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Maytag Refrigerators

Maytag Appliances • Air conditioners • Dishwashers • Microwaves • Ranges • Refrigerators • Washers/dryers --- News • Maytag Announces Massive Recall of Fire-Prone Refrigerators • Millions of Maytag, Jenn-Air Dishwashers Recalled • Whirlpool-Maytag Merger Gets Final OK • Maytag Shareholders Approve Merger With Whirlpool • Whirlpool Wins Maytag Bidding • Whirlpool Bids $1.3 Billion For Maytag • Maytag Sold to Investor Group • Maytag Settles Neptune Washer Lawsuit

Teresa of Covington, WA September 30, 2009

One Sept. 3rd Maytag sent out a Tech from American First appliance. The Tech installed the Recall Kit. The very next day the tech frantically called several times, when I returned the call he asked me to unplug the refridgerator and he would be out at 3:30pm to put a "new kit" in. When he arrived he told us he wired the kit wrong. Then after looking at the fridge realized that the Compressor burnt out due to the incorrect wiring. He told us they would repair it ASAP.

It was the friday before Labor Day weekend, we knew it was going to be at least 3 days. Meanwhile our food is spoiling. So I called Maytag at 1-800- friday while the tech was still at my house, I was then transfered to the Escalation Dept. Where I spoke to Crystal for the first time. She said she would get ahold of a different repair company to fix it,she told me she would send the compressor to my home, which I recieved on 9-10-09.

My first appt with A & E was 9-12-09. On 9-11-09 A & E called and cancelled our appt. Which made me angry since we had been without a fridge for 8 days. They said they would come out on 9-15-09 between 1pm and 5pm. A & E called my Mother and tried to cancel, she said NO we can't go any longer without a fridge, you already cancelled on us once. He basically said to bad, which turned my Mom into tears, she got off the phone with A & E and called me, which at the time I was on vacation in Utah.

I then Called A & E and was refered to their Escalation Dept. I spoke to Charles and Eloy telling each of them our story and how upset I was that the phone guy upset my Mom so badly. The apologised and said that the tech would be out on Tuesday the 15th. They promised me. So my Mother took the 15th off of work and remained home the entire day. My Mom called me at 4:45pm on the 15th to let me know she had not heard from anyone.

SO I called A & E at 1-800- the guy who answered the phone was Victor. I told he we had not heard from anyone as of 4:45pm and wanted to know when the Tech was going to show up, so he looked it up on the computer and he said the tech wrote in the computer tried to call and stopped by, no one was home. I said that is a bold face lie, my mother took the day off and was home all day long! She didn't get one call or did anyone stop by.

So Victor put me on hold, then came back and told me that he talk to the tech and he didn't actually call or stop by, just wrote down we were not home, He apologised, I was livid! I spoke to Elloy the gentleman from the Escalation Dept. He apologised over and over and told me how wrong this was, and he would be happy to schedule another appt. I said NO, I am calling Maytag Directly.

So I called Crystal at Maytags recall Escalation Dept. Explained what happened, she felt terrible, said she would talk to her bosses and get back to me tomorrow (9-16-09). Crystal did get back to me on 9-16-09 and said they would send us a brand new refridgerator, I wouldn't have to deal with A & E anymore. I was thrilled until she told me I had to pay 125.00 for the new fridge, I said, NO WAY after all we have been thru, there was nothing wrong with my fridge to begin with, we got the recall notice and called it in, and from there we have been thru hell and back. She talked to the hire ups and they said our model is no longer available, I said that is not my fault! I asked if they would split the 125.00 with us, they said NO!

So I talked with my Mom and she just wanted to get a fridge. So I reluctantly agreed to the 125.00. So I was transfered to Bev at Matag service experience the # 1-866- where I was told what model we would recieve and paid the 125.00 by American Express. Bev told me it would be 7 to 10 days for the fridge to come in. I said can't it come any sooner, we have been without a fridge for 13 days. She said there was nothing she could do. She told me America First Appliances would be delivering the fridge, Interesting the people who blew up our fridge to begin with was going to deliever.

