My wife and son an I installed 350 sq ft of the armomax maple bourbon floor over a weekend and we just love it. The installation we went great and the boards fit perfectly. The finish is very durable and scratch resistant, much more so than the Bellwood that I installed in my living room. The color has nice deep hue without being too glossy. It looks great and we could not be happier.
Hello, I'm Laura with Mohawk Flooring, and I just wanted to thank you for sharing your experience with your SmartStrand Silk carpet! It's wonderful to hear that you're pleased with the carpet, its softness and ease of cleaning. I hope your family (kitties included) enjoy it for years to come! Take care-- Laura
Original review: Nov. 4, 2015
I spent a very long time researching carpets, and I finally told my wife that I think we should buy smartstrand silk. We are both retired now ....living on fixed incomes....so we wanted a carpet that would last a long time. Also, we have always had 2 Siamese cats in our 42 years of marriage and these are our 3rd pair...guess we liked Crosby, Stills, Nash, and Young,s song that said "with 2 cats in the yard ...life used to be so hard....now everything is easy cause of you". Sooooooooo I found out that there is NO carpet sold that will warrant against cat vomit. But smartstrand silk seemed to be the best choice for cleaning it up. I was also concerned about offgassing and environmental polluting ..Well...so far I can attest to the ease in cleaning up cat puke. Three times so far.....and it came up with ease.......kind of laid on the carpet instead of sinking into it. It was easy to scoop off and wipe and dry with a paper towel. There was also no offgassing as far as I could smell....might be because the installer had our brand in stock ,.but I tried to keep the windows open as long as possible for 3 days like they suggested.. And since 1/3 of the carpet is made from corn, I felt like we had done our share for the environment too. We have had many compliments on the new carpet.....especially on how soft it is......even tho we got the carpet with the smallest height of thickness.....using the smartcushion seemed to make the carpet feel thick and soft. So my wife and I are very satisfied with our purchase and want to thank you.
I had this carpet installed in several rooms about a year ago from the Fresno, CA store. I love the fact that it is easy to clean spills but it is almost impossible to vacuum this carpet. My husband and I cannot push the vacuum. We have to put the vacuum ahead of us and pull it backward. I have a Hoover Windtunnel which is supposed to be one of the recommended vacuums. Mine has a bag so I don't know if that makes a difference. I'd like to put this carpet in my living room, but since I will need to vacuum that room more often, I hesitate to install anymore. Is there any vacuum I can buy that will make it easier to use!!! I need help!! Thank you.
I had an outstanding experience with Mohawk Flooring. I've had them work on the floors of two-and-a-half rooms and a hallway, at different times, twice. They have a good product and I like it.
I bought a carpet for two bedrooms from Mohawk Flooring. I searched in different stores and the different options that each store had and liked Mohawk the best. I like the quality, the feeling, and the availability in the store. Another thing is the price they gave me which had a nice discount.
Hello, I'm Laura with Mohawk Flooring--thank you for letting us know how well our Floorcare Essentials Carpet Stain Remover has worked for you! It's wonderful to hear that the product has kept your carpet looking great. Thank you for your feedback, and take care-- Laura
Original review: Nov. 17, 2015
great for all those dribbles that appear, buy it. It has kept my carpet looking brand new.
You can also talk about vacuum options with our Tech Services team: you can reach them at email@example.com and at 888-387-9881, option 2. Thank you again for sharing your experience! Take care-- Laura
Original review: Nov. 16, 2015
Fantastic ultra-plush and ultra-soft carpet. We have lived in our home now for 2 years and the carpet is as good as the day we moved in. We have had 2 doggie accidents that cleaned up with ease (no chemicals or soaps, just water). These were pretty foul accidents yet the carpet cleaned easy and left zero odor behind. We have them professionally cleaned once a year and this has proved to keep them at their tip top. I've never experienced a carpet this fine and durable. The only downside we've experienced is finding a vacuum that works on such a dense and plush product. Our Dyson (even after modification) wouldn't work at all. We went with several other top brands and models with the same results. So far the cheap Wind Tunnels are ok, they are just poorly constructed and a pain to deal with. So if anyone from Mohawk can point me to a quality vacuum to properly care for my carpet, I'd really appreciate it. Either way, this isn't a deal breaker at all. I'm sold on the Smartstrand Silk for life.
It's so far, so good with the Mohawk Flooring products I purchased. They installed in the bedroom. I ended up getting what I did because I liked the look of these products and the cost was comparable. They're of good quality. I've only had them for two days and it seems like a brand new house.
