Complain about a product or service

Mr. Coffee

225 International Pkwy, Lake Mary, Florida 32746

Mr. Coffee • They leak • They explode • They smell • Everything else • A Solution? --- News • Lawsuit Charges Mr. Coffee Knew of Problems • Mr. Coffee Named in Scalding Lawsuit

It seems like a coffee pot should be a fairly simple device but Mr. Coffee has succeeded in making its machines so complicated that they cause all kinds of problems. The one we hear about most often is that the hot water either leaks out or the coffee backs up and floods the kitchen -- a real annoyance.

There are plenty of other caffeinated catastrophes just waiting to happen. The thermos on some Mr. Coffee models has a nasty habit of exploding, some models manage to impart a taste of burning plastic to the coffee and others just plain quit working.

Here are a few of the more recent complaints:

Marilyn of Findlay, OH October 28, 2009

I had a Mr coffee maker, and water began leaking out from under it. I went back to the old instant coffee. People that came to visit hated the instant coffee, and a friend bought me another Mr.Coffee. This one lasted 2 months. It just quit working. I can't believe it. None of the buttons work...no light..nothing. Upsetting? yes to say the least especially since it was a gift, and no one likes drinking instant coffee.

[Their] company needs to improve [their] coffee makers. That is if [they] want people to use [their] product. Water leaking out, stop working for no reason. Perhaps it's a censor of some sort, and that needs improved. For now i am drinking my instant coffee again. people who come for visits will have to bring their own coffee. Maybe a quick stop at a speedway, coffee shop. a nice cup of mocha sounds good about now.

We are in an enomomy that stinks right now. I cannot afford to buy another coffee pot. If i have to i will boil coffee in a pan, and strain it before i buy a leaky coffee maker, and another that justs quit working. Get it together Mr.Coffee...or move over a MRS.Coffee will take over and put you out of business.

Sari of madison, WI October 25, 2009

MR. COFFEE® Steam Espresso/Cappuccino Maker was bought at Walmart and used 2 times. The first time the water boiled out from under the lid of the thermo and made a big mess. The second time the lid started shaking and exploded the liquid went all over the place including my ceiling. The lid ended up 3 feet away from the coffee machine. I will be talking to Mr. Coffee as of now I have been heavily drugged up due to pain.

I have a 2nd degree burn on my right arm and I am right handed. I was home alone at the time due to my husband being in Iraq. I was rushed to the ER at UW Hospital, given 4 injections of a pain medication and 4 hours later sent home. I am out of work OCt 20-31. My Mother is taking care of me since I can't drive because of the meds and I need help wrapping my arm every night at least 2 times.

christine of unionville, TN October 21, 2009

I am on my second coffee maker from Mr. Coffee. Both are the FTX49 models. The first one had water running out the bottom after only 2 weeks of using it, i exchanged it at Target for another. This one just stopped working. The digital buttons will not work. I am so tired of this. Its nicer then the cheap ones and cost around 40.

Shirley of Arcade, NY October 18, 2009

About a year ago I purchased a Mr. Coffee 12-cup coffee maker model #FTXSS43-2. After using it about 5 times it started acting up. Instead of brewing the coffee it started spewing steam all over the place. Which left hot water all over my counter. So I still had the box and returned it to Walmart for a replacement because it was within the time frame for their return policy. I received another one and it was working for maybe 10 times so I three the box away. Well the same problem I had with the first one happened to this one too. I went through two coffee makers with this problem within a year. I don't drink coffee a lot but during the cold days is when I use it. I replaced the filters and everything. Sometimes it brews to about 2 cups and then starts acting up. I shake it and sometimes it will starting brewing again and sometimes it won't. So I have to shut it off. I only set it to make 8 or 10 cups of coffee.

Suzanne of Lee, MA October 15, 2009

Bought 12 cup coffee maker (54) two weeks ago. Used it 10 times. This morning water spilling out the bottom all over the counter. Tried to reach the company, no one available. Burned my hand trying to stop the water. Cooled it down, tried it again, and again. Water all over the counter and floor. I'm done. Spending my time and money getting this fixed. Not pleased at all and would NOT recommend.

Walter of Phoenix, AZ October 14, 2009

I did not try to contact any person at Mr. Coffee. My purpose for submitting this complaint is mainly a warning to all users of Mr.Coffee. I suggest all user of Mr. Coffee check the bottom of the basket that holds the coffe and the filter and see if the spring used is starting to rust. I noticed a small part of the spring in the bottom of my glass pitcher today. Perhaps I am to blame since there may have been an instruction saying to use only mineral-free water. The Mr. coffee appliance I use was a gift and I do not have the receipt.

Victoria of Larkspur, CA September 30, 2009

We have bought 3 Mr. Coffee coffee makers in the last few years, each a slightly different model. The last was their top of the line. Each one had to be thrown away when water poured out through the base and flooded the counter. The last one worked only 6 months before the deluge. The cost of three defective coffee makers adds up. We will not make the mistake of buying this brand again. So sorry. I loved the machines when they worked.

Larry of Rome, GA September 21, 2009

Several years back I purchased an FTX-41 Mr Coffee 12 cup coffee maker. Along with the purchase from Sears I bought a 3 year replacement agreement. At 34 months the coffee maker just quit! It was replaced by Sears with an FTX-45 in February 2008. This one failed mid August 2009. Cleaning was done on both per mfr. instructions, but neither unit would heat at all when they failed. The Mr Coffee dis-service rep. on the phone told me that they could not help since the first unit had been replaced and their warranty was only one year. Bad decision on their part! I am no longer a Mr Coffee customer or supporter. I will be a detractor and encourage others not to purchase ANY Mr Coffee products. The other thing that ticks me is their website is not being maintained. They show the service centers in Savannah, GA and Nashville, TN. NEITHER one of them now exist!!! The customer disservice rep was not aware of that.

William of Montgomery, AL September 17, 2009

Mr. Coffee Espresso machine exploded. Contemplating a class-action lawsuit.

Wanda of Orlando, FL September 11, 2009

We purchased a Mr. Coffee ISTX95 for our office in 2007. Within the four month of using it we realized had a problem;water starting leaking out of the maker. We set it aside for awhile used it again and it was fine. Used it again and the same problems occurred. Just tried to use it again and the same problems. We found the receipt called the Mr. Coffee Customer Care and was told the warranty was out. Explained the not frequent use of the machine and then was told to fax in receipt and information from the plug on the maker. Did that. Waited to hear a response, nothing. After two weeks, I had to call back to find out that nothing would be done about their defective machine. The customer service provided by the Jarden Co for Mr. Coffee is not great at all. For my personal use I will not support the Sunbeam Corporation dba as Jarden Co., as their products are defective.

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