They didn't give me a choice of when the movers will come around. Instead, they dictated to me that this is the time they will come. The people in the Vancouver end of my move were even worse (I moved from Toronto). I had to argue with them to get a time I could make, this was after they said they don't deliver in the morning nor in the afternoon! They just deliver in the middle of the day and they couldn't promise me an exact time. Eventually when I got a time window, they were still 2 hours late. Awful. Then when I unpacked my stuff, there were broken items in my package. This is a garbage company. Do not use them.
Consumer Complaints & Reviews
I hired Multicity for my move in June 2010. Two guys came to load the goods on Wednesday, June 16. The driver came in and said that we weren't ready and so it would cost more money. It took them five hours to load two bedroom items.
As per agreement, they were supposed to dismantle bedroom furniture. I ended up dismantling and loading. They kept talking over the phone with their girlfriends. When the goods were loaded, they tried to charge another $75, which was removed later when I insisted it wasn't justified. Before they left, I asked for the empty and final weights of the truck. I was told that they were going to Windsor to pick up more luggage and that the final weight would be sent in few days.
The following week, I received an email that my stuff weighed 5,700+ lbs. The initial estimate was 4,000 lbs. I argued the weight and the fact that the empty and full truck weights were done on Saturday, after the luggage was taken. Anyway, I agreed to pay as I had little choice.
When the luggage was delivered in Victoria, the dining table, chairs, bedroom head set, electric water cooler, movie rack and coat hanger (all packed by company personals) were damaged. I took pictures of these items. Dining table and chairs were bought a few weeks before the move from Costco (original receipt is still with me). I sent the pictures to the company and received a reply that since the items were used, no claim could be honored. I was told through email that I was most welcome to do whatever I could to get the claim in.
I just want to spread the word out for those who are looking for movers to beware of Multicity Moving Company, as they have no business ethics.
I feel that the above mentioned moving company took advantage of my mother and myself. We were told that the entire move of our 2 bedroom condo (empty the condo and unload at the new location) would take approximately 11 to 12 hours. This was given to us by a company representative. It took the three men 11 and 1/2 hours just to empty the condo. The move to the new location was a distance and would have gone well into the wee hours of the morning.
We had to stay at a motel, an expensive one which we could ill afford. The following morning at the new location, we were informed by one of the men that the unloading would take three to four hours. Before they got started, my mother (she is 82) was walking by the truck when one of the men (without looking) swung open one of the trucks back door and hit my mother, which sent her to the ground (I have documented her injury with pictures).
As they were bringing furniture in, I took note of all the damage done to the items (also documented with pictures). Five hours later, the truck was still not empty. Phone calls went back and forth with the boss and the representative who first quoted us. The price of the move kept going up, which we questioned. (In the end, the amount of damage done to furniture far exceeded the $849.25 extra that they wanted).
My mother had already given them $1,100.00 in cash. The boss wanted the extra money in form of a money order; he refused to take cash. My mother was in no shape to go to the bank after being hit by the truck door, which was explained to them. She offered them a check. They refused. At this point, the men jumped in the truck and took off with a 46" TV, a 32" TV, and a roll top desk. Pay the money or lose the items was the threat. The items they kept totaled approximately $3,000.00. We got them back one day later. We had the money order to give them the next day but they claimed that they couldn't deliver until one day later. When the items finally arrived, the men were in and out in minutes.
The roll top desk was all broken at the bottom and taped up. They knew I would see this and didn't want to confront me. They just dumped the furniture and boxes all over. They didn't even attempt to set things up, even though we asked them to. My mother and I were left to contend with all of the setup. My mother and I feel that we have been taken advantage of (as does everyone else)--an 82-year old, and a recently separated woman. The total move took 20 hours, unheard of for a 2-bedroom condo. My mother's only income are her pensions and at the moment, I am on government assistance.
We cannot afford to replace or repair the damage. We feel that the company should be held accountable for their actions and compensate us for the damages. We do not want this to happen to someone else. I hope you can help us or at least guide us to the right source.
