Monitronics Home Alarms

This is the worst company out there. We have had nothing but issues; between techs not even showing on the right day to smoke alarms going of for no reason. Today we had a bad smoke alarm that would not stop going off. They refused to help me power down the system to stop the alarm. Even though they monitor me for health reasons, that sounds can start a seizure. Their answer was a tech will be out in 4 to 6 hours to turn it off. This is just another in a series of bad service that has been from the start.

I started the service in 2009 when we own our home. In 2010, we lost our home, so I was told we could move it to our apartment if the landlord allowed. And they did, but because of loss of my Job, we needed to move again. I called Monitronics to let them know I was moving again, this was this year February 2012. So I told them I would try to place it in this apartment if my landlord allowed. The landlord said no, I told them I could no longer use the monitoring service. But they said my contract wasn't up yet, and that I needed to still pay the monthly service. Because of me being out of work, times being hard, we were late in our payments, I tried to explain to them why. But they only cared about the payment, so I said I would pay it as soon as I could. All the previous years, we were always on time with our payments. But they continue to call me twice a day, and when I didn't answer, they would call my family on the emergency contacts as well. I called and told them they have no right calling my contacts.

About the tiny bill, when they have nothing to do with it, so I demanded they remove them off my list. I spoke to the manager, and he did. I told him I wanted to cancel my contract in May when my contract is up. So he told me to send a letter, gave me a fax #, and so I did. But like what was stated by someone else, they still have to wait 30 days after they receive it. I thought how ridiculous, just so they can get one last payment, well they can think again. I also told him, by law, the customer can pay as little as $10.00 a month if that's all they can afford, and there is nothing they can do about it. And if they keep sending harassing calls, I will report them to the Attorney General's Office or TV person who goes after bullies like these and expose them as well. Please never use Monitronics service again. And read the fine print. 0 is my rating. They just want your money, so beware.

I've been paying service for a house that I sold three years ago. This company, when they want to sell you something, they treat you the nicest. When you try to cancel services that you don't need, they make your life difficult. No transaction can be done over the phone and they make you send a letter in the mail. Horrible experience. Do not buy their service, read the contracts.

Their field representative stated that Monitronics receives a signal as soon as my alarm goes off. We've had the service for a year and a half and we set the alarm off accidentally several times a month. Not once has Monitronics called us or the police to make sure everything was okay. I called them to cancel the service based on this and they said that I am bound to my 36-month contract that I signed, regardless of the fact that their rep said that they would call me every time the alarm goes off as soon as it goes off. But because the contract is vague and doesn't say anything about this, I am the one having to pay for it. They are thieves! Do not buy their service.

The salesperson came to my door and offered a money back promise via gas purchases from Holiday stations. After the period of time when you can change your mind and opt out was up, they sent a letter saying all benefits from this promotion were cancelled. Then they wanted to come fix my broken system. The first person who came to my home from this company was a thief and a liar; wouldn't they all be? I just had to keep paying till my contract runs out, even though it was broken. The entire company is just horrid!

I attempted to cancel my contract after deciding to go with a new monitoring service. Initially, Monitronics flat out refused to cancel and was going to "hold" me to the terms of my contract duration despite the fact that I told them I would pay off the balance. Apparently, payment of the balance of the contract wasn't their top priority, because within the span of 5 minutes, they offered to reduce the monthly charge twice if I stayed. So much for the terms of the contract.

When I finally got them to send me a closing statement, it was for more than the actual balance due on my contract. In addition, they failed to stop the billing for the monthly service, and now, I'm getting two calls a day notifying me that I am past due. I cannot make them stop and will pursue every consumer channel available to stop this form of harassment. The way I see it is they are one step away from systematic extortion. I paid off my contract; I was never late one day with a payment. And now, I'm being treated as nothing more than a deadbeat. Please make it stop.

It is difficult to believe that a company can claim to be monitoring your system when they can spend 3 months with the system completely removed and not bother to call you to ask about the fact that it isn't checking in.

I am getting several calls per day from a spam-bot claiming to offer Monitronics services, despite my being on the do not call list and my requests to stop the calls. The caller does not take "no" for an answer, and my direct emails to Monitronics have been ignored. The originating number is **. I have never done business with Monitronics and as a result of their calls will never do so in the future. Funding Monitronics is supporting intrusive robo-calling.

The system does not work and then will not come back out or return your phone calls, empty promise. System has not work from day 1. After a week of trying to get them to fix it, we had the old system reinstalled.

I was using ADT for several years until 2007 after being referred by a friend to this company. After the promise of cheaper service fee, I signed up my business and two houses with Monitronics. I thought I got a deal which was not true. I should know better. They use local salesman and local contractors to do the work which they have no way to control or they don't want to be liable to anything. I have false alarm many times at my business and house. Recently, it got worse. I have a glass breaker at my basement. It keeps getting offline with network. I have called many times and they also sent out the local repairman to fix it. It never really fixed the problem. Last night, it really got my nerve after it woke me up at 4 am. I am canceling the service. They said I have few months until my contract is up which I don't care. I rather get them off my back and start to using a company which do not require any contract. I think this company should not be in business and they don't care about their customers.

Since the first day we signed up, we have been lied to and given the runaround. We were told by the salesman that we would receive a 360 Surveillance camera as soon as they were available (within the following month). We called several departments along with the sales agent, Jason. They said that this would be taken care of. It never was. We kind of knew it was too good to be true. Then we had faulty equipment that kept going off when we went out of town (you can imagine how distressed we were thinking someone had broken in while we were miles away). We were told that credits to our account for the dispatch coming out would be taken care of due to the equipment. After two months, several calls to us saying our account was past due, and several calls and hours spent on the phone talking to manager after manager (between the two companies Monitronics and 1st Defense that are supposed to work together for your first year) stating this would be taken care of, it hasn't. We just received another call today stating our account is past due. We will be cancelling and will no longer be dealing with this company.

On Nov 20, 2011 at 10:53 I received a call from Monitronics, stating that there was a burglary alarm going off at my business, Mermaid Dive Center. They told me and my husband that the Polk County Sheriff's Department was on site, and had the store secured. The police officer stated that the alarm was not on when he arrived, and that someone had called to report that the front door was gone, and broken to pieces. When the officer entered the building, the alarm went off. We contacted our insurance company, and they told us that we should contact Monitronics about our losses.

We requested an alarm report, which verified the above details. I have contacted Monitronics at least 10 different times, about reimbursement for our losses, and they state that they are not Liable, because they did not receive a signal from the alarm monitoring system at the time of the alleged incident. They even mentioned that the police might be in on the theft. The stolen items were the first things that could be grabbed, and not those that would have been more expensive. We could have had a lot more valuable items stolen. The only people that have keys, or the alarm code for our business, is my husband and I. They said that because there was nobody in the building to verify that the code didn't go off, that they were not liable. I told them if someone would have been in the building, there wouldn't have been a theft.

I have gone up the chain of command at Monitronics, and now I'm told that there is nobody else to speak to. I also asked them to explain item 6 of our contract with them, and they have yet to do so. In that paragraph it states "customer understands and agrees that if the company, or its contractor should be found liable for loss or damage, due to company's or its contractor's negligence, failure to perform any of the obligations herein, or failure of the monitoring service, or the equipment in any respect whatsoever, company's and its contractor's liability shall be limited to the sum of one thousand dollars ($1,000), and this liability shall be company, or its contractor's sole and exclusive liability".

My understanding of the contract is that they are liable up to $1,000.00, if their system does not perform properly. The total of the stolen items is $538.85. Their system failed to work, and we are attempting to resolve this issue without going to court, but Monitronics refuses to accept responsibility for their equipment failure.

My 91 year old mother, fell, broke her hip and the Monitronics unit did not work. She had to drag herself to the land line phone. She no longer lives at that residence and resides with me. Monitronics leaves messages and letters to her old address on a daily/weekly level. I have both written and phoned to stop business with them, to no avail. My poor mother is so worried about them that she is afraid to go out. They need to be put out of business.

I have made constant phone calls from the moment of installation. They first called several times daily to remind us of the $50 reference offer, then they called to review our level of satisfaction. I cancelled within the 3 day cancellation period and now receive daily threats of collections. I have documented return of their equipment and the fax, email and certified letter of cancellation. They don't acknowledge receipt of any correspondence. We have reported them to the BBB, filed numerous reviews on various threads and will continue to provide references of them at no charge. They should wake up, or else, I would be surprised if they are in business in three years.

I called as I sold my place on Nov 18, 2011, to cancel the service, and even gave them the name of the party buying the place, so they could contact them to see if they wanted the service. Now, I got a bill today for 2 month's service, and I again called customer service, and they corrected it after trying to tell me I paid in arrears, which I never did having it for 7 years. Then 15 minutes later, some guy called and said I was responsible, as they haven't been to my old place to inspect and put in the new owners' name. I told him where he could put that bill, and hung up. I am now calling the BBB to report. I could not believe what these clowns were trying to do.

I've been trying for over a year to cancel my service. I am no longer under contract so I thought it should be easy to simply cancel. I've been told various things by different reps-- to send a registered letter to them stating my desire to cancel which I find utterly ridiculous, or to call such and such number which never works.

Today I tried to call their Customer Service, pushed all the appropriate buttons for cancelling a service and it leads every time to a non-answered section. The line just goes dead each time. I stopped paying long ago and we get all kinds of calls and answer them sometimes. Each time we do answer, the person cannot help at all - they just want payment. I now consider this harassment and may get an attorney.

After using their system for 2.5 years (on a 5-year contract), I decided to put my home up for sale and would no longer need their service. They said that I was bound by the contract and would work with me so I could still pay for the service. I told them that was unacceptable and they would be hearing from my attorney. They still did not back down.

I am going to have my credit union block any future deductions to them and I am considering a phone call to my local TV station's consumer advocacy program to get them to back off. I would rather pay my attorney double what I owe them than to ever pay them another dime. They are the most unscrupulous people I have ever dealt with and I will tell everyone I know about them and their practices.

There are ways to get out of your contract, people. Do not sit down and take their word that you owe them, no matter what. Stand up and use your noggin to find ways to make them back down. They will not get away with this in the long run. Their company cannot withstand so many complaints before they start showing their bad manners!

They do not even deserve a rating of "zero". We had them come in, and replace ADT which was excellent. They gave us all the equipment (which, by the way, does not work). We have a floor upstairs, and the alarm went off, when the roof fell down. We expected the police to show up, but as we ended up calling the fire department, when the alarm on the on the roof started smoking. We have a report to prove it. They are aware that their system does not work, because they cannot even test it, but they are demanding payment, and say that we have a 36-month contract. They just forgot to mention, when they installed the system, that the only thing that sets off the door alarms, is when the doors are opened. It is useless, and they should not be only investigated by the federal government, but also, no one should purchase this product. We have to pay, regardless,or we end up with bad credit report. Their system, to this date, does not work, and they know it.

I purchased a security alarm system and then I tested the alarm system so when the main corporation calls to verify the password it not the same. I realized then that there is something wrong because I have the contract with me and that what on there. I called to try and fix it. There was a lot of back and forth so I asked them to send me a copy of the contract they have and it's not my signature nor my social security on there. So now, I feel that there's something extremely wrong. My information is out there and I have someone's info. I mean I'm not feeling safe.

I signed on the 1st of May 2010 with Capital Alarm and they sold it to Monitronics. I called on July 10, 2011 to cancel their service and requested that they cancel taking money from my checking account. On July 13th, we received confirmation that they stopped taking it out. I went with a company that provides better service. On July 9, the system was taken completely out. We finally heard from Monitronics on July 20th that our system was not operating properly; six heart attacks and no alert button.

They do harassing phone calls, threatened to send me to a collection. I told them I'm 85, and I don't care if they did. I have good credit and this won't hurt it. They told me that I would have to pay $848.00. This is the same price for a friend of mine who had her system for 3 months. What is wrong with this picture?

Hands down to the worst experience I've ever had with any service provider. Unfortunately, at least until my contract expires, the experience will continue to be my own personal hell. The details include, but are not limited to, failure to keep pre-arranged service call appointments, refusal to honor previously agreed upon financial arrangements (e.g. charging for waived service call fees), improper billing, and harassment. Wait, what's that? Oh, it looks as though I'm receiving another harassing phone call from this company. If you enjoy nightmares in the daytime, then yes, by all means go with Monitronics.

These people fail at service. We were bullied into buying a system, three years ago, by a salesperson who walked right into our garage while my husband was working. The system has failed and sent out false alarms ever since. They outsource their repairs to unqualified small companies who are anything but professional. I disarmed the system, so we did not continue to have issues. We were not allowed to cancel until our 3-year contract expires. Finally, it expired. I called to cancel and was told that I was "putting my family at risk". When I told the customer service rep that my family was my concern and not hers, she replied "that's right it is your concern, so why are you willing to put them in danger?". When I repeated that I wanted to cancel, she told me she needed to talk to my husband because his name was primary on the account. She was rude, very intimidating and flat out wrong. I will be reporting them to the BBB if they do not cancel or continue to charge us after today. Bar none, the worst company I have ever dealt with and I spent years working in collections!

I tried to get my alarm fixed twice. They sent out a repairman for both times and charged me for that service. Within a few days, the alarm wouldn't work again. Either my alarm would work or my phone service but not both. I went to another company who spotted the problem right away, I needed a device to be compatible with AT&T U-verse. I tried to cancel service with Monitronics, they made me write a very specific letter to cancel. It is October and they are still billing me. Stay far away from this company.

We have had this alarm system for over 3 years, and nothing really bad happened, until our system started to mess up. We called for service, and it took a while and the company told my mother that she didn't know what she was doing. Then we finally get a service call placed for her house. It's labor day weekend. I understand it's not the best time for service as techs want off too. We had been without an alarm for two weeks at this time. They called and set a time but did not show up. When we called on Tuesday, the alarm company told us our alarm system was fixed, called my mother a liar and passed her around and basically just made her feel worthless.

