National Home Protection

In September 2010, we were having some plumbing problems so I tried to call NHP, who we had a service policy with. The message on the phone was that it was not a working number. I started trying to see if I could find a new number, I did, but when I called it just said that they were not answering the phone at that time.

In the meantime, my husband fixed the problem. I was out-of-town in October and in November, I had surgery, so in December, I renewed my search and finally found information on your site and others that they are out of business. I have a paid up policy through February 2013 and according to what I read have not been covered for over a year. It seems that there was supposed to be contact made to policy holders, but I never got anything. Is there anyway for me to apply for a refund of my policy costs either in full or for the time I have not been covered?

The cost of my five-year policy was $1649.60. I need to find new coverage before something does break and needs repairing.

We purchased the 5-year policy on 10/04/2008, including 10 free visits for that period of time, and a $250.00 gift card to Lowes. We have never received that gift card even though we called and e-mailed a few times. They promised to send it immediately. But never did it.

We also called for the service for our air conditioner. When the representative arrived and was told that we have a free service, he said that because we don't have a proof of every 6 months maintenance service for the last three years, he can't provide any service under home protection. We paid him $750.00 cash with no proof of payments. Otherwise, he asked much more. Now I called to the company to fix my faucets, but found out the company doesn't exist anymore. I see. I am not alone. Who can help me get my money back? $1500.00 paid for warranty with no service plus $250.00 for gift cards that were never sent to us.

I purchased a 3-year home warranty contract in August 2007. I was promised a $150 Home Depot Gift Card. I never received anything. When I called, they gave some excuse about not sending a form. This is what they claimed and it was the contract that they wouldn't let me cancel. They told me that I could cancel anytime and it would then be prorated.

I have tried to contact them via phone and internet but all numbers no longer exist. I contacted the New York Attorney General on June 2009 and was told that NHP filed for bankruptcy. They mailed me a form to send back and haven't heard from the Attorney General yet. I've already lost $650.

I have a home in Las Vegas and have had it insured for two years with National Home Protection. When I renewed the policy, I was given gas coupons. I used the gas and filed for the refunds. The company went bankrupt (so they said). There was water damage in the garage. They only paid for materials, not labor to repair wall. I claimed for pool pump, they said I did not have coverage. They would cover pool pumps in next policy. Now I cannot reach company for a claim. I am out of pocket for two pumps $1,000 and paid the company $900 for two policies.

I purchased 3-year home warranty contract in 2/14/08. I was promised $150.00 in Home Depot coupons. I never received anything. I have tried to contact them via phone and internet but all numbers no longer exist. I lost $1,000.00.

I purchased a 5 year warranty and was told I could cancel at anytime with written notice. I was promised $300 in Home Depot Gift Cards. Never got the gift cards, and their only contact information (phone number and website) is no longer valid. I paid approximately $1300-$1500 for a five year warranty and I never received the $300 worth of Home Depot gift cards.

I brought a three year home protection, I was promise a home depot card $150. I called and called and told it will be mailed out. Never got the card. In addition, most of their service I needed they did not provide. I am very disappointed with this company. My dishwasher wasn't service. My bathroom leak nor my bathroom sink. When I call the phone number, it's no longer working.

I purchased a 5-year, $1,650 policy from NHP in October 2007. I was promised a $250 gift card (five $50 gift cards) for Home Depot since I paid in advance for five years of service. I never received the gift cards. I called multiple times and was told that they would be mailed right out. I also emailed them on numerous occasions and still the same promises. I went to the website tonight to cancel what is left of my five years and found that they no longer have a website or answer their phones. I hope that there is some way to recoup some of these losses.

I signed a contract with NHP in November 2007, for 3 years. My heating is not working. I tried to call them on their 800 number, and got the "this number is not in service anymore" message repeatedly. I had problems earlier with them for other repair problems, where I had to call them multiple times, to have somebody come over. In most of the cases, the problem was declared as uncovered by them. Earlier, I never received the promised gift cards for Home Depot, worth $150, in spite of repeatedly calling and emailing them about it. I am not sure what is going on. Is this a scam company?

I took a home warranty with "National Home protection" but there is no way to reach them now. They do not have a website or a contact number which is valid. I am not sure how should i proceed with this situation.

I am like many other been taken advantage by NHP. i paid for the coverage of my appliances and now I lost all the money that i paid. Does anybody knows if there is any way that i can get the money back?/

like everyone else, i got a recording saying the number had changed. i have written them several unanswered letters. i just want my money back so that i can find a reputable company to deal with and not be given the run around like this company gave me.

Now, it is Nov 2009 and I attempted to call them for a small repair and found the number mo longer working. I knew the coverage was tenuous at best, but, it appears it is now totally gone and I have no way to request a refund. Having said that, I know even if I had a way to make the request, the possibility of my receiving a refund is nil. Lost the warranty coverage for Nov 2009 - Nov 2011 at a cost of $600 and the $150 Lowe's gift card that was promised.

As with many others I have seen on this website, I purchased the home warranty and can't get them on the phone since their number is disconnected.

Anyone know if we can get our money back?

I signed a contract with NHP in OCtober 2008 for 3 years at a cost of $900. When my garage door broke, I tried to call them on their 800 number and got the operatior's "this number is not in service" message repeatedly. What's going on with this company? I feel as if I've been scammed out of nearly $1000! If there is a class action suit against this company, please include me! Thanks

I found out when wanting to inquire about a question that the phones and website at National Home Protection are not operable. After researching on line I have found many complaints and commments that the company is out of business. I had paid for a home warranty earlier this year. Is there any recourse to get money back?

I purchased a policy from nhp, they never paid for the technician that came out and now they are out of business! ac does not work

No one answers these phones'; the calls don't even go through! "Cannot be completed as dialed". No way to contact from web site. Computer doesn't recognize the address anymore. What do I do? How do I stop the automatic withdrawal?

I purchased two, three year home protection warranties approx two years ago. One for my home and one for my condo, over $2000 for both. I now have the need for service and can not reach them by phone or e-mail. I go on line and read the conplaints and their calling it a scam. Is the any recorse? Thanks

I bought Home Warranty from their website in 2007. I renewed this policy again in 2008 and end up paying $375. Yesterday,when my heating unit was working , I tried to contact them and found out that this company has been closed. All my money and assurances have gone waste. Is there any way to recover this. Since, I have to spend extra money to fix my heating unit.

I bought multi-year protection plans with NHP for two homes. I have had difficulty getting coverage even when the repair person that they sent said that the item broke and was not damaged by use (dishwasher door seal). They would not cover an AC repair because I could not document a complete maintenance since it was new.

Recently I was contacted by a repair person that did a repair who is sending me to a bill collector because NHP will not pay a bill for a repair that they approved. I shouldn't have to pay twice. In Florida, this is an insurance regulated product. I will call the State of Florida Insurance Board this week. NOTE: I was successful in getting Home Depot gift cards (after fighting two years). I called HOME DEPOT customer support who fought with NHP for the HD cards. It's worth a try but they don't answer their phones or email now - I think they are out of business??

If I clicked the I AGREE button on 5/27/08, the document should be dated on 5/27/09. But the fake document was dated on 8/2/2008.

I am now having to replace my central air and heat completely. I bought this policy because I knew I was buying a house that was 8 years old and wanted some coverage so the repairs would not be so devasting to me when something did go out. Also, my dishwasher has gone out and I had to replace it, whereas if I had had this coverage like I was supposed to have, I probably would have gotten some of this stuff fixed instead of replacing. I have also had repairs on my garbage disposal and dishwasher that I have had to pay.

After paying for a 1 year contract in that was effective 1-1-09, had a service call re dishwasher. The contractor NHP sent out did not fix the dishwasher correctly and did an unauthorized repair. I had to pay another contractor to repair the dishwasher. Contacted NHP and they were supposed to reimburse me. Never received it, and eventually, unable to reach anyone by phone. Never received $50 Home Depot gift card.

I had a leaky water heater and field a claim. The contractor came our and assessed that it needed to be replaced. he called NHP and never recievied a response, I called and emailed, filed duplicate claims and never received a response. I called the Better Business Bureau in NY and they told me there was nothing they could do. I paid the $2030 to the the water heater replaced with a tankless one, but never received my $45 back or a refund of my annual fee. I had the same problem with AHS so be wary. They seem to respond well to the little things but not the big things.

Never received $100 in Home Depot cards with purchase of two year warranty. Claim for dishwasher denied with unacceptable buyout offer. Company shut down before my contract expired with no refund - total ripoff

I have been on National Home Protection for my house for about 3years and I had my shower faucet broken and kept calling for claiming, but the phone number got disconnected and I want to know what to do. Also, I have never received any rebate gift card that they promised to send me at the begining of getting a contract. Is THERE ANY HIGHER DEPARTMENT TO CONTROL INSURANCE COMPANY SO THAT I WILL COMP-LAIN?

Never received the 250 Home depot gift cards for paying 1500.00 for a 5 year plan which I have paid up front. Have had claims denied and unable to speak to anyone. With almost 4 years left on my contract and in need of service, I have been unable to reach the company to file a claim. Air conditioning not working. The one claim they did respond to was a for a broken water pipe last year I paid the sevice fee and they would not cover any repairs my house is ony 4 years old. Is there any way to recover my money?

I am having problems with my AC unit and I can not get ahold of NHP. The phone number is disconnected. I have also emailed them with no response. I paid for a year up front for my warranty and now I'm screwed and have to purchase another warranty from someone else. I also was to be given a 50$ home depot card as a perk for signing up in Feb 2009 and never received it.

call to report a claim under my policy and nobody answer the phone or take a call. paid $1,214.73 for a warranty on my house and I ca not make a claim

On 12/22/2008. salesman Todd Chase of National Home Protection (NHP) company, New York, called me to join their 5-years home warranty plan for $1500, three payments. The first payment is $500. I joined their 5-years plan on that day. The next day, I found National Home Protection charged me total $1500 on my Master card on 12/22/2008.

I called Todd C for money back. He said Soon or late you will pay for the total $1500, why bother? He never sent me 5-years plan policy. I called Todd C and NHP manager Rick S for more than 20 times and sent them many emails in the next two weeks for the money back. NHP refused to give me the money back. I cancelled the NHP plan on 1/15/2009. NHP still refused to give me any money back. I do not know how to get my money back.

I now have a claim for problem with my A/C. NHP does not answer as I have been on hold for some 30 minutes. Then I reviewed the numerous complaints that are listed and believe I have been taken like others. Something needs to be done to warn others about this company.

I purchased a yearly home warranty plan in December 2008. I was supposed to receive a $50 Home Depot card for paying in full, and never received it. I contacted the company regarding this and was unable to reach them. After several attempts, and the arising need for service, I discovered the company was no longer in business. I contacted the Better Business Bureau, and there was nothing they could do and closed my case.

In December 2008 I contacted NHP by phone as listed on the website to purchase a home warranty. I decided to purchase a one year warranty and have the money taken out monthly by bank draft. I tried to call August 16,2009 to make sure the draft would not continue after the stated expiration date which would have been 12-17-2009. I got the recorded message that the number had been disconnected. I started researching and found that they have been sued by the state of New York and many people have lost much money! My bank is being drafted for the $33.95 even though the company is out of business. I will have that stopped tomorrow as soon as I can get to the bank.

It seems to me as a fraud. I have no longer home protection Contract Lost my annual payment to them for $441.90 need to fix my AC and my bidette

Thank you for purchasing a National Home Protection Home Warranty! We appreciate your business. You are now part of the NHP family and have the best possible service from our award winning claims and service department. Please take a moment to review your account information and make sure it is accurate.

