information to a company by name Bell Simmons and when I reached them, they were not at all talking to me and used to hang up the phone.

This went on for days when I finally got the information on who installed the unit. This guy has charged me $800 for labor. This is a total rip off when the unit is not covered under labor. First of all paid 8-10 grand to buy and get units installed and then later when in problem pay for the labor which is a total rip off. There is no help from these manufacturing companies to support warranty and this is totally ridiculous to even recommend to people on getting units installed. I am extremely unsatisfied by going with this Nordyne company who don't even talk to their customers to the required satisfaction and don't back their products in events of failure. This is outrageous on people buying from these folks who claim big on their products.

I have had furnace and air conditioning problems for over a year now. No heat, no air-conditioning. A licensed electrical person, Joe Mentz has serviced this unit last year and again this year. Last year a part was shipped through Pinegrove Homes authorized by Joseph Shipe, Representative of Nordyne, the manufacturer of the furnace. The air condioner (Goodman) compresser was also affected. These units are not even 3 years old - and if the gas furnace is inferior, I will not tolerate anything that will endanger my life.

Although a service person has been here, a new control board was installed, but did not resolved the problem. I am told the thermostat needs replacement too.

I am a 73 year old person, living in a senior mobile home park and have had to stay at a friend's home when the heating systm failed. I have a tropical bird, that hopefully will not be affected due to the drastic temperature changes. I will have to contact the Nordyne representative once again tomorrow5/3/09 as I still do not have any heat in my home