Mohawk Carpets

We bought brand a new carpet from Mohawk Industries. Within 2 months, it started showing wear, traffic marks, and holes! It is the most horrid junk I have ever dealt with!

I purchased eight hundred feet of Mohawk Caballo II carpeting from a major retailer in April of 2010. This carpet sheds and sheds and sheds. It matts down and the fibers fray. It looks like it has an outer layer of fuzz all the time. I contacted the retailer and they contacted Mohawk. Mohawk sent out an "independent" inspector.

A week later, I received a letter from Georgia (I am in CA) stating that my carpet is "exhibiting some appearance of change" but that it is because of "improper vacuum" and is also due to "abnormal use." This is nuts. My carpet is in a formal living room gated off from all animals and kids. No one is allowed to wear shoes in there and my vacuum is an eight year old Dyson. The inspector concluded his inspection after he found out I own a Dyson.

He immediately told me, "Oh, well your Dyson is causing this carpet to not wear well." I told him my previous carpet wore great for 10 years with the same vacuum. I never had an issue. I asked him why this carpet looks so bad after only six months. I spent a lot of money buying a good carpet and a good pad. I then looked up the entire warranty from Mohawk online. Nowhere in the warranty does it state that you cannot use a Dyson vacuum. In fact, it says you should use a quality vacuum either daily or three times a week to maintain your carpet. So, which is it Mohawk? To vacuum or not to vacuum?

The letter from Mohawk concludes, "The Wear-Dated warranty offers protections against non-restorable excessive matting, non restorable excessive crushing, and non-restorable loss of twist. At the time of the inspection, these conditions did not exist." Well, who concluded that? I can't restore it. I provided carpet samples which the inspector never sent to Georgia and they were never tested by Mohawk as promised. The inspector came out on 12/22/10 and I received a reject lett from Mohawk on 12/27/10. Mohawk sent a copy of the inspectors report and the only things he says in it is "I looked at the homeowners vacuum and its a Dyson, and I explained that the vacuum might be stripping."

I have read countless reports on this carpet. It goes by several names. All of them report the same thing. The inspector that came out even told me they will not want to replace the carpet because then it would be admitting that Mohawk has a problem with this particular brand. He said it would probably only cost them a hundred dollars to replace but they just won't do it. Well, that tells me that the whole inspection process is not "non-bias" and that it is just a bogus process that they go through to pretend they are providing their customer with some type of fake warranty.

Don't buy this carpet without knowing the facts. I also read a similar complaint online with the name Meridian II. I believe it could be the same product. Mohawk won't stand behind their carpet. So if you want it to shed, matt, unravel, and basically look like the cheapest carpet in the world, go for it. Otherwise, stay away from this shaggy messy wreck of a carpet by Mohawk.

We purchased a carpet with at least a 10-year warranty. We got it 2-12-07. Every time we vacuum since day one we get two handfuls of fuzz and the filter fills up with a very fine fuzz also. Some places have worn so you can see where it is put together. I have asked a number of people about this and they ignored me. The dealer, A1Carpet, agrees that shouldn't happen but the carpet company is responsible. We have no children or pets, only two people in the house. The carpet should not look like it does. All I get from Mohawk is sorry. Please help in this matter. Thank you. Our carpet looks worse than our old carpet and it was 10 years old.

i purchased my carpet from a big name manufacturer,company was mohawk because i believe they would always honor their warranty. but, when the time came for me to make a claim against mohawk for my carpet matting and wearing down they refuse to stand behind their carpet and warranty. the carpet is matting and wearing and they call it pooling. the warranty was to be 10 year

I now have extra carpet that I can not use because of the different color. My carpet that I have now in my house is all faded and there is no design or texture in it. It even has faded under the bed and in the closet. I have contacted Mohawk Carpet and they said that since I did not have a faded warranty they would not cover it. I have paid good monty for the carpet that I have in my house and now that it is a light tan color with no textured design and with no other color in it and it looks terrible. I have had my carpet cleaned professionally only once so I know that is not the problem. I would like some satisfaction with this problem that I am having. I would like Mohawk Carpet or the Floor Store to replace my entire house with new carpet at their cost, so that I have decent looking carpet in my house or compensation of some kind. Thank You

There is no economic of physical damage. I just feel that Mohawk Carpet should stand behind their product or the Floor Store that sells the carpet should stand behind the product that they sell.

