Miracle Homes

We built with Miracle Home Builders in 2011. From the very beginning we had complications. We had a true salesperson that was only concerned with a sale and his commission. After we signed a contract he (salesperson) was very hard to get a hold of or a response from. From there we waited a long time before we could dig a hole because Miracle Home Builders forgot to pay the surveyor. We also had the surveyor tell us that we had to remove trees and had other issues that need to be done before they could dig. Our lot had no trees and had no other obstructions; he never went to the sight on the preliminary survey but told us he went off google maps. This is all before we dug the hole. From there I tried to stop by everyday and talk with the contractors.

Good thing I did. They all said that Jacquie ** tries to get the contractors to do more but pay them less, which means the home owner gets less quality and corners are cut because the contractor is trying to make a living. With me stopping in everyday I was able to see the progress and check up on them. All of them said that they would never do any work until they had a purchase order in hand because they would never get paid otherwise. That says a lot about the trust that the contractors have in Miracle Homes. Once the basement and stoops were poured, we noticed a "plaque" finished into our front porch with Miracle Homes advertising on it.

We had no knowledge of this taking place. They would not remove it or even talk about correcting this issue. They don't care about a happy customer; they only care about getting the last draw. If you do build with them, which I advise you not to, please get everything in writing and taken care of before you release the last draw. Once they get their money it is very hard to get them to repair things. We notice that Miracle used their own kids (which were in high school) as painters and for other jobs but still charged us for professional tradesmen. Jacquie is all about getting the most money for doing the least. Before signing the contract I asked for the list of contractors they used and wasn't able to get it, but once the house pasted final inspection they gave me a list of contractors and said that I should contact them for any warranty work. Imagine taking your new car in for warranty work and the dealer gives you a list of mechanics for different parts and says call them for repairs. They are one of the less expensive builders but that comes with a huge headache.

In 2004, my home construction was completed by Miracle Homes. During construction of this home we took up concerns with the Hignites, the owners of Miracle Homes. We let them know that construction was improperly performed. As advertised, the flooring was not done as advertised. Miracle Homes did not fix the problem but compensated us a small fraction of the cost. Since our move in, we have dealt with very sub-par construction and materials used. Cracks in the concrete occurred immediately. Miracle Homes said these small cracks were normal. Within the past 5 years we have replaced our water heater covering the cost of install. A 4 year water heater is unacceptable. We have had problems with our furnace, also for a new furnace, unacceptable. Almost every door handle in the house has broken, the locking mechanisms have broken from within and were rendered useless.

My son was actually locked in his room when the handle would not turn the cylinder in order to open the door. We had to remove the door jam to open the door. 5 handles are currently not functioning properly. The main front door handle was also replaced at my cost. At this point, normal wear and tear was out the window. We have replaced four window panes that lost their gas seal, causing the window panes to fog up and mildew began to appear. We now have other window panes throughout the house with the same issues. Our basement poured walls have cracked and leak water. The floor in the basement is not level and has buckled in places. Exterior fixture were not with fixture blocks causing the siding to buckle. The weather stripping on the bottom of the exterior doors has ripped off. Electrical outlets within the home are inoperable. As this is a new home, I would have expected many good years here. On the contrary, we have been living with the chaos of repairs, heat and air loss and the stress of figuring out these repairs for my wife while I was deployed overseas with the Military.