Plan: Major Systems Plan
Service Call Fee: $60.00
Optional Coverage: None

Total: $404.70

To file a claim online, please enter your email address and the password assigned to you below.

If you have any questions about your policy, please contact our friendly Customer Service department at 1-800-608-6045 or via e-mail at Info@NationalHomeProtection.com.

We are currently having problems with our home air conditioner and decided to call them to file a claim and to our suprise the telephone always give the busy signal, we trieed to file the claim on line and nobody ever reponds or call. When we googled this company we realize there are more people going through the same we are going through. What can we do to gert our money back, does this company still exist?

Sam Araya of NHA LLC. Explained to me that he would assist me in lowering my payment. I made a payment of $1200, and he has yet to provide service or proof of progress.

I set up a hm warrenty on March 20, 2009 with national home protection for 1 year. I had it set up where $36.79 be taken out of my checking acct on the 20th of everymonth. The first month went ok but every other month, the payment was not coming out on that day. I had to always call and ALWAYS got very very rude c/s reps and said they would talk to "accts payable" and let them know. They said "I could not" talk to them myself.

Well march, april and mays payment came out after always calling them... junes and july has not yet. So I called on July 31st to find out why ...yet again and found that the number was disconnected. There website it still up, so I clicked on "contact us" and emailed in asking for another phone number I can contact them at... to my suprise no return email. I keep calling and the number is not in service and leaves to new number to call. No SERVICE! WORSE C/s experice EVER!I should have went with HWA like I planned. I had them before and never had issues. I guess thats what I get for trying to save $8.00 a month..... LESSONED learn! DO not waste your money on National home protection.

Never received the 250 Home depot gift cards for paying 1500.00 for a 5 year plan which I have paid up front. Have had claims denied and unable to speak to anyone. With almost 4 years left on my contract and in need of service, I have been unable to reach the company to file a claim. Air conditioning not working. The one claim they did respond to was a for a broken water pipe last year I paid the sevice fee and they would not cover any repairs my house is ony 4 years old. Is there any way to recover my money?

ADD US TO LIST OF COMPLAINTS: We filed a claim on July 28, 2009 via the NHP email claims center. No response. When we attempted to call them, same answer as other complaints. No answer, their telephone has been disconnected. We also have a monthly contract fee of $44.23 debited from our bank account every month. We have been with NHP since Aug 06, so far we have been charged $1,548.00 for services.

Never received the $150 Home depot gift cards for paying $1259.70 for a 3 year plan. Have had claims denied and unable to speak to anyone. With almost 2 years left on my contract and in need of service, I have been unable to reach the company to file a claim. Air conditioning not working. the one claim they did respond to was a $625 refrigerator repair in which they paid around $150, when it should have been paid in full.

Purchased home protection plan and the company is no longer is business and I have no coverage. This was a complete scam-they never delivered the completed contract or the $50 home depot rebate promised after I completed all the forms. I don't believe this company was a legitimate business. $500 in home proctection plan payment and no coverage on my appliances

On 17 Dec 09, I purchased a 5 year home warranty with this company. I was supposed to receive (3) $50 gift cards to home depot which I did not receive. Also, I just recently called the company for a claim and found out that the company is no longer in business. I'm out $1500.00 and no longer have a warranty on my home. I've since had to replace my hot water heater ($650.00) and will have to soon fix the electrical without the warranty.

I renewed my policy with this company for 2 years in February 2009. I have tried for the past 2 weeks to contact them by email and have not received a reply. I have tried the above phone number and the fax number and they are not in service. They owe me over $600 and now I don't have coverage on my home. Can you help?

On 07/01/2009, I repeatedly tried to contact the service number regarding repairs with my AC unit to no avail. On 07/28/2009, I googled National Home Protection to make a claim regarding the AC unit (once again). I filed a claim on their website, but was dismayed when my google search turned up numerous complaints about National Home Protection and how the company has most likely gone out of business with no correspondence, warning, or refund of premiums (since they will not be serving my contract for the full 12 month term).

Economic consequences: Must pay out of pocket in full to replace AC unit ($2000-3000). 2) Must pay an additional $400-600 to get home warranty through reputable company. 3) Must retain attorney ($600) to try to get refund for 6 months of premium (at least) or full 12 month refund since company is/was not a licensed provider of home warranties in Florida (eventhough their website and representatives made such claims).

In Sept 2008, ordered Kit/Laund plan & paid $233.66 (online). Was to include $50 Lowes gift card. Never did receive after many, many delays and put-offs. Have a claim now and phone number is no longer in service. Paid for service/contract till Oct 2009. NHP cannot provide service.

Add us to the long list of complaints. Our policy expired in June of 09 and we never heard from the company about a renewal. When I tried calling, I got the same this is not a working number that all of you did. I then discovered that they are still deducting money from our checking account - not any more!!!

#1 They promised me a rebate of $50.00 at Lows.I have sent letters no response,you can not call to speak with any one. As of 07/21/09 still no response.

#2 I have had so many problems with this company, I contacted Alex Sink,Chief Financial Officer of the State Of Florida. His office sent me a letter (we have not received a response from National Home Protection Services, Inc. in regard to your claim. It appears that this company was operating as an unauthorized insurer in Florida, which is in violation of the Florida Statutes. The letter did say that if I wish to contact an attorney to determine if my complaint can be resolved by a court of law.

3. All the phone numbers that I have for National Home Protection, Inc. no longer in service.

4. When I had problems with my dryer they gave me phone numbers to contact for repairs.

I did get the dryer fixed after a very stressed out days. The company who fixed the dryer said he may not get paid.

I received a return of my $50 Gift Card paperwork to me after originally sending it on 02/05/09. I tried calling to make a claim and after looking to make sure the address was correct for my rebate GF. The 800 number is now disconnected and I cannot reach them. I tried making a claim via online but have not heard from them. I wish that I could just get my money back, so I can get another home warraty.

Purchased policy in 09-08. Never received $50 Lowes gift card. Tried calling on 07-15, 16, 17-09 to no avail. Sent on-line request to hear from someone on 07-17-09, but from reading the other reviews, I doubt I'll hear from anyone. I'm out $$$ just like these other people and hope that someone can investigate and help us all get our $$ back!

I purchased a 3 yr home warranty proptection plan in Dec 2008 and it appears the company is out of business. The request for a Lowe's gift card for $150 was returned on July 16 2009 after being mailed on Feb 24 2009. I have tried calling but the tel line has been disconnected.

I purchase a home warranty from National Home Protection in November 2008. I was promised a Home Depot card, which I never received. Payments were automatically taken from my bank account each month as recently as 6/2/09. I tried call them in May because I had a question about a problem I was having before I asked them to come out and fix it. The phone just rang busy. I've emailed no one has responded. I've called many many times at different times but not luck. I guess I'll be getting the problem fixed on my own until I get a reputable company for my warranty issues.

It's disturbing for months they've taken my money and I haven't been able to reach any one.

I was called by National Home Protection in February. They charged my partner's credit card info which they had in their records. I tried talking to them so that they could correct the mistake - no result. SInce April, I have been calling and leaving messages. No one called me back- now their number is disconnected.

Plus today I received an envelope containing the $50 rebate coupon since their address does not exist either. Within these months I had two claims - but nobody answered me and I had to pay for plumbing services out of my pocket.

I need my money back so that I could purchase home warranty through a reputable company.

Our water heater was not working well, so we called national protection with whom we have home warrenty. There 800 doesn't work. We submit claim on line, but no result. We also found lot of another customer has same issue. please investigate. They automatic deduct monthly payment from our bank.

About a year ago I bought a three year warranty and paid it in advance. I was promised two $50 dollar Home Depot cards. After numerous inquiries I still have not received them. Now my refrigerator has gone out and I filed an on line claim. I got no response after four days so I called this morning and found that their phone has been disconnected.

I received an ad for National Home Protection Home Warranty Plans in my banking statement. I called the company to get information. The next day a representative called me and offered a %50 Lowes Gift Card if I purchased a 1-year service plan and prepaid the entire amount. I told him that I wasn't looking for coverage to begin until January 1, 2009, and he said that was fine--that he'd make a note of that start date in my file. The billed our credit card and sent out a policy with a 12/13/2009 expiration date. When I called about the company, I was told that it was an error that they would fix and that because the start date was being delayed, that I would need to wait 60 days beyond that date to submit my gift card request. Well today, July 13.2009, I JUST received BACK in the mail my March 11,2009 postmarked submission with a label indicating that he company has moved with NO FORWARDING ADDRESS! So now, not only do I not have a gift card, I obviously have paid $373.91 for a non-existent policy!

I paid for a one year home warranty contract on 2/15/2010. I never received my $50 gift card to Home Depot, so I tried calling them and guess what...there number has been disconnected. I started digging and noticed that there are many people that have my same complaint - I want my money back since my home isn't covered after all!

I purchased a home warranty from NHP have been unable to reach them by phone ,email or fax. I have had many problems needing repairs after several months have been forced to get repairs done on my own which has been a struggle and is why I purchased the home warranty in the beginning, have heard I'm not the only one experiencing problems with this company would like to know what to do about this matter.

I purchased a policy 2/26/09 for $458.90. I had a guy come out 30 days later to fix the bedroom light that was buzzing. It only lasted one day. I called to have him come back and the company they sent told me that they can't come pack because of non-payment by NHP. I've made several attemts to contact them. Left messages and finally the # was not in service.

I purchased a homewarranty from this company and was charged $351.91. They were supposed to send me a $50 home depot/Lowes card which they never did. Now the number is out of service. I need to know if the company is out of business so I can move to another home warranty company.

Called in to request for air conditioner repair on June 30th, 2009. Contact number is disconnected. I learnt with great concern about fraud report of this company on the web

Bought an extened 5 year warranty for $2049,55. Were supposed to get a $250 gift card to Home Depot for going with 5 years and received nothing. Now our air is out and their phone number says it has been disconnected. They have not responded to an online inquiry either. Are they out of business? I have received nothing telling us this.

I bought a policy for 5 years at a discounted rate in October of 2008 with the promise that I can cancel that policy at any time. I have a plumbing issue now and I have tried several times to contact them at the number provided on my policy. It says the number is out of service. I have been cheated of $1650.00 which I paid to them on my credit card. I would like to be contacted if there is a lawsuit or complaint against this company.

I have 9 months remaining in a 1 year contract and I now believe the company is out of business, I cannot contact or get any reply from NHP, what recourse do I have for my payment? I was required to pay full repair costs for a maintenance repair which should have been covered.

Can never get them on the phone, they don't answer emails, and have not received ANY word from them.

i bought a 1 yr policy from them. every claim i have made they deny with very little explanation. I called them last night for a leaky sink. the number says it is no longer in service. i double checked the phone number with their website. i dialed a few times to be sure. i sent them an email through the website. it has been 24 hrs with no response. I can only assume they went out of business or closed. I wasn't notified of any closure. i paid almost $500 for a 1 yr policy. do i have any recourse to get my money back? i've searched the internet for articles of a closure and all i find is their active appearing website and complaints about the company.

I never received said gift card and in May of 2009 I made repeated attempts via phone and email to contact this company and failed. Today June 24, 2009 I attempted to contact National Home Protection via their service number 1-800-608-6045 and found number to not be in service.
After reading the number of complaints by various individuals I am concerned and would like to know if there is any action against this company by the New York Attorney General's Office. If so, I wish to be included. Any additional data that you can provide would also be appreciated.

Thank You,

time"...

