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Thomas of Scottsdale, AZ (10/31/08)
Purchased Nationwide Home Warranty for 500.00. My garage door opener broke and they sent a tech out and I paid 50.00.They requested maintenance records. I informed them that I just bought the house. They said to call the previous owners. I said I never met them.I told them buyers and sellers usually never meet.The title company would not give me the seller's personal info due to privacy law. I told them the maintenance that I performed when I moved in, which was grease on the screwdrive and that it wasn't dry prior to me greasing it. They told me to appeal with that information and they will consider repairing.
I NEVER HEARD FROM THEM 8 DAYS AND I HAD TO CALL THEM. Daisy L was the supervisor and she said it was denied insufficient records.I said that is impossible. She said I could write/email/mail the corporation. I asked for the phone number and she said that they have no phone numbers. That's absurb. I faxed/emailed/mailed a complaint to corporation received an email that stated for me to call Daisy L. Daisy instructed me to email them and they instructed me to call her. 10-27-08 My microwave showed and error of door and was told it was a SAFETY HAZARD. NW sent a tech out, he said he would call it in. I waited 6 days and called the tec h and he said that Nationwide was going to call the manufacturer for repair. I waited and no calls.
10 days later I called NW, Renee, was put on hold for 9 minutes, she said it was denied and for me to call the manufacturer. Obviously, NW is giving misinformation to tech and never informing clients. I informed her that the microwave was over a year old and that it was NOT on warranty thru the manufacturer, Kitchenaid. She argued with me that it was. I called Kitchenaid and it was NOT ON WARRANTY. I Emailed/faxed corporation again indicating that I was going to file a complaint with the attorney general and the BBB. They never replied.
NATIONWIDE HOME WARRANTY IS DECEPTIVE, MISLEADING AND UNETHICAL. They only have one phone number for the customer service and the representatives keep one on hold,are rude and their only comment is Claim denied due to insuffience maintenance records and there is nothing you can do. I asked for a refund and/or prorated refund and was informed that they never issue refunds. I was referred to this company thru my realtor, who has referred this company numerous times to her clients. She is furious and will inform every agent in the state, along with every title company that Nationwide Home Warranty charges nearly 500, MAKES HOMEOWNERS PAY THE DEDUCTIBLE THINKING THEY ARE COVERED AND NEVER PAYS A CLAIM.
Michael of Carrollton, TX October 31, 2008
Michael of Carrollton TX (10/31/08)
My mother had a hot water heater replaced through Nationwide. They sent plumber to her house on a Saturday when the Claims Approval Dept. is closed. The plumber had her pay upfront 1,125.00 for the replacement and told her she would need to submit a claim for reimbursment. This all started on 7/30/08 and here it is 10/31/08 and the claim has still not been paid due to Records of Maintenance not being adequate. The policy does not state anywhere to where maintenance must be done by a licensed professional. I have flushed this water heater for the past 6 years for my mom, at the direction of a plumber who installed a w/h in my home and told me how to perform the function. He said he could do it, but it would incur a service charge as well as hourly rate.
I supplied Natiowide with a written statement of the fact that the w/h had been serviced at the direction of a plumber for the 6 year period by me. Not good enough for Nationwide. Said I must have reciepts from a licensed professional in order for the claim to be paid. Again, I read and re-read the contract and no where does it state this. It does state that Nationwide can at its discretion request maintenance records. They did, I did, but still refuse to pay.
The people listed above are all rude, they tell you they are the President of the Company, like Ashley claimed, when they are only a Supervisor of Claims. When you ask for a phone number for their Corporate Office, they inform you that Corporate does not speak to anyone but them. This is not the right way to do business. I have the following information to register complaints against them the right way. CSB New York State Dept. of Insurance, New York State Attorney General Consumer Fraud Office. Better Business Bureau of Metropolitan New York. The more policy holders complain, maybe something will be done as far as the way they do business. Thanks
As of 10/30/08, I have filed a complaint with New York State Insurance Dept. as well as request a written claim form from the New York State Attorney General office. Amy of Warren, NJ September 17, 2008
Amy of Warren NJ (09/17/08)
I got home warranty thru NATIONWIDE HOME WARRANTY, when I purchased my home.
