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It seems like a coffee pot should be a fairly simple device but Mr. Coffee has succeeded in making its machines so complicated that they cause all kinds of problems. The one we hear about most often is that the hot water either leaks out or the coffee backs up and floods the kitchen -- a real annoyance.
There are plenty of other caffeinated catastrophes just waiting to happen. The thermos on some Mr. Coffee models has a nasty habit of exploding, some models manage to impart a taste of burning plastic to the coffee and others just plain quit working.
Here are a few of the more recent complaints:
Leo of Orono, On. OTHER (05/13/08)
bough the coffee maker on Saturday May 10/08. It worked fine on Sunday but on Monday the coffee leaked all over the counter. Cleaned everything up and tried again and the same thing happened. Took it back to Walmart the same night. Phoned Mr. Coffee and they told us to drive an hour to get a different basket for the machine that it probably had the wrong one.
Just luckey nobody was hurt.
William of Memphis TN (04/07/08)
This coffee maker was bought about 4 years ago. While everything still works (brews full pot, doesn't leak, delay timer, etc) the black plastic outer basket that holds the filter basket has begun to blister on the inside. The inner surface of the plastic began to blister between the ribs that hold the filter about 1/4 inch off the bottom and now involves nearly the entire bottom of the interior.
I'm concerned that we are getting chemicals leaching out of the plastic and into the coffee. Mr. Coffee's replacement parts website offers only carraffs, filter baskets, and water filter disks. Needless to say, We never had this problem when the units were made in the USA (Over the years we've had 5 or 6 different Mr Coffee units. This one was made in China and I have serious doubts about the health risks of continuing to use it. I'm shopping for another brand, today!
Ginny of Dallas TX (03/08/08)
I have purchased two of the Mr. Coffee Simple Brew machines. One was a gift, and one was for me. My machine did not heat the water hot enough to make decent coffee. I emailed Mr. Coffee, and they did send me a replacement for which I do applaud them. This one heated much hotter and made decent coffee. I did check on the one I gifted. Even though it was not heating as well as the one I was using, it was acceptable. Now after maybe 6 months of use at the rate of one mug a day of coffee, the on/off switch is dead.
I emailed and asked what now? No response. I called, and the person I spoke to said the Simple Brew was no longer being made; and she could not replace. However, the Mr. Coffee store site still has stock and sells it for nearly $60. The inconsistency in their service matches their product. The Simple Brew is a great concept with very poor product quality and execution of product production.
Jim of St. Louis MO (02/02/08)
I purchased a Mr.Coffee Maker model CG12 six months ago. Recently, the green LED On Light ceased to function. I removed the bottom of the coffee maker to find that installing a replacement switch would be a simple task. I called Mr.Coffee Inc. and had a pleasant conversation with a service rep. To my surprise, in about a week, I received a brand new complete CG-12 coffee maker at no charge in lieu of the switch I had requested. In final summation, I would imagine that it all depends on who you speak with and how you speak to them.
Anna of Corning NY (01/05/08)
I purchased a 4 Cup Mr. Coffee, Model TF 4 on November 29, 2007 at a local Lowe's store. Initially it smelled badly of hot plastic/wiring. The smell has gotten better. However, yesterday morning, Friday Jan. 4, 2008, the pot would not work, even though the green light was ON. The entire pot was stone cold. I tried it again today to be sure, and it DOES NOT WORK. As the green light is on, I suspect wiring deep inside the pot has given up.
I had the use of this pot for only a little over one month, and now have no pot.
Bill of Raleigh NC (12/16/07)
I received a Mr Coffee model # ISTX95 for a gift. It was shipped from Wal Mart.com. This is the worst designed Coffemaker I have ever seen. The steel carafe won't pour without spilling. If you remove the top to pour, it will not pour without spilling. The carafe has to be turned nearly upside down to pour. Ergonomically a poor design, you have to watch the percolator in case of tiny blocked drip holes or it begins pouring hot coffee all over the counters and floor. The heating plate does not heat, and the steel carafe stays cold. Cleaning the Carafe is difficult as you can not remove the top cap for cleaning. This is their most expensive model and it's a pain to us.
I had Hot Coffee spills everywhere. This is an expensive gift that I cannot return.