Then a month later after many calls, we finally get the service guy to come out. The one that had "already" been to our home. Well I requested that he come while I could be there. So he showed up at my mother's house while I was at work, and told her a battery was not charged, and left. He would not listen to her questions, and would not look at the system at all. He just left. Now I am sitting here at her home listening to her alarm system, which won't beep. I listened to her complaint to the company while on the other phone, and listened to them degrade my mother.

I had a new account with Monitronics, which was paid on time until I lost my income. I struggled paying for a couple of months after. Then, I called them to see if they could work with me. I spoke with several people who told me no, that I am under contract. Once I stop paying and closed my bank account, the inside collections department began calling. I explained my situation. The representative was understanding and placed a hardship on my account.

A month later, I got phone calls from a Hillcrest Davis and Associates, telling me my account with Monitronics/Maximum has been charged off and now in their office. I explained my financial situation to different rude agents. And I had been in constant contact with them. They have skip traced my name. Unfortunately, I am my grandmother's name sake. Now they are harassing her, stating her social is on the account and I used her social. And they are demanding she pay $1500. Luckily, my grandmother who is 86 yrs. old do not take **. She told them that they are lying and not to call. And she filed a police report. So now after several months of speaking with these companies, today they tell the account isn't mine and cannot discuss anything with me. How funny is this. I will be taking all companies involved to court.

I keep getting computer generated calls from this company, stating that I have not paid my bill. When I stay on the line to talk to a representative, I am told that they cannot remove my number because someone else listed it as an alternate contact number.

The funny thing is, they won't tell me who listed it! So, I can't confirm if I know them or call and get them to take my number off, and so I keep getting harassing calls.

I changed alarm monitoring companies. I tried to cancel Monitronics, but they would not stop billing my account! I faxed them, as they requested, mailed them and now had to close my banking account because they keep billing me!

I am constantly harassed and treated rudely by these poorest excuses for alarm service. I never missed a payment. Yet, I am called several times daily. This account began with a company called Platinum Protection in Oct. 2009, which somehow became Monitronics. They said that I couldn't cancel this service for five years and to read what I signed. They refused to stop auto deductions from my checking account. I tried to withdraw money from my personal account. They refused to send me a bill by mail until I close out my checking account, to prevent them from causing bank fees and overdraft charges to my account. I have never even heard of a business being ran like this. I am told that if the old company did not transfer all payments to the new company, I must take care of that myself, or pay the Monitronics over one thousand dollars to close out this account and get rid of them. I have always kept a very high credit rating. And I am afraid these people will blemish my record. I just want to never hear from them again. So, I still continue to pay for a service I do not use to one of the worst businesses I have ever dealt with.

I paid off the contract for the monitoring service and canceled at the end of the contract. 8 months later, Monitronics sent me a bill for 22.15 for monitoring and taxes, and any services rendered. I called them and stated my position of refusing to pat for nothing. I informed them that I had filed a complaint with the Ore State Attorney's office and the post office for fraud. The customer service representative promptly decided to waive the charges and wished by a pleasant day. Threats of sending my debt to collections were quickly rescinded and at this point, I owe nothing. We'll see.

I have been unable to arm my alarm system because of a faulty motion sensor. I changed the batteries and called numerous times. The company finally agreed to send out a service person, mind you, I have been unable to arm my alarm for over a week now.

After 3 days, the service company called and informed me that I would be charged $90, just for coming to my house, plus Monitronics would charge me $30. Any additional parts or more than one hour of service would result in additional charges. Monitronics never mentioned this, so I called them and they said that I should have taken advantage of their warranty service for $5 a month plus $50 copay.

Really? Fortunately, I checked my contract which indicated that I am fully covered with a lifetime service and with a $30 trip charge. Now, how in the world did they miss that? I have spoken to at least 5 different people this week that I can't use my alarm that I am still paying on and not one person noticed this lifetime service.

But, when I mentioned cancelling my service, what the representative noticed was that I extended my contract for 5 years. There is no way, no way, no way I would've agreed to extend it for 5 years. I extended it for 2 years in order to get a $2 discount on my monthly service. I don't have the paperwork to prove the 2 year extension as opposed to the 5 years but, I requested a copy of the contract so that at least I have something to refer to down the line when I will definitely cancel this scam of a company.

Beware! Ask for copies of everything! Don't fall victim to Monitronics, who claims to be about safety, but is truly about fees and contracts.

We were notified by Monitronics that our alarm system has not been monitored for the past 5 years due to a phone line glitch. We have been customers of this company for 10 years. When confronted with the findings that they provided to us, the "Customer Service" department basically told us it was our fault that we weren't monitoring our system. This is what I thought we paid them for at $35 a month. We were offered 4 months free monitoring which is a slap in the face considering we literally paid them for absolutely no service for 5 years. We've paid over $2,000 for nothing other than their stickers placed on our windows which is basically advertising for them, not us.

In October last year, we purchased a business and contacted Monitronics asking them to cancel our account because we were moving the store to a different location. They gave us so many hoops to jump through. We eventually gave up and just moved the store. They continued to bill us despite many many calls to tell them. We no longer have their service. Even to this day, they are constantly harassing the former owner because they wouldn't change the account to our new name because she signed the original contract. I spent an hour with them on the phone today trying to get them to change the account to my name, close the account and send me a bill. They refuse and continue to bill us for a system we haven't used in six months.

A lady walked into my house while my husband was working with an AT&T rep on fixing our internet. She just walked in and called someone on her cellphone right away to inform her of my address. Seconds later, a man arrived and they walked straight to my living room and sat down and wanted to sell me a terrific deal from their alarm company. They ended up convincing us. They wanted three blank checks from us, but I immediately said I didn't have any. They took my ATM card information down, made me sign some quick forms and they walked out without giving me their office information.

After I asked them for their information, they just gave me a flyer with their phone number and gave me a false address to their office. I later googled it and it turned out to be a home address. I tried going into their website, but it didn't exist. The customer service number only sent me straight to an answering machine. I felt terrified after they left in an ugly van with no identification. The man and the woman walked all around our house and pointed out all of our expensive belongings. I cancelled my account with the bank and they suggested I report this to the police, which I did.

Modesto residents, please be aware of these people. Nothing has happened yet since it just happened about an hour ago, but so far I took my precautions and praying to God nothing will happen. Never trust people that come to your door. Any business that might be of your interest can be found at official locations and they shouldn't be coming to you!

My contract with Monitronics expired in April of 2009 and I called in to cancel the service. At the time my contract was terminated, the balance on my account is $0. However, Monitronics continued charging for their service in next two months even though there is no service. I contacted Monitronics and they said this is their policy. I denied to pay the due amount but recently I have to pay for it because Monitronics filed the balance to a collection agency.

Please be careful when you sign up for service with Monitronics. Research before you sign up since this company has many negative feedback.

I signed a contract on May 20th 2010 for home monitoring services. An independent installer took three days to install the alarm and to get it working properly. I was told that it was going to be $39.99 per month but my first bill and every bill after has been $54.00 per month. When I questioned them, they told me that the paperwork was wrong and wouldn't honor the stated amount on the signed contract.

At least once a month, I have to call a service technician to fix the non-working zones, and now it is sending false alarms which is resulting in my local PD coming to my house. I told them that I wanted this junk out of my house and my contract terminated because they can't get my system working properly and I can't arm it for fear of a false alarm. They told me to not arm my system and I wouldn't have any problems.

I am currently looking to get included on a class action suit against this company for poor performance and breach of contract.

I called to cancel my month to month service I signed up for with Monitronics. They told me when I called that I could reactivate the service with them because they installed the system in my home. I asked for a month to month, because it would allow me the freedom to cancel service if I moved, sold or rented this house. I was told by Kesha, no. **, that I signed a contract via e-signature. I asked to have them prove that I signed it. She told me that I must have signed it because my SS No. was on the bill, (information I gave during signing up for the service). I told her she needed to get her IT people to check on the back end how this contact was accessed electronically and how they can prove that I was the one that signed this contract, because I would never have signed a 36-month agreement. I have monitoring systems in other homes I own, so the problem isn't that I don't know about all their tricks, I did! I believe that they put my information into this contract not me. I am reporting them to the BBB in Dallas and PHX, reporting them to the district attorney in Dallas, and letting anyone I know not to use this company.

Kesha told me due to the misunderstanding, she would split the difference with me for the remaining months. Big fat deal, I will not pay them anything. Remember, don't use them.

I signed a contract with Monotronics for five years of security monitoring. At that time, I had a good job and believed that I would be in my home for at least another five years. After nearly three years, I found myself unemployed. A year has passed and I was still unemployed. However, I still managed to make my monthly payment for their service.

As a result of my lengthy period of unemployment, I lost my home to foreclosure. I wrote a letter to Monotronics explaining my situation and requested that my contract with them be canceled. They sent me a cancellation form asking me to fill it out and return it. To my surprise, I received a new bill with new charges. When I called their customer service department I was informed that my request had been denied. I repeatedly told the representative that I had lost my job, my home and every penny I had in the bank. She informed me that foreclosure was not a legitimate reason for termination! I could not believe it. I lost my home and was destitute, and that's not a legitimate reason?

I offered to pay them for two months of service, which I did not receive since I no longer even lived in my home, if they would terminate the contract. They replied with, "No. Sorry. But you can transfer your agreement to a friend or family member and that would fulfill your obligation." So, I have lost my job, my home, my savings and now they want me to risk losing a friend or ruining my relationship with a family member by locking them into a contract with a company so lacking in ethics or conscience.

Allow me to preface this complaint that my wife and I are at fault for not reading the contract nothing more. Over a year ago, my wife and I decided to cancel our land-line service, not knowing that by doing so, we would be rendering our security system with Monitronics useless. The other day my wife phoned the company to cancel the service, upon which we were told that we had signed a 3yr agreement which would not be fulfilled until May 2011.

Understanding again that we were at fault for not reading the contract, we then asked why the company did not inquire with its customer as to why there was disconnect in service for over a year no less. Their reply? "We wish not to intrude upon the privacy of our customers." Are you kidding? If they are a security service, and rely upon a telecommunications line to monitor our residence, that is later disconnected, is not unreasonable to think they should be able to detect a "broken" or "disabled" connection? They said they cannot which is a load of **, and contradicts the purpose of their product/service.

To top it off, knowing that my wife was expressing our displeasure with their service, the call center rep had the gall to ask if we wanted to extend our contract for another 3 years!? WTH? End result? We are going to shell out the remaining 6 months of premiums for a service we are not receiving. I wonder how many other customers are in the same boat.

I was gone for the weekend, and when I got home, we realized that someone broke into our home. They took, pretty much all our valuable electronics, including a camera with endless memories. I called Monitronics to find out why they never called me, or the police, and they said my alarm was off. I knew I turned it on, so I was telling the representative that it was on, and she kept saying they never got an intrusion alarm. When someone opens that door, you have 40 seconds to disarm the alarm, before it starts going off. Well, the people said that, whoever broke into my house, took the alarm keypad off the wall, and cut the wires!

So this cut all connections with Monitronics, and instead of calling the police, they disregarded this incident! Now they are trying to get me to "upgrade" for a safer system. Do they think I'm stupid or what? All this time I have been paying, and they did not do their job. Not only am I upset, but it worries me to think that I could have been home with my kids, when this happened. It's pretty pathetic for them to sell an alarm system, and then turn around and say "well, if someone cuts off the wires, you are on your own". I'm changing to another company, even though my contract is not up until next June or July, and expect to owe them nothing. I will never recommend this business to anyone! Very bad service!

As a consequence to this, I have lost both many valuables such as TV, Yamaha receiver, wedding band, game systems, and the list goes on and on. I have also lost my sense of security at home, and many pictures of my boys that were in memory cards that were stolen, along with the many cameras we had.

We signed up for a 2 year agreement with them starting in September of 2008 till September 2010. I wrote them a letter in July of 2010 saying that I am sending in the next 2 payments for August and September and that we are cancelling our service as our contract is up in September. I heard nothing from them regarding this, so I assumed that it was off and they would turn our service off.

I kept thinking that they would just turn it off. We only used their service about 5 times in those 2 years. We live in a very safe neighborhood and before we moved here we had ADT and we had their service and found out that we really did not use it even though we were under a service contract with them. They were more than happy to break the contract and cut our service. I told Monitronics the same thing; you can look over our service and we have never really used it. I have left the doors unlocked and nobody has ever broken into our home. We just don't need the service. As I have been looking on the web, they just don't seem to take no for an answer. They continue to call our home at least 1-2 times a week and ask us to call them. I sent you a nice letter, paid you up until our time was over and it's over.

I am not going to continue to call you and remind you that our service is over. I am not sure what it is with these companies that they feel they need to continue to pursue something even after the fact that the contract is over. They are a nightmare. I want to go cut the wire, but don't want to be at fault for that either. They still have our service on but they have stopped sending the bills, but I can guess they still want us to pay, which I am not paying for something that was done in September.

In January 2009, I entered into a service agreement (#**) with an independent agent for Monitronics. At the time, I told the agent that I only wanted the alarm system for my father, who was already 90 years old and not in good health, and therefore could not commit to more than one year. This agent agreed.

As it happens, my father lived for two-and-a-half years. Consequently, upon my father's death on 18 August 2010, I called Monitronics to cancel the service. They said, I had a three-year contract and therefore needed to pay no matter what. I told them that this was not the agreement and I requested that they send me a copy of this contract. They agreed to do so, but even after numerous follow-up calls, the only thing I received were continuing bills!

I called Monitronics to cancel the service in August after fulfilling a three year contract. The person I spoke to tried to sell me more things: "What if we sent you a wireless keypad?" "We can transfer your service to another location," etc. Even though I was calling the cancellation department, they tried every tactic to try to get me to stay with them. It was about 10 minutes of going through the runaround about not wanting anything they have to offer that I wanted to cancel. My husband grabbed the phone and said, "She said she wants to cancel so cancel it." He hung up the phone and we thought that was the end of it. I received a bill recently that we are now in October. It says that we owed $84.46 because the cancellation never went through.

Needless to say, I called them today. They told me that I needed to send a letter stating that we wanted to cancel and we needed both of our signatures on it, the passcode for the system, etc. Even after I send them the letter, they wait 30 days (coincidentally they can get more money) before it takes effect! I will never use this company again. They have poor business practices and I refuse to use a home monitoring system ever again. Of course, I thought we were locked into a two year contract only to find out it was for 3 years. Whatever you do, do not go with Monitronics!