My AC unit is out and I live in AZ..Inside my home is hotter than it is outside (over 105)..Now I have to contact an outside repair man and take money out of my pocket that I really can't afford..I took this policy out just for times like this...How can companies get away with doing this to their customers..

This company has been deducting 39.98 out of my checking account monthly. It has been 3 months - there phone number is disconnected and I have an applicance that is broken. What can I do to get refunded?????

I submitted a claim with Nat'l Home Protection in mid-March for a dishwasher. I was told by the technician that repair would exceed the allowed amount by NHP so to contact them. I tried to call for a month and their telephone line said they were closed for system repairs. Finally, in mid-April, someone answered the phone and said they had offered me a settlement of $190 for the dishwasher and it would be sent. It was never received and the phone number has been out of service since I started calling again in May. FYI - they continue to collect payments through my credit card. I just filed a dispute with the credit card to stop these withdrawals.

Tried numerus times to get a hold of NHP . There phone is out of service and the fax number is always busy. I have 2 houses under warranty with NHP. One for 2 years and one for 5 years. I also got scamed on the 50.00 gift cards. I now have to pay for service on items that are under warranty with NHP

I have tried unscuccessfully several times to reach National Home Protection during the past month. The last time I tried (June 19, 2009) I got a message that the phone was no longer in service. Also, I have sent e-mail messages and those have been answered with cannot send.

I paid $989.76 on August 17, 2008 for a three (3) years contract for a Major Systems Plan with an expiration date of August 17, 2011. I have had to pay for two service calls in their entirety because I could not get National Home Protection in order to file claims. I would like the balance of my three (3) years contact payment refunded, which I was told it could be at anytime I became dissatisfied.

I was looking for a bonifide home warranty corporation. I contacted several and decided on National Protection. I set up auto payments of $33.99 per month and these have been deducted from my account since January. My A/C unit froze up this past weekend and not only was I unable to contact my warranty company via telephone or email, now the number is disconnected. I had call a local Servce Company and spent $119 to have my unit repaired. So now I am out my monthly fees, a service call plus labor and I have no recourse against these people...

Worst mistake I've ever made in reguard to a rental property. This company is a fraud. They quickly took money for a policy, but have failed to provide services promised. The only difference between not having home warranty and this company is that I am $400 in the hole. DO NOT USE THIS COMPANY!

This company was really bad. We unfortunately signed up for 3 years and paid over $1000. They are very rude when you call and thats if you get a chance to talk to them because they're always busy. We recently made a claim and they told us to fax them the paperwork, my wife did but the reembursement check never came and now when she called today, their phones are disconnected. Now I'm out of a home warranty for 2 more years and $1000.

I contacted NHP's office on Monday, 5/18, with a warranty issue on my swimming pool motor. The motor had stopped working on Saturday, 5/16, so I waited until Monday to place the service call with them. I spoke with a woman who said my "case" had been assigned to TexSun Pools, and that I should contact them and make an appointment for them to come out to look at the motor. At the time, no case number was given to me, and not knowing the warranty business, I did not think to ask for one. I called the TexSun phone number given to me by NHP and told them my situation. They assigned a technician to come out to my house on 5/21, but asked that NHP send the claim information to them via fax.

It is now 6/11 and further attempts to reach NHP have gone with no success. Pool motor ($350.00) had to be purchased.

I purchased a warranty back in sept. 08 and i have filed two claims but never recieved any service from the claims. I have tried to email and call but I get a busy signal and no answer. I unfortunatly paid in a lump sum and have lost $373.91

They dont seem to exist. I paid $373.91 for a years warranty which expires 9/9/2009. No one answers the phone, it either rings and then disconnects or rings busy in a broken manner. I have emailed and faxed as well. No reponse. I lost money I need to make the repair on my washing machine. This is one of the products I was promised coverage. Now I have no repair person or machine or money.

I have a rental condo in Las Vegas, NV and bought National Home Protection warranty. BIG MISTAKE I should have check the reputation of this Company either thru the BBB or the people who have made comments thru the web. I have tried calling or emailing without any response. Now its worse nobody is answering the phone either its busy or its would just end without anybody answering.

I have a rental condo in Las Vegas, NV and bought National Home Protection warranty. BIG MISTAKE I should have check the reputation of this Company either thru the BBB or the people who have made comments thru the web. I have tried calling or emailing without any response. Now its worse nobody is answering the phone either its busy or its would just end without anybody answering.

I paid almost $400.00 for a year of Protection, Thank God I did'nt take the offer of 3 years at lower cost. Otherwise I will down more than a thousand dollars.

I signed up for a home warrenty and attempted to use it twice. The first time they sent me the number for someone that does not provide service in my area. They did finally send another name and number but I had the problem fixed (on my own nickel) by that time. The second time I made a claim they again sent me the name of someone that does not provide service to my area. I have attempted to call several times and can not reach anyone to talk to. I have sent several emails and received no response.

The first claim cost me $495 to have a hot water fixed. The second one looks like it is going to cost me $190 for a new garage door opener. I am lucky in that my credit card has been changed so they will not be able to continue to bill me for their "services."

On 12/1/2007 I agreed to a one year contract w/NHP, and I paid monthly with my Discover CC. I requested service one time and they gave me a name that "couldn't" schedule me in a timely fashion because he was too busy. I, then, called NHP and got another company name and was told to make contact with them. NHP rep didn't have the company's phone # available. I called the local guy and he told me that "he had never heard of" NHP. I called back to get another name, and they told me to get it fixed and send them the bill. By this time, I knew that I had a problem on my hands; so, I got the appliance repaired and never submitted the request for reimbursement to NHP. However, I did decide on the spot to cancel my contract at the end of the term (12) months.

I wrote and mailed a letter of cancellation (43) days before contract termination; however, no acknowledgment was received, and I soon determined that NHP had no intent to cancel the contract as requested by me. I finally got the monthly charges stopped thru Discover Card account services, but the payment of the (2) charges that were allowed by Discover remain in dispute. I've talked w/Discover multiple times, supplied them with the info on NHP that I have gleaned from the AG's in the states of AZ, TX, LA, and now NY. I've now turned this over to a local attorney to handle for me. Maybe some other or several AG's will join the NY AG to make this a federal action. Let's hope so.

My husband and I decided to start a family and needed a bigger house. We had our house on the market for two years with no success. We finally decided to keep our house as a rental which would allowed us to move. We purchased a year long home warranty plan to cover any unforseen difficulties. National Home Protection offered a $50. gift certificate for a year contract. I have completed the paperwork for this and contacted them several times without any resolution. Our bigger issue is two fold. First we needed a plumber and called the company to get a network provider. They gave us a name and number but when I contacted them the provider did not offer the service we needed done. (This provided also stated they have a difficult time with this company making payment.)

So I called the company back to get another name and they said they would email that to me by the end of the day. Which did not happen. When I contacted them again the next day they gave me another name but when I called that provider the number wsa for heating and cooling and I asked for a plumber. I called the company yet again who said they would get a provider and either email me or call me with a provider. They never did and I ended up paying out of pocket. Keep in mind each time I called it was at minimum a 60 minute call wait. They informed me if I could send them this bill and they would reimburse me but I am not holding my breathe. I also contacted the company about my stove.

They sent someone out to look at my stove in a timely fashion. However the provider explained they no longer made the part my stove needed. The company then offered me a buy out instead of replacing. I declined they raised the buy out and I again declined. The company then agreed to purchase a new stove however informed me it would take up to 16 weeks. It has been 16 weeks and I have no stove. Every time I call and ask them for a delivery date they put me on hold. I call back and ask to speak to someone other than a call center rep. and they state "they will email on my behalf and I will get a return call or email." staff is currently busy.

I have never got a return call or email from management. They now put me straight into voicemail once they pull up my account. I am without a stove, gift card, and $100. I paid for out of pocket for a plumber. Not to mention the hundreds I spent for the policy. The company is not respond to my calls or emails. I have left emails for claims department and the disputes dept. without response. Do I purchase another warranty with another company and call this a loss? There should be some coarse of action we as consumers can take when companies fail to uphold there end of the contract.

I've had nothing but trouble with this company! After reading everyone else's comments coupled with my own experience, I started researching class action suits and came across this:

http://www.courthousenews.com/2009/04/27/National_Home_Protection_Won_t_Back_Up_Warranties_Class_Claims.htm

Check it out! I say we all join in and make sure this company doesn't get the chance to rip off anyone else!!

I put a servie call in for my air conditioner that took about month for them to get someone to my house. Amazing heating and air came out to fix it on 5/20/2008 and received a authorization number NHWP to replace my thermostat. Now I am getting the portion of the bill with finance charges that NHWP will not pay. I paid to renew my policy they took two payments out and I had to send in a lot of proof that it was taken out of my account twice to get my money back.

I have been with National Home Protection for 2 years. Never had a problem until our dishwasher leaked and ruined all my kitchen cabinets. I kept calling and calling and not answer "system maintenance".. I even tried submitting online claim and that also failed.

I did further research and found the AZ Attorney General failed a claim against them that they are not authorized to perform work in AZ. I also have been in touch with a local law enforcement in NJ who is investigating them. I found out they moved out of NY and moved to NJ. I stopped them from withdrawing anymore funds from my account and sent them a certified letter informing them. They never fixed the dishwasher. I worked with a local company and got ti fixed.

To Whom It May Concern:

I have been contacting National Home Protection for the past seven (7) days. (I started calling them on April 27, 2009) Every time I call, I get a recording that states that they are closed for system upgrades.

My contract expires on 7/10/2010. I have renewed twice and have never received my $50 gift card to Home Depot.

I have faxed my request to them and have not received a response. I have also emailed them and no one has responded.

I want my request completed or a full refund of all of my money.

I am extremely disappointed in this company's service. Has this company gone out of business? What recourses do I have?

My warranty ioncludes the heating, electrical, the plumbing, Air conditoner and the refrigerator.

I have repairs that needs to be made. My reapirs involve a burners and oven on stove not working, garbage disposal not working, faucet leak and a leaking toilet.

If these repairs are not made soon, major damage will occur.

In Sept 2008 I bought a service plan from the co. over the phone. I understood that I needed to pay for it using a credit card The sales person told me I could pay a monthly payment. I agreed . When I got my Discover card statement it had two charges of 412.14 on it. That was supposed to be only ONE charge.That was also the annual charge it was not broken down into 12 monthly payments like I agreed to pay. I called Discover card and told them I wanted to file a dispute for the unauthorized charges.

I wanted to cancell the policy. I was told I had to call the company NHP and tell them . I called and never got to speak to anyone except an appointment taker, They always said they would give the call to a manager or supervisor and they would return the call in 24 hrs. No one ever did call me. I must have been in contact with them at least 20 times . Discover card has resolved the double billing issue.

