Michigan Bulb Company

I am most upset. Back in May, I placed an order with Michigan Bulb for $73.72. I was told they had all the items. Well, a few months later they refunded $22.00 for items they no longer had for a grab bag of Iris. I was waiting for the rest of the order, we are now into middle of September and the ground gets cold here early. I called to see where the rest of my order is and was told it will not arrive until late October. They moved the date up again. I told them this is unacceptable. They said they cannot sell plants they do not have and I pointed out to them they sold me plants they do not have. Then she said no and that they were just reserved and asked if I still want them. I told them no, it is too late now, just refund the money. I told her I could have bought from another company and I would never again purchase from them. I am most upset right now because they caused me to not get the plants for another year. They lied to me right up to the last minute and then didn't have the plants they took the money for. I told them I will not ever recommend to anyone else to buy from them. Shame on them.

I sent a check along with my order for plants, my check cleared my bank on June 7,2011 and I have received nothing. Now I wish I would have gone on line and read the previous complaints.

sent this company an order for tulips on may 9th,2011. my check was cashed on may 14,2011 needless to say no bulbs! cant reach them by phone get a recording saying number is disconnected. i have been taken also, been reading the complaints of this company. was really looking forward to getting my flowers, thank you

Around April 3/15/10, I ordered Popular trees totaling to $52.00.I have never received my trees nor has anyone responded to my emails. I will try one more time to contact them before I go further. Oh and by the way, they wasted no time collecting the money, buyers beware!

I ordered some football mums and other flowers for the yard on 09/09/10. The check I sent in the amount of $31.72 was cashed on 09/22/10. I waited a couple of months and contacted the company to inquire about my order. Three different customer service people: Michelle, Jacob and Shane claimed they could find no record of my order. On November 17, I sent them a copy of the front and back of the cancelled check that I had obtained from SunTrust Bank. They are now ignoring my emails and requests for refund!

I ordered hybrid hibiscus, they never lived; they replaced them with wild ones that grow wild.

On 4/21/2010 I ordered 14 red lilies and 3 each pink pampas grass and 3 each white pampas grass. I received them and planted them right away. The pink pampas grass were extremely dry and didn't look too healthy. I kept them watered, all to no avail. Two of the pink pampas grasses died, but the other pink and the white are still alive. I planted the red lily bulbs and when they bloomed, they are all white. Not what I ordered. It would be nice if I could have red lily bulbs.

I ordered some bulbs, #check** on June 4. Check was cashed on June 17 and I have heard nothing. If no bulbs are coming, I am disappointed but I want a refund. I had heard from disgruntled friends, but ordered anyway. Now I'm sorry.

bulbs never bloomed

I had Purchased several plants from Michigan Bulb Company,One was Fig tree that was dead when it came by mail.I also purchased a buy one get one free Cinnamon fern , and to my surprise they only shipped one.I have E-mailed them several times with no reply back , The worst customer service ever. I still to this day have not recieved an e-mail back.Please do not buy any products from this company.

I ordered a Sweet shrub bush, when I received it, it looked like a dried up toothpick. I have since ordered another one and would like my money back. Thank you for your cooperation in this matter. They were dead and all dried up. They were about 3 inches tall and were briddle little twigs.

I ordered several plants last year around May, I did not receive my entire order to this day. I also received plants that were dead, or died, I sent several e-mails with no response back from them. I sent a couple more e-mails out but still nothing from the company, in December 2009 I received a bill in the amount of $40.68, for an order I paid in full with a debit card back in May 2009. I again sent them an e-mail, this time I got a response that reported I had a zero balance and they did not know why I got the billing, still no answer as to where my remaining plants were, or if they had any intentions of replacing my dead plants.

Then just a few weeks ago, I received another invoice from the company saying they had converted a part of my order that I just received to a house credit of $9.98. Again, just a few days ago I got another plant from my order back in May 2009, along with a bill in the amount of $4.99, for a plant that has already been paid for. I do not intend on paying the latest invoice along w/any others that may arrive here, nor do I plan to ever do business w/them ever again, I still have had no response as to if they will replace my other dead plants, just bills!

Last fall, I purchased 4 maximillion sunflowers, planted them as directed. When I checked this spring only 1 came up. No sign of the others. The one is about 1 foot tall now. I'm very disappointed.

I have been banned from Michigan Bulb Co. Seriously! I spent about $500 there when I was first landscaping. They have their "wonderful" "lifetime" guarantee. They send the items when it is supposed to be good to plant them in your area. Some things didn't travel well. A big order they sent arrived on October 31st and it snowed 2 days later.