I've been very happy with my Monitronics system and the contract that everyone signs clearly states the length of the contract. 90% of the complaints on here are due to consumers not reading what they sign and/or trying to weasel out of a signed contract. That's not on Monitronics, it's on you. If you sign a document saying you'll pay someone $48/month for 5 years, then you pay the money for 5 years! Don't whine about it online because you can't pay your bills.

From the beginning, their technicians have been inadequate. The installation person used my brand new dryer as a ladder, and caved in the top. They did order a new top for the dryer, but also had to send another technician to fix the faulty installation. There were so many false alarms, that the South Jordan Police Department began charging me $25/false alarm. It has not worked properly, well, ever, and on June 23, I called to cancel the service. They put me on hold for over 20 minutes, and I had to return to work.

After two additional attempts to cancel, they finally honored my request on August 12, and sent me a bill for $74.85. I prorated the days of service through 8/12, and sent them a money order for that amount, along with an explanation as to why I would not pay them $74.85. They said I still owed them about $34, which I paid under protest on 10/18. They have now sent me to collection, since the check apparently was not received within their 10 day time frame. I did not receive the notice of intent to involve a collection agency for 8 days after the letter was dated. I strongly urge everyone to avoid Monitronics at all cost. They employ technically inadequate persons, and have extremely unethical business practices.

I was with ADT at first for 2 years. I then found out through the mail that they are now Monitronics. I had been having trouble with the system, sending false signals to the Fire Dept. ADT rep came out and worked on it, said it would not do that again. Guess what I found out, he had unhooked the system altogether. I didn't find out until I was remodeling the kitchen and found the control box unhooked. Now, mind you, the system had been unhooked for two years.

I called Monitronics and they refused to do any thing about it and said that I had a 7 year contract. I had another company to look at it and they can't do anything because 4 of the components are bad and wasn't even hooked up. The main box has a key lock and I don't have it, they (ADT) do, because the man that installed it said it would be turned into the company for safe keeping with my address on it if they ever had to come to work on it. I don't know what to do because its an auto withdraw from my checking account.

Monitronics contacted me to tell me that they detected activity in a non-existent zone 8. They kept me holding on for approximately half hour and then determined that they would have to send a technician over to determine what the problem was. I decided to go with another company. While the other company was installing my new panel board, Monitronics was able to detect it. They called me and when I answered, they didn't respond. They sent my local police department over. They were fully aware that I was going to be changing my service. To be forewarned is to be forearmed.

I activated service in a brand new home that already had a system installed. Monitronics configured the system to work with their equipment and automatically locked me into a 3-year contract. This information was in the paperwork signed at the time of installation, but at no time was I verbally informed that the contract was 3 years in length or even that the paperwork was the contract. In fact, I was led to believe that the paperwork was simply stating that the tech had completed the work.

This was also being done at the time that the movers were at the house and I id not have adequate time to fully read what I was signing (my mistake). I have $324.50 for the remaining 10 months on the contract.

I initially was "selected" by the door to door salesman for Platinum Security to be a demo house for their Simon XT home system. The deal was I didn't have to pay for anything except monthly service for 5 years. The contract was explained to me. I don't own the equipment until the contract is fulfilled. However, I could cancel, I just don't keep the equipment. No big deal, right? Well, they got bought by Monitronics also. I have moved to a rental that doesn't permit modification of the existing security system.

I called to cancel and they told me I am locked into a 5-year payment contract and that all their systems are free when you pay for service! Really? Who would knowingly lock themselves into a payment contract? The payout is $2,362 if I cancel. Of course, this option sounds extra shady. I can transfer service at no charge to a friend or family member, what kind of scam is this! If I had the time and money, I would sue them. Never again am I letting anyone in my home to pressure me with an on-the-spot decision tactic into buying a product.

I had my own hair salon and I had alarm service with them. Due to the economic situation, I had to relocate to another salon with I didn't own so I couldn't transfer my service. But to my surprise I couldn't just call and tell them to discontinue service. They informed me when I call them. I had to sent them a letter to terminate my service and that they have up to 30 days from the time (they) receive the letter until before they will terminate your service. That's just not fair do you realize how long they take to do this and by the time you get the final bill it's outrageous.

I am moving after a huge ordeal with my house. I am trying to cancel the service as I no longer need it. The service has never even worked it goes off all the time for no reason. I have called them numerous times and they have never sent anyone out to see about it. I am tired of dealing with them over this and kept paying for it but now I know longer need it because of moving to a rental property. I want to sue these [people]. It seems like everyone on here has the same problem and they won't allow anyone to cancel. I am thinking about canceling the prepay with the bank, then they will just harass me trying to get me to pay the monthly charge. They say I can cancel if I pay 700.00 but I offered to pay it and then they said it would take them 60 days to cancel, but they would still charge me. This is crazy. These people need to be sued. A class action sounds great.

I moved one year ago overseas, because of imminent danger to my life through a former husband convicted of felony burglary and harassment(WA Case 279961). Monitronics refused to cancel the contract and now sent a collection agency after me, even though for one year they billed me even though no services were rendered! I paid under protest, but I would not recommend this company because the ex-husband broke several times into my house and Monitronics had no record of any incident because after disconnecting the phone line, he was free to do what he pleased!

Monitronics International. Tried to cancel contract after contract had been fulfilled. I did all that they required to do. They said that my letter was not signed. I called the company and they said that they would take care of it and I would not have to send a new letter. I was again billed for another month of service. This company has extremely poor customer service. It is extremely difficult to cancel your service. Do not ever get involved with this company. I would rather deal with the insurance company if my home was robbed! Because I have been robbed by Monitronics for 3 years!

I cancelled my account on September 09, 2010. I moved to a new business which I did not need security. However Monitronics continue billing my checking account for a whole year. I called to let them know I had been charge for a full year. I wanted my credit. They negotiated with me a 3 minth credit. I gladly accepted.

What is it going to take to stop the billings from this company? In August 2009, I called Monitronics to cancel the contract due to no work. I've been without work since then, but still they call me every month to pay the bill. At first, they told me I have to write a letter to Monitronics to cancel the service and I did. But when I approached them about it, they replayed to me that hey never received the letter and for me to cancel, I need to pay it complete. The total amount then was about $700 but due to the contract I could not cancel it. This is damaging my credit, but they do not care about it. What is it going to take to stop this?

It has such terrible customer service, and being Canadian, I can't get in touch with a Canadian representative, even though payments are to be made to an address in Ontario. I canceled my 3-year contract, 2 and 3 months in, due to billing and false alarm blunders. I received confirmation of cancellation and signed a form, wrote a letter of intent back in April, and sent my pay-out amount as well as my outstanding balance. But they never acknowledged my cancellation and continue to bill me. As well, they took my cancellation fee and applied it to my outstanding account!

I have talked to customer service so many times, and each time, it's the same story. They have no record of payment or cancellation, and they transferred me to another department where I have to repeat my story all over again. We never used the alarm system, but we continually got calls saying that a wrong entry code had been entered.

This company bought out Triton Security shortly after we signed the contract, and we have no contact person to go to. I haven't given them another dime and don't intend to. And I have reported them to the Better Business Bureau of Dallas, TX. I honestly believe they are an unethical company with no regard for customer service or consumer safety. What a rip off! Warning to the wise, stay away from this company! At this time, Monitronics will continue to bill me, and down the road, it could affect my credit. So I am taking steps to prevent that by reporting them to the BBB of Dallas, TX.

I was told I won a "free installation." Sure the installation was free but the monthly service charge was not. I was never shown how the system works. I just want the monthly fees to stop and am seeking no penalty action. Just stop. Please.

Instructions for arming the device were never given. Yet I'm being charged monthly. Please disconnect the alarm and stop charging.

We'll now I'm being charged for the service call but no one ever came out. Monotronics said they came out. My dad waited and waited. Monotronics is going to send me to a collection agent if i don't I tell them I wanted to cancel their service. They don't care of course. I'm locked into a contract until 2012. In the end, there's nothing I can do but I can urge other people not to get a Monotronics system and I will be switching company when my contract is up. Also sometimes our alarm get accidentally tripped by kids or dog. Sometimes they call, other times they don't. I'm very unsatisfied with their service.

Titan Alarm installed a system at my home in June 2009. I accepted the contract, because I expected in good faith to be living at this home for the next three years. I have to move because of the economy. Even moving to TN and living with my daughter who already has an alarm system, it is impossible for them to cancel the contract. There is nothing in the contract that addresses moving.

They said my liability is to pay $1079 to take care of the two years of no service. Or they will remove the system and then my liability will only be $600. If I don't comply, my credit will be more damaged.

I tried to cancel my service through the Monitronics customer service and they wouldn't do it for me. I have moved and they wanted me to extend my contract or pay a fee to move the system and I wasn't going to do either. I called the Executive Response Team at 1888- and they were extremely helpful! Fred was the gentleman's name and he canceled the entire system for me, free of charge! If you are having problems, call the ERT!

I called as a new customer, was set up with a great package that covered everything I asked for and an extremely low rate after some negotiation. There was a small bump in the plans when it turned out no one in my entire area could install smoke sensors in a commercial location which 2 of the pieces I was getting were smoke detectors. So after speaking with monitronics again we exchanged the 2 sensors and I talked myself into buying some more equipment at a discounted price.

After all was said and done I got a call from Monitronics just to let me know they would be installing the equipment I had already agreed to pay for at no cost, just because of the trouble I had gone through with the smoke sensors. I was shocked. I'm confident I will be very happy with my service. I've read my contract very carefully, I know the cancellation policy which it seems 90% of the complaints I've seen are about. I know what I'm responsible to do like battery changing and testing. And so far they have been great, and it wasn't just to get a new customer.

I was already signed up when I had to exchange my 2 smokes and I had been fine with paying for the additional equipment. They didn't have to call me to cover anything else, I was already happy and made the first representative; the one I made the exchange with; know I was very happy, I even asked to speak to his supervisor to commend the good job he did. In my opinion they went above and beyond with my account.

Monotronics is the worst business experience I have had in many years. I cancelled my system twice and continued to be billed. Contacting customer service is a nightmare. They do not respond to emails (funny because they sure do accept payments via computer). After waiting for assistance at least 20 minutes every time I called, they put off officially canceling the account for 30 days for no reason whatsoever. I hadn't even touched the alarm keypad in over a year. They are bureaucratic and untrustworthy. Don't make them your alarm choice! To avoid credit ramifications, I am being forced to pay for 3 months of service that I officially canceled over the phone because that is the only way to contact them. I certainly don't have money for services I discontinued months ago.

About a year ago, we solicited proposals for a home alarm system and selected a local company. Since then, we receive regular calls from an Indian-based telemarketing company on behalf of Monitronics (whom we had nothing to do with). For the first few months, we asked nicely to be left alone as we already had a system installed. They refuse to identify themselves further. They refuse to take us off their contact list. Now when I see their spoofed Rhode Island number on caller ID, I put on my best Pakistani accent and begin insulting their mother. What else can I do?

I have a problem with alarm sys for 4 days and I cannot get anyone to help. Do you get any other complaints about them?

We needed to cancel our service. I called May 12, 2010 so phone chat holds so forth and so on, OK just send us a letter and it will be done in 30 days. No way. They stick to you like stink. We find out now they have a so called 36 month contract with us. I say send me the proof. They reply it's all recorded. I say prove it. Long story short $1400.00 to close the account or stuck until 2012. Scummy low class company. I'm tempted to just remove them from my instant pay. Any advice? Shoddy install just ugly. We can no longer afford this and feel scammed, used. They are very disreputable. We are not obligated.

Last Tuesday May 28th my alarm was going off when I came home. Someone broke into my house, took things and walked out the back door. Monitronics never called me and the police weren't notified until I got home from work. I have talked to several people from Monitronics and they said that they never received the signal. A technician has come out to my home twice already and ran tests and they receive the signals but when the alarm is going off nothing happens. I have talked to so many people since last Tuesday and have gotten the runaround. This service is horrible and I would never recommend anyone to do business with them.

We tried to call the Phoenix, AZ number prior to leaving on a trip. We got "that number is no longer in service." Are you people going out of business? Or what? I'm getting the feeling that Monitronics is not a reliable or stable company!

I have had a problematic wired alarm system with Monitronics for over 3 years. I decided to cancel the service but was given an option to switch to wireless with 6 months free. I was told that the wireless was less problematic than the wired. My home in Clarkston, GA was burglarized on 05/25/2010. The power was cut, turning off the alarm system which is still supposed to work because it is wireless. I was told by Monitronics that they cannot be held accountable because their device is defective?

After 3 years of service, I moved out of the state and tried to cancel the service. I called them, but they said I had to write a letter. I asked them if I could fax it to them. They said yes, so I faxed it to the number that they had given me. I have received several calls from them stating that it is an open account and they have no record of cancelation. After several calls I finally spoke to someone who was able to cancel it. It should not be that hard to cancel a service that you no longer need. They are still sending me a bill for $70.00.

I haven't had a contract with this company since my two-year commitment with them expired in November of 2009. They called me three times a day demanding money and keep billing me. I have told them at least 90 times not to call and yet they continually harass me and my children when I am not home. I want the calls and mailings stopped. I am no longer under any obligation to this company and I paid $2,000 for the security system and never use it. I am paid in full. Please help stop this harassment!

Like the other complaints I have read, Marco, with Security One, offered to have their company install a free complete home security system that we could cancel after one year without cost or obligation. They were looking to advertise their company and wanted to target houses that were appealing. When I questioned him on the 60-month contract, I was told that because the system was being given to us at no cost, this would identify it as a promo installation and they would know we could cancel after one year.

In calling to cancel, our contract has been purchased by Monitronics. They are upholding the signed contract and will not budge. Security One says there is nothing they can do because it's Monotronics' contract now. Even though they agreed that these were 'pitched' with the one year cancellation, they are standing by the contract and the fact that it's basically not their problem anymore. This is the biggest bait and switch scam I have ever seen.

