Namco Pool & Patio Equipment

Patio furniture began rusting once it hit the outdoors. After a year, it was a piece of junk.

I went to the Enfield, CT Namco store (where it was purchased) and was treated wonderfully. The assistant manager notified Manchester Headquarters and said I would be hearing from them. I never did so I went to Manchester Headquarters with pictures. A customer service person summoned Andrea, customer service manager. She immediately put up her dukes, listened and came around, felt that I would get a refund and that I would hear in about a week.

That was June 28, 2011. I heard nothing. I returned to headquarters on September 2 at 3 p.m. Headquarters had just closed for Labor Day weekend. No Andrea, but that was the best part of it. Serena, another customer service person, said that she would pursue it Tuesday when the office reopened. She did call Tuesday and on Wednesday I was told I could get the refund at the Enfield store when I brought back the rusted thing.

I was only too happy to get rid of it and was cheerfully refunded. The process would have been a smooth one if it weren't for the customer service manager who lied and did nothing. What an irony!

During this winter the sides of the pool started collapsing inward. Called Namco and was told to take pictures and email to Customer Service. Did this February 22, 2011. Called repeatedly, to be told each time we would have an answer to our warranty claim in a few days, a week, or a call that same day. This went on for approximately two months. I kept notes of each phone call. The final call was told they were trying to locate replacement pool wall, and would get back to me that day, which as usual, they never did.

I purchased a pool from Namco around April 2010. On or around July 2010, my pump started making a very loud noise when I turned it on immediately. I contacted customer service, and informed them of the problem. I was told they would be sending a technician to take care of the problem. It is now November 2010, and after numerous phone calls, until this day, the problem has not been solved. I've been getting the runaround from these people. I will never buy nor recommend this company to anyone.

If you want to waste your money go there. Also the tried to sell me more chemicals. I had it tested at another pool company and they told me everything is perfect except the chlorine.

Last summer (2009), there was a rain storm and some winds though I thought not enough to shatter a table. The umbrella of the table was moved slightly but the table shattered into a million pieces everywhere. Not just below the table but all over the deck. If anyone was around, they would have been hurt. I heard it inside the house. I have not been able to replace just the table and could not replace just the glass for this table I was told. So I am left with 4 chairs and an empty shell of a table. It was very expensive to purchase. I would never buy this product again. Hopefully, others will beware of the danger.

cna insurance notifyed my they would pay for damages i explaind i did not wasnt to tamper with doors until cna came took time off from work felt unconfortable leaving house unprotected they said ok they understand they will cover my time when i sent them a copy of paystub and proof of what i make i was told -sorry will not cover my time lost due to accident i should have had a contractor come out and fix so i can secure my house- they want me to have it fixed before cna can see house

I purchase a Lanai 48" glass table back in 2004 from this company NAMCO this summer 2007 I was having a fourth of July gathering it started to rain table was fine sun came out table was fine after my guests went home and all was finish I went outside my glass table was completely shatter..

I call namco they told me to call-800-444-4909 that they could not help me Insisted the table was not defective because I had it since 2004... something was wrong with that glass it should not have broke like that for no reason...I was out money with no help or no replacement no even a sorry pls help thank you Rose