Milgard

We purchased Milgard windows in spring 2007 for the house we are building. The house is almost complete but is not occupied. A couple of months ago, we noticed that one of the frosted glass windows in one of the bathrooms had broken (inside pane only). No one had been working in that bathroom or had even been in it. Then about a month ago, we noticed that another frosted pane window in another bathroom had broken, Again, inside pane and no one had been near it. So far none of the other windows have broken, but there is obviously a defect in the windows since this happened to two different frosted glass windows in the same house. My husband called the vendor and they referred us to Milgard. The person my husband spoke to said that since it was the inside pane that broke, they will fix it. They are scheduled in the near future. We'll see what happens. She also told him that if the outside pane had broken, the warranty would not have covered it.

I had all my home windows replaced with Milgard dual pane in Sept. 2005. In 2010, I noticed one of the bathroom windows had a leak under it. Fixed the damage and re-chalked, but it still leaked. In Oct 2011, I had an installer from New Pane come out to examine it. He assured me it was not leaking and was fine. On Friday, Jan 6, the inside pane of that same window blew out. A large chunk of glass hit the toilet seat before landing on the floor. The outside pane is intact and so is the screen. There is a weird pinkish hue running through the bottom part of the outside glass and a pink circle in the middle.

A few years back, my bedroom window started getting moisture between the panes when it got cold. There appears to be a defect in these windows, the glass and/or the sealant. I am concerned it is just a matter of time before my other windows blow up and out. This is a dangerous problem that should be addressed and corrected before someone gets seriously injured.

On 1/6/2012, Milgard low-E dual pane window, interior pane on lower double-hung window which flanks a large picture window, shattered in the middle of the night for no apparent reason. The same exact thing happened almost three years ago to the day, on the exterior lower pane window flanking the other side of my picture window. At that time, Milgard informed me that their 'lifetime warranty' would not cover the shattered window. I hope that they now realize that this is a serious quality problem (see previous complaints) and will offer to replace the window as advertised. I'm not holding my breath; but even if they do honor their lifetime warranty, I will never purchase another Milgard product.

The contractor installed 8 different Milgard windows in 2006. As of 6/1/2011 one exploded - outside pane in the garage. As of 12/24/2011, another exploded in my bedroom - inside pane. I was 6 feet away from it and the glass (size of 1/8th to 1/16) was scattered around the room. Both windows were double pane (3x2).

The 2nd window blew about 8:30 in the evening. Will the other windows also start to explode? Would not recommend this product as severe damage to persons could be involved due to explosions of the glass. The company has no idea of why!

I had Milgard vinyl windows installed in March 2005 and have been very pleased up until the morning of December 25, 2011. My wife and I heard a loud pop and clattering almost like a bunch of pot lids banging together. We could not figure it out until the next day my wife went into the laundry room only to discover that the inner pane of our double-paned window had shattered.

There is nothing that came into contact with the window; the door is closed to that room. And the outer pane is fully intact. I called the installer in regards to the full lifetime warranty but was informed that the glass itself was not covered. I am waiting on a response from Milgard Windows.

Their windows are junk. What a scam! They leak air, and the headers actually have fallen out on 5 separate occasions, and the moisture on the frames and glass is going to ruin the wood underneath. I would never recommend this company for windows. I sure hope Premier stops selling them, and I would be willing to participate in a law suit, with all of their unsatisfied customers. How about a class action law suit?

We had Milgard wood clad fiberglass windows installed in our home. The casement windows worked okay, but the windows that slide have a serious leaking problem. When we stand next to the windows, especially the sliding glass door, the wind literally blows through onto our feet. We had the installer come out three times and they could not fix the problem. We then contacted Milgard directly who sent a man out to check for potential warranty problems. He looked at the windows and said he would get back to me.

Milgard called me back and said that the windows were built to spec. They offered to install a weather stripping for $300.00 but that the windows would not slide properly if we chose this route. The man who came out to check our windows made a comment that is probably close to the truth. He said the dirty little secret is that these windows leak. We will have to replace the windows and eat thousands of dollars. Not happy.

Still the original homeowner. Milgard recently replaced all of our windows after 10 years. No problem.

I'm finding that the quality of the replacements isn't as good as the original. The sun shows a lot of tiny pitting in between the panes. Also, this is the 4th time in two months)that I've washed these "new" windows using Sprayway, then vinegar/water, then straight water, extremely clean rags, then newspapers, paper towels, and finally squeegees and they still turn smoky within a few days. It's driving me crazy. Is anyone else having this problem?