Simply put, our "account" got sold from APX Home Security to Monitronics. We were never notified by either company that our account would be or was sold. When I tried calling to cancel because I was moving to a different country because of my husband's job, we were told that there was nothing they can do. We were bound by a 60-month contract, of which we had 38 months remaining.

The damage? Well, we had to pay out the remaining months left on the contract. that's 38 months at $48/month. It ended up being $1850.60! This company would not work with me to settle this fairly. I would not recommend to use Monitronics or any home alarm company. The lease agreements are long and I would advise everyone to carefully read the fine print.

A salesperson was selling alarm system door-to-door late in the day (June 2008) and offered to replace my old security system for free if I advertised the company by placing a yard sign in the front of the house. I told him that I did not have my current system on and I did not know when if I was planning to ever to turn it on. But he insisted that it was free to update the system and I could call to turn on when ready to do so. I did not know that i had signed a 5-year contract. I have to pay $40 a month even though the system is not on. Neither the doors or windows are connected to the system and I did not get any motion detectors.

They will not let me get out of the contract. Who can afford to have such contracts? I can't afford giving them $40 a month. I've mailed a letter to them letting them know that my hours at work are getting cut and that I cannot continue to give them $40 a month, but they said that I cannot get out unless I pay over a thousand dollars or find someone else to take the contract. Had I been told that I was signing a 5 year contract, I would have said no right away. I don't even have a cell phone because I can't afford having a contract, so why would I choose to sign one for a service I am not getting since the system is not and has never been on in the first place? What they are doing cannot be right.

Late in 2008, we were approached by a salesman explaining that he was in our community offering to set up an alarm system free. We would only have to pay for the monthly payment. We live in a senior community, and the gentleman explained that he had already signed every senior he had spoken with and everyone had signed. My husband is blind and at home alone all day, and although he had LifeLine, he thought this was a better way as we would also be protected from theft and fire.

The salesman than proceeded to explain to my husband everything that was on the contract and suggested we sign immediately, as we were his last call and he could have the system working the same evening. I wanted to read the contract, but he said it wouldn't be necessary as he already explained everything and I could read the contract at my leisure. To make this sordid long tale a little shorter, one of the signed seniors was robbed; thief came in through the window (which was supposed to be wired).

We then took steps to dismantle the system and wrote a letter of cancellation and mailed everything back, making sure that everything was certified. We were current until December 13. Monitrix admitted receiving the letter, but no one knows what happened to the box. Now we are badgered every day with phone calls, and I flatly refuse to pay for something that they can't possibly be doing--monitoring my home. No equipment. By the way, the contract was never left for me to read.

Almost 3 years ago now, this company named Platinum Alarm was running around my neighborhood talking people into "free alarm systems". All you had to do was pay for the service each month but it had to come out of your bank account you could not send a payment monthly. It was rather frightening, one minute I was talking to a salesman and the next there were like 5 guys running around my house, in my back yard, all over the place. They are drilling holes and wiring up this monstrous looking box which believe me I would truly regret later. I have not been able to use this system because it interferes with my phone and internet service but the company claims that it does not.

I did receive a call once from Monitronics who claims they took over the Platinum Business. At that time, I let them have it and told them I did not want this thing in my house and would gladly send it back. The woman wanted to send someone in to fix it and I told her I did not want anyone from that company back in my house ever again. Since then, I have not heard one thing from them, well guess why, because they were taking my money whether I had service or not, in fact I was told the other day that disconnecting was my choice (too bad).

I stopped the payment from coming out of my bank account and now I am getting phone calls daily, at home and at work. This is ridiculous. All I want is to send them back their stuff and have them leave me alone. I am a single parent and do not have money to waste on such nonsense. They have gotten more than a year of payments for non-service and now when I remove the system I will have large holes in my walls. All I really want is for them to take back their stuff and leave me alone!

First, this site invites bad as well as good experiences. This not a complaint per se., but due to the litany of web site complaints about Monitronics have been asked to document our observations as new customers of Skyline Security Management located in Downey Ca. Researching home security with Skyline and their use of Monitronics led me to many web sites dealing w. complaints of this monitoring station located in Dallas TX. Many complaints were serious, disturbing, potentially fraudulent and litigious.

However, I saw no documentation of legal outcomes from any complaints, and wondered as to the prevalence of accuracy. I decided not to proceed until further investigation. After initially canceling our contract with Skyline the day following signing on, I contacted a Mr. B at Monitronics. He discussed the issues of complaints, their C rating at BBB, and admitted several areas of improvements within the company they are working on and designed to promote desirable client relations. He discussed over 800K clients nationwide with about 830 complaints over a period of 3 years. Further checking w. Dallas BBB revealed 837 complaints over 3 yrs of which 678 were resolved, 153 not settled using standard methods of voluntary dispute resolution, and 3 remaining unresolved.

Additional calls were made to Skyline where I spoke to CEO Edwin A, service coordinator Sal V, as well as others. I should also state that I was a referral to Skyline/ Monitronics by a neighbor who had no complaints. We reinstated our contract, and installation was done the following day. My first call to Monitronix was to go through the "tests", our first attempt at quality control.

The person at that central station was totally incompetent as to procedure, telling me I had to notify Skyline when we are doing our "testing". He (wish I had gotten his name) gave completely wrong information which paralleled what I had read in dozens of web sites, each with dozens of complaints. A call to Mr. Sal ** of Skyline resolved that issue, and the next day I called another Monitronics. number in tech support, and I finally reached someone who responded appropriately to our first "test".

Monitronics is a fair company. They monitor alarm signals that our equipment sends out. If anyone took the time to read the contract, they would see we didn't even sign the contract with Monitronics. We signed with a different company and they sold our contract to Monitronics. Also, the contract states on the first page to cancel, as many other contracts states with other companies, in writing with a 30 day notice. And if you call them to cancel, sure they are going to keep you, but they will tell you exactly what to do to cancel.

I fell for all the salesman's lies when I purchased my alarm. He didn't tell me I would have to keep up with my own equipment or change batteries or my contract would be sold or my contract will be for 36 months. But I signed the contract and read later. As far as I am concerned Monitronics is a fair company. They call me when my alarm is going off and send the police when I don't answer. They do what I pay them to do.

People, first of all, if you would read your contract, a lot of these complaints wouldn't be typed here. There is a lot of wording to the contract and long or short, needs to be read. Also, one recommendation, if you need to contact ERT, Executive Response Team, who works for the president of Monitronics, call 1-888-758-5900 and believe me, you will be helped.

This is the worst company anybody can deal with. Customer service is worst and service. They charge bill if you cancel also. Horrible company. Thanks. We all three years we paid without service because of contract. Contract is acceptable only if they give service.

I cancelled my account, following the Monitronics' procedures after I called their customer service line. I was asked to fax in a request to cancel and that would be sufficient. A week later, they sent a letter asking me to do the same thing - this time, snail mail it. I did. 2 weeks later, they sent a letter confirming the account had been canceled. About a week later, I received a bill in the mail charging me for 2 months. I called their customer service line and the first guy told me that my account had not been canceled, but moved! Someone in the account resolution department said my cancellation notice wasn't signed. After I went off on them, they said they were going to credit the account and close it for good. We'll see.

Well, it all started about 4 years ago when my Grandma passed away. My Grandfather felt unsafe after a robbery in his home when he left to go shopping. Not long after that, he had an alarm put in from Monitronics. About a year later, a sales person shows up from SAI. They said they bought his contract from Monitronics so they changed the key pad on the wall. Of course, he does not know much since he is 78 years old.

Then, 6 months later, another person shows up looks just like the other sales person with all his info, credit card, and bank account info. Now, he says the company SAI is bankrupt and Castlerock is the new company. All along, he is getting double billed from both Monitronics and SAI/Castlerock. I have tried to find out how to stop this madness, especially since the only way to stop paying them is to close the account. He has had that account for over 30 years. He does not want to close that account.

Also the alarm does not work and Castlerock wants to charge for it's service. Therefore, he is paying $49.99 twice a month until August 2011. That's incredible, and still no alarm.

I can't get any answers from Monitroics, when I phone them after speaking to someone I suddenly get cut off. I was not told anything about permits, my having to contact the police dept, the paramedics, the fire department in order to get a number and then call the security company with that info in order to be connected to the alarm co. I have a witness who sat through the presentation as I thought two set of ears would be better than one. I also wanted a witness so if anything did happen after I decided to take the offer, I had back up.

This is a very smart man, who also had his own business so I think he is a valid witness. I can't get any answers, I just keep getting another number to call. I really don't know if I am connected or not. I don't think I am, but can't find any answers. I am 80 yrs young, and still pretty sharp, but I think I was charmed into this deal for 3 years. I hate it. Also I read the book again and it says I have to be responsible for the batteries (what batteries), was never mentioned and I unable to do these things that I found out after fact! I've tried to get my system checked and can't get through to the control people. I would like to join the other dissatisfied customers in a class action suit. How do I do that?

I have had Monitronics Alarms for 12 years and I went to cancel the service on March of 2009. They told me I have to send a letter for the reason. I did that about 4 times because they say they never received it and finally, they did. After that, they keep sending me invoices for the services from March until present. They said that I owe them back charges and late fees. Now, they have an attorney signed to this and they are extremely rude. If anyone wants an alarm system, I would highly not recommend Monitronics for any services. They say that any time you sign your name to one of their agreements after the initial term is up, it keeps renewing for 2 years after that and you have to cancel on the renewal date.

I had a door-to-door salesperson offer an alarm service which sounded good with all the bells and whistles necessary to protect my family. I signed a 3-year contract for a little more money that I had been paying for another service and was told that they were opening a office in town should I have any concerns. They never opened the local office. Their equipment was taped to newly painted walls and ceilings. Once, the base unit was plugged in to our telephone line, our telephone stopped receiving calls, and if a call came through, it was accompanied with tremendous amount of static and distortion.

I contacted Monitronics and was told they would send out a technician. Their technician stated that the problem was with the telephone service provider. I contacted our telephone service provider whose tech came out and tested our phone line and found that it was good. I contacted Monitronics, they had their installer company call and attempted to "walk me through" the system over the phone. This didn't work. They told me that a $30 service charge was required because they had already sent out a technician, I declined to pay for their problem. As I had paid the 3-year service contract in advance, I called and cancelled service for which I had for nearly nine months.

In addition, I found that there was no monitoring due to the fact that I heard chirping from their unit. They had never called to confirm any disruption in service even during a couple of power outages that had taken place during this period. I called to cancel in October '09 and requested a refund from Monitronics for the balance of service which was sent a few weeks later. After disconnecting equipment from telephone line, telephone is working now. A month later, Monitronics started calling for payment for monthly monitoring fee. I completely explained with their customer staff on three different occasions after that initial call cancelling service because of faulty equipment, to no avail. I kept getting the runaround from customer service and their supervisors.

They do not cancel contract, they acknowledge the return of the contract amount, but say that does not end contract. I still am liable for a service which they cannot fix or monitoring they cannot do and have not provided. Now I getting billing statements and harassing telephone calls several times a week at all hours of the day, saying I owe them, when in fact, they stole from me for the first nine months.

What kind of contract law allows for a person to continue to pay for a service from a company that can't be delivered, not to mention the unprofessional manner to which it was installed? What is this company owed?

Monday, 2-1-10 at approximately 1:03 in the AM my alarm went off. I called 911 and was on the phone with dispatch for about 7 minutes waiting for the police to arrive. Dispatch and the police both informed me that the alarm company had not notified them the alarm had gone off. After numerous phone calls between Monotronics and American Alarm, I spoke to Nicole from American Alarm who informed me the alarm that the alarm went off at 1:05 and 13 seconds and disarmed at 1:05 and 38 seconds and that's why no one called me.

To begin with this is impossible because I was on the phone with 911 for over 5 minutes and didn't disarm it until the police arrived. When I called Monotronics, they told me my PW was wrong and I had to call American Alarm. I was then informed by Nicole that the PW they had down was "Cordel". I don't know how this mistake could be made because that was wrong. I then called Monotronics and they informed me it was a backup failure, and not the actual alarm.

I don't understand how it could be backup failure if my alarm is on a cell tower. They told me I had to call Ernie to send a technician out. Ernie was very rude when I asked for a technician to be sent out that same Monday. He replied "What do you want me to pull one out of my sleeve?" I do not appreciate this type of service considering I am paying for this service you are not doing me a favor. A technician Ryan arrived that afternoon and said if Cox communication was doing some type of work and turned off power, it would causes the alarm to go off. Since the alarm is on a cell tower, this should not occur. I am very dissatisfied with your customer service and at this time would like to terminate services.

I have heard a lot of bad stories about this company so I shouldn't be surprised. Earlier this year, a Sacramento Monitronics dealer signed my grandmother up for a three-year contract. Mind you, when I talked to my grandmother that day, she didn't really seem to know what she signed up for. (I have since noticed that the dealer had to even print her name for her).

She has been deemed incompetent to handle her finances and health decisions and had to be move to an assisted living facility because her dementia became so bad. I called Monitronics to cancel the service and they tell me that we can't, even though we're selling her house and she can no longer live there. She has more than two years left on the contract. They even had the nerve to tell me that I would be financially liable (not true).

In an apparently fake attempt to resolve the situation, they get the nursing home to fax them a letter saying that she's living there. When I call them to ask if they received the letter, they say that the contract is too new and that I have to go through the company that installed it. Of course, that company refuses to return phone calls. We're not going to pay. I'd hope they'd have the sense not to harass an old lady in an assisted living facility. We'll see. I have my doubts.

I had Monotronics, and my home was broken into. They did not send out the police, they did not call and notify me of the break in, the burglars tore the monitoring box off the wall, and they said we did not have a signal from our phone so they did not know. Weren't they supposed to be monitoring it 24 hours? And on top of that, when I called to complain and cancel our service, the person on the other end could barely speak English. I asked to speak to a supervisor, and guess what, they could barely speak English. Either this company should be put out of business. I lost thousands of dollars in property and jewelry because of this.

My experience with Monitronics is much like others I have read. Our system never worked. We were robbed three times. They sent repair people four times over a year. These are independent contractors. Each one said the last repair person did not know what they were doing and everything is ok. When I try to use the system I get false alarms and have paid $700.00 to my local police.