So today being Sept. 30th and the day Bev told both my Mom and I the fridge would be delivered by, we had not heard from anyone, So I called America First appliance to find out where my fridge is, and they had no clue what I was talking about. So I called Bev at Maytag Service Experience and go one of her employees who looked up my acct and said, OH It isn't Available until today to be shipped out, so it won't actually get shipped out to First appliance until Friday, I said how long will it take for them to get it, She said, 7 to 10 days,

I have been without a Fridge for 27 days! I told her I can't wait that long, she said there was nothing she could do. I asked why didn't someone call me. She says she has to assume when they tell us the shipping date it stands unless the factory calls them or I call them and they look it up in the computer, NICE CUSTOMER SERVICE. So I hung up feeling very angry.

I called Crystal at Maytag Escalation Dept. I was given a different gal, who does the same thing Crystal does. she looked up my acct. Said there was basically Nothing they could do for me. Maytag gave us 100.00 dollars the week of Sept. 9th 2009 for the spoiled food from the mishap with the First tech frying the compressor. I do NOT have a spare fridge to use while this all gets figured out, My Mother and I have had to eat out everynight, because we can not store food!The 100 dollars didn't even come close to covering the spoiled food, then my Mom took the day off on the 15th without pay to be here for the tech. Who didn't show up, and the dinners out everynight.

And Now I won't get my fridge for another 7 to 14 days. And Nobody can do anything for me? The emotional strain of this whole ordeal has been overwhelming, I also have a sever Nerve Disease caused by an Injury, and the last thing I need is stress! This whole thing has me in such a flair up. I really an at my wits end, If you can help or give me some advice I would so appreciate it!

leonard of lawrenceville, GA September 29, 2009

In 2006 i purchased a bottom freezer Maytag refridgerator.I used a credit card which gave me an extra year on the warranty. After 2 years and 1 month i notice the fresh food section is warm but the freezer is cold. So i called for service and they sent A&E service out. The guy never even touched my fridge and said it was the compressor and would be over 700.00 to repair. I asked him if he was sure about the compressor and he said he was positive, but everyone i had talked to including Maytag said if the freezer was working that it was not the compressor. I had to pay him 70.00 for this misdiagnose. I called another service guy and he replaced the thermostat and that took care of the problem. I called Maytag about this but they stand behind their service. From looking at the amount of complaints on here i see a lot that are similar to mine and it looks like several people have had this problem more than once. I called Maytag to see if maybe there was a recall on this and they said this is the first they have heard of this. I think i have purchased my last Maytag product.

Amanda of Newcomb, MD September 28, 2009

Woke up around 2 a.m. to a strong burning/electrical smell coming from the refrigerator. At 8 a.m., we called Maytag and put in a service request. I spoke to someone named Jen in the escalation department. Then I called A&E Factory Service and requested "Sooner Service." I spoke to Delores, (800) 771-3029. She said someone would have to come from Seaford, Delaware, or from Chestertown, MD. Then I spoke to Angel at (866) 640-7146, x6623, who said I could call her back for reimbursements for groceries. This is Thursday and they say the earliest they can have someone come out to the house is tomorrow. In the meantime, my husband is packing bags of ice in the refrigerator, and all the ice in the ice maker is melting all over the place.

The next day, nobody shows up. We call and are informed that A&E has canceled our recall service call, because there was smoke, and that means it's a "re-work" and not a recall. So nobody is coming to our house. I asked her what the heck she was talking about and she said smoke is not a symptom. I replied that I had seen on the internet that smoke was indeed a symptom and that fire was also a symptom. She says someone will call back. Nobody calls back. So we call A&E back and are told that we must call Maytag back and place another order for a service call, but of course, it's Friday and they are now closed. And we are told that it would probably be Tuesday before anyone could come out. Ok, we're now on five days with no repair of a problem that is not our fault. Our refrigerator is approx. 5 years old.

Pam of FAIRMONT, WV September 24, 2009

I have the wide by side Maytag refrigerator. The same part has been replaced MULTIPLE times. The refrigerator stops cooling and ice builds up in the freezer. Water leaked under the refrigerator and the floor now has to be replaced along with black mold cleanup. I have called and complained and they sent me the part at half price but it took a lot of arguing with them. They said they are not aware of any problems with the freezer ice build up and the refrigerator not cooling! GIVE ME A BREAK! I am all for any case action law suit. We now have a rotted floor, black mold and a lot of money spent because of this refrigerator!