Jane of B'ham. AL (12/08/07)
I wish I had read these complaints before I bought this Mister Coffee. I have an "isx23" and it has been a huge pain: spilling over on counter, down cabinets, etc. The filter is fine when I put it in, but then folds over when spilling out. Then there's the little piece on bottom of filter basket that gets turned around or stuck--and another huge mess. It takes forever to clean up all the grinds and keeps leaking all day. What ever happened to simple Mr. Coffee's?
Lawrence of Elverson PA (12/08/07)
We purchased a Mr. Coffee Coffee Machine about 5 or 6 months ago (model #15TX85), and have been dissatisfied with the results ever since. I was surprised to see some of the other complaints on here were similar to ours in that our coffee takes very long to brew and leaves a horrible burnt taste. We have repeatedly cleaned it, changed filters and inspected it for any malfunctions, but always come up empty as to what is causing this.
After making a pot about 15 minutes ago, I decided I was going to contact Mr. Coffee to see what the problem was. I looked up their website, and it directed me other places and that's how I ended up here. So we would just like to warn other customers who are in the market for a coffee pot, DON'T buy the 15tx85 model. I don't know how the other models are in relation to this one, but this one is no good if you enjoy your cup of Joe in the morning!
Judy of White Cloud MI (12/05/07)
This is the second Mister Coffee I have of the same model. I purchased the first one from the Fremont, MI Walmart Store. When it completely stopped working shortly after I purchased it, I contacted the company. They sent me another machine, exactly like the first one.This one is still working, but it seems to overheat; and it frequently folds the coffee filter over during the process of making coffee. It also takes a long time to brew.
Linda of Wellsville PA (12/02/07)
I purchased a model ISX43 programmable Mr. Coffee maker on 11-11-07 from BJ's Wholesale Club, store #63 in West Manchester, PA for $40. I got it home, opened the box, and was missing the gold filter and the water filter. I called the store where I purchased it, talked with store manager, Sandy, about the missing items and demanded they mail them to me. I have yet to receive them. It is over 20 miles one way for me to drive and with the price of gas, I was not going to make another trip to the store for the items. After 2 1/2 weeks, now the coffee stops brewing prematurely and I never received the missing items. I have used only filtered tap water knowing I have hard well water and that it would increase the longevity of the coffee maker so hard water is not causing the issue. I put the coffeemaker thru the cleaning cycle yesterday and it won't even finish that cycle, leaving water in the reservoir. This morning, I poured 8 cups of water in the reservoir, it brewed one and a half cups, beeped that it completed the brewing cycle, and stopped brewing. After shutting it off, on, off, on, off, on, over a period of 20 minutes, it finally emptied the reservoir into the pot. I am totally discusted with this pot, and this brand. This is the second model of Mr. Coffee coffee makers I have purchased in the past year. My previous one was doing the same thing and after filing a complaint directly to Mr. Coffee, they shipped another one to me and it performed the same way. Thinking it was a model specific issue, I purchased my recent one being optomistic. What a let down! I have contacted Mr. Coffee this morning, again demanding a replacement of equal or higher value be shipped to me immediately. I will not purchase another Mr. Coffee coffee maker.
The consquences of this lack of quality with Mr. Coffee has resulted in additional use of water; additional, unnecessary use of the PUR water filter on my tap, thus replacement of this filter will be sooner then it should be; absolute frustration and waste of my time trying to get 5 cups of coffee brewed in the morning; additional use of electric trying to resolve the issue of a full brew; and long distance phone calls to the store to get the forgotten items that I have yet to receive (gold filter and water filter).
Mike of Golden Valley MN (11/19/07)
I bought a Mr. Coffee 14 months ago and while it seems to work alright it looks really bad. The nonstick surface is flaking off a bit at a time. I understand there may be enviromental concerns about particles of non stick surfaces contaminating food so I have made sure the particles are cleaned from the hot plate each day. This thing should have had high quality assurance checks before being shipped.
Debbie of Fridley MN (11/15/07)
I got this Mister Coffee coffeemaker at Christmas. I have had to replace it once this year already. The first one took forever to brew and would leak when I poured it. The second one leaked out on my counter when I poured in teh water, and this one also leaked when iItried to pour my coffee. It is a pure piece of junk. Mister Coffee, what are you doing? They used to have great coffeemakers.