I don't know who could have thought that was a good idea. So I had to replace things several times. So last year, they sent me a letter saying that I am no longer allowed to buy things from them anymore and they no longer are honoring their lifetime warranty. And to top it off, I have two beautiful bushes finally blooming today and it turns out they are honeysuckle bushes.

I didn't even know that honeysuckle came in a bush variety! I ordered Double Mock Orange! So take what you want from this review of this company, but I would never recommend them. Money was wasted. Wrong plants were sent. Plants were sent at wrong times for my area. I do not have the ability to use promised guarantee.

I would like to say that I have been ordering from Michigan Bulb Company for almost three years. My sister recommended them as being the best mail order company available. I have spent hundreds of dollars and have never had a problem. Every plant that I had die was replaced in the next season that was suitable for planting.

I even had some bulbs not come up and the following year, they were sent in the spring. We had bought some bulbs from our local home improvement stores and did not have the option of replacement. I would highly recommend them as they have always made good on their guarantee. Thanks to Michigan Bulb, my yard is full with lots of healthy plants.

I just wanted to say that I have made several orders from Michigan Bulb Company. I have received my orders in efficient time. And so far, every plant has been healthy. My plants and yard are becoming very beautiful. Thank you, Michigan Bulb Company.

After finding your site I can believe the complaints about MBC. I put an order in last year. Well, I got my shipment, but more than half of my order died. I've wrote, e-mailed, and called. The only response I received was an e-mail saying they would replace my snow in the summer. This shipping season 2010, I heard nothing about my pampas grass, hydrangeas, creeping myrtle, valerian, well, you get the drift. The real kicker, I received a bill in October of 2009 for a order from last April. When I made my order, I paid with my debit card at the time. I had to send them a copy of my bank statement to prove myself. Can you believe that? Now why in the world would someone send you something that you had not paid for?

Last spring, I placed a $70.00 order to MBC. I was very excited. I ordered a mailbox garden and some other flowers. I was expecting my order to be filled in a timely manner. Well, I guess I should have done more research. I checked and recheck my order status only to see time and time again my order was moving further from planting season. So, I broke down and called customer service. I asked one simple question: "Why is my order not being filled?" Instead of a straight answer, I got the runaround. A simple but truthful answer would have sufficed. Would I recommend anyone to this company? Absolutely not. If you ask me the reason they don't have the stock to fill new orders, it is because they are replacing last year's dead ones.

August 2009 I ordered tulip bulbs on line. Paid by credit card and have received nothing. Please return my money or ship my order.

I ordered plants and bulbs on August 12 and never received anything. Finally October rolls around and we have snow and frozen ground and can no longer plant anything. I call them to cancel and they tell me they have shipped my order. I sent it back to them unopened via UPS and the worst part of the whole thing is that another charge showed up on our bank statement for $213.00, not just the $226.48 that they still owe me. They now owe me almost $440.00. I want them to return all my funds and keep their hands off my bank account. They will receive their shipment back soon as I just received it and sent it back 2 days ago. I don't know who is handling their accounts but my husband and i run a business and want them out of our account asap.

We ordered and received bulbs for a perennial garden. Half of the plants did not grow. We contacted MBC and were advised to give them more time to grow. We had defintiely waited more than enough time to at least see the plants beginning to gorw. After a very lengthy conversation, MBC finally agreed to send replacements. When the replacements arrived their appearance and condition made us doubt that they they would ever grow. To our delight, we now have a beautiful garden. However, our experience with their customer service reps and the fact MCB is hard to contact (no 800 #) we would not buy from them again.

I ordered Lily of the Valley Bulbs and Glory of Snow Bulbs, with this order I recieved 26 Iris bulbs free just for ordering. When I recieved the Bulbs I promptly followed the planting instructions provided from Michigan Bulb Co. This was early last fall when I recieved my order and planterd the bulbs. Anxiously I waited all winter for spring to arrive, When the snow all melted and the weather started warming up i have been out to my flower bed waiting for the first signs of new growth to appear.

It is now the 4th of July and there is still no sign of plant growth, with the exception of weeds, in the area where I should be seeing Lily of the Vally, Iris, and Glory of snow. I called Michigan Bulb Companies customer service to inform them of this problem,Since I hadn't yet sent payment for the order, I was assured that I wouldn't have to pay for the order if the plants didn't grow. Problem is that now I have been getting phone calls from a collection agency for Michigan Bulb Co. wanting to collect more than twice the amount that the initial order $ amount was.