I ordered Milgard windows and door and installed it in 2006. I total ordered about 52 windows and door for my customs home. This morning around 5am or 6am, one window suddenly exploded. It is double pane window. The indoor pane automatically break. It is very luck that it is early morning. No people in the kitchen, otherwise someone shall get hurt. I called Milgard. They said they do not warranty glass, even it is manufacture defect. I try to ask them to send a technician to inspect it. They just refused to do anything and the customer service is very rude. She didn't sound like to help. I just can't believe a big company like Milgard has such poor customer service! I have taken some pictures for the damage.

We recently replaced all the windows in our house with Milgard windows, only to discover several months later that all of the tempered windows had scratches on them. Milgard blamed our window washer, but our window washer was using approved materials. And since only the tempered windows were scratched (and not the untempered ones), it seems like it was a defect in the manufacturing of the windows. Milgard has a lifetime warranty on their windows, which is one of the reasons we chose to buy windows from them. However, when we contacted them about the problem, they refused to fix it.

We had 6 windows replaces with the intent of doing the other 4 later. A contractor installed the windows but we removed and replaced the outside trim.

The windows are Montecito glider style, vinyl.

The window frames are slightly bowed, making some of the windows questionable about air leaks. The glass had either glue or some other non-water soluble material on the glass. On one window, it appears to be a scratch rather than glue.

The thing that sent me to this website is the silicon glob on a web used to open the window. There were quite a few places on the vinyl that seemed to be either glue or marred. All in all, I don't feel like the quality warrants the higher price. We will have to see how they perform.

The metal strips on our Milgard patio doors, which create an illusion of separate panes, are falling off. The black strips that hold them in place seem to have lost their ability to keep the metal strips adhering to them. Once a strip fell off and wedged itself, it prevents me from being able to shut the door. It took me hours to pull the strip out and that is after I had to leave the door open all night.

I have sent an email to Milgard but have not had a response.

Milgard french door lock failed. It wouldn't unlock, so the tech comes out and unlocks it. Then says they may not have the part it needs in stock to fix it...so we're living with an unlockable door in our home...so, will they be responsible the consequences of having our home open.

We ordered a Milgard french patio door with a side panel door. The door was installed and was a defective door. The side panel door cannot be unlocked to open the door. A hinge is defected. The door lock does not work, therefore the door cannot be locked. The slide panel door is not level in the frame. A representative came to see the door and informed us that it will be 2 to 3 weeks before some will come out to look at the door. Meanwhile, we are living in an unsafe home.

2004, the garage window tinting begin to bubble. We were told this happened because it was a South facing window. It was replaced, but we were told if this happened again, it would not be replaced. This year, four windows spontaneously cracked, from a small kitchen window to a 6 X 7 ft window, which looks like it was shot. Like other consumers, we chose Milgard believing they stood behind their warranty. Now after many telephone calls unanswered, we are told that cracked windows are not covered. The windows are definitely defective .

New home as of October 2000. Had migard windows installed. One widow broke in the first two weeks for no reason was replaced by local dealer. Year two 2002 the windows on the south and west side frames were no longer white now they are brown,yellow gray and have stains. Milgard wanteds to PAINT Them I refused that kind of fix. I had three reps from the company stop by and look one told me they had a bad batch of material and it looks like you got some of those windows. Now 2010 after many calls they will replace them. I was told to find a contractor and get two or three Bids. What a mess!! They will have to cut up my home to install new windows and what about the new windows how will they hold up?? This company should be looked into.

The seal and sun coating on my Milgard windows is defective because the seals failed. Hand prints and dirt (from the factory) between the panes of glass is visible. Milgard's lifetime warranty is apparently not lifetime at all; in fact, there is no warranty for the second buyer of a home. Milgard suggested they could replace the windows for $1400. Why would I give this business any money?

My windows fogged up due to a defect in the window. When I contacted Milgard regarding the lifetime warranty, they explained away the warranty posted on their web site as that warranty is only for newer windows. They stated that as my house is 8 years old and I'm the second owner I'm only eligible for a 5 year warranty. This will result in me spending about $300 to replace the lifetime warranty window.

My bathroom windows shattered. I purchased 20 dual pane vinyl replacement windows in 2003. One night we heard a loud poping sound. The next day I discoved that one pane was shattered. I contacted Milgard and the vendor Doors of Distinction. Milgard wouldn't accept responsibility. Ther is a defect in these windows. Please note the two woindows were small. I want otehr consumests to be aware. I researched before purchasing and tesewere suppose to be the best.

The windows are defective and it is Milgards' fault.

We had to purchase new windows, pay for the windows and the installation and now we've got a new window cracking.

Milgard advertises life warranty, but they are finding a lot of invalid excuses not to honor it.