Joey of Jamestown KY (10/18/07)
State Dock purchased numerous Mr. Coffee model TF-13 machines . Today, Oct 18/07, we were in our break room when a girl was cleaning the machine by running water and vinegar through it. We left it for 15 minutes and an employee noticed the room was on fire. We have on video the coffee maker exploding into flames.
Richard of Warren ME (08/25/07)
Almost half the time that I make a cup of coffee with my Mr. Coffee coffee pot (model# CGX20) the filter will fold into the grounds causing coffee and the grounds to wind up in the coffee pot.
Donna of Utica KY (05/08/07)
We purchased a Mr. Coffee #7217922887 VBX20
In less than 2 years we replaced 3 Mr. Coffee Pots of that #. We kept thinking that the one pot we purchased was defective but each time we purchased a new one it would quit perking after just a few months.
We finally replaced the pot altogether.
Richard of Jackson, MI (04/15/07)
I had bought a model ISX26 coffee maker and the clock and all buttons to operate the machine are above or on top of where the coffee comes out. Because of the steam coming out on going up and getting on the electronics it has quit working. I am sure this might have caused a short circit and maybe a fire.
We have only had the coffeemaker for 4 months. The machine costs around $60 and now has to be replaced.
Tony of Sylvania OH (11/01/06)
Coffee maker FTX24... This model of coffee maker has an extremely loud alert which sounds 5 times when the coffee is finished. There isn't any shut-off for this alarm and it wakes up my children. A very poor design - to say the least. Mr Coffee customer service refused to replace the model or even give a discount on another model. Very poor customer service on a faulty design, even though the supervisor was very aware of the problem via numerous complaints.
Nicholas of Lutz FL (09/16/06)
Sunbeam Mr. Coffee 12-Cup Programmable Coffee Maker UPC#: 7217922723 Right after my Black and Decker coffee maker failed after two weeks, I decided to go back to reliable old Mr. Coffee. In 30 years I have never seen one fail. We've had a single coffee maker for 10 years and only threw it out because of it being old. My whole family has been using Mr. Coffee coffee makers and no one I know has ever had a problem. My 60 dollar Mr. Coffee failed after about 10 months. I have had a problem with a lot of products, I think, because corporations, not content with manufacturing overseas for the cheapest labor, thus avoiding paying a living wage and benefits to Americans,and making huge profits, also use the cheapest parts. Goodbye Mr. Coffee, hello old perculator.
Alan of Jupiter, FL (09/05/06)
The product was incorrectly designed. The unit keeps flowing over from the basket, getting coffee grinds all over the kitchen, in the drawers, ruining everything. This is the second changeout I have had from the company. The same problem exists.
Everything in my two kitchen drawers has been ruined, including an address book with all our freinds and family information, pictures that were not replaceable, stained grout, etc.
Linda of Escalon CA (08/31/06)
We have had a Mr Coffee FTX25 coffee maker for at least six months and maybe even as long as a year. It has leaked almost every time it has brewed a pot. The carafe is never full when the brew is completed. The coffee is (99.5% of the time) flooded all over the counter, ruining our kitchen tile grout with discoloration, which is getting harder and harder to clean.
Resultant Damage: Ruining our counter, ruining our DAY because there is not enough coffee for two people remaining in the pot, causing arguments, anger from lack of remedy by Mr Coffee people (can't find anything on line). I think my husband is ready to divorce me over a coffee maker!!
Rita of Morrison, CO (08/08/06)
I bought a new Mr. Coffee 4-cup coffeepot several weeks ago. Last week I discovered the side of the coffeepot had blown out - a hole about 1 1/2 in diameter. I bought a replacement coffeepot this past week and today it did the same thing - same place, same size hole. In both cases, I had made a 2 cup pot of coffee and turned the coffee maker off when I emptied the pot and the carafe was completely cool. It appears there is a defect in the glass carafe.
A replacement pot costs $9.00 at Walmart, whereas a new coffeemaker is $15.00. I can't afford to risk buying either product again.
Joseph of South Elgin, IL (08/08/06)
I think a lot of people are having the same problem I'm having with the Mr Coffee maker - water falls every were except in the coffee pot. What a mess.
We paid cash and I don't have a receipt, so I guess we are out of luck.
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