Shandra of Simpsonvillle, SC September 24, 2009

I purchased a Maytag side by side refrigerator approximately 5 years ago. I received a recall letter, contacted Maytag to repair/replace whatever needed to be repaired. A & E came out to correct recall problem. We went on vacation for a week, and came home to spoiled food. The refrigerator and freezer had stopped cooling. We called Maytag again.An appointment was made for A & E to come out on a Wednesday between 8 a.m. and 5 p.m. My husband and I both work, and asked if they could call my cell phone when they are on their way out, and my husband could leave work and meet them at the house.

I never received a call on Wednesday, but when I came home from work at 5:30, there was a note on the door from A & E that they had come out, but no one was home. In the meantime, we have had to throw out all food from the fridge and freezer, and are not trying to use a cooler for limited items that we have to have. When my husband called A & E, they informed him that they indeed called prior to coming out, and they gave my husband a telephone number that was called, but was NOT my telephone number.

My husband then called Maytag to complain, and they sent out a repairman several days later. The repairman just unplugged the refrigerator and told my husband to plug it back in around 10 p.m. We did that, and it worked for 2 weeks, and is now back to not cooling again. It seems that if there is a remedy to the "not cooling" problem then the Maytag repairman would FIX it instead of just unplugging it for hours. Maytag needs to step up and replace these "NO GOOD" refrigerators. Maytag is not taking into account that people load their refrigerators and freezers only to lose all that food. When the repairman fixed our refrigerator replaced everything that had spoiled, but now that food has spoiled. Food is not free! Eating out every day is expensive for a family of four. Even if I cook, I usually refrigerate any leftover food and my husband and I have it for lunch the next day. Now, if there is leftover food, I just throw it away, which would have the same outcome if I put it in a non-cooling refrigerator.

Sherry of Las Cruces, NM September 23, 2009

We bought a Maytag MFD2561HEB in Feb, 2006 and on April 28,2006, the icemaker stopped working. It never has worked right, the company that sold it to us is closed. The frig latest ailment is no cooling or freezing, usually starting the Friday night before a 3 day holiday or whenever the outside temp is 100, which in S. New Mexico is often. Before it stops cooling, it makes a buzzing sound, and the repairman says he can't fix it unless he hears the sound personally, but the buzzing stops before he arrives. THIS MAYTAG IS A PIECE OF JUNK!

jessica of chicago, IL September 22, 2009

i brought a maytag refrigerator five yrs. ago and it's not until now that it has given me a really big problem the compressor went outso now i am very upset becauce it has taken more than 2 weeks to fix it what am i going to do in the mean time i have 3 children and it cost money to go out and eat as well as by a bag or two of groceries every day not to mention losing about two hundred dollars worth of food that spoiled in the frig.

Sharon of Palm Bay, FL September 21, 2009

I bought a Maytag fridge 4 years ago and have had trouble with with after the first year. At that time I was told it was the seal and I waited 3 weeks for a new one. Three weeks ago it stopped working and the repairman checked it out and said it was the electronics that it got confused when the power went off and on and the fact that I unplugged it for awhile fixed the problem. It went down again last week and now I find that it is the compressor. Which has to be ordered from the factory. Another seven to ten days.

Sharon of HollySprings, NC September 21, 2009

We have had recent problems also with our Maytag side-by-side. It is just 4 years old. We have had a service person come in three times now to fix the problem of the refigerator side not staying cold. There is build up of ice on the freezer side. We get the refigerator to cool for a couple of days and then it stops cooling again. The fan stops due to the build up of ice.

Emory of Sikeston, MO September 17, 2009

We had bought a fridge from Kingsway furniture in 2004. They have been very nice and helpful each time we called about our fridge needing repair. However,we have called them 4 times. Seems like thats almost once a year,for a company that braggs about not needing a repairman. As far as recalls,if there was one on our fridge we did not get one. When I went on line to read the complaints about bottom freezer refridgerators I noticed we were not the only ones having problems. We had to call Kingsway furniture{in Sikeston} to have their repairman to work on it back a month after we had bought it. We should have told them to keep it then. Because there is always a problem with the small motor in the back. I don't think it is fair that they{MAYTAG}claim you don't need a repairman,we have 4 different times. It's just not fair. We are waiting on a part to be ordered as I am typing. What a nice surprise to come home from a vacation and have a fridge full of spoiled food. Thanks very,very much MAYTAG.

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