This company Michigan Bulb states in their catalogues and on their web site that if their plants don't grow to your satisfaction they will refund your purchase price. This is stated as a lifetime guarantee. These plants never grew at all and now they want more than twice the Purchase price from me. I will never order from this company again and I will discourage any one I know from purchasing from this company. They don't stand behind their own guarantee's, and their plants, bulbs don't grow at all.

This is the fourth order that I have placed and the fourth time that I have received a check back for a cancelled order. I did not cancel any of them . I do not understand what the problem is. Thank You

Called in an order some weeks ago and have not yet received it. Just no delivery, and times a waisting planting wise.

I called customer service today and made a payment. I tried to talk with B. Franken and was unable to because I was told not there today. Back in Sept 07,2008 [they] had no problem taking my order over the internet with my credit card number to place the order. I waited and waited for the order only to have it shipped in March 12,2009. To my surprise that I was recieving bill. That is why I paid on line. Not very good customer service. Not to mention advertised items for sale that would not ship for six month later.

Then [they] have the gall to threaten me with legal action and could cause serious harm to my credit standing and cause embarrassment and expense to me. I placed the order online with a credit card number. What happened to charging it to my card? After six months the order should have been canceled before shipped to me. I called many times and was told it was being shipped. But not six months later.

If [they] dont hve this product to sell then let people know so they can pik it up at a differant place. This could border a bait and switch as advertised online so dont mislead people. If [they] send a legal notice by mail at least have Mr Franken take the call for his actions. I think Michigan Bulb Co. owes me an apology. That is the least [they] can do after taking my credit card to secure the order online.

I don't know why so many complaints are lodged against this company. I ordered about $75.00 from this company, and they were delivered within the scheduled arrival time, and I only had two plants that were damaged (I think due to shipper neglect), and when I called to complain, the company sent immediate replacements that arrived very quickly. Thank You Michigan Bulb, you helped me replace my garden after the damage Hurricane Ike did!! The only consequesces I had was patience!! You have allow time for the plants to grow!!

Back in March, my husband and I placed an order with Michigan Bulb company and paid for the order. It is now May, and we have heard nothing of the status of the Order- Though we do know that they took our check. While I do know that plants are generally shipped after the last frost date, there is no reason why we've not seen the first seedling.

I cancelled an order in March and was told I would get a refund back on my credit card for $172.66. I have called repeatedly and keep getting nothing but lies and runaround from each customer service rep.

I don't like the fact that they continue to operate as Michigan Bulb Co. I purchased from them, years ago, and was satisfied with the transactions. But now that they have apparently gone out of business, and the company name was purchased by another company, Scarlet Tanager, I am not sure I want to risk dealing with them, especially in light of the complaints I have been reading in this forum. It seems to me that Scarlet Tanager is trying to buy customers' trust in the established company when they use a previously established company's name.

My order was for over a hundred dollars. Several of the plants died, which I felt partly to blame. I phoned Michigan Bulb Company of my losses and they sent me replacements, no questions asked. This made me very happy. I highly recommend MBC.

There is no 800# to call. I called twice to get a key number from the e-mail I received. There is none and was told over and over there was. I noticed an accent in the person's voice and asked if I was speaking to someone in India. Yes, I was. Enough said. I ripped up my order, threw the catalog in the trash and told them to take me off of their e-mail list. I don NOT deal with any company that outsources their jobs. I will buy locally from now on.

I bought a rose bush and several srubs from them. They died within the first year. We contacted Michigan bulb and they replaced them. Well, when we received the plants we planted them immediatley. Our rose bush was (notice I said was) supposed to be a Nearly Black rose bush. This was even stated on the label. It turned out to be somewhere between an orange and pink color and the bushes died again.

I am on disbility due to my back and other issues. I spent hours trying to care for these plants. I spent money and effort with nothing to show for it. I'm tired of folling with them. I tired of calling them. I've just chalked this one up to experience and will purchase items from nurseries around here because most of them have any where from a 60 to 90 day warranty and I'll know by then whether or not y purchase will live. I will not recommend Michigan Bulb to any one else.

The last straw for me was an order which was never sent until it was way past planting time. After no email communication, I called Michigan Bulb and they said that they send plants to areas even if there is snow on the ground (Huh?) for planting? I'll be darned if I am going to get out in the cold and snow to plant something that shouldn't even have been sent. I gave them a piece of my mind and stated that I would not be ordering from them again. I have had it with that company!