Then I had need of their service when I called to have a repair man come out they sent one. I paid the co payment. I called once again in January 2009 to have someone come and look at an appliance and was told the policy was inactive. Around that time I got my statement fromDiscover card saying I had recieved a credit balance refund of 412.14 I requested they send me a check
for that amount. I belived that NHP co found reason to cancell my contract and did so. I NEVER recieved any communication from anyone regarding this. Not even Discover card. It was when I called inquiring that I was aware of the situations. Once I called NHP and again was told the contract was inactive. I belived the matter was settled. I was ok with it . I thought I got my money back and they cancelledd me. Yesterday I get my statment from Discover card with a late fee and another 412.14 charge from NHP. I called Discover card got no
help was told that NHP had a valid charge. I never authorized or had any contact with the co since January 2009. I got the refund check from Discover card in Febraury and considered the matter closed. After 6 mos of frustrating nerve wracking continuos calling on my part hrs of phone conversations. I thought it was finally ended . Now I called Discovercard and was told the check was issued in error . The rep should hve never sent it. When was anyone going to let me know that if I hadnt called regarding the new charge . They had no answer . I was very upset. They told me to call or write consumer affairs. I owe them the money. I have no contract for service with NHP , I get voice mail for the 4 times Ive called. No personal contact, left mesaages. I need your help. Im a 64 yr old widow.I just wanted some protection
against the raising costs of repairs.It
was a hardship to take the full amount of 412.14 out of my savings to pay for it in full like they demanded but I did it.Then I get cancelled with out any notice and get shoved around with Discover card. Now you have the money now you dont. Ive been a cardholder with them since 1993. In good standing.
I cant understand any of this. Ive been taken advantage of. I want this resolved once and for all in writting .
I want your help . Please contact me asap . Im about to have a nervous breakdown over all of this. Im on disability and in poor health.
Thank you
Maryanne MUeller
2 Abbington ct
Streamwood Il 60107

630 728 5518

I have too been with NHP for three years. I am paid up for the next two years. I have filed 2 claims, both of which were denied. I am trying to file a claim right now. I have been calling for over two weeks. When I finally got through, I got a woman who said "sorry but your account has expired for not paying" then she hung up. I finally got through again, I had my info in hand (the exact dates and amount I had paid) and she says, oh, I'll have a manager call you back, and she hangs up again. Since purchasing the warantee, my phone number has changed, so exactly how was someone going to call me back?

Two days later, I get through again, and yes I can tell it is the same extremely unprofessional person on the other end. I start the conversation with, "Please don't hang up, I have a new phone number I need to give you!" So I give her the number, make her repeat it back to me, and that was over a week ago. So, basically, I have not even technically been able to file this claim as the person will not take it saying that I did pay. I have no doubt they will deny the claim anyway, as usual.

I have filed with the Better Business Bureau. I hope everyone else does too! This company is a crock and I want my money back. I have over $1,000 invested in three years, have never had a claim (at least one that they approved and paid).

I have had a home warrantee with NHP for over three years. I have been denied every claim. Most importantly, I have been trying to file a claim now for over two weeks. They are no answering their phone. I tried to do it on line, but it requires some kind of password that I do not have. Basically, I cannot file a claim.

I paid $496.00 on 7/22/08. I would at a minimum like to get a refund. I would prefer to get the service that I paid for.

THIS COMPANYT IS ALWways down for system maintenance. If you do get through you are placed on hold forever! My problem is that I do not have a policy with this company and do not want to be a part of there business. They gave me a price quote over the phone and have since been debiting from my account, this company owes me money, and I want it back. I will have to go through a great inconveneince to have this action stopped by closing and opening accounts. Why have this company not been reported to Better Business, FBI, CIA, or someone?

Damage to my intelligence and just messed up my day, week, and month. I want them out of my account and my life.

I signed a contract with NHP in 7/2009. I still have not recieved the Home Depot gift card which was a part of the promotion. Nver the less. THe water heater is leaking all over the basement floor. I call for 24 hr service. I get a recording for 2 days saying they are closed for upgrades. When I finally get a through I am placed on hold for 50mins.to find out that they will take a look at at it but if you need a new one that is not covered. what???

Cant really argue when water is on the floor so I file a claim and they send the email with the number of the company for me to contact. i contact the company only to find that they no longer work with NHP. I wonder why!!! I have been paying for this type of customer service, no thank you. Please learn for my mistake and my cost of potentially $800-900 for this repair.

I could write a book about my dealings with this company, but I'm waiting for a reimbursement check of $127. Called on 3/25/09 and said accounting was closed because computers were being updated--call back on Monday. Called back on Monday, waited for over 10 minutes before being told by Erika, and was told Check is in the mail. It was sent out on 3/27/09. Called on 4/2 to verify check was in the mail. Spoke with Stanley, who hung up on me. I spoke with Amy and Katie, who told me accounting was updating computers (again) and call back on Monday.

I called Monday 4/6/09, and couldn't get through because the phones aren't working. Kept getting this message Callcentric Message 1007. The person you are calling is not available. Please call back. After trying several more times, actually got through and was hung up again (so fast I didn't even get her name). I have left at least 4 messages for S. Patrick and/or L. Harris to call me back, but they refuse. Plus, I still haven't recieved my $50 Home Depot gift card I was promised LAST YEAR when I signed up (June of 2008).

I just want my check and gift card.

This is my 3rd year paying NHP National Home Protection 373.71 for basic protection on my home. We've never needed it until now and they are not available. They do not answer their phones. I have never received the rebates that I was supposed to get and also had the dates certified andsentthem in the correct time frame. When I signed up again they gave me a discount for the rebate problem and com-ped me the first 3 service call fees of 60.

Now I'm using for the first time and it looks loke I've been taken to the bank. The rebate program was flakey and raised the red flag, but because they compensated for their error I was suckered into giving them more $$$. OS here we are with a broken dryer and a broken airconditioner that are not covered. THe money that we spent the last 3 years could have easily cover the cost of the repairs or even a new dryer and some of the A/C cost. So now how do we shut these people down. What do we do. I wnat to see these crooks and all their affiliate in jail. Really tired of being ripped off as a consumer.

We have paid them over 1000.00 the last 3 years. Never got service, now that we need it they are not available and we still have to spend the $$. We squezzed to pay them the amount we did every year as a plan to save $$ in the long run, because we are just squeezing by out bills and now we have to use credit and go in the hole for the repairs we need.

Frieda has lied continuously! I've had it with National Home Protection. The last lie concerns a buy out on our washer. They notified me of a buy out price in early February & I've never rec'd a check, even after numerous call & email.

National Home Protection Inc should be shut down by the State's attorney office. Do not buy their warranty!! They will deny your claim or not give you the buyout after they tell the contractor to leave your premises. Your only recourse is to call your credit card company and dispute the charge. I did, and I got my money back. That is your only loop hole.

NHP told the contractor to replace my garage door opener with a substandard product. The contractor refused and NHP said they would give us a buy out of $205 instead, which they never did. NHP refuses to pay this contractor's invoices from other claims.NHP plays dumb. They do not pay contractors or honor their contract. BEWARE! There are other warranty companies who are legitimate.

This company should be put out of business. They not only do not make good on their promised rebates, but they lie about providing service as well. I have had a plumbing problem and they said that they had contacted someone and that they would e-mail me. This was 4 days ago and nothing . I called tem and was told the same story again. I have already signed an affadavit with the state of NY on the rebate lie and this just verifies the fact that they lie ande lie and rip people off.

The 3 years was almost of non prorection was $989.76 -The plumbing repair is being done by a local plumber that I hired. Water damage to my wall occured

We are a plumbing contractor in Columbus, OH. We did a job for National Home Protection Home Warranty in December. It is now March and we have not been paid for this service. In reading all the other complaints, it is clear that this is standard operating procedure for this company. Like all the others, they first told us they never received the fax, so the invoice was refaxed. Then they claimed they needed more info, which we submitted.

Finally, after holding on the phone for hours, we were told it was processed for payment and the check would be going out on February 27. It is now March 16 and nothing has been received. At this point, they don't even answer the phone. Numerous messages have been left and an e-mail has been sent with no response. Judging from the number of similar complaints it is apparent that this company is operating illegally, ripping off both homeowners and cotractors. Contractors need to be warned NOT to work for them, and homeowners should NOT buy this product as they, too, will either be ripped off, or may even be billed by the contractors who perform the work in good faith expecting to be paid by NHP.

We were very fortunate that we did not have to purchase any materials for this job. We are only out $40 for the balance of the service call not paid by the homeowner.

We are electrical contractors in California and was contacted by NHP to do some home warranty work, which we did. We submitted all the necessary paper work home owners signatures that work was performed and invoices for work performed. They have never paid us, we call and write letters and they will not respond. We leave message after message and they do not respond. If you are a contractor do not do work for them they will not pay you. Furthermore I had the homeowners also call that we did the work for and they got no where. A VERY BAD COMPANY, THEY WILL NOT PAY NO NOT WORK FOR THEM.

NHP owes us money for material and labor that we had to put out to repair the homeowners problems.

I own rental property in Arizona. Last year, April 2008, service was requested for HVAC problems and was serviced by a local company. NHP has not fulfilled our warranty agreement and paid the vendor. Therefore the vendor is now billing me for the uncollected services. I have tried to email NHP with no results. I called several times to NHP and was hung up on. I asked to speak to the supervisors S. Howard or R. Sanders and they are not available and have no voice mail.

When I finally did get a word in, I explained that I wanted to get the problem resolved. S. stated that the vendor needed to contact NHP and that even though I had a warranty with NHP they would not provide me with any information or written statement. S. continued to state that I had no entitlement to payment information.

The original bill for $179.68 dated April 24, 2008 is currently past due and the vendor is seeking recourse. I feel that I have paid this already in the form of premiums paid for a warranty with National Home Protection.

I filed a claim with my home warranty company National Home Protection, Inc (NHP), on 8/4/08 about my water heater. My water heater wasn't producing hot water and I needed someone to come out and look at it. I received an e-mail from NHP on 8/5/08 that my claim was assigned to Drain Openers and they would contact me to set up an appointment. Drain Openers came to my house early on 8/11/08 for the repairs. They discovered that a part needed to be replaced. Drain Openers called NHP and NHP told them they had to review the claim for approval. Drain Openers then left to attend to other customers. I proceeded to call NHP about the status of my claim numerous times through out the day and was told it was still pending.

Finally, a few minutes before 6pm NHP called me and told me my claim was declined due to a preexisting condition. I asked for an explanation and was told I need to file a complaint with NHP through e-mail and that there was no one for me to speak to. During this time my water heater was in pieces so I called Drain Openers back and they came out and repaired my water heater and I paid for the repairs $300.00. I did call NHP back and did talk to someone and they offered me $100 for my trouble. I was also advised that my preexisting condition was due to my policy renewing and there was a 24 hour waiting period to file claims. I had a policy with NHP from 8/4/07 through 8/4/08, I then renewed my policy in July 08 for additional 3 more years and that policy started on 8/4/08.

My policy never lapsed nor expired, it was renewed so I should have been fully covered. I also looked in the contract I received and there is nothing about a 24 waiting period for filing a claim when a policy is renewed. (side note, this was my 1st claim with NHP) I stared e-mailing Frieda Harris at NHP about this and that I wanted a good reason to why my claim was declined. I really do not believe she read my e-mails or knew what she was doing because she continued to go around the subject and never answered my questions. I then receive an e-mail on 8/19/08 that BDKARR Handyman Services was assigned to fix my water heater. I called NHP and told them that the repairs were completed by the 1st company assigned to my claim Drain Openers. I asked to talk to a manager and was told that I would need to submit it through e-mail.

So again I e-mail NHP about this issue and advised them I would like them to reimburse me for the repairs and that I was still waiting on the explaining to why the claim was declined in the 1st place. I was then told the reason now for my decline on my claim was because I had the repairs done with out their authorization. I called NHP every week about this and was told someone would contact me or e-mail me. I didn't hear anything. I finally told them I was going to take this to the BBB and I did receive an e-mail from Frieda Harris asking how she can help. I had to start the whole process again. I gave her a deadline for an explanation for 2/27/09 or I would start legal action and file a claim with the BBB. She told me I would receive a response before then and not to my surprise I'm still waiting for that response. I do have all the e-mails that were sent to me and the contract.

