Complain about a product or service

Michigan Bulb Company

David of New Hope, PA June 7, 2009

Called in an order some weeks ago and have not yet received it. Just no delivery, and times a waisting planting wise.

Linda of McKeesport, PA June 14, 2009

This is the fourth order that I have placed and the fourth time that I have received a check back for a cancelled order. I did not cancel any of them . I do not understand what the problem is. Thank You

mark of houston, TX May 27, 2009

I called customer service today and made a payment. I tried to talk with B. Franken and was unable to because I was told not there today. Back in Sept 07,2008 [they] had no problem taking my order over the internet with my credit card number to place the order. I waited and waited for the order only to have it shipped in March 12,2009. To my surprise that I was recieving bill. That is why I paid on line. Not very good customer service. Not to mention advertised items for sale that would not ship for six month later.

Then [they] have the gall to threaten me with legal action and could cause serious harm to my credit standing and cause embarrassment and expense to me. I placed the order online with a credit card number. What happened to charging it to my card? After six months the order should have been canceled before shipped to me. I called many times and was told it was being shipped. But not six months later.

If [they] dont hve this product to sell then let people know so they can pik it up at a differant place. This could border a bait and switch as advertised online so dont mislead people. If [they] send a legal notice by mail at least have Mr Franken take the call for his actions. I think Michigan Bulb Co. owes me an apology. That is the least [they] can do after taking my credit card to secure the order online.

Rhonda of Spring, TX May 21, 2009

I don't know why so many complaints are lodged against this company. I ordered about 75.00 from this company, and they were delivered within the scheduled arrival time, and I only had two plants that were damaged (I think due to shipper neglect), and when I called to complain, the company sent immediate replacements that arrived very quickly. Thank You Michigan Bulb, you helped me replace my garden after the damage Hurricane Ike did!! The only consequesces I had was patience!! You have allow time for the plants to grow!!

Teresa of Williamsburg, VA May 4, 2009

Back in March, my husband and I placed an order with Michigan Bulb company and paid for the order. It is now May, and we have heard nothing of the status of the Order- Though we do know that they took our check. While I do know that plants are generally shipped after the last frost date, there is no reason why we've not seen the first seedling.

Janie of Clifton, CO April 27, 2009

I cancelled an order in March and was told I would get a refund back on my credit card for 172.66. I have called repeatedly and keep getting nothing but lies and runaround from each customer service rep.

Charlie of Saint Louis, MO March 3, 2009

I don't like the fact that they continue to operate as Michigan Bulb Co. I purchased from them, years ago, and was satisfied with the transactions. But now that they have apparently gone out of business, and the company name was purchased by another company, Scarlet Tanager, I am not sure I want to risk dealing with them, especially in light of the complaints I have been reading in this forum. It seems to me that Scarlet Tanager is trying to buy customers' trust in the established company when they use a previously established company's name.

Jerry of St. Michaels, MD March 2, 2009

My order was for over a hundred dollars. Several of the plants died, which I felt partly to blame. I phoned Michigan Bulb Company of my losses and they sent me replacements, no questions asked. This made me very happy. I highly recommend MBC.

Sharon of Churchville, NY February 28, 2009

There is no 800# to call. I called twice to get a key number from the e-mail I received. There is none and was told over and over there was. I noticed an accent in the person's voice and asked if I was speaking to someone in India. Yes, I was. Enough said. I ripped up my order, threw the catalog in the trash and told them to take me off of their e-mail list. I don NOT deal with any company that outsources their jobs. I will buy locally from now on.

Ann of Lincoln, AL November 19, 2008

I bought a rose bush and several srubs from them. They died within the first year. We contacted Michigan bulb and they replaced them. Well, when we received the plants we planted them immediatley. Our rose bush was (notice I said was) supposed to be a Nearly Black rose bush. This was even stated on the label. It turned out to be somewhere between an orange and pink color and the bushes died again.

I am on disbility due to my back and other issues. I spent hours trying to care for these plants. I spent money and effort with nothing to show for it. I'm tired of folling with them. I tired of calling them. I've just chalked this one up to experience and will purchase items from nurseries around here because most of them have any where from a 60 to 90 day warranty and I'll know by then whether or not y purchase will live. I will not recommend Michigan Bulb to any one else.

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