We moved and the contract says it is terminated, but when we called Monitronics they refused to cancel. Monitronics successfully segregates each department; therefore, you can never have a compressive conversation. They say, "That is another department. Call them." Talking with Monitronics is like dealing with the Hydra. Their collection practices are relentless. This is the most soulless company on the planet. They can't keep your alarm working, don't honor their contracts, and all they can do is collect!

My husband worked for a company that went out of business. Monitronics was called to cancel the service and letters were also sent to cancel. Since he was the manager/contact person, they continue to harass him by phone. They somehow got my cellphone and have also been harassing me, though I was never associated with the company. They are harassing me on my cellphone while I am at work and they are eating up my cellphone time.

I am a retired teacher and my husband is unemployed since October 2009. He called Monitronics to cancel the alarm system because we can't pay it anymore and they told him that they can't cancel it. Now, we had to cancel the telephone service so we don't have any way to receive service for the alarm in case we need it and we are paying for a service we don't use.

I had a "free alarm" system installed and had monitoring for a year, then foreclosed and moved from the home. I called to cvancel to service as I was not going tolive there any longer. Several years later I began receiving calls from Monitronics and collection agencies telling me I owed over $1000 for monitoring fees for years I didn't even live in the home. When I told them I had moved and cancelled my service, they continued to harass me and demand an address to mail an invoice to. I gave them the address of an my attorney, and the calls stopped.

Now, two years later, they won't stop calling again, demanding I pay now thousands of dollars for monitoring of a home I haven't lived in since 2004!!! I told them not to call me, that I had cancelled my service years ago, and had provided an address for my attorney previously. They told me they have NO RECORD of any of this, and demand money. They call at all times, on weekends, from different phone numbers. I am sick of Monitronics and their harrassing ways.

one day last july a few representatives from signature alert home security systems was across the street installing a system for my nieghbor. One of them came to my door soliciting an entire security system for an amazing price, he would even wave the initial fee. and who could pass up the chance to buy peace of mind!? i told him initially that my mother owned the house and that she was away in alaska, he acted as though it did not really matter. He filled out all the paperwork and did not really give me a chance to look at it. When it came to signing the contract he printed the both of our names, mine and my mothers, and had me sign for both. i had NO IDEA that could be cosidered forgery.

On christmas 2008 my father passed so I moved into his house he had monitronics already but had no service in years so I basically called them and had the service turned on. In oct my house got broken into I was at work kids in school they kicked in my back door. So monitronics calls me and asked "do you need us to call the police" I said yes duh i'm at work.

I get home. police asked why isn't your alarm still going off and why didn't they call us first? I said I have no clue so of course I look around only the flat screen my dad bought before he died was stolen. Now i call monitronics and asked these same questions the police asked me they said "well the alarm goes off for 8 minutes and resets itself" well that's why the motion senser was set off after the door alarm.

Well now it's dec and once again i get another kick at my back door this time I had a door stopper they kicked that door in with so much force. No alarm was set off no phone call I come home from work my dog runs up to me I was like what is goin on? I called the police and monitronics they said no alarm was set off asked if my system was working correctly i said yes!

I don't get it but my kids were heart broken because like I said my father died of cancer within 7 months of finding out my boys took care of them and when he passed on christmas this day will never be the same and to have gifts stolen from last year to cheer them up hurt them badly. I wished I had read this before I got the service but other companies who says they're the best deny you if your credit is not all that how sad. But I know im gonna take action some way some how this a horrible thing like preying on the elderly. door damaged. I am in a neighborhood that isn't a good one but not all bad. I don't want to get a gun because of my kids but someone knows my work schedule and my kids school schedule. I can't even go to work

It is now December and they are still calling me stating I owe them over $250 for services I have repeatedly cancelled via mail and fax. I have spoken to over 20 people who have failed to help the situation.

I continually have called this company to cancel and with no effect. Customer service is horrible and repeated attempts to FAX the company my cancellation have been confirmed that they were received but then a bill shows up next month anyway. They also have a 30 day cancel policy so everytime I get a bill they start the days over again and say I owe for the previous month. I've had it with them!

We purchased a Monotronics Monitored 2-way voice security system from Save Sleep in January 2008 for our previous address. We paid $100 in May 2009 to Save Sleep in order to transfer our equipment and service to our new residence and we have been charged $29.95 per month since January 2008 for Monotronics Security Monitoring Services. We had a problem with our system and we had left many messages for Save Sleep with no return calls. We then called Monotronics directly to inquire about our monitoring service to try to get some help and they have told me that this address has never had any type of security monitoring and that Save Sleep is charging me for a service that I never received. I am appalled that I have been paying for a security system to a company that has been fraudulently charging me. I have young children and I am now concerned for our safety knowing that our security system that we have paid for was fraudulent. I also feel that everything we have paid to Save Sleep in the last 2 years for both our previous address monitoring system and our current system has been fraudulent and we have never had an actual monitored security system. We signed a contract to have a Monotronics Monitored Security System 2 years ago with Save Sleep Security and at this point I am absolutely disgusted knowing that we have never been actually protected.

Approximately 7 months ago, she let a couple of slick salesmen with AMP in on their "free" installation of their fire-alarm, burglary, and medical emergency alert system. She was assured by these salesmen that this system was as capable as her Life Line system, plus the added value of fire and burglary. It sounded good, it sounded reasonable. After the signing, they gave her this huge "albatross" as she refers to it, button to hang around her neck. It looks like one of my earlier garage door openers.

She cannot hear people with this system when she tests her alarm system. She does not understand the settings and cannot remember if you explain them again. With Life Line, she had her button. Her small pendant, push the button, here comes the ambulance Button. Simple. You fall... okay, you get the picture. My Mom is 88 but she doesn't seem to know it. She is bright, alert, lives on her own in her own home and so far doesn't want it any other way. But multifunction electronics goes beyond her ability to grasp.

She is unhappy with the arrangement, and Monitronics doesn't care. They have canned answers to every attempt to find out how a contract can be canceled, with total disregard to real world facts. Clearly this system, and this company is a mismatch for my Mother's health needs. Of course she had been assured by the salesmen that if she was unhappy for any reason she could cancel the contract. That, of course never found its way into any form of print. She cannot afford to pick her Life Line up again, and still pay for this useless wall decoration. These people are without human compassion.

After a bit of research, I found that for me to make these statements can make me libel if I have mal intent and cause them to loose business. If someone robs me, am I libel if I warn my friends to try to keep them from making the mistake of dealing with the robber? I may be unhappy with the company, but my statement here is as a whistle blower trying to warn my friends away from what I consider to be a ruthless bully of a company.

I cannot believe that after my house was foreclose on they were totally careless about what I was going thru. Never did I think they would continue to charge me for a service I didnt need as I had been evicted from my house. they continue taking money from my account. How irresponsible.

I cancelled our security service in July 2009 by phone and was advised that I would have to write a letter. I complied with their request. Because we still had a few months remaining on our contract I requested that we be sent a final invoice so that I could clear up our account with them. Their office did not comply with our request.

We continued to received monthly bills even though I continued to request a final billing statement from them. They finally sent us the final billing in October which we promptly paid. Since that time we have received phone calls from them on a daily basis either asking us to pay a non-existant invoice or sign up for a new service.

We have requested to be taken off their phone list countless times and still receive daily calls. We are being forced to change our phone number. As a current cancer patient these harassing phone calls have caused me a great deal of stress. I have advised them of my condition to no avail.

I'm a Truckdriver, after a period of time I came home to find a new security system in my home. I asked my wife what it was all about, and she said a security rep. from Monitronics came around and made what she thoought was a decent offer. The problem is that the system is in my name, complete with my social security number. I never signed a contract with these people. I've requested many times a copy of the contract,so i can seek legal representation and compare any signature to mine, but have yet to receive one.The last time i talked to their customer service, i was told that in order to clear this up, i'd have to press fraud charges against my wife. Once i sent them a copy of the Police report, they'd review it and make any necessary changes in the billing. To date, i still haven't receive a signed copy of the contract!

I'm willing to give sevral handwriting samples and can prove that i was not even here when this thing was installed, anytime it's requested!

My home was broken into on Nov. 6th 2009 and neither me or the police were notified I left work going straight home only to see that our home was ram shacked the signal was going off in the home, but no signal was received to Monitronics so they say, this is to be impossible because my system is wireless and I have a cell back up battery in the basement of my house. once I got home and after the police left I called Monitronics and to my unbelief they told me that they didn't get any signals all day from my address. I am waiting on someone from there company to contact me. The customer service rep was very rude, saying maybe my cellular unit needed to be repaired and I should have called in for a work order to be assigned on equipment that did not break and was not broken. Nothing wrong with my cellular unit per alarm tech.

Am still trying to get it cancelled. Still unresolved. This company is a racket. I have tried to cancel several times and still having trouble. I am told by someone that works there I met thru a non-profit I deal with that the FAXES sometiumes goes to FAX machnes in empty offices and are never checked. I am about ready to take legal action against them. This has been the worst consumer experience of my life.

Police department request to pay the more than 230 dolars because the false alarm, and I don't have autorzation to have a alrm at home, the seller of this service does not tell em about that.

When purchasing our alarm system for a home in Spokane the sales rep told us we could get out of our contract incase of a military forced moved. Less than a year later we found ourselves in that situation and moved into a rental home in another state that would not allow the installation of our system. Monitronics refused to cancel our contract when we spoke with them multiple times on the phone. Over the last year we have paid over 500 dollars for a non-service and have another six months to go. Never use this company!

Someone from Monitronics just stopped by my door telling me she "had" to put a sign in my yard. Really? It's important to note that I do not have a Monitronics security system. Deceptive, deceptive practices.

Home alarm system sold and installed on 7/10/2007. On 10/2/07 and 11/4/07 I tired to contact the company for lack of service and to cancel monthly monitoring service. A letter was mailed to the above company address on 2/20/08. I had moved from the condo which was beeing monitored. When I disconnected the phone line which was how the system worked I didn't even get a call then. Paying a monthly fee of $39.95

Cancelled service back in May 2009 and are still getting bills and harassing phone calls at work to my self and wife. Have tried to talked to these people but get nowhere with any of them. They did not tell us we had to cancel our service by offical letter until last month when were told we could not do it over the phone back in May. We have received numerous harassing phone calls and are very tired of it.I have read numerous complaints from other people on line and can not believe this company is still in business. There customer sevice people are very rude and you get a different person every time you try and discuss this bill.I have sent them there cancellation request back with a payment for the last month of service but don't think this will be the end of it.I am real tired of all of there phone calls.

said they could not help me. I come to this website and see many complaints. Gee interesting. So that is why I am contacting You.

I recently changed alarm companies. In the process of changing systems, my install tech shows me that the device I assumed had been monitoring my home for years was in fact a dummy unit. My home was not wireless, but the motion detector installed was only compatible with a wireless system.

I wasn't going to complain, I just wanted the billing to stop. So I sent in my letter and we received numerous calls asking is we sure we wanted to cancel. Then I received another charge on my account for a service fee. A service I haven't had in two months!! Even if they have to bill thru the 30 days of the cancelation letter (aug. 19th) why am I being billed 30 days worth of service for Sept 10-19th?? This is ridiculous!!

Do not use this company!

My home was broken into on Sept. 8th 2009 and neither me or the police were notified my husband just so happened to go straight home from work to see that our home was ram shacked and everything was gone, the criminals snatched the entire system from the wall and no signal were sent off, this is to be impossible because my system is wireless and I have a cell back up battery in the basement of my house. once I got home and after the police left I called Monitronics and to my unbelief they told me that they didnt get any signals all day from my alarm not even a trouble signal and they couldnt tell me rather I set the alarm or not (which I did), after speaking to various departments the only solution was to send out a tech which would be the following week and take $10.00 off my monthly bill ONLY if I sign a new 12 month contract. They are crazy and PLEASE DO NOT USE this alarm system to secure your valuables.

Please read all the former complaints about Monitronics. We have had the same problems. This is how we got out of our contract. After multiple phone calls and being disconnected mulitple times I was told we would have to send a letter. I got all the information required by Monitronics for the letter. I sent them a 2 page detailed letter of all the problems we had and everyone we talked to.

I also printed a page from their website claiming "97% customer satisfaction on the first call" and pages from a complaint website. I made a copy of this letter for the President of Monitronics and one copy for Customer Service. I looked online for the executive address to make sure it was going to the correct place. I then sent each letter certified mail so they could not claim they did not receive our letter.

About a month later we finally received a short, rude letter from them stating they are disconnecting our alarm monitoring service. We could not be happier and will let everyone know to stay away from them.

Sept. 3, 2009 I received a call saying I was going to receive a free installation of a home alarm system including a voice monitor that would allow for medical emergency assistance if I just pushed the intercom or police notification if there was a break in. All I had to do was put a sign in my yard and a sticker on my window.

This promotion was only available for Friday, Saturday and through the Monday holiday. I asked where they would be monitoring from, what state. She told me Texas, I said that's a long way from California, didn't seem like a good idea. She asked her manager to explain how it worked and he said that there was no problem because it was a wireless device and the connection was instant, they monitored from Texas just as most other alarm company do. He wanted to set up an appt, but I told him I'd like to investigate his company first before someone walks into my home.

He gave me the company web site, but I decided to google them and found this complaint site of their previous customers. Thank God I did, what a wake up call. I will never buy or set up an appt from a solicitor, too dangerous because they may be a scam just to get into your house and case it for a robbery OR WORSE! Thanks everyone for your complaints, I'm sure it saved me lots of money and misery.

After getting her to finally admit it was a security system, and no I don't want her sign in my yard, I realized she'd been trained to be manipulative. She left my front gate unlocked! Luckily the dogs stayed home. Thanks for assuring me my feeling was right!

I am a regular guy who travels often and all I want is decent monitoring service such as I have had in the past with other companies but NOT Monitronics! Check the Better Business Bureau. See what they say about Monitronics and the other companies for that matter.

