
Debra of Plainfield, IL on March 3, 2009
My husband purchased for me the Modern Steam Espresso/Cappuccino Maker - ECM250 as a Christmas gift. Would have not been my preferred choice of espresso makers, but it was the thought. I've had a little over a month enjoying cappuccinos brewed from my home kitchen. I'm not a big fan on spending money on high priced coffees, so this was an absolute treat for me. That is until yesterday, when my coffee maker blew up in my face.
I noticed that there was steam escaping from the sides of the lid more than usual while in the brew mode. I reached over with my right hand to adjust the control knob to evaluate the problem. Then, I began to turn the top of the reservoir, and with a slight turn (maybe 1/4 in) the machine exploded. The top shot upward and ricocheted off the cabinet. Steam and hot droplets of water splattered me from head to waist. My right hand suffered the brunt of the steam that was directly over the reservoir when the cap blew out. My clothes protected me from burning me waist down. I flushed my face immediately with cold water, and then soaked my hand under water for several minutes. I then held an ice pack for the next few hours (refilling with ice several times), along with using burn cream that my husband ran out to buy at the Walgreens. I would have went to the hospital because of the unbearable pain, but I already had prescription pain pills- a strong narcotic pain medication that I take for a chronic disease I suffer from. I am very happy my face didn't blister up, and that the layered clothing protected me elsewhere.
Today, pain on my hand is controlled by my pain medication and the topical cream. There is still bright redness where the pain is. 'm pretty sure, as my hand heals, it will begin to crack and peel. I hope not to the point of scarring, but its my hand, not my face- I can live with slight imperfections on my skin on my hand.
As far as my brewer goes, I asked my husband test it to see how it works (standing far away from it, of-course). Well, the brewer does not brew. It just blows steam from the sides of the lid of the reservoir, and bubbles around the seam; leaving the counter and everything around it wet. He didn't go near it till after the water had steamed out, and then he simply unplugged it.
I am asking if you will settle with me out-of-court. If we go the court route, you know and I know that the lawyer will want to make as much money as he/she can. And just because I didn't want to spend the night in the emergency room, doesn't mean that I dont have a case. I have pictures of my hand. And, I could still go as the doctor will notice trauma to my skin and be able to distinguish it as a burn wound. If we go the route of an attorney, he'll probably investigate how many times your product has burnt individuals because of some malfunction, design flaw, or if the device was not assembled properly.
Of course, I want a new espresso machine (not the same one- it is far too dangerous), and I'm afraid of it.
You should know; I was electrocuted as a child. I suffered post-traumatic-stress disorder so severely by the traumatic event; I was not able to plug anything into a socket, or use many electrical appliances for 15 years. Today, I still continue to fear electrical devices to a much smaller degree, as I wont use all appliances, such as the toaster, deep fryers, vaporizer, electric blankets, and , and others. So I have every good reason to believe that this incidence with the espresso maker is going to affect my psych. History often repeats its self. I dont want to go through years of fearing coffee makers; especially because I wont be able to enjoy cappuccinos anytime I want. Maybe professional counseling will help with post traumatic stress disorder?
Along with an espresso maker (so I can still enjoy cappuccino with my families help), I would like to be compensated for my pain and suffering. Im certain, the pain in my hand will be less and less each day, but I will suffer much longer fearing the device, and similar devices.
If you are receptive to a settlement, let me know as soon as possible. If I get no response, I will assume that you'd prefer to let the court interject. I must hear from you on Monday 2/9/09. In the meantime, I will have a doctor look at my burns, and do a bit of homework, and consider what I think a fair out-of-court settlement should be. My research will be based on legal advice, physiatrist fees for post-traumatic-stress that is if I feel that I am again experiencing post-traumatic stress- dont know for sure yet.
Or, make me an offer. Im not crazy about attorneys, as I think most are crooks. But in order for me to be compensated fairly, Ill go that route if that is your companys policy, or you just prefer to go that way.
also contacted 1-800-MrCoffee, but I did not record day, but just a few days after. I left amessage about incidence, and indicated that I had suffered 2nd degree burns, and told them how I was healing. I wanted a call back to discuss compensation. I also asked if the coffee maker/expresso machine that I own had any other complaints, law suits, or recalls because of design or engineering defects.