I've paid $1500 for my home to be protected by NHP for 4 years. This was/is my 1st claim with them and it was declined and I had to paid $300 for the repairs. I have done my best to resolve this matter with them. I've gone through their channels of communication, called, e-mailed and still do not have closure. I've taken time off work for this, I've had to call during my work day (due to them not being open on the weekends and closing at 6pm EST), and have wasted time at home sending e-mails that do not get answered. This claim was in Aug, 2008 and it is now March 2009. I also have 2 and half more years left with this company and do not feel confident that they will protect my home.

I have had my home about 3 years with no problems. I maintain maintanance on units on regular basis. The home is now about 16 years old. During the past few weeks my water heater began to have problems to point can only run water about 3-5 minutes and then run out of hot water to just warm water. I called Nationwide my so calle home warranty carrier and filed a claim. After no response for about 5 days and then calling 2 additional days,I was told they were trying to find a contractor. After several more days one finally contacted me. On inspection the plumber told me that the unit after 16 years had finally gone so bad not best to repair. Over the last 16 months I had replaced the elements, heat control and pressure relief valve, but these parts were fine, however the glass inside the unit had finally worn and water leaked from the bottom and element. He said this is not uncommon for a unit this old and particularly considering the hard water in this area. I noted I drain the unit about once every 6 weeks just because of this problem. He told me he had never worked for Nationwide, but did work for other companies on a regular basis and they would once talked to them cover it as he had never seen a unit with this problem rejected for a claim. He calle and after a conversation with th rep. at Nationwide, he told me the claim had been rejected. He said they did not give him a reason, and he couldn't think of a reason for denial. He was not a happy guy about it and said I should call and appeal. I called and was told the reason for denial was due to rust and corrosion on the unit. I explained that I had owned rentals and homes in the past and because water heaters use water, of course there would be some rust and corrosion and the plumber said that almost all units that finally get so bad not to repair they all have that problem. The glass finally wears out and then water gets fast to cause this problem. The rep however would not listen and said I could do nothing about it. I went and read the terms and conditions and in the section concerning water heaters there is no mention of this problem as a exclusion and denial of claim. I called and asked to talk to a supervisor. I was eventually given back to the woman I talked to before, and she said she was the supervisor. She then stated I was rejected for service for rust and corrosion as part of section 9.3-2.3 were it talks about improper installation/previous repairs. From ths it appears as a catch all for anything they can use to deny claims. It in fact nullifies other sections when they say it covers moduels, componets and parts for the unit to function properly (paraphasing) But the section she cites then again nullifies that. It talks about misuse, not proper care etc and mentions rust and corrosion. I told her it was not logical for her to do this as things with water once they go down will rust and being broken is what caused the rust or corrosion. Once she refused to deal and was rude, I aske to speak with her supervisor and was told there is no other person to talk to and gave me an email address to write to. I then told her I wished to cancel my policy if paying $33.00 a month and couldn't get the service, I didn't trust they would do things if needed them in the future. I was told I could not cancel and if I stopped payment I would be turned over to collection. She said if I had other claims and as this wasn't in compliance with there terms I would again be denied and if after a year I wanted to stop policy I could do so then. I got so angry I had to end the call, as started to get heart pain and being a heart patient,my wife said to stop arguing and try other sources to resolve this or make complaint.

I have for several days had angina as I think of this. We are only with limited hot water. I had to pay $60 for service call and that only covered the plumber coming out and saying unit needed replaced. I pay $33.00 a month for a warranty which apparently the company is a fraud and only collect premiums and deny claims on regular basis. You according to them cannot stop payment on the warranty for a year. I am going to and they can go through process of collections and I will fight it at that level. I have had warranty with other companys for many years and never had a problem like this. I have talked to various contractors who say they have had problems with Nationwide and although much business is in warranty, they refuse to work with Nationwide after being burned several times and rate of denied claims they then had to work out with person needing work. I now have to pay about $550-&750 for new heater and installation.

The second is our viking range which has a rear ventilation system. They are attempting to call this a range hood, which is not what it is, and have also denied this as well. We have lost the $45 each service call on each item, and they should not have even sent the second person if range hoods are not covered. It is clear this company does not stand behind what they sell.

Loss of time, frustration, and repairs I am now going to have to pay for when I thought I had a home warranty on my home.

I am a plumbing contractor in bullhead city AZ. NHP contacted me to see if I was interested in doing work for them. said yes! What a mistake it was. I have done 2 calls for them in 2 months september and october. and was sent out on a 3rd in December that I walked away from because because I had to install a 300.00 part. Knowing I have'nt been for the last 2 jobs yet.

I have 2 open invoices. as of 2/17/09.the only 2 call I did for them. I have call the billing department several time to get an answering machine. I have faxed over the invoices and the services order 4 times when I finly got ahold of someone in the claimes department. because that is the only way I can get a live voice they said they have not gotten any invoices I faxed to them so I faxed them again the 5th time I call them and said that they got them and a payment will be mailed out 2/6/09 now it the 17th I spent an hr1/2 on the phone trying to find out whats going on they said that have no invoices on file. but a month ago they had them. Now I feel I have to file a lean on the homes but realy don't to because it is not the customers falt. I will not do another job for them.

Beware any contractors stay away from NHP. they won't pay you. I feel for the custormers who have been taking by them. or who can't find a contractor to service them.

I bought a home warranty from NHP using my American Express card. Part of the deal was that I would get 5 $50.00 Home Depot gift cards for signing up for five years. I submitted the paperwork just like they said. When my gift cards never came. I called them. They said I didn't follow procedure and that they couldn't give me the cards. I then contacted American Express about this. They told Amex that I didn't follow procedures and Amex denied my request for refund.

Later that year I needed to submit a claim. When I called I found out that NHP had canceled my contract. I then took them to court in TN and won a judgment against them. They haven't paid up yet. As of now 5 Feb 2009 I am out $1650 for the worthless contract, $350 for a plumber and $2000 for a new frig. NHP is a 100% fraud. They do not honor their contracts and do not supply the gift cards that they promise. I have lost $4000 plus countless hours emailing and calling trying to get this fiasco straightened out

I had three issues mostly minor and none of them were repaired appropriately. Here is an excerpt from my letter to the company outlining my issues. I really wish I would have checked here first....

In regards to your companys service, I have had three issues come up and not one of them has been handled satisfactorily or completely. In addition, your sales people are elusive, dont communicate well and never solve the issue. The three issues I am referring to are the following:

* Issue 1: Thermostat Replaced: Earlier this year my AC unit was not working. When the company came out to check it the problem was determined that my wall thermostat needed to be changed. The technician changed the unit. When I went to reprogram this unit to my original setting I noticed that this was a non-programmable unit. I had a programmable thermostat prior but the person changed it out with a basic model. When I called the AC person, he was great and very willing. I loved his customer service and response. He stated he had no problems with coming back out but when he contacted NHP your company was holding back payment. I asked why and he stated there was a problem with my bill/payment.

Now the challenge with this is that I have automatic billing on my card. I immediately followed up and found that this was not the case as your company regularly charge my card and a charge had occurred on schedule. I was then told that this would be handled. I followed back up with the technician and he told me that I needed to work through your people. I never received a call or any communication stating that there was a problem. I have called the office over 4 times in reference to this issue to no avail.

So today, I followed up and Rachel, who by the way refused to give me an ID number, last name or anything that would distinguish her, stated that she would have to put in a new claim. This makes no sense, as the original order was not effectively completed. If the work had been done correctly and completely a comparable thermostat replacement would have been installed. The technician stated he had one and would swing by and fix it correctly with no problem.

When I asked to speak to a supervisor with Rachel, she asked me what for and refused. Then upon my insistence and with issue she went to check and see if he wanted to speak with me? and came back without a supervisor...This is ridiculous and unacceptable!

* Issue 2: Furnace Draft Motor. My latest issue was that my draft motor went our on my furnace. I immediately contacted your organization as a major winter storm/cold front was coming through and I wanted to get this fixed prior. I called NHP and was assigned a HVAC person to contact and have come to my house to determine the problem. I called this person and called Friday morning Monday morning with no answer. I finally reached someone and was told that he did not service my zip code. He told me to call back and he would call also to get reassigned. I called back and was given another contractor.

However, when I contacted this person he stated that he could not come because his truck was down and he suggested I call back because he did not want me to have to wait to get this issue fixed. So, I called back for a third time and received another contractor who did not respond promptly. Meanwhile, this process is going on and on over a week. Very frustrated, I called and I explained that I needed another person and the sales person I spoke was very nice and responsive and customer focused. As she heard all that I had been through she stated that I could contact an HVAC person since we were having such a difficult time and to pay for the repair and I would be reimbursed. We spoke about how long this would take and I was told a reasonable time. I heard her say once the repair was done, to call in for and authorization number and fax the form...

After the repair, I filled out the form and called in for the authorization number and was then told that I was supposed to get the number prior. In speaking to this person they told me to send in the paperwork with an explanation of the mistake. The most important aspect to me was that I worked diligently to work within your system, I did not request the outside company so it was not as if I was trying to get this specific company. I only wanted my system fixed... I then called back verifying receipt of the document and was then told that they had sent me an email stating they wanted my maintenance records... I called back and was told to send an email to the Dispute group. I did and still have not heard back.

This issue I have diligently attempted to work through your companys process, to work with your authorized technicians only going outside upon the recommendation of your customer service rep. I did not ask for an outside group it was suggested. It appears as a standard process it is the practice of your company to virtually automatically deny claims or not approve them as a practice.

* Third Issue: I also had a dryer that was checked and was told that the dryer needed a couple of parts i.e. a seal replaced. Again, I never hear back from the service person or NHP. When I spoke to Rachel after not hearing anything, I found out that this was denied. I contacted the service person and he stated he never heard back from NHP....

i had to call nhp about my stove . i call them on 1/21/2009 to get my stove fix clame # they sent out jasco appliance repair 1/23/2009 they sad the parts were gas valve and bake ignter i have called nhp every day to find out what was going on they jest gave me the run round. i have not have a stove from 1/21/2009 and had to get a electric frying pan and outher . and i still have no stove and my electric bill is hight

Partly the service has been OK. I signed up last June prepaying 3 years with a 30-day waiting period before coverage. Soon after the coverage began our water heater quit. The first plumber was on vacation, but a second came and fixed it just fine. More recently our heat pump blew some connection part. Another serviceman came and ordered a part. It took three days, but it was repaired satisfactorily. On the other hand, I'm still working to get the Home Depot gift cards that were promised.

Purchased this home warranty and had my first claim. NHP refused to replace the garage door opener and offered a buyout instead, which was far less than the actual cost of replacing the mechanism. They DO NOT return calls or respond to emails once you question their adherence to their own contract and their promises. You will merely get a customer service rep that says she can not help you and not offer any other numbers or individuals to talk to for resolution. I don't think I would have ever recieved the buyout check either, had I agreed. I would have been stuck with the whole bill. I am disputing the initial premium fee through American Express, who is more than happy to help me. My garage door opener is still broken. I never had this problem with American Home Shield when my back up battery for our sump pump failed.

Made claim. A service man came. He said he had to order a part but never returned and never returned any calls. National Home Protection did not return calls or emails.

We lost the total premium plus the $45 we paid the contractor and never got service

When I signed up for home protection I chose NHP because of their claims of service,coverage of systems for my house and the price was right compared to other home protection plans. What I got for my money was nothing. No service no satisfaction only stress. They assured me when I signed up they had plenty of contractors in my area to handle any emergency.