Why? They are a horror story. I write you from El Paso, Texas where their service were imposed on me by the local alram company First Alarm (they have a hand in this as well) with a contract which even goes as far as to say they don't even have to perform well -- only get paid! Not to be confused with the part which says that they are not liable for losses due to theft and such (that's reasonable and common in most monitoring contracts). These people want your money if they screw up. Such as they did this past July.

They called me to inform me "my house was being broken into by an upstairs window -- and that they were going to call the police..." I told them I was returning to the house at once. Monitronics advised me to stay away from the house and asked me to descrbie my vehicle for the police that would respond. Then they called back and said we didn't have a permit and that they were calling off the police. Then I asked them to please call permit or no permit (which BTW they forgot to file through their agents First Alarm).

I called 911 and asked for police assistance (alarm permit notwithstanding). The police told me they did not respond to homes without permits - I asked (and El Paso Police agreed) that there was sufficent reson to believe that a bugarly was in progress; accordingly, they requested I park away from the residence and wait for police to respond.

Unbeknownst to me Monitronics called off the police and then lied to me on the phone while we waited more than one and half hour in the hot El Paso sun for the police. They are a disgrace to monitoring companies everywhere and to those companies who sell their services such as First Alarm of Texas. Don't kid yourself -- the contract is ILLEGAL under Texas law. The only requirement is that they get paid! This amounts to extortion.

A good monitoring company is a good thing; however, you will never know how good they are until the day comes that you need them. Monitronics has proven to be total losers. The only time we hear from them (quite a bit now) is with their heavy-handed bill collectors who want to extort us. Can't go without saying that Monitronics almost destroyed our relationship with the local El Paso Police who are the GREATEST and from teh beginning I never doubted and helped us to understand what really happened that hot day in July 2009.

I was told that i could buy a wireless motion detector to replace the one they installed and install myself, but now after purchasing one they now say that they will hve to come out and charge me another 150 to program. They are a sorry outfit, and nobody should get involved with them unless you plenty of time and money.

We never heard from them again as a follow up and when finally we did call them on Monday they told us that polics had been sent and did not see any break in. We were anxious the whole time. When I came back and called to cancel the service, they asked me to send in a written letter. they would not cancel over the phone and not even email! And the worst part is that they keep increasing our rates by $1 every year.

It is truly amazing - how one company can mess with so many people's lives. I was amazed that complaints against this company go on for 14 pages. I have tried to cancel this monitoring system numerous times before - every time hearing the same, "You are signed up through 2009." So, I finally followed all their rules about sending the letter, calling, talking to some "account manager" - who said that he could give me the same service for $9.99 - that they have been charging me $42.98 for years - if I would just continue the service. When I questioned him about why I could have it for such a great price - his comment, I kid you not - was "we believe in helping those in times of need." I lost it.

Even after that, I was still getting charged $42.98 on my credit card and called them to dispute the charge. They were wonderful. Because I had documented when I called and when I sent the letter in, they are going after this pathetic company for this month's charge and put a block on any future charges. They also suggested that I contact an attorney about harassment charges. Now, that is helping people out in times of need. Thanks for reading my rant. I hope there will be enough of us that quit this company that they go out of business - if wishes were fishes.

This company is a farce and should be shut down by the great state of Texas. They do not monitor your alarm. They send a code to your alarm to eliminate the delay to get out of the door. They refuse to assist, then they remind you that you still have four years on your contract. I will contact Greg Abbott, the Attorney General of the State of Texas and let him deal with these criminals.

I am so disgusted with this company. I have made several calls and tried several times to cancel my account. The alarm company has not provided me with a monitoring service for the past 7 months. I was so surprised to find so many other people shared the same problem with Monitronics. People all over the world are having the same problem with this company. This company is stealing people's money and not providing the service and then constantly harassing people about paying. They have constantly called my family members that I used for emergency purposes only. Something needs to be done to stop this company from continuing what they are doing to consumers. It is not fair for a company to not provide their consumers with a way out of a contract. Phone companies even allow the consumers to pay a cancellation fee to get out of a contract. This company is not allowing anyone to cancel their contract and they have a very bad harassment problem. Again, there are so many complaints and a class action lawsuit needs to be filed against this company.

When a neighbor called me at work last week to tell me that the police were at my house, I called Monitronics to get information about the signal and find out why no one had called me. I have pets and had there been a break in, I would have come home or had a family member go to my house. I was told that they called my house and when I didn't answer, the police were dispatched. The first person I spoke with said they called my office and I didn't answer. There was no message and my secondary person was not called. When I called a supervisor, I was told that they were calling me at the same time I called in so they hung up?! Really? The next person I talked to said they were busy with other calls and didn't get a chance to call me (This was an hour and a half after the police were dispatched). An epidemic of crime? When I called to speak to someone else, I was told that it could take up to five hours for a call to be made to my secondary numbers after the police are dispatched. Five hours? So, my animals can wander the streets and the second line of burglars can empty my house after the police leave? From the previous post, it seems that this is a common practice now.

On May 4, 2009, our home was burglarized and ransacked. The thieves even tore the alarm system (Monitronics) off the wall thereby disconnected our phone line. Monitronics did not notify us - we had to hear from the Modesto Police Dept of the break-in. We contacted Monitronics who said they tried to call us, but our phone was disconnected (which was due to damage to the alarm system by the perpetrators). However, they do have our cell phone numbers and we were never notified. We told them we wish to cancel our service since we will be moving, and they said we have a contract until 2011 and will not release us! This is an outrage since we will not be living in the home and their service will not be used.

I talked to the woman who says she's in Dallas for the second time about not reacting to my alarm system by calling or sending the police. She claimed they were monitoring the system but that it was not working correctly and she wasn't getting the alarm signal. Yesterday was the first time she suggested that I test the system, although it had not been working for a while. Why did she not call if the system was not working? Why have they never made contact with me to test the system? My husband died recently and I noticed that they were removing money from my checking account, but never contacting me about their service. Every time I called, I was put on hold for several minutes and then get the same person on the phone and I seriously doubt that I would get the same person every time I call if this were a real call center.

She claimed I have a contract that my husband and I both signed in 2005 and that it is good for 5 years, so that if I cancel, I'll owe her over $200 even though she says that the system does not work and hasn't worked for she does not know how long. So, I will need to pay them even though they did not monitor the system and did not notify me that it was not working.

I have no record of any contract at all, although she says she'll send me a copy through the mail. I do remember the man who sold us the system because he had been selling systems for ADT. He then went back to these customers and convinced them he was going to give the same service for a lot less money.

My husband died in January and I am very uncomfortable not being monitored. There have been attempted break-ins during "Austin City Limits concert" weekend when my husband had to call the police. I'm elderly and need the comfort of knowing that the monitoring of my home is being done and someone will call the police if something happens. ADT is back right now, reinstalling a system that will be monitoring and I'll have a button to push that I can carry in my hand if anything happens and they will respond immediately. So, I will not be paying the bill to Metrionics from 7/1/09 since they have not been monitoring and will not be from today on.

I know from reading the communications on this site that I'll been charged and they will place this on my credit reports and lower my credit scores, which means that I won't be able to refinance or buy a new home in the future because I will not pay for a service for which I get nothing. This service is a huge scam that is ran by a very few people which prey upon consumers, especially the elderly.

I moved last year. After 6 years of service, I notified Monotronics that I would no longer need their service. They said that I needed to notify them in writing, which I did, and have a copy of the letter. They continued to bill and when I called, they said they would take care of it. They did not, and turned me over to collections for $37. The $37 bill which Monotronics turned over to collections, which I do not owe, has hurt my credit report.

On March 26, I contacted Monitronics by phone to cancel my service. I had recently been downsized, so I needed to cut expenses. I was told that I needed to mail my request. I did as instructed and received a telephone confirmation a few days later. A couple of days after that, I received a call asking why I had cancelled my service. I explained my situation to them again. Since that time, I have received (as well as my mother and father; they were on my emergency contact list) numerous calls from the company saying that I owed them money for the past months.

I cancelled the EFT when I sent the original letter. Basically, the company told me that I had not cancelled my service and that I owed them the past months' payments. When I asked to speak with a supervisor, I was transferred to an operator at the incoming call center. She didn't have a clue as to what was going on and told me that I needed to mail a letter saying that I wished to cancel my service. I am in the process now of writing to the BBB and the state attorney general. I have also considered filing legal motions for harassment against this company.

At the first of this year, my financial situation had changed therefore, I could no longer afford to continue the alarm service. I did not contact Monitronics, but instead, stopped the automatic monthly payment. I have received numerous phone calls at work. I explained that I could not afford the service any longer, but I got nowhere. I requested to speak to the supervisor and was put on hold forever (and the whole time I was at work, mind you) and eventually, I hung up. I just received another call and after explaining my situation again, the person asked if I had notified Monitroncs about it. He said the monthly charges would continue and that I could be reported to a collection agency. I then said to consider this my notification and he said he couldn't do that. The threats continued about a collection agency. I knew I was getting nowhere and told him to never call my work again and hung up, while he was still babbling on the other end. What is up with these people?

Monitronics is refusing or are failing to get a technician to my house to put in new equipment. I went to a wireless phone system and no longer have a land line. Phone calls are without result. I asked for a supervisor and was intentionally put on hold forever. No alarm service coverage.

I called Monitronics on 6/19 to cancel my alarm monitoring as we moved and cancelled the phone line as well. They told that I still had to pay for the service until August 19th, even though there was no phone line for them to monitor anything. They told me I had to mail a letter; then, it would take 30 days notice after they received the letter. Who does anything by mail these days? I can cancel everything else by phone (credit cards, travel reservations, airline tickets, phone lines, absolutely everything) yet Monitronics wants to get another couple months of payments out for you. So they have them primitive requirements to delay your cancellation. Stupid. They just lost my future business at my new location. This has resulted to $58.00 in fees for nothing. They're living in the land of the dinosaurs to make a few more bucks off every customer.

After canceling my contract in December 2008, with verbal agreement from a Monitronics representative, I have been billed for another 4 months of service and miscellaneous fees. This company does not honor the contracts they make with their customers. They are dishonest and cannot be trusted. The consequence of this is $132.76.

They called and I refused to take a survey. My wife says it's a survey about smoke alarms. A day later they called back and said I won a free installation with all components for a burglar alarm system. All I had to do was pay the monthly charges for its call center. I told him it was too good to be true and he said they are with GE and his tech guy would call me in 10 minutes, and everything was on the up and up. I immediately went to this website and read the horror stories. When he called I told them about their self and never to gall again. I reported them to the do not call list and the Attorney General here in PA. Thank god for this site!

I have been a client of Monitronics since 1997. I never had any issues with installation or service. I had two false alarms and had immediate response. The problem started when I decided to cancel service. I originally had a 3 year contract which turned to a month to month contract. I called Monitronics August 2008 to cancel the contract and was told to send a letter. I followed up in September and they had not received it.

I've made several calls, sent letters and emails with no results. Each time Monitronics tries to convince me to keep the service. Whenever I ask for a Manager the call is disconnected. I kept paying the bill through December hoping that they would finally cancel service but they are still billing me.

I decided to stop paying and canceled my phone service. I figured since I'm retired now and on limited income, this one blemish on my credit doesn't matter to me. I hope that people will think twice about dealing with Monitronics. They might be great at the beginning but I judge them on how they were at the end.

Had alarm system installed by 1st Defense Security company on April 4, 2009. Was told by installer that they had to come back to finish installing some things because they had other customers to go see. They had been at my house for approx. 6 hours. I then called the installer on April 16 to ask when he would be back to finish and was told that they had not been paid by Monitronics and would not be coming back.

On April 29th I went to set the alarm and it said office window open. I then called 1st Defense to come and fix it and they said I had to call Monitronics, which I did. On May 13th a repairman came and fixed the window and fixed some of the wires that were left hanging. On May 17th we came home and were in the house for a few hours, we had opened the back slider walked all around house (we have motion sensors) and when I looked at the alarm as I was turning on a light I noticed the it was on. Obviously nothing was working.

I then called Monitronics and requested service at which time I was told I would be charged a $50 trip fee. I told him I did not understand that as our contract states we have a 1 year warrenty. He proceded to tell me that was 1st Defenses charge that Monitronics was only the monitoring company and had nothing to do with the trip fee. I then called 1st Defense and spoke with Crystal and she informed me that they no longer worked in Northern California. She said they had an office in Vallejo but it was closed. I know the office in Vallejo was out of the installers garage. She said I need to talk to Monitronics to set up a service visit. I feel we are being given the run around. I have already spent more time than I have to deal with this rediculous problem. They are very UNPROFESSIONAL and deceitful. I have no alarm system and I am still being charges $42.99 a month.

I had a monitronics alarm system re-activated in a rental property. The previous tenant had it installed without my knowledge or permission. When the new tenant moved in, he had a break in and requested we re-activate the alarm system. After jumping through Monitronics hoops to get a contract, as I was the homeowner and they couldn't deal with the tenant directly (didn't seem to be a problem with the previous tenant), we got the system up and running.

Now everytime the blasted system goes off, Monitronics calls me. I have repeatedly notified them to call the tenant first, and they can't seem to get it right. They have him as the third number to call. I tried again today after another alarm call to get them to call the tenant, and they can't change anything without my passcode. They wouldn't even look at the account history to investigate previous requests.

As soon as this tenant moves out, I'm ripping out the system and mailing it to them with a bag of dog poop enclosed.

We purchased our new home in Texas and the builder provided one year free securtiy system, but didn't tell us it was a 3-year contract. That company was LEC. When I was early retired I called to cancel and they told me I had to pay the full amount of what was left on the contract, so I left it alone and paid the monthly charge, having just a few months left on the contract. I wrote to LEC (and they confirmed receipt) that I wanted to cancel just as soon as the contract was completed.

About the same time, Monitronics was taking over LEC. My contract expired, but Monitronics kept calling me to continue the service, and I said NO. They tried billing me for the service that I did not sign up for, nor did I authorize to continue. It is now 2 years later and I'm still getting phone calls from CMI. It is the one blemish on my credit report, and I've contacted both Monitronics and CMI to get this removed, but it's the same old switch story. CMI says Monitronics has to tell them to remove it, and Monitronics says CMI has to remove it.