Just recently I reported two claims.
one for my garage door opener and the other for central AC.
Nationwide send a contractor and I paid 50 service call. Then I was told by Nationwide to send them maintance record for the garage door opener. Since I just bought this house i have no maintance record. so my claim was denied.
Nationwide also send a contractor for the AC and i Paid 50 service call. The problem was never corrected and the contractor faxed a Diagnosis sheet to Nationwide. The next day I received a call from a different contractor for the AC. I was suppose to pay him another 50 service call. So I contacted Nationwide to find out what happened to the Diagnosis sheet from the first contractor and why are they sending me a different contractor and expect me to pay additional 50.
I was put on hold for half an hour and then a supervisor got on the phone started yelling at me for calling them so many times and totaly ignoed my question.
I have paid over 400 to Nationwide for the warranty and so far had paid an additional 100 for two service calls. Both my garage door and AC are still broken. I hope my complain is posted so other people can read and get to know how NATIONWIDE HOME WARRANTY deals with claims. Long of Katy, TX September 6, 2008
Long of Katy TX (09/06/08)
I have ordered the premium home warranty plan of Nationwide home warranty company in July 7,2008. In Sept.1, I have a claim to it that one of my Air conditioner does not work and a sub-contract technician come to my house to check it. When the technician reports the trouble which is a Coil leak to the Nationwide home warranty company, this company told him my plan does not cover this item. I have read the terms of service agreement very carefully and never find any items which told me it does not cover this problem. I consulted several local professional A/C service technicians about this situation, all of them told me my plan should cover it. the big problem is I don't know what I can do when facing the blackguardly company.
My area is very hot in this season, so I need fixing my AC as soon as possible. The cost estimates about 1200. it is not much money, but it is harmful to me. I will never believe NationWide Home warranty. Don't use this company forever! Kirk of Alameda, CA July 14, 2008
Kirk of Alameda CA (07/14/08)
My wife and I purchased a Nationwide home Warranty for our primary residence in 1/08/08. Unfortunately we had a few problems this year and had to call them for assistance. Our first claim was denied after a tree branch dropped on the electrical panel, nationwide said they did not cover acts of god. We paid an electrical contractor 675.000 to repair the broken box. I actually did not have a problem with paying as I believed them when they said they couldnt cover under such conditions.
Three month later our Sundance Cameo, Hot tub pump went out and although we paid an extra premium to have this insured they argued for two months until they finally agreed to pay only half of the repair amount. Nationwide flatly refused to pay for the second pump that burned out because of the circulation pump. They said I would have to buy and install this one myself or hire someone. This ordeal lasted two months with at least 15 calls to their main office. A month after the hot tub ordeal, a waterline bust which needed immediate attention.
I was forced to call a plumber myself as I realized from past experiences that Nationwide would stall and not return calls for at least several days as to force people with policies to fix it themselves in order to save on service calls. Lastly, we had our furnace stop working at the end of winter. When I reluctantly called to file a claim, I was given a name of someone not in my area, who finally returned my call after a few days to inform me he did not work my area. I call Nationwide back and was given another name of a heating and gas contractor. This contractor came to my residence I paid my 60.00 dollar service fee. He then diagnosed the problem and fixed it two weeks later. He called me to say that that nationwide warrantee voided his bill and that he should collect the balance from me.
I called nationwide warranty and spoke too their president Ashley Porter, she informed me that unless I could produce records showing that I had this furnace checked yearly they dont pay. I asked to talk with the regional manager Brian Cooper and asked what home owner has all their appliances checked yearly? He said read the contract. There will be no payment from Nationwide. Anyone out there also disgusted with nationwide practice? Perhaps a class action lawsuit against this lousy company would help them in the long run.
Hamdy of Moganville, NJ July 2, 2008
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