Come to find out there are no NHP contractors in my area they just pick contractors out of the phone book to contact for service, some not even in business or in the area. Most contractors will not deal with NHP. I had a plumbing problem and paid a local plumber for his services then faxed the bill per NHP instructions three times to NHP minus the $45 service call and three months later still have not been reimbursed. On another occasion a different plumber fixed a minor problem at my rental house after first getting approval from NHP. I paid him the $45 service call and he submitted his bill to NHP. Two months later I paid the plumber the balance on the bill as NHP still had not paid him.

When my A/C broke down requiring $600 of repair work from a licensed contractor NHP promptly denied the claim saying its not covered even though its not mentioned in excluded coverages. I applied for the $50 Home Depot gift certificate twice, no luck and then was told to resubmit my request for a Lowes gift certificate. It has been 8 months and has not arrived yet. This not to mention having their telephone rep. hang up on me when I informed her of my situation.

NHP has cost me alot of money,time and stress searching for contractors to do repairs to my property which I paid them to take care of.

I am out $3000 for 3 years of worthless home waranty protection on three properties. I must now find contractors to work on my rentals since there are no NHP authorized contractors to be found.

1)never got $50 sign up promo Home Depot Gift Card. 2)never got $24 overpayment refund 3)had approval for serice call that cost more than my contracted $45 fee -and they will not pay me back the difference. 4)they will not pay for any of covered refrigerator repairs. 5)they will never let you talk to anyone in management or supervisor to get answers - just hide behind emails.

Why can't a class action suit be filed against NHP? I purchased NHP's home warranty in June 2008 when I bought my home. In July, the dishwasher quit filling with water. A vendor came to check the dishwasher finally in November 2007. A part was ordered, but because NHP never paid for the part, the vendor refused to install. Repeated calls to NHP resulted in empty promises until the contract expired in April. Thereafter, they said my claim was closed and the contract was no longer valid.

I should have learned my lesson and not believed them when they promised that a renewal of my contract would be viewed as no lapse in coverage. Therefore, I paid another $350 for another year's contract in April. In May 2008, my air conditioning duct work in the attic leaked down the wall into one of my bedrooms. NHP refused the claim, stating that my contract had only been in effect for 30 days. Therefore, I had to pay in excess of $500 to replace the leaking duct work.

Later, I contact NHP with a claim because the A/C continued to run repetitively. I was concerned that the fan may burn out, and my electric bills shot up. Per their request, I faxed proof of payment for the repair leaks, but they say they have not received it and I must re-fax it. Finally, NHP refused to cover a claim for my stove, stating that the door is not covered under my contract. I asked them to send me that in writing, as that is not stated in my contract. This continues to be a fiasco.

$350 for annual service contract, covering all major appliances and central heating systems. I have not received the $50 Home Depot card. I have spent $50 twice for service people to check my A/C and dishwasher. No one has come to service my stove or new A/C problem.

I called for service and sighed up. I was told that if I did not want the service that I could cancel with 15 days without charge. I called back within an hour because after going over my budget it would not fit in. National Home Protection warranty cancelled but kept one month service charge and told me it was part of their policy for signing up. What a rip out. National Home Protection Warranty sucks!

Jeffrey set me up with a home warranty policy back in April 2008. He explained to me of what i would be getting if took Their MSP plan. Since then i have had nothing but expert service with an excellent claim and customer service department. NHP knows how to make a customer happy and keep it that way. After i saw how good the service is i set up the rest of my properties with Jeffrey (14 properties in total) and i also got my 14 $50 gift cards to home depot which i used to put in the new deck i have been wanting. Thank so much Jeffrey and NHP for wonderful service!!!!

There was no physical damage just satisfaction with National Home Protection!

"Please contact me at the Ocean Twp. Police Dept in New Jersey (732) 531-1800 Ext. 231 or E-mail speters@oceantwp.org. Thanks."

I telephoned Lt. Peters immediately and he asked me questions about my experience with NHP and he made note of my Email address. Lt. Peters said that his Department has been investigating United Home Warranty, which was owned by David Seruya, who now owns NHP. The Ocean Township Police Department is also trying to work with the NY State Office of the Attorney General regarding a pattern of deception with Seruya's companies.

If you have not heard from Lt. Peters, I urge you to please contact Lt. Peters and inform him of your experiences with NHP.

ALSO, EVERYONE NEEDS TO FILE A COMPLAINT WITH THE NY STATE OFFICE OF THE ATTORNEY GENERAL AS FOLLOWS:

Log onto the following http://www.oag.state.ny.us Go to "Resource Center" and Click On "Consumer Frauds" then Click On "Filing a Consumer Complaint." Click on the down arrow next to "Choose a Regional Office." Scroll down and Click On "New York City," then Click On "GO." Type ALL pertinent information and COMPLETE THE FORM IN FULL, THEN PRINT IT. Mail to the address at the bottom of the form. BE SURE TO INCLUDE COPIES (No Originals) of ALL IMPORTANT PAPERS CONCERNING YOUR TRANSACTION

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Thank you so much.

We are a contractor that did a couple of jobs for National Home Protection. We went out to THEIR customer's homes and completed the repairs on THEIR customer's broken appliances. Then when we submitted OUR claim to this company to have them PAY Us for the repairs, they SAY they will pay us and then we never hear from them.

IT has been SIX months and they will not answer the phones OR call us back. I leave message after message and NO return phone call from them. I FINALLY did get through to them and AUDREY told me she was putting them through for payment and that the claims were approved. IT has been over a month and STILL NO payment. THis is the WORST company I have ever had to deal with. CONTRACTORS BEWARE!!!! you WILL NOT GET PAID FROM THIS COMPANY!!! oh and HOMEOWNERS BEWARE!!!! You will NOT find a contractor to accept your work requests through NHP because they have been burned by this company.

We are out almost $500.00 in lost labor and parts payments. And that does not include us haveing to PAY our technicians wages to complete these repairs. Also not included is the LOST revenue from a legitimate PAYING customer that we could have taken care of instead of LOSING money on this company.

A month ago we called national home protection to repair our dishwasher. A technician came out and said that part was needed and that they would order it and return to do the repairs. The technician was with Jayme's Enterprises LLC (732)361-8134. After a month of numerous calls to follow-up with national home protection and Jayme's Enterprises, the technician came to install the part on 11/11/08. The dishwasher still does not work and we were told that another part needs to be ordered and they do not know when they will complete the repairs.

I am out the cost of the home warranty as national home protection does not appear to be making the repairs and will either have to pay for the repairs myself or buy a new dishwasher.

I have purchased a National Home Protection Home Warranty service contract to provide protection against the expense of repairing or replacing existing home appliances and mechanical systems, which breakdown due to normal wear and tear. I have filed two claims with them which both have been denied. The first claim was for an Air Conditioner repair that was denied to due National Home Protection stating the air conditioner systems were not maintained correctly. I sent the maintenance records and they then denied them because the serial numbers of the units were not on the repair orders. Each time I would provide them with answers to their questions they would object to something else.

The second incident was for a microwave which they would not pay for the repair because one of the parts (note there were several parts broken) was under a parts only mfg warranty. They refused to pay for the labor or the parts that were not covered under the warranty. After reseaching National Home Protection more I have found that they have a history of not payting for anything. I have asked for their refusal in writing and all my paperwork back and they said they would but have not provided any of the paperwork they promised.

The economic damage is about $1,400 for the Air Conditioner repair and $220 for the microwave repair. Plus the $400+ annual fee I have already paid them.

I called them up to fix my broken cooking range. First they asked for my home inspection. On providing the home inspection they said that they will not approve becuase the home inspection was done 25 days before my move in date and that was unacceptable. They also took two months to provide me with my contract and took three weeks for them to make a decision to deny my claim to fix my range.

They also say now that I cannot cancel my contract. I have reported to the BBB as well. I dont understand why the state of New York does not take any action against these scammers who are eating away money of Americans to earn them the hard way.

My cooking range is not fixed. Not to mention the $45 i spend for someone to come look at the fault

I have had a broken microwave since May 28, 2008. It is part of a built-in, integrated oven-microwave by GE. My first claim to NHP was processed on May 28th, when I reported to NHP that it was not working. An appliance rep assessed the situation on May 29th and attempted to notify NHP that the unit was not repairable. The appliance service associate did not receive a response back from NHP. When I checked with the appliance repair company on June 10th, I was told that they still could not get a response from NHP so I followed up with NHP on my own.

On June 11th, I called NHP to check the status of my claim and was told that it had been closed because the unit was not repairable. I was not contacted by NHP prior to checking on this. At that point I was informed that I could opt for a buy out of $152 to purchase a replacement unit myself.

After investigating this option, I found that the replacement cost was over 4 times the buy out option so, on June 12th I asked NHP to replace the unit. I was then informed that it would be approximately 12 weeks to get a replacement as the unit was on back order. I authorized the replacement order.

On August 11th I called again to check on the status of my claim. I was informed that my claim was closed and there was no further action, however I could still exercise my option for the buy out. Again, I explained the cost difference and asked for a replacement unit. At this point we lost 2 months of lead time in obtaining my replacement unit, and I had to purchase a temporary microwave to get by due to an additional 12 week lead time.

I was told that I would have to file an on-line claim with their disputes department.

I registered this history on-line and received the following response:

I called again on Oct. 6th, to obtain a date and asked to speak with a supervisor. I was told by the CSR supervisor that I could exercise my option for the buyout of $152. I explained, again, that I could not replace the unit for that cost and prefer to keep the original replacement claim open. Then I asked again for an approximate date, but was told that there was no replacement order because NHP could not find a replacement unit. How could there be a 12 week lead time on a back order for something that has never been ordered?

NHP has lied to us on several occasions. Our 1st complaint came from our washer going out. We called and it took 3 days and several calls to find a contractor who would deal with them, Finally we got one who said the washer needed to be replaced. We called NHP and they said they would offer us a buy out. In other words they offered 250.00 toward a new washer. I told them this was not what we had agreed to in our contract. Then all of a sudden the contractor can fix the old one and works for 3 days and finally gets it fixed, kind of as it still leaks oil all over the floor when ran.

Next we had a hot water heater go out, We tried for q week to get a contractor to fix it, After 4 diffrent referrals one finally came out. Said it needed to be replaced, The contractor tried to call NHP but was on hold for an hour. He left. We then contacted NHP and told them the deal, They said they do not cover the outside of the water heater (Tank), Once again I was told the policy covered all major appliances in the home when I bought the plan. I asked a supervisor to please call me 3 times and no one ever called us. This home warranty is not worth the paper it is printed on.

I spent 450.00 on a warranty pluss 45.00 per service call to have a washer that is half fixed, and a water heater that is broken and I have to replace. I never got the home depot 50.00 card either.

I signed up for home warranty protection in Dec 2007 thinking I will be saving premium for my rental properties and will even get home depot gift certificate but that did not happen. On February 2008, I found out that the coverage that I got from my property did not include AC and was not disclosed by the representative at that time. I cancelled that account and finally was answered after numerous phone calls and faxes.

However the horrible story did not end here , I was needing service for my other property that when I called their office I found out that it was not covered so I requested cancellation and the rep said yes. So I just signed up with another home warranty company. I was out of the country so I was not able to monitor if the money was refunded. Unfortunately, when I got back I had to report a problem in another property and found out that AGAIN it is not a covered service under that plan and to can not upgrade. I requested cancellation and was advice that I should get it in 2-4 days.

Today, as I was reviewing my statements, I have not recieved any refund for all properties. I called their office and with a long wait spoke with a supervisor and advise that no refund will happen even with the long term contract. Their service is very poor , people are rude.

This has caused aggravation . I had to purchase new home warranty for my properties thinking that I was covered with NHP and has the peace of mind but only to suffer from no customer support and fraud.