The Mohawk Carpet I purchased in October 2002 @ $38.00/sq yd (installed) within the last 18 months has started to change color - I can understand the sun can cause some fading but the carpet is changing colors on the opposite side of the room. In my attempt to have the company work with me was told -

(1) I did not sign a fade warranty therefore my claim is absolutely null and void and the individual I visited with even said perhaps the lighting in the room indicating even lamps on at night might be part of the problem; this is not a fade problem it is a factory manufacturing problem and

(2) Since I did not have the carpet cleaned within the first 18 months the warranty is null and void. I did not realize of course I was committed to cleaning the carpet that often when we are a retired older couple and we do not have any children in and out every day in fact only on occasion due to the distance between our homes. However I did have the carpet cleaned in April 2007. I feel that Mohawk needs to step up and stand behind their product.

The complaint is being filed against Mohawk Industries AND NY Carpets dba Belmont Carpets Co., Inc.

We purchased Mohawk carpet from NY Carpets dba Belmont Carpets Co., Inc. On 7-19-06 the carpet was installed in 3 bedrooms downstairs and 1 room upstairs along with the staircase. We paid $3500.00. Less than a week later - the carpet started to show defective discoloration in 3 of the bedrooms. Within an additional week we had approx. 80-100 flaws/defects throughout the house - including under beds, furniture, NO traffic areas on the staircase and upstairs.

We contacted NY carpets to inform them of the situation. They sent out a rep and they filed a claim with Mohawk Industries, the carpet manufacturer. 6 weeks after our carpet flaws were appearing, we finally had an inspector come out to our house to inspect the discoloration defects in the carpet. He came out on 8-29-06 at 7:00 a.m. and was in our house less than 5 minutes - looking only in 2 of the rooms in question while our children were still sleeping in their rooms with curtains drawn. I suggested to open the curtains so he can see the rest of the areas - he told me he had seen enough and would send his report to Mohawk.

A week later I received a copy of the report and it stated that there were 20-25 areas of concern and that the consumer (my family) had used an unidentified oxidizing agent that has caused these defects!

We were shocked at the results - esp. since the inspector had NOT done a thorough inspection and had only seen 20-25 our of the almost 100 areas affected and had come to this conclusion without doing any tests or even taking the time to see the overall areas that were defective.

At that time - we remembered we had remnants left by NY Carpets from the time of installation that had been rolled up and put in our garage. I inspected those pieces and found the same defective discoloration on the remnant piece of carpet! This is OBVIOUS PROOF that the defect was on the carpet prior to installation in our house. The remnant piece of carpet had NOT been touched by anyone but the installers and had been left for us to keep.

I have contacted Mohawk directly - since NY Carpets has basically passed the buck and is NOT taking any responsibility for the product purchased from them.

We sent pictures of all the affected areas to the Mohawk executives and their claims department by certified mail on 9-27-06. They asked that I send them the remnant piece of carpet so they can have lab work done to determine the cause of the defect. We sent the sample certified mail along with pictures of the remnant piece to the executives on 11-13-06. We received a letter from them on 11-29-06 saying the same thing, the defect is caused by an unidentified oxidizing agent. Yet I have not received a full lab report to prove they actually did run tests!

We are VERY disappointed in both NY Carpets and Mohawk industries for NOT standing behind their product!

The owner who sold to me, Ric at Home Floors, agrees with me there is a problem with carpet & also has tried.

I know the business, when I was well, I worked with properties & many type carpet.

Even the cheapest used did not look as bad as mine. They took out 20 yr. old carpet without a stain, & still held up. Just created dust.

I am disabled with Lyme Disease, even though Installers, asked WHY?? Was I changing since carpet looked great even underneath.
Still have in my bedroom old carpet looks & when vacuumed still pops right back up.
This is stain master 10 yr. warranty.

I call it stain grabber.

Only 1 person here, do not allow shoes in here. I hardly get out chair so ill.
Yet, I want to rip this out myself if could looks so bad.
If water has just been dropped on it color comes out. Besides with only 1 person can not even vacuum it to stand up right.
They sent out inspector, he had to mix my results up.

Because accused me of using materials, & bleach on. I am not a kid.

Dad was in dry cleaning his entire life taught me how to clean all type material.
Same when able to work, always knew what needed what on which stain.
The cheap stuff yr. later with abuse looked better than this.
It is just a bad run.

They want me to put more money in & pay for inspector.

I do not want to put 1 more dime in this carpet. I do not have an income. Have to be very careful.
Plus I would not trust their opinion now if sent to them.