I can't believe that Monitronics is going through all of this for about $100. Seems to me that it has cost them far more to collect something that wasn't authorized in the first place. CMI is not any better. Monitronics is a sleazy outfit and they are associated with CMI, another sleazy outfit. I would imagine if you traced the root company, they probably are owned by the same conglomerate. I would recommend to anyone who can hear or see, do not do business with Monitronics. Their people do not listen and do not care.

Blemish on my credit report. Everything else is clear and paid for, but I refuse to pay for something I didn't authorize or order. The other thing that bothers me about the credit company...they take the word over the person who files a charge rather than listen to a person who has had an impeccable credit report otherwise. Why do they place a mark on your file on the word of someone other than the person the history belongs to? Seems to me those credit reporting companies owe the indvidual more respect and credence than fly by night operations of unscrupulous companies like Montitronics and CMI.

I have been with Monitronics for aprox 5 years. The trouble started when I came home and the alarm was going off and I was not called and there were no police at my house. So of course my fear was....Do I go in?

Well I am a freak and thought of my dog being in the house so I did go in. Well there was the dog at the door waiting for me. So I called Monitronics from my cell phone and said as you can hear my alarm is going off. The young man on the other end said he did not show and alert from his side. Well that was not comforting at all! He was not concerned and told me to just walk through the house to make sure everything was ok! I told him how foolish that was.

Then I had an overpayment and everything went to poo. It seems they could not get the billing correct. I had to send faxes to prove the payment was made and never got responses that they received the info. I started getting calls every other day about the payment. I just couldnt take it any longer so I called to cancel. I got the address to write to. Which is so archaic! What about the phone or the internet?

Well of course you dont get a response that anyone got your LETTER. So you have to call again. They did get my letter but there was no cancellation date. So the nice woman on the phone gave me a cancellation date and assured me I would not be charged again. HA. The phone calls started. Why are you cancelling? Every other day.

Then, I go on line to check my bank account and they have drafted yet another payment. SO, I called AGAIN. The young man on the phone informed me my account is not closed and still very active. I am contacting my attorney on Monday.

Typical experience with Monitronics as everyone. Problems cancelling service after expiration of contract, but I did manage to get that done after jumping through their red tape and numerous phone calls. Now trying to recover unused balance owed me from yearly payment. To date they have ignored all communication. Based upon my experience and comments on this website I would suggest if you have a choice avoid any dealings with Monitronics.

Unoperational alarm system with a monthly charge for what I consider services unrendered. Delay tactics for service termination to keep you paying as long as possible. 3 months service charges ($75) for known unoperational system before termination finally in place. $150.00 of unused balance not returned after repeated request.

My alarm system was installed and activated Aug 2003. The terms of the agreement was a 3 year contract with automatic 1 year renewals. My alarm system had 1 false alarm and several accidental triggers (children) within the first few months that we had the system activated. At each incident we did not receive a call from Monitronics or a response from the police. We figured out that the alarm would sound in the house and the phone line would be paralyzed.

I called Monitronics several times and they said it was a problem with the phone companies lines (up to this point we did not have a problem with our home phone). The phone company came out to diagnose the problem and found that the alarm system had been put in wrong but they could not fix it, Monitronics had to rewire. Monitronics was not willing to bring any one out. I figured I had a contract with the company so I would continue with the service and cancel at the end of the 3 years. In 2006 I contacted Monitronics about cancelling the service and was told I had to write a letter to the company for cancellation.

The letter was written and sent but I never received a response. When Oct 2006 came and I received a bill I called Monitronics back and found out the address that the Service Rep gave me was the wrong one. I resent the letter at the end of Oct to the correct address but still did not receive a response. At this point I decided that I would continue with the payments as a use for the equipment because I could not get any satisfaction from them. (Lame I know but I was in a very stressful situation and could not put more energy into dealing with them.)

Aug 2008 I was furloughed from my job and decided to cut the service for Monitronics. I called the 800 # to confirm the address for the cancellation letter. Sent the letter and did not receive a response. Called the 800 # and found out that they did not receive my letter. Sent another, once again they did not receive it. On and on we go. Then the harassing phone calls began. They called me at least 3-4 times a week to discuss payment but I had no money to give them. When I talked to them about the letters they stated that they never received them. I did not and do not have the money to pay for a certified letter so I continued sending cancellation letters to Monitronics but to no avail.

My home phone service was cut off in Jan-Feb so Monitronics started calling and harassing the contacts on my contract. When I contacted them again I was told that I could not cancel my account without penalty because I was under a 2 year renewal contract. My contract from 2003 stated that there was an automatic 1 yr renewal, not 2 yrs. And how can they keep renewing when I am sending the letters? I received a bill this month and they continue to charge me late fees along with monthly monitoring fees. This is just all kinds of wrong....

I just signed up yesterday for service. I was worried at first after finding this site. However after taking the time to really read into it, it appears that 90% of the complaints are from people wanting to cancel their contracts early (moving, job loss, etc.). I fully understood when I signed that if I cancel early for whatever reason, I would have to pay. Perhaps these people should have read their contracts.

As a new customer, I found the company (so far) to be professional. They answered all my questions including the contract and what would happen if I cancelled early. Of course the alarm hasn't been installed yet so I haven't really received service. However, if 90% of the complaints are because of people wanting to cancel their contracts early, those complaints should not be held against the company. I guess I'll see how my service/equipment is after everything is installed.

The Alarm Control Panel has shorted out my home phone line 4 times in 5 months. They have replaced the control panel 3 times, and the problem still continues. The last 2 times this happened, the first time we had to wait 11 days for the tech to come out and fix the alarm. this last time we are at day 11 and waiting for the tech to come out and replace the alarm control panel. They will not let us out of the 2 yr contract, unless we pay for the Alarm Control Panel ($325), which is an electronic piece of crap.

Twice, we have had to pay the phone company for a service call to come out and diagnose the phone line trouble as a short having been caused by the alarm control panel. We are having to pay $31.99 a month for a unit that likes to short out our phone line. We want out of this 2 year contract, at no cost to us and no damage to our credit.

The Alarm Control Panel has shorted out my home phone line 4 times in 5 months. They have replaced the control panel 3 times, and the problem still continues. The last 2 times this happened, the first time we had to wait 11 days for the tech to come out and fix the alarm. this last time we are at day 11 and waiting for the tech to come out and replace the alarm control panel. They will not let us out of the 2 yr contract, unless we pay for the Alarm Control Panel ($325), which is an electronic piece of crap.

Twice, we have had to pay the phone company for a service call to come out and diagnose the phone line trouble as a short having been caused by the alarm control panel. We are having to pay $31.99 a month for a unit that likes to short out our phone line. We want out of this 2 year contract, at no cost to us and no damage to our credit.

ProAlarm is not reachable, All I need is information on utilizing my security service through DSL/Broadband or Cellular Satellite. I contacted Monitorics and they are well aware of the ProAlarm customers inability to receive customer support, since they cannot reach them either. Monitronics is only a monitoring company, ProAlarm is the company responsible for the equipment maintenance and service, I am aware of that. I have a 3 year contract with them, expires May 2010. I am trying to save a few bucks a month by eliminating my local phone service. Their contract certainly states the consequences of the homeowner breaching their contract, I HAVE HELD UP MY END OF THE DEAL, WHERE IS THEIRS!!!

Time is money, and they are indeed costing me that.

I recently moved to a home with exisiting service. The people that purchased my old home assumed my monitronics account which cost $11.99 per month. When I called to take over the account in my new house, I was assured that i would get the same rate. Now they tell me it is $39.00 a month and I have to sign a 3 year contract. Please advise as to what is correct...If I have to have a new 3 year account and my rate goes up that much i will sever my association of several years with your company and go else where. Please respond so I can proceed with getting security service for my new home. thank you,

We were approached about purchasing a Home alarm system from Monitronics. The salesman was professional, explained the terms very well, and the installation was first rate. The system has been in place since early December, with only 2 false alarms, (both my fault,). The monthly monitoring price is a bit high, but consider the consequencs of a violent home invasion, or need for quick contact in case of a medical emergency.

Everyone else, quit 'yer whining! READ YOUR CONTRACTS BEFORE SIGNING! Don't buy it unles you can afford it! Be alert, be informed, take responsibility for your actions.

My sister is the one who has the alarm system in her home. She has a memory loss problem, and when they came to her home and talked her into putting the system in, she was not able to understand how to even work the key pad. She has never been able to use it. I have treid to no avail, to contact these people to cancell her system. they never returned a call and lately you can't even leave a message as they say the mail box is full.

I contacted the BBB. They were also unable to get a response and suggested we contact the attorney general in their state. Which is exactly what we are working on now. It is just unbelievable that these people can continue to take your money and never respond to customer service calls. Makes me wonder what would happen if there actually was an emergency.

My sisters loss of the monthly payment of $39.99 every month, for nothing.

Just want to let people know that once you sign a contract with monirtonics you can not cancel it until the terms are over. Even if you move to another state. the will not cancel it. and if you dont pay they will sent you to collection. I sign a 3yr without realizing it. the alarm sucks too. false alarms. always beeping for something, very bothersome. i have to move and i cant cancel. have to pay for 3yrs.

Sold house monitoring contract was on. Tried to cancel over phone, they said send written notice. Sent written notice forgot to sign. They tried to contact me by phone, but I assumed they were trying to sell me contract on my new house and didn't answer. They never sent a letter saying I needed a signature and said we owed for 5 months after we sold house. Collections people called and never said anything about signature and then another collections person specifically said a payment I made was for Sep and Oct when in fact it was really paying for Nov, Dec. Just bad handling all around and way more phone calls than necessary. Still unresolved.

Out $350 since we didn't understand which time periods we were paying for.

cancelled my service in sept 08 in writing and received a notice from a collection agency in november stating that I owed $29.14 . this collection company is cmi credit. I called them to ask if they could tell me what month I owed for. I told them if it was sept 08 I would be glad to pay , but if it was for oct or nov , I would not pay because I had cancelled my service.

they told me I would have to contact monitronics for this information because they did not have it. so when I called monitronics they tell me cmi has all this information. no one is willing to provide the information. I stated to both parties that if I owe for sept then I will be Glad to pay. cmi just tells me to pay first then dispute or they will turn this in against my credit. my records indicate I paid sept bill based on my checking acct. I really feel they are just trying to milk me for one more payment.

this could damage my credit I'm afraid

Monitronics came to my home with a plan to update and enhance my current alarm. I had a hardwired system in my home that worked fine but was older. The Monitronics salesperson said they would update my system for free so I decided to do it. They came to my home, and cut all my wires and installed a battery operated system. The first month I used this system I had repeated false alarms that forced me to turn the system off completely as the police department informed me they would charge me if they had to come out again.

Monitronics sent out a tech who told me the installers had done a "butcher job" on my house, ruined a very good system, and replaced it with a system that has old outdated battery powered components. He then called monitronics and told them this over the phone, and they stated they would get authorization to pay for fixing this problem and that they would get back to us. Needless to say authorization never came, but the alarm tech has become a good friend.

Then I began getting phone calls as to why I wasnt paying my monitoring bill, and I explained to them my system does not work and I am waiting for it to be repaired so I can turn it back on and start the monitoring. I must have told this story 50 times as they continued to call me and ask for payment. The alarm tech that installed the alarm told me he lived in fresno and if I ever needed anything fixed he would come right over. When I asked Monitronics about this "promise" they stated to me the installing company was actually out of las vegas, and they were only in town for three months and that they had moved on to the next town. This company told me they were monitronics employees, they wore monitronics shirts, and they were living in fresno, they just failed to mention they were only going to be here for less than 90 days, and then I would never see them again. The name of this company is First defense security out of Las Vegas. I called them numerous times, and was always told they would call me back, but that no one was in that could help me.

Finally I spoke with a manager at monitronics who stated they were going to relieve me of my obligation with their company. He made this gesture after speaking with my brother who is a very knowledgable attorney. The letters and phone calls stopped and I assumed it was over.

The alarm system installed in my home is faulty. I have had several false alarms where the police have come out. Since Aug, 2008 I have informed Monitronics that I wish to discontinue the monitoring serv which I haven't turned on since the last false alarm in Aug. They wont stop the service and they continue to bill me. They call me everyday and I tell them the same thing everyday. I am not paying for service that I have continuosly told [them] I no longer want. There is no contract binding me to use this service and they are still billing me every month.

They have blemished my credit rating because I refuse to pay for service that I am not using. They harrass me everyday.

I am another customer of Monitronics that has had trouble cancelling the service. I moved in Sept of 2008. They credited my account for 2 months. Since I had already paid for Sept. I assumed the credit was for Oct and November. Therefore, I called again to cancel the account in December only to be offered another credit since I had not found a house as yet and they wanted to keep my business. I again agreed to the credit and made a note to call in January to cancel.

I called in January and was told I had to send a letter, which I then did. I have now received a statement for services in December and January, neither of which I have lived in the house. Calling them was just frustrating because they just explained to me what I had told them. I have been with them for more than 5 years, but NEVER again will I call them. They are not willing to work with you and all they want is your money.

This has been more emotional and economically damaging than anything else. I work hard everyday and don't have the money to pay for goods and services that I don't get to use.

On 7/08/08 I was approached by Dixon from Platinum Protection(affiliated with GE). Said they were in the neighbor and would install free equipment in order to put a sign in my yard to advertise and I would pay the monitoring. I signed a contract like a dummy. Since then I saw monitoring services offered on Desoto's website for $25 w/o any contract or purchase. There are numerous other alarm companies offering monitoring for less then $25. I was lied to and am being charged for the equipment.

My attempts to contact Monitronics through email and registered mail have been ignored. I was sent two bills with due dates in December. The contract has the 15th of the month for payment. No attention has been payed to this. They have many email addresses that do not work, a contract that makes compliance questionable telephone runaround beyond compare.

The time and money spent to maintain my credit rating while trying to desolve/resolve this problem is abusive to me physically, mentally and financially.