Please don't hesitate to reach out to our Technical Services folks for more vacuuming info. They can be reached at firstname.lastname@example.org as well as 888-387-9881, option 2. Thank you again, John. Take care! Laura
Original review: Nov. 12, 2015
Purchase and had my family room carpeted with the Smart Strand. The carpet is soft, looks great and adds warmth to the room. The only issue is vacuuming. I have a Shark Navigator and a Hoover Elite. The Shark will not work, too hard to push. The Hoover works better, but still too hard for the wife to push and pull. Any suggestion as to which attachment or vacuum to use?
Dear David, I'm Laura from Mohawk--thank you for your review! I'm so glad you and your family are loving your carpet. If you have any questions about the carpet, vacuuming or loose fiber, please feel free to contact our Technical Service team--you can email them at email@example.com or call them at 888-387-9881, option 2. We'd be happy to assist you. Thank you again, David, and take care! Laura
Original review: Nov. 12, 2015
We love our carpet that we purchase for our Family Room (one year ago), very soft! We also had to buy a Hoover wind tunnel from target which is working good. However strands of carpet are coming out, I would guess about 3 or so strands come lose per week within 44 square yards, I don't think this is normal?!?! Besides the strands of carpeting coming out we really like the soft carpet (i tried uploading a picture but it would not let me upload the image).
I had Mohawk carpet installed in the master bedroom. It was good, they have the color that we like. The salesman where we bought it was more than cooperative to do what we needed when we needed and things like that. Also the scheduling for delivery and installation went well.
We have had this carpet in our home for almost 2 years now and it looks and feels like we just put it in yesterday! It is by far the softest carpet you will EVER feel, and people just love touching it, laying on it, and walking on it with bare feet!
My only concern has been that the higher pile, better, and higher priced version that we put in our master bedroom definitely has a higher tendency to show movement. Meaning, it's not wearing down, but when you "brush" it one way it's lighter and yet much darker the other way so you can really tell when it's been freshly vacuumed and then when someone has walked on it. It's not THAT big of a deal, but to some people it might be.
Otherwise, I really appreciate the free cleaning solution that I get from the store that I purchased the carpet from (because you're only supposed to use the one kind) and it's really easy to clean up spills, pet accidents, etc. and I haven't had ANY stains or anything yet!
I'd recommend Mohawk Flooring. I had Stainmaster carpet installed in our bedrooms and it has met our expectations.
As a first time hardwood buyer I was skeptical to say the least. From the Sales Consultant, Manager, Owner, Tear Out, Measurement verification, to the end install, and the Office. These folks do it right! We are 2 months into the marriage and we love our hardwood floors in the dining and living rooms. For the very best of installers ask for Jacob and Ryan, great men who exceed expectations.
Dear Janet, I'm Laura with Mohawk. Thank you for taking the time to review your carpet and tile flooring! We're really glad both products have met your needs well and were a good value for you. Thank you for choosing Mohawk for your home. Take care, Janet-- Laura
Original review: Nov. 8, 2015
Mohawk Flooring has a good product and a really nice coupon so I went with them. I purchased their carpet floor and ceramic tile for the dining room and the living room. It has met my expectation - so far, so good.
I purchased a carpet from Mohawk Flooring and installed it in every area of my house. My favorite feature of it is the color and the cost and quality are comparable with other brands.
We shopped for 2 years and we finally found something that we liked from Mohawk Flooring. We liked the height of the pile, the density, the color, and the subtle pattern. I had the carpet installed in my living room and we're gonna buy some more.
Not too long ago I received the Summer Life - Rolling Fog Mohawk SmartStrand Bound Carpet. It shed a bit when I first rolled it out, but after a few days and running the vacuum over it, it has stopped shedding the way that it was. Now there are just a few strands now and again. It is a longer pile, shag-type so this is to be expected. It looks gorgeous in the family room. It is comfortable and soft. I am glad I found something that both my dog and family can enjoy!
Quality tile and easy to maintain. Highly recommended!
I'm Laura from Mohawk, and I'm very sorry to hear about your experience with sticky spots on your flooring. The procedure you used to successfully remove the spots sounds absolutely correct--for a sticky residue on carpet, we recommend using Goo Gone, followed by a gentle cleaning with some mild detergents. I'm glad the residue came out for you, but very sorry again to hear of your experience. If you have any cleaning questions in the future, please don't hesitate to contact our Tech Services folks at 1-888-387-9881. There may also be some guidance in the stain removal section of the warranty, on pages 19-22 of the following brochure (shown on pages 26-29 of the digital PDF): https://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure.pdf
Thank you for letting us know about your experience, Naomi, and take care-- Laura
Original review: Nov. 5, 2015
Mohawk Flooring looks nice, but it came with this sticky stuff on there. It wasn't just one spot, it was multiple spots. I wasn't happy with them, but I got some glue soft cleaners and so it came off with that. But without some kind of cleaner, I tried it with just hot water and really scrubbing it, and it wasn't coming off. Other than that, I it's good.