My friend in carpet industry, cleaning, says this is not cleanable because color is removed & piling is deep.

So owner & carpet cleaner has own business. Both agree with me.

The owner will put in free. He is small time compared to Mohawk will cost him as much as Mohawk. Using it is at their cost, out of slush fund.

I have been most unhappy with the durability of this carpet. The carpet fuzzed longer than any other new carpet I have ever had. The carpet under normal wear has matted down in the hall and entrance into my living room area.

I made complaints to the store right after it was installed about the stretching. The owner came back and restretched the carpet 6 weeks after he installed it. That was in Nov 2002. The carpet was stretched in 2003 and twice in 2004. Each time I made comments about why do we keep having to do this. The installed tech told us he had seem a lot of problem with this carpet. They store has sold a lot of it in our area.

In July of 2003 I insisted the owner of the carpet store contact Mohawk and have some one come and look at the carpet. It took him months before anyone contacted us. When the claims analyst finally came he spent very little time and did not take a sample.

The carpet looks good in the areas under furniture, but in the normal walk areas it looks beaten down, matted and there's not lift at all to the carpet. The carpet is so stretched there are rolls around baseboards, in front of the fireplace, around pieces of furniture that sit directly on the carpet.

It's very embarrassing to have company and they nearly trip over a roll that runs down the middle of my living room area. The carpet is stretched in my master closet where there's little traffic and no heavy furniture. There is obviously are issues with this carpet.

After the carpet was installed by a licensed installer, I began to notice dark spots coming out in the carpet. It was prevalent in every room where the carpet was installed. Also, I began getting pile reversal, cornrowing, shading, waterpooling marks, and a number of other problems.

After contacting the store where I purchased it from, they contacted the Mohawk representative to come and inspect the carpet. For a number of weeks, the representative did not return their calls. Finally he came out and inspected the carpet and Mohawk informed me that these were natural occurrances and were not manufacturers defects. Mohawk had an independent floor inspector come to my home and he determined that all of the things I saw in the carpet were not manufacturers defects.

Had I been able to read all of the information regarding warranties before I purchased the carpet, I would not have bought this particular carpet. I feel I was deceived by Mohawk and was never given the opportunity to make an informed decision regarding this carpet. After the fact, Mohawk supplied me with all the information regarding this carpet and also provided me with a Technical Bulletin that mentioned all of these problems which was published in order to give the buyer an opportunity to make an informed decision. Mohawk is doing nothing to help me resolve this problem.

Last year we arranged to have new carpet installed in our home through an interior designer. The contractual agreement was made with this designer, Nancy. Within a few months of the installation of our carpet I became frustrated with the manner in which the carpet was wearing. It appeared dirty and yet I was unable to spot clean it. It also seemed to lack resiliency. When I discussed this situation with Nancy she suggested a particular cleaning product that did not help the situation.

When I began to insist that something was wrong with the carpet she stated that it was a beautiful high quality piece of carpet and that she could not understand the problem even though she had seen the carpet. Her assessment was that because it is a plush carpet it would give the appearance of having light and dark spots.

When my husband and I insisted that some action be taken, the designer said she would contact the factory representative but that we should go ahead and have the carpet steam cleaned. We refused to do this asserting that a six month old carpet should not need to be cleaned.

Finally, Mohawk Carpet sent an inspector. The inspector walked into our home and began shaking his head and demonstrated for me what the problem is. His report states: "...the lay of the carpet has randomly changed direction. These areas where the nap has changed also changes the light reflection making the areas appear both shinier and darker as if the carpet is wet. The inspector concluded that ...the phenomenon related to the consumer's carpet is called pooling, watermarking or shading. Shading usually occurs sometime after a carpet is installed, and if replaced, many times will recur if the same product is reinstalled. It is not known what actually causes shading, nor is any know correction iof the problem available that will eliminate the shading without recurrence. Shading is something that for inexplicable reasons, just happens, and in my opinion is not related to, or caused by either the manufacturer, retailer, installer or the consumer."

I cannot believe that this is considered an acceptable explaination. It sounds as though our carpet exists in some mysterious domain outside the normal laws of physics. The bottom line is that whatever the explanation we have a carpet that appears dirty and packed down. When you buy a new carpet, it would seem to me, that you should reasonably expect an attractive appearance? The claim analyst from Mohawk states that ...there is no evidence of a manufacturing defect so it appears, at this time, that we are stuck with this shoddy looking product.