The daffidil bulbs I ordered had many rotten bulbs that were unplantable. Out of 75 bulbs there were at least 20 that wre unusable.

i had plenty of money for the check to clear but for some reason only partial was able to clear. instead of sending me a a partial shipment they have not sent anything and the check did clear

i had ordered a special of pink and white plume grasses from them and they were dead when they arrived, the special was buy one special and get the second for a penny. i foolisly ordered 2 of these specials, i had tried to call on my days off without any luck so i now have to pay for dead flowers, and a yellow chain tree for 15.00 that i did not order! so where do we go from here?

i ordered 3 candleflower bulbs and 1 maximillion sunflower plant from mich. what i got was some kind of weed that had real wicked spiny burs and thorns all over the stem. and the sunflower never even came up. i want them replaced or a refund. thanks

I ordered 12 mixed lupines on August 20, 2007 for $13.88. I have received the cancelled check but I have never received the lupines.

I ordered 5 black elephant ear bulbs several months ago and still have not received them even though its planting time in my area. The company cashed my check weeks ago. I have been unable to locate a phone number for them so that I can complain directly to a person. I did send a request for the bulbs that went unaswered. I followed up with a complaint letter requesting a refund to the P O box #, again no response.

When I heard about Michigan Bulb Company complaint I just had to let you know my experience about two years ago. I ordered a big order $120.00 I knew they would ship when the planting time was right. About a year went by and I called to see where my order was they had no record of it. So they kept my $120.00 and I have nothing to show for it. So buyer beware of this company.

I ordered from them before this complaint and had a good experiencem so I don't know what happened this time but someone in the ordering or booking department fouwled up somewhere. And because i paid by money order and did could not find the copy I am just out of luck. The best way to deal with these people are by credit card only, never cash. That way you won't be billed until the product is shipped.

I ordered plants from this company almost four months ago. They put on their ads that the plants are delivered in time for planting when weather is adequate for your area. The weather has been ready for my plants for awhile now and still I have not received my plants. They have already got their money and cashed my check. Now if my plants ever come they will be late and I won't even get to see them even bloom. I am very angry about this situation and want my plant now. When a company puts guarantees on their ads they should abide by it.

On March 15, 2006, I sent a check for $8.93 for two lilac bushes to be sent in time for Spring planting. I received my cancelled check, but did not receive the lilac bushes.

I ordered Hydrangeas and planted them last year. They did not grow. Sent for replacement which I received today. The order came today for my replacement. They are dead and the dirt is moldy.

On 6/1 I asked to be removed from all of Michigan Bulbs contact and rent lists after plants did not survive shipping. Plus, items on back order for 3 to 5 months and no one had a clue when these items were going to ship. No estimate, no confirmation they'd ship this season, nothing. Itold them to remove me (from their lists) due to their lack of and ability to provide customer service to me. I received an e-mail confirming the removal immediately following.

On 7/7 another catalog arrived.

Again, contacted customer service and they stated they mis-understood and that I was definately removed from their list (including Rent lists) this time and NO future mails or contacts would be made.

8/3 Another catalog arrives.

This time I contacted them again (with all the confirmation of removal e-mails attached) stating next time I was going to sue them.

They have the worst customer service I have ever seen and I've done CS for over 12 years.

In 2003 I ordered 6 Dogwood trees (2 each of pink, red & white). When they arrived it was in the heat of summer and the tree's roots were unprotected and they were shipped in a flimsey plastic bag. The tree's roots and limbs were dry & brittle. Even so , I planted then according to MBCs instructions. After over 5 weeks of TLC, none of the trees responded by showing any sign of life.......they were ALL dead.

MBC has a stated policy that all of their nursery stock has a lifetime replacement or refund policy. I contacted MBC in late summer of 2003 and told them about the condition of the trees they's sent me and requested immediate replacements. For several months they did not even respond to my letters or e-mails. Finally, last fall they notified me that they were going to send me six replacement trees in March of 2005.

The trees actually arrived in mid-February of 2005, the middle of winter with the local temperature well below the freezing point. I live in Spring Planting Zone 6 whose frost free planting begins on April 15th. Again the tree's and their bare roots were unprotected. Again I planted the trees according to their instructions and again they all died. Since late March of 2005 I have been e-mailing MBC about the second batch of dead Dogwood trees that they sent me and on every occasion they keep telling me that they will respond to my inquiry within 24 hours........but they have never responded. I've even told them that if they don't want to replace the dead trees kthey sent me I would appreciate a refund of my $42 that I paid MBC for the six trees. Still no response. If they don't sent me the six Dogwood replacement trees soon, it will be too late for the spring planting season.

At the time that I first ordered the 6 Dogwood trees from MBC, I had just landscaped my yard and planted other nursery stock all around the yard. But there are 6 large noticable vacant spots within my landscaped yard where there should've been two year old Dogwood trees by now.........thanks to MBC and their business methods!