Complain about a product or service

NaturalLawn of America

Heather of Rancho Cacamonga CA (1/2/04):
Hired this company to treat my front lawn and flower beds once a month. The product was to make the grass greener, healthier and get rid of snails in my flower bed. After 3 months I did notice a nice difference in my grass. Everything promised looked good. The problem was the snails in my flower bed. I spoke with mr. Dewitt who promised to make sure he treated for the snails and at that point I signed a one-year contract to lower my monthly bill.

Since then I have made numerous calls month after month and never received a response from mr. Dewitt regarding the snail problem. I finally caught one of his employees when treating the grass, and explained the situation. He assured me that they would take care of the snails. Nothing was done, I again made calls to the company and never received a call back. I threatened to stop service if I did not get a phone call.

In Oct.'03 I was upset to find that his employee came by for the monthly treatment and was there less then 2 minutes and I found that no product was put on the grass. Only their little sign to show me that someone had dropped by. I again called. When I got no response I sent a letter demanding that service stop and the balance of my money be returned. I have yet to receive a response.

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