I'm on Full Disability, so since buying the home 10 years ago I'm maintained a Home Warrenty on it..to prevent high cost of replacements, and I maintain the units to try to prevent breakdowns. I purchased the Warrenty in April 2-3, 2008, after receiving my income Tax check. Becasue of health problems, I had been running my AC, for aobut a Month, Well I was put in the Hospitalfor a week.. While in there, my AC unit blew a line in the outside unit, and it could not be repaired.

I called HOme Proctection and filed a service request. They came and tested the lines an found that there was a hole in one of the coils.. I called and worote emails to them for 3 weeks, after about 5 weeks I received a letter saying I was turned down because the unit was NOT clean and that is what caused the blow out.. I sent them all of my yearly service contracts for cleaning and maintaining the unit since I purchased the home. They still would not fix it.. The company who they sent out .. gave me a copy of the repair form with NOTHING checked on it. after they found the leak in the coil.

I called in the maintance comp. for a second opinion, and they said that NO it was not becasue unit was dirty, but, tha the hole was caused my the normal viberations when the units were running. So, becasue these folks did not do what their contract says, I had to spend $4,900 to replace the unit my self. NO local Lawyers would take the case becasue they said that They or I would NOT get paid even if we won the case in court! ON full disability, I had to borry the money from my 72 year old mother, to have AC to maintain my health! Becaue of having 3 heart attacks and 2 bypasses.

I never received the $50 Home Depot card for signing up with them either.. SO, I lost approximately $5,450 including the payment of the contract, cost of AC replacement and the $50 promised home depot Card, because of Sham of this company.. Any help you lawyers can give me would be really appreciated!

IWhen i found out you guys exist, i got excited and called, rep was very positive and friendly, and made me comfortable. Long story short, it looks like it all scam. My garagedoor opener broke on Monday or Tuesday (August 3 - 2, 2008) I called you guys, it took you few days to find a repair shop in Jacksonville, which is 90 miles away. I called them (Atlantic Overhead Door) yesterday, they said how will i be paying? I explained, and they said you (NHP owes them money already, they will not work it out. So I called local place, they gave me an estimation of $438.

I let one of your reps called local people too and talked to Jennifer from Brunswick Overhead Door company. Jennifer called me she said your company gave her a little hard time, but agreed on price. I got a phone call from NHP 2 minutes later, and ver sarcastic rep told me $438 is too much, they can only reimburse me $250. That time i really thought he was joking. Anyways, replacement garagedoor operner is being installed tomorrow. Weeks ago (today is Sep 2nd)they said my $205 SEMI reimbursmanet would be mailed in 15 days. Still NOTHING

I paid $438, I want the difference, and immediate cancellation of policy.

I too was ripped off by National Home Protection (NHP). I had three (3) breakdowns and not only did NHP NOT provide the Home Warranty coverage they promised (REPAIR OR REPLACE), I ALSO NEVER RECEIVED the $50 Home Depot Gift Card rebate, which was an incentive for purchasing the Home Warranty. I was told that my rebate form was postmarked on April 4, 2008 after the time frame for mailing in the request. However, my rebate form was POSTMARKED and mailed on February 19, 2008, well within the time frame. My husband is a Postal Service employee and he had the postage stamp on the envelope for my rebate submission, HAND CANCELED. This company is a BIG SCAM.

I live in Florida and NHP is NOT LICENSED TO DO BUSINESS IN THE STATE OF FL; therefore, they should NEVER HAVE SOLD ME A HOME WARRANTY!

I have filed complaints with about ten (10) agencies. I am now waiting for responses to my complaints.

I have also filed complaints with various investigative news agencies.

I actually had the contractors that National Home Protection used, call me and tell me that we'd have to pay all cost upfront because they cannot get paid by NHP.

Intitally i went with them for the rpomo amount the hook a free $50 gift card for home depot, and the lower deductible. The card I NEVER got either. Then anytime I called & tried to speak to a manager, I was told there wasn't one there EVER.

My guess is it's some boiler room. The cusotmer service reps were all rude, really rude, and I never got anywhere with a roof leak I had, that they said was covered when I signed up with them. So, I filed a formal complaint with the BBB in NY & received a letter from the BBB stating NHP didn't respond to their calls or letters. That means the BBB is giving them the lowest rating poasible for a business in NY. Alway check with the BBB before using anyone. Anyone can register with them you just have to own a business, but the complaints are valid & useful

I checked again with the contractor, and he said he saw no evidence of any faulty installation of anything, and that he never said that to NHP - he told them the box needed replacement due to normal wear and tear - clearly covered under the contract. i called nhp again, and the said, my case is closed, they will not reconsider. i had a simliar problem with the contract on my residence - i was able to stop the monthly payments on that policy, but this one was paid a year in advance - tehy required it. this company has a pattern of this type of service. they seem to be actively scamming people and getting away with it - they only authorize service for small amounts to keep receiving your premiums, but when something large breaks down - your on your own. they should be stopped.

i have a malfunctioning electrical box that should be covered under warranty - i paid $527.99 for the contract, $45.00 for the service call, and no work was done. the repair is estimated at $814.

I obtained them around August 2007 for a home warranty. I was promised to receive a $50 Home Depot Gift Card which I never got. I also never received my warranty package paperwork with my policy information which I called and requested my information about every 2 weeks and was promised but still never received anything. On one of my phone calls the guy told me that if I renew for a year I would receive my first two service calls free instead of the normal $60 and then after that all service calls would be $45.So I did and paid $351.91. I still never received my gift card or my enrollment paperwork even for my renewal.

Again I called and never received anything. I finally needed to use the service on July 22nd when my A/C went out. I spoke to two different reps who told me that I would not have to pay anything and that they would have a service guy out and they would follow up with me. I never heard anything and had to call numerous times myself to follow up and spoke to many rude representative. I even explained I had a 2 yr old child with epilepsy whose body temp needs to stay low or she will go into convulsions and I received no sympathy on their part. I even spoke to a manager and he was very rude basically advising that I should be grateful they are gonna even pay for it. So I asked him how much money to cancel my policy and he said the renewal doesn't go into affect until August 23rd so I will receive all my money back for $351.91. I told him I would call back and cancel later.

Late the next evening the service guy came out and he fixed my A/C. He was very very nice and said that NHP just contacted him with the approval although they promised me early that morning it was done and they already called him early. They lied. So the next day I called and canceled and the rep said I would get the total $351.91 debited back to my account. I told him I no longer have that account and can they send me a check to my home which he stated yes. I called back the next day to verify and was told by a rude rep my policy was not canceled and they don't show me ever calling in for nothing. I asked how can that be when I just had service done. No answer. I asked where she was located and she said Georgia which I knew was a lie.

I talked to a manager and he was the same rude way and said I would have to pay a $200 cancellation fee and only get back $151.91 which really upset me. So she got back on the phone and I told her I wanted someone to check the recorded calls where the manager told me I would not have to pay anything for the upcoming renewal and would get all my money back. She said she would and it would take a few months to pull the call. I called back today July 25th 2008 and spoke to 2 reps who told me my entire account was canceled and I am not covered now and then hung up on me.

I called back and spoke with another rep and explained all of this over, she was very dry and said she THINKS my account is still active til August 23rd 2008 and that I will get a refund of $151.91 since there is a $200 cancellation fee. She argued that I should have gotten my policy and it was too late to get a Home Depot Card. Then she said she would email me the form but I probably would not get it since it is supposed to be filled out on a rebate form and sent in within 60 days of the policy. No one ever told me that, I never got my policy so how am I supposed to know this.

I'm drained emotionally from this company, they are rude and hang up and don't care about the customers satisfaction. These are crooks who should be put out of business and steal hardworking Americans money and trust. Thanks. There are too many complaints to count against this company all over the internet. Either people were like me and scammed of their money, never got their cards, policies or work done and have been treated like scum underneath shoes by customer services. It hurts alot emotionally and financially. This is wrong and something should be done about it. Thanks for your time!

We have been with this company going on two years and have had one claim.The pool heater(which is a covered item)Isn't working properly.They sent a pool repair man out but he can't repair the problem and said we need a new pool heater.NHP called us and said they need maintenance records on the pool equiptment which we never needed because we never had a problem with it.They said without these records they will not fix the pool heater.I paid for this insurance so I would have protection when I had a problem and needed service.

I bought apolicy from NHP in January 2007 for approx. $360. This company promises to fix home apliances if they break. Our dishwasher was broke before we bought the policy so when I called to get it repaired they would not pay for it because of their long list of excluded items and rules stated in their contract which was not mentioned to me when I was on the phone with the guy selling the policy. So we got it fixed out of pocket and then it worked just fine for two weeks.

SO I called back to have an NHP certified technician come out to fix the dishwasher. The tech said it was a different problem that was causing the breakdown and we were both confident that NHP would not deny payment however, they did and I will not fix it out of pocket again! As far as I'm concerned they stole $360 from me and I want this resolved!

I bought a contract (Equipment Home Warranty) with this company. The agent that I spoke to, Chuck Philips convinced me to extend it to 5-years for a discounted amount. In addition to all these, I was to receive 5 times the $50 Home Depot gift card that comes with every one year of contract per their advertisement which comes to $250. I complied. Also for introducing a friend to them, I was to receive additional 5 months of coverage on my first year contract. I did just that! That was where the good thing ended.

My friend of mine & I both completed the rebate forms & posted them within one month of receiving it. We never heard from them on this rebate. About 3 months later on, I contacted them to inquired about the rebate; I got an email stating that my rebate was denied because I sent it late. I contested it because I was sure I mailed everything out within 3 weeks of receiving it. Till date (4 months later), I have not heard from them neither has my friend. They will not return calls. Just last month, I was lucky to get someone on the line & the agent told me that my rebate was denied because it was not dated. I checked the form. There was not section that required me to date it. This revelation still did not help out.

I had a plumbing leak 3 months ago. It took almost one week before they should send a plumber. When this plumber informed National Home Protection of the condition of the leak, they flatly declined covering it. They just told the plumber not to proceed with fixing the leak. I was standing there & they never talked to me. Instead, they told the plumber that they would call me back. I waited without getting a call from anyone. It took 3 days before I got some one to address the issue. This agent insisted that National Home Protection will not cover the leak but will pay for the holes made by the plumber in the dry walls to detect the leak.

Lest I forget I had to pay the $45.00 Service call fee to the plumber. I had to pay another plumber to fix the leak. Ever since, I have been trying without success to get National Home Protection pay to fix the holes made in the dry walls. When I spoke with an agent & threatened taking them to small claims court here in California, this agent was quick to refer me to a clause in their contract that bonded me to arbitration in the state of New York & not in California!

Just 3 weeks ago, after being fed up with all these, I called the company & cancelled my contract at the end of the first year, which should be in October 19th 2008 (March 19th 2009 if taken into consideration the additional 5 months for referring a friend). I was giving a name, Patrick B to send my letter to for cancellation of contract. I did that by US certified mail (with return receipt). So far, I have not heard from National Home Protection or Patrick. I have received the proof that the mail was delivered.

On checking the Internet, I realized that there are many other people who were in the same predicament as I am. I do not know why these companies should be allowed to be ripping people off.

National Home Protection is currently holding my 4 year fee for $1,319.68, Home Depot $50 gift card for 1 year contract, Fixing the holes in my dry walls

On 6/8/08 my well pump went in my home causing me not to be able to have water in my home. I called in the evening and spoke to Heather. She said some one would be calling me. About 3 hrs went by and no return call. I called back and they gave me 2 service man who are contracted with them. Salvitti Plumbing and Sheehan Connection. Neither installed well pumps.