I purchased a Monsanto Carpet from Mohawk Flooring and it’s wonderful. We put it in the living room, dining room, and the bedroom, and it met more than my expectations. It’s soft and absolutely the nicest. It’s everything we wanted, it couldn’t have been better.
Hi Janet, I'm Laura from Mohawk--I'm really glad to hear that our Tile & Grout Cleaner is working so well for you! Cleaning grout can be a big task, so having the right product makes all difference. Thanks for letting us know about your experience! Take care, Janet-- Laura
Original review: Nov. 4, 2015
I didn't have high expectations for this product, having tried many tile and grout cleaners to no avail. My white tile is original for the house„@15 years old and the light gray grout is very discolored in some areas. I had already done part of the floor when I remembered a friend had given me some of this to try and I am so glad I did. It's not hard to clean the ceramic tiles„most soil just wipes off, but grout is another thing entirely. I sprayed the product on down the grout seams and did a little scrubbing with a couple different brushes. An old tooth brush worked best. I could see discolored cleaner coming up and was delighted to see the difference when I wiped up any excess liquid. The product is clear and has a light lemon scent. It worked so well I was a little concerned that it might bother my hands but they were fine. Spray, scrub, wipe... Fabulous!
We have just installed this flooring in our mountain home. The color and the wood is visually appealing and they look very attractive with the other decor we have in the home. I cannot comment on the durability as the home is still being remodeled and we have not been able to be inside the house very much. I cannot comment on the cleaning as they are newly installed. This flooring would be an attractive option for all taste and design styles. I would recommend this product to anyone thinking about adding hard wood flooring to their home.
Hi Melissa, I'm Laura with Mohawk, and I'm so sorry for your experience with your carpet. I'm going to talk to our Consumer Affairs department about it and will follow up with you in a private message. Thank you, Melissa, and take care-- Laura
Original review: Nov. 2, 2015
My mother left me some money so I bought what I thought would be an awesome carpet for our home. It was laid down in March 2015 and by March it looked awful. We had a wedding at the end of May. All my relatives and friends kept saying, "I thought you got new carpet. You can see trails where we walk." I called the place we got it from and they came out in June and looked at it and told me it was supposed to look this way. It is awful looking and they won't do anything. It is flat and worn. We are doing some remodelling and they asked if we wanted to replace the carpet since it was looking "shabby" - I cried. I spend almost 10k getting this carpet and it looks just awful. I did call Mohawk directly to complain and all I got was, "Call the place you got it from." So I am now stuck with worn out looking carpet that is 7 months old. I would never ever recommend or buy this carpet again.
The graphics are diverse enough to look "authentic" but the stormy gray tile is VERY gray (unlike the sample board we looked at). It does have nice warm tans/browns integrated through the "grain", but the grays/smoky whites are dominant. We love the color in rooms with indirect sunlight, but it is very "pale gray" in bright, direct summer sunlight.
We installed engineered hardwood in upstairs bedrooms and Stage Pointe tile downstairs (kitchen, bathroom, laundry, and "swimming pool hallway"); the differences in durability, care, and appearance after a year of "real life" are striking! The extra time we enjoy playing with our family, instead of cleaning/drying/polishing wood floors is an incredible bonus. We are grateful for this product!
I purchased Carpeting product of Mohawk Flooring. It was installed in my family room. I liked how it felt, the color, and the poshness of it.
My experience purchasing from Mohawk Flooring was smooth and easy. The sales person that helped us out was explaining the difference between Mohawk and other brands. We got the flooring installed yesterday. So far so good.
Dear Michael, I'm Laura from Mohawk Flooring, and I'm really sorry to hear about your experience with your carpet. I'm going to follow up with our Consumer Affairs team regarding your claim, and I'll send you a private message about potential next steps. I apologize again for your experience, Michael. Take care-- Laura
Original review: Oct. 29, 2015
We had Mohawk Smartstrand carpet installed in our house approx. 3-1/2 years ago. The carpet has a 20 or 25 year warranty on retaining its color, texture, etc. Within a year it began to show wear, losing fiber definition in areas of foot traffic. Our household consists only of my wife and myself, so it does not get much wear and tear, especially when compared to households with larger families.
