Complain about a product or service

National Home Protection

Home Warranties • American Home Shield • Buyers Home Warranty • Choice Home Warranty • First American Home Warranty • Home Warranty of America • National Home Protection • Nationwide Home Warranty • Old Republic --- • Home Warranties Not Always What They Seem • Old Republic Responds • Think Twice Before Buying an Extended Warranty --- • Home Warranties Not Always What They Seem

Toni of Allen, TX November 16, 2009

In Oct 2008 I purchased the 3-yr Warranty coverage at 900 with the additional benefit of receiving a 50 Lowe's gift card for each year purchased. I never received the 150 gift card(s) and began to understand the company was not what it represented itself to be. I will have to say, I did place a couple of small warranty calls in the first year and repairmen did come out and fix the problem.

Now, it is Nov 2009 and I attempted to call them for a small repair and found the number mo longer working. I knew the coverage was tenuous at best, but, it appears it is now totally gone and I have no way to request a refund. Having said that, I know even if I had a way to make the request, the possibility of my receiving a refund is nil. Lost the warranty coverage for Nov 2009 - Nov 2011 at a cost of 600 and the 150 Lowe's gift card that was promised.

Debbie of Alexandria , VA November 4, 2009

As with many others I have seen on this website, I purchased the home warranty and can't get them on the phone since their number is disconnected. Anyone know if we can get our money back?

Mariana of Lexington, KY November 2, 2009

I signed a contract with NHP in OCtober 2008 for 3 years at a cost of 900. When my garage door broke, I tried to call them on their 800 number and got the operatior's "this number is not in service" message repeatedly. What's going on with this company? I feel as if I've been scammed out of nearly 1000! If there is a class action suit against this company, please include me! Thanks

Audra of Phoenix, AZ November 2, 2009

I found out when wanting to inquire about a question that the phones and website at National Home Protection are not operable. After researching on line I have found many complaints and commments that the company is out of business. I had paid for a home warranty earlier this year. Is there any recourse to get money back?

kimberly of tampa, FL October 27, 2009

I purchased a policy from nhp, they never paid for the technician that came out and now they are out of business! ac does not work

SYLVIA of SICKLERVILLE, NJ October 19, 2009

No one answers these phones'; the calls don't even go through! "Cannot be completed as dialed". No way to contact from web site. Computer doesn't recognize the address anymore. What do I do? How do I stop the automatic withdrawal?

Monte of Seattle, WA October 13, 2009

I purchased two, three year home protection warranties approx two years ago. One for my home and one for my condo, over 2000 for both. I now have the need for service and can not reach them by phone or e-mail. I go on line and read the conplaints and their calling it a scam. Is the any recorse? Thanks

Sushil of Pelham, AL October 12, 2009

I bought Home Warranty from their website in 2007. I renewed this policy again in 2008 and end up paying 375. Yesterday,when my heating unit was working , I tried to contact them and found out that this company has been closed. All my money and assurances have gone waste. Is there any way to recover this. Since, I have to spend extra money to fix my heating unit.

Susan of Atlantic Beach, FL October 3, 2009

I bought multi-year protection plans with NHP for two homes. I have had difficulty getting coverage even when the repair person that they sent said that the item broke and was not damaged by use (dishwasher door seal). They would not cover an AC repair because I could not document a complete maintenance since it was new.

Recently I was contacted by a repair person that did a repair who is sending me to a bill collector because NHP will not pay a bill for a repair that they approved. I shouldn't have to pay twice. In Florida, this is an insurance regulated product. I will call the State of Florida Insurance Board this week. NOTE: I was successful in getting Home Depot gift cards (after fighting two years). I called HOME DEPOT customer support who fought with NHP for the HD cards. It's worth a try but they don't answer their phones or email now - I think they are out of business??

Seung of Houston, TX October 3, 2009

On 5/27/2008, Salesman Victor contacted me by phone, and I bought a National Home Protection policy for three years by phone with the promise that I can cancel the policy within 30 days from the order date. So I tried to cancel the policy within 30 days because I had never received the NHP terms and conditions by mail. I had requested cancellation several times before 6/26/08. But NHP never processed my cancellation requests. So, I made a dispute via Citi® cards. But Citi® cards did not help me because NHP provided Citi® cards a document showing that I clicked an I AGREE button during my order. However, I never clicked the I AGREE button because I purchased it by phone. I never reviewed the NHP terms and conditions during my order. NHP made a fake document that was dated on 8/5/2008. If I clicked the I AGREE button on 5/27/08, the document should be dated on 5/27/09. But the fake document was dated on 8/2/2008.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.