I called to cancelled Monitronics services 12/15/2008. The customer representative told me I would have to wait for my personal code to arrive in the mail. My personal code arrived in the mail on 1/14/2009. I called Monitronics customer service to cancel the serivce on 1/19/2009. THe customer service representative told me I must send a letter cancelling the service to a PO Box via the US mail. I asked the representative how long will it take for cancellation after the letter has arrived to thier PO Box and was told that the process could take 30 days.

In the meantime Monitronics is collecting $43.00 a month for services no longer needed. I estimate I will have paid $129.00 or more by the time services are discontinued by this company. I am paying for a service I no longer need or want. Lost of needed family dollars.

I also signed up for the free equipment with the 3 year contract for monitoring. It expired August 1, 2008. In July 2008 I sent a letter requesting to discontinue my monitoring service after my August 18 payment was taken out of my account. (giving them more than the 30 days notice requested)

I faxed a letter when I next received a statement for August. I phoned - spoke to different people, told them to discontinue automatic withdrawals from my account, but they continued to send statements. I moved from the house November 1, I last received a statement for service to November 24, 2008. (The equipment was destroyed in a fire at the house in April 2008, rendering it useless, however, I continued paying for the monitoring service until August)

I was last sent a statement for service to November 2008, which came from a collection company, for $98.83.

Add me to the list of those who have cancelled their Monitronics service only to continue to be billed. The process to cancel is burdensome enough (in writing, 30 days, etc.), but it's now been three months beyond that and they're still billing my bank account electronically.

Weve been having a problem with our system for over a month now and we havent gotten any results. They did send out a tech on one occasion and he was to return the following day however we never herd from him again. I did manage to speak to a representative from the company and was informed we would have to pay a fee in excess of $400.00 to upgrade the system. We were also told if we cancel we'd have to pay 80% of the contract fee which is $2999.40. I've looked through out my contract and I can't find any mention of the 80% cancellation fee. In this present state of the economy, who can afford these types of fees Monitronics wants. We no longer care to be covered by their company. We just want them to please discontinue our service, refund monitoring fees from the past month through the end of our initial one year payment and have their tech retrieve their equipment as soon as possible.

The economic damage will result if we are forced to pay for a service that is not working. They want either in excess of $400.00 to up grade the system or 80% of $2999.40 to cancel. It appears we are being pressured into giving them money at any cost.

At 60 years of age I can honestly say I've had more problems with this company than every other company I've ever dealt with combined. After 3 years of imcompetent, inoperative service my contract was finally over. I paid in full, cancelled by phone, mail and fax. and yet nearly a year later after dealing with dozens of rude people at Monitronics -- they have turned over my $80 bill to an agency. I feel like a fool to have every have given them anything and as a matter of principle cannot bring myself to give them one more penny.

A monotronics dealer came to my house asking if I wanted service for free. It sounded good so we signed up. This dealer took a check from me & said that I would be debited automatically monthly after the free period ended. A few months later I was called about being delinquent on my account. I checked my statements & they didn't take any money out. So I asked them what happened to that check that I gave the person they sold me the alram system. They said they didn't know. they didn't have responsibility for that. All they needed was for me to pay. But I was really concerned about my blank check being out there with ID fraud and etc. going on nowadays. But they didn't care. So we signed up for direct debit again. And 2 months later I get a call saying I was delinquent on a payment again. I called and they said I never signed up so I had to pay again.

I then asked to speak to someone regarding this because this was affecting my credit. In addition I received phone calls threatening to put a lien on my home. However, they told me they would get a representative to call me back regarding this. I never received a call. I called back in July & the person told me considering the circumstances they would cancel my service. But I was still receiving bills & threatening phone calls.

Today I called them regarding this and the said they have nothing to do with anything in the past nor the dealers who sell the alarm system so I'm under contract. One person Ryan told me I had to pay $733 to get out of the contract & then I spoke to his supervisor & she told me I had to pay over a $1000. Obviously this company lacks communication within their own business. Now this supervisor has advised me that they have nothing to do with the people who come into our homes and sells us their services.

Credit record, stress, lack of sleep, frustration, headaches, etc..

I want to cancel my account with Monitronics. I am being told I signed a contract with them, which I did, but not for what THEY want to now charge me. The company put out a notice of an increase which I cannot afford. They tell me the contract is binding but how can that be since the amount which was originally agreed upon is now different?I do not want my attempt to cancel my account to cause me further duress with my credit rating.

My wife recently lost her job and mine is in jeopardy. I tried expalining this to them to no avail. Because of the unnecessary aggravation I DO want an attorney to contact me regarding my issue.

A man arrived at my house (he only spoke English) asked me the permission to allow him to put an alarm advertising in my yard, he told me that was free. ...I believed that was true. ....he asked my personal data; My social security number, driver's license, etc., also asked me that signed him some papers that were blank, I had to going to work and I was signed the papers. ... When I returned home at night, I saw that he was installed the alarm. Never we have used the alarm and do neither I want it. ...when arrive the first bill, I called to the number showed in the bill, I tell them that I never authorized that they installed the alarm in my house. ..They told me that the document I sign WITHOUT read and/or to understand (is in English and I do not speak English) was a contract for 60 months. The Customer service representative asked me that send a letter, declare that I do not want the service. ....I sent the letter and they received it but they continue charging me. I call and call many times to them but they do not want to help me and cancel it.

I have not make any payment, I work only 3 or 4 days a week, this is only to pay for the food and the basic expenses of my family. But this problem is affecting my credit and emotionally also. The Man, who was in my home said that this was free, he said i have not to pay nothing. I do not speak english and never I imagined that I was signing a agreement to installed an alarm in my home.

I tried canceling my Monitronics service in July 2008 after having the service for more then 3 years. They said they needed a written notice to cancel. I wrote the letter and sent it.

The system was not working as it needed another battery which had been replaced a year ago. At the time of the installation of the new battery Monitronics also said they would install an update version of the system to elliminate any future problems. The system was not updated and at this point I did not need the system any longer since new requirements were put into place before any help would be called when an alarm was set off.

I had tried to cancel the year before but was told I could not because I signed a 3 year contract. Well I received another bill which I paid but another bill came for $35.00 so I called informing Monitronics I did not owe this bill since I had not had the service for 2 months and the system had not been working for about 4 months. They insisted I owed because it took them two months to turn off the service,

Well, the harrassing phone calls continued and I ended up paying the money I did not owe. I will never do business with them agian and will make sure everyone I know hears about my experience with Monitronics.

My aged mother-in-law had a contract with them for three years. My wife and I paid the bill. After the three year period was over we attempted to cancel the service as Monitronics didn't actually monitor anything or alert or call or anything. We called numerous times over three months attempting to cancel and also wrote. We were always give the run around. (ie. you need your mother-in-law to cancel, she needs to provide her pin, no, she can't cancel, because it's you who pay the bill, etc. etc). During that period after we'd notified them of our intent to cancel they continued to bill, harass, and threaten. Now they've finally cancelled the service, but insist we pay an additional 2 months worth of service plus penalties even though we'd notified them of cancelation before the months of these bills ocurred. We are now getting letters from a collection agency.

No consequences yet other than the harassment.

I had service with Monitronics for 4 years. When I moved at the end of August I called to see what they could offer me in my new home. They did not offer a very good deal so I chose to cancel my service. I was told that I had to submit a 30 day notice by letter but they would note that I was requesting to cancel. I wrote a letter giving notice which was mailed on Sept 10th. I paid my September bill even though I no longer owned the home the alarm was located in.

In October I was billed for another month. I called and was told that even though they acknowleged the post mark was for Sept 10th that they did not receive my notice until Oct 8th. They offered to reverse my $3.00 late fee. I told them I would not pay the October bill due to the fact that I had been trying to cancel my service for 2 months. They told me I would owe for October. I would never recommend this service to anyone. Are they so hard up for business that they have to charge people when they are not even using their service.

I don't care if this shows up on my credit report I will not pay another month for service that I am not even receiving. August to November to cancel a service? You have to be kidding me. They told me I needed to take my problem up with the post office because it was the postal service fault that it took over a month to delivery my mail. They have the post marked letter from the 10th of Sept. Please.

I had them and they were fine. i called to cancell my account and everything has been clear since the day i did it.

This is a followup from Andy of Little Rock AR (09/19/08). I failed to mention that the phone hookup to the security system caused considerable problems to both my DSL and Dish Network and verified by both technicians. Since disconnected, both system perform perfectly.

Monitronics contract, according to lawyers I personally know, is what they call in the legal profession 'unconscionable'. That simply means all in favor of issurer and takes advanage of the consumer beyond reasonible. Regardless of Monitronics errors, you still owe. In addition, they claim that their dealer netword is not connected to Monitronics. There is an agency implication here. Also note their contract requires binding mediation which prevents court proceedings. I'm waiting to see what they do.

Harrassment at dinner time or 8:00 AM on Saturday.

Monotronics refuses to cancel our service! We have had service for years until we finally got to that special window were we were permitted to cancel service. I called them and was told I must submit a letter which I did. They claimed not to recieve that letter, so I sent another one. After months of threats from them, I'm ashamed to say I agreed to pay 1/2 the charges they claimed I owed and they would forgive the other 1/2. It was worth the $70 just to get them off my back.

Now it is starting all over again. They now say the letter did not have the correct signature! This has got to be criminal! I have sent 4 letters. Iesha is the rep I spoke to the last time and she assured me I would not be charged another penny.

This company is threatened me with collections actions if I don't pay up.

Had and alarm installed with a 2 year contract. When the contract matured, we canceled the service. They told us that we canceled to late and had automatically resigned for another 2 years. I talked to their customer service dept. and told them that I was not wanting their services any longer and would not be making any more payments after the month I canceled service. The bills continued to come I continued to call and explain I had cancelled their services. They finally quit billing then turned it over to collection agency for the amount of the 2 year breech of contract.

Now it has been a year later and I am trying to clean up my credit report. This has had an adverse effect on my credit report dropping my credit score. I am now going to be forced to pay this in order to have it removed from my credit report. With the economy the way it is and me relocating for a new postitoin with my company I am afraid I am not going to be able to get a new home loan.

I have had this alarm system for about 5 years, it has been nothing but problems for me. Monitronics installed these glue on contacts that fall off regularly and the contacts corrod. I have to pay them and replace batteries that I did not want in the first place. The system should be maintenace free for the home owner, not high maintenace. Also the installation was done by youg kids who slammed it in and left. I have picturs of the wrong screws that were used for the alarm box and when you open the box a bunched up ball of wires fall out.

I am a hospital inspector for the state of California and quility control is what my job is. There is no quility control or workmanship with Monitronics system. Its slam it in and send the monthly bill. I will no longer need their service, but I will advertise for them, you can count on that.

I am tired of not being able to use my system properly. I should not have to maintain it every month plus pay them.

I had called Monitronics 3 months ago to inquire when my contract was up. Monitronics informed me that the date was 08/2008. I called on 09/2008 to cancel the service. I have spent an hour on the phone dealing with numberous people in the account resolution department. First I was informed that my expiration date was May, 2009. Then their supervisor got on the phone and informed me it was May, 2010. Then another supervisor informed me it was August 2010.

I cannot believe that after an hour on the phone, I received different dates as to when my agreement would be expired. Each individual I spoke had a different answer. Everyone was rude and condescending. I would never ever tell anyone to do business with Monitronics.

System originally install with many errors and said to be active. Second service call about 1 year from original installation and service tech told us that we weren't hooked up but have paid service for one year. Once hooked up, two alarms and two service techs claimed the system was OK but yet still sends alarms. Cancelled with premise that we didn't receive service for the first year and charged them back for those charges per their tech. They were send documention but refuse to confirm receipt.

Calling nightly and I continue to screen at them even though they say they put us on a no-call list and will turn over to collection. Great but they continue to call so we won't answer in future. They are totally disorganized. Just installed a commercial system in a building I am duilding and wouldn't even talk to a sale rep who wanted the $2,500 system in his portfolio.

Monitronics continued to bill me after I cancelled my service. I sent a cancellation notice on 1/7/08. They claimed they did not receive this notice despite the fact that it was in the same envelope as a payment check cashed on 1/14/08. I had phone conversations with customer service reps in Feb and March without any resolution.

I faxed another cancellation notice on 3/26/08. Monitronics has continued to send me bills and collection notices even though I have disputed this claim.

Pending credit bureau reporting of this invalid debt and negative consequences of this reporting.

I had a 2 year contract with this company to monitor my alarm system. I was 4-5 years into my contract when I called 6/22/08 to cancel the service. I was told that I would have to send written notice. I did that and was Charge 7/13/08 for the monthly service fee. I called and they stated that they had recevied my letter 7/9/08 and that would be my final charge. I agreed to that charge.

I received another charge my account 8/13/08 and I called knowing it was a mistake and I was told that was for July 1-July 31. I told them that I was not going to pay the charge and had my bank return the fee. I had multiple calls from them to try to keep my business.

I them received a call from their collection department stateing that I owed from 7-1-08 through 8-9-08. That I had to pay 30 days after the receipt of the letter, that it was in my contract. I no longer have a contract with them. When a contract expires it goes month to month. I canceled in June 22,2008 why should I have to pay through Aug 9 2008.

I cancelled to upgrade to a new service that offered more updated equipment. So now I have had to pay for 2 systems for 2 months.

My husband Chris signed a 3 year contract in 2004 with Monitronics. After 3 plus years of fullfilling the contract we decided it would be best to switch to ADT therefore he called and canceld the contract. We got a statement in the mail saying we still owed them. We started getting harrasing phone calls at work at home and our contact inwhich was my husbands boss saying we owed them 3 months after we canceld. The written statement we gave them they insisted it was not a valid signature therefore they couldn't cancel it? that makes no since. So we had a balance due of 64 dollars.

After 3 months of torture of many phone calls they we dealt with we called them and tried to settle. The young man said we could pay half and it would be paid.... we paid HALF! So we owed them only 32 dollars. A week later we get a bill stating we owed them NOW 130.28? ONCE AGAIN FRAUD!

We contacted an attorney and got legal advice inwhich we contacted Montronics. Needless to say they gave us the run around once again and several lies until Legal action had to be taken. We don't owe them a dime and I would advise any other customer to not give in if you are in the Right.