This past April, we filed a claim with the installer of the carpet, Cloud Carpet One of Las Vegas. They sent an inspector out who took photos, a sample of the carpet, and then he was going to write a report. Months went by, and after some prompting, Mohawk arranged to have a supposed outside inspector come out to examine the carpet. Again, photos and measurements were taken, with a report to be forthcoming. After further inquiries from us, we finally were told in early October the carpet claim had been denied as it was "normal wear and tear." The inspector determined that on a texture scale of 1.0 - 5.0, our carpet in areas was rated a 3.0. This was conveniently the lowest level that was deemed acceptable by the manufacturer and thus, the warranty claim was denied.
The builder's grade carpet originally in the house lasted 10 years, and outside of it showing the traffic paths, had held up much better than the Smartstrand carpet after only 3 years. Even with the warranty, I never expected this carpet (or any carpet for that matter) to last 20 years. I did expect this carpet to at least last as long as the original carpet installed by the builder had. For the carpet to show the wear that it is exhibiting after only 3-1/2 years and have the manufacturer say everything is fine is inexcusable.
The carpet was (and is) very soft, and did look nice new. The durability of the Smartstrand is horrible. We had the carpet cleaned as recommended, and vacuumed it on a regular basis. For Mohawk to deny the claim, basing it on a subjective 3.0 determination from an inspector that they had arranged for, shows they do not stand behind their product. A 3.0 (if it was a 3.0) after 3 years is not acceptable for a carpet that cost as much as this one did. Avoid Smartstrand and Mohawk. The carpet is not durable and the manufacturer will not honor the warranty.
Hello Rob, I'm Laura with Mohawk. I'm really sorry to hear about your experience so far with your new carpet. I'll send you info in a separate message about how to proceed. Thank you for sharing your concerns with us! Take care, Rob-- Laura
Original review: Oct. 29, 2015
My wife and I moved to a new city and decided to build our dream home. This would be our first, and hopefully last build as we wanted the home to be perfect. Throughout the process of construction, the builder was attentive to our needs and for the most part supplied us with information to make informed decisions. The carpet was a big choice as over 3000 sq.ft. of the home was getting it. We decided on the Mohawk Simply Soft carpet because of how soft and luxurious it felt to the touch. In addition, the Mohawk Simply Soft carpet was rated high in durability and stain resistance. Definitely needed with two small children running around.
When we were doing the final walkthrough of the house before we took possession, my wife and I noticed that the Mohawk Simply Soft carpet no longer felt soft and luxurious. In fact, I got on all fours and proceeded to crawl on the carpet realizing that it hurt my knees. It felt as if I was crawling on cheap drop rug on hardwood flooring. I questioned the builder several time and they stated that a standard 8lbs. underlay was used. This qualifies under the minimum requirements of Mohawk for their product, but we are now left with a disappointing carpet in our million dollar dream home. We feel we spent a lot of money on this home and we did not get the quality, luxurious carpet we were looking for.
My thoughts are the builder did not do enough research on the type of carpet and underlay that should have been used. During my limited research I have found that the Mohawk Simply Soft carpet needs a thicker, softer, more supportive underlay than what was provided to us. Minimum requirements were met but is there not a recommended underlay builders should be inquiring about. Please help us as we feel helpless in our new home.
Dear Jeffrey, I'm Laura with Mohawk--I'm so sorry to hear about your experience with your carpet. I'm checking on your claim now and will send you a message shortly with more information. I apologize again, Jeffrey. Take care-- Laura
Original review: Oct. 28, 2015
Purchased Mohawk carpet at our local Home Depot approximately two years ago in two bedrooms in our home. After one year the nap of the carpet lost its puff. You can also see seams in the carpet. I had the carpet's steam cleaned with very minimal improvement. Contacted Home Depot and filed a claim. I was quickly denied due to poor resolution in the pictures of the carpet I supplied. Pictures aren't the problem, it's the carpet. We spend very little time in our bedrooms, except to sleep. Carpet shouldn't look this poorly after two years of minimal use. Very disappointed with this company. No one is even willing to come see the carpet.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
- Retail partners: Mohawk Flooring makes its products available in retail stores across the country. It does not allow customers to buy directly from the factory, so that a retail partner can ensure customers select the right fit and product.
- Environmental awareness: Mohawk Flooring emphasizes using recycled and renewable resources in its products.
- Products: The company manufacturers carpet, rugs, hardwood, tile and luxury vinyl.
- Family friendly: Mohawk Flooring carpets are unusually resistant to the stains, dirt and wear and tear that come from kids and pets. Many of the options have stain and soil protection permanently built in.
- Warranties: Lifetime stain warranties are offered on many carpets.
- Best for Mohawk Flooring carpets are tailored toward people with pets and kids, luxury shoppers and green shoppers also can find products made for them.
Mohawk Flooring Company Profile
- Company Name:
- Mohawk Flooring
- (844) 818-0353(844) 818-0353