I called her back and I told her I would be calling a service man. She said ok and she still would have someone call me back. I called their office 6/9/08 and 6/10/08 and the machine said office was closed due to system being updated. I got my new well put in. The serviceman spoke to Heather in the call center and she gave him authorization to install the pump. Now National Home Protection is refusing to pay the bill. I call them and they put me on hold for a long time.

When I do get a rep, they tell me there's nothing they can do except take a message and have an authorization rep to call me back. Today is 6/23/08 and no one has call me back from the messages that were left on 6/8/08. I did speak to an Amber Davis today and she took another message and said someone would call me. My concern is that if I did not get my pump put in on my own, I would still be without water in my home. I would not be able to cook, bathe nor use my toilet. That is not a good clean environment to live in nor to have my children living in.

The following is an email I sent to NHP pertaining to my issue.

My contract with National started in October 2007. Since that time, I have filed one other claim. That claim was for a plumbing problem that I had in my home. I had to call back three separate times because I was consistently given contractors that did not service my area. This took a few weeks to resolve.

With this recent claim filed, I contacted your company on Thursday, May 22, 2008. I was given ADDO Heating & A/C. I gave them a call and set up an appointment for Tuesday, May 27, 2008 at 9:30am. The contractor arrived and accessed the problem. While at my home, ADDO tried numerous times to reach National Home Protection, but, to no avail. He suggested that I give you a call to see if I could get through, but, again to no avail. On Wednesday, May 28, 2008, I again phoned from work and was on hold for several minutes. I tried calling that morning and was on hold for 45 minutes. I tried calling again that evening and was on hold for 57 minutes. With both of these calls I had to hang up because I was at work. Regardless of that, no one should be on hold for such a long period of time.

This morning I phoned and pressed the button that says, if you are filing a new claim. and began to record the amount of time that I was on hold before someone picked up. The reason I choose to press this option is because, no one picked up on the line that asked, to check the status of an existing claim the day before. It took me 18 minutes before customer service picked up. I explained that I was calling to find out the status of my claim and before I could complete what I was saying, the person I assumed transferred me and placed me on hold. I was on hold for 46 minutes before I hung up and decided to repeat the same process. This time it took customer service 22 minutes to pick up the line.

I again explained the reason for my call and asked to speak with a manager and was instructed to send a email. I informed the young lady that I would do that, but, I needed to find out the status of my claim. She placed me on hold as I assume that she was transferring me and was on hold for 19 minutes when a gentlemen came to the phone. I again explained the reason for my call and was told that they are trying to reach ADDO. He asked me if he could place me on hold and give them a call. I agreed. The gentlemen placed me on hold for 24 minutes. At this point I decided to hang up.

I finally decided to phone again and select the option for Opening a new policy. The phone was answered right away. I explained to the gentlemen that I new that this was not the right option to choose for the issue that I had, but, could he assist me with filing a complaint and his comment was, you are going to have to hold, and he placed me on hold for 16 minutes before I finally hung up and phoned again using the same option. Finally I spoke with a young lady named Audrey who was most helpful. She placed me on hold and spoke with someone in the authorization department and asked me a few questions about my problem. She took my complaint over the phone and also sent me a survey by email to complete.

The service with National Home Protection is horrible. I have worked with one other home warranty company prior to my contract with you and they were terrific. The only reason I left them is because your monthly installment fee is less expensive and with the current economy issues, I needed to cut cost. I am sorry that I left them.

I bought a home protection warranty in jan.2008 for roughly $348 for the year with a $45 service fee everytime a technician comes to your home. My dishwasher had been broken and I called them to fix it. NHP sent a qualified technician and a day later the tecnician calls and says NHP will not pay because it was a pre-existing condition. So we paid for the fixing out of pocket. Our dishwasher worked fine.

About 2 weeks later the dishwasher stopped working. the problem was unrelated to the previous one and the same technician came over and identified the problem. We both agreed that NHP would not see this as a pre-exsisting condition however, we were wrong. After waiting a week for the tech to come back, I called him and he stated that NHP will not pay and they would inform me. Obviously I did not receive a call from NHP. I contacted the new york BBB and NHP had not responded to them. Meanwhile, my dishwasher is still broken although it is covered under a home warranty

over the phone and during a sales blitz pitch i bought a home warranty protection from national home protection, inc. (NHP) i paid via credit card over the phone on 12/19/07. on friday, 01/25/08 5:45am i awoke to NO HEAT. i e-mailed NHP and was assigned two contractors who refused to come to my home for service. i repeatedly called NHP and only recd their answering service. i did recd an emergency number of 212-710-1310 but no one ever returned my calls. i also sent numerous e-mails to victorh@nationalhomeprotection.com with no reply!

I waited 29 hours before i hired my own contractor to repair my heater. keep in mine that during this time outside temp was in 20's. i had to get heat for my family!!

had NHP come to my aide (NO HOME HEAT) i would have paid them $45.00 for a service call and repair. because they never responded, i incurred $485.00 on top of the $351.91 i paid NHP for the home warranty protection back in 12/2007. this business has defrauded me and i suspect they are scaming people. are they even licensed to do interstate business?

I purchased a warranty in Sept 2007. Since that date, I have not received any paperwork and have been trying to contact your company to have my heat fixed which has been out for 4 days. I have requested paperwork on 3 different occassions. Everytime I call I get the run around or a servicer that doesn't service the area or no answer. I have spoken with Lucy, Adam, Stephanie, Matt, Jennifer, and Chuck Phillips.

I have requested a refund numerous times and have been ignored. When I purchased the warranty Chuck Phillips never told me that I could not use my two service calls within a month. Also, I was not told that I could not cancel. I have sent an email and also made 7 phone calls to get a refund. I have been put on hold for long periods of time, told that the supervisors are in a meeting, transferred to the voicemail of Michael Moore (with no return calls), and have been dealing with some extremely rude customer service representatives. I paid for 3 years @ 1000. I would like to be refunded $900 of my money. That is minus 4 months of your services. Every time I call, I speak with the same female and she will continuously say that she did not speak with me. After substantial research, I have found that your company is a fraud and you can only talk to the same person over and over again.

I have lost out on $900 and still do not have working heat.

I bought a house that was built in 1991 about 3 years ago. First year home warranty went with some company and second year went with another one to save some money. The only repair called in for 12 months was something wrong with microwave. The repair should be less than $100. Last 3 months the 2 main gas burners of cooktop somehow don't burn strong anymore.

We had to use the 2 smaller burners to cook. Called in for repair and technicians came twice. The technicians said can't do any further simply it is a sealed unit (36 GE Profile Gas). I had to prove to technicians that main burners take longer to cook anything against the smaller burner.

Technicians called into National Home Protection and talked with them. The bottom line I had a call from NY told me that they will not pursue any further with this problem. He asked me Is the burner working when you turn on. Of course yes, but it is not working correctly. It is not cook as fast as it should be. His point of view is if the burner is on then it doesn't matter small or big flame or low or high heat. I gave up on the situation. They would not listened to my reasonable and kept saying the same thing.

I am not renewing my home warranty with this company and I want somehow the public to know this if they have warranty with this company. I ended up ordered a cooktop and will install it myself to save money.

(b) The contract is for 1 year but it can be cancelled anytime and there will be prorated usage will be deducted and remaining amount will be refunded by just making a phone call.

When I ask for contract papers, I was told that it will be shared only after paying thru Credit Card. No way we can look papers in advance. Also if you are not satisfied, you can cancel any time.

Last week, I requested my first service for my microwave which was not heating up. A technician was assigned and all details about microwave were provided. When technician come, he said please pay $ 45 for the visit and he will order the bad part and once part comes, he will install it and we need to pay $ 45 again. That was not the contract. We should be paying for every repair and not for every visit (even to identify issue).

When we objected, they say that they are suspending our account and we can not cancel our contact and news about getting refund by prorating the usage is wrong.

I would like these culprits and help society by exposing them and saving others to go thru the same issues.

My wife and I purchased a home warranty from National Home Protection during the closing of our home 7 months ago. We met all the requirements the agent asked of us, we had a home inspection and our A/C system was checked and worked great. On 5/1/2007 we noticed that our central A/C was not working correctly and we called NHP to schedule a service call on our behalf.

It took 16 days for us to get a legitimate appointment and for the tech to tell us that the AC needed to be replaced. NHP said they needed proof the AC was working before the warranty was purchased. We submitted proof to them in the form of a certified home inspection, the same inspection they agreed was suffice when we purchased the policy. Now, NHP is stating that the I am not covered for anything based on the home inspection and the this was a pre existing issue. We purchased the home inspection and the warranty all during closing, I really dont understand and no one would explain to us what was going on.

We have never been treated so badly by anyone over the phone. All my family wants is what they paid for. This company is a fraud and now we are out $500.00 for the warranty and $4500.00 for an new A/C system. I spoke with other people who have warranties like American Home Shield and they have their complaints, but at least the company offered to pay something. NHP are liars and cheats!!!!

My wife and I are now liable to pay for a new central air conditioning system. This is a lot of money and we do not have it. I wish we went with a more reputable company.

I was selling a condo, and as part of the sales agreement I had to provide home warranty for 1 year. I contacted Nation Home Protection. They told me the warranty would begin 30 days after the purchase date. I asked if it was transferable they told me it was. I bought the warranty for $168 on Jan 18th 2007.

At Closing on 1/31/2007 the buyer took objection to the fact that the warranty would not begin immediately. I called Nation Home protection and asked if they could start the policy earlier I would be happy to pay a fee. They said they could not, so I asked if I could cancel the policy they told me Yes. I then shopped around for another policy from a different company that would begin immediately I found one and paid for it.

I then called Nation Home Protection to cancel and they told me it would cost $220 to cancel. Which is more than the actual policy. The policy has not even begun. They where exceptionally rude to me. They also refused to allow me to transfer the warranty to a different address. Which they had previously told me they would in an email.

I would like a full refund of $168.

April 28th 2006,I sign up for a home protection Warranty program with this Commpany. I payed my sign up fee of $39.99. I decided to pick there top plan which covered all major system. The Contract that was given to me stated that no home inspection was required, for enrollment. The air conditional Unit in my house started blowing warm air on 4 June 2006, I contacted the above mention company to set up a contractor IAW with there contract to come out to repair the unit.

The above mention Company got back with me june 8 2006. I stated that your contract stted that you would contact and set up an appointment with in 48 hours. they stated that they where sorry and that they would have a repairemen out to my resident that following day. The repairement arrived that same name and checked out my system he stated that my system compreesor was bad and that had to contacted my warranty company National Home Protection.I called National Home Protection June 9 2006. They stated that they needed to have my maintenance records on my system.

I stated that your Contract doesn't stated any thing about maintaining maintentance records ang presenting them whenever you file a claim.They stated that you must maintain your equipment, I stated that I change and check my filters often and that I maintain the system to the best of my ability. I stated that I would try to find any maintenance records that where pretaining to my air conditional but I reinterated that there contract didnot state that i had to maintain or present maintenance record to sign up for their program nor to request service. I contacted Mike 12 June 2006 and told him that I could not find any maintenance records and he told me that my claim for completely repairing my system was denied because I didnot have any maintenance records. I paied the Contractor that was sent to my home $60.00 for their visit which was to repair my system IAW the Contract that was given to me my National Home Protection, when they notified National Home protection that they would have to repair my Compressor that is when in my openion National Home Protection did not live up to there contract, They accepted my Money but They are not providing the Contractual Service.