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National Home Protection

Home Warranties • American Home Shield • Buyers Home Warranty • Choice Home Warranty • First American Home Warranty • Home Warranty of America • National Home Protection • Nationwide Home Warranty • Old Republic --- • Home Warranties Not Always What They Seem • Old Republic Responds • Think Twice Before Buying an Extended Warranty --- • Home Warranties Not Always What They Seem

Nancy of Denham Springs, LA September 13, 2009

In July, 2007 I bought a five year home warranty policy from this company. To begin with, for buying the five year plan, I was supposed to receive 250 Home Depot gift card which I never received. They told me I didn't file it correctly and they would refile it for me, not to refile, but of course I never received anything. From the beginning, they had a hard time finding contractors to work for them in this area but I did have several claims, maybe 2 or 3, which they did send someone out and I paid my co-pay and everything was OK. Earlier this year I filed a claim on line for trouble with my garbage disposal and never received a response. I have had my central air worked on a couple times recently and have been unable to contact them at all. Now I cannot even access their web site.

I am now having to replace my central air and heat completely. I bought this policy because I knew I was buying a house that was 8 years old and wanted some coverage so the repairs would not be so devasting to me when something did go out. Also, my dishwasher has gone out and I had to replace it, whereas if I had had this coverage like I was supposed to have, I probably would have gotten some of this stuff fixed instead of replacing. I have also had repairs on my garbage disposal and dishwasher that I have had to pay.

DB of Jonesboro, GA September 11, 2009

After paying for a 1 year contract in that was effective 1-1-09, had a service call re dishwasher. The contractor NHP sent out did not fix the dishwasher correctly and did an unauthorized repair. I had to pay another contractor to repair the dishwasher. Contacted NHP and they were supposed to reimburse me. Never received it, and eventually, unable to reach anyone by phone. Never received 50 Home Depot gift card.

Gerald of Granite Bay, CA September 9, 2009

I had a leaky water heater and field a claim. The contractor came our and assessed that it needed to be replaced. he called NHP and never recievied a response, I called and emailed, filed duplicate claims and never received a response. I called the Better Business Bureau in NY and they told me there was nothing they could do. I paid the 2030 to the the water heater replaced with a tankless one, but never received my 45 back or a refund of my annual fee. I had the same problem with AHS so be wary. They seem to respond well to the little things but not the big things.

Debra of East Point, GA September 6, 2009

Never received 100 in Home Depot cards with purchase of two year warranty. Claim for dishwasher denied with unacceptable buyout offer. Company shut down before my contract expired with no refund - total ripoff

yeon of torrance, CA August 27, 2009

I have been on National Home Protection for my house for about 3years and I had my shower faucet broken and kept calling for claiming, but the phone number got disconnected and I want to know what to do. Also, I have never received any rebate gift card that they promised to send me at the begining of getting a contract. Is THERE ANY HIGHER DEPARTMENT TO CONTROL INSURANCE COMPANY SO THAT I WILL COMP-LAIN?

Maolin of Palo Alto, CA August 25, 2009

Never received the 250 Home depot gift cards for paying 1500.00 for a 5 year plan which I have paid up front. Have had claims denied and unable to speak to anyone. With almost 4 years left on my contract and in need of service, I have been unable to reach the company to file a claim. Air conditioning not working. The one claim they did respond to was a for a broken water pipe last year I paid the sevice fee and they would not cover any repairs my house is ony 4 years old. Is there any way to recover my money?

Jennifer of Newark, DE August 21, 2009

I am having problems with my AC unit and I can not get ahold of NHP. The phone number is disconnected. I have also emailed them with no response. I paid for a year up front for my warranty and now I'm screwed and have to purchase another warranty from someone else. I also was to be given a 50 home depot card as a perk for signing up in Feb 2009 and never received it.

Milton of Fayetteville, NC August 20, 2009

call to report a claim under my policy and nobody answer the phone or take a call. paid 1,214.73 for a warranty on my house and I ca not make a claim

yao of cerritos, CA August 19, 2009

On 12/22/2008. salesman Todd Chase of National Home Protection (NHP) company, New York, called me to join their 5-years home warranty plan for 1500, three payments. The first payment is 500. I joined their 5-years plan on that day. The next day, I found National Home Protection charged me total 1500 on my Master card on 12/22/2008.

I called Todd C for money back. He said “Soon or late you will pay for the total 1500, why bother?” He never sent me 5-years plan policy. I called Todd C and NHP manager Rick S for more than 20 times and sent them many emails in the next two weeks for the money back. NHP refused to give me the money back. I cancelled the NHP plan on 1/15/2009. NHP still refused to give me any money back. I do not know how to get my money back.

Jim of Wimberley, TX August 17, 2009

I purchased a 5 year plan 3 years ago. I now have a claim for problem with my A/C. NHP does not answer as I have been on hold for some 30 minutes. Then I reviewed the numerous complaints that are listed and believe I have been taken like others. Something needs to be done to warn others about this company.

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